Nortel Networks i2022 Series manual

i 2022 ISDN Teleset 8-20-04 i 2022 Series ISDN Teleset User’s Guide i 2022 Comcodes Black: 300130358 Misty Cream: 300131679 004-L UC-I0005-B[...]

i 2022 ISDN Teleset ii Mandatory Customer Info rmation Federal Communications Commis sion (FCC) Requirements This equipment complies with Part 68 of the FCC Rules. The FCC registration information is located on a label affixed to the bo ttom of the Teleset. If requested, you must prov id e the telephone company with the follo wing information: Faci[...]

i 2022 ISDN Teleset 1 INTRODUCTION ................................................................................................................... .............................................. 2 ISDN i2022 S/ T Tele set .............................................................................................................................[...]

i 2022 ISDN Teleset 2 TABLE OF FIGURES F IGURE 1: L INE AND P OWER J ACKS ............................................................................................................................................ 5 F IGURE 2: NT1 L EADS ...............................................................................................................[...]

i 2022 ISDN Teleset 3 FEATURES The i 2022 Teleset offers an extensive list of features. They include the following:  Cross-Compatibility The Telesets work with sev eral different switches: the Lucent Technologies 5ESS ® (Custom and National ISDN), the Nortel DMS-100 ® (National ISDN), the Siemens EWSD ® (National ISDN), and th e AG Communicat[...]

i 2022 ISDN Teleset 4  Call Timer On each new call, the timer displays the elapsed time of t he call. Placing a new call re sets the timer for the new call.  Headset Jack Inserting the headset plug into this jack enables the headset, and disables the speakerpho ne. The i 2022 Teleset contains an amplifier controlled by the volume key.  Net[...]

i 2022 ISDN Teleset 5 ISDN INTERFACES A little background information sometime s helps. Your ISDN se rvice comes to you over ordi nary telephone line wiring. That makes it less expensive and sim ple to install. There are a number of interfaces defined in Basic Ra te ISDN. The most common of these interfaces are desig nated U, S, and T. The letters [...]

i 2022 ISDN Teleset 6 Figure 2: NT1 Leads PS1/PS2 SWITCH SETTINGS  The i 2022 requires PS2 power. Always leave the PS1/PS2 switch in the PS2 position. Figure 3: S Interface Module Power Switch TERMINATING RESISTOR SETTINGS Options 1 2 3 4 5 Open OFF OFF - - - 100 Ω ON ON - - - The default setting is 100 Ω (ohm) termination Table 2 Powering t[...]

i 2022 ISDN Teleset 7 Figure 4: Using Lucent 12 15B Power Supply Figure 5: Powering a Teleset (S/T) with an External Power Supply Fig. 5 shows an i 2022 connecte d to an S/T Interface. The U Interface is connected to the NT1 . The output of the NT1 is an S/T Interface with power for the Teleset. The S/T Interface wi th power cable is connected to t[...]

i 2022 ISDN Teleset 8 TERMINATING RESISTORS The i 2022Teleset S Interface module h as built-in Terminating Resi stors. The Terminating Resi stor switches are located on the top of the Interface Module. When the swit ches are in the ON position, the Terminating Resistors a re installed. The value of the resistors is 100 Ohms. POINT-TO-POINT CIRCUITS[...]

i 2022 ISDN Teleset 9 In the following application, the NT1 is equal in di stance to both i 2022 phones. The Terminating Resistors a re set to “On” at one of the phones and at the NT1. Figure 8: Equal Distan ce Telesets i 2022 EQUIPPED WITH A U INTERFACE MODULE The i 2022 is available with an optional U Interface Module. Actu ally, the U Interf[...]

i 2022 ISDN Teleset 10 1. If the S Interface Jack is not used a nd the i 2022 is the only device, set the Termi nating Resistor switches to 50 Ω . 2. If there is a device connect ed to the S Interf ace, set the Terminating Resistor switche s to 100 Ω . 3. If the S Interface Jack is not used a nd the i 2022 is the only device, set the Timing Swi[...]

i 2022 ISDN Teleset 11 INSTALLING THE LOGO PLATE ASSEMBLING THE i 2022 Inserting and removing the modules The i 2022 Teleset require s either an S Interface module or a U Interface Modul e. There are also optional Data Modules available. There are two slots on the bot tom of the i 2022. The S and U modules fit in the left slot (as viewed from the r[...]

