NEC 1093099 manual

Features Introduction Telephone Features DSX T elephone Feature Handbook P/N 1093099 Rev 2, June 2006 Printed in U.S.A . 01.00.00 Empowered by Innovation[...]

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC Unified Solutions, Inc. 4 For[...]

T able of Contents DSX Feature Handbook T able of Contents ◆ i Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the DSX Feature Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Charts . . . . . [...]

T able of Contents ii ◆ T able of Contents DSX Feature Handbook Direct Line Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 3 Direct Station Selection (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 User Programmable Feature . . .[...]

T able of Contents DSX Feature Handbook T able of Contents ◆ iii Hold Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Hotline Automatic Tra[...]

T able of Contents iv ◆ T able of Contents DSX Feature Handbook Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Distinctive Flash Rate on Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Personal Park Orbit Recall D[...]

T able of Contents DSX Feature Handbook T able of Contents ◆ v Call Forwarding to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Transferring to Voice Mail . . . . . . . . [...]

T able of Contents vi ◆ T able of Contents DSX Feature Handbook[...]

DSX Feature Handbook Introduction ◆ 1 Introduction Intr oduction Using the DSX Feature Handbook Using the DSX Feature Handbook How the Feature Handbook is Organized This feature handbook describes the features and operation of the DSX Multibutton T elephone. It is divided into two chapters, as follo ws: ❥ Introduction This is the chapter you ar[...]

Charts 2 ◆ Introduction DSX Feature Handbook Charts DSX Dial Codes b y Feature (P age 1 of 2) For this feature Dial this code When y ou are Barge In (Intrusion) 4 Barging-In on a co-w orker’ s call Call Forwarding INTERCOM + *30 Canceling Call Forw arding at an extension INTERCOM + *32 + Extension or 0 (for the operator) Enabling Call Forw ardi[...]

Charts DSX Feature Handbook Introduction ◆ 3 Introduction Monitor / Silent Monitor 6 Setting up Monitor after calling a busy co-worker Night Service / Night Ring ** + UN A code (01-04) Answering a call ringing UN A at night P aging INTERCOM + *1 + P age zone (1-7 or 0 for All Call) Making an internal Paging announce- ment P ark INTERCOM + * + Sys[...]

T elephone Illustrations 4 ◆ Introduction DSX Feature Handbook Telephone Illustrations 22-Button Displa y T elephone ABC JKL TUV VOLUME GHI PQRS DEF TRANSFER FLASH REDIAL MUTE SPEAKER INTERCOM CLEAR CHECK V -MAIL DND CONF HOLD MNO WXYZ In DSX-40: Keys 1-8 are line keys. Keys 9-12 are undefined. In DSX-80/160: Keys 1-12 are line keys. For Attendan[...]

T elephone Illustrations DSX Feature Handbook Introduction ◆ 5 Introduction 34-Button Displa y T elephone ABC JKL TUV VOLUME GHI PQRS DEF TRANSFER FLASH REDIAL MUTE SPEAKER INTERCOM CLEAR CHECK V -MAIL DND CONF HOLD MNO WXYZ 1093100 - 1 In DSX-40: Keys 1-8 are line keys. Keys 9-24 are undefined. In DSX-80/160: Keys 1-12 are line keys. Keys 13-24 [...]

T elephone Illustrations 6 ◆ Introduction DSX Feature Handbook 34-Button Super Displa y T elephone ABC JKL TUV VOLUME GHI PQRS DEF TRANSFER FLASH REDIAL MUTE SPEAKER INTERCOM CLEAR CHECK V -MAIL DND CONF HOLD MNO WXYZ Director y V-Mail 00 Calls 00 Menu Pa e SP Dial 2 1093100 - 4 SP Dial 1 g In DSX-40: Keys 1-8 are line keys. Keys 9-24 are undefin[...]

T elephone Illustrations DSX Feature Handbook Introduction ◆ 7 Introduction 60-Button DSS Console TRANSFER ANSWER 1093100 -3 RELEASE 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 ALL CALL Park 60 Park 6[...]

T elephone Illustrations 8 ◆ Introduction DSX Feature Handbook[...]

DSX Feature Handbook Features ◆ 9 Features Features Introduction Intr oduction How T o Use This Chapter This chapter provides detailed information on the system’ s features. The features in this chapterare in alpha- betical order , like a dictionary, and are subdivided into headings as follo ws: ❥ Description Read Description to get an ov erv[...]

Account Codes 10 ◆ Features DSX Feature Handbook Account Codes Description Account Codes are user-dialed codes that help cate gorize and/or restrict outside calls. Account Codes are from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes: ❥ Optional (Unforced Account Codes) ❥ Forced Account Codes[...]

Account Codes DSX Feature Handbook Features ◆ 11 Features Account Codes and Emergency Calls Account Codes are ne ver enforced for emer gency (911 and 1+911) calls. Operation Optional (Unfor ced) Account Codes [Super Display Soft Ke y] - [Keyset Soft K ey] In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] • F or keysets, Option[...]

Alphanumeric Display 12 ◆ Features DSX Feature Handbook Alphanumeric Display Description The 22- and 34-Button Display T elephones hav e a three-line, 24-character per line alphanumeric display . The fi rst line displays the date and time (while idle) and feature status messages. The second line is used extensi vely by IntraMail. The third line [...]

Attendant Call Queuing DSX Feature Handbook Features ◆ 13 Features Attendant Call Queuing Description An unlimited number of callers can queue for the attendant. The callers hear ringback while the y wait for the attendant to answer — not busy tone. If you ha ve the attendant as the over fl o w destination for Direct Inward Lines, for example,[...]

Attendant Position 14 ◆ Features DSX Feature Handbook Attendant Position Description The attendant is the focal point for call processing within the system. The system can ha ve up to four atten- dants. In addition to the features of a standard ke yset, the attendant also has the following unique capabilities (refer to the respectiv e feature for[...]

Auto Redial DSX Feature Handbook Features ◆ 15 Features Auto Redial Description Auto Redial periodically redials a busy outside number . If a keyset user places an outside call and the call recipient is busy , the user can press a soft key to enable Auto Redial. The k eyset user doesn’ t hav e to retry the number , hoping it will go through. Au[...]

Automatic Handsfree 16 ◆ Features DSX Feature Handbook Automatic Handsfree Description Automatic Handsfree allows a k eyset user to place or answer a call Handsfree by just pressing a k ey — with- out lifting the handset or pressing SPEAKER fi rst. If enabled, the system pro vides Automatic Handsfree for: ❥ Call Cov erage keys ❥ Central Of[...]

Background Music DSX Feature Handbook Features ◆ 17 Features Background Music Description Background Music (BGM) sends music from a customer-pro vided music source to speakers in ke ysets. If an extension user acti vates it, BGM plays whene ver the extension is idle. Incoming calls and P aging announce- ments temporarily ov erride (turn off) Back[...]

Barge In (Intrusion) 18 ◆ Features DSX Feature Handbook Barge In (Intrusion) Description Barge In permits an e xtension user to break into another extension user’ s established call. This sets up a three-way con versation between the intruding extension and the tw o parties on the initial call. The user can Barge In on an Intercom call or outsi[...]

Call Coverage Keys DSX Feature Handbook Features ◆ 19 Features Call Coverage Keys Description A keyset can ha ve Call Cov erage Ke ys for a co-worker’ s extensions, Ring Group master numbers and UCD Group master numbers. The Call Co verage K ey lights when the co-worker’ s extension is b usy , fl ashes slo wly when the co-worker has an incom[...]

