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NEC xen mail cti manual

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Table of contents for the manual

  • Page 1

    X en Mail CTI Inst alla tion Guide NEC Business Solutions Lt d Doc. No. 8557 - Release 1.1 June 2004 Xe n I P K[...]

  • Page 2

    June 2004 NEC Business Solutions Ltd ii Xen IPK Xen Mail CTI Installation Guide Doc. No. 8557 - Release 1.1 June 2004 THIS P AGE INTENTIONALL Y LEFT BLANK[...]

  • Page 3

    Xen IPK Xen Mail CTI Inst allation Guide iii Doc. No. 8557 - Release 1.1 June 2004 T able of Content s Chapter 1 Introduction Section 1 Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Conventions - - - [...]

  • Page 4

    June 2004 NEC Business Solutions Ltd iv T able of Contents Doc. No. 8557 - Release 1.1 June 2004 Section 10 Using Dial Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Section 11 Using keyboard chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Chapter 4 Backing Up & Restor[...]

  • Page 5

    Xen IPK T able of Contents Xen IPK Xen Mail CTI Installation Guide v Doc. No. 8557 - Release 1.1 June 2004 Setup steps- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74 Section 5 TeLANophy workstation hardware and software require ments . 75 Section 6 Setting up TeLANophy network protocols . . . . . . . . . . . . . . .[...]

  • Page 6

    June 2004 NEC Business Solutions Ltd vi T able of Contents Doc. No. 8557 - Release 1.1 June 2004 THIS PA GE I NTENTIONALLY LEF T BLANK[...]

  • Page 7

    Xen IPK Xen Mail CTI Installation Guide Chapter 1 - 1 Doc. No. 8557 - Release 1.1 June 2004 Chapter 1– Introduction Introduction Chapter 1 S ECTION 1 O VERVIEW About this guide The Installation Guide cont ains instructions for setting up the voice messaging system. Refer to, Chapter 2– Setting Up the System to begin the set up process. Conventi[...]

  • Page 8

    June 2004 NEC Business Solutions Ltd 2 - Chapter 1 Introduction Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 B ATTERY D ISPOSAL AND S AFETY The XenMail CTI system includes a battery list below . When disposing of these batteries, you must comply with applicable Federal and S tate regulations regarding proper disposal p rocedures. IMPORT ANT SAF[...]

  • Page 9

    Xen IPK Xen Mail CTI Installation Guide Introduction Chapter 1 - 3 Doc. No. 8557 - Release 1.1 June 2004 Related document ation The product disc contain s this guide, the System Management Guid e, the System Conversation Guide, and the User Guide in the PDF format. If you need Acrobat Reader to access a PDF file, you can inst all it from the voice [...]

  • Page 10

    June 2004 NEC Business Solutions Ltd 4 - Chapter 1 Introduction Doc. No. 8557 - Release 1.1 June 2004 THIS P AGE INTENTIONALL Y LEFT BLANK[...]

  • Page 11

    Xen IPK Xen Mail CTI Installation Guide Chapter 2 - 5 Doc. No. 8557 - Release 1.1 June 2004 Chapter 2 – Setting Up the System Setting Up the System Chapter 2 S ECTION 1 N EW WITH THIS P RODUCT After reviewing the information in the tab le below , proceed to the “Setup Overview” on page 6. Setting up the XenMail CTI Previous setu p procedur e [...]

  • Page 12

    June 2004 NEC Business Solutions Ltd 6 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 S ETUP O VERVIEW The XenMail CTI is a fully tested and assembled voice messag ing system. The voice messaging system sof tware, a modem and custom OS/2 W arp 4.0 operating system software are preinst alled on a board that you pl[...]

  • Page 13

    Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 7 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 3 I NST ALLING THE VOICE MESSAGING SYSTEM BOARDS The voice messaging system board pr ovides all voice messaging system application functions and voice recording storage on their hard disks. T o install the voice messaging syste[...]

  • Page 14

    June 2004 NEC Business Solutions Ltd 8 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 4 C ONNECTING COMMUNICATION DEVICES Perform the procedure below in the followin g scenarios: • If you want to access the voice messaging system’ s hard drive using a monitor , keyboard, and mouse plugge d directly in to the vo[...]

