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Nortel Networks NN43001-122 manual

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  • Page 1

    Nortel Communication Server 1000 Comm unication Ser v er 1000 with Microsoft Exchange Ser v er 2007 Unified Messaging Fundamentals Release: Release 5.5 Document Revision: 02.04 www.nortel.com NN43001-122 .[...]

  • Page 2

    Nortel Communication Server 1000 Release: Release 5.5 Publication: NN43001-122 Document release date: 24 October 2008 Copyright © 2008 Nortel Networks All Rights Reserved. Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES[...]

  • Page 3

    3 . Contents New in this Release 5 Other 5 Revision History 5 How to get help 7 Contents 7 Getting help from the Nortel web site 7 Getting help over the telephone from a Nortel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 8 Getting help through a Nortel distributor or reseller 8 Communications Server 1000 with [...]

  • Page 4

    4 Configure Subscriber Access, Auto Attendant, and MWI DN information 40 Configure information for the MWI Application DN 43 Select MWI Dial Plan type 43 Voice mail softkeys configuration 44 Allowing calling party numbers to update while leaving message 44 Disable a user mailbox 45 Remove a user mailbox 47 Remove a dial plan 49 Disable Operator Ass[...]

  • Page 5

    5 . Ne w in this Release There have been no updates to the document in this release. Other Revision History October 2008 Standard 02.04. This document is up-issued to reflect changes in the section Configure a new dial plan for Microsoft Exchange Unified messaging to support to support Communication Server 1000 Release 5.0 and Microsoft Exchange 20[...]

  • Page 6

    6 New in this Release Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .[...]

  • Page 7

    7 . Ho w to g et help Contents This section contains information on the following topics: • Getting help from the Nortel web site • Getting help over the telephone from a Nortel Solutions Center • Getting help from a specialist by using an Express Routing Code • Getting help through a Nortel distributor or reseller Getting help fr om the No[...]

  • Page 8

    8 How to get help Outside North America, go to the following web site to obtain the telephone number for your region: w ww.nortel.com/callus Getting help fr om a specialist b y using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your[...]

  • Page 9

    9 . Comm unications Server 1000 with Micr osoft Exc hange Server 2007 Unified Messaging Overview CS 1000 support for Microsoft Exchange Server 2007 Unified Messaging enables interoperability between the voice service capabilities of Communication Server 1000 and the Unified Messaging solution provided as a component of Microsoft Exchange Server 20[...]

  • Page 10

    10 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging structure, using either the telephone keypad or speech inputs, to place a call to a user or to locate a user for the purpose of placing a call to that user. In addition, the Auto Attendant gives system administrators the ability to perform the following functions: ?[...]

  • Page 11

    Overview 11 Multiple Microsoft Exc hange Unified Messaging servers on a single network Multiple Servers can be configured for a single network to ensure the effective handling of potential issues caused by challenges of: • Capacity: Each Microsoft Exchange Unified Messaging Server is capable of supporting a maximum of 200 total concurrent (combi[...]

  • Page 12

    12 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging automatically result in load sharing of access to Microsoft Exchange Unified Messaging services by users in the network. Operational Considerations Considerations specific to Microsoft Exchange Server 2007 are as follows: • The only supported codecs are G711 and G[...]

  • Page 13

    Overview 13 dialing plan to access services provided by Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging. • Configuration of the voice mail soft key cannot be changed if there is a combination of CallPilot and Microsoft Exchange Unified Messaging voice mail users on a single node. A recommended deployment solution [...]

  • Page 14

    14 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging • Voice mail messages that have been listened to will continue to register as a new message until the next option is used. • When a user dials the Auto Attendant number (with speech enabled) and does not provide a name, Auto Attendant repeats the prompt for a na[...]

  • Page 15

    Overview 15 — Menu selection and call transfer time is 30 seconds, with a completed call duration of 180 seconds. — Busy Hour (BH) Auto Attendant usage is 0.35 calls per hour for each Microsoft Unified Messaging user. • Auto Attendant operation requires the usage of two SIP trunks, which remain in use for the duration of the call. • If Micr[...]

  • Page 16

    16 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .[...]

  • Page 17

    17 . Configuration of Comm unications Server 1000 with Micr osoft Exchange Server 2007 Unified Messaging For the tasks and procedures associated with configuring Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging, please refer to the sections that follow: • “Configure a new user mailbox for Microsoft Exchange Uni[...]

  • Page 18

    18 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Configure a ne w user mailbox f or Microsoft Exchange Unified Messaging The following section details the required steps for the configuration of a Microsoft Exchange Unified Messaging mailbox. Configuring a user mailbox for Micr osoft Exchange U[...]

