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Mitel 5330 manual

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Table of contents for the manual

  • Page 1

    Mitel 5330/5340 IP Phones User Guide[...]

  • Page 2

    NOTICE The information contained in this do cum ent is be lieved to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ® ). The information is subje ct to change without notice and should not be constru ed in any way as a co mmitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates a[...]

  • Page 3

    Mitel 5330/5340 IP Phones - User Guide TABLE OF CONTENTS ABOUT YOUR PHONE ........................................................................................ 5 Ring/Message Indicators ........................................................................................................ ...7 Tips For Your Comfort And Safety ..................[...]

  • Page 4

    Mitel 5330/5340 IP Phones – User Guide iv Call Forw arding ................................................................................................................ .......24 Using Other Features .................................................................................................. 25 Account Codes .............................[...]

  • Page 5

    Mitel 5330/5340 IP Phones - User Guide ABOUT YOUR PHONE The Mitel ® 5330 and 5340 IP Phones a re full-feature, dual port, dual mode enterprise-cla ss telephones that provide voice communication over an IP network. They both feature a la rge graphics display (160 x 320) and self-la beling keys. The 5330 IP Phone offers 24 programmable multi-functio[...]

  • Page 6

    Mitel 5330/5340 IP Phones – User Guide Line 1 Line 3 Line 2 Line 4 Line 5 Line 6 100 Messaging Redial 2:39 28-SEP-06 The 5340 IP Phone Elements of Your Phone Feature Function Display Provides a large, high-resolu tion viewing area that assi sts you in selecting and using phon e features. Ring/Message Indicator Flashes to signal an incoming call a[...]

  • Page 7

    Mitel 5330/5340 IP Phones - User Guide Feature Function Fixed Function Keys Give you access to the following phone functions: ( SETTINGS ) : provides access to menus for your p hone's additional features. ( CANCEL ) : ends a call when pressed during the call, and, when you are programming the phone, eliminate s any input a nd retu rns to the p[...]

  • Page 8

    Mitel 5330/5340 IP Phones – User Guide Tips For Your Comfort And Safety Don't cradle the handset! Prolonged use of the handset ca n lead t o neck, sh oulder, or back discomfort, especially if you cradle the handset between your ear an d shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the sectio n[...]

  • Page 9

    Mitel 5330/5340 IP Phones - User Guide Using Your Default Phone Window And Keys The 5340 and 5330 IP Phone default phone windo ws and keys are shown a nd described below. The Phone window provid e s access to programmable keys an d the main phone interface. Getting Started with Your Phone When you receive your phone, you need to prog ram features a[...]

  • Page 10

    Mitel 5330/5340 IP Phones – User Guide 5330 and 5340 IP Phone Default Windo w and Keys Feature Function Softkeys Allow you to access specific call cont rol feature s, whi ch are co ntext sensitive. These are non-programma ble feature keys t hat are specific to the application or state of the set. The 5330 provides three softkeys an d the 5340 p r[...]

  • Page 11

    Mitel 5330/5340 IP Phones - User Guide USING YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide appli cation s and setting s th at simplify the use of your phone. The Applications window provides access to all the phone’ s applications. To open an application, press the ke y beside the application name : • Applications List : Provides[...]

  • Page 12

    Mitel 5330/5340 IP Phones – User Guide • Audio Feedback : This sett ing allows you to adjust the volume of the audio feed back an d the error beeps as well as enabl e or di sable the setting. • About 5330/5340 IP Phone : This screen displays firmware rel ea se information. Customizing Your Phone Specify User Information To specify the number [...]

  • Page 13

    Mitel 5330/5340 IP Phones - User Guide To adjust the display brightness and co n trast using the Settings application: 1. Press Settings or . 2. Press Brightness and Contrast . 3. Press the Brightness and Contrast ' +' or '-' keys to adjust the brightness and contra st of your screen. 4. Press Save . Note : Press Cancel at any t[...]