  • Page 15

    Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 9 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 5 I NTEGRATION O VERVIEW The basic integration be tween the phone system and the voice messaging system is set up using procedures f ound in this se ction and in your phone system manufacturer ’s docume ntation. In this secti[...]

  • Page 16

    June 2004 NEC Business Solutions Ltd 10 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 6 P ROGRAMMING THE P HONE S YSTEM T o set up the phone system to support digital voice messaging, co mplete the procedures in this section. The following t able describes the key functions on individual st ations. T o enter progr[...]

  • Page 17

    Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 1 1 Doc. No. 8557 - Release 1.1 June 2004 T o assign p hone type Memory block 7-2 assigns port numb ers and specifies the port s as Digital V oicemail (DVM) ports. 1 Press the LK7 key . 2 Press the LK2 key . 3 Enter the port number of the first voice messaging system port. NO[...]

  • Page 18

    June 2004 NEC Business Solutions Ltd 12 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 T o set up a hunt group Memory block 4-14 assigns the firs t exte nsion as the pilot hunt number . Memory block 4-15 assigns exten sions to the hunt group. 1 Press the LK4 key . 2D i a l 1 4 . 3 Press * twice, then enter the port number o[...]

  • Page 19

    Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 13 Doc. No. 8557 - Release 1.1 June 2004 T o set up tru nk routing Memory block 3-42 assigns direct inward termination (DIT) of central office (CO) lines during day mode for the system. Memory block 3-43 direct s CO lines during night mode. Perform t his procedure if you are[...]

  • Page 20

    June 2004 NEC Business Solutions Ltd 14 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 T o make the call forwardi ng on busy/no answer setting available by class of service Memory block 1-8-08 enables the select ed class of service to forward calls on busy/no answer . 1 Press the LK1 key . 2 Press the LK8 key . 3D i a l 0 8[...]

  • Page 21

    Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 15 Doc. No. 8557 - Release 1.1 June 2004 T o make the live record setting available by class of service Memory block 1-8-08 enables the select ed class of service to use the live record feature from the phone. 1 Press the LK1 key . 2 Press the LK8 key . 3D i a l 0 8 . 4 Ente[...]

  • Page 22

    June 2004 NEC Business Solutions Ltd 16 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 T o assign the extension number of the voice mess aging system for live record Memory block 1-8-26 identifies the vo ice messaging ports available for live record. 1 Press the LK1 key . 2 Press the LK8 key . 3D i a l 2 6 . 4 Enter the ext[...]

  • Page 23

    Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 17 Doc. No. 8557 - Release 1.1 June 2004 T o program indivi dual st ations for call forward on busy/no answer 1 Go off ho ok. 2 Dial 43, then enter the extension number of the first voice messaging system port. 3 Hang up. T o cancel ca ll forward or call forward on busy/no a[...]

  • Page 24

    June 2004 NEC Business Solutions Ltd 18 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 7 S ETTING UP THE V OICE M ESSAGING S YSTEM S OF TWARE Y ou must set up the voice messaging system software to: • Perform network backups • Use T eLANophy • Select system languages T o do so, review the following table and [...]

  • Page 25

    Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 19 Doc. No. 8557 - Release 1.1 June 2004 8T y p e y to proceed with the voice messag ing system Setup utility . 9 From the Setup T ype menu, type 2 to choose “Configure system” and press ENTER. 10 Press ENTER to confirm that the voice messaging sof tware is insta lled on[...]

  • Page 26

    June 2004 NEC Business Solutions Ltd 20 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 5 If you selected IPX/SPX, perform the a ppropriate action below . Otherwise, go to step 5. • T o select “V ersion 3.x or 4.x bindery mode,” type 1 and press ENTER. • T o select “V ersion 4.x dire ctory service,” typ e 2 a nd [...]

  • Page 27

    Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 21 Doc. No. 8557 - Release 1.1 June 2004 T o set up the v oice messaging system software, continued 1 From the T eLANophy Server Name menu, perform one of the following actions: • T o enter a name for the voicem ail server , type m and press ENTER. T ype the server name an[...]

