Sharp MX-5500N manual

T T r ou ou b leshooting leshooting DIGIT AL FULL COLOUR MUL TIFUNCTIONAL SYSTEM Sa Sa f ety Guide ety Guide Saf ety Guide Bef ore installing this product, be sure to read the "CA UTIONS" and "INST ALLA TION REQUIREMENTS" sections . K eep this manual close at hand f or ref erence whene ver needed. T r oub leshooting In the unlik[...]

EMC (this machine and peripheral devices) Caution! For complete electrical disco nnection, pull out the main plug. The socket-outlet shall be instal led near the equipment and shall be easily accessible . Shielded network cable and USB cab le must be used with this equipment to maintain compliance with standards . Warning: This is a Class A product[...]

For the users of the fax function FAX interface cable and Line cable: These special accessories must be used with the device . Notice for Users in Europe This equipment has been designed to wor k on the British analogue public switched tele phone network. This equipment has been te sted according to the pan- European TS103 021 regulat ion. It will [...]

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1 Contents Warranty While every effort has been made to ma ke this document as accu rate and helpful as possible, SHARP Corporation makes no warranty of any kind with regard to its content. All information included herein is subject to chang e without notice. SHARP is not responsible for any loss or damages, direct or indirect, aris in g from or re[...]

2 CAUTIONS 1. Do not touch the transfe r belt. Scratches or smudges on th e transfer belt will cause dirty prints. 2. The fusing unit is extre mely hot. Exercise care in this are a. 3. Do not look directly at the ligh t source. Doing so may damage your eyes. 4. When the machine is installed, the adjust ers (4) must be lowe red to the floor to secur[...]

3 CAUTIONS Laser information s Wave length Colour: 785 nm +10 nm -15 nm B/W: 788 nm +12 nm -15 nm Pulse times (North America and Europe) Colour: MX-5500N/6200N /6201N/ 7000N/7001N * 1 (4.9 µs ±4.9 ns)/7 mm MX-5500N/6200N/7 000N : (3.5 µs ±3.5 ns)/7 mm MX-6201N/7001N : (2.8 µs ±2.8 ns)/7 mm *1: heavy paper B/W: MX-5500N/6200N/6201N/ 7000N/7001[...]

4 INSTALLATION REQUIREMENTS Improper insta llation may damage this product. Please note t he following during init ial installation an d whenever the machine is moved. 1. The machine should be installed near an accessible power outlet for ea sy connection. 2. Be sure to connect the power cord only t o a power outlet that meets the specified voltage[...]

5 SUPPLIES Standard supp lies for this product th at can replaced by the us er include paper, tone r cartridges, and staple cart ridges for the finisher. Be sure to use only SHARP-specified pr oducts for the toner ca rtridges, fini sher staple cartridge, saddle stitch fin isher staple cartridge , and transparency film. Storage of supplies Proper st[...]

6 SPECIFICATIONS Machine specifications / copier specifications *1 First copy out time is measured with o riginal on the document glass in full read y condition with fuser at operating temperatu re and mirror motor at operati ng speed in each of black and white mode and colour mode , actual time may vary based on environment conditions. *2 It may n[...]

7 SPECIFICATIONS Machine specifications / copi er specifications (Continued) * Output tray (Centre tray) cannot be used when the finisher (MX-FNX3) or saddle st i tch finisher (MX-FNX4) is installed. Tray 3 Paper sizes: A3W, A3, B4, A4, A4R, B5, B5 R, A5R, 12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1[...]

8 SPECIFICATIONS Continuous copying speeds* * Copy speed during output of the second copy and following co p ies when performing continuous one-sided copying of the same page (excluding offset output). Model MX-5500N MX-6200N MX-6201N Copy ratio 100% / Reduced / Enlarged Copy mode Colour copying Black an d white copying Colour copying Black and whi[...]

9 SPECIFICATIONS Acoustic noise emission (meas urement according to ISO7779) Emission concentration (measurement acco rding to RAL-UZ62: Edition Jan. 2002) Automatic document fe eder specifications MX-5500N MX-6200N / 7000N MX-6201N/7001N Sound power level L w A Printing mode (continuous printing) Colour 7.1 B 7.1 B 6.9 B Black and white 7.2 B 7.3 [...]

10 SPECIFICATIONS Large capacity tray (MX-LCX2) specifications * It may not be possible to use this size in some countries and regions. Large capacity tray (MX-LCX3) specifications Model MX-LCX2 Paper sizes A4, B5*, 8-1/2" x 11" Paper weight Plain paper (60 g /m 2 to 105 g /m 2 (16 lbs. to 28 lbs.)), heavy p aper ( 106 g /m 2 to 209 g /m [...]

