Toshiba DK14 manual

726+,%$ Telecom munication Sy stems Di vision May 1999 Digital Business Telephone Solutions Programming Manual Software Release 4.1 and ACD Software Release 3.1 Software Release 4.1[...]

Publicati on Informatio n T oshiba America Information Systems, Inc., T elecommunication Systems Division, reserves the rig ht, with out prior notice, to revise this info rm ation publicatio n for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Fu[...]

Strata DK Programming 5/99 i Contents Introduction Organizati on ..................... .................. ........................... ........................... ...................... ....................... vii Conventions.... ........................... ........................... ........................... .................. ..................[...]

Contents Chapte r 3 – System & Station ii Strata DK Programming 5/99 Program 13 – Defining the Message Center ................. ........................... .................. ........................ 3 -43 Program 15 – Ground/Loop/Ti e/DID Line Options...... ........................... .................................... ...... 3-44 Prog[...]

Contents Chapter 4 – T oll Restriction Strata DK Programming 5/99 iii Program 72 – DNIS Number Network Ta ble Assignments ..................... ........................... ............. 3-154 Program 74 – System NT Button Lo ck Password .......................... ........................... .................. .... 3-156 Program 76-1( X-Y) –[...]

Contents Chap ter 6 – Autom atic C all D istr ibuti on iv Strata DK Programming 5/99 Program 50-2 – LCR Home Area Code ................................. ........................... ........................... ....... .5 - 5 Programs 5 0-3 (1~5) – LCR Speci al Codes .................................... ........................... .............[...]

Contents C h a p t e r8–E 9 1 1 Strata DK Programming 5/99 v Program *43 -1~3 – D-Channel Cont rol and NFAS Ass ignments .................... .................. ............... 7-10 Program *43 -2 – Non-Facil ity Associat ed Signaling ( NFAS) Assignmen t .............. .................. ...... 7-11 Program *43 -3 – Network PRI I nterface A[...]

Contents Chap ter 8 – E 911 vi Strata DK Programming 5/99[...]

Strata DK Programming 5/99 vii Intr oduction This manual provides for progr amming the St rata DK14, DK40i , and DK424 dig ital bus iness telepho ne s ystems. I t is i ntende d for qu ali fied servi ce tech nic ians a nd syst em prog ramme rs. At t he time of t his prin ting, this bo ok contai ns Release 4.1 informat ion for the DK424. It als o con[...]

Intr oduction Con ventions viii Strata DK Programming 5/99 The progr ams i n eac h chapter are gi ven in nume ri cal or der (e xce pt Initi al iz ati on a nd T est which i s given i n order of impo rtanc e). The “*” pr ograms a re loc ated b ehind t he pr ogram of th e same na me (e.g., Program *09 f ollows Pro gram 09). Con ventions Con ventio[...]

Intr oduction Related D ocu me nts / M edi a Strata DK Programming 5/99 ix Related Documents/Media Note Some document s listed here ma y appear i n diffe rent versio ns on the CD-ROM, FYI or in print . T o find t he mos t curre nt ver sion , check the ve rsion /date in the Publ icatio n Informat ion on the back of th e document’ s title page. The[...]

Intr oduction Relate d Docu ments/ Media x Strata DK Programming 5/99 ♦ Keyprint 20 00 User Guide p rovides i nstructi ons for t he Keypr int 2000 s oftware pr inting package whic h allows you to print an d store cus tom butto n label key stri ps for Strat a DK 2000- series 10-butto n or 20-but ton digital telephon es, 20-butt on add-on mod ules,[...]

Intr oduction Related D ocu me nts / M edi a Strata DK Programming 5/99 xi ♦ Insight DK CD-ROM which incl udes Insight DK software , the upgra de to Insi ght DK Plus, Demo softwar e, Insigh t DK documentat ion and trai ning module s. ♦ ♦ ♦ ♦ Insight DK Inst allation Gui de expl ains how to set up the net work, instal l the server sof twar[...]

Intr oduction Relate d Docu ments/ Media xii Strata DK Programming 5/99[...]

Strata DK Programming 5/99 1-1 Overvie w Overview 1 Numerical Progra m Listing The foll owing numerical listing gi ves you the Strat a DK program numbers , titles and program types. Program Nu mber Pr ogra m Tit le Initializatio n & T est System Station T oll Restriction Least Cost Routi ng ACD ISDN 00 Part 1: Software Che ck/Remote Maintenance[...]

Overview Numer ical Pro gram Listin g 1-2 Strata DK Programming 5/99 *14-1 Auto Answ er with Zip T one Assigned to Agent ID X 14-2 ACD Supervisor Passwords X *14-2 DID/T ie/DNIS/ANI Line Aft er Shift and Overflow Substitution Desti nation X 14-3 Announcement / Music Port Assignme nts and Queue Pattern X 14-4 Queue T ime Out Overflow Destination X 1[...]

Overv iew Nume ric al Pr ogra m Lis tin g Strata DK Programming 5/99 1-3 Overvie w 34 Hold Recall T im ing X *34 Station Class of Service (Standard T elephone Camp-on Busy and Busy Override T one Option) X 35 Station Class of Service X X 36 Fixed Call Forward (V oice Calls Only) X *36 System NT Bu tton Lock Pass word Changing Station Assignm ent X [...]

Overview Numer ical Pro gram Listin g 1-4 Strata DK Programming 5/99 46-1 1~81 T oll R estriction Class Par ameters X 46-21,46-31 46-41, 46-51, 46-61, 46-71, 46-81 T oll R estriction Classes 2~8 X 47 T oll Restriction Exception Office Codes Assigned by Area Codes X 48 Station T oll Restriction Classification X 50-1 Least Cost Routing Parameters X 5[...]

Overv iew Nume ric al Pr ogra m Lis tin g Strata DK Programming 5/99 1-5 Overvie w *64-2 Number of DID/DNIS Digits f or T runk Groups X *65 Call by Call Channel Group Assignment X *66-1 Channel Group Number Parameters X *66-2, *66-4 Call-by-Call T runk Group Codes and Network ID X *66-3 Channel Group/T runk Parameters X *66-5 Line Directory Number [...]

Overview Numer ical Pro gram Listin g 1-6 Strata DK Programming 5/99 *81, *84, *87 Ground/Loop Start/ CO Line to Directory Nu mber Button LED Flash Assignmen ts X 81~89 Ground/Loop Start/CO Line/Station Auto Attendant, Attendant Console, and Distributed Hunt Group Ringing Assignments X 90 Initializing Program 00~*99 X 91-1 Automatic PCB Recognition[...]

Overv iew Alphabet ical Program Listing Strata DK Programming 5/99 1-7 Overvie w Feature or T opic Program Number Account Codes 15, 70, 39, 69, 30, 60 ACD 03, 09, * 09, 10-4, 1 1, 14-0, 14- 1, *14-1 , 14-2, * 14-2, 14-3, 14 -4, 14 -5, 14-6, 14-8, 14- 9, 14-71 , 14-7 2, 14-73, 15, 17, 18, 35, 39, 71-1~3 Add-on Module *29 Alarm S ensor 39 All Call V [...]

Overview Alphabet ical Pr ogram Listin g 1-8 Strata DK Programming 5/99 DNIS 12, 17, 2 0, 60-1, 7 1-(0-5) , 72, 77-4 Do Not Disturb 39 Do Not Disturb Ov erride 05, 30 Door Lock Con trol 3 9, 77-1, 7 7-2 Door Phone s 05, 77-1, 77-2, 79, *79 DSS C onso l e Fea t ures 03, 28 , 29 -1 ~29- 8, 10- 2 DSS DKT/EKT 28 DTMF and Dial Pulse Assignments 10- 1, 1[...]

Overv iew Alphabet ical Program Listing Strata DK Programming 5/99 1-9 Overvie w Physical P ort Displ ay/Change 02 Pooled C O Lines 16, 39 Pooled Line Butto ns 16, 39 Pooled Line LED – No Fl ash 31 Port/Sta tion Num ber Assignment 04 Privacy/Non-Privacy 31 , 30, 39 Privacy O verride 10-2, 30 , 31 RAM T est (s ee Memo ry T est) 00 (P art 2) Redial[...]

Overview How to Progra m a Strata DK System 1-10 Strata DK Programming 5/99 How to Program a Strata DK System Fill ou t the rec ord sheet s that are pr ovided, then ente r this da ta using a 20- button LCD di gital (DKT) or el ectroni c (EKT) teleph one. S trata DK enables yo u to enter data from an on-sit e or of f- site PC with T oshib a DKAdmin [...]

Overv iew How to Program a Strata DK Sys tem Strata DK Programming 5/99 1-1 1 Overvie w Program Sequence Detaile d data ent ry instruct ions are on the top of each re cord sheet (see Fi gure 1-2 ). ➤ T o use the pr ogram sequence on the recor d sheet 1. From the progra mming t eleph one, en ter t he pro grammi ng mo de by pr essi ng a se ries of [...]

Overview How to Progra m a Strata DK System 1-12 Strata DK Programming 5/99 Programming Data V ariations Ther e are t wo differ ent wa ys to ente r dat a in Step 3 ( Figure 1-2 ) of a prog ram: pr essing the butt ons on the di al pad and pressing the LED butto ns. Many progr ams are mult idimens ional and involve both typ es of entr y . Simple Prog[...]

Overv iew How to Program a Strata DK Sys tem Strata DK Programming 5/99 1-13 Overvie w ➤ T o check the s tatus of a CO li ne in Pr ogram 15 1. Press t he 0RGH button ( below the LCD) after e ntering t he progra m code. 2. Then ente r the CO li ne number to be veri fied. 3. Press  t o display the stat us of the CO line and t o advance t o the n[...]

