Multitech MVP400 manual

Standalone V oice/IP Gateway Model MVP400 and MVP800 H.323 Mode Quick Start Guide[...]

Quick Start Guide 82088202 Revision C MultiVOIP400 (Model MVP400) and MultiVOIP800 (Model MVP800) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-T ech Systems, Inc. All rights reserved. Copyright © 2001, by Multi-Tech Systems, Inc. Multi-T ech Systems, Inc. makes no representation[...]

iii Contents Introduction ................................................................................... 4 Related Documentation ................................................................. 5 Installing Y our MultiVOIP ............................................................... 6 Installing and Configuring Y our MultiVOIP ............[...]

MultiVOIP Quick Start Guide 4 Introduction Welcome to Multi-T ech's new stand-alone V oice/IP Gateways which allow analog voice and fax communication over an IP network. The MultiVOIP model numbers are MVP400 for the four-channel unit and MVP800 for the eight-channel unit. Multi- T ech’s voice/fax gateway technology allows voice/fax communic[...]

5 Introduction Ethernet LAN interface, and a command port configuration. The MVP800 is designed with eight voice/fax channels, 10 Mbps Ethernet LAN interface, and command port. System management is provided through the Command port using bundled Windows ® software which provides easy-to-use configuration menus and comprehensive online Help. Note :[...]

MultiVOIP Quick Start Guide 6 Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). This process results in a fully functional V oice Over IP network. A brief description is provide[...]

7 Introduction this is done, the Phone Directory Database option is set to Slave, and the IP address of the Master MultiVOIP 400/800 is entered. Once all Slave units are configured, the process moves on to the “Deploying the VOIP Network” section. Deploying the VOIP Network The final phase of the installation is deployment of the network. When [...]

MultiVOIP Quick Start Guide 8 Unpacking Your MultiVOIP Remove all items from the box. www.multitech.com Voice/Fax over IP Networks Figure 2. Unpacking Safety Warnings Caution Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability . The battery ha[...]

9 Cabling Cabling Procedure Cabling involves connecting the master MultiVOIP to your LAN and telephone equipment. 1. If you are connecting any V oice/Fax Channel to an E&M trunk other than type 2, perform the E&M Jumper Block Positioning procedure in the following section before connecting power to the unit. 2. Connect one end of the power [...]

MultiVOIP Quick Start Guide 10 5. If you are connecting a station device (analog telephone, fax machine, or Key T elephone System (KTS)) to your MultiVOIP , connect one end of an RJ1 1 phone cord to the V oice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device. If you are connecting a PBX extension to y[...]

11 Cabling E&M Jumper Block Positioning Procedure A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of channel jacks. The jumper block contains 8 pairs of pins. The jumper plug fits over three pairs of pins on the jumper block. The E&M type number is labeled on the pc board. The jumper plug must [...]

MultiVOIP Quick Start Guide 12 Installing Your MultiVOIP 400/800 The following installation procedures do not provide every screen or option in the process of installing the MultiVOIP 400/ 800 software. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation. Once you hav[...]

13 Installing the Software If the Multi-T ech Installation CD window does not display automatically , click My Computer , then right click the CD ROM drive icon, click Open , and then click the Autorun icon. 3. When the Multi-T ech Installation CD dialog box displays, click the Install Software icon. 4. The MultiVOIP 800 Setup welcome dialog box di[...]

MultiVOIP Quick Start Guide 14 5. The Choose Destination Location dialog box displays. Follow the on-screen instructions. Y ou can either choose the Destination Location of your MultiVOIP 400/800 software or select the default destination by clicking Next . Click Browse if you want to select a different destination folder for the MultiVOIP 400/ 800[...]

15 Installing the Software 7. The MultiVOIP 800 Setup dialog box displays. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MultiVOIP 400/800. From the Select Port list, select the COM port of your PC. Click OK to continue. 8. The Setup Complete dialog displays. Click Finish to continue.[...]

MultiVOIP Quick Start Guide 16 9. The following message displays: Click Ye s to continue. 10. The following message displays: Click Ye s to continue.[...]

17 Configuring the MultiVOIP Configuring Your MultiVOIP 400/800 The following steps provide instructions for configuring your MultiVOIP 400/800. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup. The Phone Directory Database setup is configured differently depending on whether or not th[...]

MultiVOIP Quick Start Guide 18 13. The Channel Setup dialog box displays. The four tabs in this dialog box define the channel interface, voice/fax parameters, billing, miscellaneous, and regional telephone parameters for each channel. Configure each channel for the type of interface you are using. Channel 1 is selected by default in the Select Chan[...]

