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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Polycom RMX 2000, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Polycom RMX 2000 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Polycom RMX 2000. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Polycom RMX 2000 should contain:
- informations concerning technical data of Polycom RMX 2000
- name of the manufacturer and a year of construction of the Polycom RMX 2000 item
- rules of operation, control and maintenance of the Polycom RMX 2000 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Polycom RMX 2000 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Polycom RMX 2000, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Polycom service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Polycom RMX 2000.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Polycom RMX 2000 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Poly co m RMX 2000 Hardwar e G uide Ve r s i o n 2.0.2[...]
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Page 2
Co py rig ht © 20 08 Po ly co m , In c . All R igh ts R eserv e d Catalog No . DOC2184B Ve r s i o n 2.0.2 Pro p riet ary an d C o nfi d en tia l The info r m at i on con tai ne d her ein i s t he sol e i ntel le ct ua l pr oper ty of Pol yco m, In c. N o dist rib ut i on , rep rod uc ti on or una uth oriz ed use of th ese mate ria ls is p erm itt[...]
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Page 3
Regulat ory Not ices Uni ted States Fed era l Co mm unic atio n Commission (F CC) Pa rt 15: C las s A Statem en t . Thi s equipm ent ha s been tested an d foun d to co mply wi th t he lim its fo r a Cla s s A di gi t al de vi ce , p u rsu an t t o P art 15 of th e F CC Rul es . T est limit s are de si gned t o prov id e r eas onab le pro tect ion a[...]
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Page 4
Chinese Comm unication Ce rtificate Singa pore C er tific ate RMX 2000 comp l ies wit h ID A st anda rds G0 916- 07 Regulat ory Not ices[...]
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Page 5
Po lycom RMX 2000 Hardware Guide i T able of Content s Ha rd wa re De s crip tio n . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Ma in F ea tur e s . .. .. ... ..... .. ... .. .. ... .. ... .. ... .. .. ... .. ..... ... .. .. ... .. ... .. ... .. .. ... .. ... ..... .. .. 1- 1 RMX 2000 Specif icati ons ..... .... ..... ... ..... .... ....[...]
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Page 6
T abl e of C ont ent s ii[...]
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Page 7
1-1 1 Hardwa re Descrip tion This Hardw are Gu ide p rovide s inform ati on on the RM X 2000 an d its com pone nts. Th is s ystem u tilizes a mo du lar “u n iversal slo t” platfo rm, whose components are designed f or high performance, c apacity and rel ian ce . Main Fea ture s The Polycom RMX 2000 offers the followi ng features: •L i n u x ?[...]
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Page 8
Chapter 1- Hardware Descript ion 1-2 RMX 2000 Specifi cati ons Tabl e 1 -1 Pol ycom RMX 20 00 Speci fica tions Physical Height 3U (13. 28 cm .) Widt h 19” (48. 26 cm .) Depth 15.74” ( 40 cm.) Weigh t Up to 16.5 Kg . Free sp ace above MCU 3” stan dard inst allation. IP Pr otocols Audio G .71 1, G . 722, G .722.1 , G .729A, G .723.1 , Si ren14.[...]
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Page 9
Po lycom RMX 2000 Hardware Guide 1-3 Sit e R equi remen ts This section describes the requirements your site m ust meet for safe in s tal lat i o n an d op e r at io n of th e sy st e m . Saf et y Req u ir em ent s For your protecti on, pl ease r ead the se s afety instru ctions comp letely before operating the equi pment. • Look ca refu ll y for[...]
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Page 10
Chapter 1- Hardware Descript ion 1-4 • In a single rack ins tallatio n, stabiliz ers should be attached to the rack. • In mu ltipl e rac k in stalla tions, the ra cks sho uld be c oupl ed t ogeth er. • Alw ays mak e sure th e ra ck is stabl e be fore ex tend ing a com ponent from the rack. • You shoul d ex tend onl y one c omponent at a ti [...]
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Page 11
Po lycom RMX 2000 Hardware Guide 1-5 RMX 200 0 Compone nts On the RMX 2000 m odules are lo c ated on both the f ront an d r ear of t he MCU a s listed in Table 1-2, " Polyco m RMX 2000 Component Descri ption" . For m ore information see the descriptions of the " RMX 2000 Front Panel” on pag e 1-5 and " RMX 2000 Rear Panel” o[...]
