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Polycom CX400 manual

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Table of contents for the manual

  • Page 1

    September, 2007 Edition 1725-32002-001 Rev. A User Guide for the Polycom ® CX400 Cordless Phone[...]

  • Page 2

    Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format. As between the part[...]

  • Page 3

    iii About This Guide Thank you for choosing the Polycom CX400 cordless phone which enables a new era in unified communications curre ntly unavai lable with traditional desktop phones. Connecting a Polycom CX400 cordless phone to a computer running Microsoft ® Office Communicator 2007 allows you to place and receive telephone calls over your IP net[...]

  • Page 4

    User Guide Polycom CX400 Cordless Phone iv[...]

  • Page 5

    v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Polycom® CX400 Cordless Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 6

    User Guide Polycom CX400 Cordless Phone vi Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9 Upgrading Your Phone’s Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10 3 Troubleshooting Your Polycom® CX400 Cordless Phone . . . 3–1 Power and Startup . . . . . [...]

  • Page 7

    1 - 1 1 Getting Star ted with Y our Polycom ® CX400 Cordless Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with your Polycom CX400 cordless phone. The Polycom CX400 cordless phone provid es a flexible and efficient m eans to access the advanced communication functions of Micr osof[...]

  • Page 8

    User Guide Polycom CX400 Cordless Phone 1 - 2 If you require additional information or assistance with your new phone, contact your system administrator. Par ts List The following components are inclu ded in your Polycom CX 400 cordless phone package: • Polycom CX400 cordless phone handset • Cradle with integrated USB cable Note Before you conn[...]

  • Page 9

    Getting Started with Y our Polycom® CX400 Cordless Phone 1 - 3 • Lithium Polymer Battery • Quick Start Guide and registration card Check this list be fore installat ion to en sure that you have received each item. If you are missing any items, c ontact your system administrator. Assembling Y our Polycom CX400 Cordless Phone This section descri[...]

  • Page 10

    User Guide Polycom CX400 Cordless Phone 1 - 4 2. Connect the USB connector to a USB 1. 1 or 2.0 port on your computer. Charging the Polycom CX 400 Handset Batter y T o charge the handset batter y: 1. Insert the battery into the handset.[...]

  • Page 11

    Getting Started with Y our Polycom® CX400 Cordless Phone 1 - 5 2. Place the handset into the cradle. While the phone is charging, the cradle ’s left-hand charging LED is steady red and, if the handset is turned on, the handset status LED is green. When the phone is completely charged, the cr adle’s charging LED turns off. This may take 1 to 2 [...]

  • Page 12

    User Guide Polycom CX400 Cordless Phone 1 - 6 The handset and cradle are paired at the factor y. If you find that you ne ed to re-pair the handset and the cra dle, follow the instructions in this section. T o determine if your handset is already paired: 1. Press and hold Power On key for at least three seconds until the display appears. 2. If the r[...]

  • Page 13

    Getting Started with Y our Polycom® CX400 Cordless Phone 1 - 7 you are logged in, your account na me appears on the graphic display along with your presence state. Connecting the Optional Headset T o connect the optional headset: 1. Connect the headset (optional) to the headset jack on the side of the phone. The handset accommodates a headset with[...]

  • Page 14

    User Guide Polycom CX400 Cordless Phone 1 - 8 Features of Y our Polycom CX400 Cordless Phone The features of the Polycom CX400 cordless phone are: 1. Earpiece 2. Graphic Display —Shows presence information, call status, date, time, message waiting and other data. 3. Power/End Call Key— End calls or turn the handset on or off. 4. Speakerphone Ke[...]

  • Page 15

    Getting Started with Y our Polycom® CX400 Cordless Phone 1 - 9 10. Volume Key —Use to adjust the volume of the handset, speakerphone, and headset speaker, and ringer if not in a call. 11. Microsoft PowerPoi nt/Microso ft Office Communicator Switch — Allows you to switch between Microsoft PowerPoint Viewer and Microsoft Office Communicator mode[...]

  • Page 16

    User Guide Polycom CX400 Cordless Phone 1 - 10 be the device for the Sounds setup page. Otherwise ensure that your PC sound output device is selected. d Check Finish to exit the wizard. Usage Guidelines To navigate through menus, to enter data, and instructions on how to use Microsoft Office Communicator 2007, refer to the Microsoft Office Communic[...]

