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Polycom 1725-32504-001 manual

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Table of contents for the manual

  • Page 1

    | December 2010 | 1725-32504-001 Rev . B User Guide for the Polycom® CX300 Desktop Phone Microsoft ® L ync™ 2010 Edition[...]

  • Page 2

    © 2010 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into ano[...]

  • Page 3

    iii About This Guide Thank you for choosing the Polycom® CX300 Desktop Phone which enables a new era in unified communications curre ntly unavai lable with traditional desktop phones. Connecting a Polycom CX300 phone to a computer running Microsoft ® Lync™ 2010 allows you to place and receive telephone calls over your IP network connection. For[...]

  • Page 4

    User Guide for the Polycom CX 300 Desktop Phone iv[...]

  • Page 5

    v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    User Guide for the Polycom CX300 Desktop Phone vi Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9 3 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 3?[...]

  • Page 7

    1 - 1 1 Getting Star ted with Y our Phone This chapter provides basi c installation instr uctions and information for obtaining the best performance with the Polycom® CX300 desktop phone. The Polycom CX300 phone provides a flexib le and efficient means to access the advanced communication functions of Microsoft® Lync™ 2010. The Polycom CX300 su[...]

  • Page 8

    User Guide for the Polycom CX300 Desktop Phone 1 - 2 Par ts List The following components are included in your Polycom CX300 package: 1 Polycom CX300 desktop phone with attached USB Cable 2 Handset 3 Handset cord 4 Quick Start Guide and registration card Check this list be fore installation to en sure that you have received each item. If you are mi[...]

  • Page 9

    Getting Started with Y our Phone 1 - 3 2 (Optional.) Connect the headset cord to the headset jack on the back of the phone. A list of supported headsets is available in the V oice section of Polycom’s Support web site at http ://www .polycom.com/support/vo icedo cumentation/ . Note If headsets are deployed in high electros tatic environments wher[...]

  • Page 10

    User Guide for the Polycom CX300 Desktop Phone 1 - 4 Connecting the Phone to Y our Computer T o connect the Polycom CX300 d e sktop phone to your computer: >> Connect the USB cable (attached to the base unit) to a USB 1.1 or 2.0 port on your computer. Upon powering up your phone, a splash screen appears. An example is shown below: Note The Po[...]

  • Page 11

    Getting Started with Y our Phone 1 - 5 Features of Y our Phone The features of the Polycom CX300 desktop phone are: 1 Graphic Display —Shows information about call s, messages, ti me, date, and other relevant data. An example of the idle scre en is shown below. The display backli ght is lit when: — You are in a call. — You are changing the ph[...]

  • Page 12

    User Guide for the Polycom CX300 Desktop Phone 1 - 6 3 Hold Key —Holds an active call or resumes a held call. You can also use the Hold key to clear a phone number that you have entered before you have completed the call or to toggle between two active calls. 4 Delete Key —Delete displayed data or reject incoming call. 5 Message Waiting Indicat[...]

  • Page 13

    Getting Started with Y our Phone 1 - 7 Before Y ou Use Y our Phone Phone Location Place your phone in a well-ventilated, fl at, level, clean, and dry location near your computer. Connecting to Microsoft L ync 2010 After you have plugged the USB (connected to your phone) into your computer, the CX300 splash screen appears. If the Microsoft Lync 2010[...]

  • Page 14

    User Guide for the Polycom CX300 Desktop Phone 1 - 8 a In the wizard, ensure that the Speaker and Microphone devi ce options are both set to Polycom CX300 for the Handset or Headset setup pages. Click Next . b Ensure that the Speaker/Mic rophone or Speakerphone de vice options are both set to Polycom CX300 . (Yo u may n eed to s elect Custom in the[...]

  • Page 15

    Getting Started with Y our Phone 1 - 9 • Text Size Setting V olume Key Response Rate The volume key response rate sets how fast the volume changes afte r the user’s key press and how fast the phone ’s volume increases or decreases in response to a user’s key press. T o change the volume key response rate settings: 1 After you press the 5 di[...]

  • Page 16

    User Guide for the Polycom CX300 Desktop Phone 1 - 10 4 Press * to exit. T ext Size Setting Two font sizes are support ed for most language s: • A normal size • A larger size (factory default) T o change the size of the display text: 1 After you press the 5 dial pad key during startup, press 1 to continue with device settings , and then press 1[...]

  • Page 17

    2 - 1 2 Using the Basic Features of Y our Phone Your Polycom® CX300 desktop phone is designed to be used like a r egular handset. Calls may be placed or answ ered using the phone or the Microsoft ® Lync™ client window. Once installed and configured, the Po lycom CX300 desktop phone and Microsoft Lync 2010 work in a t ightl y integrated manner. [...]

  • Page 18

    User Guide for the Polycom CX300 Desktop Phone 2 - 2 This chapter also provide information on: • Using Your Phone with Microsoft Office Live Meeting • Changing the Language • Restarting Your Phone To troubleshoot issues with the phone, refer to Troubleshooting Your Phone on page 3-1 . This guide only describes how to use the Polycom CX300 des[...]