19 Configuring the MultiVOIP 14. The Interface group defaults to FXS (Loop Start) . Select the interface option that corresponds to the interface type being connected to the V oice/Fax Channel 1 jack on the back panel of the MultiVOIP 400/800. FXS (Loop Start): If a station device such as an analog telephone, fax machine, or KTS (Key T elephone Sys[...]

MultiVOIP Quick Start Guide 20 For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect; Current Loss , T one Detection , or Silence Detection . Check with your in- house phone personnel to verify the preferred type of disconnect to use. Enabling T one Detection activates the Disconnect T one Sequence options. For Disconnect [...]

21 Configuring the MultiVOIP 16. The V oice/Fax tab displays the parameters for the voice gain, DTMF (Dual T one Multi-Frequency) gain, voice coder , faxing, and advanced features such as Silence Compression, Echo Cancellation, and Forward Error Correction. 17. Y ou can set the input and output voice gain so that the volume can be increased or decr[...]

MultiVOIP Quick Start Guide 22 Note: The DTMF gain should be changed only with the assistance of Multi-T ech T echnical Support. 18. T o change the voice coder , select the channel from the Select Channel list, then click Manual in the Coder group. Select the new voice coder entry from the Selected Coder list. If you changed the voice coder , ensur[...]

23 Configuring the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. The Echo Cancellation check box defines whether echo cancellation is enabled for this voice channel. If echo cancellation is enabled, the MultiVOIP 400/800 will remove echo [...]

MultiVOIP Quick Start Guide 24 If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), select the Auto Call Enable check box in the Auto Call group. Then enter the phone number of the remote MultiVOIP 400/800 in the Phone Number box. 22. The Automatic Disconnection group pro[...]

25 Configuring the MultiVOIP Dynamic Jitter Buf fer . The Jitter Buf fer allows the MultiVOIP 400/800 to wait for delayed voice packets by automatically adjusting the length of the Jitter Buffer between allowable minimum and maximum values. An Optimization Factor adjustment controls how quickly the length of the Jitter Buffer is increased when jitt[...]

MultiVOIP Quick Start Guide 26 25. T o change the T one Pairs on the Regional tab, select your country or region from the Country/Region list. Note : If your country or region is not listed, click Custom to define it. The T one Pairs group enables you to select and modify the parameters. Click OK when finished. Proceed to step 26 to begin building [...]

27 Configuring the MultiVOIP 26. The Phone Directory Database dialog box displays with the Proprietary PhoneBook option selected and no phone numbers entries displayed in the database. This dialog box enables you to select either the GateKeeper or Proprietary PhoneBook. Once you have selected the type of Phone Book database, you can proceed to Regi[...]

MultiVOIP Quick Start Guide 28 Registering with a Gatekeeper Phone Directory This section describes how to register H.323 endpoints with the Gatekeeper . The H.323 Gatekeeper function resides at a PC acting as the central point for all calls within its zone and providing call control services to registered endpoints. The Gatekeeper performs two imp[...]

29 Configuring the MultiVOIP 3. Enter the Gatekeeper IP Address in the IP Address box of the RAS Parameters group. 4. Accept the default Port Number 1719 . CAUTION : The default setting for the Gatekeeper Port Number is 1719 . This can be changed to a different value by the Gatekeeper administrator . If you decide to change the default Port Number [...]

MultiVOIP Quick Start Guide 30 10. Enter the Port IP Address of the MultiVOIP you are currently configuring in the IP Address box. 1 1. Click OK when you are finished. The Phone Directory Database dialog box displays your first entry . 12. Click Add to enter your next phone listing. The Add/Edit Phone Entry dialog box displays. 13. Enter the second[...]

31 Configuring the MultiVOIP 15. Enter the V oice Channel number corresponding to the phone number entered. 16. Enter a description in the H.323 ID box to identify the phone number . For this example, you could enter a description such as “Jerry’s Desk”. 17. Enter the Port IP Address of the MultiVOIP you are currently configuring in the IP Ad[...]

MultiVOIP Quick Start Guide 32 19. Repeat this process for all channels and then click OK in the Phone Directory Database dialog box. Note: When entering multiple channels, you can also click Copy From in the Add/Edit Phone Entry , enter the phone number you want to copy , click OK in the COPY FROM dialog box. Change the information as needed, and [...]

33 Configuring the MultiVOIP 23. Check to ensure that the BTG LED on the MultiVOIP 400/ 800 is Of f after the download is complete. This may take several minutes as the MultiVOIP 400/800 reboots. 24. Y ou are returned to the Multi-T ech Installation CD screen from which you can load the Acrobat Reader to your PC. This allows you to view and/or prin[...]

