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Multi-Tech Systems MT5656ZDX manual

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Table of contents for the manual

  • Page 1

    MultiModem ® ZDX Model MT5656ZDX-Series Voice/Data/Fax Modem User Guide[...]

  • Page 2

    Copyright and Technical Suppo rt Multi-Tech Systems, Inc. MT5656ZDX User Guide 2 User Guid e MT5656ZDX-Series PN S000248I Rev i sion I This publicatio n may not be reproduced, in who le or in part, without prior expressed written permission from Multi-T ech Systems, Inc. All rights reserved. Copyright © 2003-8 by Multi-Tech Systems, Inc. Multi-Tec[...]

  • Page 3

    Table of Contents Multi-Tech Systems, Inc. MT5656ZDX User Guide 3 Contents Chapter 1 - Introducti on .............................................................................................................................. ................ 4 Product Description ...................................................................................[...]

  • Page 4

    Chapter 1 – Introductio n Multi-Tech Systems, Inc. MT5656ZDX User Guide 4 Cha p te r 1 - I n tr o d u c ti o n Congratulatio ns on your purcha se of the Multi-Tech M T5656ZDX-Seri es modem. • The Multi-Tech MT5656ZDX modem i s your data/fax mod em. • The MT5656ZDX-V offers your voice op t ion. You have acquired one of the fine st intelligent [...]

  • Page 5

    Chapter 2 – Hardware Installation Multi-Tech Systems, Inc. MT5656ZDX User Guide 5 Cha p te r 2 - H a rd w are I n s t al l a t i on This chapter show s you st ep-by-step ho w to set up your Multi-Tech modem, test it, and make your first call s. Ship Kit Contents • One MultiModem ZDX (MT5656ZDX) • One set of four self-adhesiv e rubbe r feet ?[...]

  • Page 6

    Chapter 2 – Hardware Installation Multi-Tech Systems, Inc. MT5656ZDX User Guide 6 Technical Specifications The MultiModemZDX m odem meets the follo wing specificati ons: Trade Name MultiModemZDX TM Model Number MT5656ZDX Server-to-C lient Data Rates V.90 speeds when accessing a V.90 or V.92 serve r (actual speed depends on se r ver capabilitie s [...]

  • Page 7

    Chapter 2 – Hardware Installation Multi-Tech Systems, Inc. MT5656ZDX User Guide 7 Cables One modular telephone cable Diagnostics Local analog loop, local digital l oop, remote digital l oop Speaker Speaker for call progress mon i to ring Speaker and Mic rop hone J acks MultiModemZDXV Manual C ontrols Power switch Environmen tal Temper a ture rang[...]

  • Page 8

    Chapter 2 – Hardware Installation Multi-Tech Systems, Inc. MT5656ZDX User Guide 8 Overview – Connecting the Modem to Your System Turn off your computer. Placi ng the modem in a convenient location, connect it to your computer’s serial port, to the phone line, to AC power, and to your pho ne (phone is optional). MT5656ZDX Connections. MT5656ZD[...]

  • Page 9

    Chapter 2 – Hardware Installation Multi-Tech Systems, Inc. MT5656ZDX User Guide 9 A Note About Power Connection, Surge Protectors, and Lightning Power surges and other transient voltages on power lines, suc h as those c aused by lightning st r ik e s, ca n damage or destroy your modem. Therefore, we recommend that you plug the m odem into a surge[...]

  • Page 10

    Chapter 2 – Hardware Installation Multi-Tech Systems, Inc. MT5656ZDX User Guide 10 Voice Connections (Voice option only) Voice Connections for Voice Models (Optional) Connect th e Modem to the Phone For voice-only calls, plug a pho ne into the modem’s P HONE jack. Connect the Microphone For voice mail or speakerphone a pplications, pl ug an una[...]

  • Page 11

    Chapter 2 – Hardware Installation Multi-Tech Systems, Inc. MT5656ZDX User Guide 11 Installing the Modem Driver If yo u us e W in d ow s 2 0 00 o r ne w e r , you mus t ins tal l t h e mo de m dr i v er . If you use a nother operatin g system, see Appendix C. When operat ing the m odem under Windows, t he modem d river can be i nstalled by using t[...]

  • Page 12

    Chapter 2 – Hardware Installation Multi-Tech Systems, Inc. MT5656ZDX User Guide 12 Connecting to the Internet Your Multi-Tech mod em is your gateway to the Internet and the World Wide We b. To access the Internet and Web v ia you r modem, you must establish a dial-u p account with an Intern et ser vice provider ( ISP). To loca te an ISP nea r yo [...]

  • Page 13

    Chapter 3 – Operation Multi-Tech Systems, Inc. MT5656ZDX User Guide 13 Ch apter 3 - Operation Like any modem, your Multi-Tech modem op erates only unde r the co ntro l of a communica tio ns progra m, suc h as the communications program included w ith yo ur m odem. It also oper ates under o ther ge neral-purpose da ta communi cation programs, such[...]

  • Page 14

    Chapter 3 – Operation Multi-Tech Systems, Inc. MT5656ZDX User Guide 14 Configuring Your Software You may use either the communication program in cluded with yo ur modem or a third-par ty program. Communication programs designed for Windows normally do no t need to be manually c onfigured, since they obtain configuration in formation from Windows.[...]

  • Page 15

    Chapter 3 – Operation Multi-Tech Systems, Inc. MT5656ZDX User Guide 15 Sending a Fax With your dat a communi cations soft ware, you can u se your mode m to send and receive faxes d irectly from yo ur com pu ter . The following s teps show you how to fax a document directly from a Windows application witho ut opening the data communi cation s prog[...]