Overview First-tim e Programmin g 1-14 Strata DK Programming 5/99 First-time Programming Follow thes e general proce dures the first ti me you install a sys tem or after major hard ware changes and/or y ou need to sta rt from scrat ch. Step 1: Check Minimum Hardware Require ments A system must have the fol lowing mini mum hardware inst alled fo r p[...]

Overv iew First-time Progra mm ing Strata DK Programming 5/99 1-15 Overvie w ♦ T imed Reminders ♦ Digital T ele phone V olume Levels ♦ Call For ward Memory (Power OFF , then ON). ♦ S tation Message W aiting S tatus ♦ Caller ID Lost Call Memory 2. Instal l all PCBs. Run Program 91- 1 to infor m the soft ware of th e system har dware config[...]

Overview Programming Examples 1-16 Strata DK Programming 5/99 Progra mming Ex amples Some commonly us ed progra ms have explici t examples (l isted be low). Refer to these page s to help fa miliariz e you with r unning the se progra ms. Program Page Prog ram 91 -9—S yst em Ini tia liz at ion 2-2 Prog ram 90 —I ni tia liz in g Pro gra m s 00~ *9[...]

Strata DK Programming 5/99 2-1 Initialization & T est Initialization & T est 2 This chap ter give s you infor mation on t he S trata DK’ s Initial ization and T es t programs. The programs in this c hapter ar e not given i n numerical order , rather in order of import ance. These programs inc lud e: ♦ Prog ram 91-9 – System In itial i[...]

Initialization & T est Program 9 1-9 – Syste m Initial ization 2-2 Strata DK Programming 5/99 Program 91-9 – System Init ialization Processor T ype: DK14, DK40i, All RC TUs Program T ype: Initiali zatio n Initialized Default: See indi vidua l programs Program 91-9 Overview Note Always run Program 9 1-9 befor e enteri ng the cust omer databa[...]

Initializati on & T est Pro gram 9 1-9 – S ystem Ini tiali zati on Strata DK Programming 5/99 2-3 Initialization & T est Program 91-9 Example Action (press buttons + LED Buttons) LCD Response 1. Use th e programm ing LCD electroni c or di gital tele phone. (See “Programming Examples” o n Page 1- 16 .) No. N-N 1 Jan 20 Sun 06:43 1. N-N[...]

Initialization & T est Progr am 90 – I niti alize Prog rams 0 0~*99 2-4 Strata DK Programming 5/99 Program 90 – Initialize Programs 00~*99 Processor T ype: DK14, DK40i, All RC TUs Program T ype: Initiali zatio n Initialized Default: See indi vidua l programs Program 90 Overview Program 90 enables yo u to clear all cust omer data and initial[...]

Initializati on & T est Program 90 – Initialize Prog rams 00~*99 Strata DK Programming 5/99 2-5 Initialization & T est Program 90 Example Action LCD Response 1. Use the L CD program ming phone per Minim um Hardware Requ ireme nts on -14 . No. N-N 1 Jan 20 Sun 06:43 1. N-N is the Program T elephon e [DN]. 2. Enter Pro gram mode by pres sin[...]

Initialization & T est Program 9 1-1 – Autom atic PCB Re cognitio n and Port Re number 2-6 Strata DK Programming 5/99 Program 91-1 – Automati c PCB Recogn ition an d Port Renumber Processor T ype: DK14, DK40i, All RC TUs Program T ype: Initiali zatio n Initialized Default: None Program 91-1 Overview Program 91- 1 makes slot c ode assign men[...]

Initializati on & T est Program 91-1 – Automat ic PCB Recogn ition and Port Renu mber Strata DK Programming 5/99 2-7 Initialization & T est Program 91-1 Example Action (press buttons + LED Buttons) LCD Response 1. Use the L CD program ming phone per Minim um Hardware Requ ireme nts on -14 . No. N-N 1 Jan 20 Sun 06:43 1. N-N is the Program[...]

Initialization & T est Program 9 1-2 – Data T ransfer fro m T emp orary Mem ory to Wor king Memory 2-8 Strata DK Programming 5/99 Progra m 91-2 – D ata T ransfe r from T empor ary Memo ry to W orking Memory Processor T ype: DK14, DK40i, All RC TUs Program T ype: Initiali zatio n Initialized Default: See indi vidua l programs Program 91-2 Ov[...]

Initializati on & T est Program 92 – Initializing Misc. Bac kup RAM Strata DK Programming 5/99 2-9 Initialization & T est Program 92 – Initializing Misc. Backup RAM Processor T ype: DK14, DK40i, All RC TUs Program T ype: Initiali zation - I ncludes: Initializ ing Speed Dial Numbe r , VM ID Codes, Char acter Message M emory , Timed Remin[...]

Initialization & T est Prog ram 92 – Init iali zing Misc . Bac kup RA M 2-10 Strata DK Programming 5/99 ● Program 92- 9 does not af fect Call Forwa rd External o r Fixed Call Fo rward setti ngs. ● Y ou must power the syst em OFF then back ON to clear teleph one LCD Call Forward Displ ays and Call For ward but ton LEDs. Call For war d memo[...]

Initializati on & T est Program 92 – Initializing Misc. Bac kup RAM Strata DK Programming 5/99 2-1 1 Initialization & T est 7. 6SNU6SHD NHU Prepare s ystem for another se lection (go back to Step 5) or exit Prog ram 92 (con tinue with Step 8). 92 Select = 8. +ROG Initiali zed d ata in sy stem memor y (LED s got out). 92 Sel[...]

Initialization & T est Program 0 0 – Part 1: Software Check 2-12 Strata DK Programming 5/99 Program 00 – Part 1: Software Check Processor T ype: DK14, DK40i, All RC TUs Program T ype: T e st - Inclu des: Remot e Maintenance Sec urity Code As signme nts Initialized Default: None     Select = Cod e Item Password or S/W Check Co de[...]

Initializati on & T est Program 00 – Part 1: Softw are Ch eck Strata DK Programming 5/99 2-13 Initialization & T est Program 00 Part 1 - Ov erview This prog ram enab les you to run vario us checks on the S trata DK Sys tem. DK14 : the QKYS f eature key must be install ed on the QRCU3 PCB to a llow AA. DK40i: the KKYS feature key mus t be [...]

Initialization & T est Program 0 0 – Part 1: Software Check 2-14 Strata DK Programming 5/99 1111 Define the Level 1 remot e maintenanc e security cod e from the System Record Sheet (four digits maxim um). Lev el 1 a llows remot e acces s to all pr ograms and data. De fault Leve l 1 secu rity code is “0000. ” or ... 00 Select = 1 Passwo[...]

Initializati on & T est Program 00 – Part 2: Proces sor RAM T est Strata DK Programming 5/99 2-15 Initialization & T est Program 00 – Part 2: Processor RAM T es t Processor T ype: DK14, DK40i, All RC TUs Program T ype: T e st - Inclu des: Remot e Maintenance Sec urity Code As signme nts Initialized Default: None General RAM T est Note S[...]

Initialization & T est Program 00 – Part 2: Processor RAM T e st 2-16 Strata DK Programming 5/99 Display Backup RAM T est Results Program 00 Part 2 - Ov erview Use this p rogr am to t est the R AM o n sys tem p roces sor . If a R AM t est error occu rs du ring this t est , the proce ssor ca using th e error shou ld be replac ed. In the case o[...]

Strata DK Programming 5/99 3-1 System & Stati on System & Station 3 This chap ter give s you progra mming info rmation for the S t rata DK system and its stat ions. Program 01 – Station Lo gical Port Disp lay and/ or Change Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Logica l port n umber = ph ysic[...]

System & St ation Program 0 2 – Station Physical Port Display and/or Ch ange 3-2 Strata DK Programming 5/99 Program 02 – Station Physical Port Display and/or Change Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Logica l port n umber = ph ysical port numbe r Program 9 0, 91-1, or 9 1-9 initia lizes Pro [...]

System & Station Program 03 f or DK14 – Slot Assig nments Strata DK Programming 5/99 3-3 System & Stati on Program 03 for DK14 – Slot Assignments When DK14 i s powered ON, Pr ogram 03 auto maticall y assigns the correct codes for install ed PCBs. No recor d sheet is n eeded. Refer to the foll owing table f or PCB slot and slot code info[...]

System & St ation Program 0 3 for DK40i – Fle xible PCB Slot As signments 3-4 Strata DK Programming 5/99 Program 03 for DK40i – Flexible PCB Slot Assignments Processor T ype: DK40i Program T ype: System Initialized Default: PCB codes of PCBs inst alled prior to running Pro gram 91-1 o r Program 91-9 Code 00 fo r empty slots (1 5~18), Base K[...]

System & Station Program 03 for DK40i – Flexib le PCB Slot Assignment s Strata DK Programming 5/99 3-5 System & Stati on Program 03 for DK40i - O verview Program 03 tells the s ystem what type of optiona l PCBs are inst alled i n the Expansion KSU. Y ou must run Program 03 a fter inst alling PCBs wi th option s such as OCA, DIU, etc. Also[...]

System & St ation Program 0 3 for DK42 4 – Flexible PCB Cabine t Slot Assi gnments 3-6 Strata DK Programming 5/99 Program 03 for DK424 – Fl exible PCB Cabinet Sl ot Assignments Processor T ype: All RCTUs Program T ype: System Initialized Default: PCB codes of PCBs inst alled prior to running Pro grams 91-1 or 91-9; Code 00 for empty slot s [...]

System & Station Program 03 for DK424 – Flexibl e PCB Cabinet Slot Assig nments Strata DK Programming 5/99 3-7 System & Stati on DK424 PCB Codes See th e foll owin g text for sp eci fi c ins talla tion ru les o n the a bove PCB s. DK424 Expansion Cabi net 5 Slot Numbe r S51 S52 S53 S54 S55 S56 S57 S58 PCB Code PCB T ype Options Station/Ti[...]