Call Coverage Keys 20 ◆ Features DSX Feature Handbook Operation User Programmab le Feature Answering Call Co verage Keys [Super Display Soft Ke y] - [Keyset Soft K ey] In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o answer a call ringing or fl ashing a Call Co verage key: 1. Press the fl ashing Call Cov erage key . Using[...]

Call Forwarding DSX Feature Handbook Features ◆ 21 Features Call Forwarding Description Call Forw arding permits an extension user to redirect their call to another extension. The types of Call For- warding are: ❥ Call Forwarding when Not Answered Calls ringing the extension forward when not answered. ❥ Call Forwarding when Busy or Not Answer[...]

Call Forwarding 22 ◆ Features DSX Feature Handbook Call Forwarding T oggle in a P ersonal Speed Dial Bin If an extension doesn’ t hav e an av ailable Feature Key for a Call F orwarding key , the user can program a Per- sonal Speed Dial bin for similar operation (without the BLF). T o do this: ❥ While on hook, dial #77 . ❥ Press the key for [...]

Call Forwarding DSX Feature Handbook Features ◆ 23 Features Operation User Programmab le Feature Activating or Canceling Call Forwar ding In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o activate Call Forwar ding: 1. Select the Call Forwarding options. [Menu + Call Forward] [Menu + Cfwd] Alternately do one of the follo wing[...]

Call Forwarding Off Premises 24 ◆ Features DSX Feature Handbook Call Forwarding Off Premises Description Off Premises Call F orwarding allows a ke yset user to forward their calls to an of f-site location (such as a cell phone or remote of fi ce) if allowed by their Class of Service. K eyset users can stay in touch by having Of f Premises Call F[...]

Call Forwarding Off Premises DSX Feature Handbook Features ◆ 25 Features [SPEED DIAL BIN] [Bin] Select the bin option. When you see BIN# : • Enter the Personal Speed Dial bin you want to use (701-720) + HOLD . b. To store a new Of f Premises Call Forwarding number: • The system automatically stores this number in bin 720. [NUMBER] [Num] Selec[...]

Call T imer 26 ◆ Features DSX Feature Handbook Call Timer Description Call T imer lets a keyset user with a Call T imer ke y time their outside calls on the telephone display . There are two types of Call T imer keys: ❥ Manual Call Timer Any time while placing a call or while on a call, a display k eyset user can press their Manual Call T imer [...]

Call T imer DSX Feature Handbook Features ◆ 27 Features Stopping and Restarting the Call Timer for Y our Call In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o stop the Call Timer: 1. Do one of the follo wing. a. [Timer] [Time] Press the Call T imer soft key . b. Press the Manual or Automatic Call T imer key . 2. The Call T [...]

Call W aiting / Camp-On 28 ◆ Features DSX Feature Handbook Call Waiting / Camp-On Description W ith Call W aiting, an extension user may call a b usy extension and wait in line (Camp-On) without hanging up. When the user Camps-On (by dialing 2), the system signals the busy e xtension with two beeps indicating the fi rst waiting call. (The b usy [...]

Callback DSX Feature Handbook Features ◆ 29 Features Callback Description When an extension user calls a b usy co-worker , they can lea ve a Callback request for a return call. The sys- tem services Callback requests as follo ws: ❥ Caller at extension A lea ves a Callback at extension B. - Caller can place or answer additional calls in the mean[...]

Caller ID 30 ◆ Features DSX Feature Handbook Caller ID Description Caller ID allows a display k eyset to sho w an incoming caller’ s telephone number (called Directory Number or DN) and optional name as the call is ringing. Caller ID supports the telco’ s Called Number Identi fi cation (CNI) and Called Number Deli very (CND) service, when a [...]

Caller ID Logging DSX Feature Handbook Features ◆ 31 Features Caller ID Logging Description When caller ID is enabled, Caller ID Logging stores a record of the caller’ s number and name (if provided by the telco) for each outside call that rings an extension. This allo ws an extension user to easily re vie w and redial their calls. The system c[...]

Central Office Calls, Answering 32 ◆ Features DSX Feature Handbook Central Of fi ce Calls, Answering Description The system provides fl e xible routing of incoming CO calls to meet the exact site requirements. Answering Priority When multiple calls ring an extension simultaneously , the system services the ringing calls in the follo w- ing ord[...]

Central Office Calls, Placing DSX Feature Handbook Features ◆ 33 Features Central Of fi ce Calls, Placing Description The system provides fl e xibility in the way each extension user can place outgoing calls. A user can place a call by: ❥ Pressing a Line K ey Any ke yset can have line ke ys for one-touch access to speci fi c lines. - See Li[...]

Central Office Calls, Placing 34 ◆ Features DSX Feature Handbook Operation Placing Outside Calls Using Line K eys In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o place an outside call over a speci fi c line using a line ke y: 1. Lift handset. 2. Press line ke y . • Y ou hear dial tone on the line you select and the lin[...]

Central Office Calls, Placing DSX Feature Handbook Features ◆ 35 Features Using Store and Forward Feature Name In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o place an outside call using Store and Forward: 1. Do one of the follo wing. a. Press INTERCOM and dial 9 . • Y ou may optionally be able to dial 90 - 98 . b. Pres[...]

Check Key 36 ◆ Features DSX Feature Handbook Check Key Description A keyset user can use the CHECK key to check k eyset and DSS Console Feature K ey assignments and Per- sonal Speed Dial bin names. Operation Quickl y chec k keyset and DSS Console Feature K ey assignments. Checking Feature K ey Assignments In these instructions: [Super Display Sof[...]

Conference DSX Feature Handbook Features ◆ 37 Features Conference Description Conference lets an extension user add additional inside and outside callers to their con versation. The follo w- ing table shows the system’ s Conference capacities: The system’ s 32 Conference circuits are dynamically allocated as users request them. Operation A us[...]

Conference 38 ◆ Features DSX Feature Handbook Exiting a Conference In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o exit a Conference without aff ecting the other parties: 1. Hang up. • The remaining parties can continue their con versation uninterrupted. • If you were in Conference with two outside lines, this may set [...]

Cordless T elephone DSX Feature Handbook Features ◆ 39 Features Cordless Telephone Description The DSX Cordless Lite II T elephone (P/N 730087) is a 900 Mhz digital narrow band FM cord- less telephone that provides mobility , fl exibility and con venience for those who spend much of the workday a way from their desk. Fully integrated with the DS[...]

Dial Number Preview 40 ◆ Features DSX Feature Handbook Dial Number Preview Description Dial Number Pre view lets a display k eyset user dial and re vie w a number before the system dials it out. Operation Dial Number Previe w helps the user a v oid dialing error s. Using Dial Number Pre view In these instructions: [Super Display Soft Ke y] [Keyse[...]

Dial Number Preview DSX Feature Handbook Features ◆ 41 Features Dial Number Previe w Editing Example In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o replace 2049265410 with 2039265400: 1. Dial * follo wed by 2049265410 . Y ou see: 2049265410- 2. Press V olume Up until you see: 20-9265410 3. Dial 3 . Y ou see: 203-265410 4.[...]

Direct Inward Line 42 ◆ Features DSX Feature Handbook Direct Inward Line Description A Direct Inward Line (DIL) is a line that rings an e xtension directly . Since DILs only ring one extension, employees alw ays know which calls are for them. F or example, a compan y operator can hav e a Direct Inward Line for International Sales Information. Whe[...]

