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Mitel OpenPhone 27 manual

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Table of contents for the manual

  • Page 1

    OpenPhone 27 Handset User Guide[...]

  • Page 2

    NOTICE The information contained in this document is be lieved to be accu rate in all re spects but is not warranted by Mitel Networks™ Corporation (MITEL ® ). The information i s subject to cha nge without notice and should not be con strued in a ny way as a commitme nt by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates[...]

  • Page 3

    Page i Table of Contents ABOUT YOUR HA NDSET ................................................................................... 1 About the Keys .............................................................................................................. 1 Features and Functions ....................................................................[...]

  • Page 4

    Page ii Handsfree Operation ................................................................................................... 16 Using the System Phonebook ..................................................................................... 17 Using your Personal Phonebook .........................................................................[...]

  • Page 5

    Page 1 About Your Handset The Mitel ® OpenPhone 27 is a wireless teleph one that operates with the Mitel 3300 Integrated Communications Platform (I CP). It provides conven ient softkey control of the sy stem features, as well as a variety of features that allo w you to make calls quickly and easily. The OpenPhone 27 (OP27) is shown below: n Receiv[...]

  • Page 6

    Page 2 • Key Lock: locks the keypad to preve nt accide nt al dialing with a long press of the # key (Key Lock can be activated automatically if enabled through the lo cal me nu.). Key Lock is temporarily disabled when a call arrive s. To unlock the keypad, press the softkey and then press #. • Multiple Ringer Settings : - 30 fixed melodies, wit[...]

  • Page 7

    Page 3 To enable or disable the key lock w hile in idle state: • To enable long press the # key, to disable press the softkey and then press # . Currently, mobile IP phones do not fully support Enhanced 911 (E911) operation. It is necessary to keep the system administrator and the lo cation database current whe n the pho ne is moved, if emergency[...]

  • Page 8

    Page 4 Setting up the Charger Choosing a Location Place the charger on a flat, even surface within 2.5 m of a 230 Vac mains connectio n. Do not locate the charger in the following a rea s: • damp areas • areas with direct su nlight • inadequately ventilated areas • strong magnetic fields (keep the charger at le ast 0.5 m away from electrica[...]

  • Page 9

    Page 5 Connecting the Charger Connect the cable from the adapter pl ug into the base of the charge r and then insert the adapter plug into the mains socket. Charging the Batteries You can charge and discharge the b atterie s hundr eds of times, but they will eventually be depleted. When the operating time (that is, the ca ll time and standby time) [...]

  • Page 10

    Page 6 Icon Battery Charge Level dgh fd When the battery is nearly depleted, you will hear three short beeps repeate d on ce a minute. If you hear this warning signal while on a call, you have approximat ely 3 minutes left before the handset will switch off. About Silent Charging Use Silent Charging if you don’t want calls to ri ng your OP27 phon[...]

  • Page 11

    Page 7 Getting Started Powering the OP27 Phone On / Off To power on: • Press while in the standby (Off) mode. To power off: • While in idle mode, press for at least 2 seconds. About the Display Indicators The OP27 phone provides visual indicators for the following features a nd functions: Icon Description * Handset is operating in Resilient mod[...]

  • Page 12

    Page 8 About the Menus You can activate and deactivate OP27 features from the menus: System menu features Long press to access the following system menu f eatures. Use the softkeys to select the desired action. To exit the system menu, long press the key. • Phonebook – look up and dial num bers from th e system directory. • Call Forwarding ?[...]

  • Page 13

    Page 9 - Device – select buzzer or vibrator - Volume – set ringer volume • System - Subscription – (system administrator use only) - IPEI – (system administrator use only) • Telephone Options - Auto Key Lock – activates the key lock functionality automatically if you don’t press any key for over 1 minute while in idle state. - Key C[...]

  • Page 14

    Page 10 Customizing Your Phone Changing the Language To set the language of the handset display, y ou must cha nge the lang uage of the local menu prompts and the system-g ene rated messages. The local menu p rompts are available in English, Dutch, German, Italian, French and Spanish. Th e default is Engli sh. To change the language of the local me[...]

