NEC 17600SUG05 manual

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Table of contents for the manual

  • Page 1

    V oice Mail and Automated Attendant User ’ s Guide 17600SUG05 April 2001 Printed in U.S.A. (2562) Fold this panel out for a handy NVM- Series Quick Reference Chart. NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com[...]

  • Page 2

    This manual has been developed by NEC America, Inc.. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC America, Inc., Corporate Networks Grou[...]

  • Page 3

    Introducing NVM- Series ..................................................1 About NVM- Series . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Guide and the Cross Reference Chart . . . . .1 About the Automated Attendant . . . . . . . . . . . . . . . . . .1 About V oice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 4

    Recording and Checking Messages ..............................37 Recording a Message . . . . . . . . . . . . . . . . . . . . . . . . .37 Recording a Future Delivery Message . . . . . . . . . . . . .41 Using the Recording Options . . . . . . . . . . . . . . . . . . .43 Recording Urgent Messages . . . . . . . . . . . . . . . . . . . .45 Recording a C[...]

  • Page 5

    About NVM- Series NVM- Series connects to your telephone system and provides an Automated Attendant plus V oice Mail. NVM- Series includes the fol- lowing products: NVM-2e, V ANGARD Mail and NVM-2000. About This Guide and the Cross Reference Chart This guide describes the NVM- Series features and how they integrate with the i-Series, DS1000/2000, P[...]

  • Page 6

    About Fax Mail The F AX Mail Option lets callers send a F AX message to your mail- box. NVM- Series stores the faxed document as if it were a message, hence the name F AX Message . What’ s nice about F AX Mail is that F AX Messages stay private until you are ready to get a printout of them. T o learn how callers can send you F AX Messages and how[...]

  • Page 7

    And while you are listening to a network message from another V oice Mail system, you can: ■ Record a reply . NVM- Series will deliver your reply to the message sender at the p rogrammed delivery time. ■ Make an immediate call to the message sender . No need to exit your mailbox and make the call. ■ Forward the message to another mailbox. T o[...]

  • Page 8

    Numbers to Remember Y our System Administrator can give you these numbers. NVM- Series outside telephone number ________________________ NVM- Series master extension number __________________________ NVM- Series V oice Mail Key (if any) __________________________ Remote Mailbox Log-On Code (by default, it is #) ________________ Y our mailbox number[...]

  • Page 9

    Calling the Automated Attendant 1 . Dial NVM- Series outside phone number . ● The Automated Attendant answers. 2. Follow the dialing instructions. ● If the phone system you call has External Extensions, your call may actu- ally go to another telephone number . This works only if all your calls are for- warded to your mailbox (see page 60). In a[...]

  • Page 10

    Calling the Automated Attendant (cont'd) (See Exiting a Mailbox on page 22.) (See page 37.) 1. Hang up. Calling Y our Subscriber Mailbox Calling your Subscriber mailbox gives you access to the NVM- Series Main Menu. The Main Menu lets you listen to your messages and use other V oice Mail ( VM ) features. When you call your mail- box, NVM- Seri[...]

  • Page 11

    Calling Y our Subscriber Mailbox (cont'd) If the Message key or lamp is flashing, this means you have messages (see also page 25). 1. ■ i-Series: Press only VM key; or , CALL key , dial ❋ 8. On SL T , lift handset, dial ❋ 8. ■ DS1000/2000: Press ICM, MW . On SL T , lift handset, dial ❋ 8. ■ ONYX/DS01: Press Message key . On SL T , [...]

  • Page 12

    Calling Y our Subscriber Mailbox (cont'd) 1. Dial NVM- Series phone number . 2. W ait for company greeting. 3. Press # during the greeting. ● Y ou hear: Please enter your mailbox number . If you do not hear this, you may have to pr ess something other than #. Ask your System Administrator for the LOGON code in the Dial Action T able. 4. Dial[...]

  • Page 13

    The NVM-Series Main Menu The NVM- Series Main Menu of features is shown below . T o gain access to this menu, you must call your mailbox (page 6). The menu below also shows you where to go in this guide for more information. ■ Listen to Messages ...........................................................................25 ■ Record and Send a Me[...]