  • Page 16

    Chapter 4 – AT Commands Multi-Tech Systems, Inc. MT5656ZDX User Guide 16 Chapter 4 - A T Commands See Commands Reference Guides AT Commands and Voi ce Commands are in the AT Comma nd Reference Gui de. Fax Class 1 Commands an d F a x Class 2 C omman ds are docume n ted in separ ate Fax Refe renc e Guides. All Reference Guides are included on the M[...]

  • Page 17

    Chapter 5 – Troublesho otin g Multi-Tech Systems, Inc. MT5656ZDX User Guide 17 Ch apter 5 - Troubleshoot ing Your modem was thorou ghly tested at the factory bef ore it was shi pped. If you are un able to make a succe ssful connection, or if you expe rience data lo ss or garbled characte rs during your connecti on, check the list of troubleshooti[...]

  • Page 18

    Chapter 5 – Troublesho otin g Multi-Tech Systems, Inc. MT5656ZDX User Guide 18 The Modem Does Not Respond to Commands • Make sure the modem is p lugged in and turn ed on . (See “None of the Indicators L ight.”) • Make sur e you ar e issuing the mo dem commands fro m the data commun ications program, e ither manually in terminal mode or au[...]

  • Page 19

    Chapter 5 – Troublesho otin g Multi-Tech Systems, Inc. MT5656ZDX User Guide 19 The Modem Dials But Cannot Connect There can be several reasons t he modem fails to make a connection. Possibilities include: • Lack of a physical connecti on to the telephon e line. • A missing dial tone. • A busy signal. • A wrong number. • No modem at the [...]

  • Page 20

    Chapter 5 – Troublesho otin g Multi-Tech Systems, Inc. MT5656ZDX User Guide 20 The Modem Disconnects While Online • If you have Call Waiting on the same p hone line as your m odem, it can interru pt your connection when someone tries to call yo u. If you have Call Waiting, disable it before each call. In most phone areas in North America, you c[...]

  • Page 21

    Appendix A – Warranty and Repairs Policy Multi-Tech Systems, Inc. MT5656ZDX User Guide 21 Appendix A – W ar r ant y and R epairs Po l i c y Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warran ts that its pr oducts will be free from defects in material or workmanship for a period of two, five, or ten years (depen[...]

  • Page 22

    Appendix A – Warranty and Repairs Policy Multi-Tech Systems, Inc. MT5656ZDX User Guide 22 Repairs for damages caused by lightning storms, water, power su rges, incorrect installation, physical abuse, or user-caused dam ages are billed on a time-plus-materials basis. Repair Procedures for International Distributors International distributors shoul[...]

  • Page 23

    Appendix B – Regulatory Compliance Multi-Tech Systems, Inc. MT5656ZDX User Guide 23 Appendix B – R eg ulator y Complianc e FCC Part 15 This equipment has been tested and found to comply with the lim its for a Class B digital device, p ursuant to Part 15 of the FCC Rules. These limits are designed to pro vide reaso nable prot ection a gains t ha[...]

  • Page 24

    Appendix B – Regulatory Compliance Multi-Tech Systems, Inc. MT5656ZDX User Guide 24 Canadian Limitations Notice Notice: The ringer equivalence number (REN) as signed to each termina l device provides an indication of the maximum nu mber of terminals allowed to be con nected to a telephone interface. The termination on an int erface may consist of[...]

  • Page 25

    Appendix C – Installing a Modem in Lin ux Multi-Tech Systems, Inc. MT5656ZDX User Guide 25 Appendix C – Instal ling a Modem in Linux This appendix explains how to ins tall a modem on a PC opera ting under th e RedHat L inux 6 .2 op erating sy st em . Ot he r versions of RedHat and other Linux operatin g systems should be simila r. Briefly, in L[...]

  • Page 26

    Appendix C – Installing a Modem in Lin ux Multi-Tech Systems, Inc. MT5656ZDX User Guide 26 Calling the ISP 1. On the Task Bar at the b ottom of the screen, sele ct the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer. 4. Select the co nnection name you entered in step 5 of the p revious secti on. 5 . 5. Click OK. That’[...]

  • Page 27

    Appendix D – Upgrading th e Modem Multi-Tech Systems, Inc. MT5656ZDX User Guide 27 Appendix D – Upgrading the Modem Your modem is controlled by semi-perma nent software, called firmware, which is stored in flash memory. Fir mwar e is nonvolatile; that is, it remains stored in memory when the modem is tu rned off. Howev er, it can be ch a n ge d[...]

  • Page 28

    Appendix D – Upgrading th e Modem Multi-Tech Systems, Inc. MT5656ZDX User Guide 28 Step 3: Download the Upgrade File 1. If you are not al ready at the M ultiModemZ DX firmware page of t he Multi-Te ch Web site, f ollow the pr oc edure in “Step 2: I dentify the Current Firmware.” 2. Download the upgrade file for your mo dem by clicki ng its na[...]

  • Page 29

    Appendix E – Waste Electrical and El ectronic Equipment Directive (WEEE) Multi-Tech Systems, Inc. MT5656ZDX User Guide 29 Appendix E – W aste Ele ct r ical and Elect ronic Equipment Dire ctiv e (WEEE) Waste Electrical and Electroni c Equipment (WEEE) Directive The WEEE directive places an obligation on manufacturers, distributors and retailer s[...]

  • Page 30

    Index Multi-Tech Systems, Inc. MT5656ZDX User Guide 30 Inde x C Connecting the Modem ............................................ 8 D Da t a R ate s ............................................................... 6 Dial-Up Networ king ................................................. 12 F Front Panel ................................................[...]