  • Page 17

    2 - 1 2 Using the Basic Features of Y our Polycom ® CX400 Cordless Phone Your Polycom CX400 cordless phone is designed to be used like a regular handset, but you place calls using th e Microsoft Office Commun icator 2007 client window. Calls may be answered using the phone or the Microsoft Office Communicator 2007 client window. The ha ndset inclu[...]

  • Page 18

    User Guide Polycom CX400 Cordless Phone 2 - 2 • Using a Headset • Using Speakerphone Mode • Controlling a Microsoft PowerPoint Slide Show • Restarting Your Phone • Upgrading Your Phone’s Firmware To troubleshoot issues with the phone, refer to Troubleshooting Your Polycom® CX400 Cordless Phone on page 3-1 . This guide only describes ho[...]

  • Page 19

    Using the Basic Features of Y o ur Polycom® CX400 Cordless Phone 2 - 3 2. Select a contact in the Microsof t Office Communicator 2007 client window. 3. Do one of the following steps in Mi crosoft Office Communicator 2007 to start the call: a Double click on the contact’s name in the Microsoft Office Communicator 2007 client window to open a conv[...]

  • Page 20

    User Guide Polycom CX400 Cordless Phone 2 - 4 When the notifi cation pop-up appears, you can answer the call with the Polycom CX400 cordless phone or with Microsoft Of fice Communicator 2007. To take any other action, perform t hose actions in the Microsoft Office Communicator 2007 client window. Thos e other actions could be one of declining the c[...]

  • Page 21

    Using the Basic Features of Y o ur Polycom® CX400 Cordless Phone 2 - 5 T o end a call with Microsoft Of fice Communicator 2007: ¾ Press End Cal l soft key in the Microsoft Office Communicator 2007 conversation window. Muting the Microphone During a call, press the Microphone Mute key on the h andset. The microphone mute icon appears on the graphi[...]

  • Page 22

    User Guide Polycom CX400 Cordless Phone 2 - 6 information on speakerphone mode and it s use of your computer’s speakers, refer to refer to Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless Phone on page 1-9 . Putting a Call on Hold During a call, you may place a call on hold. This may be done on the handset or in Microsoft[...]

  • Page 23

    Using the Basic Features of Y o ur Polycom® CX400 Cordless Phone 2 - 7 T o enable call for warding to another par ty: 1. In the Microsoft Office Communi cator 2007 window, select the Forwarding icon to the right of your name. 2. On the Forwarding scr een, select the forwarding rule that you want to apply. 3. If you are forwarding to another contac[...]

  • Page 24

    User Guide Polycom CX400 Cordless Phone 2 - 8 T o listen to voice messa ges: 1. In the Microsoft Office Commu nicator 2007 window, click th e Forward Calls key, select the Forward Calls icon, and then select Call Voice Mail to call your voice mail server. 2. When prompted for your PIN number, you can use the dial pad in the Communicator Conversatio[...]

  • Page 25

    Using the Basic Features of Y o ur Polycom® CX400 Cordless Phone 2 - 9 T o use the handset as a Microsoft Power Point slide show controller: 1. Open a Microsoft PowerPoint pr esentation on your computer. The Polycom CX400 cordless phone cradle must be attached to this computer. 2. In Microsoft PowerPoint, put the prese ntation in Slide Show mode. [...]

  • Page 26

    User Guide Polycom CX400 Cordless Phone 2 - 10 T o restar t the phone: ¾ Remove and replace the battery. Un plug the phone from the computer, then plug it back in. The restart process will begin. Upgrading Y our Phone’ s Firmware Your Polycom CX400 cordless phone handset and cradle contain firmware that implements the p hone's functionali t[...]

  • Page 27

    3 - 1 3 T roubleshooting Y our Polycom ® CX400 Cordless Phone This chapter presents problems, li kely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls, Making and Receiving Ca lls • Access to Screens and Systems • Displays • Audio • Microsoft Office Communicator 2007 If you still need as s[...]

