Samsung iDCS500 manual

SAMSUNG iDC S 500 SYSTEM November 2001 iDC S KEYSET USER GUIDE Samsung T elecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung T elecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and ma[...]

T ABLE OF CONTENTS ABOUT THIS B OOK ..........................................................1 THINGS Y OU SHOULD KNOW ..........................2–10 AS SEMBLING Y OUR KEYSET ................................11 ADDING AN iDCS 14B KEY STRIP ......................12 ADDING A KEYSET DA UGHTERBOARD MODULE .............................................[...]

Executive/Secretary Hotline ..............................................................38 Group Listening ................................................................................39 Account Codes ..................................................................................39 Locking Y our K eyset .....................................[...]

ABOUT THIS B OOK Y our iDCS keyset is the most visible part of your telephone system. No mat- ter what model keyset you are using telephone calls are handled the same way . The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users. These are noted throughout this guide. Please take the time to study this guide a[...]

3 Y our outside calls will light green on your keyset and red on other keysets. Y ou never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. Some simple rules to remember: • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indica[...]

5 iDC S 28D KEYSET 4 FEA TURE ACCES S CODES This user guide is written based on the default access code for using sys- tem features. If the system numbering plan has been changed some of the access codes may not be correct. Y our installing company can inform you of the correct codes. SYSTEM TONES The system provides several tones to assist you. So[...]

7 iDC S 8D KEYSET Scroll HOLD ANS/RLS 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 OPER Call 1 Call 2 Message Transfer Speaker VOLUME iDCS 8D 32 CHARACTER DISPLA Y T wo lines with 16 characters each. TERMINAL ST ATUS INDICA TOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display . SCROLL KEY Used to scro[...]

8 iDC S 64B AOM 12345 67891 0 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly , to indicate busy conditions of other stations, for One T ouch dialing and many other sys[...]

11 AS SEMBLING Y OUR KEYSET • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key- set body with your fingertips. • Plug the handset cord into the jack marked with the symbol. • Route the handset cord out the[...]

13 SECURING SCREWS REMOVE KNOCKOUTS ADDING AN iDC S 14 BUT TON KEY STRIP • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. • Remove the ribbon cable knockout from the bottom of[...]

RECALL DIAL TONE Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone. SENDING A FLASH While on an outside call, press the FLASH key to send a flash to the tele- phone company . Thi[...]

BUSY ST A TION CALLBACK When you call another station and receive a busy signal: • Press the CBK key , if programmed, or dial 44 . • When the busy station becomes free, your keyset will ring. • Lift the handset or press ANS/RLS to call the now idle station. NOTES: 1. A callback will be canceled if not answered within 30 seconds. If you have s[...]

19 CALLING Y OUR SYSTEM OPERA TOR • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator , dial that person’s extension num- ber . NOTE: If the Hot K eypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. 18 CALL PROCES SING SYSTEM H[...]

line when the called station hangs up or you can press TRANSFER to return to the outside party . If you wish to send the call to another exten- sion without waiting for the first station to hang up, simply press anoth- er DSS button. OR Press the CALL button or C.O . line key to return to the outside party and begin the transfer process again. When[...]

23 FORW ARDING CALLS Y ou may forward your calls to another station, group of stations or an exter- nal telephone number . Program a destination for the type of forwarding you want as detailed below . If you have FWD ALL , FWD BUSY and FWD NO ANSWER keys, press one to turn that forward feature on. A steady red light reminds you what forward conditi[...]

FORW ARD DND T o forward your phone when you activate DND . • Dial 607 plus the extension number or group number . • Receive confirmation tone and hang up. NOTE: 1. If the Hot Keypad feature has been turned off you must first lift the hand- set or press the SPEAKER key before you begin dialing. CALL FORW ARD OPTIONS A display keyset may review [...]