Direct Line Access DSX Feature Handbook Features ◆ 43 Features Direct Line Access Description Direct Line Access lets an extension user access (seize) an indi vidual line. After seizing the line, the user can dial any outside telephone number without restriction. An extension’ s Class of Service allows or denies Direct Line Access. Direct Line [...]

Direct Station Selection (DSS) 44 ◆ Features DSX Feature Handbook Direct Station Selection (DSS) Description If an extension’ s Direct Station Selection (DSS) K eys are enabled, Feature K eys automatically become Direct Station Selection (DSS) keys when the user presses INTERCOM . Direct Station Selection provides an extension user with one-b u[...]

Direct Station Selection (DSS) DSX Feature Handbook Features ◆ 45 Features Operation User Programmab le Feature Placing a Call using a DSS K ey In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o place a call to a co-worker using a DSS ke y: 1. Lift the handset. 2. Press INTERCOM . • Y our DSS keys sho w the status of the as[...]

Direct Station Selection (DSS) Console 46 ◆ Features DSX Feature Handbook Direct Station Selection (DSS) Console Description The DSS Console (P/N 1090024 for black and P/N 090029 for white) gi ves a ke yset user one-button access to e xten- sions, lines, and selected features. This sa ves time for users that do a lot of call processing such as op[...]

Direct Station Selection (DSS) Console DSX Feature Handbook Features ◆ 47 Features Default DSS Console Ke y Assignments The follo wing illustration shows the def ault DSS Console key assignments. TRANSFER ANSWER 1093100 -3 RELEASE 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 3[...]

Direct Station Selection (DSS) Console 48 ◆ Features DSX Feature Handbook DSS Console Feature Ke y Assignments DSS Console Feature K ey Assignments (P age 1 of 4) Ke y T ype Description Ke y Code and Data Operation Unde fi ned Use this option to designate a Feature K ey as unde fi ned (no function). 0 N/A Line (page 100) Use this option to assi[...]

Direct Station Selection (DSS) Console DSX Feature Handbook Features ◆ 49 Features Call Covera ge No Ring (page 19) Use this option to assign a Feature Ke y as a lamp only (no ring) Call Cov erage Ke y . 7 + nnn (extension number) • Press key to call co v- ered extension or pick up ringing call. Busy Lamp Field (BLF) Off . . . . . . . . . . . C[...]

Direct Station Selection (DSS) Console 50 ◆ Features DSX Feature Handbook System Speed Dial (page 149) Use this option to assign a Feature Ke y as a System Speed Dial key . Y ou assign the ke y to speci fi c System Speed Dial bin. • There is no BLF for this ke y type. 14 + nnn (bin 001- 999) • Press key to dial stored number . P ersonal Spee[...]

Direct Station Selection (DSS) Console DSX Feature Handbook Features ◆ 51 Features Save Number Dialed (page 138) Use this option to assign a Feature Ke y as a Sav e Number Dialed ke y . • There is no BLF for this ke y type. 25 While on a call: • Press key to sa ve the number you just dialed. While idle: • Press key to redial a pre viously s[...]

Direct Station Selection (DSS) Console 52 ◆ Features DSX Feature Handbook Operation See DSS Console F eature K ey Assignments (page 48). User Programmab le Feature Using the Speed Pr ocessing Ke ys on the DSS Console In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o use the ANSWER key: 1. Press ANSWER to answer any call ring[...]

Directed Call Pickup DSX Feature Handbook Features ◆ 53 Features Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept an y type of call ringing another extension. With Directed Call Pickup, an extension user can pick up: ❥ Outside (K ey Ring) calls ringing an extension ❥ Direct Inward Lines ❥ T ransfe[...]

Directory Dialing 54 ◆ Features DSX Feature Handbook Directory Dialing Description Directory Dialing allo ws a display keyset user to select a co-w orker or outside call from a list of names, rather than dialing the phone number . There are three types of directory Dialing: ❥ System ( C ompany-W ide) Speed Dial names. ❥ I ntercom names (inclu[...]

Distinctive Ringing DSX Feature Handbook Features ◆ 55 Features Distinctive Ringing Description Distinctiv e Ringing allows the installer or ke yset extension user to customize ke yset ringing. This permits the user to determine the type of call just by listening to their ke yset ring. Distinctiv e Ringing provides: ❥ Distinctive Ring Con fi g[...]

Distinctive Ringing 56 ◆ Features DSX Feature Handbook Understanding Ring T ypes The Ring T ypes determine ho w different types of calls rings e xtensions. Each Ring T ype sounds unique because it uses one of the 10 av ailable ring tones. The fi rst four Ring T ypes are assigned by default (see the table below). The last two (B and C) are unassi[...]

Distinctive Ringing DSX Feature Handbook Features ◆ 57 Features Operation Distinctive Ring Con fi guration Using Distinctive Ring Con fi guration In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o customize a Ring Set for y our extension: 1. [Menu + Ring [Menu + MORE + Ring] Select the Distinctive Ringing options. 2. [Con ?[...]

Distinctive Ringing 58 ◆ Features DSX Feature Handbook Extension Override Using Extension Override In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o customize ringing for y our extension’ s outside calls: 1. [Menu + Ring] [Menu + MORE + Ring] Select the Distinctive Ringing options. 2. [Assign] [Asgn] Select Extension Overr[...]

Distinctive Ringing DSX Feature Handbook Features ◆ 59 Features Ke y Ring Override Using Ke y Ring Override In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o assign a Ring T ype to a Call Coverage, Group Call Pickup, or line key: 1. [Menu + Ring] [Menu + MORE + Ring] Select the Distinctive Ringing options. 2. [Key] [Key] Sel[...]

Do Not Disturb 60 ◆ Features DSX Feature Handbook Do Not Disturb Description Do Not Disturb (DND) blocks incoming calls, Of f-Hook Signaling and Paging announcements. An exten- sion user can acti vate DND an ytime while on a call or while their phone is idle. Once acti vated, incoming outside calls still fl ash the line ke ys. The user may use t[...]

Do Not Disturb DSX Feature Handbook Features ◆ 61 Features Note: When transferring an outside call to an extension in DND, the T ransfer will be blocked if the e xtension has enabled DND for all calls (type 3) or DND for outside calls (type 1). The T ransfer will be allo wed if the extension has enabled DND for Intercom calls (type 2). Operation [...]

Do Not Disturb Override 62 ◆ Features DSX Feature Handbook Do Not Disturb Override Description Do Not Disturb Override lets an e xtension user ov erride another extension’ s Do Not Disturb . This allows a priority employee (such as a supervisor or e xecuti ve) to get through to a co-w orker right aw ay while the co- worker’ s phone is in Do N[...]

Door Box DSX Feature Handbook Features ◆ 63 Features Door Box Description The Door Box (P/N 922450) is a self-contained analog Intercom unit typically used to monitor an entrance door . A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones or ringing to all extensions programmed to recei [...]

Door Box 64 ◆ Features DSX Feature Handbook Controlling the Door Strike In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o activate the Door Bo x relay (which in turn contr ols the door strike): • Once set up in programming, this option is av ailable to any member of the Door Box Ring Group as well as any extension with a C[...]

Extended Ringing DSX Feature Handbook Features ◆ 65 Features Extended Ringing Description Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerout- ing. This helps a users that cannot get to their phone quickly to pick up calls (such as a w arehouse worker). Extended Ringing is av ailable with the f[...]