  • Page 14

    Calling an Announcement Mailbox An Announcement Mailbox is a mailbox that simply plays recorded information. T ypical Announcement Messages include: monthly sales figures, a weekly business schedule, daily interest rates, insurance claim information, movie schedule, etc. Y ou can call an Announcement Mailbox from outside the company and listen to t[...]

  • Page 15

    Calling a Guest Mailbox A Guest Mailbox is a mailbox that your System Administrator can reserve for an outside party you know , perhaps a vendor you frequent- ly do business with. Y ou can record messages for the Guest Mailbox, and the Guest can retrieve them through the Automated Attendant or through an extension inside your company . Y our System[...]

  • Page 16

    Calling a Guest Mailbox (cont'd) If the Message key or lamp is flashing, this means there are messages in the mailbox. ● (See also page 25.) 1. ■ i-Series: Press only VM key; or , CALL key , dial ❋ 8. On SL T , lift handset, dial ❋ 8. ■ DS1000/2000: Press ICM, MW . On SL T , lift handset, dial ❋ 8. ■ ONYX/DS01: Press Message key [...]

  • Page 17

    Calling a Message Center Mailbox Y our System Administrator usually sets up a Message Center Mailbox for callers who dial the Automated Attendant from a rotary dial phone. A Message Center Mailbox is a "catch-all" type of mailbox that lets rotary dial callers leave a message without dialing any codes. At some point in the day , someone in[...]

  • Page 18

    Calling a Message Center Mailbox (cont'd) 1 . Get intercom dial tone, dial V oice Mail master extension. ● Y ou hear: Please enter your mailbox number . 2. Dial Message Center Mailbox number . ● If the mailbox has a security code, you hear: Please enter your security code. 3. Dial your security code (if required). 1 . Dial NVM- Series phon[...]

  • Page 19

    Calling a Future Delivery Mailbox A Future Delivery Mailbox stores Future Delivery Messages. NVM- Series sends a Future Delivery Message to other mailboxes on the programmed delivery date and time. (See also Recor ding a Future Delivery Message.) If necessary , you can call the Future Delivery Mailbox to listen to and erase a Future Delivery Messag[...]

  • Page 20

    Calling a Network Mailbox If necessary , a person can call (i.e., log onto) an Alias or Remote Network Mailbox and listen to the stored messages before NVM- Series sends them to the other V oice Mail System (s). NVM- Series lets the person use the listening options and all the other features explained in the User's Guide except: ■ Record and[...]

  • Page 21

    NVM- Series can handle your incoming callers in a variety of ways. About Call Announcing W ith Call Announcing, the Automated Attendant can let you know who is calling. For more information, see Using the Call Announcing Option on page 58. About Call Queuing W ith Call Queuing, NVM- Series lets your Automated Attendant callers queue ("wait in [...]

  • Page 22

    About Call W aiting W ith Call W aiting, NVM- Series lets Automated Attendant callers send a signal (beeps) to your extension while you are busy on a call. For more information, see Using the Call W aiting Option . About the Paging Message If you record a Paging Message, NVM- Series uses it to page you when a caller tries to reach you. NVM- Series [...]

  • Page 23

    About the Paging Message (cont'd) ■ The Paging Message itself is simply a message you record to page yourself. For example, John Smith should record a Paging Message something like this: ● John Smith. Y ou have a call parked at your extension. NVM- Series is initially set up to page the All Call Page Zone. T o have NVM- Series page a diffe[...]

  • Page 24

    About Caller ID Caller ID identifies the telephone number of an incoming caller . This enhances NVM- Series operation in a couple of ways (see below). Caller ID and the Make Call Option ■ If an outside caller tries your extension and gets your Mailbox Greeting, NVM- Series can ask the caller to identify (that is, enter) their telephone number rig[...]