  • Page 19

    Using the Basic Features of Y our Phone 2 - 3 T o place a call using the handset: >> Do the f ollowing steps in an y order: — Pick up the handset. — Dial the desired number using the dial pad. The number appears on the graphic display. The numbers will automatically dial onc e the complete number is entered. To dial out immediately, press[...]

  • Page 20

    User Guide for the Polycom CX300 Desktop Phone 2 - 4 Answering Calls When you get an incoming voice call, Microsoft Lync 2010 displays an audio popup notification in t he lower right cor ner of your computer’s di splay. The popup provides contextual information about the caller to help you decide whether to accept the call, and it provides a vari[...]

  • Page 21

    Using the Basic Features of Y our Phone 2 - 5 T o switch where the au dio is received: >> In the Microsoft Lync 2010 conversion win dow do the following: — Click the Switch Audio Dev ice icon. — Select another device from the list. Ending Calls T o end a call: >> Do one of the following steps: — Replace the handset. — Press the [...]

  • Page 22

    User Guide for the Polycom CX300 Desktop Phone 2 - 6 Redirect Calls When you receive an incoming call on the Polycom CX300 phone, you can redirect the call by clicking the Re direct soft key in the Microsoft Lync 2010 client window. You can choose to: • Redirect the call to an instant message. A call rejection message is sent to the calling party[...]

  • Page 23

    Using the Basic Features of Y our Phone 2 - 7 T o put a call on hold: >> Press the Hold key. Press the Hold key again to resume the call. For warding Calls You can configure your Microsoft Lync 2010 to forward all incoming calls to another contact (known as static forwarding). T o enable call for warding to another contact: 1 In the Microsoft[...]

  • Page 24

    User Guide for the Polycom CX300 Desktop Phone 2 - 8 T o listen to voice messa ges: 1 Press and hold down the 1 dial pad key f or 1.5 seconds. 2 When prompted for your PIN number, enter the number using the dial pad. The voice mail access feature is config ured by your system admini strator, who assigns the initial PIN number. Using Y our Phone wit[...]

  • Page 25

    Using the Basic Features of Y our Phone 2 - 9 For example, if Microsoft Lync 2010 is set to “Thai” and the Windows operating system is in English, the info rmation on the phone display will be in Thai, except for the date and time, wh ich will be in English. The phone remembers the last language that was used by Microsoft Lync 2010 and uses Eng[...]

  • Page 26

    User Guide for the Polycom CX300 Desktop Phone 2 - 10[...]

  • Page 27

    3 - 1 3 T roubleshooting Y our Phone This chapter presents problems, likely causes, and corrective actions that might occur with your Polycom® CX 300 Desktop Phone. Problems are grouped as follows: • Power and Startup • Controls, Placing and Receiving Calls • Access to Systems • Audio • Microsoft Lync 2010 If you still need as sistance, [...]

  • Page 28

    User Guide for the Polycom CX300 Desktop Phone 3 - 2 Controls, Placing and Receiving Calls Symptom Problem Corrective Action The Polycom CX300 keys do not provide call control as described in this guide. Y our Microsoft L ync 2010 client or your Microsoft L ync 2010 account may not be configured correctly . Cont act your syste m administr ator to e[...]

  • Page 29

    T roubleshooting Y our Phone 3 - 3 Access to Systems Audio Symptom Problem Corrective Action There is no response from key presses. The Polycom CX300 desktop phone is not in active state. Do one of the following steps: • Press the keys more slowly . • Make a call to the phone to check for inbound call display and ringing as normal. The display [...]

  • Page 30

    User Guide for the Polycom CX300 Desktop Phone 3 - 4 Microsoft L ync 2010 Pressing the Speakerphone key has no effect. The sound still comes out of the handset earpiece. The Audio setting s in your Microsoft L ync 2010 client are not correct. Adjust the audio settings in Microsoft L ync 2010 to ensure that speaker audio is directed to your computer[...]

  • Page 31

    Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United States, exclu[...]

  • Page 32

    User Guide for the Polycom CX300 Desktop Phone Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase fr[...]

  • Page 33

    Safety Notices Safety Notices - 3 Safety and Compliance Usage and Cleaning • Use in accordance with these instructions. • Do not use near any heat sources. • Only use attachme nts/accessor ies specified by Polycom. • Clean only with dry cloth. Operating Env ironment This device is rated as a commercial product for operation at +41ºF (+5 º[...]

  • Page 34

    User Guide for the Polycom CX300 Desktop Phone Safety Notices - 4 Safety and Complia nce (Continued) CE This Polycom CX300 has been marked with the CE mark. Thi s mark indicates compliance with EEC Directive s 2004/108/EC and 2006/95/EEC. A full copy of the Declaration of Confo rmity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshir[...]