Extension Hunting 66 ◆ Features DSX Feature Handbook Extension Hunting Description Extension Hunting routes calls to a prede fi ned group of hunt group member extensions. A call rings in sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for example, for a group of co-work ers that share responsib[...]

Extension Hunting DSX Feature Handbook Features ◆ 67 Features Operation Sending a Call to a T erminal or Cir cular Hunting Group In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o send a call to a T erminal or Circular Hunting Gr oup: 1. Do one of the follo wing. a. T ransfer an outside call to a hunt group member . b. Set up[...]

Extension Locking 68 ◆ Features DSX Feature Handbook Extension Locking Description Extension Locking allo ws a keyset e xtension user to secure their phone when they lea ve the of fi ce. The user may want to do this if their phone has T oll Restriction and Class of Service options enabled that could be easily abused. While lock ed, the restricti[...]

Extension Locking DSX Feature Handbook Features ◆ 69 Features 4. When you see NEW PIN A CCEPTED : [Exit] [Exit] T o change your PIN number (if y ou already have one assigned): 1. Press INTERCOM and dial ##6 . 2. When you see ENTER PIN CODE: • Enter your current PIN number + HOLD . 3. When you see ENTER NEW PIN: • Enter your new PIN number + H[...]

Feature Keys 70 ◆ Features DSX Feature Handbook Feature Keys Description Each ke yset has Feature Ke ys. These Feature K eys simplify placing calls, answering calls and using certain features. Y ou can customize the function of any k eyset’ s Feature K eys from the system program and the User Programmable Features. The 22-Button Standar d and D[...]

Feature Keys DSX Feature Handbook Features ◆ 71 Features Extension Feature Ke y Assignments • Headset key • Night key • Split • Hotline • Page Zones • V oice Mail Con versation Record Extension Feature Ke y Assignments (Page 1 of 5) Ke y T ype Description Ke y Code and Data Operation Unde fi ned Use this option to designate a Feature[...]

Feature Keys 72 ◆ Features DSX Feature Handbook Hotline (page 90) Use this option to assign a Feature Ke y as a Hotline key . A ke yset user can use the #HL user-program- mable procedure to change the Hotline assign- ments on their console. 05 + nnn (extension number) • Press key to call Hotline partner . Busy Lamp Field (BLF) Off . . . . . . .[...]

Feature Keys DSX Feature Handbook Features ◆ 73 Features Group Pic kup No Ring (page 79) Use this option to assign a Feature K ey as a lamp only (no ring) Group Call Pickup key . 10 + nn (Pickup Group 1-16) • Press key to answer call ringing Pickup Group. Busy Lamp Field (BLF) Off . . . . . . . . . . . . . . No call is ringing the pickup group.[...]

Feature Keys 74 ◆ Features DSX Feature Handbook Night (page 112) Use this option to assign a Feature K ey as a Night ke y . There are tw o options: System Night key and UCD Night ke y . The System Night ke y puts all Ke y Ring lines and lines terminated to Ring Group master numbers into the night mode. The UCD Night key puts all lines terminated [...]

Feature Keys DSX Feature Handbook Features ◆ 75 Features Operation See Extension F eature K ey Assignments (page 71). User Programmab le Feature Account Code (page 10) Use this option to assign a Feature Ke y as an Account Code key . 26 1. Place or answer out- side call. 2. Press key . 3. Enter Account Code. 4. Press key to return to the call. Bu[...]

Flash 76 ◆ Features DSX Feature Handbook Flash Description Flash allo ws an extension user to access certain CO and PBX features by interrupting line loop current. Flash lets an extension user tak e full advantage of whate ver features the connected telco or PBX offers. Y ou must set the Flash parameters for compatibility with the connected telco[...]

Flexible Numbering Plan DSX Feature Handbook Features ◆ 77 Features Flexible Numbering Plan Description The system’ s Flexible Numbering Plan allo ws you to change the digits users dial to reach the attendant, other co-worker’ s, outside lines, UCD Groups, and Ring Groups. The following chart sho ws the areas of the system number plan you can[...]

Forced Line Disconnect 78 ◆ Features DSX Feature Handbook Forced Line Disconnect Description Forced Line Disconnect allo ws an extension user to disconnect (release) another extension’ s activ e outside call. Forced Line Disconnect lets a user access a b usy line in an emergenc y , when no other lines are av ail- able. Maintenance technicians c[...]

Group Call Pickup DSX Feature Handbook Features ◆ 79 Features Group Call Pickup Description Group Call Pickup allo ws an extension user to answer a call ringing an extension in their assigned Pickup Group. This permits co-w orkers in the same Pickup Group to easily answer each other’ s ringing calls. The user can intercept the ringing call by d[...]

Group Listen 80 ◆ Features DSX Feature Handbook Group Listen Description Group Listen permits a keyset user to talk on the handset and ha ve their caller’ s voice broadcast ov er the telephone speaker . This lets the k eyset user’ s co-workers listen to the con versation. Group Listen turns of f the keyset’ s Handsfree microphone so the cal[...]

Group Ring DSX Feature Handbook Features ◆ 81 Features Group Ring Description Group Ring allows you to arrange e xtensions into Ring Groups for answering calls. When a call comes into the Ring Group master number , all extensions in the group ring simultaneously . Any user in the Ring Group can answer the call just by lifting the handset. The rin[...]

Group Ring 82 ◆ Features DSX Feature Handbook Answering Ring Gr oup Calls Answer a Call to a Ring Gr oup In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o answer a call ringing y our Ring Group: 1. Do one of the follo wing: a. If the call doesn’t appear on a line or loop k ey: Lift handset. b. If the call appears on a line[...]

Handsfree and Handsfree Answerback DSX Feature Handbook Features ◆ 83 Features Handsfree and Handsfree Answerback Description Handsfree Handsfree allo ws a keyset user to process calls using the speak er and microphone in the telephone (instead of the handset). Handsfree is a con venience for workers who don’ t hav e a free hand to pick up the [...]

Handsfree and Handsfree Answerback 84 ◆ Features DSX Feature Handbook User Programmab le Feature 2. Do one of the follo wing. a. T o turn incoming voice announcements on: [On + EXIT] [On + EXIT] b. T o turn incoming voice announcements of f: [Off + EXIT] [Off + EXIT] Setting Up Incoming V oice Announcements Feature Mnemonic Operation Access Level[...]

Headset Compatibility DSX Feature Handbook Features ◆ 85 Features Headset Compatibility Description A keyset user can utilize a customer -provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’ s hands for other work. Ho wev er , the headset provides priv acy not av ailable from Handsfree. Headset Co[...]

Headset Compatibility 86 ◆ Features DSX Feature Handbook grammable Feature. The key lights while the extension is in the Headset mode, and is off while the Headset mode is disabled. If an extension user is on a call, pressing the Headset key automatically switches the activ e call to the headset. Pressing the Headset key again switches the call b[...]

Hold DSX Feature Handbook Features ◆ 87 Features Hold Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not con versation in the extension user’ s work area. While the call waits on Hold, the e xtension user may process calls or use a system feature. Outside calls[...]

Hold 88 ◆ Features DSX Feature Handbook Hold Recall Display The Hold recall display identi fi es: ❥ The type of call recalling the extension. ❥ The extension which initially placed the call on Hold. The Hold recall displays occurs as the call is ringing the extension that initially placed it on Hold, and after the call di verts to K ey Ring.[...]