MultiVOIP Quick Start Guide 34 Building a Proprietary Phonebook Directory T o build your proprietary MultiVOIP 400/800 Phone Directory (in an H.323 environment without the GateKeeper option enabled), select the Proprietary Phonebook option, then configure the “Master” MultiVOIP 400/800 and then add the “Slave” MultiVOIP 400/800s (or other H[...]

35 Configuring the MultiVOIP Note : The Slave Status button displays the Slave VOIP Status dialog box used for viewing phone number , IP address, status, and description of slave units. See “Configuring Y our Slave MultiVOIP 400/800s” for details. 1. Click Add to begin building your phone directory database. The Add/Edit Phone Entry dialog box [...]

MultiVOIP Quick Start Guide 36 Note : Hunting is a series of telephone lines organized in such a way that if the first line is busy the next line is hunted and so on until a free line is found. For this example, assign the phone entry to HUNT GROUP #1. Once you have assigned this entry to a Hunt Group (or NO HUNT), you must enter the IP Address of [...]

37 Configuring the MultiVOIP 6. T o configure Channel 2 on the Master MultiVOIP 400/800, click Add and the Add/Edit Phone Entry dialog box displays again. 7. Enter the phone number for the MultiVOIP 400/800 in the Station Information group Phone Number box. For example, 102. 8. Enter a description in the Description box for the remote MultiVOIP 400[...]

MultiVOIP Quick Start Guide 38 9. In the Station Identification group, select HUNT GROUP #1 from the Hunt Group list, enter the New Y ork Office 2’s IP Address (204.022.122.1 18), and accept the H.323 industry standard Port value (1720) used to communicate with other H.323 endpoints. 10. Click OK and you are returned to the Phone Directory Databa[...]

39 Configuring the MultiVOIP 1 1. Add all other phone numbers (slave units and stand-alone units) to the Phone Directory database. T o add Channel 1 of the Slave MultiVOIP 400/800, click Add . The Add/Edit Phone Entry dialog box displays again. 12. Enter the phone number for the “Slave” MultiVOIP 400/800 in the Phone Number box. For example, 20[...]

MultiVOIP Quick Start Guide 40 16. T o add Channel 2 of the Slave MultiVOIP 400/800, click Add . The Add/Edit Phone Entry dialog box displays again. 17. Enter the phone number for the remote (Slave) MultiVOIP 400/800 in the Station Information group Phone Number box. For example, 202. 18. Enter a description for the remote MultiVOIP 400/800 phone n[...]

41 Configuring the MultiVOIP 20. Click OK and you are returned to the Phone Directory Database dialog box which now includes the remote phone number and related information in the Phone Number list. 21. T o configure a stand-alone endpoint (for example, a PC with NetMeeting software), click Add and the Add/Edit Phone Entry dialog box displays again[...]

MultiVOIP Quick Start Guide 42 23. Click inside the Description box and enter a description for the remote MultiVOIP 400/800 phone number . For example, “Human Resources Desk”. Note : Because the H.323 endpoint is not a MultiVOIP 400/ 800, the Phone Directory database ignores the V oice Channel entry . It does not matter what value is entered. [...]

43 Configuring the MultiVOIP 26. When you have finished, click OK to download the setup configuration to the MultiVOIP 400/800. 27. The Checking MultiVOIP 400/800 dialog box displays. 28. Once the setup program receives a response from the MultiVOIP 400/800, the W riting Setup dialog box displays indicating that the setup configuration is being wri[...]

MultiVOIP Quick Start Guide 44 29. After the setup has been written to the MultiVOIP 400/800, the unit is rebooted. 30. Check to ensure that the BTG LED on the MultiVOIP 400/ 800 is Off after the download is complete. This may take several minutes as the MultiVOIP 400/800 reboots. 31. Y ou are returned to the Multi-T ech Installation CD screen from[...]

45 Configuring the MultiVOIP At this time your master MultiVOIP 400/800 is configured. Proceed to the “Configuring Y our Slave MultiVOIP 400/ 800s” section.[...]

MultiVOIP Quick Start Guide 46 Configuring Your Slave MultiVOIP 400/800s If the Proprietary Phone Book option is selected in the Phone Directory Database dialog box, you will need to configure all H.323 endpoints as “Slave” units. For example the MultiVOIP 400/800 at the company’s London of fice would need to be configured as a “Slave”. C[...]

47 Configuring the MultiVOIP Select the Enable Diffserv check box to enable dif ferentiated services on routers that support this service. This feature provides priority to voice packets so that they are not delayed because of large data files being downloaded. The default Frame T ype is TYPE_II . If this does not match your IP network, change the [...]

MultiVOIP Quick Start Guide 48 parameters, and regional telephone parameters for each channel. Configure each channel for the type of interface you are using. Channel 1 displays by default on the Interface tab. T o change the channel number , select the channel you want to configure from the Select Channel list. Feature options are enabled or unava[...]

