Polycom RMX 500 manual

2.5 .0 | Mar. 2012 | 3 725 - 8293 3- 001 /A Use r’s Gui de For Polycom ® RMX ™ 500 a nd Polycom ® RMX™1000 Sys te m s ( Conference on Ports )[...]

ii Trademark Information Poly com ® , the Polycom "Triangles " logo and the na mes and marks ass ociated with Polycom's products are trademark s and/or service marks of Polycom , Inc. and are registe red and/or common law marks in the United States and various other countries. All other trade marks are prop erty of their respective [...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) i Table of Con tents Syst e m O ver vi ew 1-1 RMX Sys te m 1-1 RMX Mai n Featu res 1-3 Video D ispla y 1-3 LPR 1-4 IVR - Enabled Conferencing 1-4 Rec ordin g L ink 1-4 Conferencing Capabilities and Opt ions 1-4 User Interfaces 1-5 First Time [...]

Table of Conten ts ii Conference Profiles 4-1 Defini ng a Conf ere nce Prof ile 4-3 General Settings 4-4 Advan ced 4-5 Vide o Qual ity 4-7 Video Setting 4-13 Audio Setting 4-14 Conference Skin Skins 4-15 Conference Recording 4-15 Overlay 4-16 Site Name 4-17 Modifyin g a Profile 4- 17 Deleting a Profile 4- 17 Setting a Def ault Pr ofile 4- 18 Record[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) iii Reserving a Daily Confere nce 7-4 Reserving a Weekly Conf erence 7-4 Reserving a Monthly Conf erence 7-5 Modifyin g a Reserva tion 7-5 Deleting a Res ervation 7-6 A ddress Book 8-1 Adding a Pa rticipa nt to the Local Dire ctory 8-2 Creati[...]

Table of Conten ts iv Modifyin g User P a sswor d 10 - 3 Viewing Use r Connec tio n 10 -4 IP Net work Services 11 -1 LAN Setting 11 -2 Routers 11 -3 Gatekeeper 11 -4 SIP Server 11 -5 QoS 11 - 7 Ports 11 -8 Email 11 -9 Interna l Net wor k Confi gur ations 11 - 10 IVR Service 12 - 1 Defa ult IVR I nforma ti on 12 -2 Custom izi ng IV R Infor mat ion 1[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) v Software Managemen t 14 - 12 Backup Conf iguration / Reservation 14-12 Restoring Configuration / Reser vation 14-13 Resource s Usage 14 - 14 Device Upgrade 14 - 16 Upgrading from Ve rsion 2.x to Version 2.5 14-16 Signaling and Hardware Moni[...]

Table of Conten ts vi Setting up Conferences 21-4 Viewing Conferences 21-5 Conference Control 21-5 Set the m ulti - screen layout 21-6 Automatic Mul ti - screen Layout 21-7 Di al - i n Nu mb er 21-8[...]

1-1 1 Syst em O ve rview This ma nual p rovi des de tai led i nforma tio n on ho w to conf igu re, us e , a nd manage the RMX s eries system. It cov ers the following RMX s eries models: RMX 500 R ev A, RMX 500 Rev B, RMX 1000 R ev A , and R MX 1000 Rev C. If not specif ied other wise, all of the co ntents in t his man ual ap ply to the above - men[...]

Chapter 1 - Syst em Overvi ew 1-2 • Y ou need to buy additional licenses to activate internal GK, internal GA B, and quick installation setup w izard serv ices . The Pol ycom RM X me ets I nterna tiona l Tele com mun ica tion Union - T eleco mmu nicati on S tand ard izat ion Sect or (IT U - T) standards for multipoint m ultime dia brid ging devic[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 1-3 RMX Mai n Features Video Di splay Dynamic Continuous Presence The dynam ic Contin uous P resence capab ility of the R MX syste m ensure s viewing fle xibility b y offe ring m ultiple v iewing p oints and wind ow layouts for vid eo confe re nci[...]

Chapter 1 – System Overvie w 1-4 LPR Lost Packet Recover y (LPR) is a Polyc om alg orithm des igned to pr otect IP video calls f rom the i mpact of network pa cket l oss. LPR off ers five key benefits: • Allows users t o cond uct high qu ality vid eo calls o ver pa cket loss - pr one IP networks ( DSL, cable, satellite, hi gh cont enti on LA Ns[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 1-5 ― Inbound calli ng by und efine d partic ipants Directory Se rvice The RMX fu lly support s the Global Add ress Bo ok (GAB ) and Lightwe ight Director y Access Pr otoco l (LDAP) d irectory se rvice pr ovided by the registered Poly com CMA™[...]

Chapter 1 – System Overvie w 1-6 commo n confe rence ope rat ions u sing t he end point ’s r emote c ontr ol and onscreen operati on menus. The interface i s designed for end users .[...]

2-1 2 Fir st Time I nsta llatio n and Conf igurat ion Follow t he pr ocedu re be lo w to impl eme nt Fir st Time Insta llati on and Config urat io n of the RM X syst em: 1 Hardware Installation and Setup 2 Config urat ion Pr epar atio ns ― Get the i nforma ti on nee ded for ne twor k conf igura tion. ― Get the product a ctivation key. 3 First T[...]

Chapter 2 – First Time Installatio n and Config uratio n 2-2 P lace RM X on the rack. ― Put the RMX on a safe, even, and clean surface. 3 Connec t cab les o n the ba ck p anel of the RM X: ― Power Cable: F irmly insert the plug into the power socket to prev ent poor co ntact . ― LAN C able: Connec t to the LA N1 p ort of the RM X 1000 . Bef[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 2-3 Get the pr oduct a ctivation k ey. Before usin g the RMX system, you need to acti vate the device. Follow the proced ure b elow to obta in the syste m ac tivati on ke y. Whe n you p ower on and log i n to t he RMX f or t he fi rst ti me, [...]

Chapter 2 – First Time Installatio n and Config uratio n 2-4 3 The Product A ctiva tion dia log box is disp layed . Fill th e activ ation key obtaine d pre vious ly f rom Get the product a ctivati on key. Enter the product ac tivatio n Key. Cli ck Sa ve . Clic k Close . 4 The system d isplays a mess age a sking w hether to restart the system or n[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 2-5 Parameter Description IP Address Set the IP addre ss for t his netw ork port. Subnet M ask Set the S ubnet M ask for this n etwork port. Gateway Set the gatew ay addre ss of thi s port. If Se t as Defa ult is selected an d no match ed sta[...]

Chapter 2 – First Time Installatio n and Config uratio n 2-6 IP Ne twork Ser vice s – Router s Setting s Routers Set ting Parameter Description Router IP A ddress S et the IP addre ss for r outer th at is origi nating the pack et transmissi on. Remote IP A ddress Set the targ et netw ork addres s for pa cket trans mission. Subnet M ask Set the [...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 2-7 Gatekeeper S etting Parameter Description IP Net work Ty pe Set the IP netw ork type fo r the RM X system to m ake a call. Y ou need to set it based o n the call ty pe used for the participa nt's endpoint . It can be set to: • H.32[...]

Chapter 2 – First Time Installatio n and Config uratio n 2-8 Configurati on of SIP Server Par ame ters Parameter Description IP Networ k T ype Set the IP netw ork type fo r the RM X system to m ake a call. Y ou need to set it based o n the call ty pe used for the participa nt's endpoint . It can be set to: • H.323 : Only t he H.323 call is[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 2-9 R MX Time Configuration Interface 2 Selec t a time sync hroniz ati on mod e: ― Select the "Manual ly Synchronize Devi ce Time with a Time Server" option t o sy nchro nize the syst em ti me wit h a net wor k time se rver . In t[...]