  • Page 25

    About Auto Attendant Do Not Disturb Auto Attendant Do Not Disturb prevents Auto Attendant calls from ringing your phone. Callers immediately hear your Mailbox Greeting and can leave a message. For details, see Recor ding a Mailbox Gr eeting & Auto Attendant Do Not Disturb on page 48. About Y our Incoming Call Options 21 17600sug05.qxd 3/13/01 1[...]

  • Page 26

    Exiting the Automated Attendant Hang up. Exiting a Mailbox After you call a mailbox to listen to its messages and/or use other NVM- Series features, you exit the mailbox as described below . These instructions apply to Subscriber , Guest, Message Center , and Future Delivery Mailboxes. T o exit an Announcement Mailbox, see Calling an Announcement M[...]

  • Page 27

    Exiting a Mailbox (cont'd) Y ou cannot return to the Automated Attendant after you dial 9 to exit a Future Delivery Mailbox from an inside extension. 1. Press X (9). ● Listen for: T o go to the Automated Attendant, press the star key (if you do not hear it, you cannot call the Automated Attendant). Y ou will not hear it if you exit a Subscri[...]

  • Page 28

    Getting Recorded Help If you forget what codes to press or you press a code and NVM- Series says: ● That is an invalid entry: ■ W ait a few seconds without dialing anything. NVM- Series will repeat your choices or play the prompt: ● For a help message, press zero. At this point you can press zero to hear your options. ■ Press zero right awa[...]

  • Page 29

    How Y ou Know Y ou Have Messages NVM- Series lets you know you have messages as follows: ■ It flashes the Message key/lamp at your phone. The Message key/lamp flashes as long as there are new messages in your mailbox (that is, messages that you have not started to listen to). ■ Y ou may also hear the synthesized announcement over your phone’ [...]

  • Page 30

    How Y ou Know Y ou Have Messages (cont'd) From your i-Series keyset: 1. Do not lift handset. 2. Press CHECK . 3. Dial ❋ 0. There are 3 message displays: ■ VOICE MESSAGES ● (For messages in your mailbox) ■ V AU GENERAL MESSAGE ● (For a General Message [r ecorded]) ■ CHECK MESSAGE ● (For Messages W aiting) 4. T o see what type of m[...]

  • Page 31

    Listening to Y our Messages Y ou can listen to your messages after you call your mailbox. If you listen to a message all the way through, NVM- Series will erase or save it, depending on programming. T o override the automatic erase/save, press SA to save or E to erase the message. If you listen to only part of a message, NVM- Series leaves it in yo[...]

  • Page 32

    Listening to Y our Messages (cont'd) 1. Call your mailbox (see page 6). 2. Press L (5). The first or last message plays (depending on programming). ● When it's done, you hear: The message will be erased when you exit your mail- box. or The message has been saved. Then you hear a mini menu of options. T o turn it on/off, see Auto Help on[...]

  • Page 33

    Using the Listening Options (cont'd) Some of listening options are not available to Message Center , Guest and Future Delivery Mailboxes. For more information, see Calling a Message Center Mailbox , Calling a Guest Mailbox and Calling a Futur e Delivery Mailbox. NVM- Series sends your reply to the mail- box that sent the message (including mai[...]

  • Page 34

    Using the Listening Options (cont'd) ■ Y ou can forward the message to a maxi- mum of 10 mailboxes. Y ou can enter the following mailbox types: Subscriber , Guest, Message Center , Distribution, Alias Network, Remote Network. (The Remote Network Mailbox and the accompanying destination mailbox count as one mailbox toward the maxi- mum of 10.[...]

  • Page 35

    Using the Listening Options (cont'd) ■ If you press MF in the middle of a mes- sage, NVM- Series will erase it when you exit your mailbox unless auto save is enabled or you save it. ■ A message that you forward to a Network Mailbox can be returned to you. For a list of the reasons why , see page 41. ■ If you record a comment for a networ[...]

  • Page 36

    Using the Listening Options (cont'd) 1. Press MC (62). ● Y ou hear: Please Hold. ■ Then NVM- Series calls the extension that left the message. If the message is a network message, NVM- Series calls the remote Automated Attendant and dials the mailbox number that left the message. Since in most cases the mail- box number and extension numbe[...]