System & St ation Program 0 3 for DK42 4 – Flexible PCB Cabine t Slot Assi gnments 3-8 Strata DK Programming 5/99 Program 03 for DK424 - Overview Program 03 tells the s ystem what type of optiona l PCBs are inst alled. The Progr am 03 record sheet is the main record f or the har dware configur ation of the enti re system. I t provide s space [...]

System & Station Program 03 for DK424 – Flexibl e PCB Cabinet Slot Assig nments Strata DK Programming 5/99 3-9 System & Stati on RCIU/RCIS or RCIU2/RCIS When i nstal ling R C IU2/R CIS, e nter t he Call er ID c ircui t numb ers on th e reco rd sh eet in p l ace of the CO lin e number . Each RCIU2/ RCIS slot uses eight Cal ler ID circu its[...]

System & St ation Program 0 3 for DK42 4 – Flexible PCB Cabine t Slot Assi gnments 3-10 Strata DK Programming 5/99 Program 03 Example Action (press bu ttons + LED button s) LCD Response 1. Use an LC D program ming pho ne per Minim um Hardware Requ ireme nts on Page 1- 14. No. 205 Jan 20 Sun 06:43 2.         Enter pr[...]

System & Station Program * 03 for DK424 – Cabin et T ype Identificatio n Strata DK Programming 5/99 3-1 1 System & Stati on Program *03 for DK424 – Cabi net T ype Identificati on Processor T ype: RCTUE/F only Program T ype: System Initialized Default: All cabi nets = 1 Program *03 - Overvie w Y ou must ru n this pro gram when using t he[...]

System & St ation Program 0 4 – Station Logical Port [PDN] Ass ignment 3-12 Strata DK Programming 5/99 Program 04 – Station Logical Port [PDN] Assignment Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: See [PDNs] in the record s heets DK14 Record Sheet 1. Supp or ts a Digit al T elep ho ne or a DDCB Do o[...]

System & Station Program 04 – Station Logica l Port [PD N] Assign ment Strata DK Programming 5/99 3-13 System & Stati on Expansi on Slot Conf iguration Reco rd 1 : Slot 15 ______ Slo t 16 ______ Slot 17 ______ Slo t 18 ____ __ 1. Expansion slots 15~18: See DK40i C onfigurat ion ta bles in Chapter 2 of the Strata DK Installat io n and Main[...]

System & St ation Program 0 4 – Station Logical Port [PDN] Ass ignment 3-14 Strata DK Programming 5/99 DK424 Record Sheet     Proc essor [PDN] Port R ange Initialized [PDNs] DISA Port Reserved for Spec ial Fu nction s RCTUA 000~0 31 200~231 039 032~039 RCTUB A/BB 000~ 079 200~279 089 080~089 RCTUC /D 000~239 200~239 249 240~249 RC[...]

System & Station Program 04 – Station Logica l Port [PD N] Assign ment Strata DK Programming 5/99 3-15 System & Stati on Program 04 Overview Program 04 ass igns the Primary Dir ectory Number [PDN] to each t elephone (logi cal port). [PDNs] can be one t o four digits. [PDNs] must not c onflict with Phan tom Direc tory Numbers [PhDNs] or , [...]

System & St ation Program 0 4 – Station Logical Port [PDN] Ass ignment 3-16 Strata DK Programming 5/99 Program 04 Example Action (press b uttons+LED buttons) LCD Response 1. Use an LC D program ming pho ne per Minim um Hardware Requ ireme n ts in C hapt er 1 - Ove rview. No. N-N 1 Jan 20 Sun 06:43 1. N-N = program teleph one [PDN] 2. *  * [...]

System & Station Program *04 – [PhDN ] and Dist ributed H unt [DN] As signments For Inter nal and T ie Line Ca lls Strata DK Programming 5/99 3-17 System & Stati on Program *04 – [PhDN ] and Distributed Hunt [DN] Assignments For In ternal and T ie Line Calls Processor T ype: DK14, DK40i, all RCTUs Program T ype: Station Initialized Defa[...]

System & St ation Program *04 – [PhDN] a nd Dist ributed Hunt [DN] Assi gnments For Internal and Tie Line Call s 3-18 Strata DK Programming 5/99 Program *04 Overview Program *04 assigns t he system Phant om Directory Numbe rs [PhDNs] a nd Distribute d Hunt (DH) Group [DNs]. All DK syst ems provide 16 DH gr oups. [PhDNs] and DH [DNs] can be on[...]

System & Station Program 05 – Flexible Acc ess Code N umberin g Strata DK Programming 5/99 3-19 System & Stati on Program 05 – Flexible Access Code Nu mbering Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: See record s heet     Default Access Code Featur es Aff ected (N/A = Not Affected/ [...]

System & St ation Progr am 05 – Fle xible Ac cess Code Numbering 3-20 Strata DK Programming 5/99 4 Def ault [PDNs] and P ar k Orbits (see Program 04) Def ault [PhDNs] (see Program * 04) A utomatic Callbac k (Dial 4-N/A) CO Line Queuing (Di al 4-N/A) Station Number Display (#401) P or t Number Displa y (#402) Hold (#41) Hold Pick up (#42) A ut[...]

System & Station Program 05 – Flexible Acc ess Code N umberin g Strata DK Programming 5/99 3-21 System & Stati on Program 05 Overview Program 0 5 enabl es y ou to cha nge fe ature acce ss co des. The f irst di git of a fe ature acce ss co de can be change d to a dif ferent digit or to two digit s. Digits after this pre fix cannot be chang[...]

System & St ation Program *05 – Call Park Pickup Abbre viated Dialin g 3-22 Strata DK Programming 5/99 Program *05 – Call Park Pickup Abbreviated Dialing Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: Blank Program  05 Overview This prog ram assign s two Call Pa rk Pickup a bbreviat ed dialing co des [...]

System & Station Program 0 9 – Built-in Auto Attend ant Prompt / Station Ass ignment s Strata DK Programming 5/99 3-23 System & Stati on Program 09 – Built-in Auto Attendant Prompt / Station Assignments Processor T ype: DK14, DK40i, All RCTUs Program T ype: System and ACD Initialized Default: Blank Program 09 Overview Program 09 tells t[...]

System & St ation Program 0 9 – Built-in Aut o Attendant Prompt / Stat ion Assignment s 3-24 Strata DK Programming 5/99 ➤ T o cre ate one-digit dialing pr ompts and to assig n the associ ated destina tion station numbers 1. Enter Progr am 09. 2. When “ SELECT ” appear s on the LCD, pr ess the d esired di git (pr ompt). Then “ AUTO ATT[...]

System & Station Program *09 – [PDN], [PhDN], DH, ACD o r Modem DID Ext. Assignm ents Strata DK Programming 5/99 3-25 System & Stati on Program *09 – [PDN], [PhDN], DH, ACD or Modem DID Ext. Assignments Processor T ype: See lege nd below Program T ype: Station Initialized Default: See lege nd below      Proc essor [PDN] P[...]

System & St ation Program *09 – [PDN], [PhDN], DH, ACD o r Modem DID Ext. Assignm ents 3-26 Strata DK Programming 5/99 Program *09 Overview This prog ram assign s the rout ing desti nations for incoming DI D line c alls. Program  09 DID exte nsion numbers ca n be route d to [PDNs], [SDNs] , or [PhDNs], ACD Groups, or Distribute d Hunt grou[...]

System & Station Program 10-1 – System Assignm ents, Part 1 of 3 Strata DK Programming 5/99 3-27 System & Stati on Program 10-1 – System Ass ignments, Part 1 of 3 Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: LEDs 07, 08 , 09, 16, 18 , 19 an d 20 are ON     Butt on/ LED X LED ON LED OFF [...]

System & St ation Program 1 0-1 – Syste m Assignme nts, Part 1 of 3 3-28 Strata DK Programming 5/99 Program 10-1 Overview Y ou can m ake the fo llowing sy stem assig nments with Program 1 0-1: LED 20: T wo-CO Line Confer ence T w o lines ca n be conferen ced wit h one or two tel ephones (d igital, electro nic, or st andard). Conferen ce (see [...]

System & Station Program 10-1 – System Assignm ents, Part 1 of 3 Strata DK Programming 5/99 3-29 System & Stati on LED 07: Ring T ransfer of CO Line Allowed This opt ion define s station op eration for tran sferrin g [DN] and CO li ne calls. If Ring T ransfer i s allow ed, t h e syst em w ill allo w “b lind” trans fers to busy or idle[...]

System & St ation Program 1 0-2 – Syste m Assignme nts, Part 2 of 3 3-30 Strata DK Programming 5/99 Program 10-2 – System Ass ignments, Part 2 of 3 Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: LEDs 02, 14 , 15, and 16 are O N     Butt on/ LED X LED ON LED O FF 20 Padded DTMF T one Re turn W[...]

System & Station Program 10-2 – System Assignm ents, Part 2 of 3 Strata DK Programming 5/99 3-31 System & Stati on Program 10-2 Overview Y ou can m ake the fo llowing sy stem assig nments with Program 1 0-2: LED 20: Padded T one Return W ith some Centra l Off ices, cal lers may e xperience clickin g or squeal ing sounds or a loud DTMF ton[...]

System & St ation Program 1 0-2 – Syste m Assignme nts, Part 2 of 3 3-32 Strata DK Programming 5/99 LED 15: External Page Included wit h All Call Page External speakers and all e lectroni c and digi tal telepho nes are pag ed by dia ling: Direc tory Number [DN] +  . The  $OO&DOO 3DJH  but ton is u sed to page all di g[...]

