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Polycom 8020 manual

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  • Page 1

    SPECTRALINK 8020/8030 WIRELESS TELEPHONE SpectraLink 8020/8030 Wireless T elephone and Accessories USER GUIDE Contact Information Please contact your Polycom Authorized Reseller for assistance. Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588 http://www .polycom.com Copyright Notice Copyright © 2007, 2008 Polycom, Inc. All rights reserved unde[...]

  • Page 2

    2 SpectraLink 8020 Wireless T e lephone 2 ABC 1 4 GHI 7 PQRS 3 DEF 0 FCN LINE 6 MNO 9 WXYZ 5 JKL 8 TUV SpectraLink 8020 V olume up ST ART Function key (FCN) Microphone LINE END Headset jack Softkeys Nav keys V olume down NavOK[...]

  • Page 3

    3 SpectraLink 8030 Wireless T e lephone 2 ABC 1 4 GHI 7 PQRS 3 DEF 0 FCN LINE 6 MNO 9 WXYZ 5 JKL 8 TUV V olume up V olume down ST ART Function key (FCN) Microphone LINE END Headset jack Softkeys Nav keys T ALK NavOK SpectraLink 8030[...]

  • Page 4

    4 Notice Polycom, Inc. has prepared this do cument for use b y Polycom personne l and customers. The drawings and specif ications contained h erein are the pr operty of Polyco m and shall be neit her reproduced in wh ole or in par t without th e prior written approval of P olycom, nor be impli ed to grant any license to make, use, or sell e quipmen[...]

  • Page 5

    5 INTRODUCTION Y our SpectraLink 8020/8030 Wireless T elephone uses radio wave tech- nology to send and rece ive voice trans missions. It is design ed to oper- ate like a cell phone. However , the handset uses the private telephone system installed in your facility and will not operate outside the area covered by this system. About This Guide This [...]

  • Page 6

    6 TABLE OF CONTENTS THE HANDSET ............................................ .............................. 8 Modes of Operat ion ........... ......... ........... ......... ........... ........... ......... ....... 8 Menu Navigation ....... ........... ......... ........... ......... ........... ........... ......... ... 8 Shortcut Keys ..........[...]

  • Page 7

    7 ACCESSORIES ..................... ...................................... .............. 33 Battery Packs ..... ........... ......... ........... ......... ........... ........... ......... ........ 33 Notes on Batte ry Packs ... ........... ......... ........... ........... ......... ........... . 34 Charger Models . ........... ......... .......[...]

  • Page 8

    8 The Handset THE HANDSET Modes of Operation Y our handset has five modes of oper ation: Menu Navigation Mode Descript ion Standby The handset is not in a call or messaging. Active A call is coming in, a call is being dialed or the handset is in a call or messaging. Config menu User preferences are being accessed in the Config Menu . In this mode t[...]

  • Page 9

    9 The Handset The navigation keys (Nav keys) just below the softkeys are used to navi- gate through menu options. These are referred to in this guide as Nav S , Nav T , Nav W , Nav X , and NavOK to select. Shor tcut Keys When a menu is displayed, a shortcut key may be displayed on the rig ht edge of the menu line. Press the corresponding number on [...]

  • Page 10

    10 The Handset information, and softkeys that have been programmed by your system administrator . Press FCN to scroll to additional softkey sets. Status Bar Indicators Indicator Func tion The signal-strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out of ra nge. The voicemail icon is[...]

  • Page 11

    11 The Handset T elephone ring icon. A regular tele phone call is coming in. Messaging ring icon. A call is coming in from a Messaging application. The PTT ring icon. A PTT call is coming in. The priority PTT ring icon. A call is coming in on the priority PTT channel. This call will override any othe r . Muted The muted indicator displays after the[...]

  • Page 12

    12 The Handset Softkey Labels The bottom row of the handset displays labels associated with the fo ur softkeys just below it. When a softkey is active, a label appears to describe its function. Pressin g the softkey will activate the feature. When additional softke ys are available, Nav arrows appear to the left and right of the softkey labels. Pre[...]