Hold DSX Feature Handbook Features ◆ 89 Features b. If the extension that placed the call on Hold has a programmed name: Hold Recall 300: Attendant T o pick up an outside call on Exc lusive Hold: 1. Press the fl ashing line ke y . • The line key lights solid (green). Using Intercom Hold In these instructions: [Super Display Soft Ke y] [Keyset [...]

Hotline 90 ◆ Features DSX Feature Handbook Hotline Description Hotline gi ves a ke yset user with a programmed Hotline ke y one-button calling and T ransfer to another exten- sion (the Hotline partner). Hotline helps co-workers that w ork closely together . The Hotline partners can call or T ransfer calls to each other just by pressing a single k[...]

Hotline DSX Feature Handbook Features ◆ 91 Features Operation User Programmab le Feature Using Hotline In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o place a call to your Hotline partner: 1. Press your Hotline ke y . T o transfer a call to your Hotline partner: 1. While on a call, press your Hotline ke y . 2. Do one of th[...]

Interactive Soft Keys 92 ◆ Features DSX Feature Handbook Interactive Soft Keys Description Interactiv e Soft K eys provide intuiti ve feature access. It is no longer necessary to remember feature codes to access the telephone’ s advanced features because the function of the soft keys change as the user process calls. For e xample, while on an o[...]

Intercom DSX Feature Handbook Features ◆ 93 Features Intercom Description Intercom gi ves extension users access to other e xtensions. This pro vides the system with complete internal calling capability . Handsfree Answerbac k and For ced Intercom Ringing Handsfree Answerback permits an extension user to respond to a v oice-announced Intercom cal[...]

Key Ring 94 ◆ Features DSX Feature Handbook Key Ring Description A Ke y Ring line rings an extension according to the settings in system programming. Multiple extensions can be enabled to ring immediately or after a programmed delay for each incoming line call. In addition, under certain conditions other types of outside calls div ert to Key Ring[...]

Language Selection DSX Feature Handbook Features ◆ 95 Features Language Selection Description Language Selection provides telephone displays for soft k eys and system programming in English and Span- ish. Y ou can select the language for each extension in system programming, or the e xtension user can choose their language via the soft ke ys. Lan[...]

Last Number Redial 96 ◆ Features DSX Feature Handbook Last Number Redial Description Last Number Redial allo ws an extension user to quickly redial the last outside number dialed. For e xample, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial sav es in system memory the last 20 digits a[...]

Last Number Redial DSX Feature Handbook Features ◆ 97 Features Using Enhanced Last Number Redial In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o redial your last call at a 3-line displa y telephone: • If you select a line ke y before going to step 1, the system outdials your most recent call when you press REDIAL . 1. Pr[...]

Line Group Routing 98 ◆ Features DSX Feature Handbook Line Group Routing Description W ith Line Group Routing enabled, an extension user can just press INTERCOM and dial 9 to place an out- side call. Line Group Routing automatically selects the fi rst av ailable line in the extension’ s programmed “dial 9” Line Group. This simpli fi es pl[...]

Line Groups DSX Feature Handbook Features ◆ 99 Features Line Groups Description Extension users can optionally dial Line Group access codes 90-98 to select an av ailable line in the group for outgoing calls. This is helpful in applications that ha ve dif ferent services arranged into Line Groups. For example, dialing 90 could access a group of DD[...]

Line Keys 100 ◆ Features DSX Feature Handbook Line Keys Description A line ke y provides an extension user with one-b utton access to outside lines. The extension user just presses a line key to place or answer a call on the line. There is no need to dial codes to access or intercept outside calls. In addition, a line ke y provides a Busy Lamp Fi[...]

Line Keys DSX Feature Handbook Features ◆ 101 Features Operation User Programmab le Feature Using y our Line Ke ys In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o place a call using a line key: 1. Lift the handset. 2. Press the line ke y . 3. Dial the outside number . T o answer an incoming call using a line ke y . 1. List[...]

Line Queuing / Line Callback 102 ◆ Features DSX Feature Handbook Line Queuing / Line Callback Description Line Queuing Line Queueing permits an extension user to queue (w ait in line) on hook for a busy line or Line Group to become free. The system connects the queued e xtension as soon as the line is av ailable. The user does not hav e to manual[...]

Loop Keys DSX Feature Handbook Features ◆ 103 Features Loop Keys Description Loop ke ys are Feature Ke ys that simplify the way e xtension users place and answer outside calls. There are two types of loop ke ys: Switched Loop ke ys and Fixed Loop ke ys. Switched Loop K eys For incoming calls, Switched Loop ke ys provide an appearance for any line[...]

Loop Keys 104 ◆ Features DSX Feature Handbook Operation Using Loop Ke ys In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o answer a call on a loop key: 1. Listen for ringing and look for the fl ashing (red) loop ke y . 2. Lift the handset. 3. Press the loop ke y . • The loop ke y will light green after you answer . • If[...]

Meet-Me Conference DSX Feature Handbook Features ◆ 105 Features Meet-Me Conference Description W ith Meet-Me Conference, an extension user can set up a telephone meeting with their co-workers. Each party joins the Conference by dialing a Meet Me Conference code. Meet Me Conference lets extension users hav e a telephone meeting — without leaving[...]

Message W aiting 106 ◆ Features DSX Feature Handbook Message Waiting Description An extension user can lea ve a Message W aiting indication at a busy or unanswered e xtension requesting a return call. The indication is a fl ashing V -MAIL key and Ring/Message lamp at the called e xtension. Answer- ing the Message W aiting automatically calls the[...]

Microphone Mute DSX Feature Handbook Features ◆ 107 Features Microphone Mute Description Microphone Mute lets a keyset user turn of f their phone’ s handset or Handsfree microphone at any time. While the extension is on-hook, Microphone Mute mutes the Handsfree microphone. While off-hook, Microphone Mute mutes the handset microphone. Once activ[...]

Monitor / Silent Monitor 108 ◆ Features DSX Feature Handbook Monitor / Silent Monitor Description Monitor lets an extension user listen to the con versation at a b usy extension. T o implement Monitor, an extension user just calls a b usy extension and dials the Monitor code. The busy e xtension and their caller hav e no indication of the intrusi[...]

Music on Hold DSX Feature Handbook Features ◆ 109 Features Music on Hold Description Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music lets the caller know that their call is w aiting, not forgotten. W ithout Music on Hold, the system provides silence to these types of calls. Music on Hold is av aila[...]

Names for Extensions and Lines 110 ◆ Features DSX Feature Handbook Names for Extensions and Lines Description Extensions and lines can hav e names instead of just circuit numbers. These names sho w on a keyset’ s dis- play when the user places or answers calls. Extension and line names make it easier to identify callers. The user does not hav e[...]

Names for Extensions and Lines DSX Feature Handbook Features ◆ 111 Features Name Programming Chart 4. Do one of the follo wing. a. Press HOLD to back up to step 2 and program another name. b. Press HOLD + SPEAKER to exit. Name Programming Chart Press a key the indicated number of times f or desired character Key 1 Time 2 Times 3 Times 4 Times 5 T[...]

Night Service / Night Ring 112 ◆ Features DSX Feature Handbook Night Service / Night Ring Description Night Service redirects outside calls to their night mode destination. T ypically , the attendant or supervisor activ ates Night Service after normal working hours, when most employees are una vailable to answer calls. Lines can ring extensions d[...]

Night Service / Night Ring DSX Feature Handbook Features ◆ 113 Features Operation Using Night Service / Night Ring In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o activate or deactiv ate Night Service (i.e., to contr ol the night mode of Key Ring and Ring Gr oup lines): 1. Do not lift the handset. 2. Press your System nigh[...]