3-1 3 Basic Oper atio n This chap ter i ntrod uce s the Web U I compo nent s of the RMX a nd co mmon opera tions, and how t o star t a si mple conf erenc e. The goal of this cha pter is to provide a qu ick guide on how to start a conference with minima l ef fort. RMX Sc reen Com ponents The Web conf igura tion homep age of the RMX co nsist s of f i[...]

Chapter 3 – Basic Operation 3-2 User Rig hts You can log into the Web interface as a conference ch airperson, an o perator, or an a dminis trator . RMX can support up to 20 user s logged into the Web UI at the same time. The table b elow show s the op eratio n abilitie s of users at dif ferent le vels when accessing the Web interface of the RMX .[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 3-3 Pane L ayout Conference List The Conf erenc es l ist pa ne s hows a ll the c onfe rence s ru nning o n the cur re nt system and th eir relevant information , including status, ID, start t ime and end time. H ere you can create, delet e, l[...]

Chapter 3 – Basic Operation 3-4 For example, " " ind icates t hat 16 resources are avail able and none of them are in use. For mor e infor ma tion , refer to Resource s Usag e . • MCU Sta te The foll owi ng expla ins t he inf orma tio n displa yed i n the MCU Sta te area : ― The MCU is f unction ing nor mally. ― State: M INOR – [...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 3-5 List Sorting Right - click S hortcut Me nu The Web in terface provides right - click shor tcut menu s for commo n operatio ns such a s viewing detaile d para meters, crea ting/dele ting item s . Alternativel y, you can perform these op er[...]

Chapter 3 – Basic Operation 3-6 Starting a Confe rence There are several ways to start a conference w ith the RMX: • Crea te an ins tant co nfer enc e throu gh the c onf erenc e lis t pa ne of the Web interface. • Directly start a conference th rough t he remot e c ontrol fr om the v ideo endpoi nt. • Dial into a mee ting r oom. A meeting r[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 3-7 rule varies, depen ding on the user' s endpoint type, whether th e conference password an d chairman password need to be created, an d whether other participa nts will be i nvited. H.323 Endpoint For an H.323 endpo int, if the endpoi[...]

Chapter 3 – Basic Operation 3-8 Endpoint's D ial - in Num bers – Not Re gistered to a G at ekeeper Scenario Dial - in String Create this confere nce 172.2 2.30.40##100 1 Create this confere nce and set : Conference pas sw or d: 1 1 1 1 Chairperson passwor d: 2222 172.2 2.30.40# #1001##1 1 1 1##2222 Create this confere nce and invite: Parti[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 3-9 If the SIP serv er is not con figured on the network, the fo rmat of dial - in string is as follows: [ Conference ID][$$ Conf erence pas sword ][$$ Chairperson password ][ * Parti cipant 's IP address or FQDN ]@<RMX IP address >[...]

Chapter 3 – Basic Operation 3- 10 Dialing Direction Dial - in Number s Not e : When an H.323 conference creator w ants to invit e an SIP participa nt, if the H .323 endpo int ha s been regi stered to the same gatekeeper as RMX , the SIP endpoint must also be register ed to the same SIP server a s RMX and have a n umeric URI r egister ed at the se[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 3- 11 and pa ssword if t he confe re nce pa sswor d or chairperson password i s set first. For m ore inf orma ti on, se e the f ollowi ng sec tio ns. H.323 Endpoint For an H.323 endpo int, if the endpoint h as been registered to the s ame gat[...]

Chapter 3 – Basic Operation 3- 12 RMX static route d om ain na me: p olycom. com ID of th e conference to be dialed in: 1001 Then, the end point dials 1 00 1 @ polyco m.com If the con ference to be dialed in i s set with the conference pass word 1111 and chairp erson pas sword 2222 Then , the regu lar user dials 1001$$1 111 @ po lycom.com The co [...]

4-1 4 Conf erence P rofi les A conference pro file is used to pre - define t he basic parameters for conference scheduling, such a s the ban dwidth, encr ypti on, and vi deo qualit y. All conferences will be created on the basi s of confere nce profile s. By savi ng confer ence p rofi les o n the RMX 10 00, user s can conv enie ntly and ra pidly sc[...]

Chapter 4 – Conference Pro files 4-2 Conference Prof ile Lis t[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 4-3 RMX is provid ed wit h default b uilt - in conference profiles so that u sers can create conferences easily. The defa ult built - in profile parameters for RMX 500 Rev A are as fo llows: Default C onference Pr ofiles – RMX 500 Rev A Pro[...]

Chapter 4 – Conference Pro files 4-4 default setti ngs. For basic operation s, you only need to define t he d isplay name of th e profile. To configure parameters , see the description below . The New Profi le Interf ace General Setti ngs On the "New P rofile" page, click th e "General" tab to display the interface for configu[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 4-5 Parameter Description Automati c terminatio n If this chec k box is se lec ted , the s yst em wi ll aut oma tic all y terminate the confere nce whe n any of the f ollow ing conditions is sat isf ied: • Before First Join - No partic ipa [...]

Chapter 4 – Conference Pro files 4-6 Parameter D escription of Advan ced Optio ns Parameter Description Lost Pac ket Recovery Lost Pac ket Recovery (LPR) i s an algori thm desig ned to protect IP video calls aga inst the i mpact of net work pac ket loss. T his option is enable d by def ault. In c ase of pac ket loss during network tr ansmissi on,[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 4-7 Parameter Description 4CIF/4SI F 16 mult i - screen mode (RMX 500 Rev A/RMX 1000 Rev A on ly) By default , the syst em - held 4CI F/4SI F conf eren ce supports up to 8 multi - screen w indow s. When this optio n is enabled, the 4CIF/4SIF [...]

Chapter 4 – Conference Pro files 4-8 Conference video param eters and maximum number of multi - scr een conferen ces - RM X 500 Rev A/R MX 1000 Rev A Video P aramet er Maximum n umber of mult i - screen conferen ces Video S tream 1 Resolution V ideo Stre am 2 Resolution Fr ame Rate RMX 500 - Rev A RMX 100 0 - Rev A 1080p 720p or less - 0 1 720p 7[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 4-9 Conference vi deo param eter s and maximum nu mber of multi - screen conferen ces - RM X 500 Rev B/RM X 1000 Rev C Video P aramet er Maximum n umber of mult i - screen conferen ces Video S tream 1 Resolution Video S tream 2 Resolution Fr [...]

Chapter 4 – Conference Pro files 4- 10 Video Re solution Description Rev C Only) occupying more syst em resour ces. T he require d bandwidth is not low er than 17 28Kbps. Up to H.264, 720P Used for the video di splay of H D quality . T he conference video can b e be st cod ed/ d eco ded w ith t h e H. 26 4 prot oc ol and display ed with 1 280x720[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 4- 11 Video Re solution Description user - defined sett ings for t he f irs t channel of v ideo strea ms. The video capabilities of v ideo streams descend from top to bottom. Y ou can also manually modify the defau lt parameters here. For RMX[...]