  • Page 15

    Page 11 Setting the Ringer You can select from 30 different melodies with va rious ring tones, set full melody or chirp for all incoming calls, enable or disable the buzzer, and en able or disable the vibrator. To set the ringer options: 1. Short press . 2. Press to select Local Mode . 3. Press OK . 4. Press to select Ringer Settings . 5. Press OK [...]

  • Page 16

    Page 12 Adjusting the Contrast To adjust the contrast: 1. Short press . 2. Press to select Local Mode . 3. Press OK . 4. Press to select Telephone Option . 5. Press OK . 6. Press to select Contrast . 7. Press OK . 8. Press to select the desired contrast. There ar e seven levels. 1 is lightest, 7 is darke st. 9. Press OK . 10. Press Esc .[...]

  • Page 17

    Page 13 Using Handset Features Setting the Optional Features To enable or disable the optional features : 1. Short press . 2. Press to select Local Mode. 3. Press OK . 4. Press to select Telephone Option. 5. Press OK . 6. Press to select the desired option: • Auto Key Lock - when enabled, this feature autom at ically locks the keypad if you don?[...]

  • Page 18

    Page 14 Setting an Alarm You can set an alarm to remind yourself of important meetings o r appointments: To set an alarm: 1. Short press . 2. Press to select Local Mode . 3. Press OK . 4. Press to select Telephone Option . 5. Press OK . 6. Press to select Alarm . 7. Press OK . 8. Press OK . 9. Set the time in 24-hour format (hours:minutes ). Note t[...]

  • Page 19

    Page 15 6. Press to select SOS Number . 7. Using the dialpad keys, enter the emergency num be r that you want to assign to the SOS key. 8. Press OK . 9. Press Esc . To dial the SOS number: • Long key-press in the idle mode only (p revent s accidental use).[...]

  • Page 20

    Page 16 Making and Answering Calls To make a call: 1. Press . 2. Dial the number. To pre-dial the number: 1. Dial the number (press the so ftkey to delete errors in the number). 2. Press OK . To use the redial feature: 1. Short press of the key 2. Press to select Redial . 3. Press OK . Answering a Call To answer a call: 1. Press . 2. Press ; to use[...]

  • Page 21

    Page 17 Using the System Phonebook You can access any number from the system phon eboo k by entering a name in the handset display. For each letter in the name, press the appropri a te key on the keypad until the letter is shown in the display; for example, if the letter C is required, press digit 2 thre e times. Use the Í soft key to correct erro[...]

  • Page 22

    Page 18 6. Enter the name: • For each letter in the name, press the app ropri ate key on the keypad until the letter is shown in the display; for example, if the lette r C is required, press digit 2 three times. Use the softk eys to correct errors. If the next letter in a name is on the same key as the previous letter, press the softkeys before p[...]

  • Page 23

    Page 19 Redial (External Numbers) Selecting redial will automatica lly dial the last number dialed: To redial external numbers: 1. Short press of the key. 2. Press to select Redial . 3. Press OK . 4. Press to select the last number dialed. 5. Press OK . Saved Number Redial (Internal or External) To save the last number that dialed: 1. Press . 2. Di[...]

  • Page 24

    Page 20 Auto-Answer This feature can only be used when a hea dset is attache d to the OP27 handset. To enable or disable auto-ans wer: This is not the internal OP27 headset auto -answer featu re. 1. Long press the key. 2. Press No until Auto Ans wer? appears. 3. To enable Auto-Answer, pre ss Tur nOn . 4. To disable Auto-Answer, pre s s TurnO ff . T[...]

  • Page 25

    Page 21 Call Handling Hold To place a call on Hold: 1. Short press the key. 2. Press to select Hold . 3. Press OK . To retrieve a call from Hold: 1. Short press the key. 2. Press to select Hold . 3. Press OK . The caller that was on hold is retrieved. To retrieve a call from Hold at another OP27 han dset: 1. Press to obtain dial tone. 2. Dial the C[...]

  • Page 26

    Page 22 Conference To form a conference when a t wo-party call is already in place, or to add another party to an existing conference: 1. Press . 2. Dial the number of the next party. 3. Wait for an answer. 4. Press . To leave a conference: • Press . To split a conference and speak priv ately with the original party: • Press Split . Swap To cal[...]

  • Page 27

    Page 23 Call Forward Call Forward lets you redirect incoming call s to an alternate number. Always redirect s all incoming calls regardless of the state of your p hone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls wh en your phone is busy. NA-Int redirect s internal calls after several rings if you don&[...]