  • Page 28

    User Guide Polycom CX400 Cordless Phone 3 - 2 Power and Star tup Symptom Problem Corrective Action The handset appears to be dead with no LEDs or display (the cradle has power as indicated by LEDs that are steady or flashing). The Polycom CX400 handset has no power . The battery has become discharged. Do the following steps: • Ensure that the han[...]

  • Page 29

    T roubleshooting Y our Polycom® CX400 Cordless Phone 3 - 3 Controls, Making and Receiving Calls Symptom Problem Corrective Action The Polycom CX400 handset keys do not provide call control as described in this guide. Y our Microsoft Off ice Communicator 2007 client o r your Microsoft Office Communications Server 2007 system may not be configured p[...]

  • Page 30

    User Guide Polycom CX400 Cordless Phone 3 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from key presses. The Polycom CX400 cordless phone is not in active state. Do one of the following steps: • Press the keys more slowly . • Make a call to the phone to check for inbound call display and ringing as no[...]

  • Page 31

    T roubleshooting Y our Polycom® CX400 Cordless Phone 3 - 5 Displays Symptom Problem Corrective Action There is no display on the Polycom CX400 handset. Th e cradle is not receiving po wer or the handset battery is discharged. Refer to Power and S tartup on page 3-2 . The display shows incorrect information, even though the handset appears healthy [...]

  • Page 32

    User Guide Polycom CX400 Cordless Phone 3 - 6 Audio Symptom Problem Corrective Action There is no audio on the Polycom CX400 handset earpiece. Y our Microsoft Off ice Communication Server 2007 account may not be configured correctly . Cont act your sys tem adminis trator to ensure your account is co nfigured in Enterprise V oice mode. There is no a[...]

  • Page 33

    T roubleshooting Y our Polycom® CX400 Cordless Phone 3 - 7 Microsoft Of fice Communicator 2007 Symptom Problem Corrective Action The Microsoft Office Communicator 2007 clie nt is not working properl y . There may be probl ems with the Microsoft Office Communicator 2007 client software or with Microsoft Office Communications Server 2007. Cont act y[...]

  • Page 34

    User Guide Polycom CX400 Cordless Phone 3 - 8[...]

  • Page 35

    Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United States, exclu[...]

  • Page 36

    User Guide Polycom CX400 Cordless Phone Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase from Poly[...]

  • Page 37

    Safety Notices Safety Notices - 3 Safety and Compliance Usage and Cleaning • Use in accordance with these instructions. • Do not use near any heat sources. • Only use attachme nts/accessor ies specified by Polycom. • Clean only with dry cloth. Operating Env ironment This device is rated as a commercial product for operation at +41ºF (+5 º[...]

  • Page 38

    User Guide Polycom CX400 Cordless Phone Safety Notices - 4 Safety and Complia nce (Continued) FCC Part 15 Cl as s B This product was te sted and complies w ith the limits for a Class B di gital device unde r Part 15 of the U.S. Federa l Communications Commission (F CC) rules, and is subject to these con ditions: It may not cause harmful inte rferen[...]

  • Page 39

    Safety Notices Safety Notices - 5 Safety and Complia nce (Continued) Lietuvi ǐ [Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoj a, kad šis Polycom CX400 atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas. Neder lands [Dutch]: Hierbij verklaart Polycom (UK) Ltd dat het toestel Polycom CX400 in overeenstemming is met de essentiël[...]

  • Page 40

    User Guide Polycom CX400 Cordless Phone Safety Notices - 6[...]

  • Page 41

    Index – 1 Index A adjusting volume 2–5 answering calls 2–3 assembling your phone 1–3 C calls ending 2–4 on hold 2–6 using speakerphone 2–2 , 2–8 with handsets 2–2 with headsets 2–2 , 2–8 charging the handset 1–4 conference calls 2–3 configuring Microsoft Office Communicator 2007 1–9 connecting the headset 1–7 connectin[...]

  • Page 42

    User Guide Polycom CX400 Cordless Phone Index – 2 S speakerphone answering a call 2–4 , 2–8 placing a call 2–2 , 2– 8 T troubleshooting audio problems 3–7 calling problems 3–5 control problems 3–3 display problems 3–5 Microsoft Office Commu nicator 2007 problems 3–7 power and startup problems 3–2 screen and system problems 3?[...]