  • Page 28

    June 2004 NEC Business Solutions Ltd 22 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 8 C HANGING THE K EYP AD M AP Callers interact with the voice me ssaging system by using the keyp ads on their touch-tone phones. The keyp ad map determines how digits are mapped to letters. Each digit on a caller ’s phone is m[...]

  • Page 29

    Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapte r 2 - 23 Doc. No. 8557 - Release 1.1 June 2004 T o change the ke yp ad m ap 1 Shut down the voice messaging system by p ressing ESC at the Banner screen and then follow the system prompt s. 2 T o open an OS/2 command prompt from the voice messaging system, do one of the following:[...]

  • Page 30

    June 2004 NEC Business Solutions Ltd 24 - Chapter 2 Setting Up the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 9 S IGNING I N AND S IGNING O UT Some of the procedures in this guide require that yo u sign in to the system before you can change any system se ttings. Use the following procedures to sign in and out of the system. For security[...]

  • Page 31

    Xen IPK Xen Mail CTI Installation Guide Chapter 3 - 25 Doc. No. 8557 - Release 1.1 June 2004 Chapter 3 – Remote Access Remote Access Chapter 3 S ECTION 1 R EMOTE ACCESS OVERVIEW Using remote access software, you can establish a direct or modem connection with the voice mess aging system to pe rform setup, maintenance, and troubleshooting t asks. [...]

  • Page 32

    June 2004 NEC Business Solutions Ltd 26 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 S ETTING UP THE SUPPORT COMPUTER Before you can establish a remote access connect ion with the voice messaging system, you need to in stall CoSession Windows remote software version 7.0 on the support computer . Remote access software [...]

  • Page 33

    Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 27 Doc. No. 8557 - Release 1.1 June 2004 T o install remote access sof tware, conti nued 1 Clear the “NetW are SPK,” “NetBIOS,” and “WinSock” selections. 2 Select “Modem/Serial” and click “OK.” 3 Follow the on-screen instructions until you reach the Viewer Default[...]

  • Page 34

    June 2004 NEC Business Solutions Ltd 28 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 3 P REP ARING AN EXISTING SUPPORT COMPUTER If y our support computer uses MS-DOS remote software to support other voice messaging systems, perform the follo wing procedure before installing the CoSession Windows remote sof tware. This pr[...]

  • Page 35

    Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 29 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 4 S ETTING UP A SUPPORT COMPUTER ’ S PHONE BOOK The support computer’s phone book st ores basic connection information, such as modem type, COM port, and baud rate settings. This information is used to communicate with the vo ice [...]

  • Page 36

    June 2004 NEC Business Solutions Ltd 30 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 T o set up the Default phone book entry 1 S tart the remo te software on the supp ort computer . 2 From the CoSession Remote Viewer Control Center windo w , click “Phone book.” 3 In the Phone Book window , confirm that the “Name” field co[...]

  • Page 37

    Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 31 Doc. No. 8557 - Release 1.1 June 2004 T o add a ph one book entry 1 In the Phone Book window , click “New .” 2 In the New phone book entry dialogue box, click “Default” to use the settings for the Default phone book entry . 3 In the “Name” field, type a name for the vo[...]

  • Page 38

    June 2004 NEC Business Solutions Ltd 32 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 5 S T ARTING AND E NDING A R EMOTE A CCESS C ONNECTION Remote access software let s you access the voice messaging system application from a support computer . T o start a remote access connection, review the connection requirement s on [...]

  • Page 39

    Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 33 Doc. No. 8557 - Release 1.1 June 2004 T o establish a remote access connection 1 Make sure the phone book is set u p as described in "Setting up a support computer’s phone book" on p age 1 1. 2 S tart the remote sof tware on the support computer . 3 Do one of the follo[...]

  • Page 40

    June 2004 NEC Business Solutions Ltd 34 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 6 U SING THE OS/2 HOST PROCESS SWITCHER Once you est ablish a remote access connection with the voice messaging system, you can use the OS/2 Host Proce ss Switcher to switch between applications. In addition, you can use the Process Swit[...]

  • Page 41

    Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 35 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 7 C HANGING THE REMOTE ACCESS DEFAULT LOGON NAME AND P ASSWORD Each phone book entry you create use s a logon name and p assword to access the voice messaging syst em. The default logon name is “support,” and the default p assword[...]