  • Page 14

    Mitel 5330/5340 IP Phones – User Guide 3. Press Ring Adjust 3. Press Ringer Vol. 4. Press No . 4. Press ( UP ) or ( DOWN ) . 5. Press “Ringer Vol”. 5. Press Superkey 6. Press ( UP ) or ( DOWN ) . 7. Press Superkey . To adjust Ringer Pitch while the phon e is idle: 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Superkey .[...]

  • Page 15

    Mitel 5330/5340 IP Phones - User Guide Programming Features On Your Keys You can assign Features (like "Spee d Call") or A ppli cations (like "People") to the prog rammable keys on your phone. Most features can be programmed using the Settings key but the following features/settings require you to use a Superkey (which you have [...]

  • Page 16

    Mitel 5330/5340 IP Phones – User Guide Feature Default Label Group Listen Grp Listen Guest Room Guest Room Handset Mute Hndset Mut Headset Headset Music Music Night Answer Night Ans Open Door Open Door Orbit Orbit Override Override Paging* Paging Park PA Prk PA Park Page Prk Page Park Page Group Prk Pg Grp Park Page Set Prk Pg Set Phonebook Phone[...]

  • Page 17

    Mitel 5330/5340 IP Phones - User Guide Programming Feature Keys Using the Settings Ap plication To program a phone feature: 1. Press Settings or . 2. Press Programmable Key s . 3. Press the key you want to program. 4. If Applications are displayed, press the Vie w Features softkey. (Conversely, if you want to program an application to this key, and[...]

  • Page 18

    Mitel 5330/5340 IP Phones – User Guide Program Superkey to a Key To program a feature key to be the Superkey: 1. Press Settings or . 2. Press Programmable Key s . 3. Press the key you wish to program. 4. If Applications are displayed, press View Features . 5. Use the Page Navigation keys to move through the feature s list. 6. Select Superkey . 7.[...]

  • Page 19

    Mitel 5330/5340 IP Phones - User Guide To Program Speed Call Using Superkey: 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Superkey . 1. Press the key that you have programmed as Superkey . 2. Press No until Personal Keys? appears and then press Yes . 2. Press the More key until Feature Key appears. 3. Press the key you want [...]

  • Page 20

    Mitel 5330/5340 IP Phones – User Guide Making And Answering Calls You can make a call using one of the following methods: • Press the programmed Speed Call key associat ed wi th the party you want to call. For more information about programming ke ys, see Programming Feature s On Your Keys on page 15 . • Dial the number using the dial pad. ?[...]

  • Page 21

    Mitel 5330/5340 IP Phones - User Guide Phone Book To use Phone Book: 1. Press Phone Book (if available) or the key programm ed as Phone Book . 2. Enter the name of the desired party, as follows: • For each letter in the name, press t he appropriate key on the keyp a d until the letter is shown in the display. For example, if the letter C is req u[...]

  • Page 22

    Mitel 5330/5340 IP Phones – User Guide 2. Dial the number. 3. Begin speaking wh en the called party an swers. Your phone's Handsfree microphone an d Handsfree speaker transmit and re ceive audio. To use Handsfree operatio n to answer calls: • Press the flashing line key. • Begin speaking. Your ph o ne's Handsfre e microph one and Ha[...]

  • Page 23

    Mitel 5330/5340 IP Phones - User Guide Call Handling Hold To place a call on Hold, do one of the following: • Press ( HOLD ). • Press the key that you have programmed as Hold . The indicator flashes on the line that has the held call. Note : You can only retrieve a call from hold when th e phone is idle. To retrieve a call from Hold, do one of [...]

  • Page 24

    Mitel 5330/5340 IP Phones – User Guide Conference To form a Conference when a two–p arty call is already in place, or to add anothe r party to an existing Conference: 1. Press ( TRANS/CONF ). 2. Dial the number of the next party. 3. Wait for an answer. 4. Press ( TRANS / CONF ). To leave a Conference: • Hang up or press ( CANC EL ). Sw ap To [...]

  • Page 25

    Mitel 5330/5340 IP Phones - User Guide To program a feature key with a specifi c call fo rwa rd option: 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Superkey . 1. Press the key that you have programmed as Superkey . 2. Press No until "Personal Keys?" appears, and then press Yes . 2. Press the More key until the Fea[...]

