English dropdown-ico

Polycom IP 500 manual

1
2
3
4
5
6
7
8
9
10
11
12
13

Go to page of

Similar user manuals

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Polycom IP 500, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Polycom IP 500 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Polycom IP 500. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Polycom IP 500 should contain:
- informations concerning technical data of Polycom IP 500
- name of the manufacturer and a year of construction of the Polycom IP 500 item
- rules of operation, control and maintenance of the Polycom IP 500 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Polycom IP 500 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Polycom IP 500, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Polycom service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Polycom IP 500.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Polycom IP 500 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    Polycom IP 500/501 User Guide Polycom IP 500/501 User Guide[...]

  • Page 2

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 2 of 13 T able of Contents Table of Conten ts ..... ..... .... ..... ..... .... ..... ....... .... ..... ..... .... ..... ..... .... ..... .... ........ ..... ..... .... ..... ..... .... .2 Introduction ..... ..... .... ..... ..... .... ..... ..... ....... .... ..... [...]

  • Page 3

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 3 of 13 Introduction The purpose of this document is to inform VoicePipe users how use the Polycom IP500/501 Phone with VoicePipe. Each feature available with the VoicePipe Professional Seat will be described along with instructions on how to use the feature. Some use[...]

  • Page 4

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 4 of 13 The V oicePipe T oolbar The VoicePipe Toolbar can be used to configure calling features such as do-not-disturb and call forward, and can also be used for a wide variety of click to call features. The VoicePipe Toolbar complements the VoicePipe Web Portal and a[...]

  • Page 5

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 5 of 13 Feature Functionality Account Cod es - Verified Requires a user to enter a unique number that identifies to which account an outbound call should be assigned. Using the Feature 1. GO OFF HOOK . 2. Dial the NUMBER of the party you wish to call. 3. An IVR will i[...]

  • Page 6

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 6 of 13 Splitting a Conference Call 1. To split the existing conference call, press the SPLIT soft key. This places both calls on hold on separate lines. 2. Using the DISPLAY CONTROL keys, select the call you would like to disconnect, press the RESUME soft key, then p[...]

  • Page 7

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 7 of 13 Using the Feature Activate: 1. GO OFF HOOK 2. Press *76 3. Follow the IVR instructions. Deactivate 1. GO OFF HOOK 2. Press *77 Call Forward No An swer Enable a user to redirect calls to another destination when an incoming call is not answered within a specifi[...]

  • Page 8

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 8 of 13 Call Pickup This feature enables a user to pickup a call that is coming in on another user’s line. The other user’s line must be in the same ‘pickup group’ with the user activating the feature. Pickup groups are pre-configured by the System Administrat[...]

  • Page 9

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 9 of 13 3. Press the SEND soft key. 4. When the second party picks up you may consult with them. 5. Press the TRNSFER soft key to transfer the call. 6. Press the CANCEL soft key to return to the first caller without transferring the call. Extended Functionali ty A use[...]

  • Page 10

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 10 of 13 Caller ID Blocking Per Call Allow users to block their caller ID on a call-by-call basis. Using the Feature 1. GO OFF HOOK . 2. Press *67 . You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call. Caller ID [...]

  • Page 11

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 11 of 13 2. Using the DISPLAY CONTROL keys, select the individual LINE that you want to place in Do Not Disturb mode and then press the SELECT soft key, or press the SET ALL soft key to select all lines. 3. Press the ENABLE soft key. † If the phone number is shared [...]

  • Page 12

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 12 of 13 Extended Functionali ty 1. GO OFF HOOK 2. Press *07 . Push-to-Talk Provides intercom-like functionality. This feature allows a user to dial another station where the system will request the destination station to automatically answer. For this feature to work[...]

  • Page 13

    Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 13 of 13 3. Using the KEYPAD Enter the Speed Dial 8 Code 2-9 plus the NUMBER you want to associate w ith it and then press the # key. 4. The IVR will notify you whether or not the programming was successful. Use 1. GO OFF HOOK 2. Press the Speed Dial 8 Code 2-9 using [...]