  • Page 42

    June 2004 NEC Business Solutions Ltd 36 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 T o change the remote access default logon name and p assword, conti nued 1 Press F8 and follow t he on-screen instructions to change the password. 2 Press F10 and type y to save your chan ges. 3 Press F1 1 to exit the Script File Generato r util[...]

  • Page 43

    Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 37 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 8 T RANSFERRING FILES Y ou can use a remote access connection to transfer a file or group of files between the support computer and voice me ssaging system. Files transferred between the support comp uter and the voice messaging syste[...]

  • Page 44

    June 2004 NEC Business Solutions Ltd 38 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 9 T RACKING REMOTE ACCESS CONNECTIONS The remote sof tware’s billing log stores the following information about each remote access connection: • The date the call occurred. • The starting and ending times of the connection. • The[...]

  • Page 45

    Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 39 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 10 U SING D IAL B ACK The voice messaging system can rece ive a call, disconnect, and ca ll back the support computer using Dial Back. If you routinely connect to a voice messaging system through a long-dist ance call, Dial Back may r[...]

  • Page 46

    June 2004 NEC Business Solutions Ltd 40 - Chapter 3 Remote Access Doc. No. 8557 - Release 1.1 June 2004 S ECTION 11 U SING KEYBOARD CHAT With keyboard chat, you can use the support computer to excha nge messages with an on-site system manager . This individual can access the voice messaging system using a keyboard and monitor plugged into the syste[...]

  • Page 47

    Xen IPK Xen Mail CTI Installation Guide Chapter 4 - 41 Doc. No. 8557 - Release 1.1 June 2004 Chapter 4 – Backing Up & Restoring the System Backing Up & Restoring the System Chapter 4 S ECTION 1 U SING THE BACKUP AND RESTORE UTILITIES The backup and restore utilities let you: • Back up files af ter installation or b efore a major sof twa[...]

  • Page 48

    June 2004 NEC Business Solutions Ltd 42 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 I NST ALLING THE BRFT R EMOTE If the voice messaging system is not connected to a LAN, the support computer can be used for backup s. T o enable the BRFT utility , install the BRFT Remote on the support computer[...]

  • Page 49

    Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 43 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 3 I NST ALLING NETWORK PROTOCOLS FOR BACKUP S Either an IPX/SPX or a NetBIOS over TCP/IP configuration is required for network ba ckups. Y ou do not need an activation or an upgrade code to en able network back[...]

  • Page 50

    June 2004 NEC Business Solutions Ltd 44 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 T o install network protocols fo r backup s, continued 1 At the OS/2 command prompt, t ype f: and press ENTER. 2T y p e cd and press ENTER. 3T y p e setup and press ENTER. 4T y p e y to proceed with the voice messaging s[...]

  • Page 51

    Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 45 Doc. No. 8557 - Release 1.1 June 2004 15 If you selected “V ersion 4.x directory service,” perform the f ollowing actions: • T ype m and press ENTER. T ype the correct value for the “NetW are name context” field an d press ENTER. • Confirm your [...]

  • Page 52

    June 2004 NEC Business Solutions Ltd 46 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 4 S ETTING THE VOICE MESSAGING SYSTEM TO LOG ON TO A NETWORK Windows connection with NetBIOS T o set the voice me ssaging system to log on to a Windows ME, 98, NT or 2000 network with NetBIOS over TCP/IP , you nee[...]

  • Page 53

    Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 47 Doc. No. 8557 - Release 1.1 June 2004 Automatic Windows log on After performin g the procedures on page 46, you can set up yo ur voice messaging system to automatically lo g on to a Windows netwo rk by performing the following procedure. If you prefer to av[...]

  • Page 54

    June 2004 NEC Business Solutions Ltd 48 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 6 Delete the default by typing net user admin /dele te and pressing ENTER. 7 Log of f the new admin by typing logoff and pressing ENTER. NetW are connection T o set the voice messaging system to log o n and attach to a Nov[...]