Chapter 4 – Conference Pro files 4- 12 2 When nece ssary, clic k the button besides " Detai le d C onfig urati on" to configure th e video parameters used for t he conference. Select a proto col para meter from the “Pr otoc ol” opt ion s: ― Auto : This option is se lecte d by def ault. When a confe rence is held , the system w ill[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 4- 13 Parameter Description • High - r esolution graph ics: for hi gh quality image deta il dis play , with broader bandwidt h required. • Live V ideo: f or full - motion of dy namic video di splay , with the broadest bandwidth r equired.[...]

Chapter 4 – Conference Pro files 4- 14 2 Select the largest mult i - scre en layout s o that the co nference site displa ys at most the number of multi - s creen windows set h ere. In t his mode: ― When t he numb er of p arti cipa nts is s malle r tha n or eq ua l to the se t number of mult i - scr eens, t he system di splays t he mu lti - scre[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 4- 15 Selec t an opt ion o n the pa ge t o enable the cor res pond ing a udio a lgor ithm capab ility for the s ystem. Conference Skin Skin s Click th e "Skins" tab in the "New Pro file" interface to enter th e interface f[...]

Chapter 4 – Conference Pro files 4- 16 Parameter Description recording can be manually started through the Web interface or DTMF function. For more inf ormation, see Re cording Control . People V ideo Y ou can select to rec ord the v ideo for which chan nel of vide o stream capa bility , or the audio only . T erminates a conferen ce when recordin[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 4- 17 Site Name A user can set th e conference to displ ay each of the site names (en dpoint names) on the conference screen , so as to m ark each site i n the viewed s creen. The site n ame displa yed at each pa rticipa nt's endpoi nt c[...]

Chapter 4 – Conference Pro files 4- 18 Setting a Defau lt Prof ile After a default pro file is set, the en dpoint will us e it when creating a conference di rectly through the remote con trol. In addition, when a user creates a meetin g room, reserves a conferen ce, or h olds an insta nt conf ere nce via the Web in terface, the default profil e w[...]

5-1 5 Reco rding Link The RMX supp orts the rec or ding li nk func tio n. It c an wor k wit h the P olyc om RSS to record co nference content. After th e recording setup is c ompleted, when the conferen ce starts, the RMX wil l first ca ll the pa rticipa nts in the participant lis t, and then call the configured RSS to record the conference. The re[...]

Chapter 4 – Conference Pro files 5-2 Right - c lick the d efault e mpty lin k or configur ed RSS IP ad dress in the interface, and th en cl ick Properties to display the Rec ording Link- Gener al interface. General Setti ngs Recording Lin k - Gener al Settings The table below ex plains the detailed meani ngs of these parameters. Recording Lin k -[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 5-3 DTM F Cod e S ett ing To set the recor ding contr ol opera tions and r ights f or u se by con necte d endpoints, c lick the D TMF Codes ta b. Recording L ink - DTM F Codes The table below ex plains the detailed meani ngs of these paramete[...]

Chapter 5 – Recor di n g Li n k 5-4 • For more information about the recording control operations of the RSS, see RSS User G uide . Recor ding P rope rties To view the s tatus between the recordi ng link and RMX, doubl e - cli c k the recording l ink, or r ight - clic k it and se lect "Pro pertie s" to view p arame ters. • General ?[...]

6-1 6 Meeting Rooms A Meeting Room is a conference saved o n the MCU in passive mode, without using any s ystem re sources . A Me eting Room is a utom atica lly activa ted when the fir st particip ant d ials int o it. Once activa ted, a Meeting Roo m functio ns as a ny on going conf erenc e. A ll Mee ting R ooms a re b ased on a Confer ence Pr of i[...]

Chapter 6 – Meeti ng R oo ms 6-2 General Setti ngs New Meeting R oom - Gener al The table below ex plains the detailed meani ngs of these parameters. Parameter D escripti on for Ne w M eeting Room – Gener al Parameter Description Meeting R oom Name Set a uniq ue name to i dentify t he meeti ng room. When a meeting r oom is created, the system w[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 6-3 Parameter Description Chairperson Password Enter the pa ssword th at ident ifies the chairperson ID. T he system w ill authorize more rig hts to the cha ir per s on . If this parameter is empty , it means t he conferenc e has no chairper [...]

Chapter 6 – Meeti ng R oo ms 6-4 these part icipant s one by o ne while pr essing do wn the "Ctrl" ke y, or selec t adja cent ones wh ile pre ssin g dow n the "S h ift" ke y. A user can select the participant to be added, and then specify i n the "People Vide o" fie ld which channel of audio a nd video stream ca pabi[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 6-5 Multicast C onfigu rations RMX su pport s mu lticas ting to com puter s with in a L AN. You can watch real - time conference vide os by usin g special multic ast r eceiving s oftware on your comput er. To s et your multicas t, click t he [...]

Chapter 6 – Meeti ng R oo ms 6-6 1 Run the R MX Multicast Player.exe file on th e CD included with your computer. Ins tall as prompted by the s oftware installatio n interface. Usually y ou can just use th e defa ult settings. 2 When you comp lete your i nstall ati on, clic k St art - > All Pr ogram s - > RMX Multicast Pla yer t o run the m[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 6-7 ― Encryption P assword: if a multicast p assword has bee n configur ed on RMX, the s ame password must be entered h ere. 5 Click the OK bu tton. When a multicast ing - enabled conference is held on RMX, the RMX Multi cast Player will re[...]

7-1 7 Reser vatio ns Multiple t ypes of conference reservations can be implemented using R MX. A user can reserve a on e-time or permanen t conference, or hold rou tine conferences on a daily, weekly, or m onthly basis as ne ede d. The syste m reserves resou rces for conferences, so the co nference can be autom atically started at the pres et time.[...]

Chapter 7 – Reservation s 7-2 Switching C alendar Modes Under the c alenda r view, t he syste m can disp lay the c alenda r by da y or by week so that u sers can fast view reservati ons at each time segm ent. By default, the Week calendar is used t o show the distributio n of reservations. To view the r eservations pe r w eek: 1 At the "Toda[...]

7-3 Setting a Res ervation Mode[...]

Chapter 7 – Reservation s 7-4 Reserve a Pe rmanent Conference A p ermanent c onference can be m anual ly terminated or deleted by a chairperson o r web UI user. To reserve a perman ent conference, set the Sch edule Mode to Perm anent. Set the start date an d time for a con ference in the page. Reservi ng One - time Conference The one - time confe[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 7-5 Parameter Description Start Date Set the start dat e of the r ecurrence range of the reservat ion. End Date S et the end dat e of the re curre nce range of t he reserv ation. Sunday - Sat urday Specify t he weekday on which t he reserved [...]

Chapter 7 – Reservation s 7-6 Dele ting a Rese rvation You can del ete a reserved conferen ce before it is conv ened. Deleting a Reser vation: • In the res ervation calendar view, select the reservation to be deleted fro m the ca lenda r, a nd then cl ick t he button, or r ight - c lick t his reser vation and then clic k "Delete Rese rvati[...]

8-1 8 Address B ook You can u se the add ress bo ok prov id ed by the RM X to stor e pa rticip ant infor matio n, such a s t he IP a ddr ess a nd networ k com muni catio n prot ocol of the par ticipa nt' s endp oint. The add ress b ook ena ble s you to conv enie ntly a nd easily ad d partic ipants to a confere nce. The groupin g functi on of t[...]