11 SPECIFICATIONS Finisher specifications* 1 *1 Paper pass unit (MX-PBX2) is required to connect the fi nisher to the machine. *2 The maximum number of sheets that can be held varies dependi ng on ambient conditions in the in stallation location, the type o f paper, and the storage co nditions of the paper. *3 Up to 100 sheets of non-standard size [...]

12 SPECIFICATIONS Saddle stitch finisher specifications* 1 *1 Paper pass unit (MX-PBX2) is required to connec t the saddle stitch fi nisher to the machine. *2 The maximum number of sheets that can be held varies depending o n ambient conditions in the in stallation location, the typ e o f paper, and the storage conditi ons of the paper. *3 Up to 10[...]

13 SPECIFICATIONS Punch module specifications (for fi nisher / saddle stitch finisher) Model MX-PNX2A MX-PNX2B MX-PNX2C MX-PNX2D Hole punching 2 holes 2 holes or 3 holes 4 holes 4 holes, broad width Allowed pape r sizes for punching A3, B4, A4, A4R, B5, B5R, 11" x 17 ", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11"[...]

14 SPECIFICATIONS Inserter specifications* * Punch modul e (MX-PNX2A/B/C/D) is required to connect the inserter to the finisher (MX-FNX3). Model MX-CFX1 Paper sizes A3W, A3, B4, A4, A4R, B5, B5R, A5R, 12" x 18", 11" x 17", 8-1/2" x 14", 8-1 /2" x 13", 8-1/2" x 11" , 8-1/2" x 11"R, 7-1/4&qu[...]

15 SPECIFICATIONS Printer specifications *1 When the PS3 expansion kit (MX-PKX1) is installed and the machine is used as a PostScript printer. *2 Barcode font kit (AR-PF1) is required. *3 Supported operating systems are Windows 2000 / XP. *4 Supported operating systems are Windows 2000 / XP/ Vista. Type Built-in Continuous printing spe ed Same as c[...]

16 SPECIFICATIONS Network scanner / Internet Fax* 1 specifications *1 Internet fax expansion kit (MX-FWX1) is required. *2 Total number of all destin ations (Scan to E-mail, Scan to F TP, Scan to Desktop, Scan to Network folder, Internet Fax, Fax, an d Group) Pull scan function (T WAIN) specifications Type Built-in Scanning resolution (dpi) 100 x 1[...]

17 SPECIFICATIONS Facsimile specifications *1 Transmission speed is for an A4 or 8-1/2" x 11" document with approximately 700 characters at standard resolution (8 x 3.85 lines/mm) sent in high speed mode (33.6 kbps (JBIG) or 14.4 kbps). This is only the time required to transmit the image information; the time required to send protocol si[...]

18 INFORMATION ON DISPOSAL A. Information on Disposal for Users (private households) 1. In the European Union Attention: If you want to dispose of this equipment, please do not use the ordinary dust bin! Used electrical and electronic equipme n t must be treated separ ately and in accordance with le gislation that requires p roper treatment, recove[...]

19 Information that the administrator of the machine requires is printed on the back of this page. (Separate this page from the manual and k eep it in a safe place. In addition, fill in the name of the adm inistrator and the administrator's contact information in the left hand margin.) Administrator Name: Contact at: ✂[...]

20 TO THE ADMINISTRATOR OF THE MACHINE (Separate th is page from the manual and keep it in a safe place.) Factory default pa sswords When accessing the system setti ngs, the administrator password is requ ired to log in with administrator rights. The system sett ings can be configured in th e Web pa ges as well as on the operation panel. To access [...]

21 TO THE ADMINISTRATOR OF THE MACHINE For the users of the fax function Important safety information • If any of your tele phone equipment is not operating p roperly, you should immediately re move it from your telephone line, as it may cause harm to the telephone network. • The AC power outlet shall be installed near th e equipment and shall [...]

22 TO THE ADMINISTRATOR O F THE MACHINE Trademark acknowledgments The following tr ademar ks and registered trademarks a re used in conjunction with the machine and its per ipheral de vices a nd accessories. • Microsoft ® , Windows ® , Windows ® 98, Windows ® Me, Windows NT ® 4.0, Windows ® 2000, Window s ® XP, Windows Server ® 2003, Wind[...]