  • Page 55

    Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 49 Doc. No. 8557 - Release 1.1 June 2004 additional servers as necessary . T o edit th e Rconnect.cmd file 1 At the OS/2 command prompt, type e: and press ENTER. 2T y p e cd vmail and press ENTER. 3 Make a backup copy of the Rconnect.cmd file. 4 Using the OS/[...]

  • Page 56

    June 2004 NEC Business Solutions Ltd 50 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 5 S ETTING UP A REMOTE W INDOWS COMPUTER FOR BACKUP S Y ou can set up a remote Windows compute r without a Windows network domain for backing up the voice messaging system. Based on the version of W indows that yo[...]

  • Page 57

    Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 51 Doc. No. 8557 - Release 1.1 June 2004 Windows NT or 2000 setup T o set up an NT or 200 0 workgroup 1 Log on to the Windows NT or 2000 computer with administration access rights. 2 Right-click the My Computer icon and select the Properties menu. 3 In the Net[...]

  • Page 58

    June 2004 NEC Business Solutions Ltd 52 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 T o set up share-level access for NT or 2000 1 On the Windows computer desktop, double-click the My Computer icon. 2 Right-click the drive or directory that you want th e voice messaging system to share and then click the [...]

  • Page 59

    Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 53 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 6 S CHEDULING SYSTEM BACKUP S It is a good idea to back up your voice messaging system files on a regular basis. Y ou may also want to back up voice messaging system files after the initial insta llation, befor[...]

  • Page 60

    June 2004 NEC Business Solutions Ltd 54 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 T o schedul e recurring backups 1 Go to the Backup Schedule scree n. 2 In the “Name” field of the Immediate Backup section, type the name you want to use for the backup file set. 3 In the “Destination p ath” field,[...]

  • Page 61

    Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 55 Doc. No. 8557 - Release 1.1 June 2004 Frequency Accepts an x in the space next to one of the three frequency options. For “Weekly,” type the letter represen ting the da y. For the monthly schedule, type f for first or l for last and then the letter repr[...]

  • Page 62

    June 2004 NEC Business Solutions Ltd 56 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 7 T RANSFERRING BACKUP FILES With the BRFT utility , you can use eit her a null modem serial cable or a modem to connect the BRF T Remote on the support computer to the BRFT Host on the voice messaging system. TIP[...]

  • Page 63

    Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 57 Doc. No. 8557 - Release 1.1 June 2004 T o transfer backu p files to a support computer 1 Establish a remote access connection . See "T o establish a remote access connection," on p age 33 for details. 2 At an OS/2 command prompt, go to th e E:Vma[...]

  • Page 64

    June 2004 NEC Business Solutions Ltd 58 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 8 R ESTORING SYSTEM FILES If the voice messaging system's data base becomes corrupt and unu sable, you can restore system files from a re cent backup using the Restore utility . For LAN backups, pe rform the [...]

  • Page 65

    Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 59 Doc. No. 8557 - Release 1.1 June 2004 9 At the Serial Port Configuration menu, select one of the following: • 1 and press ENTER for “Select serial po rt.” • 2 and press ENTER for “Change baud ra te.” NOTE: These settings must match the host’ s[...]

  • Page 66

    June 2004 NEC Business Solutions Ltd 60 - Chapter 4 Backing Up & Restoring the System Doc. No. 8557 - Release 1.1 June 2004 T o restore system default settings (disaster recovery) 1 Shut down the voice messaging system application. 2 Open an OS/2 command pro mpt from the voice messaging system by performing one of the following: • If you ar e[...]

  • Page 67

    Xen IPK Xen Mail CTI Installation Guide Chapter 5 - 61 Doc. No. 8557 - Release 1.1 June 2004 Chapter 5 – Upgrading the V oice Messaging System Upgrading the V oice Messaging System Chapter 5 S ECTION 1 U PGRADE OVERVIEW This chapter describes the pr ocess fo r upgrading an existing XenMail CTI package. T o perform an upgrade, you will need the u [...]

  • Page 68

    June 2004 NEC Business Solutions Ltd 62 - Chapter 5 Upgr ading the V oice Messaging System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 A DDING SYSTEM LANGUAGES AND PROMPT S Perform the following step s to add system languages and prompt s. Y ou can also use these steps to change your default system language or remove a language and replace it [...]

