Sony CLIE PEG-TG50 manual

© 2003 Sony C orporation 4-672-274- 21 (1) Personal Entertain ment Organizer PEG-TG 50 Trouble- shooting Q&A http://www.clie-link.com My CLIÉ handheld is not working properly About CLIE Launcher I cannot perform a HotSync ® operation Error mess ages I cannot enter data properly How to opera te basic app lications (PIM) I cannot beam data I c[...]

2 Frequently Asked Questions Tips • Many of the problems m entioned here ca n be so lved by re setting your CLIÉ™ handhe ld. b For details on ho w to reset, refer to “B asic operat ions of your Sony CLIÉ ™ handheld: Restarting your Sony CLIÉ han dheld” in the “Read This Fi rst (Operating Instru ctions).” • The “ CLIÉ Applicat [...]

3 Why can’t I perform a HotSync ® operation? •I s t h e H o t S y n c icon displayed in the task tray in the bottom right-hand corner of your computer screen? If not, select the St art menu, Program s ( All Programs in Wi ndows ® XP), Sony handheld , and HotS ync Manager to star t th e H otS ync Manager. •I s t h e Local USB check box in th[...]

4 If your prob lem still persists, then proceed to the next p age. Playin g music: Wh y doesn ’t SonicSta ge reco gnize th e CLIÉ handheld even when it is placed in the cradle? • Set to the music tran sfer mode. b For details, refer to “Au dio Player” in th e “CLIÉ Application Ma nual” installe d on your computer . • Disconnect you [...]

5 Contents o f Troubles hooting Symptoms Page My CL IÉ handhe ld is no t working properly I cannot turn on my CLIÉ hand held Page 13 I cannot see an ything on the screen although the CHG LED is on Page 13 My CLIÉ han dheld is n ot respondi ng Page 13 My CLIÉ handheld keeps turnin g itself off Page 14 My CL IÉ ha ndhel d is no t maki ng any sou[...]

6 Content s of Tr oublesh ootin g (conti nued ) Symptoms Page I cannot back up certain types of data with a HotSync ® operation Page 21 The Palm™ Des ktop for CLI É software d oes not start or cannot be se lected from the menu Page 21 The HotSync Manager does not start (the HotSync icon is not displayed in the bottom ri ght-hand corner of my co[...]

7 Numbers or sy mbols are entered when pressing the alphabetical keys on the hard ware keyboard Page 29 The Graffiti ® writing area is not displayed Page 30 My CLIÉ handheld does not recognize handwritten ch aracters P age 30 How to oper ate b asic appli cation s (PIM ) My CLIÉ han dheld does n ot display t he correct dat e when I tap the Today [...]

8 Content s of Tr oublesh ootin g (conti nued ) Symptoms Page My CLIÉ han dheld canno t read data on a “Memory Sti ck” media Page 36 My CLIÉ han dheld does no t recognize a “ Memory Stick ” media or an error occur s Page 36 I cannot ma ke a backu p I cannot make a backu p of certain data on my co mputer with a HotSync ® operation Page 37[...]

9 Symptoms Page Connec ting to t he com puter SonicStage does not r ecognize my CLIÉ ha ndheld even when it is placed in the cradle Page 41 The connection suddenly gets cut Page 41 The number of songs that can be checked out is not enou gh (the time to record is not enough) Page 41 After I connect to the computer , the d rive is recognized but the[...]

10 Content s of Tr oublesh ootin g (conti nued ) If you are unable to find ou t what is wrong or you cannot find the solution , proceed to the next page. Symptoms Page I cannot connect to the Internet after restoring data using the “Memory Stick Backu p” application Page 46 The co ntents of websi tes can not be d ispl ayed (NetFron t v3.0 for C[...]

11 If you c annot solv e the problem If you canno t solve a problem even with the solutions provide d in this book, please follow t he procedure below. Sony rec ommends t hat you make a no te of displa yed messag es or alerts f or future reference. Note Thousand s of third-pa rty add-on applicatio ns are av ailable for th e Palm OS ® platfor m. So[...]

12 Avoiding problem s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Make a b ackup We reco mmen d tha t you make a bac kup of yo ur da ta in c ase of an y un exp ected trou ble. B ackin g up yo ur data will ensure that it will b e save d on th e CLI É handhel d even when yo u have to per form a hard re[...]