Chapter 8 – Address Book 8-2 Adding a P artic ipant t o the Loc al Directo ry You can a dd the infor mat ion of a new p artic ipan t to t he loc al di rect ory i n the following tw o way s: • Create a participant i n the address bo ok. • Add a par ticipa nt in the o ngoi ng co nfer ence to t he a ddr ess boo k. Creati ng a Par tici pant in th[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RM X™1 000 Sys tem s (Con fe ren ce on Por ts) 8-3 The table b elow exp lains th e detailed meanings o f these parameters. Configurati on Descri ption of New Participa nts – Gen eral Parameter Description Name Enter a name to ide ntify th e participant . I P Address/Rou ting Address If[...]

Chapter 8 – Address Book 8-4 There are two s ets of cas caded RMX devices (RMX_1 and R MX_2). Th e informat ion is as foll ows: RMX_1 IP: 172.2 2.176.9 E.164 Prefix (Regi ster to a GK): 80 ID of Master Co nference (Dial out from): 1234 RMX_2 IP: 172.2 2.176.1 0 E.164 Prefix (Regi ster to a GK): 80 ID of Master Conferenc e (D ial into) : 22 22 Pas[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RM X™1 000 Sys tem s (Con fe ren ce on Por ts) 8-5 Cascading Co nfigurat ion – RMX_2 Advanced Sett ing Usually, you onl y need to set the parameters on the General tab, and accept other default settings of the sys tem. However, to set advanced p arameters, click the Advanced ta b. New [...]

Chapter 8 – Address Book 8-6 Parameter Description 5dB. Email Address Set the Ema il addre ss used by the parti cipant to re ceive conferen ce notices f rom the sy stem. Up t o 2 Emai l addresses can be set by separ ating them w ith a “;”. For example, en ter address1@ polycom.com ;addr ess2@polyc om.com. Enable P+C Used only for the Po lycom[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RM X™1 000 Sys tem s (Con fe ren ce on Por ts) 8-7 Modify ing a Par ticipant/G roup To modify the p articipa nts or group s stored in the loca l dire ctory, rig ht - clic k the par ticipa nt or group t o b e modif ied i n the li st and the n click Pa rticipan t Properties or Grou p Prope[...]

Chapter 8 – Address Book 8-8 When uploading an address book file, the partic ipants in the curr ent address book won't be ov erw ritten by entr ies w it h identical participant n ames in the uploade d file. Internal GK serve r The RMX syste m has be en succe ssfully i ntegra ted with inte rnal G K serve r from version V2.4.3, which a llows e[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RM X™1 000 Sys tem s (Con fe ren ce on Por ts) 8-9 Select “Builtin Gab S erver Setting ” , the RM X can w or k as GAB serv er a nd endpoints c an get directory addre ss by registerin g to it , enter the p assword if any . Configuring Direc tory Service In the Web interface, click the[...]

Chapter 8 – Address Book 8- 10 GAB Ser ver To regist er RMX t o the GA B server, select " GAB " from "Type". Settings for the GAB server Configure th e parameters according to th e table below: GAB Configur ation Param eters Parameter Description Server Set the IP addre ss of GAB s erv er . Password Enter the pa ssword (if ava[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RM X™1 000 Sys tem s (Con fe ren ce on Por ts) 8- 11 Configure th e parameters according to th e table below: LDAP Configu ration Par amete rs Parameter Description Server IP ad dress of the LDAP direct ory serv er Server Port LDAP server por t No. Base DN (Distingui shed Name) LDAP Base[...]

Chapter 8 – Address Book 8- 12 this e ndpoi nt can b e used to dia l in t o the co nf erence, and the grey icon indicates t hat this e ndpoint is offline. Global Direct ory Lis t Searc hing D irect ory Entrie s A user ca n use the "Se arch" f unction of a ddress bo ok to fast f ind the specif ied parti cipant or par ticipa nt g roup whe[...]

9-1 9 Conf erence/P artic ipant Monit oring Throu gh the re al - time conf erenc e moni tori ng platf orm of the syst em, you c an easi ly m onitor ong oing con ferences; track partic ipants and conferen ce progress, an d perform control operations as needed. With the RMX, you can implement t wo type s of mo nitoring op eratio ns: • Confer ence m[...]

Chapter 8 – Address Book 9-2 Parameter Conference Inf ormation End Tim e The time the conferen ce is expect ed to end For multi - screen conferences, you can click next to the confe rence name to display de tails of the four v ideo strea m channel s and o ne pure a udio strea m channel, inc ludi ng the vide o prot ocol, vide o forma t an d conf e[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 9-3 Lockin g/unloc king a Confer ence When an ongoi ng co nfer enc e is locke d, a ll the e ndpoi nt s cann ot dia l into the conference by themselves. After the conferen ce is unlocked, any endpoint can dial int o the c onfe renc e. To lock [...]

Chapter 9 – Conference/Par tici pant Moni toring 9-4 3 Select the req uired mode in "Multi - scr een Mode". ― Lecture Mode: A ll the partic ipants’ endp oints will disp lay the lecturer in full scree ns, and the lec turer’s e ndpoi nt will d isplay othe r parti cipant s acc ordi ng to th e la yout set her e. Af ter thi s opti on i[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 9-5 • Directly se lect an end point conference site to be displa yed at the window. • If the "Sy mmetric Layout" op tion is selected, a us er can only select the multi - screen lay out w it h the same size of w indows. • In th[...]

Chapter 9 – Conference/Par tici pant Moni toring 9-6 3 Selec t the conf ere nce site you wa nt to po ll from t he li st of A ll P a rticipa nts, and click Add . The list of a dded c onference sit es will b e displa yed in the Polled Partic ipants l ist. You can als o use "Ctrl + targets" or "Shift + targe ts" to ad d multiple [...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 9-7 Setting M essage Overla y Parameter Description Enable Select th is op tion to en able message over lay . Then you c an s et other para meters. Contents Enter the c ontent to be display ed. Font Siz e Set the font size of th e messa ge ov[...]

Chapter 9 – Conference/Par tici pant Moni toring 9-8 The infor ma tion f or the pa r ticipa nt who has be en set a s a dua l st ream sender will be di splayed in Current Dual Stream Senders, and will also be displa yed ne xt t o th e role i con f or that parti cipa nt in t he participa nt list. Partici pant Mon itoring Participant Monitoring Pane[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 9-9 Parameter Description Role Displays the partic ipants role or func tion in the conferen ce: • – Regular participant • – The participant w ill be defined as the confere nce chairperson and hav e more pri v ileges to manage conferen[...]

Chapter 9 – Conference/Par tici pant Moni toring 9- 10 Viewing P articipa nt Proper ties To view det ailed parameters of a participant , double - click this pa rticipant i n the par ticipant l ist, or ri ght - click the pa rtici pant, a nd then clic k "Partici pant Properties ". The parameters di splayed on the General , Advanced, and I[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 9- 11 Button Name Descr iption but the c onference c an still re ceive aud io from this site. The Audio B locked ind icator appear s in the participant list and the Un blo ck Audio button bec ome s ac tiv e ( ). Unblock Au dio Conference audi[...]

Chapter 9 – Conference/Par tici pant Moni toring 9- 12 Partici pant Co ntrol Ope rati ons Mute a Participant The muted participa nt ca nnot speak. If y ou want to m ute a par ticipant in the confer ence, you c an ch oose one of t he foll owi ng meth od s: • Select the par ticipant to be mute d from the list, and then c lick the mute button at t[...]