Off-Hook Signaling 114 ◆ Features DSX Feature Handbook Off-Hook Signaling Description When a user is busy on a call, Of f-Hook Signaling indicates that another caller is trying to get through. Off-Hook Signaling helps important callers get through, without w aiting in line for the called extension to become free. After the user hears the off-hook[...]

Off-Hook Signaling DSX Feature Handbook Features ◆ 115 Features Operation User Programmab le Feature Setting Up Off-Hook Signaling Feature Mnemonic Operation Access Level Off-Hook Signaling #OHR (#647) #OHR + Select mode (see belo w) + Select option (see belo w) + SPEAKER to exit. Of f-Hook Signaling Modes • 1 = Outside line • 2 = Hotline par[...]

Paging 116 ◆ Features DSX Feature Handbook Paging Description Paging lets e xtension users broadcast announcements to other keyset users and to e xternal Paging speak ers. Paging allo ws a user to locate a co-worker or make an announcement without calling each extension indi vid- ually . There are tw o types of Paging: Internal P aging and Extern[...]

Paging DSX Feature Handbook Features ◆ 117 Features Note that External Paging can broadcast either e xtension ringing or line ringing, not both. In addition, Exter- nal Paging requires additional customer -provided equipment. Refer to the Hardw are Manual that came with your system for more. Intercom Ring Over External P age An extension’ s rin[...]

Paging 118 ◆ Features DSX Feature Handbook Operation User Programmab le Feature Making a P age Announcement In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o make an internal Pa ging announcement: 1. Lift the handset. 2. Do one of the follo wing. a. Press INTERCOM , dial *1 , then dial the page zone number ( for All Call). b[...]

Park DSX Feature Handbook Features ◆ 119 Features Park Description Park places an outside call in a w aiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System P ark when you want to have the call w ait in one of 10 system orbits (60-69). Personal Park allo ws you to [...]

Park 120 ◆ Features DSX Feature Handbook P ersonal P ark Orbit Recall Display The Personal Park Orbit recall display sho ws: ❥ On all extensions that ar e ringing with the r ecall: - The type of recall (i.e., Personal P ark). ❥ On the extension at whic h the call is parked (while it is ringing): - The e xtension which initially parked the cal[...]

Park DSX Feature Handbook Features ◆ 121 Features Operation P ark In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o Park or retrie ve a call in System P ark Orbit: 1. Do one of the follo wing. a. (P ark only) [Park] [Park] Select P ark. • Y ou cannot use this procedure to retrieve a park ed call. [Sys] [Orbit x] 22-Button [...]

PBX / Centrex Compatibility 122 ◆ Features DSX Feature Handbook PBX / Centrex Compatibility Description PBX/Centrex Access Codes PBX Access Codes are the digits PBX extension users must dial to obtain outside lines. When the DSX is installed behind a PBX, users must dial these codes befor e the digits for their outside call. For example, if the P[...]

Prime Line Preference DSX Feature Handbook Features ◆ 123 Features Prime Line Preference Description Prime Line Preference allo ws an extension user to place or answer a call by just lifting the handset. The user does not hav e to press a line ke y , loop key , or the INTERCOM key fi rst. This simpli fi es handling calls. In programming, you de[...]

Privacy 124 ◆ Features DSX Feature Handbook Privacy Description An extension with Pri vacy blocks incoming Bar ge In attempts and Call W aiting (Camp-On) signals. Priv acy helps extension users that don’ t want their con versations interrupted. Note that if an extension with Pri vacy enabled is on a call with an e xtension with Pri vac y disabl[...]

Privacy Release Groups DSX Feature Handbook Features ◆ 125 Features Privacy Release Groups Description Y ou can program extensions into Priv acy Release Groups to simplify sharing outside calls. Co-workers in the same Pri vac y Release Group can easily join another group member’ s outside call just by pressing the busy line -k ey . The co-worke[...]

Private Line 126 ◆ Features DSX Feature Handbook Private Line Description A Priv ate Line is a line reserved for a ke yset for placing and answering calls. A user with a Priv ate Line kno ws when important calls are for them. Additionally , the user has their own line for placing calls that is not av ailable to others in the system. There are thr[...]

Programmable Idle Menu Soft Keys (Super Display) DSX Feature Handbook Features ◆ 127 Features Programmable Idle Menu Soft Keys (Super Display) Description The Super Display T elephone idle menu soft keys are customizable in system programming and by the extension user . This allo ws the idle mode display to be tailored to meet the needs of each S[...]

Programmable Idle Menu Soft Keys (Super Display) 128 ◆ Features DSX Feature Handbook 10 SP Dial 2 Press to access Personal Speed Dial bins 711-720. The display sho ws the Speed Dial number (or name - if programmed). 11-30 PERS SPDL BIN 1- 20 Press to access the associated Personal Speed Dial bin (701-720). The display sho ws the Speed Dial number[...]

Programmable Idle Menu Soft Keys (Super Display) DSX Feature Handbook Features ◆ 129 Features Operation User Programmab le Feature Customizing y our Idle Menu Soft ke ys (Super Displa y Only) In these instructions: [Super Display Soft Ke y] T o customize your idle menu soft ke ys: 1. Do not press any k eys and do not lift the handset. 2. Dial #SM[...]

Pulse to T one Conversion 130 ◆ Features DSX Feature Handbook Pulse to T one Conversion Description An extension can use Pulse to T one Conv ersion while placing an outside call to change the dialing mode from dial pulse to DTMF . For a system in a dial pulse area, this permits users to access DTMF services (such as telephone banking) from their [...]

Removing Lines and Extensions from Service DSX Feature Handbook Features ◆ 131 Features Removing Lines and Extensions from Service Description Supervisors and attendants can remov e problem lines and extensions from service. This helps ensure maxi- mum system performance. For e xample, the attendant can busy-out a noisy line or problem e xtension[...]

Reverse V oice Over 132 ◆ Features DSX Feature Handbook Reverse Voice Over Description While on a handset call, Rev erse V oice Over lets a b usy keyset user mak e a priv ate Intercom call to an idle co-worker . The busy user just presses and holds do wn a programmed Reverse V oice Over k ey to make a pri- vate call to the assigned co-w orker . T[...]

Reverse V oice Over DSX Feature Handbook Features ◆ 133 Features Operation Using Rever se V oice Over In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o place a call using Reverse V oice Over: 1. While on a handset call, press and hold your Re verse V oice Over ke y . • Y ou hear two beeps, then you can talk to your co-work[...]

Ringdown Extension 134 ◆ Features DSX Feature Handbook Ringdown Extension Description A Ringdown Extension automatically calls a co-w orker , voice mail, a Ring Group, a UCD Group, or a Speed Dial number when the user lifts the handset. The call automatically goes through — there is no need for the user to dial digits or press additional keys. [...]

Ringing Line Preference DSX Feature Handbook Features ◆ 135 Features Ringing Line Preference Description Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset. F or a user that primarily answers calls, Ringing Line Preference ensures that ringing calls hav e priority . The tables belo w show the interaction [...]

Ringing Line Preference 136 ◆ Features DSX Feature Handbook When multiple calls ring an extension simultaneously , the system services the ringing calls in the follo w- ing order: 1. INTERCOM Key 2. Line K ey (from lo west to highest) 3. Loop K ey (from lo west to highest) In addition, if two e xtensions with Ringing Line Preference answer the sa[...]