i 2022 ISDN Teleset 12 SOFTKEYS Directly below the display are four softkeys, vertically-oriented to the display. The location of these keys corresponds to menu choices that appe ar directly above t hem in the LCD windo w. For example, pressing the softkey below the “clo ck” menu reveals the options for setting the time of day and date. They ar[...]

i 2022 ISDN Teleset 13 Example: Press the softkey under Directory - shown belo w by highlighting ( bold type) the word “ DIR ” and highlighting the softkey below that menu item. Pressing the Directory softkey brings up the second menu with additional choices. In our example we chose Search next - shown in bold type. The selected men u items are[...]

i 2022 ISDN Teleset 14 The Auto-Install programming choice s are:  Adjust Contra st – Select Yes or No. The i 2022 may display a wait message and start a countdown. This is the T- Wait timer.  SPID – If the switch supports Auto-SPID you will be prom pted to choose a SPID. If your switch does n ot support Auto-SPID, press the “Change” [...]

i 2022 ISDN Teleset 15 If the switch supports Auto-SPID, the i 2022 will display all of the SPIDs availabl e on the line in the following format: If the SPID displayed is not the correct SPID for your appli cation, press the Next key. Pressing the Detail softkey will display the SPID, the Primar y Directory Number, and the Bearer Services assi gned[...]

i 2022 ISDN Teleset 16 Connecting the I 2022- Manual-install 1. Assemble the i 2022 2. Verify the PS1/PS2 switch located on the Interfac e Module i s in the PS2 position. See page 6 for further information on setting the PS1/PS2 switch. 3. Verify the Terminating Resistor (TR) switch is set corre ctly. See page 8 for further information on setting t[...]

i 2022 ISDN Teleset 17 4. Up to twenty digits can be entered as the SPID. After entering the digits, pres s Save to enter into non-volatile memory. If an error is made use the Bkspc (b ackspace) key to edit. Enter the corrected digit s and press Save . 5. Choose the Service you require. (V oice is the default ) See Table 4. Press MENU to exit. When[...]

i 2022 ISDN Teleset 18 Manually Programming Call Appearances Take a look at the layout of the Line and Call Appeara nce ke ys. These (32) keys are lo cated on the far-right hand side of the phone. The upper-left-hand key is the default or primary key. This key must remain a Call Appearan ce key. All of the other 31 keys are program mable. It is imp[...]

i 2022 ISDN Teleset 19 After the DN has been entered, pre ss the Beare r softkey until the Beare r Serv ice of Speech is displayed. Since the first DN, 847-555-4736 ha s only two Call Appearan ces and there are three Call Appearances lit, press the third CA key to turn that CA off. After you completed the DN/CA sel ections, press Save . The display[...]

i 2022 ISDN Teleset 20 The second DN has four Call App earances. To enter them, press Change . Since the first DN had two Ca ll Appearances, select keys 3, 4, 5, and 6. They will light as you press them. Enter the second DN as a seven-digit number. Ente r the Bearer Service as Spe ech, and then press Save . The third DN in the example has only one [...]

i 2022 ISDN Teleset 21 2. Press FA to scroll the features on the display. 3. The following feature s: PkUp (Call Pickup), Fw don (Call Forwarding), Confr (Conference), Trans fer , Drop , MsgWt 1 (Message Waiting 1) and MsgWt 2 (M essage Waiting 2) are enab led as you sc roll though them. If the switch is set for EWSD ® the Transfer key may not be [...]

i 2022 ISDN Teleset 22 Press the Cntrst so ftkey. Adjust the contrast by pressing the Less and More so ftkeys. If the display characters appear faded, pressi ng the More softkey will darken the characte rs by increasing the contra st. Similarly, pressing the Less softkey decrease s contrast (lightens the characters) for comfo rtable viewi ng and be[...]

i 2022 ISDN Teleset 23 Press MENU to exit. Setting the Date and Time Clock Setting the time and date are important to the accuracy of y our Tel eset. This is important because the alarm clo ck and the Call Log features are dependent on set ting the correct time and date. The graphic flowchart may be useful in setting the time. Set the time as follo[...]

i 2022 ISDN Teleset 24 4. Enter the clock digits (see example) and press Sav e . Pressing Save returns the following screen. 5. Press MENU to exit. Ringing Patterns Your Teleset has ten different ringing patterns to si gnal incomi ng calls. Ringing can al so be turned off by using the # key. Set the pattern as shown below. Each call appearance can [...]