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Page 12
Chapter 1- Hardware Descript ion 1-6 Tabl e 1-2 Polycom RMX 2000 Compon ent Des cripti on Component Des cription CPU (CNTL) Module Th e CPU Module controls and mana ges the RMX 2000. The CPU Module has an Com Expr ess Penti um-M 1.4 GHz proces sor , a 40GB hard di sk dri ve, 1GB Compa ct Flas h and 5 12MB of DDR RAM. The O perat ing System i s Linu[...]
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Page 13
Po lycom RMX 2000 Hardware Guide 1-7 RMX 20 00 Rear Pa ne l The RMX 2000 rea r panel contain s the RTM IP boar d and optional ly, the RTM ISDN board. In additi on, the rear panel houses the main power swit ch, AC in let, a circu it break er, and a dditi onal co mmuni cat ion s po rt s. RT M IP The RTM IP bo ard provides system shelf management base[...]
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Page 14
Chapter 1- Hardware Descript ion 1-8 The followin g items appear on the RMX 2000 rear pane l: Tabl e 1-3 RMX 2000 Rear Panel - RTM IP Compone nt Descript ion It em Descri ption LAN 1 NA - Disconne cte d. Note: LAN 1 is cov ered with a plast i c cap that sho uld not be removed. LAN 2 Used for the Networ k conn ect ion. LAN 3 For Remote Acce ss only [...]
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Page 15
Po lycom RMX 2000 Hardware Guide 1-9 RT M I SDN The RTM ISD N car d conne cts dire ctl y to an MPM ca rd. Th e RTM I SDN card routes data between the MPM cards and c omponents of the sys tem, conver ts ISDN T1/E1 media to IP packet s and provides conn ectivi ty to ex terna l ISDN n etwo rks. The RTM ISDN c ard is in stalle d on the re ar pane l o f[...]
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Page 16
Chapter 1- Hardware Descript ion 1-10 ISDN/PSTN Clock Source Eac h RT M IS DN ca rd ha s i t s own pr imar y an d s econd ary cloc k s ource. The first span to synchronize becomes the pr imary clock source and the second span to synchronize become s the s eco ndar y clock source. This cloc k i s u sed to synch ron ize I SDN spa ns o nly (it is no t[...]
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Page 17
Po lycom RMX 2000 Hardware Guide 1-11 Cabl e s Conn ec ted to t he RTM IP & ISDN Boar ds All exter n al connector s are located on the rear panel. Figure 1-4 RMX 2000 Rear Panel V iew with Cab les LAN 2 Conn ection Po we r Cable Of f/On switc h E1 /T 1 C onn e cti on Do not remove t he prot ecti ve cap s f rom LAN1, LAN3 and ShMG port s .[...]
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Page 18
Chapter 1- Hardware Descript ion 1-12 RMX 2000 LEDs The RMX include s LED s located on the front panel an d rear pan el. In the front panel, the L EDs reflect the state of the mo dule. The LEDs on the rear panel indicate the state of the external connections and the status of the RTM IP board. R MX 2 000 F ront Pan el LEDs The following it ems appe[...]
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Page 19
Po lycom RMX 2000 Hardware Guide 1-13 RMX 20 00 Rear Pan el L ED s RTM IP The following items appear on the R TM IP board: MPM ERR Red ON - Major err or on board. RDY Green ON - T he board h as complete d sta r tup succ essful ly . ACT Amber ON - At least one p articip ant is connect ed t o a confer ence . HS Bl ue Flashe s - Shut down pr oce ss in[...]
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Page 20
Chapter 1- Hardware Descript ion 1-14 10/100 ShMG LEDs LNK Green Lit with ac t ive net work connect ion, fli ckers with Pac ket ac tiv ity . 100 Amber Lit when ac tive networ k is 10/ 100 M b , fl icker s with P a c k et ac tiv ity . SL O T (1 -4 ) LEDs LNK (1 -4) Green Lit with ac t ive networ k connect ion, fli ckers with Pac ket ac tiv ity . 1Gb[...]
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Page 21
Po lycom RMX 2000 Hardware Guide 1-15 RTM ISDN The f ollo wing it ems app ear on th e RTM ISDN r ear pa nel: Tabl e 1 -6 RM X 2000 R TM ISDN Rear Panel LEDs Functi on Name LE D Name LED Color Descri ption LAN LED ( 1 ) LNK Green Lit with a ct ive ne t work connec t ion, fl ic kers wit h Packet ac t iv it y . 1 Gb Amber Lit when 1Gb connecti on onli[...]