  • Page 13

    13 The Handset Cncl Cancel Returns to the previous menu display without saving any data that might have been entered. Del Delete Deletes the character to the left of the cursor . Done Finished Exits a list when more tha n one selection is possible. Edit Edit Opens an editing window so you can change information about an entry in the phonebook. Exit[...]

  • Page 14

    14 The Handset Redl Redial Displays a list of the last 10 nu mbers dialed. Save Save Saves the current entry to the phonebook. Set Set From the speed-dial assignment display , opens the phonebo ok listing for assigning a phonebook entry to a speed-dial key . Spdl Speed-dial Opens the list of speed-dial numbers. Spkr Speakerphone T og gles speakerph[...]

  • Page 15

    15 Getting Started GETTING ST ARTED Y our SpectraLink 802 0/8030 Wireless T eleph one is designed for full mobility within the workplace and o perates much like a cell phone. It also interfaces with the telephone system at your workplace and incor- porates advanced tele phony features. This section co vers the basic functions available in ev ery fa[...]

  • Page 16

    16 Getting Started T urn handset off Press and hold the END key . One chirp wi ll sound. If you are in a call, hang up first, then turn off the handset. Unlock th e keypad Press the Unlk softkey , then # , to unlock the keypad. Lock the keypad Press the Lock softkey . Make an inte rnal call Press the START key , wait for a dial tone, then dial the [...]

  • Page 17

    17 Getting Started Dial a num ber Once you hear a dial tone, press the number keys to dial the number . Predial a number From standb y mode, press the keypad to enter up to 28 numbers. Then dial the call by pressing START , Nav OK or the Spkr softkey. Redial a number Press the Redl softkey from standby mode. A list of recently-dialed numbers displa[...]

  • Page 18

    18 Getting Started Answer a call on a second li ne If you are on a call and hear subdued ringing, a call is coming in on a secon d line. The line number on the display may be flashing. T o answer this call, put your first call on hold and press the LINE key , then the line number of the second call. Answer with headset Press any key (other than END[...]

  • Page 19

    19 Getting Started Mute the micropho ne Press the Mute softkey . End the call Press the END key . Be sure to do this at the end of each call to return to the standby mode. Change the pro file Press the Prof softkey and us e the Nav keys to select a new profile while in standby mode. The selected profile is marked with an asteri sk (*). Edit the pho[...]

  • Page 20

    20 Getting Started Use messag e alerts If programmed in your facility , message alerts may be activated by pressing the designated softkey assigned by the system administrator . Press the FCN key to scroll through the softkey sets. In certain messaging applications, the back-arrow/asterisk (< *) key is used for left and up navigation and the for[...]

  • Page 21

    21 Advanced Feature s ADV ANCED FEA TURES Facility-Specific Features Press the FCN key while off-hook or in a call to display the the softkeys programmed for advanced te lephony features such as transfer , confer- ence, and voicemail. The features ma y be activated by pressing the cor- responding shortcut key . Contact your system administrator for[...]

  • Page 22

    22 Advanced Feature s T oggle Options Some menu optio ns that have only two possibilities operate on a toggle basis. The current setting is shown on the second row of the display , called the info line. Highligh t the option and press Nav OK to toggle between the settings. For example, when Ring in Headset is the menu option, Ring in Speaker will s[...]

  • Page 23

    23 Advanced Feature s Changing Ring Settings T o change the ring tone or any other ri ng setting for any profile, go to User Profiles and select the profile. Select R ing Settings and then se lect Telephone for standard phone calls or on e of the Message Alerts for text messages. Then select the ring option you want to adjust. See page 24 for the d[...]

  • Page 24

    24 Advanced Feature s Config Menu Options Lock Keys User Profiles Silent Vibrate Loud Soft Custom Set as Active Ring Settings Noise Mode Ring in Headset Ring in Speaker Warning T ones Key T ones Push-to-talk Ring Cadence Ring T one Ring V olume Vibrate Cadence Ring Delay continued on next page T elephone Message Alert 1 Message Alert 2[...]