  • Page 69

    Xen IPK Xen Mail CTI Installation Guide Upgrading the V oice Messaging System Cha pter 5 - 63 Doc. No. 8557 - Release 1.1 June 2004 13 Review the features and options avail able with your new system that are listed on-screen. Press ENTER to continue. 14 From the Add New Features menu, choose “Add new p rompts” by typing the corresponding menu n[...]

  • Page 70

    June 2004 NEC Business Solutions Ltd 64 - Chapter 5 Upgr ading the V oice Messaging System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 3 I NCREASING THE NUMBER OF PORT S Refer to the steps be low to increase the number of port s on your system. Step s for adding ports 1 Program the phone system to assign ex tensions to the new ports, and revise [...]

  • Page 71

    Xen IPK Xen Mail CTI Installation Guide Upgrading the V oice Messaging System Cha pter 5 - 65 Doc. No. 8557 - Release 1.1 June 2004 13 Review the features and options avail able with your new system that are listed on-screen. Press ENTER to continue. 14 From the Add New Features menu, choose “Add voice port s” by typing the corresponding menu n[...]

  • Page 72

    June 2004 NEC Business Solutions Ltd 66 - Chapter 5 Upgr ading the V oice Messaging System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 4 A DDING FEATURE P ACKAGES T o add feature p ackages, such as T eLANophy or ActiveFax, perform the following steps. Step s for adding feature p ackages 1 Ask your network administrator for th e information r equ[...]

  • Page 73

    Xen IPK Xen Mail CTI Installation Guide Upgrading the V oice Messaging System Cha pter 5 - 67 Doc. No. 8557 - Release 1.1 June 2004 T o add feature packages 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system p rompts. 2 If you haven’t already done so for this upgrad e, transfer th[...]

  • Page 74

    June 2004 NEC Business Solutions Ltd 68 - Chapter 5 Upgr ading the V oice Messaging System Doc. No. 8557 - Release 1.1 June 2004 S ECTION 5 S ETTING UP ACTIONS AF TER GREETINGS If the caller does not press any touchtone keys during the operator’s greeting, the system t akes the action specified in the Actio n section of Application screen page 4.[...]

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    Xen IPK Xen Mail CTI Installation Guide Upgrading the V oice Messaging System Cha pter 5 - 69 Doc. No. 8557 - Release 1.1 June 2004 Day (Action ) Accepts one of the followin g field values for the action taken afte r playing the greeting during the day sch edule. S (Say good-bye) Plays a prompt asking whether the caller needs further assistance, pa[...]

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    June 2004 NEC Business Solutions Ltd 70 - Chapter 5 Upgr ading the V oice Messaging System Doc. No. 8557 - Release 1.1 June 2004 THIS P AGE INTENTIONALL Y LEFT BLANK[...]

  • Page 77

    Xen IPK Xen Mail CTI Installation Guide Chapter 6 - 71 Doc. No. 8557 - Release 1.1 June 2004 Chapter 6 – Sett ing Up T eLANoph y Setting Up T eLANophy Chapter 6 S ECTION 1 T E LAN OPHY OVERVIEW T eLANophy is a suite of applications that combines features of the voice messaging software, the phone system, and a LAN. The T eLANophy suite consists o[...]

  • Page 78

    June 2004 NEC Business Solutions Ltd 72 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 2 C ONFIGURING NETWORK PROTOCOLS FOR T E LAN OPHY Perform the following procedure to set up or reconfigure network protocols for T eLANophy . T o config ure network protocols for T eLANo phy 1 Ask your network admin istrator for [...]

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    Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 73 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 3 S PE CIFYING ST ATION NUMBERS FOR V EW C ALL P LUS For V iewCall Plus to work correctly , the phone system’s st ation numbers must be entered into the voice messagin g system. T o specify st ati on numbers in the voice mes[...]

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    June 2004 NEC Business Solutions Ltd 74 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 4 T E LAN OPHY WORKST ATION OVERVIEW This chapter provides instructions fo r inst alling and setting up T eLANophy on user workstations. Setup step s 1 Make sure workstations meet hardware and software requir ements. See “TeLAN[...]