  • Page 19

    Configure a new user mailbox for Microsoft Exchange Unified Messaging 19 3 Select New user and click Next , as shown in the following figure: 4 Enter account information for the mailbox user, as appropriate, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messa[...]

  • Page 20

    20 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 5 Click Next to continue 6 Enter the alias for the mailbox user, and select the mailbox location and policy settings, as shown in the following figure. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Un[...]

  • Page 21

    Configure a new user mailbox for Microsoft Exchange Unified Messaging 21 7 Click Next to continue. 8 The Configuration Summary for the current user mailbox is displayed, as shown in the following figure. Review for accuracy, and click New to create the user mailbox. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange [...]

  • Page 22

    22 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 9 The completion screen of the New Mailbox Wizard appears. Click Finish to exit, as shown in the following figure: --End-- Enable a new user mailbox f or use with Microsoft Exchange Unified Messaging The following section details the required steps[...]

  • Page 23

    Enable a new user mailbox for use with Microsoft Exchange Unified Messaging 23 2 The Enable Unified Messaging Wizard appears, as shown in the following figure. Configure the Unified Messaging Mailbox Policy and PIN options, as appropriate for use on your network, and click Enable . Nortel Communication Server 1000 Communication Server 1000 with Mic[...]

  • Page 24

    24 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 3 The completion screen of the Enable Unified Messaging Wizard appears. Click Finish to exit, as shown in the following figure: --End-- Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging [...]

  • Page 25

    Configure a new Dial Plan for Microsoft Exchange Unified Messaging 25 Configure a ne w Dial Plan for Micr osoft Exchange Unified Messaging The following section details the required steps for the configuration of the Microsoft Exchange Unified Messaging Dial Plan. Configure the Microsoft Exchange Unified Messaging Dial Plan Step Action 1 From t[...]

  • Page 26

    26 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Figure 2 Dial Plan General tab 4 Click the Subscriber Access tab. Specify the Welcome Greeting, Informational announcement value, and the Subscriber Access and Call Answer number to be associated with the new Dial Plan. Click Apply and then OK to ac[...]

  • Page 27

    Configure a new Dial Plan for Microsoft Exchange Unified Messaging 27 Figure 3 Dial Plan Subscriber Access tab 5 Select Server Configration > Unified Messaging , and right-click the server name for which your newly-created Dial Plan is intended. Select Properties , as shown in the following figure: Nortel Communication Server 1000 Communication [...]

  • Page 28

    28 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 6 Add the configured Dial Plan under the UM Settings tab, as shown in the following figure: 7 Click OK . 8 Specify the SIP Gateway name and IP address (Signaling Server node address) for the current Dial plan, as shown in the following figure: Norte[...]

  • Page 29

    Configure a new Dial Plan for Microsoft Exchange Unified Messaging 29 Figure 4 Configuration screen for new UM IP Gateway 9 Specify Auto Attendant name and number for the new UM Dial plan. The Auto Attendant Configuration number is provided for the UM Dial Plan configured, as shown in the following figure: Nortel Communication Server 1000 Communica[...]

  • Page 30

    30 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Configure the Operator Assistance f eature To configure the Operator Assistance feature to be used with a configured UM Dial Plan, perform the tasks in the following procedure: Configure the Operator Assistance feature Step Action 1 After [...]

  • Page 31

    Configure the Operator Assistance feature 31 The Attendant properties window appears: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .[...]

  • Page 32

    32 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Select Allow calls to extensions under Dialing Restrictions and click OK . 3 Add an attendant number on the properties window, under the General tab, enter the DN number for the auto attendant, click Add and then OK to add: Nortel Communication Serv[...]

  • Page 33

    Install Geomant Message Waiting Indicator (MWI) application 33 After dialling the number, the prompts for Auto Attendant service are heard by the user. --End-- Install Geomant Message W aiting Indicator (MWI) application Note: The MWI 2007 software is a third-party software developed by Geomant. Information on Geomant and MWI 2007 is provided in th[...]

  • Page 34

    34 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Each implemented instance of Geomant MWI is capable of providing message waiting indications for 2500 users, and has a 10 minute built-in timer for user notification time-out purposes. Detailed procedures to be used in the installation of the Geoman[...]

  • Page 35

    Configure Geomant Message Waiting Indicator (MWI) application 35 The Geomant MWI Service Web page can be opened on the local server using the link https://localhost/MWISrvAdmin/ . Note: The Geomant MWI Service Web page can also be accessed from a different (non-local) system by replacing localhost with the IP Address of the server on which the MWI [...]

  • Page 36

    36 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Figure 6 SIP Gateway configuration screen The installed MWI service can be enabled and configured on a per-user basis with the SIP gateway to which the associated MWI notifications are to be sent. To configure MWI for each user, click the MWI Users [...]