13 My CLIÉ handheld is not working pr operly Symptom s and Soluti ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . My CLIÉ h andheld is not wo rking proper ly I can not t urn on my C LIÉ handheld B The POWE R/HOLD s witch of y our CLIÉ handheld i s in the HO LD mode. Your CLIÉ handheld do es not o[...]

14 B The CLIÉ handheld is placed near the IR port of yo ur computer. Move your C LIÉ handhel d away from the I R port of y our comp uter except when performing an IR HotSync ® operation, as a malfunction may occur. You can also disable the IR feature by setting Beam Receive to Off from Genera l in the Pref er ences screen. B Perform a soft reset[...]

15 My CLIÉ handheld is not working pr operly The backli ght do es no t tur n on wh en I a djust the brig htness l evel B If the brightness is se t to the lowest level, the display may be illegib le, but this is not a malfunction. Tip You ca n adju st t he bri ght ness leve l in the Adju st Bri ght nes s scr een di spl aye d by pre ssi ng the Q key[...]

16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About CLIE Laun cher I cannot use th e Jog Dial™ n avigator B The Jog Di al™ navigato r is not av ailable fo r all applicati ons. I c annot drag and drop in C LIE Lau nche r B Select Pref eren ces fr om the Options menu, and then s elect the Use Drag&[...]

17 About CLIE Launcher / I cannot perform a HotSync ® operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot perfor m a HotSy nc ® opera tion The application s on a “Memory Stick” media are not displa yed B You can display only the applications that s tored in the fold er “/PALM/ Launc[...]

18 B Is the memor y space of your CLIÉ handheld sufficient? Delete any unnecessary data and perfor m the HotSync ® oper ation once again. B Are yo u usin g the sa me u ser nam e tha t is use d for an other CLIÉ handhe ld? Change the user name. Check ing your c omputer B Is the oper ating system on your compu ter compliant? The following is the o[...]

19 I cannot perform a Ho tSync ® operation For particular p roblems a bout HotSync ® operations, refer to the following. B Quit applications othe r than the Palm™ Desktop for CLIÉ sof tware. If you cannot perform the HotSync ® operation even after following th e above inst ructions, perform a so ft reset by pressing t he reset but ton of yo u[...]

20 Data c annot b e sync hroniz ed with some appli cations during a HotSy nc ® operat ion B The user name for t he Palm™ Deskto p for CLIÉ so ftware does not mat ch the one fo r your CLIÉ handh eld. In the Palm™ Desktop fo r CLIÉ software, select the us er name correspon ding to yo ur CLIÉ handheld user name. B The application is not set t[...]

21 I cannot perform a Ho tSync ® operation I cannot back up ce rtain types of data with a Hot Sync ® opera tion B You cannot make a backup for some applications installed later or some data created wit h application after ins talling. Specifically y ou cannot make backup of applications or data installed with b eaming or “Memory Stick” media [...]

22 B The settings of the mail software are not complete. Set up t he mail software properly on your com puter. I cannot perform a Hot Sync ® operation via a modem Chec king y our CLI É hand held B Check that you enter the correct phone number f or the access point. B If you ar e using call waitin g on your service li ne, tap Ne tw ork and Phone i[...]

23 I cannot perform a Ho tSync ® operation B Should a prob lem occur when the Speed setting in the Setup/Modem window of HotSync Mana ger is As fast as pos sible or at a certain speed, try setting at a lower speed. B Check that the Speed setti ng in the Setup/Modem wi ndow is appropri ate for your modem. B Turn off th e modem for a wh ile and turn[...]

24 B Point th e IR port of your CLI É handheld directly at the IR po rt of you r computer between 4 to 8 inches (a pproximately 10 to 20 centimeters) apart. Best results of beaming dis tance may vary dep ending o n compatibility between devices. B You cannot per form an IR Hot Sync ® operation if t he battery remaini ng is insufficient. After cha[...]

25 I cannot perform a Ho tSync ® operation If you still cannot perform a HotSync ® operation If you c annot solve yo ur HotS ync oper ati on proble m by follo wing the trou blesh ootin g items, fol low the proce dure below. Check if any “Unknown d evice” is lis ted in the D evice Manager on your c omputer. 1 Right-clic k My Computer and selec[...]