i 2022 ISDN Teleset 25 Each call appearance can ring with a differe nt sound. This is done by pressi ng any call appearan ce key and choosing a ring pattern (0-9) or silent alertin g (#) and then pressing Accep t. As an example, we press the digit 3 on the keypad or press call appea rance 3, then choose a ring pattern or sil ent alerting(#). We ma [...]

i 2022 ISDN Teleset 26 PrimCA (Primary Call Appearance) Primary Call Appearances are Call Appearan ce lo cations you consider to be your own. Do not confuse PrimCA location s with Primary Directory Numbers (PDN) which are used by your service provider to identify a particula r phone. Some other attributes of PrimCA:  Executive/secretarial applic[...]

i 2022 ISDN Teleset 27 Intercom Intercom is a Call Appearance assign ed by the telephone co mpany switch to be used as an intercom. To manually program a hardkey as an intercom, press MENU , MORE , MORE , Con fig , ICOM . Select the Call Appearance to be used as an Intercom, by pressing it. In our example, Key 16 was pressed. If the Key chosen is a[...]

i 2022 ISDN Teleset 28 To return to Manual Answer, press the Manual Answ er key. Speed Dial Key Assignment You can assign Speed Dial numbers to individua l hardkeys. Programmable ha rdk eys may only be a ss igne d to a si ngl e fun ct ion /fe atur e. If a har dke y is already assigned, it cannot also be used for a Speed Di al key. This activity s h[...]

i 2022 ISDN Teleset 29 If a number is entered that exceeds the 24 digits displayed, the display scrolls to the left and show the last 24 digits entered. The first of the digits will be scrolled off of the display. For example, if the number 91010xxx 01188x01234567890,, 98765 is entered as a spe ed dial the number would be shown as : In this display[...]

i 2022 ISDN Teleset 30 After the entire number is viewed, pres s t he edit key and edit the number as above. To originate a call using the Speed Dial key, press the bu tton that has been programmed wi th the number to be dialed. The Teleset will automatically select a line and di al the number. An alternate operation is to go off-hoo k on the hands[...]

i 2022 ISDN Teleset 31 3. Enter the date you want the alarm to so und, or press Daily , then press Sav e . 4. Enter the time (hour, minute) , then press Save . If you wish to enter additiona l alarms press Next and repeat the above. PASSWORD SELECTION A password (numeric) can safeguard yo ur directory entr ies and programming. Forg e tting your pas[...]

i 2022 ISDN Teleset 32 5. This number is your password. Write it down. You are prompted to confirm the p assword. 6. To begin Lev el 2 protection, press the lit MENU hardkey now. Do not press the Menus softkey. Level 2 protection i s now set. 7. To begin Lev el 3 protection, enter your password and press the Menus so ftkey . Level 3 protects the Te[...]

i 2022 ISDN Teleset 33 NON-PROGRAMMABLE HAR DKEYS AND INDICATORS Non-Programmable Hardkeys and Indicators are fou nd to the ri ght of the touchtone keypad. Some of the keys in this group perform important calling and an swering functions.  MSG If your line service includes the Messag e Waiting feature, the MSG1 (and MSG2, when available) indi ca[...]

i 2022 ISDN Teleset 34 PLACING CALLS The two methods of placing calls are O n-Hook and Off-Hook diali ng. Dialing Off-Hook 1. Lift the handset (go Off-Hook), listen for dial tone and note the stea dy, gr een Call Appearance key. 2. Using the touchtone keyp ad, dial the number and observ e the call timing feature. When the called party answers the c[...]

i 2022 ISDN Teleset 35 Figure 12 is an answered, incoming call with Calling Party Name an d Number. Figure 12: Active Call Name and Number HOLD KEY During a call, you can answer an incomi ng call or initiate another call by pressing the Hold key. The original call is held until you return to it. Automatic Hold is a standard feature of National ISDN[...]

i 2022 ISDN Teleset 36 3–Way Conferencing Conferencing T wo Outgoi ng Calls 1. Place the first call. 2. Press the Conf or the Conf/Tr softkey, the phone automatically provides dial tone from another Call Appe arance. This display is shown after the second call is ringing. 3. Dial the number of the second pa rty. 4. Press the Join key to complete [...]