  • Page 37

    Configure Geomant Message Waiting Indicator (MWI) application 37 Figure 7 Unified Messaging User Properties screen Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .[...]

  • Page 38

    38 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Additional notes on configuring CS1000 for MWI • The SIP DCH should be configured with MWI for the RCAP value (LD 17). • User telephones should be configured with MWA (Message Waiting Allowed) Class of Service to receive MWI Lamp notification. [...]

  • Page 39

    Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 39 Figure 8 Configuring a Node for use with Microsoft Exchange Unified Messaging: IP Telephony Node A Node can be imported and its parameters edited to interact specifically with Microsoft Exchange Unified Messaging. Import and edit a Node for Microsoft Exchange Unified Mess[...]

  • Page 40

    40 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Configure Subscriber Access, Auto Attendant, and MWI DN information Opening the Microsoft Unified Messaging tab of the Edit page for Nodes: Servers, Media Cards allows the Subscriber Access, Auto Attendant, and MWI DN information to be configured. [...]

  • Page 41

    Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 41 Adding, modifying, or deleting Subscriber Access Numbers for a Microsoft Exchange Unified Messaging Node The following procedures detail the steps to add, modify, or delete the Subscriber Access Number information for a Node interacting with Microsoft Exchange Unified Mess[...]

  • Page 42

    42 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 Delete the required Subscriber Access Number(s) by clicking the Remove button and saving the configuration. --End-- Adding, modifying, or deleting Auto Attendant numbers for a Microsoft Exchange Unified Messaging Node The following procedures deta[...]

  • Page 43

    Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 43 2 Navigate to the Edit page of the Nodes: Servers, Media Cards configuration page. 3 Expand Microsoft Unified Messaging . 4 Delete the required Auto Attendant Number(s) by clicking the Remove button and saving the configuration. --End-- Configure information f or the MWI [...]

  • Page 44

    44 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 Select either CDP or UDP for the MWI Dial Plan type and save the configuration. --End-- V oice mail softkeys configuration The use of Exchange UM softkeys on IP phones (11XX, 12XX, 2007, 2004, 2002) is enabled through Element Manager by selecting[...]

  • Page 45

    Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 45 Disable a user mailbo x The following section details the required steps for removing all Exchange mailbox attributes from a user object in Active Directory without deleting the user object in Active Directory. Disabling a user mailbo x Step Action 1 In the Exchange Manage[...]

  • Page 46

    46 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Enable the user mailbox after disabling The user mailbox can be enabled after disabling it. The following section details the required steps to enable a disabled user mailbox. Procedure 1 Enabling the user mailbox after disabling Step Action[...]

  • Page 47

    Remove a user mailbox 47 4 Click Next and follow the steps to add a new mailbox, without changing current user account information. --End-- Remove a user mailbo x This procedure details the required steps for removing a user mailbox. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fun[...]

  • Page 48

    48 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Procedure 2 Removing a user mailbo x Step Action 1 In the Exchange Management Console, select Recipient Configuration > Mailbox . 2 In the action pane, click Remove to remove the mailbox, as shown by the following: Optionally, you can right-click[...]

  • Page 49

    Remove a dial plan 49 Remove a dial plan This procedure details the required steps for removing a UM dial plan. Note: Before you can remove a UM dial plan, you must remove any existing associations with other UM components such as UM mailbox policies, Unified Messaging servers, or UM IP gateways. Procedure 3 Removing a dial plan Step Action 1 In th[...]

  • Page 50

    50 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Disable Operator Assistance feature This module details the required steps for disabling Operator Assistance feature functionality, provided by the UM Auto Attendant. The UM Auto Attendant can be disabled: if an auto attendant is disabled, n[...]

  • Page 51

    Remove Operator Assistance feature 51 Optionally, you can right-click the UM Auto Attendant and select Disable from the list of available options. --End-- Remove Operator Assistance feature This module details the required steps to follow for removing a configured UM Auto Attendant. Procedure 5 Removing the UM A uto Attendant Step Action 1 In the E[...]

  • Page 52

    52 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Optionally, you can right-click the UM Auto Attendant and select Remove from the list of available options. --End-- Disable MWI service for a user phone set This module details the procedure for disabling MWI service access on a user phone set. Proc[...]

  • Page 53

    Disable MWI service for a user phone set 53 3 Select a user from the list. The Unified Messaging User Properties page appears. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .[...]

  • Page 54

    54 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 On the Unified Messaging User Properties screen, uncheck MWI Service Enabled to disable MWI service for the user. --End-- Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals[...]

  • Page 55

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  • Page 56

    Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals Copyright © 2008 Nortel Networks All Rights Reserved. Release: Release 5.5 Publication: NN43001-122 Document revision: 02.04 Document release date: 24 October 2008 To provide feedback or to report a problem in this document[...]