System & Station Program 10-2 – System Assignm ents, Part 2 of 3 Strata DK Programming 5/99 3-33 System & Stati on LED 08: Display Dialed Number T iming An LCD teleph one will di splay a d ialed number on outgoi ng calls a nd the CO li ne (Progra m 93) ID name, DNIS, ANI, or Caller ID informati on on incomin g calls for either 15 or 60 se[...]

System & St ation Program 1 0-2 – Syste m Assignme nts, Part 2 of 3 3-34 Strata DK Programming 5/99 This fea ture appl ies to l oop and ground st art li nes, and also T ie, DID, and DNIS lines as signed with Prog ram 17, LED 05 ON; t hese lines wi ll use Progr am 71 (1~3) a ssignments. T ie and DID lines a ssigne d with Program 1 7, LED 05 OF[...]

System & Station Program 10-3 – System Assignm ents, Part 3 of 3 Strata DK Programming 5/99 3-35 System & Stati on Program 10-3 – System Ass ignments, Part 3 of 3 Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: LEDs 1 1, 13 and 20 ON, all o ther LEDs OFF Program 10-3 Overview Y ou can m ake the fo llo[...]

System & St ation Program 1 0-3 – Syste m Assignme nts, Part 3 of 3 3-36 Strata DK Programming 5/99 LED 19: Speed Dial Entry Timeout S t ati on use rs can e it her ha ve up to o ne mi nut e o r up to t hr ee minut es t o s tor e a Speed Dia l number or memo. If they do not st ore t he number or memo wi thin t he set time, th eir st atio n exi[...]

System & Station Program 10-3 – System Assignm ents, Part 3 of 3 Strata DK Programming 5/99 3-37 System & Stati on LEDs 13-10: SMDI Station Number Digit Le ngth Set LED 10-1 3 ON so tha t the hex v alues add up t o the V oi ce Mail st ation dig it length f or SMDI VM inter face. (Ex ample: For VP1 00 or S t ratagy/S tratagy DK SMDI inter [...]

System & St ation Program 1 0-3 – Syste m Assignme nts, Part 3 of 3 3-38 Strata DK Programming 5/99 LEDs 01~04: Amplifie d Conference Assignments Ligh t LEDs 01~ 04 to i de ntify whic h PEK U por ts sho uld be conn ect ed to ex terna l amp lifie r s. External Ampl ified Conf erence is pr ovided by cust omer- supplied two- way amplifier s conn[...]

System & Station Program * 10 – Enhan ced 91 1 O peration Strata DK Programming 5/99 3-39 System & Stati on Program *10 – Enhanced 91 1 Operation Processor T ype: DK14, DK40i, all RCTUs Program T ype: System Initialized Default: See each program Program *10 provides two QSTU2 , RSTU, KSTU2, RDSU, PSTU, or PESU por ts to be ass igned to [...]

System & St ation Program *10 – Enhanc ed 91 1 O peration 3-40 Strata DK Programming 5/99 Programs *10-1 1 and *10-12 O verview Programs  1 0-1 1 and  10-12 as sign which QSTU2, KSTU2, RSTU2, RSTU, RDSU, PSTU, or PESU standa rd teleph one ports are connec ted to the E91 1 interfac e unit. Important! Pr ogram 04 Dir ectory Number da ta m[...]

System & Station Prog ram 12 – Sys tem A ssignm ent s, Basi c Timi ng Strata DK Programming 5/99 3-41 System & Stati on Program 12 – System Assignme nts, Basic Timing Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Program 12 Overview This prog ram assign s system ti mes for ri ng down, disc onnecting calls, pa use times[...]

System & St ation Program 1 2 – System Assignmen ts, Basic Timing 3-42 Strata DK Programming 5/99 Code 3: Pause Timing Code 3 enab les stat ion users to progra m short and long pau ses in Spee d Dial number s. Applies to pauses i nsert ed in Sp eed Dial numbe rs use d for b oth te lep hone voi ce cal ls and data c alls f rom dat a interf ace [...]

System & Station Program 13 – Defining t he Mess age Cent er Strata DK Programming 5/99 3-43 System & Stati on Program 13 – Defining the Message Center Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: No port assi gne d Program 13 Overview This progr am as signs a stat ion as the M essag e Cen ter . E[...]

System & St ation Program 1 5 – Groun d/Loop/T ie/DID Lin e Options 3-44 Strata DK Programming 5/99 Program 15 – Ground/Loo p/T ie/DID Line Options Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: All LE D s are OFF     Proces sor T ype CO Line Range Processo r T ype CO Line Range DK14 001~ 004[...]

System & Station Program 15 – Ground /Loop/Ti e/DID Lin e Option s Strata DK Programming 5/99 3-45 System & Stati on Program 15 Overview This prog ram spec ifies op erational o ptions on a line by l ine basi s. Code 0: Automatic Release (AR) on V oice Mail or V oice Calls On loop st art CO lines, s ome COs send th e AR (Automatic Relea se[...]

System & St ation Program 1 5 – Groun d/Loop/T ie/DID Lin e Options 3-46 Strata DK Programming 5/99 T w o-CO line DISA cal ls always release when AR/ CPC is sent. DISA release vi a AR/CPC is not related t o this progr am. CO line cal ls disconnec ted by the AR/CPC signal wil l be represe nted on the S t atio n Message Detail Recor ding ( SMDR[...]

System & Station Program *15 – CO Line T en ant Assig nments Strata DK Programming 5/99 3-47 System & Stati on Program *15 – CO Line T enant Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: All CO li nes ass igned to T enant 1 Program  15 Overview A system CO line c an be sha red by mor [...]

System & St ation Program 1 6 – Assig n CO Line Groups (or D ial 9) 3-48 Strata DK Programming 5/99 Program 16 – Assign CO Lin e Groups (or Dial 9) Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: All CO lines a ssigned to th e Dial 9 group     Processo r T ype CO Line Ra ng e C O Lin e Grou ps[...]

System & Station Program 16 – Assign CO Line G roups (or Di al 9) Strata DK Programming 5/99 3-49 System & Stati on Program 16 Overview Use Progr am 16 to assign e ach CO line t o a CO line gro up or a gene ral “dial 9” group. A gene ral group for outside calling is avail able wit h a “dial 9” access code as the ini tial ized stat[...]

System & St ation Prog ram 17 – DID/ Tie L i ne Op tions 3-50 Strata DK Programming 5/99 Program 17 – DID/T ie Line Options Processor T ype: DK40i, All RCT U s Program T ype: System Initialized Default: LED 01/ 02 OFF , LED 03/04 O N Program 17 Overview Program 17 assigns line s for T ie and DID oper ation. Important! When nor mal T ie/DID [...]

System & Station Program 17 – DID/T ie Line O ptions Strata DK Programming 5/99 3-51 System & Stati on LED 08: ANI/DNIS Digit Format Most DID/T ie lines wi th ANI/DNIS digi t format incl ude  tone wi th digits (LED 08 ON) . One excepti on, as of this writ ing, Spri nt provi des DNIS without ANI and d oes not incl ude  tone with digi[...]

System & St ation Prog ram 17 – DID/ Tie L i ne Op tions 3-52 Strata DK Programming 5/99 LED 03: DID Camp-on/Busy T u rn LED 03 ON if DID line cal lers should he ar ring back tone and camp on to busy st ation s when calli ng busy stations. Turn LED 03 OFF if the DI D callers sho uld hear busy t one when cal ling busy sta tions. Analog T ie li[...]

System & Station Program *1 7 – DID Int ercept Port N umber (V acant or Wrong Numb er) Strata DK Programming 5/99 3-53 System & Stati on Program *17 – DID Intercept Port Number (V acant or W rong Nu mber) Processor T ype: DK40i, All RC T U s Program T ype: System Initialized Default: No data Program *17 Overview DID and/or DNIS calls in[...]

System & St ation Program 1 9 – Alternat e Backgrou nd Musi c Source Sl ot Assignmen t 3-54 Strata DK Programming 5/99 Progra m 19 – Alternate Background Music Sourc e Slot Assignment Processor T ype: DK40i, All RCTUs (not u sed for DK14. See Program 10-2, L ED 10) Program T ype: System Initialized Default: Slot 1 1 Program 19 Overview The [...]

System & Station Program 20 – Compu ter and Data Interface Un it Confi guration Strata DK Programming 5/99 3-55 System & Stati on Program 20 – Computer and Data Interface Un it Configurati on Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: LED 17 ON, all others O FF Program 20 Overview Program 20 ide[...]

System & St ation Program 2 0 – Compute r and Da ta Interfac e Unit Config uration 3-56 Strata DK Programming 5/99 ● If a PC is connected to the RPCI or P DIU, set the communi cation mode escape sequen ces in the P C communicatio n software “Modem Initi alization ” charact er sequenc e. This ens ures the escape s equence is restore d in[...]

System & Station Program 20 – Compu ter and Data Interface Un it Confi guration Strata DK Programming 5/99 3-57 System & Stati on LED 06: DTR Pulse LED 06 should always be OFF . LED 06 shoul d be of f for a ll PDIU-DS, RPCI-DIs , or PDIU-DIs . (Refer t o Chapter 10 – Periphe ral Instal lation f or more PDIU- DS/modem pool informat ion).[...]

System & St ation Program 2 1 – Modem Pool Port Assi gnments 3-58 Strata DK Programming 5/99 Program 21 – Modem Pool Port Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Blank Notes ● Digital Por ts include: DK14 KSU, DK40 i Base KSU, QCDU2, KCDU, PDKU2, and RDSU digita l port s. ● Sta nd[...]