Ringing Line Preference DSX Feature Handbook Features ◆ 137 Features Operation User Programmab le Feature Using Ringing Line Preference In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o use Ringing Line Preference: 1. Lift the handset or press SPEAKER . • Y ou automatically answer the call. T o bypass Ringing Line Preferen[...]

Save Number Dialed 138 ◆ Features DSX Feature Handbook Save Number Dialed Description Sav e Number Dialed permits an extension user to sa ve their last outside number and easily redial it later on. For e xample, an extension user can recall a b usy or unanswered number without manually dialing the digits. The system retains the sav ed number unti[...]

Selectable Display Messaging DSX Feature Handbook Features ◆ 139 Features Selectable Display Messaging Description An extension user can select a pre programmed Selectable Display Message for their e xtension. Ke yset call- ers see the selected message when they call the user’ s extension. Selectable Display Messaging pro vides per- sonalized t[...]

Selectable Display Messaging 140 ◆ Features DSX Feature Handbook Operation Setting Up Selectable Displa y Messaging In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o select a Selectable Display Messa ge: 1. Select the Call Forwarding options. [Menu + Call Forward] [Menu + Cfwd] Alternately do one of the follo wing: • Press[...]

Selectable Display Messaging DSX Feature Handbook Features ◆ 141 Features Name Programming Chart Name Programming Chart Press a key the indicated number of times f or desired character Key 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times 1 &- / ‘ 1 2 ABC a b c 2 3 DE F d e f 3 4 GH I g h i 4 5 JK L j k l 5 6 MN O m n o[...]

Single Line T elephones 142 ◆ Features DSX Feature Handbook Single Line T elephones Description The system is compatible with 500 type (dial pulse) and 2500 type (DTMF) analog telephone de vices. This includes on-premises single line telephones (SL Ts), fax machines, and modems. In DSX-40, SL Ts connect to analog ports in the main equipment cabin[...]

Single Line T elephones DSX Feature Handbook Features ◆ 143 Features Call Waiting / Camp-On 1. Call busy e xtension. 2. Dial 2 but do not hang up. • If you hang up, the system con verts your Camp-On to a Callback. 3. Speak to your co-worker when the y answer their Camp-On ring. Callback 1. Call busy e xtension. 2. Dial 2 and hang up. • Stay o[...]

Single Line T elephones 144 ◆ Features DSX Feature Handbook Direct Line Access 1. Dial 1 plus the line number (e.g., 101 for line 1). 2. Dial outside number . Directed Call Pic kup 1. Lift the handset. 2. Dial ** . 3. Dial number of extension whose call you want to intercept. • T o intercept a call ringing an attendant, dial the attendant’ s [...]

Single Line T elephones DSX Feature Handbook Features ◆ 145 Features Group Call Pic kup 1. Lift the handset. 2. Dial *# . Hold T o retrieve a line on System Hold at a co-w orker’ s extension: 1. Lift the handset. 2. Dial *4 . 3. Dial the number of the line that is on Hold (e.g., 01 for line 1). T o place a call on Exclusive Hold: 1. Hook fl as[...]

Single Line T elephones 146 ◆ Features DSX Feature Handbook Meet-Me Conference T o set up a Meet-Me Conference: 1. Page the parties and announce the Meet-Me Conference code ( #11 or #12 ). • See P aging (page 116) for more on how to page your co-w orkers. 2. Hang up, then lift the handset. 3. Dial the announced Meet-Me Conference code (#11 or #[...]

Single Line T elephones DSX Feature Handbook Features ◆ 147 Features P ark T o Park a call: 1. Place or answer call. 2. Hook fl ash and dial * . 3. Dial the orbit number . • System Park Orbits are 60-69. • Personal Park Orbits are *300-*427. T o retrieve a parked call: 1. Lift the handset. 2. Dial * . 3. Dial the orbit number . • System Pa[...]

Single Line T elephones 148 ◆ Features DSX Feature Handbook Split A single line telephone can Split (alternate) between their current call and waiting calls. The waiting calls can include a cal l you previously placed on Exclusi ve Hold or camped-on calls. T o Split (Alternate) between your current call and a waiting call: 1. Hook fl ash and dia[...]

Speed Dial DSX Feature Handbook Features ◆ 149 Features Speed Dial Description Speed Dial gi ves an extension user quick access to frequently called numbers. There are two types of Speed Dial: System and Personal. Speed Dial numbers can be up to 32 digits long, using 0-9, # and *. Every Speed Dial can hav e a programmed name up to 18 characters l[...]

Speed Dial 150 ◆ Features DSX Feature Handbook Note that this unique Centrex integration also pertains to voice mail ports accessing stored Speed Dial numbers. Chaining Bins for Dialing Long Number s A Speed Dial number can be up to 32 digits long. The system allo ws this by automatically using the next adjacent bin for entries longer than 16 dig[...]

Speed Dial DSX Feature Handbook Features ◆ 151 Features b. Press SPEAKER to exit. T o dial a stored Per sonal Speed Dial number: 1. Do one of the follo wing. a. Press INTERCOM, dial # , then dial the Personal Speed Dial bin number (701-720). b. 24-Button or 34-Button T elephone Only Press bin key for bins 701-710. c. Press a Feature K ey set up a[...]

Speed Dial 152 ◆ Features DSX Feature Handbook User Programmab le Features a. Repeat from step 3 to program another bin. b. Press SPEAKER to exit. T o dial a stored System Speed Dial number: 1. Do one of the follo wing. a. Press INTERCOM, dial # , then dial the System Speed Dial bin number (normally 201-299). c. Press a Feature K ey set up as a S[...]

Speed Dial DSX Feature Handbook Features ◆ 153 Features Name Programming Chart Name Programming Chart Press a key the indicated number of times f or desired character Key 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times 1 &- / ‘ 1 2 ABC a b c 2 3 DE F d e f 3 4 GH I g h i 4 5 JK L j k l 5 6 MN O m n o 6 7 PQ R S p q r [...]

Split (Alternate) 154 ◆ Features DSX Feature Handbook Split (Alternate) Description W ith Split, an extension user can split (alternate) between a current call and a new call. Split lets the e xten- sion user easily alternate between the calls without joining (Conferencing) the parties together . Operation Switch between active calls without Conf[...]

Station Key T elephones DSX Feature Handbook Features ◆ 155 Features Station Key Telephones Description The system offers 22-Button, 34-Button, 34-Button Advanced, and Super Display ke yset telephones. All telephone models are av ailable in two colors: black and white. System keysets pr ovide a host of sophisticated e xtension features. 22-Button[...]

Station Key T elephones 156 ◆ Features DSX Feature Handbook Ring/Message Lamp Each ke yset has a Ring/Message Lamp. Located on the upper right of the keyset f aceplate, the Ring/Message Lamp indicates for the following features: Operation Refer to the indi vidual features. 34-Button Bac klit Super Display T elephone with Half -Duplex Speakerphone[...]

T andem Calls / Unsupervised Conference DSX Feature Handbook Features ◆ 157 Features Tandem Calls / Unsupervised Conference Description T andem Calls allows an extension user to join tw o outside callers in a line-to-line conference. The e xtension user can then drop out of the call, leaving the lines in an Unsupervised Conference. The extension [...]

T andem Calls / Unsupervised Conference 158 ◆ Features DSX Feature Handbook Disconnecting a T andem Call In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o disconnect a tandem call (using Forced Line Disconnect): 1. Do one of the follo wing. a. Press the line ke y for the busy line. b. Press INTERCOM and dial the line’ s Di[...]