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24 Tr oub leshooting T r oub leshooting F A CSIMILE REMO VING MISFEEDS COPYING PRINTING SCANNING DOCUMENT FILING INST ALLA TION O THER PR OBLEMS[...]

25 About this manual This manual provides solutio ns to possible problems in a question and answer format. The questions are grou ped into the chapters "REMOVING MISFEEDS", "COPYING", "P RINTING", "FACSIMILE", "SCANNING", "DOCUMENT FILING", "INSTALLATION", and "OTHER PROBLEM[...]

26 Manuals provided with the machine This manual provides solutio ns to possible problems. For the detailed pro cedures for using the machine, see t he following manuals. Printed manuals Operation manuals in PDF format The manuals in PDF form at provide detailed explana tions of the procedures for using the machine in each mode. To view the PDF man[...]

27 This chapter explains what to do when a paper misfeed occurs in the machine. Removing misfeeds When a paper misfeed o ccurs, "A misfeed has occurred." appears in the touch panel and pr inting stops. In this event, touch the [Information] key in the touc h panel. When the key is touched, in structions for removing the misfeed will appea[...]

28 (1) Paper misfeed in the finisher / saddle stitch finisher Open the top cover and remove the misfed paper. Paper misfeed in the transp ort area and the output area (the sad dle stitch unit) Open the front cover. Move lever ( A) to the right and remove the misfed paper. Release the lever and it will return to the original position by a spring. Mo[...]

29 (3) Paper misfeed in the inserter While pulling the lever, slide the insert er to the left until it stops. Open the top cover and remove the misfed paper. Raise the paper guide lever and remove the misfed paper. (4) Original misfeed Open the document feed ing area cover and remove the misfed originals. Open the aut omatic document feede r. Rotat[...]

30 (6) Paper misfeed in the fusing unit Rotate knob and re move the misfed paper. (7) Paper misfeed in the right tray (8) Paper misfeed in the duplex unit Open the paper re versing section co ver and remove the misfed paper. (9) Paper misfeed in the bypass tray (10) Paper misfeed in the large capac ity tray Open the top cover and remove the misfed [...]

31 (11) Paper misfeed in the transport area Turn roller rota ting knob in the direction of th e arrow to remove the misfed paper. (12) Paper misfeed in tray 1 to tray 4 (in the tray) Pull out the tray gently until it stops and rem ove the misfed paper. Paper misfeed in th e paper guide (tray 1, tray 2) (13) Paper misfeed in tray 2 to tray 4 (si de)[...]

32 This chapter provides solution s to possible copying prob lems. See the f ollowing table of contents to locate the appropriate page for your question or pro blem. Problems related to copying operation COPYING Problems related to copying oper ation • Copying d oes not take place . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

33 Image rotation does not take place. Did you select the paper size or copy ratio manually? Copy using automa tic paper selection and automatic ratio selection. Are you copying using settings that do not allow rotate copying? Rotate copying can generally be combined with other special modes, however, some combination s are not possible. If a prohi[...]

34 Problems related to copy results Problem Point to check Solution The image is too light or too dark. Is the image too light or too dark? Select an appropriate exposu re mode for the original being copied and adjust the expo sure level manually. Has an appropriate exposure mode for the original type been selected? Select one of the following mode[...]

35 This chapte r provides solutio ns to po ssible printing problems. See the fo llowing table of contents to locat e the appropriate page for your question or pro blem. Problems related to printing operation PRINTING Problems related to print ing operation • Printing d oes not take plac e.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

36 Printing does not take place. Is the IP address selected correctly? (Windows) If the machine does not have a perma nent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes. Print the "All Custom Setting List" in the system settings and check the IP address of the m[...]

37 Printing does not take place. Is the I/O timeout setting too short? If the I/O timeout setting is too short, errors may occur while writing to the printer. Ask t he administrator of the machine to configure an appropriat e time in "I/O Timeout". ➞ System Settings (Administrator) > "Printer Se ttings" > "Interface[...]

38 Problems related to print results A tray, finisher, or other peripheral device installed on the machine ca nnot be used. Have the peripheral device s that are installed on the machine been configured in the printer driver ? Open the printer pro perti es and click the [Auto Configuration] button on the [Configuration] tab. (Windows) * If auto con[...]

39 Part of the imag e is cut off. Does the paper size specified by the job match the size of paper loaded in the tray? Make sure that the paper size setting matches the size of paper loaded in the tray. The paper size setting is selected as fo llows: Windows: On the [Paper] ta b of the printer driver. If [Fit to Paper Size] is selected, check the l[...]