System & Station Program 21 – Modem Pool Port Ass ignment s Strata DK Programming 5/99 3-59 System & Stati on Program 21 Overview This prog ram assigns mode ms to the sy stem modem pool. Program 21 i dentifies mod ems connecte d to stan dard tele phone port s (line s ide of modem) and digital /PDIU-DS port s (RS-232 si de of modem). W ith[...]

System & St ation Program 2 2 – RPCI an d DIU Stati on Hunti ng for Data Ca lls 3-60 Strata DK Programming 5/99 Program 22 – RPCI and DIU Station Hunting for Data Calls Processor T ype: DK14, DK40i, All RC TU’s Program T ype: Station Initialized Default: Does not assign “h unt-to” ports to any p ort Program 22 Overview This prog ram a[...]

System & Station Program 2 3 – Built-in Aut o Attendant (AA) Primary Annou ncement Assig nments Strata DK Programming 5/99 3-61 System & Stati on Program 23 – Built-in Auto Attendant (AA) Primary Announcement Assi gnments Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: No ports assig ned Program 24 ?[...]

System & St ation Progr am 25- 1 – Bu ilt-in AA In co min g C all Ov erfl ow Time 3-62 Strata DK Programming 5/99 Programs 23 and 24 O verview Programs 2 3 and 24 ass ign customer -supplied Aut o Attendant announcemen t devices (digita l announcer s) to standa rd telep hone ports (QSTU2, KSTU2, RSTU, RSTU2, PSTU, PESU, RDSU/ RSTS). Use Progra[...]

System & Station Program 26 – Built-in AA Camp-on Busy T ime Strata DK Programming 5/99 3-63 System & Stati on Program 26 – Built-in AA Camp-on Busy T ime Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Assigns an AA Camp -on-Busy T ime of 0 16 seconds to all port s     Proc essor Type [P[...]

System & St ation Program 2 6 – Built-in AA Ca mp-on Busy T ime 3-64 Strata DK Programming 5/99 Program 26 Overview Note This prog ram only applies to Auto Attenda nt (built -in) ca lls to bus y or ringing stations ; it does not apply to r ing transfe r camp-on time fro m stations or customer -supplie d Auto Attendan t devices ; see Prog ram [...]

System & Station Program 27 – DKT Handse t/Headset R eceive r V olume Level Strata DK Programming 5/99 3-65 System & Stati on Program 27 – DKT Ha ndset/Headse t Receiver V olume Level Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: VR=2 Program 27 Overview This prog ram sets t he initi al off -hook v[...]

System & St ation Program 2 8 – DSS Con sole/Attendan t T elephone Assi gnments 3-66 Strata DK Programming 5/99 Program 28 – DSS Console/Attendant T elephone Assignments Processor T ype: DK40i, All RCT U s Program T ype: Station Initialized Default: Assigns Console #1 to Attend ant T elephone #1 ; Conso le #2 to Att endant T elephone #2; et[...]

System & Station Program 28 – DSS Cons ole/Attend ant T elephone Ass ignments Strata DK Programming 5/99 3-67 System & Stati on Program 28 Overview DK40i: allows up to three DSS c onsoles ( DK40i KSU supports o ne DSS, Expansio n Unit support s two more). A DDSS cons ole can onl y be connecte d to circ uit 8 of the DK40 i base digita l po[...]

System & St ation Program 2 9-1~8 – DSS C onsole and Number Bu tton Assi gnments 3-68 Strata DK Programming 5/99 Program 29-1~8 – DSS Co nsole and Number Button Assignments Processor T ype: DK40i, All RCT U s Program T ype: Station Initialized Default: See “Program 29 - Ini tia liz ed Defa ult D SS Cons ol e But ton A s signme nts ” on [...]

System & Station Program 29 -1~8 – DSS Console an d Number Bu tton Assig nments Strata DK Programming 5/99 3-69 System & Stati on Program 29-1~8 Overv iew Each butt on on th e DSS console s can be flex ibly assi gned as ei ther a Dir ect S tation Sele ction ( '66 ), Line ( &2 ), or 6' but ton. The st andard equippe d 1LJKW?[...]

System & St ation Program 2 9-1~8 – DSS C onsole and Number Bu tton Assi gnments 3-70 Strata DK Programming 5/99 Program 29 - Initialized Default DSS Cons ole Button Assignments Group 1 Group 2 DSS Button No. DK40i RCTUA RCTUB RCTUC/D RCTUE/F DSS Butt on No DK40i RCTUA RCTUB RCTUC/D RCTUE/F 01 #000 #000 #000 01 # 020 #020 #020 02 #001 #001 #0[...]

System & Station Program * 29 – Add-on Modules Bu tton Assig nments Strata DK Programming 5/99 3-71 System & Stati on Program *29 – Add-on Mo dules Button Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: See “Program 29 - Add-on M odules Bu tton Assignment s” on Page 3-74 Program *29 O[...]

System & St ation Program *29 – Add-on M odules Bu tton Assi gnments 3-72 Strata DK Programming 5/99 Important! Run th is pr ogram for each s tation that has an ADM or the ADM will not func tion. Pr ogram at least on e ADM key for each A D M. It is impos sible to assign [PDNs], [SDNs] or [PhDNs] t o DSS consol es or ADMs. Button Assignments A[...]

System & Station Program 30 – Statio n Class of Service Strata DK Programming 5/99 3-73 System & Stati on Program 30 – Station Class of Service Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: LEDs 01, 05 and 07 for a ll po rts     Proc essor Type Port Rang e DISA Po rt Pr ocesso r T ype P[...]

System & St ation Program 3 0 – Station Class of Se rvice 3-74 Strata DK Programming 5/99 Program 30 Overview Program 30 enables or disable s featur es for in dividual telephones at the sta tion leve l. The followi ng text de scribes P rogram 30 LEDs. LED 20: SL T/I SDN T erminal “#” Dial This fea ture appl ies to si ngle-line telephone s[...]

System & Station Program 30 – Statio n Class of Service Strata DK Programming 5/99 3-75 System & Stati on LED 16: Change T oll Restriction T ravelin g Class Code When LED 16 is ON f or a port , the stat ion occupy ing it ca n change th e four -digit T oll Restric tion T raveling Clas s of Ser vic e Cod es e st abl is hed i n Pr ogr am 44-[...]

System & St ation Program 3 0 – Station Class of Se rvice 3-76 Strata DK Programming 5/99 If a T ie or DID l in e i s Dia l Pulse (Pr ogr am 15-1, LED ON), enable Di al Pul se - DTMF OFF ( LED 1 1 ON) for tha t T ie or DID stat ion por t numbe r . If the DI D or T ie li ne is DTMF to ne dia l (Pr ogram 15-1, LED OFF) disable Dial Pulse - DTMF[...]

System & Station Program 30 – Statio n Class of Service Strata DK Programming 5/99 3-77 System & Stati on LED 04: Call Pickup Code Option Determine s the operation of pic kup code  in Release 3.2 (and abov e) soft ware. If LED 04 is ON,  only picks up All Call Page and Exter nal Page (per Program 10- 2, LED 1[...]

System & St ation Program 3 0 – Station Class of Se rvice 3-78 Strata DK Programming 5/99 6. LE D bu ttons 01~20 LED but tons 01~2 0 activate fe atures for each stat ion port or port range. Mak e the foll owing se lecti ons by turnin g the appro priate bu tton LED ON or OF F for each item (01~20) for each port, as marked on the syste m record[...]

System & Station Program * 30 – T elephone G roup P age Assig nments Strata DK Programming 5/99 3-79 System & Stati on Program *30 – T elephone Group Pag e Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: All LEDs OFF Shaded gro ups apply t o RCTUC/D an d RCTUE/F only . Program *30 Overvie[...]

System & St ation Program 3 1 – Station Class of Se rvice 3-80 Strata DK Programming 5/99 Program 31 – Station Class of Service Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: LED 10 ON for Po rts 000~1 19 ; LED 1 1 ~13 ON for all port s. Program 31 Overview Program 31 sets most voic e mail or Exte rnal [...]

System & Station Program 31 – Statio n Class of Service Strata DK Programming 5/99 3-81 System & Stati on LED 09 should be OFF for VM Auto Attendant “blind” tra nsfer and VM tand em CO line connecti on with automat ic rele ase. LED 09 should be ON for VM Aut o Attendant s upervised transf er operat ion. Example Programming Assignment [...]

System & St ation Program 3 1 – Station Class of Se rvice 3-82 Strata DK Programming 5/99 LED 20: T oshi ba Stratagy/VP (B + Statio n Number) Use wi th T oshi b a Stratag y /Stratag y DK/VP s ystems conn ected to a st andard telep hone po rt (PSTU, RSTU, RSTU2, PESU, RDSU, KSTU2 a nd QSTU2). T oshiba voice mail sys tems receiv ing DTMF B tone[...]

System & Station Program 31 – Statio n Class of Service Strata DK Programming 5/99 3-83 System & Stati on LED 15: T oshi ba Stratagy , Str atagy DK and/or VP Integration (A T one/D T one) When ena bled (LED 15 ON) , sends an an swer tone ( DTMF A tone) to the T oshiba voic e mail system when a stati on an swer s, a nd a discon nect tone ([...]

System & St ation Program 3 1 – Station Class of Se rvice 3-84 Strata DK Programming 5/99 BOV and Camp-on mut ed ring t one freque ncy for st andard te lephone: BOV tone is a 160ms burst of 1209Hz/ unmodulated, twice - t hree secon ds apart. Camp-on ton e is two one -second bur sts of 12 09Hz/inte rrupted by 160ms burst s, three seco nds apar[...]

System & Station Program 31 – Statio n Class of Service Strata DK Programming 5/99 3-85 System & Stati on LED 03: Off-hook Call Announce (OCA) Enabled (Receive ) Enable t his optio n (LED 03 ON) for any digit al or el ectronic telephon e requiring OCA. T el ephones must be equipped fo r OCA. OCA is not av ailable on s tandard tel ephones.[...]