Us er Guid e f or P olyc om® RMX™ 50 0 an d P o lycom ® RMX ™1 000 Sys tems (Con fe ren ce on Por ts) 9- 13 Manuall y move the parti cipant to a nother v ideo stre am channel . In the conferen ce, you can move a parti cipant from one of the vi deo stream channels to another video stream ch annel with low er level quality parameters , and the [...]

Chapter 9 – Conference/Par tici pant Moni toring 9- 14 I Frame Sup pression In the event o f severe packet loss, the endpoint will frequently request I frame, which wi ll af fec t othe r p art icipants ' video quality. B y s electing the I frame suppre ssio n func tion f or th e pa rticip ant wh o has p oor netw ork co nditi ons, you can red[...]

10 -1 10 Users and Co nnect ions Users who are defined i n the Web interface can log into th e Web management interface to com plete authorized operatio ns. The system su pports three user connec tion le vels: • Chairperson • Operator • Admini strator A chai rper son can only ma na ge on going c onfe rence s a nd par ticipa nts, b ut cannot h[...]

Chapter 10 – Users and Connecti ons 10 -2 Use r Li st User List Pane To view the defin ed users for the curren t syste m, click Users in the RMX Management pan e. The defined user list appears i n the list pan e located on the right side . The user name dis played in the list is the login name for th e user to connect to the system’ s Web pa ge[...]

Us er Gui de for P oly com ® RMX™ 500 and Po lyc om® RMX™10 00 S ys tems (Confere nce on Ports) 10 -3 New User Setting s Page Description for New U ser Settin gs Parameter Description User Name Enter the u ser name f or loggin g in to the sy stem’ s Web page Password Enter the 4 - 1 2 chara cter pass word for logg ing in t o the system ’ [...]

Chapter 10 – Users and Connecti ons 10 -4 Viewing User Conne ction User Connectio n List The Web mana gement p age for the syste m can li st all c onnectio ns (all user s, servers, or o thers logged into th e system,) to the Web interface. To view c onnected users, click Conn ections in the RMX Management p ane. The list of c onnected users i ncl[...]

11 -1 11 IP Ne twor k Serv ices Click "IP Net work S ervice s" in the RM X Ma nageme nt pane to display t he related IP in formation setting page on the list pane. The corres ponding IP informat ion of the s ystem will be displa yed on the list pane , inclu ding t he IP addresses and Gatew ay addresses for po rt LAN1 and LAN2, and the add[...]

Chapter 11 – IP Network Ser vices 11 -2 LAN Se tting Configure th e LAN information in th e "IP Network Services" in terface. IP Ne twork Ser vice s – LAN Port Set ting Inter face LAN Port Setting Parameters Parameter Description LAN Backup ( LAN2 Only) Only disp layed on th e LAN2 s ettings page. Selecting t his option allow s you to[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 11 -3 Parameter Description work w hen the LAN1 p ort is u n available. Use LAN1(2) Enables/dis ables the n etwork por t. DHCP If the user network i s configur ed w ith a DHCP (Dynami c Host Configur ation Pr otocol) s erver , select this option t[...]

Chapter 11 – IP Network Ser vices 11 -4 IP Network Services - Routers The Rou ters pa ge d ispla ys t he infor mat ion for the c onfi gured routes in the system. The RMX 10 00 p ackets will be transmitte d via these stat ic route s. You can modify or delete an existing rout e by selecting the route, o r just c lick the New button t o create a new[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 11 -5 IP Network Services - Gatekeeper The table b elow exp lains th e specif ic meani ngs for the config uratio n options. Gatekeeper S etting Parameter Description IP Networ k T ype Set the IP netw ork ty pe for t he RMX system to make a ca ll. [...]

Chapter 11 – IP Network Ser vices 11 -6 In the "IP Network Services" interface, click "SIP Server" to con figure SIP server parameters. IP Service – SIP Ser ver Configurati on Descri ption of SIP Server Parameters Parameter Description IP Networ k T ype Set the IP netw ork ty pe for t he RMX system to make a ca ll. Y ou need[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 11 -7 Parameter Description Server Doma in Name Provides the domain nam e of S IP server for re gist rati on service . User Name User name provided by the SI P server for th e registered user . Password Password m atched wit h the us er name. Outb[...]

Chapter 11 – IP Network Ser vices 11 -8 Parameter Description routers. • Dif ferv : Select w hen the network router uses Dif f erv for priority encoding. If this option is selected, enter values in t he "Audio" and "V ideo" f ields, T he value range is 0~63. Not e : If you select D iffS erv bu t your rout er does not support[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 11 -9 Descripti on of Port Se ttings Parameter Description Fixed Ports Specifie s whether t o define th e T CP and UD P por ts. • Leave this chec k box clear if you are defining a Netw ork Service for local call s that doe s not require config u[...]

Chapter 11 – IP Network Ser vices 11 - 10 Parameter Description Use Simpl e Mail T ransfer Protocol Ser vers Configure w hether t o enable t he configur ations on Email servers. T he syst em can send conf eren ce notification Emails to us ers only i f the Em ail servers have been configure d. Email Address Set the Ema il address for outg oing Ema[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 11 - 11 IP Ne twork Ser vice s – Intr anet[...]

12 -1 12 IVR S er vice RMX pro vide s a conf ere nce I ntera ctive Voice Resp onse (IVR) functi on t hat allows c onfer ence part icip ants t o use a n endp oint inpu t de vice ( such as a remote c ontr ol) t o inte ract with the conf ere nce foll owi ng the v oice and onscreen operati on prompts played in t he conference. The de fault IVR inf orma[...]

Chapter 12 – IVR Service 12 -2 Default IVR Info rmat ion The "Messa ge" ba r of IV R sho ws t he names of 12 I VR voice p rompts avai lable. The tab le be low sh ows the de fau lt IVR inf orma tion. Factory IVR I nformati on IVR Information Prompt Message Description First to join Y ou are the first per son to j oin the conferen ce. Thi[...]

Us er Guide for Polycom ® RMX™ 5 00 an d Po lyc om® RMX™ 1000 S ys tem s (Confere nce on Ports) 12 -3 IVR Information Prompt Message Description conferen ce. Invalid Chairperson Password Invalid chairper son passw ord. Please try again. This pro mpt will be p layed if the user e nters an inv alid chairper son passw ord. Conference Chairperson[...]

Chapter 12 – IVR Service 12 -4 To record a udio messa ges, use any s ound record ing ut ility ava ilable i n your computer or reco rd them profes sionally in a recordi ng studio. Make s ure that the recorded m essage can be s aved as a W ave fi le (in the *. wav form at) and that the reco rded format settin gs are defined as the sampl ing frequen[...]

Us er Guide for Polycom ® RMX™ 5 00 an d Po lyc om® RMX™ 1000 S ys tem s (Confere nce on Ports) 12 -5 Properties f or Sound D ialog B ox The Sound Sele cti on dial og b ox open s. 4 In the Form at field, select PCM. 5 In the "Att ributes" list, select 16 or 32kHz, 16 Bit, and Stereo o r Mono. Sound Sele ction Dialog B ox 6 To save t[...]

Chapter 12 – IVR Service 12 -6 Save the F ormat The sys tem re tur ns to the Sound S elec tion d ial og box. 9 Click OK. T he system re tur ns to the Pr opert ies for Sou nd dialog b ox. 10 Clic k OK. The sy stem re tur ns to t he S ound – Sound Recorder dialog box. You are now ready t o record your vo ice message. Recording an Audio Message 1 [...]