  • Page 37

    Using the Listening Options (cont’d) 1. Press # . ■ Y ou hear an options menu. 1. Press TI (84). ■ If you press TI in the middle of a mes- sage, NVM- Series plays the time/date/sender , then continues play- ing the message. ■ If the mailbox is storing responses from an Interactive Mailbox, pressing TI also plays the Reference number for the[...]

  • Page 38

    Using the Listening Options (cont'd) 1. Press RL (75). ■ All the comments for listening to mes- sages apply to listening in reverse order . ● See also Listening to Y our Messages on page 27. 1. Press L (5). ● See also Listening to Y our Messages on page 27. 1. Press ❋ . ● Y ou hear: Listening has been paused. T o continue listening, [...]

  • Page 39

    Using the Listening Options (cont'd) 1. Press G (4) before the message ends. ■ The go-ahead interval is normally 5 seconds. 1. Press VU (88) for volume up. 2. Press VD (83) for volume down. 3. Press VN (86) for normal volume. 1. Press 1 N (16). ■ NVM- Series will now play only your new messages when you press L to lis- ten. "New"[...]

  • Page 40

    Retrieving Fax Messages T o send a F AX Message to your mailbox, callers must call you from a F AX telephone. NVM-Series then plays recorded instructions on how to send the F AX. Depending on how NVM-Series is set up, they may be able to record a comment just before sending the F AX. T o see if you have a F AX message, you simply call your mailbox [...]

  • Page 41

    Recording a Message NVM- Series lets you record a message for a person: ■ After you call their extension through the Automated Attendant and can't get through. ■ After you call the person's direct line while it is forwarded to their mailbox. ■ After you call the Automated Attendant, without calling the person's extension (this [...]

  • Page 42

    Recording a Message (cont'd) 1. Press a key to begin recording, if instructed to do so. Otherwise, just start speaking after the tone. 2. When done, hang up or press # to return to the Automated Attendant. 1. Access the Distribution Mailbox. ● See the System Administrator . 2. Start recording after the tone. 3. When done, hang up. ● NVM-Se[...]

  • Page 43

    Recording a Message (cont’d) 1. Dial NVM- Series telephone number . 2. Press ❋ during company greeting. ● Y ou may have to pr ess 0-9 (it's pr o- grammable). 3. Dial the desired extension number (or dial the desired Alias Network Mailbox number). ● Y ou hear the mailbox gr eeting (if it is r ecorded) or the voice pr ompt: At the tone, [...]

  • Page 44

    Recording a Message (cont'd) 1. Call your mailbox (see page 6). 2. Press RS (77). ● T o hear the Recor ding Options while r ecording, pr ess zero. 3. Follow the voice prompts. ■ Y ou can send the message to a maxi- mum of 10 mailboxes. Simply follow the voice prompts to enter the desired mailbox numbers or names. ■ Y ou can enter the fol[...]

  • Page 45

    Recording a Message (cont'd) ■ Network messages can be returned to you because: ● The message was too long for the r emote V oice Mail system to accept. ● The destination (r emote) mailbox could not be found. ● The destination mailbox did not accept the message. ● The destination mailbox was full. ● The network call could not be co[...]

  • Page 46

    Recording a Future Delivery Message (cont'd) 1. Call your mailbox (see page 6). 2. Press FD (33). ● T o hear the Recor ding Options while r ecording, pr ess zero. 3. Follow the voice prompts. ■ Y ou can send the message to a maxi- mum of 10 mailboxes. Y ou can enter the following mailbox types: Subscriber , Guest, Message Center , Distribu[...]

  • Page 47

    Using the Recording Options Y ou can use the options below while recording. T o hear these options while recording, just press zero. NVM- Series pauses the recording and lists the options. Y ou can select an option any time during the listing. Note: NVM- Series does not play the recording options when you press zero while recording a reply to a mes[...]