System & St ation Program *31 – Group Pickup As signmen ts 3-86 Strata DK Programming 5/99 Program *31 – Gr oup Pickup Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: All LEDs OFF Program *31 Overview S tations ca n be div ided into as many as 20 pickup grou ps (see the l egend above the reco[...]

System & Station Program 32 – Automatic Pre ference Strata DK Programming 5/99 3-87 System & Stati on Progra m 32 – Automa tic Preferen ce Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Assigns Ringing Co de 1 an d Automatic Off-hoo k (Preferenc e) Code 00 for all port s     Proc essor T[...]

System & St ation Program 3 2 – Automatic Preference 3-88 Strata DK Programming 5/99 Program 32 Overview This prog ram defines whi ch [PDN] or CO l ine a digit al (cordles s, corded, or S trata AirLink wireles s) and el ectronic telephone will be a utomatica lly connec ted to when the tele phone handse t is taken of f-hook or the 6S NU butt o[...]

System & Station Pro gram *32 – RS -232 V oic e Mai l Mes s a ge Ce nter Port Strata DK Programming 5/99 3-89 System & Stati on Program *32 – RS-232 V oice Mail Message Center Port Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Blank Program *32 Overview This prog ram assi gns whic h V oic e Mail Me[...]

System & St ation Program 3 3 – [PDN]/ [P hDN] Statio n Huntin g (V oice Cal ls Only ) 3-90 Strata DK Programming 5/99 Program 33 – [PDN]/ [PhDN] Station Hunting (V oice Calls Only) Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Blank Program 33 Overview Program 33 assigns S t ation Hunting to [ PDNs] o[...]

System & Station Program 33 – [PDN]/ [PhDN ] Station Hu nting (Vo ice Calls Only) Strata DK Programming 5/99 3-91 System & Stati on On Ring-fi rst syst ems, if a [ PDN] appears on more tha n one butto n (on owner’ s telephone), the DK will not hunt unti l all ap pearances of the [PDN] are in use. On V oice-f irst syste ms, the s ystem w[...]

System & St ation Program *33 – [PhDN] O wner T elephone As signmen t 3-92 Strata DK Programming 5/99 Program *33 – [PhDN] Owner T elephone Assignment Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Blanks (no data )      Processo r [PhDN] Port Reference Number [PDN] Port R ang[...]

System & Station Progra m *33 – [PhDN] Own er T elephone Assi gnme nt Strata DK Programming 5/99 3-93 System & Stati on Program *33 Overview This prog ram assigns ea ch [PhDN] to a designated “Owner” telepho ne. Each [PhDN] must be assigne d to a designated “Owner” telephone and that [ PhDN] must be assigned (usi ng Program 39) to[...]

System & St ation Prog ram 34 – Hol d Reca ll Timi ng 3-94 Strata DK Programming 5/99 Program 34 – Hold Recall T iming Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Assigns a Hold Recall T ime of 032 secon ds to a ll ports Program 34 Overview Each sta tion can h ave a dif ferent time (fr om 01 1 to 16 [...]

System & Station Program *3 4 – Station Clas s Of Servic e Strata DK Programming 5/99 3-95 System & Stati on Program *34 – Station Class Of Service Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: LED 0 1 ON fo r al l por ts      Processo r Port Range Proce ssor Por t Ra nge DK[...]

System & St ation Program *34 – Station Class Of Service 3-96 Strata DK Programming 5/99 Program *34 Overview Program *34 assigns Ca mp-on tone to st andard t elephones. A standar d telephone c an receive (LED 01 ON) , or be bloc ked (LED 01 OFF) fr om receivin g Camp-on ton e depending on how LED 01 is prog rammed for i ts standard station p[...]

System & Station Program 35 – Statio n Class of Service Strata DK Programming 5/99 3-97 System & Stati on Program 35 – Station Class of Service Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: LED 01, 02, 04 , 05, 16 are ON, all ot her LEDs OFF .     Proc essor Po rt Range Maximum LCD Phon[...]

System & St ation Program 3 5 – Station Class of Se rvice 3-98 Strata DK Programming 5/99 Program 35 Overview LED 19: Busy Station T rans fer (BST), LED 20 / Busy Station Ri nging (BSR) BST and BSR oper ate toget her to en sure that a busy dig ital or ele ctronic telephone station always receiv es transf erred l ine calls al ong with LED an d[...]

System & Station Program 35 – Statio n Class of Service Strata DK Programming 5/99 3-99 System & Stati on LED 17: Continuous DTMF T ones Off 2000-ser ies dig ital tele phones can send DTMF ton es for as long as stat ion users pre ss their buttons (80 msec. mi nimum). This featur e can be di sabled (LE D 17 ON). If it is disable d, DTMF to[...]

System & St ation Program 3 5 – Station Class of Se rvice 3-10 0 Strata DK Programming 5/99 LED 06: Disable Hold Display Scrol li ng (Rel ease 3.2) If LED 06 is ON, Hold Disp lay sc ro ll ing is disa bl ed. Also, a te le phone LCD cannot display wh ich CO lines a re on hold on a [PDN] if the 6FURO O butt on is pressed . Hold Displa y causes t[...]

System & Station Program 36 – Fixed Call Forwa rd Strata DK Programming 5/99 3-101 System & Stati on Program 36 – Fixed Call Forw ard Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Does not assign a Fixed Cal l Forward location to a ny port Program 36 Overview Fixed Cal l Forwardi ng is dif ferent f[...]

System & St ation Program *36 – System NT Button Lock Passwo rd Chang ing Station Assignmen t 3-10 2 Strata DK Programming 5/99 Program *36 – System NT Button Lock Password Changing Station Assignment Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: 000 Program *36 Overview Attendan t Consoles and stati o[...]

System & Station Program 37 – Ring T ransfer (Ca mp-on) R ecall T ime Strata DK Programming 5/99 3-103 System & Stati on Program 37 – Ring T ransfer (Camp-on) Rec all Time Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Assig ns R i ng T ran sfe r Reca ll Tim e of 32 second s to all po rts Program 37[...]

System & St ation Program *37 – Park Rec all Timing 3-10 4 Strata DK Programming 5/99 Program *37 – Park Recall Timing Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Assig ns R i ng T ran sfe r Reca ll Tim e of 32 second s to all po rts Program *37 Overview Each sta tion can have a diffe rent dura tion [...]

System & Station Program 38 – Digit al and Ele ctronic T elephone Ke ystrip T ype Strata DK Programming 5/99 3-105 System & Stati on Program 38 – Digital an d Electronic T elephon e Keystrip T ype Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: Assigns Code 31 to all ports     Processo r [...]

System & St ation Program 3 8 – Digital and Elect ronic T elephone Keystrip T ype 3-10 6 Strata DK Programming 5/99 Program 38 Overview Four tel epho ne but ton arran gements are prov ided (see t h e Pr ogr am 38 Sys tem Rec ord Sheet). It is best to st art with on e of these fo ur , and then move on to Program 39, where indivi dual butto ns [...]

System & Station Program 38 – Digit al and Ele ctronic T elephone Ke ystrip T ype Strata DK Programming 5/99 3-107 System & Stati on Assignments for 1000-S eries Digital T elephone Keystrips Assignments for Electro nic T ele phone Keystrips 1. The butto n is the same as the or buttons in previous S trata systems (Program 39, Code 97). Als[...]

System & St ation Program 3 8 – Digital and Elect ronic T elephone Keystrip T ype 3-10 8 Strata DK Programming 5/99 Note Button nu mbers 01~200 on ele ctronic te lephones ( 6000, 6500 s eries, et c.) are in the sa me positi on as shown on the 2000-s eries di gital tele phone progr amming keyst rip. 10 20 09 19 08 18 07 17 06 16 05 15 04 14 03[...]

System & Station Program *38 – Stand ard T elephone Rin g-Down Dest ination Strata DK Programming 5/99 3-109 System & Stati on Program *38 – Standard T elephone Ri ng-Down Destination Processor T ype: Release 4.0 and hi gher RCTU s Program T ype: Station Initialized Default: Does not assig n Ring Do wn Desti nation to any port   ?[...]

System & St ation Program *38 – Standard T elephone Ring-Down Destinatio n 3-1 10 Strata DK Programming 5/99 Program *38 Overview S tandard tel ephones ca n be assig ned to rin g a desti nation aut omatically b y going of f-hook (rin g down). They can also be progra mmed to ring a destinati on if an incomplet e valid number is dialed. This pr[...]

System & Station Pro gram 39 – Fle xib le But t on As sign ments Strata DK Programming 5/99 3 - 111 System & Stati on Program 39 – Flexible Bu tton Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: See Program 38     Port No. _______ 10 ❏ 20 ❏ LCD ❏ DIU ❏ Port No. ______[...]

System & St ation Program 3 9 – Flexi ble Button A ssignments 3-1 12 Strata DK Programming 5/99 Program 39 Overview Program 39 as signs fea tures to the f lexible b uttons for individua l telepho nes in the s ystem. Severa l types of buttons can b e assigne d with this progr am, includi ng: ♦ Feature ♦ [PDNs], [SDNs ] and [PhDNs] – Mess[...]

System & Station Pro gram 39 – Fle xib le But t on As sign ments Strata DK Programming 5/99 3-1 13 System & Stati on Call Fo rward A .C. Fixe d Ca ll Frw d to: or CF F 486 For wards al l calls to pre-defi ned des tination. See Pr ogram 36 . Call Fo rward Bu sy Call Fr wd Busy or CFB 45 9 Forw ards calls to selected station if station is b[...]