  • Page 25

    25 Advanced Feature s continued from previous page Phone IP Address SVP IP Address Firmware V ersion System Info Push-to-talk Default Channel Subscribed Channels PTT Audio V olume PTT T one V olume Phone Settings Extension Info Keypad Autolock Display Contrast Use Hearing Aid Use No Hearing Aid Startup Song Play/Inhibit Predial Enable/Disable Exten[...]

  • Page 26

    26 Advanced Feature s Data Entr y and Editing Enter numbers by pressing the buttons on the keypad . The blinking underscore identifies the current cursor position. When entering alpha- numeric strings, the CAPS/caps softkey will appear and may be pressed to toggle between upper and lower-case letters. Enter letters by repeat- edly pressing the corr[...]

  • Page 27

    27 Advanced Feature s Speakerphone Y our system administrator can enable or disable the speakerphone mode. If the speakerphone is enabled, it is activated by pressing the Spkr softkey . Press the Spkr softkey again to end speakerphone mode. The audio then transfers to the handset earpiece. When speakerphone mode is disabled, Spkr will not appear as[...]

  • Page 28

    28 Advanced Feature s Phonebook The phonebook in your SpectraLink 8020/8030 Wireless T elephone can store up to 20 user -defined numbers. Open the phonebook list by press- ing the Phbk softkey from the standby mo de or by pressing the Save softkey during predia l. Y ou may add, delete, or edit a phonebook entry , open the speed-dial list or start a[...]

  • Page 29

    29 Advanced Feature s Phonebook Edit Entr y Options Speed-Dial The SpectraLink 8020/8030 Wireless T e lephone can assign up to 10 speed-dial keys to numbers entered into the phonebook. Open the speed-dial list by pressing the Spdl softkey from standby mode. If programmed, the first it em on this list is the system-wide speed-dial number set by the [...]

  • Page 30

    30 Advanced Feature s Y ou may also use the Nav keys to highlight a number or listing and then press START or the Spkr softkey to dial the number . The Exit softkey returns you to the standby mod e. A phonebook entry may be assigned to a speed-dial key from the speed- dial list. Select the speed -dial key that you wish to assign and th en press the[...]

  • Page 31

    31 Advanced Feature s Push-to-talk (PTT) The PTT feature allows SpectraL ink 8030 Series Wireless T elephones to operate in a group broadcast mode that allows the handsets to behave like walkie-talkies, where a single handset can transmit to multiple lis - teners. PTT is enabled by the system administrator and set up by the user in the Config Menu [...]

  • Page 32

    32 Advanced Feature s End one PTT call and start another one Press the END key to exit the PTT call. Press and release the TALK button and select a different channel from the list. Press and hold the TALK button to begin transmitting on the different channel. Receive a PTT call while on a telephon e call Press the END key to end the telephone call.[...]

  • Page 33

    33 Accessories ACCESSORIES Accessories for the SpectraLink 8020/80 30 Wireless T elephone include three different charger models, thre e different Battery Pack mo dels, headsets and several carrying options. Batter y Packs The Battery Packs must be rech arged periodically . Each type of Battery Pack requires a different amount of t ime to achieve a[...]

  • Page 34

    34 Accesso ries The Battery Pack can be changed while th e call is still in p rogress. Do not press END . Quickly remove the discharged Battery Pack and replace with a charged Battery Pack, press END to turn the handset back on and then press START to resume the call. Notes on Batter y Packs • Battery Pack life will vary depending on handset mode[...]

  • Page 35

    35 Accessories Place the Single or Dual Charger on a flat, horiz ontal surface. Plug the power supply into the charger and into an appropriate wall outlet. The Quad Charger may be mounted on a horizontal or vertical surface. Charging Status The handset display and the LED on the Dual and Q uad Chargers indi- cate whether or not charging is occurrin[...]

  • Page 36

    36 Accesso ries Single Charger The Single Charger is designed to allow the handset to remain opera- tional through speakerphone or headset u se while the handset's Battery Pack is being charged. The ha ndset ma y also be charged while it is in standby mode or turned off. Place the handset in the Single Char ger facing forward. While the hand- [...]

