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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of NEC Xen ipk, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of NEC Xen ipk one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of NEC Xen ipk. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of NEC Xen ipk should contain:
- informations concerning technical data of NEC Xen ipk
- name of the manufacturer and a year of construction of the NEC Xen ipk item
- rules of operation, control and maintenance of the NEC Xen ipk item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of NEC Xen ipk alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of NEC Xen ipk, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the NEC service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of NEC Xen ipk.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the NEC Xen ipk item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
ANALOGUE TELEPHONE USER GUIDE[...]
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Page 2
T able of Contents General Information Answering Calls Making Calls Page 1 – 2 Placing A Call On Hold T ransferring Calls Conference Call Park T one Override Page 3 – 4 V oice Over Call Forwarding Paging Call Pickup Do Not Disturb Account Code Page 5 – 6 Account Code Forced ACD/UCD Programming Station Speed Dial Quick Reference Guide Page 7 ?[...]
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Page 3
General Information The following should be considered when reviewing this User Guide: Access to many features is based on system assignments. Some access codes may vary from those stated in this user guide and not all features may be available from your telephone. The FLASH or RECALL key located on certain models of Analogue T elephones can be use[...]
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Page 4
Making Calls Internal Calls Lift handset Dial station number or 9 for the attendant (or reception) Note 1: When calling a multiline telephone, dialling 1 after the station number will change ringing to voice, or voice to ringing. Note 2: T o directly access a personal voice mailbox, dial 7 after dialling the station number . Outside Calls Lift hand[...]
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Page 5
Placing a Call on Hold Exclusive Hold With a call in progress: Press Hookswitch Note 1: Replacing the handset when a call is on hold will cause the held call to immediately ring your station. Note 2: Once a call is placed on hold, the telephone can be used to place another internal or outside call, or access a feature (i.e. Call Pickup). Replace ha[...]
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Page 6
Confer ence With an internal call in progress: Press Hookswitch Place second call (internal or external) Announce conference Press Hookswitch to establish conference Note 1: Repeat above procedur e to add a fourth party . Note 2: No more than 1 outside party can participate in a confer ence. Note 3: A conference may be placed on Hold by pr essing H[...]
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Page 7
V oice Over Originate When calling a busy telephone: Dial V oice Over Code 6 Announce message Answer With a call in progress: Receive V oice Over announcement Replace handset; first call is terminated Lift handset when phone rings Converse with V oice Over originator SET List handset Dial Call Forward set code: – Forward All 41 – Forward Busy/N[...]
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Page 8
Do Not Disturb Account Code With an outside call in progress: Press Hookswitch Dial Account Code Access Code __________ Dial Account Code (16 digits maximum) Press Hookswitch to return to held call Call Pickup Dir ect Upon hearing ringing or voice announce- ment at another telephone: Lift handset Dial Call Pickup Direct code 67 Dial station number [...]
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Page 9
Log Off Lift handset Dial access code __________ Dial 2 Replace handset CANCEL Lift handset Dial DND cancel code 42 Replace handset Log On Lift handset Dial access code __________ Dial 1 Replace handset Break Mode SET Lift handset Dial DND set code 40 Replace handset Account Code For ced T o place an outside call: Lift handset Dial Forced Account C[...]
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Page 10
Dial 0 Dial T elephone Number Dial # Dial 77 Dial 00 – 99 Receive T runk Busy Indication Dial 78 Dial Station Number Reach Busy Station Dial * Reach Busy Station Dial 6 Dial Station Number 7 Hookswitch Hookswitch Dial Station Number Hookswitch Dial Station Number 7 Hookswitch Place 2nd Call Hookswitch S[...]
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Page 11
Notes[...]
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Page 12
The material contained herein is subject to change without prior notice at the sole discretion of NEC Business Solutions Pty Ltd Copyright © 2003 NEC Business Solutions Ltd Document No. NEC-8049 Stock# 8502594 V ersion 1 DP A. July 2003[...]