i 2022 ISDN Teleset 37 Conferencing an Outgoing Call to an Incoming Call 1. Place the outgoing call on Hold by using the Hold key. 2. The outgoing Call Appearance will flash red. 3. Answer the incoming call. 4. Press the Conf (conference) softkey and the phone ad ds dial tone from another Call Appearance. Ignore the dial tone! 5. Press the first (o[...]

i 2022 ISDN Teleset 38 Directory Changes When Directo ry ( DIR ) is pressed, the following is di splayed. If adding an entry, enter the name, press the same keys that are used to dial numbers on the touchto ne pad. For example: the name ED is entered by pre ssing the letters E and D whi ch are found, along with F , on the numeric key ( 3 )on the ke[...]

i 2022 ISDN Teleset 39 Directory Searches To locate a specific entry in the Directory, press Search to display the following screen. At this point, the user may either press Next or Prev to scroll throu gh the entries or enter a name from the keypad. When the keypad is pressed the display will change a s shown below. For example: the name ED is ent[...]

i 2022 ISDN Teleset 40 DIALING OPTIONS Dialing Options allow the user to automat ically add prefix di gits or strip off digits, which are not needed from Directory Numbers recorded in the call log. For example, a digit 9 is required when dialin g calls outside your busin ess group. In order to dial this number from the call log, a digit 9 woul d ha[...]

i 2022 ISDN Teleset 41 To set the Control type press Change . In our illustration we will use Semi Auto, since it will be the most commonly used option. Press SemiAu and then press Sav e . After the Control Type is chosen, enter your Phone Number (Direct ory number) as a 10 digit number. Use the Bkspc key if you make a mistake. Afte r the number is[...]

i 2022 ISDN Teleset 42 Outside Code – This is the prefix you dial to reach a phone number outside o f your business group. This is usually a 9. Local Calls – This is the number of digits requi red to dial a local call after the Outside Code is dialed. Choices are 7 digit, 10 digit or 1+10 digit. Press Change . The Teleset will prompt you to ent[...]

i 2022 ISDN Teleset 43 CALL RECORDS Your Teleset stores call activity records i n electronic memory. The softkey CalLog will change to NewLog upon receipt of an unanswered incoming call to Prime Call App earance s. To access to the call records, press the CalLog , or NewLog , softkey on the startup screen. Among the call s stored are:  Incoming [...]

i 2022 ISDN Teleset 44 If the dial option is set to Semi Auto, the following display is returned. Select Inside if the call is within your Business Group. Select Outside if the call is outside of your Bu siness Group. If the Dial Option is set to Auto, the call will be dialed. Saving a CalLog Entry to the Dire ctor y 1. Press the CalLog or NewLog s[...]

i 2022 ISDN Teleset 45 When the number is transf erred to the Direct ory, you have an opportunity to edit the name.  Use the ∗ key to enter an asterisk or a hyphen. Use the # key to enter a pound sign o r apostrophe.  Use the DN softkey to toggle between the Name and the Telepho ne number.  Use the -  key for a space. ADVANCED FEATURE[...]

i 2022 ISDN Teleset 46 To configure the i 2022 for Analog Port Sharin g the Teleset’s SPID, press MENU , MORE , MORE , Config , MORE , MORE , SPID , Change , Save . The display will show Pressing POTS will change the “Serviced as” line in the disp lay to “Serviced as Voice and POTS”. Press MENU to save and exit. Analog Port Sharing the Te[...]

i 2022 ISDN Teleset 47 To configure the i 2022 for Analog Port on a sep arate SPID, press MENU , MORE , MORE , Config , MORE , MORE , SPID , SPID2 . The display will show Press Change , and enter the second SPID. Then press Sav e . The display will then prompt for a service. Pressing POTS will change the “Serviced as” line in the disp lay to ?[...]

i 2022 ISDN Teleset 48 Outgoing calls can be pla ced from the Analog Port. The analog icons will show the on-hook/ off-hoo k status of the analog call. CALL BLOCKING TONE The i 2022 will furnish an audible tone if there is no B-Channel avail able. This tone w ill notify the user there is no talk path between the i 2022 or the Analog Port to the far[...]

