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Polycom 8000 manual

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  • Page 1

    SpectraLink 8000 SVP Server SVP100 Administration Guide for SRP January 2008 Edition 1725-36032-001 Version F[...]

  • Page 2

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP PN: 1725-36032-001_F.doc 2 Trademark Information Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom , Inc. in the Uni ted States of America and various countrie s. All other trademarks used herein are the prope rty of t[...]

  • Page 3

    About this Guide This document explains how to configure and maintain one or more SpectraLink 8000 SVP Servers within the SpectraLink 8000 Telephony Gateway system. Polycom Model Numbers This document covers the following registered model number: SVP100 Related Documents SpectraLink 8000 Telephony Gateway: Administration Guide for SRP (1725-36028-0[...]

  • Page 4

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact the Cu stomer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. Icons and Conventions This manual uses the following[...]

  • Page 5

    Contents 0 About this Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents .............................................................................3 Customer Support Hotline .....................................[...]

  • Page 6

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP PN: 1725-36032-001_F.doc 6 Network Configuration ....................................................................21 SendAll .........................................................................................22 SVP Server Configuration ..............................................[...]

  • Page 7

    1 SpectraLink 8000 SVP Server Overview The SVP Server is an Ethernet LAN device that works with APs to provide QoS on the wireless LAN. Voice packets to and from the SpectraLink 8000 Wireless Telephones are intercepted by the SVP Server and encapsulated for prioriti zation as they are routed to and from the SpectraLink 8000 Telephony Gateway. One o[...]

  • Page 8

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP Multiple SVP Servers Multiple SVP Server environments are those which have more than one SVP Server. Up to 16 SVP Serv ers may be installed in any one subnet. The Timing Function In the SpectraLink Gateway enviro nment, SVP Servers provide the "timing" function for active calls. I[...]

  • Page 9

    SpectraLink 8000 SVP Server Overview SpectraLink 8000 SVP Server Capacity The table below shows the capacity of SpectraLink 8000 Telephony Gateways in a multiple SVP Server environment. The table shows the total possible calls at 100% active calls. However, since it is unlikely that all handsets will be in use at the same time, the table then analy[...]

  • Page 10

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP Notes on System Configuration Wireless telephones cannot roam with uninterrupted service between subnets unless specific LAN components are present. Certain AP/Ethernet switch combinations establish a layer-2 tunnel across subnets that enables the han dsets to roam. Without this capability,[...]

  • Page 11

    SpectraLink 8000 SVP Server Overview System Diagram The following diagram shows one SpectraLink 8000 SVP Server residing on a network with five SpectraLink 8000 Telephony Gateways, wireless LAN APs, and Ethernet switch: 2-001_F.doc 11 (SpectraLink 8000 Tel eph ony Gateway system example) SpectraLink 8000 SVP Server Ethernet Switch access point Wir [...]

  • Page 12

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP System Components SpectraLink e340/h340/i640 and 8020/8030 Wireless Telephones Employees can carry wireless telephon es to make and receive calls as they move throughout the building. The wireless telephones are to be used on-premises; they are not cellular or satellite phones. They are con[...]

  • Page 13

    SpectraLink 8000 SVP Server Overview wireless data devices. Contact Polycom, or a certified Polycom distributor, for specific information about your facility’s needs. The SpectraLink system must connect to APs that utilize SVP. Contact Polycom, or a certified Polycom distributor, to verify that your AP and its software version are supported. Ethe[...]

  • Page 14

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP The Front Panel of the SVP Server The SVP Server’s front panel contains ports to connect to power, the LAN, and to an administrative computer via an RS-232 port. Status LEDs supply information about th e SVP Server’s functioning. PWR 3 4 5 1 2 L N K O K PN: 1725-36032-001_F.doc 14 RS-23[...]

  • Page 15

    2 Installing the Spectralink 8000 SVP Server As shown in the system diagram the SVP Server is connected to the Ethernet switch. The specificatio ns covered here allow for great flexibility in physical placement of the components within stated guidelines. Required Materials The following equipment must be provided by the customer.  Power Outlet ?[...]

  • Page 16

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP • A maximum distance of 325 feet (100 met ers) from the Ethernet switch. Install the SVP Server The SVP Server may be mounted on a rack or to a wall. Mount the SVP Server on a rack The rack mount kit is designed for mounting equipment in a standard 19” rack and should contain the follow[...]

  • Page 17

    Installing the SpectraLink 8000 SVP Server PN: 1725-36032-001_F.doc 1 Connect SVP Server to LAN Using a Cat. 5 cable, connect the NETWORK port on the SVP Server to the connecting port on the Ethernet switch. Connect power 1. Connect the power plug from the AC adapter to the jack labeled PWR on the SVP Server. Use only the provided Class II AC Adapt[...]

  • Page 18

    [...]

  • Page 19

    3 Configuring the SpectraLink 8000 SVP Server During initial setup of the SVP Server the IP address is esta blished and the maximum number of active calls per AP is set. Optionally, you may enter a hostname and a location for software updates via TFTP. Connecting to the SVP Server The initial connection to the SVP Server must be made via a serial c[...]