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Page 22
Chapter 1- Hardware Descript ion 1-16 Compon ent Rep lacement The RM X 2000 is designed with ease o f maintenance in mind. Mos t components ar e swappable and are acces sible directly via the front panel or the re ar panel . The following components can be replaced when they are faulty: • C PU (C NT L) Mo dul e • Mu lti Proc ess or M odu le (M [...]
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Page 23
Po lycom RMX 2000 Hardware Guide 1-17 Pri or to re moving an MPM boa rd th e capt ive sc rews must be un scr ewed and the ejector levers must be used to “power down” the card. Powering dow n of the card by light ly pullin g on the MPM card ’s ejector m ech anism. Once th e ej ector lev ers h ave been p ulled a r emo va l seque nce is in iti a[...]
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Page 24
Chapter 1- Hardware Descript ion 1-18 Re pla cin g a po wer ed On ( hot ) MP M car d 1 Loosen the captive screws that fasten the card to the M CU. 2 Pull the ejector levers on the sides of the card fo rward and slightly ou tw a rd u n ti l th e b lu e HS LE D on th e ca rd and the Contr ol Unit st a rt to f las h. 3 The power off sequen ce for the [...]
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Page 25
Po lycom RMX 2000 Hardware Guide 1-19 5 Careful ly s lide the MP M M o dule out t hrou gh the front panel. 6 On the card to be in stalled, move the ejec tor levers to t heir fully open position. 7 Slide i n the r eplacement MPM Module. 8 Push the M PM Modul e firm ly int o t he B ackplane, m aking sure it is prope rly seated in its slot. 9 Ens u r [...]
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Page 26
Chapter 1- Hardware Descript ion 1-20 Repl aci n g th e CP U (C NT L) M o dule The CPU m odule is the manageme nt system of the RMX 2000. Use the following procedure t o replac e a C PU (CNTL) Module: 1 Ens ure th at pow er swit ch to the RMX 20 00 is tu rned OFF (O). 2 Unscrew the captive screws on the front panel of the RM X 2000 that sec ure th [...]
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Page 27
Po lycom RMX 2000 Hardware Guide 1-21 R eplac in g th e P ower S uppl y Dr awe r A single supply unit powers the RMX 2000. Use the following procedure to replace a Power Supply: 1 Ensu re that power switch to the RMX 2000 is tur ned OFF (O). 2 Unsc rew the capti ve screws on the fron t panel of the RMX 2000 that s ecur e t h e Powe r Su ppl y. 3 Us[...]
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Page 28
Chapter 1- Hardware Descript ion 1-22 Repl aci n g th e Fan D ra wer Three fans ar e mounted in the Fan D rawer, where the airflow is from r ight to le ft. Sho uld one of these fans fail as indi cated b y a Fan LE D, you a re required to replace the fan drawer. 1 Unscrew the captive screws on the front panel of the RM X 2000 that secure the Fan Dra[...]
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Page 29
Po lycom RMX 2000 Hardware Guide 1-23 Replac ing a RTM ISDN card 1 Ensu re that power switch to the RMX 2000 is tur ned OFF (O). 2 Loosen the captive screws that fasten the card to the M CU. 3 Remove the RTM ISDN board. Use the met al ejector lever s to pull the RTM ISDN Mod ule o ut o f its slot in the B ackpla ne. 4 Careful ly s lide the R TM ISD[...]
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Page 30
Chapter 1- Hardware Descript ion 1-24 11 Connect the RJ-45 terminated PRI cables into any o f the slots labeled PRI1 - PRI12: Up to 9 PR I c ab les c a n b e co nn ect ed t o an R TM I SD N ca rd , w it h e ach car d p r o vid in g c on n ect io n f o r up t o 7 E1 or 9 T 1 PR I line s . W he n tw o RTM ISDN ca rds are in stalled, up to a total of [...]
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Page 31
Po lycom RMX 2000 Hardware Guide 1-25 Replac ing t he RTM IP Boa r d The RTM IP board on the rear of the RMX 2000 provides connectiv ity to all the MCU modules. Use the following procedure to r eplace the RTM IP board: 1 Ensu re that power switch to the RMX 2000 is tur ned OFF (O). 2 Unsc rew the capti ve screws on the re ar panel of the RMX 2000 t[...]
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Page 32
Chapter 1- Hardware Descript ion 1-26[...]