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    Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 75 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 5 T E LAN OPHY WORKST ATION HARDWARE AND SOF TWARE REQUIREMENT S Hardware/sof tware Requirement s Hardware T PentiumII 300 with at least 128 MB RAM or better recom- mended (required by VMM) T NIC T PC-compatible sound device ([...]

  • Page 82

    June 2004 NEC Business Solutions Ltd 76 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 6 S ETTING UP T E LAN OPHY NETWORK PROTOCOLS T eLANophy workst ations can use TCP/ IP as the communications protocol. T eLANophy uses TCP p ort 1024. Y ou need to know the TCP/UDP port to allow access through a firewall. Refer to[...]

  • Page 83

    Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 77 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 7 TCP/IP FOR W INDOWS 98 OR LATER Perform the following procedure t o set up Windows 98 or la ter workstations that use T eLANophy applications with TCP/IP . T o set up a Windows 98 or later workstation 1 From the Windows task[...]

  • Page 84

    June 2004 NEC Business Solutions Ltd 78 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 8 TCP/IP FOR W INDOWS NT 4.0 Perform the following procedure to set up Windows NT 4.0 workstations that use T eLANophy applications with TCP/IP . Administrative rights are require d to configure a workstation. If th e buttons are[...]

  • Page 85

    Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 79 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 9 TCP/IP FOR W INDOWS 2000 Perform the following procedure to set up Windows 2000 workstatio ns that use T eLANophy applications with TCP/IP . Administrative rights are requ ired for setting up a Windows 2000 workstation. With[...]

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    June 2004 NEC Business Solutions Ltd 80 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 10 T ESTING THE TCP/IP SETUP T o test the TCP/IP setup on individual workst ations, perform the following procedure. T o use the PING sof tware 1 On the worksta tion, open an MS-DOS command prompt. 2T y p e ping <IP address of[...]

  • Page 87

    Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 81 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 11 T E LAN OPHY WORKST ATION INST ALLATION OVERVIEW The installation files for T eLANophy applications are stored on the voice messaging system’s disc. There are two ways that you can inst all T eLANophy applications on i nd[...]

  • Page 88

    June 2004 NEC Business Solutions Ltd 82 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 12 I NST ALLING T E LAN OPHY FROM A CD T o install T eLANophy from a CD 1 At the workstation , insert the voice messaging support CD in the CD-ROM drive. 2 Choose “S tart,” a nd then choose “Run.” 3 Refer to the t able on[...]

  • Page 89

    Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 83 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 13 I NST ALLING T E LAN OPHY FROM A NETWORK T o install T eLANophy applications on individual workstations from a network, perform the followin g procedures. Because you must have network rights to create directories, copy fil[...]

  • Page 90

    June 2004 NEC Business Solutions Ltd 84 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 S ECTION 14 U SING T E LAN OPHY APPLICATIONS WITH WA N S AND THE I NTERNET T eLANophy client s or workst ations can use TCP/IP to run T eLANophy applications over the Internet or a wide area network (W AN). The following conditions are re[...]

  • Page 91

    Xen IPK Xen Mail CTI Installation Guide Setting Up T eLANophy Chapter 6 - 85 Doc. No. 8557 - Release 1.1 June 2004 S ECTION 15 I NST ALLING V IEW M AIL FOR M ICROSOF T M ESSAGING ON W ORKST ATIONS This topic updates the item “Setting up T eLANophy Workst ations” in Chapter 6 of this Inst allation Guide. Workst ation requirement s One of the fol[...]

  • Page 92

    June 2004 NEC Business Solutions Ltd 86 - Chapter 6 Setting Up T eLANophy Doc. No. 8557 - Release 1.1 June 2004 T o install Vi ewMail for Microsoft Messaging (VMM) with Outlook 2002 1 Exit Outlook. 2 Uninstall previous versions of VMM using the Add/Remove Programs tool in the Windows Control Panel. 3 If using the 16-bit version of VMM, run VIEWBGON[...]

  • Page 93

    Xen IPK Xen Mail CTI Installation Guide Appendix A - 87 Doc. No. 8557 - Release 1.1 June 2004 Chapter A – About the System Board About the System Board Appendix A S ECTION 1 A BOUT THE SYSTEM BOARD The voice messaging board provi des all voice messaging system application functions and voice re cording storage on its hard disk. T o install the vo[...]