  • Page 37

    37 Accessories Dual Charger The Dual Charger is designed t o charge the Battery Pack in the handset while it remains operational and also charge an additional Battery P ack in the rear charg ing bay . The handset has charging priority when both slots are occupied. Place the handset in the front slot, facing forward. The Battery Pack alone snaps int[...]

  • Page 38

    38 Accesso ries Quad Charger The Quad Charger is designed to simultaneously charge four Battery Packs. It may be mounted on a horizontal or vertical surface. The Battery Pack snaps into the charging slot. The LED above the occu- pied bay indicates the charging statu s of the Battery Pa ck in the bay. A flashing LED may indicate a Battery Pack failu[...]

  • Page 39

    39 Accessories Carr ying Options The following options are availabl e for handset protection and easy handset carrying and removal. Belt clip: Spring-loaded plastic belt clip that attaches to the back of the handset. Swivel belt clip: Swivel-style belt c lip that attaches to the back of the handset with full 360 degree swivel or eight-position ratc[...]

  • Page 40

    40 Administration HANDSET ADMINISTRA TION FA Q s How does the h andset power off and power on? The END key is the power on/power off key . Press and hold it to turn the handset on. T urn the handset off from the standby mode by pressing and holding the END key . If you are in an active call, end the call by pressing the END key. This returns the ha[...]

  • Page 41

    41 Administration What is the range of the SpectraLink 8020/8030 Wireless T elephone? As barriers affect radio transmission, there is no single answer for this question. Normally , you can expect t he same range as with any other wireless device. However , if your fa cility has metal walls or other mate- rials that inhibit radio waves, the range wi[...]

  • Page 42

    42 Administration What features (transfe r , mute, etc.) are available and how are they activated? Active call features such as Mute and Hold are available by pressing the softkey programmed to the feature. Additional features, such as T rans- fer and Conference, are locally programmed and usually activated by pressing the FCN key and then the soft[...]

  • Page 43

    43 Administration Specifications Radio mo de (set by s y stem administr tator) 802.11b, 802.11g 2.4–2.4835 GHz 802.11a 5.150–5.250 GHz 5.250–5.350 GHz 5.470–5.725 GHz 5.725–5.825 GHz T ransmissi on type Direct-sequence spread spectrum (DSSS) T ransmit data rate Up to 54 Mb/s Radio QoS SpectraLink V oice Priority (SVP) Wireless security Wi[...]

  • Page 44

    44 Administration Notes:[...]

  • Page 45

    45 INDEX A Accessories Battery Packs 33 Carrying options 39 Chargers 34 Headset 39 Active mode 8 Administration Care of handset 47 FAQs 40 Handset Operat ion Summary 15–20 Specif ications 43 Answer call First line 17 Second line 18 Via headset 18 B Backlight 19 Battery Packs Chargin g 35–38, 41–42 Charging st atus 35 Dual Charger 37 Options 3[...]

  • Page 46

    46 Volume with 40 While charging 34, 36 Hold Place a call on 18 Softkey label 13 I Internal call 16 K Keypad Cleaning 42, 47 Cover 39 Illustration 2, 3 Lock 9, 11, 16 Unlock 14, 16 M Menu navigat ion 8 Modes of operatio n 8 Mute On status bar 11 Softkey label 13 Use of 19, 42 N Navigation 8 P Phonebook Call 17 Edit 19 Edit entry opt ions 29 Feature[...]

  • Page 47

    47 CARE OF YOUR HANDSET • Avoid dro pping the handset or knock ing it against hard surfaces. Car rying the handset in a ho lster or carrying case wil l help protect it. • There are no ser viceable parts in the ha ndset or chargers. Y ou shou ld not open the hands et case or disassembl e the chargers. Doing so will void your warranty . • T urn[...]

  • Page 48

    SPECTRALINK 8020/8030 WIRELESS TELEPHONE SpectraLink 8020/8030 Wireless T elephone and Accessories USER GUIDE Contact Information Please contact your Polycom Authorized Reseller for assistance. Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588 http://www .polycom.com Copyright Notice Copyright © 2007, 2008 Polycom, Inc. All rights reserved unde[...]