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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Sunbeam EM3820, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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Unfortunately, only a few customers devote their time to read an instruction of Sunbeam EM3820. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Sunbeam EM3820 should contain:
- informations concerning technical data of Sunbeam EM3820
- name of the manufacturer and a year of construction of the Sunbeam EM3820 item
- rules of operation, control and maintenance of the Sunbeam EM3820 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Sunbeam EM3820 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Sunbeam EM3820, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Sunbeam service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Sunbeam EM3820.
Why one should read the manuals?
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After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Café Espresso ® II 15 BAR pump espresso machine Instruction Booklet EM3820 Please read these instructions carefully and retain for future reference.[...]
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Page 2
Sub Heading Body copy with not indent applied. • Bullet copy Bullet copy Bullet copy Bullet copy Bullet copy Bullet copy Bullet copy Bullet copy 2 Heading[...]
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Page 3
Contents Important instructions – retain for future use. Sunbeam’s Safety Precautions 2 About espresso coffee 3 Features of your Café Espresso ® II 4 Operations Guide for your Café Espresso ® II 7 Secrets to the perfect cup 11 Easy steps for texturing milk 12 Before using your Café Espresso ® II 13 Functions of your Café Espresso ® II 1[...]
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Page 4
2 Sunbeam’ s Safety Precautions SAFETY PRECAUTIONS FOR YOUR SUNBEAM ESPRESSO MACHINE. • Always place theunit on a flat, level surface. • Do not operatewithout water in reservoir. • Do not removethe filter holder during water flow orcoffee flow as the?[...]
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Page 5
3 About espresso coffee The Sunbeam Café Espresso ® II utilises technology and engineering from commercial espresso machines to ensure cafe-quality coffee in an easy to use design. Withthe Cafe Latte a growing favourite amongst coffee lovers the inclus[...]
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Page 6
4 Features of your Sunbeam Café Espresso ® II Warming plate Allows up to 9 espresso cups to be warmed before use. Group / Brewing head Group handle Water level indicator The water level indicator floats through the drip tray indicating how full the drip tray is. The [...]
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Page 7
5 1.7L removable water reservoir The large water reservoir is removable for easy filling. Simply lift and remove in any direction. Power button Operating dial Easy to operate selector dial - turn to the right to make espresso ( ) or to the left for[...]
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Page 8
15 BAR pump The Café Espresso ® II is fitted with a 15 BAR pump delivering the pressure required for complete extraction of oils, coffee solids and aroma. Thermoblock heating system As espresso is made with hot rather than boiling water and the?[...]
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Page 9
7 Operations Guide for your Café Espresso ® II The diagrams below and on the following pages are to assist you in using your Sunbeam Café Espresso ® II. Each of the diagrams is numbered. Throughout this instruction manual these numbers will be re[...]
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Page 10
8 Operations Guide for your Café Espresso ® II (continued) 10 13 16 11 14 17 12 15 Select appropriatefilter and place intohandle. Hold filterhandle and purge with waterto preheat. Wipethe edge of filter to remove anycoffee grinds. Place containerunder the group ha[...]
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Page 11
9 Operations Guide for your Café Espresso ® II (continued) T exturing milk 18 Place filterhandle onto brewing headand turn handle to theright, as far as it will go. 19 T urn the dial to the right to make an espresso .T urn back tothe off ' &apo[...]
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Page 12
10 Operations Guide for your Café Espresso ® II (continued) Wipesteam nozzle and wand with dampcloth and purge a small amountof steam. 27 Insert thelarger wire into the hole inthe base of the steam wand. Care and cleaning Flip openthe lid of the wat[...]
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Page 13
11 Witha Sunbeam pump espresso machine and a little experience, you can create café-quality coffee at home. Here are a few helpful suggestions: • The origin of the bean and roasting will affect the taste of the espresso, so test?[...]