26 Check that the USB port of your computer is enabled If you ar e usin g a Window s ® 95 pre-in stalled compu ter or othe r older type of compute r equipped with a USB po rt, the USB port may be disab led by defa ult. If you cannot use a d ifferent device, suc h as a USB mouse, check the BIOS setti ng of yo ur c ompute r. In addit ion, ch eck the[...]

27 Erro r messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error me ssag es An error me ssage is disp layed repea tedly B Perform a soft rese t. The error m essage “Invali d process” is displayed when starting an app lication B If the memory space of your C LIÉ handheld o r “Memory Stick”[...]

28 The HotSyn c ® operation does not start and a message is displa yed on the screen B Move your CLIÉ han dheld away from the IR po rt of your comp uter except when performi ng an IR H otSync ® o peration, as a malfunction may occur. You can also disable the IR feature by s etting Beam Re ceive to Off from General in the Preferen ces screen. B I[...]

29 I cannot enter data properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot enter data properly My CL IÉ hand hel d activ ates a wro ng fea ture when I t ap a button or screen ico n B The digitizer is not correctly calibrated. Select Digitizer in the Pref erences screen and adjust the digiti[...]

30 The G raffiti ® writ ing are a is not di splay ed B The Graffiti ® writing area is sometimes not disp layed, even if the cursor is found in th e writing area. In this case, enter d ata using the hard ware keyb oard . My CLIÉ hand held does n ot recogn ize handwr itten chara cters B For your CLIÉ handheld to recognize handwritten characters e[...]

31 How to operate basic applications (PIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to ope rat e basic a pplic ations (PIM) My CLIÉ h andheld does not d isplay the correct da te when I tap the Today but ton B The date s etting of yo ur CLIÉ handheld is no t correct . Check that the settings ([...]

32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot beam dat a An event create d in the “Date Book” application cann ot be listed in the week view B In the Week view, you cannot select overlapp ing events that have the same start time. If you have two or more events with the same start time, s[...]

33 I cannot beam data / I cannot exchange data using the Bluetooth™ function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I can not exc hange data us ing the Bluet ooth™ fu nction The erro r messa ge is d isplayed f or insuffic ient mem ory when I r eceive dat a by beamin g B To receive data using [...]

34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I forgot my passwor d I forgot my password and my CLIÉ ha ndheld is locked B You must perform a har d reset o n your CLIÉ handhel d. If you perform a hard reset, your CLIÉ handh eld will be restored to default setti ng and data or installed add-on appl[...]

35 I forgot my p assword / I cannot use a “Memory Sti ck” media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot use a “Me mory S tick” me dia I cannot cop y/move data betw een a “Memory Stick” media and my C LIÉ ha ndheld B Check that t he write protect tab o f the “Memory Stick ?[...]

36 My CLIÉ handhe ld ca nnot read d ata on a “Memory Stick” media B When you use the install ation tool in the Palm™ Desktop for CLI É software to save data on a “Memory Stick” media, the data will be stored in the folder “/PALM/Launch er.” Ho wever, you canno t locate the folder with some application s on your CLIÉ handheld. In th[...]

37 I cannot make a backup / I cannot transf er data / Per ipher al de vices are not recogni zed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot ma ke a backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot tran sfer da ta . . . . . . . . . . .[...]

38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot play mus ic (Audi o Play er) Playing music There is no sound B Increase the volume. B Check that the volume is n ot set to the Muting mode. b For detai ls, ref er to “My CLI É handhel d is not making any sou nds” on page 14. The sou nd is to[...]

39 I cannot play music (Audio Player) The so und beco mes di stort ed B The bit rate at the time of recording is low. Record mu sic at a high er bit rate that is within the specification range. b For details, refer to “ Audio Pla yer” in th e “CLIÉ App lication M anual” inst alled on you r compute r. The soun d is comin g from only one sid[...]

40 MP3 files cannot be read o r played B Check that the MP3 files ar e c opied in the folder “ PALM/Programs/ MSAUDIO ” on the “Memory Stick” media. B Check that the file format is supp orted by your CL IÉ handheld . b For de tails on f ile format s supported by your CL IÉ handh eld, refer to “Audio Player” i n the “CLIÉ Applic ati[...]