  • Page 20

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP Connecting via telnet Telnet can only be used after the SVP Server’s IP address is configured. The Telnet method of connection is used for routine maint enance of the SpectraLink Server for both local and remote administration, depending on your network. To connect via Telnet, run a Telne[...]

  • Page 21

    Configuring the Spec traLink 8000 SVP Server Network Configuration The IP address and other network settings are e stablished via the Network Configuration screen. This is also where you may optionally establish a hostname and enter the I P address of the location of any software updates you may obtain from Polycom. See Chapter 5 Software Maintenan[...]

  • Page 22

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP SendAll In a system with multiple SVP Servers, the SendAll option is provided to speed configuration and to ensure identical settings. The S=SendAll option allows you to send that configuration parameter to every SVP Server on the LAN. SendAll can only be used after the IP add ress is estab[...]

  • Page 23

    Configuring the Spec traLink 8000 SVP Server Subnet Mask The network administrator must define the subnet mask. Default Gateway The IP address of a router on the local subnet. SVP-II TFTP Download Master This entry indicates the source of software updates for the SVP Server. See Chapter 5 Software Maintenance for more information. Valid source loca[...]

  • Page 24

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP Syslog Server Logging can be set to Syslog or NONE . If Syslog is set, a message is sent to the syslog server when an alarm is triggered. Disable Telnet service Prevents Telnet access into the SV P Server. Reset the SVP Server for the change to take effect. Upon reset the Telnet p rotocol s[...]

  • Page 25

    Configuring the Spec traLink 8000 SVP Server The SVP Server will automatically lock for maintenance if the IP address is changed. When this Maintenance Lock occurs, the SVP Server must be reset upon exit. All active calls are terminated during a reset. SVP-II Mode Set to NetLink when using a SpectraLink 8000 Telephony Gateway. Ethernet link The SVP[...]

  • Page 26

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP that the administrator cannot change this option. It is automatically set by the system. Reset the sys tem at exit to clear Maintenance Lock . Inactivity Timeout (min) Set the number of minutes the administrative module can be left unattended before the system closes it. This number can be [...]

  • Page 27

    Configuring the Spec traLink 8000 SVP Server RTP traffic is the audio traffic to th e PBX. It requires voice quality. PBX traffic is not audio to the PBX. Inter-SVP2 traffic is the information-passing protocol that SVP Servers use to communicate with each other. The final DSCP tag of traffic for pa ckets in each of the above Traffic Classes is gove[...]

  • Page 28

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP 1. Select Change Password from the main menu. A screen similar to the following will appear: 2. Enter the information and either select Set Password or press the S key to set the new password. If you forget a password, call Polycom Customer Service for assistance. PN: 1725-36032-001_F.doc 2[...]

  • Page 29

    4 Swapping/Adding/Deleting SVP Servers Whenever an SVP Server is removed from the system, wireless telephones that are using the SVP Server will be affected. If the removal of the SVP Server is inte ntional, the administrator should lock and idle the system prior to removing an SVP Server. Whenever an SVP Server is added to the system, the change i[...]

  • Page 30

    [...]

  • Page 31

    PN: 1725-36032-001_F.doc 31 5 Software Maintenance The SVP Server uses proprietar y software programs written and maintained by Polycom Corporation. The software versions that are running on the system components can be displayed via the System Status screen. You may obtain information about so ftware updates from Polycom or its authorized dealer. [...]

  • Page 32

    [...]

  • Page 33

    6 Troubleshooting via System Status Menu Information about system alarms, and network status displays on various screens accessed through the System Statu s Menu screen, which is opened from the main menu of the SVP Server. See the previous sections for directions on how to connect to the SVP Server and navigate to the System Status Menu . Error St[...]

  • Page 34

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP system function and to troubleshoot areas th at may be experiencing trouble. Error Status The Error Status screen displays any alarms that i ndicate some system malfunction. Some of these alarms are easily remedied and others require a call to Polycom’s Customer Support Department. From t[...]

  • Page 35

    Troubleshooting via System Status Menu From the System Status Menu , select Network Status . The screen displays information about the Ethernet network. This information can help troubleshoot network problems. A sa mple screen is displayed here. Ethernet Address – MAC address of the SVP Server (hexadecimal). System Uptime – the number of days, [...]

  • Page 36

    SpectraLink 8000 SVP Server: Ad ministration Guide for SRP fifo – overrun occurred during reception alignment – nonoctet-aligned packets (number of bits NOT divisible by eight) multicast – packets received with a broadcast or multicast destination address TX – Ethernet statistics concerning the transmitted packets du ring System Uptime. byt[...]

  • Page 37

    Troubleshooting via System Status Menu PN: 1725-36032-001_F.doc 3 This screen also displays the model type. From the System Status Menu , select Software Version . A sample screen is displayed here. Note that the software versions on y our system may be different from the versions displayed in the above sample screen. The table below shows the desc[...]

  • Page 38

    [...]

  • Page 39

    PN: 1725-36032-001_F.doc 39 Safety Notices WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. WARNING: SpectraLink products contain no user-serviceable parts inside. Refer servicing[...]

  • Page 40

    Index A Access Point, description ..................................... 13 Alarms .................................................................... 34 C Configuratio n Initial setup ....................................................... 22 Customer Support Hotline ....................................4 D Download master .........................[...]