Us er Guide for Polycom ® RMX™ 5 00 an d Po lyc om® RMX™ 1000 S ys tem s (Confere nce on Ports) 12 -7 10 In the Save in fiel d, select the directo ry where the file wil l be stored. 11 In the "Save as Type" fiel d, select the .wav file forma t. 12 In the File name b ox, t ype a na me for t he messa ge file, and then c lick the Save [...]

13 -1 13 CDR RMX include s a Call De tail Rec ord (CD R) utility, whic h enables y ou to vie w summary info rmation about conferen ces, as well as to retri eve full con ference infor matio n and sa ve it to a file. The fil e can b e used to pr od uce reports or be exported to externa l billi ng syste ms. The Pol ycom RM X ca n st ore de tails of up[...]

Chapter 13 – CDR 13 -2 CDR File – Formatte Viewing CDR Records To view the co nference records, click the menu opt ions Administr ation - >C DR on t he top - left of the page. Th e CDR List pane appears , showing th e saved CDR records. Parameter D escripti on of CDR Parameter Description Name Shows the c onferen ce name and an icon indi cat[...]

Us er Guide for Polycom ® RMX™ 5 00 an d Po lyc om® RMX™ 1000 S ys tem s (Confere nce on Ports) 13 -3 • Retrieve - Save the sel ec ted CDR rec ords to a specifie d loca tion as pla in text (.cdr files). • - Move the curso r to the lower right corner of the C DR list t o activa te this hid den contr ol. It is use d for pa ge turning, go in[...]

14 -1 14 Syst em Mai nten ance Syst em Ale rts When an erro r occurs in the system, t he Syste m Aler ts func tion will be activated. RMX wil l record the system alert information and generate a report file in the *.t xt for mat. When a system error occurs, the system alert area blinks red until th e problem is so lved. To view t he sy s tem ale rt[...]

Chapter 14 – System Mainten ance 14 -2 H.323 Link H.323 Link Status To view all connected H.323 links, clic k H.323 /SIP H.3 23 Link on t he left - botto m of t he pa ge. The H.3 23 Link pa ne open s wit h the l ist of conne cted H.3 23 links. For the meanings o f the H.323 link status parameters , see the table below . H.323 Link Status De scrip[...]

U se r Gu id e f or P oly com® RMX™ 50 0 an d P oly com ® RMX ™1 000 Sys tems (Confere nce on Ports) 14 -3 To set the syste m ti me, clic k the menu opt ions S etup - > RMX Ti me o n the top - left of the page. Th e system time se tup page ope ns. System Tim e Setup P age This page shows the date and tim e of the system and the us er compu[...]

Chapter 14 – System Mainten ance 14 -4 Customiz ation Page Modify ing Lang uage To modify the d evice la nguage , click the "L anguage" tab on the cust omiza tion page, select th e required language from t he drop - down m enu , and then cl ick the "OK" butto n. You need to reboot yo ur syste m to ensur e that the se ttin gs t[...]

U se r Gu id e f or P oly com® RMX™ 50 0 an d P oly com ® RMX ™1 000 Sys tems (Confere nce on Ports) 14 -5 Customized Item Description a confere nce is held w ith RMX . Depending on vario us scr een w idth/ heig ht ratios of participa nts' endpoint display s, you can upload per sonal pictures t hat meet d iffer ent requir ements. • 4:3[...]

Chapter 14 – System Mainten ance 14 -6 Maximum Ba ndwi dth (RMX 100 0 Re v A only) RMX 1000 Rev A's us ers can set wheth er to enable the 4M bandwidth capab ility when t he system communica tes wit h partic ipa nts. To enable the 4M ba ndwid th, clic k "Ma x Ba ndwidth" on t he Cust om izat ion interface, and then sele ct " Su[...]

U se r Gu id e f or P oly com® RMX™ 50 0 an d P oly com ® RMX ™1 000 Sys tems (Confere nce on Ports) 14 -7 • Disable ad hoc conf erence : When this c heck box is se le cted, the end point cannot cr eat e a conf ere nce i n the PCM lob by. Al so, yo u cannot c reat e a confer ence by directly en tering the IP address o r E.164 prefix of RMX [...]

Chapter 14 – System Mainten ance 14 -8 directly in t he l eft text box, and then cl ick "Upload Signed Certific ate" to upload the certific ate to the RMX system. Click Vie w Certific ate Infor matio n to check the infor ma tion for certif icates installe d on RMX. Since t he HTT PS pr otoc ol is use d whe n the S SL se curit y con nect[...]

U se r Gu id e f or P oly com® RMX™ 50 0 an d P oly com ® RMX ™1 000 Sys tems (Confere nce on Ports) 14 -9 Parameter Description Contact person for this MCU Spe cif ies the n ame o f t he p erson w ho manage s thi s M CU fro m a far end MCU Positi on Specifies th e location of MC U MCU Sys te m Name Specifies the syst em name of MCU SNMP A ge[...]

Chapter 14 – System Mainten ance 14 - 10 SNMP Properties – Tr a p s Parameter C onfigurati on of S NMP T raps Parameter Description SNMP T rap V ersion Specifie s the SNM P T rap v ersion used by MCU • V ersion 1 and V ersion 2 - W hen t his option is sel ected, y ou need to configure "T rap Destinations" and "C ommunity Name&q[...]

U se r Gu id e f or P oly com® RMX™ 50 0 an d P oly com ® RMX ™1 000 Sys tems (Confere nce on Ports) 14 - 11 Parameter Description • The confer ence starts/end s. • A new participant enters the lob by . Product Activation The Product A ctiva tion pag e is used in the foll owing a ctivat ion case s: • To activate the newly pu rcha sed sy[...]

Chapter 14 – System Mainten ance 14 - 12 System Log The log page c onsist s of a list of r ecorde d log file s with the ir corresp ondi ng crea tion ti mes and the fo llowi ng fu nction b utt ons: • Refresh Li st - re fresh the lo g list to sh ow the ne wly cre ated log file s • Select A ll - select a ll the log files in the l ist • Get Fil[...]

U se r Gu id e f or P oly com® RMX™ 50 0 an d P oly com ® RMX ™1 000 Sys tems (Confere nce on Ports) 14 - 13 Backup Con figurati on / Reser vation Restor ing Conf igur ation / Reser vation To restor e t he bac kup co nfi gura tion f ile to t he sys tem, click the me nu opt ions "Administr ation - > Soft ware Managem ent - > R estor[...]

Chapter 14 – System Mainten ance 14 - 14 It is recomm ended that you export th e address book before you reset the system. Fo r more information, see Impor ting and Exporting the Local Dire ctory . Restore C onfiguration /Reserv ation Page Resources Usage To know the us age of current RMX resou rces, click the menu options "Administr ation -[...]

U se r Gu id e f or P oly com® RMX™ 50 0 an d P oly com ® RMX ™1 000 Sys tems (Confere nce on Ports) 14 - 15 Resource Rep ort Page – for RM X 1000 Rev C and RM X 500 Rev B The Resourc e Usage page disp lays the currentl y availa ble vide o and aud io resources, an d various conference parameters which affect the sy stem's idle multi - [...]

Chapter 14 – System Mainten ance 14 - 16 Setting Description name (RM X 500 Rev B/R M X 1000 Rev C only) of Advanced Options . When you send dual streams to an endpoint which does not support H.2 39, the system will use dual stream contents to replace conferen ce videos Whether the "Use du al stream contents to r eplace con ferenc e videos&q[...]