  • Page 48

    Using the Recording Options (cont'd) 1. Press BB (22) if you started recording by pressing R or RS or if you are recording a comment to a message you are going to forward. Otherwise, press 5 L . ■ The recording plays, then pauses. Y ou can press ❋ to continue recording or you can select another option. ■ If you wish, you can edit the rec[...]

  • Page 49

    Recording Urgent Messages After you record a message, you can tag it as Urgent so that the mes- sage gets priority handling in the recipient’ s mailbox. ■ When the recipient logs on to their mailbox, NVM- Series immedi- ately says: ● Y ou have an Urgent Message. Y ou have __ (total) messages. ■ Then, when the recipient presses L to listen, [...]

  • Page 50

    Recording a Confidential Message After you record a message, you can tag it as “Confidential.” Recipients of Confidential Messages will not be able to use the MF command nor the Auto Forward feature to forward the message to another mailbox. Note: Auto Attendant callers can also leave Confidential Messages for extension users (if NVM- Series is[...]

  • Page 51

    Requesting a Return Receipt After you record a message, you can request that NVM- Series auto- matically place a Return Receipt in your mailbox as soon as the recipi- ent listens to your message. The return receipt lets you know the exact date and time that your message was listened to. If you do not get a return receipt, you know for sure that the[...]

  • Page 52

    Recording a Mailbox Greeting and Auto Attendant Do Not Disturb Y ou can record up to three different personal greetings for your mail- box to let callers know your whereabouts before they leave you a mes- sage. NVM- Series plays the greeting that you select as "active." A typical greeting is: ● Hello. I'm away from my desk right no[...]

  • Page 53

    Recording a Mailbox Greeting (cont'd) (3) If Auto Attendant Do Not Disturb is on, NVM- Series will not activate the following features: Call Parking/Paging, Call Queuing, Call W aiting, or Call Announcing. (4) If Auto Attendant Do Not Disturb is off, NVM- Serie s will play your greeting to callers who decide to leave you a mes- sage while usin[...]

  • Page 54

    Changing Y our Security Code If you assign a security code to your mailbox, you will have to enter the code every time you call your mailbox to listen to your messages or use other NVM- Series features. A security code can be up to 6 dig- its long. And you can change the security code at any time. If you for- get the security code, the System Admin[...]

  • Page 55

    About Message Notification (cont’d) ■ The type of number you wish NVM- Series to call: outside, exten- sion, a radio page (with or without an announcer), or a digital pager ■ Whether you must enter your mailbox security code after you accept a notification call at a telephone Once you enable Message Notification, NVM- Series will call you as [...]

  • Page 56

    About Message Notification and Urgent Messages NVM-Series lets you turn on Message Notification for only Urgent Messages, if desired. If you turn it on, NVM- Series will ask you to assign a calling priority to the numbers. That is, you can program the order in which NVM- Series will call the 3 notification numbers. If you do not assign a priority t[...]

  • Page 57

    Using Message Notification (cont'd) Note: Y ou can make the following special entries in the notification number . Enter these codes: For this special entry: ❋ F ■ Flash ❋ H ■ W ait 2 seconds to hear any type of sound (if none, NVM- Series terminates the call). ❋ W ■ W ait 2 seconds for dial tone (if none, NVM- Series terminates th[...]

  • Page 58

    Using Auto Help Auto Help is the automatic "mini" menu of options that plays right after you call your mailbox, after you listen to a message, or when you pause recording or exceed the recording limit. Y ou can turn Auto Help on or off depending on your preference. (Y ou can’ t turn Auto Help on and off in NVM-2e.) For example: ■ If A[...]

  • Page 59

    Using Auto Forward W ith Auto Forward, NVM- Series can automatically copy each of your messages to another person's mailbox – your "partner mailbox." This way , if you are on vacation, your partner can immediately respond to any messages you receive. Y ou will not have to ask someone to check your mailbox. By default, NVM- Series w[...]