System & St ation Program 3 9 – Flexi ble Button A ssignments 3-1 14 Strata DK Programming 5/99 Redial L ast Num ber (  Button) Re dial or RDL 496 Re dials the last number. Release to Idle Release Call o r RLS 476 Releases current call and makes station idle. Release and Ans wer Re lease an d Ans or R LS/ANS 46 6 Simu lates On-h ook/Off-ho[...]

System & Station Pro gram 39 – Fle xib le But t on As sign ments Strata DK Programming 5/99 3-1 15 System & Stati on Directory Number Button A ssignments Directo ry Numbers ar e assigne d to the f lexible button posi tions on telephone s. ♦ Primary Di rectory Number Buttons [PDNs] a re simi lar to I ntercom num bers. ♦ Secondar y Dire[...]

System & St ation Program 3 9 – Flexi ble Button A ssignments 3-1 16 Strata DK Programming 5/99 Button T ype B u tto n La bels Code Notes Primary Direct ory Number s [PDNs] 4-Maxi mum of same [PDN] pe r tele phone [PDN] NNNN - 1 , Highest button [PDN] NNNN - 2, next highest [PDN] NNNN - 3, next highest [PDN] NNNN - 4, Lowest button ##YYY ##YY[...]

System & Station Pro gram 39 – Fle xib le But t on As sign ments Strata DK Programming 5/99 3-1 17 System & Stati on ♦ The tota l number of [DNs] allowe d on a telepho ne ([PDN], [SDNs], a nd [PhDNs]) is li mited to the n umber of but tons on the telephon e (i.e. , a 20-butt on telephone c an have 20 [ DN] buttons ). ♦ The number o f [...]

System & St ation Program 3 9 – Flexi ble Button A ssignments 3-1 18 Strata DK Programming 5/99 Alert Signal Button Assig nments Station Number: _______ Station Number: _______ The Alert Signal i s four short bursts of tone, sent two times/th ree se conds apar t from one p artner stati on when the ot her part ner statio n when one of the part[...]

System & Station Pro gram 39 – Fle xib le But t on As sign ments Strata DK Programming 5/99 3-1 19 System & Stati on Alert Signal Button Progra mming Example Station 200 Code SD * 48 Code SD * 47 Code SD * 45 = = = = = = 427 202 428 203 430 204 Signal 1 Signal 2 Signal 4 Station 201 Code SD * 48 Code SD * 47 Code SD * 46 = = = = = = 427 2[...]

System & St ation Program * 40 – Dist ributed Hunt Gr oup Memb er Assign ments 3-12 0 Strata DK Programming 5/99 Program *40 – Distributed Hunt Group Mem ber Assignments Processor T ype: DK14, DK40i, all RCTUs Program T ype: Station Initialized Default: No me mber (stati on port) as signe d to any DH Group      Proce[...]

System & Station Program * 40 – Distrib uted Hunt G roup Mem ber Assignm ents Strata DK Programming 5/99 3-121 System & Stati on Program *40 Overview This prog ram assign s the members (stati on primary [DN] p ort numbers and huntin g orders [01~32] of Distr i buted Hunt (DH) grou ps [ 900~ 915] ). Whe n a member of a DH group is added or[...]

System & St ation Program *41 for DK424 – T1 Assignment Se ries (Part 1) 3-12 2 Strata DK Programming 5/99 Program *41 for DK 424 – T1 Assignme nt Series (Par t 1) Processor T ype: RCTUBA/BB, RCTUC/D and RCTUE/F Program T ype: System Initialized Default: See eac h program Series Overview Use Progr am  41 (Part 1) and  42 (P art 2) ser[...]

System & Station Program * 41 for DK424 – T1 Assig nment Seri es (Part 1) Strata DK Programming 5/99 3-123 System & Stati on Program *41-2 – T1 Channel As signments Initialized Default: 1 = Loop Start Important! See Pr ogram 17 for o ther T ie/ DID ass ignments; see Pr ogram * 17 and Pr ogram * 09 for othe r DID assignment s.  [...]

System & St ation Program *41 for DK424 – T1 Assignment Se ries (Part 1) 3-12 4 Strata DK Programming 5/99 Notes ● Y ou must cyc le system power or run Pro gram 91-2 to transfer Progr am  41-2 data fr om temporary memor y to worki ng memory . T urn system power OFF (five seconds) and ON after running P rogram  41-2. ● Always ins tal[...]

System & Station Program * 41 for DK424 – T1 Assig nment Seri es (Part 1) Strata DK Programming 5/99 3-125 System & Stati on Program *41-4 – T1 Span Receive Level Pad Assignments Initialized Default: 4 (-3 dB) Note See “Program *4 1-3 Overview”on Page 3-124 above for de cibel le vels. Program *42 for DK424 – T1 Assignment Seri es [...]

System & St ation Program *50 – Call er ID Circu it Assignme nts to CO L ine PCBs 3-12 6 Strata DK Programming 5/99 Program *50 – Caller ID Circuit Assignme nts to CO Line PCBs Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: No RCIU/RCIS circuits assig ned Note The T ip/Ring leads of RGLU, RCOU, RCOS, and[...]

System & Station Program * 50 – Caller ID Circuit Ass ignment s to CO Li ne PCBs Strata DK Programming 5/99 3-127 System & Stati on Program *50 Overview In DK40i an d DK424, each ana log ground/l oop start CO li ne that rec eives Caller ID informa tion from the local Cent ral Of fice mus t be assi gned to an RCI U or RCIS circ uit using t[...]

System & St ation Program *51 – Station Memor y Allocation 3-12 8 Strata DK Programming 5/99 Program *51 – Station Memory Allocation for Storing Caller ID/ANI Numbers on Abandoned/ Unanswered Calls Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: No memory for all ports      Statio[...]

System & Station Pro gr am *5 1 – Stat ion Me mory A lloc ation Strata DK Programming 5/99 3-129 System & Stati on Program *51 Overview Use this program to allocate “Abandon-Cal l-Memory” whe n any LCD tele phone must st ore abandon ca ll info rmation fo r Caller ID, Ground/Loop start l ine and/o r ANI, DID/T ie lines. On direct incom[...]

System & St ation Program *52 – Call er ID/ANI Aba ndoned Call Number Stat ion Owner Assignments 3-13 0 Strata DK Programming 5/99 Program *52 – Caller ID/ANI Ab andoned Call Nu mber Station Owner Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: No sta tion own ers assi gned   ?[...]

System & Station Program *52 – Caller I D/ANI Aband oned Call Nu mber Statio n Owner Ass ignment s Strata DK Programming 5/99 3-131 System & Stati on Program *52 Overview Use this program for any LCD tele phone that must stor e abandon ca ll infor mation for Caller I D, Ground/Loo p start l ines and/ or ANI, DID/T ie lin es must be all oc[...]

System & St ation Program 5 8 – DK424 Atte ndant Cons ole Series (Part 1) 3-13 2 Strata DK Programming 5/99 Program 58 – DK424 Attendant Console Series (Part 1) Processor T ype: RCTUBA/BB, RCTUC/D and RCTUE/F Program T ype: Station Initialized Default: see each prog ram Program 58-1 – Attendant Console Ove rflow Timer Initialized Default:[...]

System & Station Program 5 8 – DK424 Attendant Co nsole Seri es (Part 1) Strata DK Programming 5/99 3-133 System & Stati on Program 58-2 Overview This prog ram iden tifies in software the type of display connected to each con sole. It also enabl es you to se t priori ties for types of incoming ca lls. Y ou ca n also ena ble Call W aiting [...]

System & St ation Program 5 8 – DK424 Atte ndant Cons ole Series (Part 1) 3-13 4 Strata DK Programming 5/99 Program 58-5 – Attendant Console Overflow Destination Assignments Initialized Default: Blank Program 58-5 Overview When the at tendant c onsole has bee n placed i n the Overflow mode (via the 2YHUIORZ button), calls queue to be answer[...]

System & Station Prog ram 59 – Att endan t Con sole F lex ible B utto n Cod es Strata DK Programming 5/99 3-135 System & Stati on Program 59 – Attendant Console F lexible Button Codes Processor T ype: RCTUBA/BB, RCTUC/D, RCTUE/F Program T ype: Station Initialized Default: Given thro ughout this sectio n     Codes (Left Bu tt[...]

System & St ation Prog ram 59 – Att endan t Co nsole Flex ible B utto n Cod es 3-13 6 Strata DK Programming 5/99 Program 59 Overview Attendan t Consoles have 24 fle xible but tons (12 o n left an d 12 on the r ight side of the dial pad). This prog ram is used to ass ign each bu tton to a n available function o r options . Program 59 r ecord s[...]

System & Station Prog ram 59 – Att endan t Con sole F lex ible B utto n Cod es Strata DK Programming 5/99 3-137 System & Stati on CO Line Appearance CO line access of appearing calls. CO line ranges va ry according to proc essor: Line 1~48 001~048 RCTUBA/BB Line 1~144 001~144 RCTUC/D Line 1~200 001~200 RCTUE/F Door Lock 0~Door Lock 4 (DDC[...]

System & St ation Prog ram 59 – Att endan t Co nsole Flex ible B utto n Cod es 3-13 8 Strata DK Programming 5/99 Notes ● See Progr am *15 for T enant Group assign ments. ● Picks up c alls to telephone s in any ca ll pickup group to whi ch the te lephone is as signed in Program *31 . ● Attendan t consoles ca nnot be equippe d with [SDNs][...]

System & Station Program 60-1 – SMDR Data Outpu t Options Strata DK Programming 5/99 3-139 System & Stati on Program 60-1 – SMDR Data Out put Options Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: LED 01 OFF Program 60-1 Overview Program 60- 1 determines which info rmation will b e sent out th e syst[...]

