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Multi-Tech Systems MTCBA-G-U-F4 manual

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Table of contents for the manual

  • Page 1

    MultiModem ® GPRS USB Wireless Modem MTCBA-G-U-F4 User Guide[...]

  • Page 2

    2 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide MultiModem® GPRS USB Wireless Modem User Guide Model MTCBA -G-U-F4 S000444C, Revision C Copyright This publication may not be reproduced, in w hole or in part, without prior ex pressed w ritten permission from Multi- Tech Systems, Inc. All rights reserved. Copyright © 2008 b[...]

  • Page 3

    Table of Contents Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 3 Contents Chapter 1 – Product Descrip tion and Speci fications ............................................................................ .................... 4 Product Descr iption ..........................................................................[...]

  • Page 4

    Chapter 1 – Product Descrip tion and Specifications 4 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide Chapter 1 – P r oduct Descript ion and Specif icat ions Product Description The Multi-Tech MultiModem GPRS is an external data/fax/voice wirele ss modem w ith a USB interface. It supports mobile originated short message s[...]

  • Page 5

    Chapter 1 – Product Descrip tion and Specifications Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 5 Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be eas ily moved to anothe[...]

  • Page 6

    Chapter 1 – Product Descrip tion and Specifications 6 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide Package Contents Unbundled Package Modem w ith No Accessories Bundled Package Modem w ith Accessories 1 modem 1 mounting bracket 1 Quick Start Guide 1 MultiModem CD Note: You must supply a USB cable, bracket screws, and an [...]

  • Page 7

    Chapter 1 – Product Descrip tion and Specifications Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 7 General Specifications General Specifications Mechanical Dimensions & Weight 4.3" L x 2.4" W x 0.94" H; 4.2 oz. (11 cm x 6.1 cm x 2.4 cm; 119 g) Connectors & Fasten ers A ntenna Connection ty pe : SMA[...]

  • Page 8

    Chapter 1 – Product Descrip tion and Specifications 8 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide Antenna Specifications GSM/EGSM Antenna Requirements/Specifications Frequency Range: 824 – 960 MHz / 1710 – 1990 MHz Impedance: 50 Ohms V S W R : < 2 . 0 : 1 Typical Radiated Gain: 3 dBi on azimuth plane Radiation: O[...]

  • Page 9

    Chapter 2 – Activation and Installation 9 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide Chapter 2 – A ct iv at ion and Instal lat ion Activate Your Wireless Account Please see the wireless account Activation Notices lo cated on the MultiModem CD. Choose the one for your wireless netw ork provider and follow the di recti[...]

  • Page 10

    Chapter 2 – Activation and Installation 10 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide Attach the Modem to a Flat Surface This is an optional ste p . To mount the Wireless Mu ltiModem, do the following: 1. Obtain mounting screw s (two are needed) that are appropriate for the surface on w hich you w ill mount the MultiMo[...]

  • Page 11

    Chapter 2 – Activation and Installation Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 11 Install the Modem Driver Introduction Compatibility: This wireless MultiModem is compatible w ith Windows Operating Sy st ems Vista/XP/2003/2000 and Linux. Windows Drivers: The w ireless MultiModem USB driver must be insta lled in you[...]

  • Page 12

    Chapter 2 – Activation and Installation 12 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 5. The next screen prompts you to insert the disc t hat came with your MultiModem. If you have the disc that came with your device, insert it now. Select I don’t have the disc. Show me other options. 6. Choose Brow se my computer fo[...]

  • Page 13

    Chapter 2 – Activation and Installation Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 13 6. At the Brow se for driver software on your computer screen, click the Brow se button. 7. Browse to the Drivers folder on your MultiModem CD, then select the Window s_Drivers folder and then the Vista32 folder. If you were installin[...]

  • Page 14

    Chapter 2 – Activation and Installation 14 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 9. Installing driver software… screen appears. 10. When the software for this device has been su ccessfully installed screen appears with Windows has finished installing the driv er software for this device: GSM Device . Click Close[...]

  • Page 15

    Chapter 2 – Activation and Installation Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 15 Installation of the Modem 11. The Found New Hardw are – MultiTech GSM Modem screen appears. If you have the disc that came with your device, insert it now. Click on I don’t have the disc. Show me other options. Click Next . 12. Ch[...]

  • Page 16

    Chapter 2 – Activation and Installation 16 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 14. Installing driver software progress screen appears. 15. The softw are for this device has been successfully installed screen appears. Windows has finished installing the driver software for this device: Multi-Tech Systems USB GSM_[...]

  • Page 17

    Chapter 2 – Activation and Installation Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 17 Installing the Modem Driver in Windows Server 2008, XP, 2003 This installation assumes a Windows Server 2008, XP or Window s 2003 operating system. Installing the Serial Port 1. Connect the USB cable betw een the MultiModem and the PC[...]