  • Page 60

    Using Auto T ime-Stamp After playing a message, NVM- Series can automatically play the following: ■ T ime and date that the message was left. ■ Name or number of the message sender . If Auto T ime-Stamp is off, you must press TI during or after a mes- sage to get this information. 1. Call your mailbox. 2. Press OP (67). 3. Press AT (28). 4. Fol[...]

  • Page 61

    Using the Call W aiting Option Call W aiting lets the NVM- Series Automated Attendant callers send a signal (beeps) to your extension while you are busy on a call. This way , you know when another call is waiting for you. It works like this: ■ When you are busy on a call, the Automated Attendant says this to a caller: ● Extension XXX (or your n[...]

  • Page 62

    Using the Call Announcing Option W ith Call Announcing, the NVM- Series Automated Attendant can let you know who is calling before putting the person through to your Subscriber extension. Y ou can accept the call or send it back to the Automated Attendant if you are too busy to take the call. It works like this: ■ The Automated Attendant asks the[...]

  • Page 63

    Using the Call Announcing Option (cont’d) Notes: (1) T o have Call Announcing, the System Administrator must allow it for your Subscriber Mailbox in system programming. (2) If you turn on Auto Attendant Do Not Disturb (see also Recor ding a Mailbox Greeting ) or Paging Message, Call Announcing will not be available to callers. 1. Call your mailbo[...]

  • Page 64

    Forwarding Y our Calls T o Y our Mailbox T o have NVM- Series answer your incoming line, you simply forward calls to your mailbox (this applies to Subscriber and Guest Mailboxes). When you forward the calls, NVM- Series : ■ Answers the line. NVM- Series will also answer Automated Attendant transfers, if they ring your phone, and ringing Intercom [...]

  • Page 65

    Forwarding Y our Calls T o Y our Mailbox (cont'd) From your i-Series phone: 1. Press idle CALL key (or lift the handset at SL T ). 2. Press Call Forwarding key (or dial ❋ 2). 3. Dial Call Forwarding type: ■ 2 forwards on busy . ■ 6 forwards on no-answer (after "X" rings). (See also About the Paging Message on page 18.) ■ 4 fo[...]

  • Page 66

    Forwarding Y our Calls T o Y our Mailbox (cont'd) From your ONYX/DS01 phone: 1. Get Intercom dial tone, press # . 2. Dial NVM- Series master extension. 3. Dial 1, 2, or 3, then hang up. ■ 1 forwards unanswered calls (after "X" rings). If your Paging Message is recorded, NVM- Series gives the caller the paging option. (See About the[...]

  • Page 67

    Forwarding Y our Calls T o Y our Mailbox (cont'd) From your i-Series phone: 1. Press idle CALL key (or lift the handset at SL T ). 2. Press Call Forwarding key (or dial ❋ 2). 3. Dial 0. From your DS1000/2000 phone: 1. ■ Keyset: Press ICM ■ SL T : Lift handset 2. Dial ❋ 3 0. 3. ■ Keyset: SPK to hang up. ■ SL T : Hang up. From your O[...]

  • Page 68

    T ransferring a Call to a Mailbox Y ou can transfer an outside caller to a co-worker's mailbox (Subscriber , Guest, or Alias Network) so the caller can leave a mes- sage. This is handy when the caller needs to speak with a co-worker who is out of the office. Y ou can also transfer a caller to other types of mailboxes. More specifically , you c[...]

  • Page 69

    T ransferring a Call to a Mailbox (cont’d) From your DS1000/2000 keyset: DS1000/2000 SLT s cannot T ransfer calls to a co-worker ’ s mailbox. 1. Press ICM. 2. Dial desired mailbox number or press DSS key . 3. Press MW , SPK to hang up. From your ONYX/DS01 keyset: 1. Press T ransfer or Intercom key . 2. Press Message key . 3. Dial desired mailbo[...]

  • Page 70

    Recording a Conversation If you have a keyset with a RECORD key , you can record your tele- phone conversations for up to one hour . NVM -Series stores the con- versation in your mailbox as if it were a recorded message. Note: In some phone systems, a lit RECORD key means NVM- Series is busy and you won’t be able to record a conversation. From yo[...]