  • Page 94

    June 2004 NEC Business Solutions Ltd 88 - Appendix A About the System Board Doc. No. 8557 - Release 1.1 June 2004 A Backplate Connector B SW2: Do not use. Keep the defau lt settings as illustrated. C SW1: Do not use. Keep the defau lt settings as illustrated. D Expansion Bo ard Cable E Modem connector F Hard Drive LED: Indicates hard disk activity [...]

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    Xen IPK Xen Mail CTI Installation Guide About the System Board Appendix A - 89 Doc. No. 8557 - Release 1.1 June 2004 Q Shutdown LED: Red when switch is On and gree n when switch is Of f. Once light goes out, you can safely turn of f power to the KSU and discon nect the board. R MB LED and switch: Do not use. Must be set On at all times and the LED [...]

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    June 2004 NEC Business Solutions Ltd 90 - Appendix A About the System Board Doc. No. 8557 - Release 1.1 June 2004 Designation Control Purpose iCMC System Diagnostic Red LED Indicator After the board is installed, this LED light s to indicate initialisation and then turns of f after the board is completely initialised, (aft er a few seconds). • Re[...]

  • Page 97

    Xen IPK Xen Mail CTI Installation Guide Appendix B - 91 Doc. No. 8557 - Release 1.1 June 2004 Chapter B – S tarting and Shutting Down the System S t arting and Shutting Down the System Appendix B S ECTION 1 S T ARTING AND SHUTTING DOWN THE SYSTEM Some procedures require that you shut down and restart the voice messaging application. Others requir[...]

  • Page 98

    June 2004 NEC Business Solutions Ltd 92 - Appendix B S tarting and Shuttin g Down the System Doc. No. 8557 - Release 1.1 June 2004 T o shut d own and rest art the voice messagin g system 1 Shut down the voice messaging application by pressing ESC at t he Banner screen and then following the syste m prompts. CAUTION If you set the Shut down switch O[...]

  • Page 99

    Xen IPK Xen Mail CTI Installation Guide Appendix C - 93 Doc. No. 8557 - Release 1.1 June 2004 Chapter C – Changing Network Proto cols Changing Network Protocols Appendix C S ECTION 1 C HANGING NETWORK PROTOCOLS Changing network protocols T o change the network protocol c onfiguration for an existing voice messaging system, perform the following p[...]

  • Page 100

    June 2004 NEC Business Solutions Ltd 94 - Appendix C Changing Network Protocols Doc. No. 8557 - Release 1.1 June 2004 T o remove the existing netw ork protocol configuration 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompt s. 2 At the OS/2 command prompt, type f: and press [...]

  • Page 101

    Xen IPK Xen Mail CTI Inst allation Guide INDEX 95 Doc. No. 8557 - Release 1.1 June 2004 Index A ActiveFax, adding to an existing system 66 Application screen page 10 Destination path field 54 Enable backup field 55 Frequency fields 55 Logs 54 Messages field 54 Name field 54 Prompts field 54 Start backup? field 54 Application screen page 4 action fi[...]

  • Page 102

    June 2004 NEC Business Solutions Ltd 96 INDEX Index Doc. No. 8557 - Release 1.1 June 2004 setup for TeLANophy 72 TCP/IP setup for Windows 2000 workstations 79 TCP/IP setup for Windows 95 and Windows 98 workstations 77 Novell NetWare connection setup 48 O opening gree tings setting actions for 50 operator box about 61 archiving mess ages in 68 delet[...]

  • Page 103

    Xen IPK Index Xen IPK Xen Mail CTI Installation Guide INDEX 97 Doc. No. 8557 - Release 1.1 June 2004 ViewMail 71 ViewMail for Microsoft Me ssaging 71 voice messaging system adding or changing system langua ges and prompts 62 backing up system files 41 moving between scree ns 22 remote a ccess 25 remote a ccess defa ult connecti on settings 29 resto[...]

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    June 2004 NEC Business Solutions Ltd 98 INDEX Index Doc. No. 8557 - Release 1.1 June 2004 THIS P AGE INTENTIONALL Y LEFT BLANK[...]