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Page 14
12 Milk texturing is the steaming of milk to heat it and to create froth. Similar to making an espresso, perfecting the art of milk texturing takes time and practice. • Usefresh, cold milk and fill a stainless steel frothing jug[...]
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Page 15
13 Before using your Sunbeam Café Espresso ® II for the first time or if you have not used it for some time, rinse the machine by running water through without coffee in the group handle, as follows: Note: Throughout these instructions?[...]
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Page 16
14 1. ESPRESSO FUNCTION For best results, it is ideal to pre-heat your cups, filter handle and filter as follows: • Insertthe power plug into a 230-240V AC power outlet and turn the power on. • Fillthe water reservoir (1) (2), (3) (4) ([...]
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Page 17
15 • Aftereach use of the espresso machine for best results when making consecutive cups of espresso we recommend that you flush a smallamount of water through themachine with the group handle already removed from the brewing h[...]
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Page 18
16 Cleaning the steam wand Y ou must clean the steam wand immediately after each use. Simply wipe the stainless steel steam wand clean with a damp cloth. Also, briefly turn the operating dial to steam ( ) setting to clear any remaining milk?[...]
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Page 19
17 The coffee making process involves extracting oils out of coffee grinds to make espresso coffee. Deposits of these oils build up over time and affect the taste of the coffee and operation of the espresso machine. Regular cleaning to [...]
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Page 20
18 Care and Cleaning (continued) Brew head rubber seal This seal is located in the brewing head and creates a seal against the filter handle when making an espresso. Note: When your Sunbeam Café Es p re s so ® IIis not being used, we recommend that?[...]
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Page 21
19 After continued use, your espresso machine may develop a build-up of mineral deposits. Thus your machine will require occasional ‘descaling’. W e recommend that you descale your machine every 2-3 months, although this period will depend on?[...]
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Page 22
20 16. After1 minute, stop the machine by turning the operating dial to the off ( ) position. 17. Leavethe machine off for 10-15 minutes to allow the descaler to take effect. 18. T urn the dial to the espresso ( ) setting?[...]
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Page 23
21 T rouble Shooting guide PROBLEM POSSIBLE CAUSE WHA T TO DO Coffee runs down the side of Group handle is not attached correctly , Ensure the handle is firmly positioned the group handle. or has not been tightened sufficiently . ontothe brewing head. See “Prepar[...]
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Page 24
22 T rouble Shooting guide (continued) Espresso does not have any Not enough coffee in filter . See "Preparing an espresso" Crema. p14. Handle comes off during brewing. Coffee tamped too hard. T amp the coffee grounds lighter . Coffee grind is[...]
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Page 25
23 Uneven cup filling. Uneven tamping or obstruction in the Ensure coffee is tamped evenly pouring spouts. and check that there is nothing obstructing the pouring spouts. Defective baffle in filter handle. Contact a Sunbeam Service[...]
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Page 26
24 ESPRESSO (SHORT BLACK) Espresso is a concentrated, full bodied coffee with a stable layer of cream on top – known as ‘crema’. An espresso is the foundation of all café coffee. V ariations are achieved by adding different amounts of [...]
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Page 27
25 CAFFE LA TTE An espresso with steamed milk, typically served in a glass. The layer of frothed milk on top should be 10mm to seal the coffee. • 220mL glass or cup • single or double espresso • steamed milk CAPPUCCINO This delicious dr[...]
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Page 28
Notes[...]
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Page 29
Notes[...]
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Page 30
Notes[...]
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Page 31
Should you experience any difficulties with your appliance, please phone our customer service line for advice on 1300881 861 in Australia, or 0800 786 232 inNew Zealand. Alternatively ,you can send a written claim to Sunbeam at the?[...]
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Page 32
Need help with your appliance? Contact our customer service team or visit our website for information and tips on getting the most from your appliance. In Australia Visit www .sunbeam.com.au Or call 1300 881 861 In New Zealand Visit www .sunbeam.co.nz Or call 0800 786 232 ‘Café Espresso[...]