MY GROUP PICK UP If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number . See your installation company for the assigned access code. MY GROUP PICKUP : __________________. PRIV ACY RELEASE [L VERSION ONL Y] This feature[...]

• The A key is not used. • The B key inserts a flash. • The C key inserts a pause. • The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O . lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. • The E key is used to hide digits. Display key[...]

NOTES: 1. If you make another call, auto-redial is canceled. 2. T o cancel a retry , lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. MEMO REDIALING [L VERSION ONL Y] When you are calling directory information, you can store the num[...]

33 MEET ME P AGE • Lift the handset. • Press the Meet Me P age ( MMPG ) key or dial 54 . • Dial the desired zone number . • After the attention tone, instruct the paged person to dial 56 . • Press WAI T or TRANSFER . • Remain off-hook until the person dials 56 from any phone. • The paged person will be automatically connected with you[...]

• Y our MES SAGE light will turn off when all messages have been re- turned. NOTES: 1. Display keyset users can view message indications and return them in any order . See Viewing Message Indications under Display Features . 2. If the Hot Keypad feature has been turned off , you must first lift the hand- set or press the SPEAKER key before you be[...]

EST ABLISHED CALL PICK UP [L VERSION] T o pick up an established call in progress at a single line extension con- nected to a computer modem on your PC. • Press the EP key for that station on your keyset and the call is automat- ically moved to your keyset. • The single line extension on your modem will be disconnected. NOTE: Y ou must have an [...]

GROUP LISTENING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • Press the LISTEN key to turn on the speaker . The microphone is not in use, so the distant party does not hear other parties present in your of- fice. • Press LISTEN again to turn the sp[...]

OHVA is OFF then you will hear the announcement on the speaker , if you are talking on the handset. If you are using the speakerphone the announcement will always be heard through the speaker . T o make an off-hook voice announcement: • Dial the extension number or press the DSS key . • When you receive a busy signal, press the OHVA key . • A[...]

43 CUSTOMIZING Y OUR KEYSET AME BGM This feature selects whether a station using Answer Machine Emulation will hear their personal greeting or BGM while callers are listening to the per- sonal greeting. A BGM source must be selected for this to work. This feature only applies if there is a CADENCE card installed in the system and your key- set has [...]

45 Y our keyset may be equipped with a Headset mode key . If it is so equipped pressing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this. Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out. HOT KEYP AD On your pho[...]

47 DISPLA Y FEA TURES INTERACTIVE DISPLA Y KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as press- ing a programmable key . These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that ca[...]

CALL DURA TION TIMER The system can be set to automatically time outside calls. A few seconds after you dial a telephone number , the timer appears in the display . It appears immediately for incoming calls. The call timer continues for the du- ration of the call. Call duration times are displayed in minutes and seconds. If a call lasts longer than[...]

PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it. This name is used to select the speed dial bin when you are dialing by directory . • Press TRANSFER and then dial 106 . • Dial the speed dial bin number 00–49 . • Write your message using the procedure described in Alarm Reminder Messages[...]

53 TEXT MES SAGING [L VERSION ONL Y] This feature allows two digital keyset users to respond to each other with preprogrammed messages. After receiving an Off Hook V oice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party . The other station can view this message and take t[...]

55 Dial 205 205:busy OHVA CAMP ON ! OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG:01 SEND Dial 03 or press " twice ASK THEM TO HOLD TMSG:03 SEND ! ASK THEM TO HOLD Wait for reply TMSG EXIT ! 702: 01:45 701: 05:55 CONF PAGE MUTE CONF PAGE MUTE 54 CALLER ID WHA T IS CALLER ID? Caller ID is the name given to the telephon[...]

VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. T o view Caller ID informa[...]

59 INQUIRE CALLER ID P ARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This may influence how you choose to handle the call. From an idle keyset: • Press the INQUIRE key , OR Press the CID key and then the INQUIRE soft key . • Dia[...]

PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _________________________ 05 _________________[...]

62 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 ______________[...]