40 Many nonsense characters are printed. Is your computer or the machine in an unstable state? If little free space remains in the memory or hard drive of your computer, or many jobs have been spooled on the machine and it has little free memory remaining, printed text may turn into nonsense characters. In this situation, cancel pr inting, restart [...]

41 This chapte r provides solutio ns to possible fa csimile problems. See the following tab le of contents to locate the appropriate page for your question or pro blem. Problems related to transmission FACSIMILE Problems related to transmission • Transmissio n does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

42 Transmission does not take place. Is the correct dial mode set for you r line? Ask your administrator to veri fy that "Dial Mode Setti ng" is set correctly for the line you are using. ➞ System Settings (Administrator) > "Image Send Settings" > "Fax Settings" > "Fax Default Settings" > "D[...]

43 Problems related to reception Transmission does not take place. Did you place a long size original on the document glass when it is scanned? A long size o riginal cannot be scanned from the document glass. Place o rigin als in the document feeder tray of the automatic document feeder. Did you place an original that is folded? If a fo lded origin[...]

44 Problems related to telephone Printing does not take place after reception. Does a password entry screen appe ar? "Hold Setting for R eceived Data Print" is en abled. Enter the correct password with the numeric keys. If you do not know the password, check with your administrator. Has cut-off printing been disabled in the system setting[...]

45 Problems related to audible signals Problem Point to check Solution The volume is too low. • Speaker • Ringer Volume • Line Monitor • Fax Receive Complete Signal • Fax Send Complete Signal • Fax Communicati on Error Signal Has the volume setting been set to "Small" in the system settings (administrator)? Ask your administra[...]

46 Problems related to one-touch individual keys / group keys Problem Point to check Solution A one-touch indivi dual key or group key cannot be stored. Has the maximum number of keys been stored? Delete one-touch keys and group keys that are not being used. Have functions been di sabled by the administrator? Some functions may have been disabled i[...]

47 This chapte r provides solutio ns to possible sca nning problems. Se e the following ta ble of contents to locate the appropriate page for your question or pro blem. Problems related to scanning operation SCANNING Problems related to scanning ope ration • Transmissio n does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

48 Transmission does not take place. Does the image file exceed the e-mail attachment limit set in the system settings (administrator)? If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cann ot be transmitted. Check with your administrator. Did the image file exceed the file attachment size limit [...]

49 The received image file cannot be ope ned. Does the viewer pr ogram used by the recipient support the forma t of the received image data? The recipient may be able to open the f ile if you change the file type and compressi on mode selected at the time of transmission. Use a software program that is capable of opening the selected fi le type and[...]

50 Problems related to scan results Problem Point to check Solution The scanned image is clipped. Is the original scan size setting smaller than the actual original size? Set the scan size to the actual original size. If you have intentionally set a smaller size than the actual original size, note carefully the placement position of the selected sc[...]

51 JPEG was selected for the file type but the file was created as a TIFF file. Did you press the [BLACK & WHITE START] key ( ) to begin scanning? When [JPEG] is selected for the file type and th e image is scanned in Mono 2, the file will be cre ated as a TIFF file. To crea te the file as a JPEG file, change the colour mode to [Full Colour] an[...]

52 Problems related to one-touch individual keys / group keys Problem Point to check Solution A one-touch indivi dual key or group key cannot be stored. Has the maximum number of keys been stored? Delete one-touch keys and group keys that are not being used. Have functions been di sabled by the administrator? Some functions may have been disabled i[...]

53 This chapter provides solution s to possible document filing problems. See the following table of contents to locate the appropriate page for your question or pro blem. DOCUMENT FILING • Document filing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 • A filed data c[...]

54 A stored file has disappeared. Did you touch the [Print and Delete the Data] key to print a stored f ile? A file that is printed using th e [Print and Delete the Data] key is automati cally deleted after being pri nted. To print a file without deleting it, use the [Print and Save the Data] key. The file property can be set to "Prote ct"[...]

55 This chapte r provides solutio ns to possible installa tion problems. S ee the following t able of contents to locate the appropriate page for your question or pro blem. INSTALLATION • The softwa re cannot be insta lled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 • The mach in[...]

56 The machine is not detected (when connected to a network). Is your computer connecte d to the same network as the machine? Windows: If the machine and your computer are not conn ected to the same local area network, the machine will not be detected. If the two ar e connected to different sub-networks, click the [Specify con dition] button and en[...]