i 2022 ISDN Teleset 49 Off-Hook -- The icon on the right is displayed when the Analog P ort is programmed and the Analog Call Appearance is off-hook. HEADSET – The Headset icon will light when the Hands et/Headset option is in the Headset mode. INTERCOM -- Lights when Intercom i s set to Auto Answer. It is not lit when the Intercom is the manual [...]

i 2022 ISDN Teleset 50 PROGRAMMING A DSS/BLF (DIRECT STATION SELECT / BUSY LAMP FIELD) FEATURE To program a DSS/BLF 1. Ensure the Call Appearan ces to be used for the BLF are set to General Call Appearan ces. 2. Press MENU, MORE, MORE, MORE, DSS/BLF 3. Select a Call Appearance. Press it a se cond time to confirm your selection. 4. Press the SetAddr[...]

i 2022 ISDN Teleset 51 When the featu re softkey to be removed is displaye d, press Clear . In the follow ing display Fw dOn (Call Forwa rd) was cleare d. KEY MAPPING The i 2022 supports a local feature called Key Mapping. The purpose of the Key Mapping feat ure is to allow features that have Feature Activators higher than Ke y 32 to appear on a ha[...]

i 2022 ISDN Teleset 52 Press the hardkey that you would like to remap. If you select a key that is not available you will be prom pted to “Try Another Key.” When you select an available key the display will show: Press MENU to exit the idle menu. At this point the hardkey you selected will be the Feature you entered. Pressing that key will acti[...]

i 2022 ISDN Teleset 53 The Teleset will light the appropriate Ca ll Appearance keys and display the DN assigned to them. This is h elpful when checking Multiple Call Appearan ces or labeling the Teleset. PROTECTING KEYS FROM BEING OVERWRITTEN (This procedure is not necessary On 5ESS Custom IS DN or firmware versions dated K121003 or newer.) Once th[...]

i 2022 ISDN Teleset 54 To unprotect the keys, press them agai n and the key will go dark. KEY CLICKS Key clicks can be enabled or di sabled by pressin g MENU , and dialing 96 on the touchtone keypad. DISABLE LOGGING Call logs can be disabled completely so that no calls will l og, or, they can be disabled so “shared” Call A ppearances will not l[...]

i 2022 ISDN Teleset 55 MAINTAINING THE TELESET CHECKING THE FW VERSION If you experience a problem with the i 2022 you may be aske d to verify the firmware version. To check the FW version of the i 2022, press MENU , Vie w , Version . The display will show the version number. LOADING FW Firmware can be repl aced and the i 2022 can be updat ed using[...]

i 2022 ISDN Teleset 56 Calls Blocked  No B-Channel available 1. B-Channel in use by an other station on the bus. 2. Teleset programmed with a single SPID and an Analog Por t. Either the Teleset can be used or the Analo g Port can be used but not at the same time. GLOSSARY The definitions in this Glossary refer to the i 2022 Teleset only. Bearer [...]

i 2022 ISDN Teleset 57 S Interface – The 4-wire interfa ce betwe en the ISDN telephone a nd the NT1. In the i 2022 it is the same point as the T Interface. Shared Call Appearance (SCA) – A Cal l Appearance that appears on more than one ISDN telephone. Similar to an extension phone in an analog teleph one application. Service Profile Identifier [...]

i 2022 ISDN Teleset ii INDEX A accessori es, 4 ala rm , 3, 30, 31 amplifier, 4 Auto Install, 13 SPID, 14 Switch, 14 Auto-Callback, 4 Auto-SPID, 10 Auto-Switch, 10 B Busy Lamp Field, 49, 50 C Call Appearance, 3, 1 0, 26, 32, 34, 35 , 56 , 57 ConfCA, 26 Call Forwarding, 4, 21 Call Pickup, 4, 21 Caller ID , 3, 33, 34 CalLog , 3, 43, 44 Calls Placing O[...]

i 2022 ISDN Teleset ii P Passive Bus, 8 password, 3, 31, 32 pins, 6 power supply, 6 PROG, 3 provider, 2, 3, 4, 5, 6, 10, 11, 26, 28, 52 R receiver, 32 Redial, 37 REDIAL, 3, 32, 33 ringing pattern, 24, 25 S Setup, 2 Siemens ® EWSD, 11 signal, 24 softkey, 12, 13, 22, 31, 32, 33, 38, 43, 44, 45, 51 software, 3 speaker , 3, 33 SPEAKER, 3 speakerphone,[...]