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Polycom 1725-44328-001 manual

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Table of contents for the manual

  • Page 1

    December , 2010 | 1725-44328-001 Rev .A Polycom ® CX500/CX600/CX3000 IP Phone User Guide Microsoft ® Lyn c ™ 2010 Edition[...]

  • Page 2

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide ii Polycom, Inc. T rademark Information POLYCOM ® , the Polycom “Triangles” logo and the names an d marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All ot[...]

  • Page 3

    Conte nts Polycom, Inc. iii Contents Polycom ® CX500/CX600/CX3000 IP Phone User Guide . . . 1 Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 View a Contact Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Recei[...]

  • Page 4

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide iv Polycom, Inc.[...]

  • Page 5

    Polycom, Inc. 1 Polycom ® CX500/CX600/CX3000 IP Phone User Guide Welcome to the new world of Microsoft ® Lync ™ 2010 Phone Edition communications software. With Lync 2010 Phone Edition, you have voice communication capabilities not available with your traditio nal phone. For example, with Lync Phone Edition, you ca n view call logs, join meetin[...]

  • Page 6

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide 2 Polycom, Inc. Make a Call In addition to the standard way of ma king a phone call (by picking up the handset and dialing), you can make calls as follows: • Calling from the Contacts screen on your phone • Calling by searching for a contact using the keypad • Calling from Microsoft ® Lync ?[...]

  • Page 7

    Make a Call Polycom, Inc. 3 T o call by searching for a contact using the keypad: 1 Press the numbers on the phone keypad that correspond to the contact name or the phone extension. For example, to find ‘Tony Smith,’ begin pressing 8669*76484, where ‘*’ is the space between the first and last name. 2 When you find the contact you want to ca[...]

  • Page 8

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide 4 Polycom, Inc. View a Contact Card A contact card provides details about a contact’s availability and presence. Depending on the access level that a contact grants you, you may see the contact’s phone numbers, schedule in formation, th e phone number of the most recent call, and a personal no t[...]

  • Page 9

    Receive a Call Polycom, Inc. 5 Receive a Call You can either answer a call or redirect the call to your voice mail. T o handle an incoming call: >> From the Incoming call screen, do one of the following: — To answer the call, either select Answer or pick up the handset. or — To send the caller directly to your voice mail, select To V oice[...]

  • Page 10

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide 6 Polycom, Inc. T o mute ever yone except yourself w hen you’re in a conference call: >> From the In Call screen, select Menu , and then select Mute Audience . View Call Logs The Call Logs screen displays a history of incoming, outgoing, and missed calls. T o view your call logs: 1 From your[...]

  • Page 11

    Check V oice Mail Polycom, Inc. 7 Check V oice Mail If your organization has enabled voice ma il, you can access your voice mail to check messages or to change your voic e mail greetin g. If you have unheard messages, the Voice Mail icon displays a number indicating how many messages you have, and a red light appear s at the upper right corner of y[...]

  • Page 12

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide 8 Polycom, Inc. T o answer a seco nd call when you’re in an active call: >> From the Incoming call screen, select Answer . Your active call is placed on hold and your second call is answered. T o switch between calls: 1 Press the Home button on the phone, and then se lect Active Call . 2 Fro[...]

  • Page 13

    Escalate a Call to a Conference Call Polycom, Inc. 9 T o end a call: >> From the In Call screen, select End . Escalate a Call to a Conference Call You can start a conference call during a phone call and add more participants. T o escalate a call to a conference call: 1 From the In Call screen, select Menu , and the n select Add Other s . 2 To[...]

  • Page 14

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide 10 Polycom, Inc. T o transfer a call directly to someone else: 1 From the In Call screen, select Menu , and the n select Transfer Directly To . 2 Enter a number or select a contact, and then select Call . T o consult with someone before transferring a call: 1 From the In Call screen, select Menu , a[...]

  • Page 15

    T ransfer a Call Polycom, Inc. 11 T o transfer a c all to a Parking Lot: 1 From the In Call screen, select Menu , and the n select Transfer to Parking Lot . The call will be placed on hold. A notification appears, displaying a nu mber to call to retrieve the call. 2 Contact the team th at you want to answer the call , and give them the number from [...]

  • Page 16

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide 12 Polycom, Inc. Join a Meeting from the Calendar Your calendar displays Microsoft ® Outlook ® appointments for the current day. You can join a meeting by using your phone. T o join a meeting: 1 From your phone’s Home Screen, se lect the Calendar icon. 2 From the Today’s Calendar screen, choos[...]

  • Page 17

    Access Phone Settings and Help Polycom, Inc. 13 Access Phone Settings and Help You can access Help and configure the following settings on your phone: • Volume • Brightness • Logging • Desk Phone Location • Make Test Call • Ring Tones • Phone-Unlock PIN • Time Zone • Date Format • Time Format • Language • High Contrast • T[...]

  • Page 18

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide 14 Polycom, Inc. T o access the ge neral Help for the phone: >> From your phone’s Home screen, select Menu , and then select Help . T o access conte xt-sensitive Help for a specific screen: >> From your current screen, select Menu and then select Help . Reset Y our Phone If your phone [...]

  • Page 19

    Polycom, Inc. 15 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information abou t service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the S tat e of Cali fornia, U.S.A., and by the laws of the United S tates, excl udin[...]

  • Page 20

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide 16 Polycom, Inc. Polycom Limited Warranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service , fo r on e ye ar fro m th e da t e of purchase [...]

  • Page 21

    Safety Notices Polycom, Inc. 17 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the following two conditions: 1 This device may not cause harmful interference, and 2 This device must accept any interferences receiv ed, including interference that may cause undesired operation[...]

  • Page 22

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide 18 Polycom, Inc. Safety and Complia nce (continued) W ARNING Electrical Safety T o avoid electric shock, do not connect safety extra low vo ltage (SEL V) circuits to teleconference station network (TNV) circuits. LAN ports contain SEL V circuit, and W AN ports cont ain TNV circuits. Some LAN and W A[...]