57 The printer driver cannot be in stalled (Windows 2000/XP/Server 2003) If the printer driver cannot be installed on Windows 2000/XP/Server 2003 , follow the steps below to check your computer settin gs. 1 Click the [start] bu tton and then click [Control Panel]. In Windows 2000, click the [Start] button, point to [Settings], and click [Control Pa[...]

58 Removing the software To remove the printer dr iver or software inst alled using the installer, follow the steps below. Windows 1 Click the [start] bu tton and then click [Control Panel]. In Windows 98/Me /NT 4.0/2000 , click the [Start] button, point to [Settings], and click [Control Panel]. 2 Click [Add or Remove Programs]. • In Windows 98/M[...]

59 This chapter ex plains how to resolve pr oblems related to the gen eral operation of the mac hine. Locate your que stion or problem in the tab le of contents below and re fer to the appropriat e page. OTHER PROBLEMS Problems related to machine operation • Specified m achine functions ca nnot be used. . . . . . . . . . . . . . . . . . . . . . .[...]

60 Problems related to machine operation Problem Point to check Solution Specified machine functions cannot be used. Have functions been di sabled by the administrator? Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user auth entication is enabled, the functions that you can use and[...]

61 The operation panel cannot be used. Does the message "Call for service. Code:xx-xx*." appear in the touch panel? *Letters and numbers appear in xx-xx. Make sure that the LINE indicator is not lit a nd that the DATA indicator i s not blinking or lit and then switch off the [POWER] key ( ) and the main powe r switch. Wait at least 10 sec[...]

62 Problems related to paper feeding and output Problem Point to check Solution The original misfeeds (automatic document feeder). Is too much paper loaded in document feeder tray? Make sure that the stack of paper in the tray is not higher than the indicator line. ☞ Illustration of the machine (L) (page 70) Is the original a long original? When [...]

63 Problems related to quality / print results The paper misfeeds. Has the correct paper size been set? If you are using a special size, be sure to specify the paper size. If the size of paper loaded in a tray was changed, be sure to check the paper size setting. ➞ System Settings > "Paper Tray Settings" > "Tray Settings"[...]

64 Smudges appear on printed output. Are you printing on pre-punched paper? If the printed image overlaps the punch holes, smudges may appear on the reverse side of the paper following one-sided printing, or on both sides following two-sided printing. Take care that th e image does not overlap the punch holes. Does a message a ppear indicating the [...]

65 Problems related to peripheral devices Problem Point to check Solution The connected USB device cannot be used. Is the USB device compatible with the machine? Ask your dealer if the device is compatible with the machine. Is the connected USB device recognized correctly? Use "USB-Device Check" in the system settings to check whether or [...]

66 Stapling does not take place (including pamphlet stapling). Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled? Check the paper type settings in the machine and select a tray that has paper that can be used for stapling*. Click the [Tray Status] button in "Paper Selection" on[...]

67 Other problems Problem Point to check Solution The touch panel screen is difficult to view. Is the display contrast properly adjusted? Touch the brightness adjustment key ( ) on the system bar in the touch pane l to adjust the brightness. ☞ "SYSTEM BAR" in the User's Guide You were logged out without having performed logout your[...]

68 Alarm display of the inserter When the indicators are lit and/or blin king as shown below, operation will not ta ke place even if you press the [S TART] key ( ). Solve the pr oblem according to the combination of th e indicators that are lit and/ or blinking. [PUNCH] indicator [STAPLE] indicator [START] indicator Cause Solution Any one of the in[...]

69 Illustration of the machine Front LOGOUT LINE PRINT IMAGE SEND D ATA D ATA READ Y SYSTEM SETTINGS HOME JOB ST A TUS (F) (G) (H) (D) Output trays (upper tray, lower tray) When a finisher/saddle stitch finisher is not installed. "On" position (I) Indicator line "Off" position (A) Operation panel LINE indicator / DATA indicator [...]

70 Back (M) Extension phone socket (N) Telephone line socket A4R or 8-1/2" x 11"R B5R B4 or 8-1/2" x 14" A3 or 11" x 17" A4 or 8-1/2" x 11" A5 or 5-1/2" x 8-1/2" B5 Document glass scale Document glass scale Mark Mark (K) (J) Original placement position on the document glass (L) Indicator line (O) Po[...]

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PRINTED IN FRANCE TINSE3896GHZZ MX-5500N/MX-6200N/MX-6201/MX-7000N/MX-7001 Saf ety Guide / T roubleshooting[...]