  • Page 18

    Chapter 2 – Activation and Installation 18 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 4. The next screen is the Please choose your search and installation options. Ensure that only Include this location in the search is selected. Click the Brow se button Click the Brow se button 5. Brow se to the Drivers folder on your[...]

  • Page 19

    Chapter 2 – Activation and Installation Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 19 6. Please w ait while the wizard searches fo r the GSM Modem. T his screen only appears briefly . 7. Please select the best match for y our hardware for the list below . Click Next. 8. A Window s Logo T esting screen appears.[...]

  • Page 20

    Chapter 2 – Activation and Installation 20 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 9. At the Completing the Found New Hardw are Wizard – GSM Dev ice screen. Click Finish . Installation of the USB driver is now complete. Installing the Modem Driver 1. If the Welcome to the Found New Hardware Wiza rd screen asking ?[...]

  • Page 21

    Chapter 2 – Activation and Installation Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 21 2. The Found New Hardware Wizard screen appears for the MultiTech GSM Modem . 3. Click on Install from a list or specific location (A dvanced) . Then click Next . 4. The Please choose your search and installation options screen appear[...]

  • Page 22

    Chapter 2 – Activation and Installation 22 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 5. If necessary , Brow se to the Drivers folder on your MultiModem CD, then select the Windows_Driv ers folder and then the XP32 folder. If you are installing drivers on an XP 64-bit Operating System, y ou would brow se to the XP64 fo[...]

  • Page 23

    Chapter 2 – Activation and Installation Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 23 8. The final Windows Logo Testing screen may appear depending on operating system settings. This screen pertains to the creation of a modem entity in the operating sy stem that accommodates the wireless USB MultiModem. Click Continue [...]

  • Page 24

    Chapter 3 – Using Your Wireless Modem 24 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide Chapter 3 – Using Y our Wireless Modem Changing the GPRS Band All MultiModem GPRS-F4 wireless modems support quad band (850/1900/900/1800 MHz). In reality , they operate like dual, dual-band modems. In other words, they c an be config[...]

  • Page 25

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 25 Verifying Signal Strength Using HyperTerminal , type AT+ C SQ The modem responds with the received signal strength (rssi). The modem responds with the received signal str ength (rssi) and the channel bit error rate (ber). RSSI ranges fr[...]

  • Page 26

    Chapter 3 – Using Your Wireless Modem 26 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide Establishing a Circuit-Switched Data (CSD) Connection A Circuit-Switched Data Connection (CDC) makes the w ireless modem work similar to a regular analog modem. You must have CSD service in order to make a CSD call. Note that your w ire[...]

  • Page 27

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 27 View a List of Stored Messages. Type AT +C M GL = x <press Enter> For x , substitute one of the follow ing: "REC UNREA D" Shows received unread messages. "REC REA D" Shows received read messages. "STO UNSE[...]

  • Page 28

    Chapter 3 – Using Your Wireless Modem 28 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide +CMTI: "SM",1 (indication that message was received and stored to SIM location 1) at+cmgr=1 (read message stored in location 1) +CMGR: "REC UNREAD","+ 17632273726",,"06/03/17,13:55:22+00" TEST1 OK[...]

  • Page 29

    Chapter 3 – Using Your Wireless Modem Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 29 Internet Access Internet access can be setup in Windows Dial-Up Netw orki ng (DUN) of the computer t hat the wireless modem is serving. Setup procedures will vary according to t he ty pe of wireless service provider used. To access Dial[...]

  • Page 30

    Chapter 3 – Using Your Wireless Modem 30 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide Create Your Dial-Up Connection in Windows Vista, XP, 2003, and 2000 1. Click on Start and then click on Control Pane l . 2. In the Control Panel , double-click on Ne tw ork Connections . 3. On the Network Connections screen on the left-[...]

  • Page 31

    Chapter 4 – Troubleshooting and Frequently Asked Questions Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 31 Chapter 4 – Tr oubleshoot ing and Fr equently A sk ed Quest ions Troubleshooting Examples Before calling the Multi-Tech Technical Support, check to the following connections: • The right antenna is connec ted to[...]

  • Page 32

    Chapter 4 – Troubleshooting and Frequently Asked Questions 32 Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide Frequently Asked Questions Which providers can I use? • Two major providers are T-Mobile and AT&T. Does this modem support High-Speed Circuit-Switched Data (HSCSD)? • No, our GSM/GPRS modems do not support H[...]

  • Page 33

    Chapter 4 – Troubleshooting and Frequently Asked Questions Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 33 A fter changing the +CNMI, + CSCA , o r +CSMP command values, the modem doesn’t store them. • When changing these command values, you must use the +CSAS command to store the changes. How do I send an SMS message[...]