U se r Gu id e f or P oly com® RMX™ 50 0 an d P oly com ® RMX ™1 000 Sys tems (Confere nce on Ports) 14 - 17 the W eb UI. If th at happens, y ou can use the R MX 1000 Rescue utility provided w ith the device to restore the up gr ade. For det ails p lease refer t o S ystem R ecovery . 1 Downl oad the re quired software Version 2.5 (xx - File S[...]

Chapter 14 – System Mainten ance 14 - 18 ― Port: CO M1 ( confir m o n the b asis of the port used on t he PC) ― Baud rate: 1152 00 bps ― Data: 8 ― Parity: no ne ― Stop bit: 1 3 In the Consol e session, press the Enter k ey. The login interface appears. Now ent er the logi n passw ord and press the En ter key. The default password i s PO[...]

U se r Gu id e f or P oly com® RMX™ 50 0 an d P oly com ® RMX ™1 000 Sys tems (Confere nce on Ports) 14 - 19 Console In terface – High lightin g Rescue If you ha ve n o opera tion f or 5 second s on t he abov e interface, the system will auto matic all y enter the nor mal m ode. In that c ase you nee d to re boot the system a gain to recrea[...]

Chapter 14 – System Mainten ance 14 - 20 progress if t he PC is es tabli shing a c onnecti on with the MC U. Uploading P ackage 4 Whe n prompted whether to restart th e system, click NO to upload t he other package. 5 Continu e to u ploa d the Fi le Sy stem package as desc ribed in Ste p 2 and Step 3. 6 When prompt ed whether to restart the syste[...]

15 -1 15 Signali ng a nd Hardw are Monit oring Signaling Mon itoring To monitor t he status of LAN1, LAN2, SIP, directory service and gatekeeper of the syste m you are using , click "Signa ling Mo nitor" in the RM X Manage ment pane. T he sig naling sta tus list w ill be dis played in the list pane on the r ight si de. Signaling Monitor P[...]

Chapter 15 – Sig naling and Ha rdware Mo nitoring 15 -2 Service N ame Status In dic at ion Directo ry Ser vice Registered: MC U has been regist ered to th e direct ory server . Registratio n Fail ed: Registration o f M CU to the director y server fa iled. Disabled: Directory service is disabled for MCU . Gatekeeper Registered: MC U has been re gi[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 15 -3 Stacking RMX supports two devi ces to be stacked so as to extend the resource capab ility of a single RMX device to support m ore con fere nces and participa nts with out incre asing the ma nage ment com plex ity. The stac ked device can be [...]

Chapter 15 – Sig naling and Ha rdware Mo nitoring 15 -4 ― If you are con figuring the slave device, pl ease select Slav e, and then enter the IP address for the master MCU. 3 Click OK and res tart the device if prom pted. When all of th e stacked devices are started, go to the Hardware Moni toring page with in the Web configuratio n page for yo[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 15 -5 Hot Standby The RMX syste m sup ports hot s tandby, allowi ng two M CU de vices connec ted wi thin t he sa me L AN to tr eat e ach othe r as a st andby ma chi ne for data synchro niza tion. Whe n a power outa ge, networ k d isconne cti on, r[...]

Chapter 15 – Sig naling and Ha rdware Mo nitoring 15 -6 Configur e Hot Standby Befor e confi gur ing hot stan dby, you need to f inish t he fol lowi ng task s: • Ensure th at the two MCU devices which can be treated as standby machines for each other have the same so ftware version and model . • Configure th e two MCU devices within th e same[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 15 -7 5 Click OK. 6 Wh en the i nfor mati on on t he MC U de vice is backe d up, click OK in t he popup messa ge box, a nd th en click Restart No w. When the two R MX devices with hot standby con figured are restarted, the device started firs t wi[...]

Chapter 15 – Sig naling and Ha rdware Mo nitoring 15 -8 To restart th e system, click the butto n on this p a ne. To shut of f the devic e, cli ck the button on t his pa ne.[...]

16 -1 16 Pers onal C onfer ence Manag er (P CM) In additio n to the Web interf ace, RMX also provide s end use rs with t he PCM (Personal Con ference Manager) interface to con trol a conference vi a a remote contr ol. Only whe n a mul ti - screen conference is held can the participant defi ned as the confe rence cha irpe rso n invo ke the PCM f unc[...]

Chapter 16 – Personal Conf eren ce Manag er (PCM) 16 -2 Introduc tion to PCM Interfa ces View ing the PC M Inte rface The end point with c hair p er son priv ileges c an display t he PCM menu only when a m ulti - screen conference is held. To request the cha irperson: After accessing the conference, you can r equest the chairperson in one o f the[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po lyc om® RMX™ 1000 S ys tem s (Confere nce on Ports) 16 -3 PCM M ain Menu If you have no operation for a certain period on the PCM menu interface, the system automatically goes ba c k to the conferen ce image. Definitio ns of DTMF & FECC Ke ys You ca n cont rol RM X u sing FEC C and DTM F func t[...]

Chapter 16 – Personal Conf eren ce Manag er (PCM) 16 -4 FECC T oken Descr iption • Bring up the menu (if the confe rence videos are dis play ed) • Go to the low er level menu • Confirm the sele ction (if the menu is display ed) • Shift the select ion to the right v i deo • Bring up the menu (if the confe rence videos are dis play ed) ?[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po lyc om® RMX™ 1000 S ys tem s (Confere nce on Ports) 16 -5 1 In the P CM main menu, select "Click Vi ew" to go to the interface for selecting a multi - screen legend. 2 Select a multi - sc reen legend by pressing the up arrow/down arrow key on the remo te control, or directly pres s the co[...]

Chapter 16 – Personal Conf eren ce Manag er (PCM) 16 -6 a lect urer . The e ndpoi nt for whic h par ticipa nt is selected as the lecturer will be ide ntified wi th in t he list. If Aut o is selec ted, the voice activation feature will be used to sel ect the participant whose speech reaches the predefi ned time as the lect urer. Connect Part icipa[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po lyc om® RMX™ 1000 S ys tem s (Confere nce on Ports) 16 -7 remote control, an d then press th e Zoom In key to swit ch this sta tus (repea tedly pr ess the Zoo m In key to c yclicall y switc h the on/of f statu s). The table below p ro vides t he meanings of status ic ons . "A LL" ca n be [...]

Chapter 16 – Personal Conf eren ce Manag er (PCM) 16 -8 In the FECC statu s, if y ou performed no FECC operation in 10 seconds or used the DTMF function, y ou will be automatically signed out of the FECC state and brought to the conference image. Recording a Conference When a recording link has been set up in the conference, the con ference chair[...]

17 -1 17 Appen dix A : Con nectio n Failu re D iagno sis When a p artic ipant f aile d to c onnec t to a c onfe rence or wa s disc onnec ted from a conferen ce, the Connect ion Status page of P articipant Pro perties pages appears, listi ng the cause and mo re details about the conn ection failure. Wh en possib le, it als o provi des you the possib[...]

18 -1 18 Appen dix B : Teln et/Te rmina l Commands RMX als o supp orts d evic e d ebuggi ng fro m the c omm and line . You can config ure c omma nd setti ngs in either of the f ollowin g two met hods: using the HyperTerminal after co nnecting it to the device through a serial port or configuring vi a telnet. Both methods u se the same command forma[...]