  • Page 28

    Page 24 To forward calls from a remote station to y our current loca tion (Call Forward – Remote): 1. Long press the key. 2. Press No until “Call Forwarding?” appears. 3. Press Yes . 4. Press Next until “I Am Here” appears. 5. Press Yes . 6. Dial the extension of the remote station. 7. Press Save . To cancel Call Forward - Remote from the[...]

  • Page 29

    Page 25 To override Call Forward and ring an extension (Call For ward – Override): 1. Press . 2. Dial the Call Forward - Override feature access code. 3. Dial the extension number. Callback Callback lets you request that the system notify you when a busy extension o r a busy exte rnal line becomes idle, or when an un answered station goes off-hoo[...]

  • Page 30

    Page 26 Messaging - Callback To leave a message waiting indication on a phone when y ou hear busy or ringback tone: 1. Short press of the key. 2. Press to select Message. 3. Press OK . To respond to a message waiting condition on your telephone: "MESSAGES" appears in the display when you have callback messages waiting. 1. Short press of t[...]

  • Page 31

    Page 27 4. Do one of the following: • To enter a new password, enter your pa ssword (up to 7 digits, not includi ng 0). • To change or clear your password, enter your cu rrent password. 5. Press Enter . 6. Long press of the key. To clear a password: 1. Long press the key. 2. Press No until “Set Password?” appears. 3. Press Yes . 4. Enter yo[...]

  • Page 32

    Page 28 Using Advanced Features Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attend ant: 1. Press . 2. Dial the Attendant Call Hold - Remote Retrieve feature access code. 3. Dial the console ID and the Hold Slot number. Account Codes To use Forced Account Codes: 1. Press . 2. Dial the Account Code digits. 3. Do one[...]

  • Page 33

    Page 29 To retrieve a parked call: 1. Press . 2. Dial the Call Park - Retrieve feature access code. 3. Dial the directory number on which the call is parked. 4. If there are multiple calls parked on the number, dial the two -digit index n umbe r to retrieve a specific call, or # to retrieve the longest pa rked call. Call Pickup To answer a call tha[...]

  • Page 34

    Page 30 To deactivate Do Not Distu rb from a remote station: 1. Press . 2. Dial the Do Not Disturb Canc el Remote feature access co de. 3. Dial the number of the station with Do Not Disturb activated. 4. Press . Override To use Override when you encounter bu sy or DND tone: • Dial the Override Feature Access cod e. Reminder To program a Reminder:[...]

  • Page 35

    Page 31 • To page your prime page group, press #. • To page a specific page group, dial the pag e group directory number. 3. Speak to the dialed party after the tone. To respond to a Group Page by using Meet Me An swer: 1. Press . 2. Dial the Meet Me Answer Feature Access code. • To respond to a page from your prime p age g roup, press #. •[...]

  • Page 36

    Page 32 Regulatory Aapprovals The CE marking affixed to this product indica tes conformance to the R&TTE Dire ctive 99/05/EC (Radio and Telecommunication s Terminal Equipment Directive). For a copy of the complete Manufacturers De claration of Co nformity, please contact the Regulatory Approvals Mana ge r at the address bel ow: Mitel Networks L[...]

  • Page 37

    Page 33 Index 2 230 Vac, 5 A Accidental dialling, 3 Account codes, 30 Adapter, for charger, 6 Advanced features, 30 Alarm Set, 2 Approvals, 34 Attend Call Hold - Remote Retrieve, 30 Attendant, 30 Auto Answer, 2 Auto Key Lock, 2 B Batteries chargi ng, 6 discharging, 6 disposal, 6 replacing, 5 Battery manufacturer, 5 C Call handling menu, 10 Call par[...]

  • Page 38

    OpenPhone 27 Handset User Guide Page 34 Long press function, 1 M Magnetic fields, 5 Mains socket, 6 Medical emergencies, 3 Meet me answer, 33 Melodies, 2 Menu Call handling mode, 10 local mode, 10 Local Settings, 10 system features, 9 Menu and Softkeys, 2 Menu Lock, 2 Messaging, 28 Multiple Ringer Settings, 2 N Nuisance calls, 3 O OpenPhone 27 feat[...]