  • Page 26

    Mitel 5330/5340 IP Phones – User Guide Auto Latch Microphone To set the Handsfree microphone to auto matically turn on or off when receivinga page or Intercom call: 1. Press the key you have programmed as Superkey . 2. Press More until Auto Latch Mic appears. 3. Press Auto Latch Mic. 4. Press TurnOn or TurnOff . The microphone key flashes to indi[...]

  • Page 27

    Mitel 5330/5340 IP Phones - User Guide To cancel "Call Forward – Remote" from the st ation that was fo rwa rded (the remote station): 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Superkey . 1. Press the Forwarding softkey. 2. Press No until "Call Forwarding?" appears and then press Yes . Programmed sett[...]

  • Page 28

    Mitel 5330/5340 IP Phones – User Guide To display the call log: 5330 Phone: 5340 Phone: 1. Using the Settings key, program a Call History feature key. (see page 18 for ke y programming instructions.) The Call History feature key illuminates when call history is present. 1. Press the Callers softkey to display the number of old calls and new call [...]

  • Page 29

    Mitel 5330/5340 IP Phones - User Guide 1. Lift the handset. 2. Press the key that you have programmed as Call Pickup . To answer a call that is ringing at anothe r extension not in your Pickup Group: 1. Lift the handset. 2. Dial the Directed Call Pickup feature access code. 3. Dial the number of the ringing station. Campon When you get a busy tone,[...]

  • Page 30

    Mitel 5330/5340 IP Phones – User Guide • When a Direct Page arrives, the MUTE ke y light turns OFF and a Handsfree call is automatically established. To turn Handsfree Answerback off: • Press the flashing ( MUTE ) key once. The MUTE key light turns OFF. • To respond to a Direct Page when Handsfre e Answerback is OFF, see "Di rect Page [...]

  • Page 31

    Mitel 5330/5340 IP Phones - User Guide To answer Direct P age calls when H and sfree Answerback is disabl ed: Phone state before Page arriv es: To answer the Direct Page (indicated by single burst of tone): Phone is idle and MUTE is OFF. 1. Check that MUTE is ON solid. 2. Lift the handset OR press MUTE key to answer in Handsfree mode. (The ligh t t[...]

  • Page 32

    Mitel 5330/5340 IP Phones – User Guide To activate or deactivate Group Listen while in headset mode: • Press the Group Listen key. Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones throug h their built -in speakers. You can belong to as many as three paging gro u ps with one group designated as you r "prim[...]

  • Page 33

    Mitel 5330/5340 IP Phones - User Guide Make Busy When the ACD feature is enabled, you can us e the Make Busy feature to have your ph one appear busy to other callers. If callers di al y our phone numbe r wh en Make Busy is enabled, a message indicating that your line is busy is displayed on their phones. To enable Make Busy: • Press the key that [...]

  • Page 34

    Mitel 5330/5340 IP Phones – User Guide To display information about the message: 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Messaging . The calling numbe r and time of call are displayed. 2. Press the Message key for subsequent messages. OR • Press the Messaging softkey for Call and Erase options only. 1. Press the key[...]

  • Page 35

    Mitel 5330/5340 IP Phones - User Guide Override (Intrude) When you dial a number whose owner h as en abled Make Busy, your phone displays a message indicating that the line is busy. You hav e the option to override this setting. To use Override when you encounte r a busy tone: 1. Press the key you programmed as Ov er ride . 2. Wait for an answer. P[...]

  • Page 36

    Mitel 5330/5340 IP Phones – User Guide Reminder Note: The Reminder feature will not work if Auto Answer is enabled on your phone. 5330 Phone: 5340 Phone: 1. Press the key that you have programmed as Superkey. 1. Press the key that you have programmed as Superkey. 2. Press the No softkey until "Timed Reminder" appears and the n press Yes[...]

  • Page 37

    Mitel 5330/5340 IP Phones - User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key you have programmed as Flash . Note : You can program a key to singl e flash or double flash. 2. Wait for dial t[...]