18 -2 If you entered a wrong password, you may b e required to re - login to t he system. If you ent ered the right passwo rd, you will be brought directly t o the comma nd sett ing i nterf ace . Command Intr oduction Help Afte r loggi ng in to t he sys tem, you can e nte r "?" or "help" after the prompt "#" to show t [...]

Chapter 18 – Append ix B: Tel net/Term inal Commands 18 -4 Parameters D escript ion Parameter Description timeout D efaults to 120 seconds and can be modified t o any valu e in the range of 5 – 600 s econds [Example] Set the timeout t ime to 60 sec onds: Reboot De vice Enter "reboo t" after the prompt "# " to reboot the devi[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 18 -5 The system d isplays t he prompt message "A re you sure?". Key in "Y" to pro ceed, or key i n "N" to cancel th e setting. Telne t Setting Key in "tel ne t {on | off} " af ter the pr ompt "#" [...]

Chapter 18 – Append ix B: Tel net/Term inal Commands 18 -6 Network Ser vice Key in t he foll owin g com ma nds af ter the prompt "#" t o set networ k config urat ions: "set {lan1 | lan2} ip {dhcp | static <ip > netmask < mask > gw <gatewa y>}" - set the IP address for LAN 1 or LAN 2 interface. "set {lan1[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Sys tem s (Confere nce on Ports) 18 -7 [Example 2] Set the 10 0M half duplex for the LAN 1 interface: After you set the conne ction feature or IP address for the LA N interface, the sy stem must be restarted in or der for t h e new settings to take effect. Password Checking Key i[...]

Chapter 18 – Append ix B: Tel net/Term inal Commands 18 -8 [Exam ple] Set th e I fram e request tim e interva l to 60 s econds :[...]

Chapter 19 – Appendix C: Glossary 19 -2 19 Appen dix C: Glossa ry Abbrev iation/T erm Explanation Bandwidth Defines th e informatio n - carry ing capac ity of a ch annel. In analog sys tems, it i s the dif ference between t he highest frequency t hat a cha nnel can c arry and the l owest, measured in hertz. In digital sy stems, bandwidth is measu[...]

Us er Guide for Polycom ® RMX ™ 5 00 an d Po ly com® RMX™ 100 0 Syste ms (Confere nce on Ports) 19 -3 Abbrev iation/T erm Explanation amount of dat a that c an flow during one se cond over a communicat ions line ( using a t ransmissi on medium). 1 Kbps=1000 Bps. CIF, 4CIF, QCIF Common Int ermediate F ormat, an optional part of th e ITU - T&ap[...]

Chapter 19 – Appendix C: Glossary 19 -4 Abbrev iation/T erm Explanation H.323 A n I TU - T standard for audio, v ideo and data commun ic atio ns acr o ss I P - ba sed (LAN) n etwor ks, including t he Interne t. IP Internet Pr otocol. The w ork ing proto col that form s the basis of the Internet. ITU - T Standar d Internatio nal T elecommun icat i[...]

Qui ck I nst al lat ion Setup Wiz ard 20 -1 20 Thir d - party Sof tware Lice nses Listed in this a ppendix are some of the third - party software products u sed by Polycom RMX a nd t he rel eva nt copyr ight anno unce me nts. Third Party Licen ses Software Source File License Typ e License Conditions Busybox 1.7.1 GPL V3. 0 Copyright 2 007. Distrib[...]

Us er Guid e f or P olycom ® RMX ™ 500 and Po ly com® RM X™ 100 0 S ystem s (Con fe ren ce on Por ts) 20 -2 Software Source File License Typ e License Conditions OpenLDAP OpenLDA P Publ ic Lic en s e v 2.8 (17 August 2003) http://w ww .openldap.org/sof tware/rel ease/lice nse.ht ml Libpng libpng License http://w ww .op ensource.org/l icense s[...]

Qui ck I nst al lat ion Setup Wiz ard 21 -1 21 Quick Insta llation Set up Wiza rd (RMX500 R ev A only) Before usin g the simple conference managem ent system, you need to firs t configure your syste m usin g the setup wizar d, such as settin g RMX time a nd creating a ddress b ook. Using quick ins tallation se tup wizard: 1 In the Web brow s er, e [...]

Us er Guid e f or P olycom ® RMX ™ 500 and Po ly com® RM X™ 100 0 S ystem s (Con fe ren ce on Por ts) 21 -2 When you make new conference reservations, sy stem will co nfigure highest res oluti on and c onne ctio n rate in acc orda nce with you r se ttings . 10 (Op tiona l) If y ou nee d to c rea te new c ontact s, c lick Ne w , enter contact [...]

Qui ck I nst al lat ion Setup Wiz ard 21 -3 5 Foll ow t he on - screen prompts to enter the new password an d click OK . Create Simp le Con ference Management S ystem User: 1 In the Web browser, enter h ttp:/ /<RMX IP a ddre ss> in the address bar, and the n press Enter . 2 On the top ri ght corner of the Login i nterface, select English from[...]

Us er Guid e f or P olycom ® RMX ™ 500 and Po ly com® RM X™ 100 0 S ystem s (Con fe ren ce on Por ts) 21 -4 5 Clic k Back . When uploading an addres s bo ok file, the par ti cipant s in the c u rrent address boo k w ill be overwrit ten. If contacts ema i l addr essed in the .c sv file incor r ect, ev en the address book successfully impor ted[...]

Qui ck I nst al lat ion Setup Wiz ard 21 -5 • You can add participants and meeting r oom s prior to t he start of the meeting, or you can add meeti ng rooms durin g the meeti ng. • The dial - in ID in t he meeting no tification s is defi ned by y our system settings, for more infor mati on, s ee dial - in ID. • If participants could not rec e[...]

Us er Guid e f or P olycom ® RMX ™ 500 and Po ly com® RM X™ 100 0 S ystem s (Con fe ren ce on Por ts) 21 -6 1 Click Conference List . 2 Clic k Contr ol . 3 Clic k one or more meeti ng rooms t o be c ontr olled. 4 C lick mee ting r oo m contr ol toolb ar to c arr y out c ontr ol . Button Name Descr iption Add M eeting Room Add a n ew meeti ng [...]

Qui ck I nst al lat ion Setup Wiz ard 21 -7 To change a multi - scr een mo de of an instant co nference: 1 Click Conference List . 2 Clic k Contr ol . 3 Clic k single or multiple me eting roo ms, the n click Change Layout . 4 Se lect a la yout mode and cl ick OK . Multi- screen Mode Description A user can set to automatic ally select the mult i - s[...]

Us er Guid e f or P olycom ® RMX ™ 500 and Po ly com® RM X™ 100 0 S ystem s (Con fe ren ce on Por ts) 21 -8 Number of Meeti ng Rooms Multi- screen Layo ut 10 11 - 13 14 - 16 16+ Dial - i n Num ber For an H.323 endpo int, if the endpoint h as been registered to the s ame gatekeeper as RMX , the dial - in numbe r co nsists of the E.1 64 p refix[...]

Qui ck I nst al lat ion Setup Wiz ard 21 -9 For exam ple: RMX I P address : 172.22.30. 40 ID of th e conference to be created: 1001 The tab le belo w shows the strin gs dialed by the end point u nder dif ferent scenarios: H.323 Endpoi nt's Di al - in Numb ers – Not Reg istered t o a GK Scenario Dial -in String Create this confere nce 172.2 2[...]