  • Page 71

    Personal Answering Machine The Personal Answering Machine feature answers your incoming calls and screens them, much like a home answering machine. The caller's message is broadcast over your speaker and recorded into your NVM- Series mailbox. Y ou have several options while the Personal Answering Machine feature is activated. (See the procedu[...]

  • Page 72

    Personal Answering Machine (cont’d) From your DS1000/2000 keyset: 1. Press ICM. 2. Dial ❋ 3 8. 3. Dial Answering Machine Emulation option: ■ 2 = Forward all calls. ■ 7 = Forward just outside calls. 4. Press SPK to hang up. From your ONYX/DS01 keyset: 1. Get intercom dial tone. 2. Dial #. 3. Press Message key . 4. Dial 4. 5. Hang up. 6. Y ou[...]

  • Page 73

    About NVM-2004 Use NVM- Series model NVM-2004 if you have a telephone system other than i-Series, DS1000/2000, ONYX/DS01 or Portrait 308/824. This section describes the differences between the NVM-2004 features and the feature descriptions in this guide. All other features apply as written. Calling a Mailbox (From an Extension) Y our phone system m[...]

  • Page 74

    Call Forwarding to a Mailbox Y ou must use the Call Forwarding procedure for your phone system. Enter the NVM- Series extension number for the forwarding destina- tion. Please note that Call Forwar ding to a Mailbox may not be avail- able in your phone system. T ransfer to a Mailbox 1. Hold call or press T ransfer key . 2. Dial NVM- Series extensio[...]

  • Page 75

    About Alliance This section provides supplemental information on using NVM- Series with Alliance telephone systems. All other features in this guide apply as written. Calling a Subscriber , Guest or Message Center Mailbox 1. Lift handset. 2. Dial #. ● If your mailbox has a security code, you hear: Please enter your security code. 3. Dial your sec[...]

  • Page 76

    Cross Reference Chart 72 NVM-Series Feature Cross Reference (Sheet 1 of 3) Feature NVM-2e V ANGARD NVM-2002 NVM-NT Applicable Phone Systems 28i/124i Y Y 6.01 Y 704i N N 4.00.01 Y ONYX VS/DS01 YYYY ONYX II/III/IV NYYY DS1000/2000 YYYY Portrait 308/824 Y Y 7.0 Y 1 in the following chart means the feature is not av ailable with Portrait 308/824. Autom[...]

  • Page 77

    Cross Reference Chart 73 Transferring a Call to a Mailbox YYYY Transferring a Call to the Auto Attendant YYYY Listen to Messages YYYY Backup to Beginning Y Y Y Y Programmable Backup Interval N Y 4.00 Y Backup a Few Seconds YYYY Erase Message YYYY Exit Listen Mode Y Y Y Y First Time Logon T utorial N Y 7.0 Y Get T ime, Date, Sender (NVM-2e doesn ’[...]

  • Page 78

    Cross Reference Chart 74 Auto Forward N Y 4.0 Y Auto Help NYYY New dialing code (AH) N Y 4.0 Y Auto Time Stamp N Y 4.0 Y Call Announcing NYYY Call W aiting NYYY Message Noti fi cation, External YYYY Message Noti fi cation, Internal 1 YYYY Message Noti fi cation for Urgent Messages N Y 7.0 Y Security Code YYYY Networking N Y 4.0 Y Paging Message [...]

  • Page 79

    This manual has been developed by NEC America, Inc.. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC America, Inc., Corporate Networks Grou[...]

  • Page 80

    V oice Mail and Automated Attendant User ’ s Guide 17600SUG05 April 2001 Printed in U.S.A. (2562) Fold this panel out for a handy NVM- Series Quick Reference Chart. NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com[...]

  • Page 81

    This manual has been developed by NEC America, Inc.. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC America, Inc., Corporate Networks Grou[...]

  • Page 82

    V oice Mail and Automated Attendant User ’ s Guide 17600SUG05 April 2001 Printed in U.S.A. (2562) Fold this panel out for a handy NVM- Series Quick Reference Chart. NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com[...]