T andem Calls / Unsupervised Conference DSX Feature Handbook Features ◆ 159 Features Using Line-to-Line T ransfer to set up a T andem Call In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o set up a T andem Call via line-to-line T ransfer: 1. Place or answer an outside call. 2. Press TRANSFER . 3. Place or answer another outs[...]

T ime and Date 160 ◆ Features DSX Feature Handbook Time and Date Description The system T ime and Date appears on display telephones and Station Message Detail Recording reports. The system administrator can change the time and date from the system programming mode. In addition, extension users can change the time and date from the User Programma[...]

T ransfer DSX Feature Handbook Features ◆ 161 Features Transfer Description T ransfer permits an extension user to send (i.e., e xtend) an active call to an y other extension in the system, a Ring Group, UCD Group or v oice mail. W ith T ransfer , any e xtension user can quickly send a call to the desired co-worker . A call a user transfers autom[...]

T ransfer 162 ◆ Features DSX Feature Handbook Operation Using T ransfer In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o T ransfer y our call: 1. Do not hang up. 2 Press TRANSFER . 3. Do one of the follo wing. a. Dial your co-worker’ s extension. • T o T ransfer your call directly to your co-worker’ s mailbox, do this[...]

T ransfer DSX Feature Handbook Features ◆ 163 Features T o T ransfer a call to y our co-w orker’ s speakerphone (i.e., use Handsfree T ransfer): 1. Do one of the following. a. While on an outside call: • Press TRANSFER . • Dial you co-worker’ s extension number . b. Press Hotline key for your co-w orker . 2. Listen for two beeps. • If y[...]

User Programmable Features 164 ◆ Features DSX Feature Handbook User Programmable Features Description User Programmable Features allo w an extension user to dial mnemonics to customize the w ay certain features work on their telephone. W ith User Programmable Features, there is no need to rely on a System Administra- tor or Communications Manager[...]

User Programmable Features DSX Feature Handbook Features ◆ 165 Features Hotline #HL #45 #HL + Press fl ashing Hotline key + Enter e xten- sion for ne w Hotline partner + HOLD + Pro- gram another Hotline ke y or SPEAKER to exit. 3-5 Off Hook Signaling #OHS #647 #OHS + Select mode ( 1 = Outside line , 2 = Hotline partner , 3 = Intercom ) + Select [...]

User Programmable Features 166 ◆ Features DSX Feature Handbook Operation See the Operation heading in the abo ve table. Ringing Line Preference #RLP #757 #RLP + Y to enable or N to disable + SPEAKER to exit. 2-5 Speed Dial, Personal #SP #77 #SP + Press bin key (for bins 701-710) or dial the bin key (701-720) + HOLD + Dial outside line (e.g., 1), [...]

V oice Mail DSX Feature Handbook Features ◆ 167 Features Voice Mail Description The system is fully compatible with IntraMail, UltraMail, and NVM-Series V oice Mail with Automated Attendant Systems. These systems pro vide telephone users with comprehensi ve v oice mail and Automated Attendant features. Automated Attendant automatically answers th[...]

V oice Mail 168 ◆ Features DSX Feature Handbook P ersonal Ans wering Machine Em ulation A keyset user can ha ve their idle extension emulate a personal answering machine. This lets voice mail screen their calls, just like their answering machine at home. If acti v ated, the extension’ s incoming calls route to the user’ s Subscriber Mailbox. [...]

V oice Mail DSX Feature Handbook Features ◆ 169 Features Operation The V oice Mail Basics In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o call your mailbo x: 1. (Optional) Check the status of your mailbox. • On your display , V -Mail xx [VMxx] is the number of new messages in your mailbox. • In addition, your Ring/Mess[...]

V oice Mail 170 ◆ Features DSX Feature Handbook T ransferring Calls to a Mailbo x In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o T ransfer y our active call to a mailbo x: Method A (Ring fi rst, then T ransfer) 1. Press TRANSFER . 2. Dial the number of the mailbox to receiv e the T ransfer . • Y ou can optionally press[...]

V oice Mail DSX Feature Handbook Features ◆ 171 Features Using Con versation Record In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o record y our active call in a mailbo x: 1. Do one of the follo wing. a. Press a Record Feature Ke y on your extension or DSS Console. • The record key can be assigned to yours or a co-w orke[...]

V oice Mail 172 ◆ Features DSX Feature Handbook Refer to Call Scr eening (page 453). Y ou may fi nd that Call Screening better meets your requirements. Using Answering Mac hine Emulation In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o activate or cancel P ersonal Answering Mac hine Emulation: • Refer to Call Scr eening [...]

V oice Mail DSX Feature Handbook Features ◆ 173 Features User Programmab le Features Setting up a Con versation Record K ey Feature Mnemonic Operation Access Level V oice Mail #KP (#57) #KP + Press key you want to program + HOLD + Dial 17 + Enter mailbox number or 0 for your o wn mailbox + HOLD + SPEAKER twice to exit. 3-5 Setting up a Message Ce[...]

V oice Over 174 ◆ Features DSX Feature Handbook Voice Over Description V oice Over lets a user get through to a ke yset extension user b usy on a handset call. W ith V oice Over , the busy k eyset e xtension user hears an alert tone followed by the v oice of the interrupting party . The keyset extension user can respond to the interrupting party [...]

V olume, Brightness, and Contrast Controls DSX Feature Handbook Features ◆ 175 Features Volume, Brightness, and Contrast Controls Description A keyset user can press V olume Up and V olume Down to interacti vely adjust the volume of the follo wing features while they are acti ve: ❥ Intercom handset calls ❥ Intercom Handsfree calls ❥ Outside[...]

V olume, Brightness, and Contrast Controls 176 ◆ Features DSX Feature Handbook Operation Adjusting y our T elephone’ s V olume In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o interactively adjust the v olume while a feature is active: 1 While the feature is acti ve, press V olume Up and V olume Down . • Pressing V olum[...]

V olume, Brightness, and Contrast Controls DSX Feature Handbook Features ◆ 177 Features T o set up the display brightness, contrast control, and dial pad illummination presets: 1. [Menu + Display] [Menu + MORE (2 or 3 times) + Dsply] Select the display preset mode. 2. Do one of the follo wing. a. [Contrast] [Cont] • Select the display contrast [...]

W alking Class of Service 178 ◆ Features DSX Feature Handbook Walking Class of Service Description W alking Class of Service allows an extension user to temporarily implement their T oll Restriction and Class of Service settings at a co-worker’ s keyset. This is normally used to o verride dialing restrictions at a tele- phone. For e xample, an [...]

W alking Class of Service DSX Feature Handbook Features ◆ 179 Features Entering or Changing Y our PIN Number In these instructions: [Super Display Soft Ke y] [Keyset Soft K ey] T o enter your PIN number (if y ou don’t have one assigned): 1. Press INTERCOM and dial ##6 . 2. When you see ENTER NEW PIN: • Enter your new PIN number + HOLD . • W[...]

W alking Class of Service 180 ◆ Features DSX Feature Handbook[...]

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(1093099) June 9, 2006, Re v 2 Printed in U.S .A. NEC Uni fi ed Solutions, Inc. 4 F orest P arkwa y , Shelton, CT 06484 TEL: 203-926-5400 F AX: 203-929-0535 www .necuni fi edsolutions.com[...]