41 I cannot play music (Audio Player) Connecting to the compu ter SonicSt age does not r ecognize my CLIÉ handh eld even when it is p laced in t he cradle B Check that the cradle is prop er ly connected to y our computer. B To check in/out audio files, a “MagicGate Memory Stick” media is required. Make sure you ar e using a “MagicGate Memor [...]

42 After I conn ect to the com puter, the drive is recog nized but the contents ca nnot be fou nd B Reconnect you r CLIÉ ha ndheld to your comput er after ins erting a “Memory Stic k” media. Opera tion duri ng conn ection be comes un stable B If you con nect the cradle to you r co mputer via a USB h ub or ext ension USB cable , you may no t be[...]

43 I cannot play music (Audio Player) Other pr oblems The CLIÉ handh eld does not make any soun d B If you connect the earphones to y our CLIÉ handheld, the sys tem sound of your CLIÉ handheld, the alarm sound and the game so und can be h eard from th e earphones. B Check that the volume is n ot set to the Muting mode. A “Memory Stick” media[...]

44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Sound Utilit y/Sound C onverter 2 I cannot transfer au dio data to my CLIÉ handh eld B You need t o encode audio data using the supp lied “Sound C onverter 2 ” application to play audio files with th e “Sound Utility” application. Your CLI?[...]

45 About Sound Utility/Sound Converter 2 / About movies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About mo vies I cannot use some featu res with MPEG Mo vie format files B The following featu res cannot be used with MPEG Movie f ormat files. • Play list edit • Title change • Thumbnail display [...]

46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I can not con nect to the In ternet I cann ot connect to the Inter net B Try connecting to the Inte rnet again after a while. The m essage “Inc orrect s etting” or “Certification is inv alid ” is dis pla yed B Check that th e settings of Network i[...]

47 I cannot connect to the Inter net The contents of websites cann ot be displayed (Ne tFront v3.0 for CLIE) Ima ges are not di sp lay ed B Start the “NetFront v3.0 fo r CLIE” application and p ress and hold the Home /Men u but ton. Ta p Ne tFront Se ttings in the Option s menu and chec k the settings for imag e display. • Images, Animations:[...]

48 I cann ot access a cer tain webs ite B Check that you have en tered the correct URL. Make sure you differentiate “-” (hyphen) f rom “ _ ” (underscor e), or “0” (number) from “O” (alphabet) correctly. B To enter “˜” (tilde) in the URL: • Display the numeric keyboar d and tap “~”. Note that the appearance of “˜” (ti[...]

49 I cannot use e-mail (CLIE Mail) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot use e-ma il (CLIE Ma il) I cannot send or rece ive e-mail messages I ca nnot se nd o r rece ive ma ils B Check the e-mail address. B Check that the mail server se ttings are correct. b For details, refer to “CLIE[...]

50 I canno t sync hronize da ta bet ween “CLIE Mail” and e-mail software, such as “Ou tlook Express,” on my compu ter B If “Micros oft ® Outlook Express” and “Microsoft ® Outlook” are inst alled together on a co mputer, you can not synchronize the data between “Outlook Ex press” and “CLIE Mail. ” Reset MAPI of you r comput[...]

51 I cannot use e-mail (CLIE Mail) Other pr oblems I receive mails from Mailer Daemon B Your mail has not been sent. Check the e-mail address you are mailing to. You may also receive mails from Mailer Daem on if the mail server of the receiver is not working or if the r eceiver has change d his/her e-mail address. I ca nnot syn chronize m ail data [...]

52 Gett in g Help Intellisync Lite: Support info rmation: http://www.pumatech.c om/sonyclie/ For CLIÉ handheld and applicat ions other than the abov e mention ed: Sony offers several support options for your CLIÉ handheld. If you have questi ons or prob lems, pl ease ref er to one of the foll owing for a solutio n: ■ Read This First (supplied),[...]

53 Customer re gistration If you do not fill in th e customer registrati on directly af ter installing the Palm ™ Desktop for CLIÉ so ftware, follow the inst ruc tions in this sectio n to c omplete the registration. To register you r CLIÉ handheld, proc eed as follows : 1 Double-click the Sony CLIÉ Registration ico n on the W indow s ® deskto[...]

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For the la test information on support, check our sup port website htt p:/ /www .cli e-li nk.c om For the la test informatio n on CLIÉ products and accessories, check http://www.clieplaza.com[...]