49 Configuring the MultiVOIP FXS (Loop Start): If a station device such as an analog telephone, fax machine, or KTS (Key T elephone System) is connected to the V oice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface option. FXS (Ground Start): If the station device uses ground start, then choose the FXS ([...]

MultiVOIP Quick Start Guide 50 Disconnect T one Sequence options. For Disconnect T one Sequence , you can select from the lists either one or two tones that will cause the line to be disconnected; the person hanging up a call must then hit the key or keys that will produce those tones. For Silence Detection , select One W ay or T wo W ay , then set[...]

51 Configuring the MultiVOIP 9. Y ou can set up the input and output voice gain so that the volume can be increased or decreased. Input gain modifies the level of the audio coming in to the voice channel before it is sent over the Internet to the remote MultiVOIP 400/800. Output gain modifies the level of the audio being output to the device attach[...]

MultiVOIP Quick Start Guide 52 10. T o change the voice coder , the channel from the Select Channel list, then click Manual in the Coder group. T o select the appropriate coder , select your new voice coder entry from the Selected Coder list. If you changed the voice coder , ensure that the same voice coder is used on the voice/fax channel you are [...]

53 Configuring the MultiVOIP The Echo Cancellation check box defines whether echo cancellation is enabled for this voice channel. If echo cancellation is enabled, the MultiVOIP 400/800 will remove echo-delay which improves the quality of sound. The Forward Error Correction (FEC) check box defines whether forward error correction is enabled for this[...]

MultiVOIP Quick Start Guide 54 the Auto Call group. Then enter the phone number of the remote MultiVOIP 400/800 in the Phone Number box. 14. The Automatic Disconnection group provides three options to be used singly or in combination. The Jitter V alue defines the average inter-arrival packet deviation (in milliseconds) before the call is automatic[...]

55 Configuring the MultiVOIP between allowable minimum and maximum values. An Optimization Factor adjustment controls how quickly the length of the Jitter Buffer is increased when jitter increases on the network. The length of the jitter buf fer directly effects the voice delay between MultiVOIP 400/800 gateways. The Minimum Jitter V alue default s[...]

MultiVOIP Quick Start Guide 56 17. T o change the T one Pairs on the Regional tab, select your specific country or region from the Country/Region list. Note : If your country or region is not listed, click Custom to define it. The T one Pairs group enables you to select/modify the parameters according to choice. Click OK when finished and proceed t[...]

57 Configuring the MultiVOIP Note : After you have enabled the Slave option, the Slave Status button is replaced by the Update button. Once your Phone Directory database has been established, you can click Update to refresh the entries in the Phone Directory Database window . 19. Enter the IP address (204.022.122.1 18) of the Master MultiVOIP 400/8[...]

MultiVOIP Quick Start Guide 58 22. Select the Save Current Setup as User Default Configuration and click OK . The Writing Setup dialog box displays as the setup configuration is written to the MultiVOIP 400/800. After the setup is written to the MultiVOIP 400/800, it reboots. 23. Check that the BTG LED on the MultiVOIP 400/800 is of f after the dow[...]

59 Deploying the VOIP Network Deploying the VOIP Network For a proprietary phone directory database, the VOIP administrator can deploy the pre-configured slave MultiVOIP 400/800s to their remote sites. The remote site administrators need only connect power to the pre-configured MultiVOIP 400/ 800, connect the MultiVOIP 400/800 to their Ethernet LAN[...]

MultiVOIP Quick Start Guide 60 FXS E&M FXO PSTN Ethernet Connection Power Connection 10BASET ETHERNET POWER Voice/Fax Channel Connections E&M FXO FXS Figure 5. Remote Site Cable Connection 3. Connect a network cable to the ETHERNET 10BASET (RJ-45) connector on the back of your MultiVOIP 400/800. 4. If you are connecting a station device (an[...]

61 Deploying the VOIP Network 5. Repeat the above step to connect the remaining telephone equipment to each V oice/Fax Channel on your MultiVOIP . 6. T urn on power to the MultiVOIP 400/800 by placing the ON/OFF switch on the back panel to the ON position. W ait for the BTG LED on the MultiVOIP 400/800 to go off before proceeding. This may take a c[...]

MultiVOIP Quick Start Guide 62 Limited Warranty Multi-T ech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER W ARRANTY , EXPRESSED OR IMPLIED, AND [...]

63 W arranty and Regulatory Information Technical Support Multi-T ech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi- T ech product. If you have any questions about the operation of this unit, or experience dif ficulty during installation you can contact T ech Support via the follo[...]

82088202[...]