System & St ation Program 6 0-2~7 – SMDR Output /Account Co de Digit Length 3-14 0 Strata DK Programming 5/99 Program 60-2~7 – SMDR O utput/Account Code Di git Length Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: Item 2: 1 0 second s Item 3: SM DR outpu t is enab led for ans wered inco ming/outg oing ca[...]

System & Station Progra m 60-2~7 – SMDR Outpu t/Account Code Digit Le ngth Strata DK Programming 5/99 3-141 System & Stati on Program 60-2-7 Overvi ew This prog ram assign s the type of data t o send to t he St ation Me ssage Detail Report (SMDR). Item 2: SMDR Threshold Ti me The time that a call mus t be in progr ess before i t will regi[...]

System & St ation Program 60-8 – Call Forward Ext ernal (Remote Chang e, Security) ID Co de 3-14 2 Strata DK Programming 5/99 Program 60-8 – Call Fo rward External (Remote Chang e, Securi ty) ID C ode Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: No digits Program 60-8 Overview Changes a teleph one’ s[...]

System & Station Prog ram 69 – V eri fie d Acco unt C odes Strata DK Programming 5/99 3-143 System & Stati on Progra m 69 – V erified A ccount C odes Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: Blank     Proces sor VA C N Processo r V ACN DK14 000~ 299 RCTUBA/BB 000 ~299 DK40i 000~2 99[...]

System & St ation Progr am 69 – V e rified Accoun t Codes 3-14 4 Strata DK Programming 5/99 Pr ogram 69 Over view V erified Accoun t Codes (V ACs) may be added, d eleted, or changed wit h Program 69 . Each V erified Accoun t Code can be 1~15 digi ts long, bu t cannot e xceed the Ac count Code l ength requir ement set i n Program 60-4. Account[...]

System & Station Program 70 – V erified Account Code T oll Restrict ion Assignments Strata DK Programming 5/99 3-145 System & Stati on Program 70 – V erified Account Code T oll Restriction Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: 000 for a ll V ACNs     Proces sor VA C N[...]

System & St ation Program 7 0 – V erified Account Co de T oll Restrictio n Assign ments 3-14 6 Strata DK Programming 5/99 Program 70 Overview A Toll Rest riction Cla ss can be a ssigned with this program t o each of the 300 Verifi ed Account Codes ass igned in Pr ogram 69. This cl ass of re striction override s the normal statio n class of re[...]

System & Station Program 71 – DNIS Strata DK Programming 5/99 3-147 System & Stati on Progra m 71 – DNIS Processor T ype: DK40i, all RCTUs Program T ype: System Initialized Default: All Program s blank DNIS Addresses Program 71-0: DID / Tie / DNIS / ANI Lines Program 71-1~3: DNIS N umber and ANI Li ne Routing Assignments DNIS/ANI Routin[...]

System & St ation Program 7 1 – DNIS 3-14 8 Strata DK Programming 5/99 Program 71-4: DNIS and ANI Only Lines V oice Mail ID Assignments Program 71-5: DNIS Num ber Name Displa y DNIS Record Sheet         DNIS Address DNIS Number (1~5 digi ts) 71-0 DNIS Number Routing Points (71- 1, 71-2, 71-3) DNIS Number VM ID Cod e (1[...]

System & Station Program 71 – DNIS Strata DK Programming 5/99 3-149 System & Stati on Program 71-0 Overview Defines the DID / T ie / DNIS / ANI line exte nsion number s that th e system sh ould be abl e to receiv e. Each exte nsion number can be fr om two to fiv e digits; no rmally the local t elephone company and/ or the DNIS long dist a[...]

System & St ation Program 7 1 – DNIS 3-15 0 Strata DK Programming 5/99 A DNIS and/or T ie/DID exte nsion number and/or ANI on ly line can b e assigned to route one of the fo llowin g des tinati ons: ♦ Primary Di rectory Number [PDN] - s econdary a ppearance s of this [PDN] will a lso ring if Programmed t o ring in Pro gram *71, *72, a nd/or[...]

System & Station Program 71 – DNIS Strata DK Programming 5/99 3-151 System & Stati on Program 71-5 Overview This prog ram is used to assign name s to each DNI S number . The names f or each DNIS/ T ie/DID extensi on number is nor mally suppl ied by the cu stomer . Each DNIS name can be up to 16 alphanumer ic charact ers. The DNIS/T ie/DID[...]

System & St ation Program *71~*73 – [DN] to [ DN], Tie to [DN], and DID to [DN] Ringing Assignments 3-15 2 Strata DK Programming 5/99 Program *71~*73 – [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: [PDNs] a re programm ed to immed iately ri [...]

System & Station Program *71~*73 – [DN] to [DN] , Tie to [DN], and DID t o [DN] Ringing Assignments Strata DK Programming 5/99 3-153 System & Stati on First T e lephone Group Buttons 0 1~20 on the progra mming teleph one are as sociated wit h the tel ephone group s display ed on the t elephone LCD. GRP EK000 = T elephone Port 000 is repre[...]

System & St ation Program 7 2 – DNIS Num ber Netwo rk T a ble Assi gnments 3-15 4 Strata DK Programming 5/99 Program 72 – DNIS Number Network T able Assignments Processor T ype: DK40i, All RCT U s Program T ype: System Initialized Default: Blank     Route to Ports Netw ork T able Number T otal DNIS Network Number Route to Ports [...]

System & Station Program 72 – DNIS N umber Network T a ble Assig nments Strata DK Programming 5/99 3-155 System & Stati on Program 72 Overview This prog ram define s the exte rnal Ne twork routin g numbers th at can be assigned DNIS/ T ie/DID extensi on numb ers in t he Day , Day2, or Night ringi ng mode. This assign ment will cau se inco[...]

System & St ation Program 7 4 – System NT Button Lo ck Pass word 3-15 6 Strata DK Programming 5/99 Program 74 – System NT Button Lock Password Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: Port 000 fo r all tena nts Program 74 Overview This pro gram assig ns the password fo r each 1LJKW 7 U DQVIHU or[...]

System & Station Program 76 -1(X-Y) – DK14, DK40 i, All RCTUs Strata DK Programming 5/99 3-157 System & Stati on Program 76-1(X-Y) – DK14, DK40i, All RCTUs Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: Port 1 (T ype 1), Ports 2~4 (T ype 0) Program 76-1 Overview This prog ram assigns ea ch install ed[...]

System & St ation Program 76-2 (X-Z) – WSIU, TSIU an d RSIU / RSIS / RMDS T ransmission Rates 3-15 8 Strata DK Programming 5/99 Program 76-2 (X-Z) – W SIU, TSIU and RSIU / RSIS / RMDS T ransmission Rates Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: All ports 2400 bps Program 76-2 Overview Assigns e ach[...]

System & Station Program 7 7-1 – Periph eral Options (Door Phones) Strata DK Programming 5/99 3-159 System & Stati on Program 77-1 – Peripheral Options (Door Phones) RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU Processor T ype: DK14, DK40i, All RCTUs Program T ype: System Initialized Default: All LE D s are OFF     LED/ Butto[...]

System & St ation Program 7 7-1 – Periph eral Options (Door Phones) 3-16 0 Strata DK Programming 5/99 Program 77-1 Overview This prog ram performs t he following f unctions: ♦ Programs d oor lock rel ays ♦ Assigns d oor phones/ lock cont rol unit s ♦ Enables RMDS/ IMDU built-in mai ntenance mod ems ♦ Sets RMDS communic ations s tandar[...]

System & Station Program 7 7-1 – Periph eral Options (Door Phones) Strata DK Programming 5/99 3-161 System & Stati on LED 14: RMDS or IMDU Modem DK424: This p rogram enab les the DK424 built-i n maintena nce modem funct ion: RMDS or IMDU. If LED 14 i s of f, the RSIU Por t (1~4) whic h is set for TTY operati on (Code 1 in Program 76- 1) w[...]

System & St ation Program 7 7-1 – Periph eral Options (Door Phones) 3-16 2 Strata DK Programming 5/99 LED 06: NT Relay A relay loca ted on the PIOU, PIOUS, PEPU, DK14 KSU or DK40i KSU can be a ssigned t o operate in one of two Night T ransfer modes ( see next ite m, MOH/NT Relay). ♦ DK14: Activ ate the NT Relay in the DK14 KSU be for e sett[...]

System & Station Program 77 -2 – Door Phone Busy Signal/Doo r Lock Ass ignments Strata DK Programming 5/99 3-163 System & Stati on Program 77-2 – Door Pho ne Busy Signal/Door Lo ck Assignments Processor T ype: DK14, DK40i, All RCTUs Program T ype: Station Initialized Default: All LE D s are OFF     LED/ Button X LED ON LED O[...]

System & St ation Program 7 7-2 – Door Phone Busy Si gnal/Do or Lock Assi gnments 3-16 4 Strata DK Programming 5/99 Program 77-2 Overview This prog ram perfor ms three f unctions: ♦ Sets number of times door phone rin gs ♦ Sets fa st busy to ne if the called do or phone doe s not exis t ♦ Configur es B-pack on DDCB/HDCB out put for door[...]

System & Station Program 77 -3 – Night R inging Over PIOU Ex ternal Pag e Zones Strata DK Programming 5/99 3-165 System & Stati on Program 77-3 – Night Ringing Over PIOU External Page Zones Processor T ype: DK40i, All RCT U s Program T ype: System Initialized Default: Zones 1 ~4 assigned to tenant 1 Program 77-3 Overview Each tena nt’[...]

System & St ation Program 7 7-4 – RSIU Ope n Architecture Interface (OAI ) Data Outp ut Assignmen ts 3-16 6 Strata DK Programming 5/99 Program 77-4 – RSIU Open Architecture Interface (OAI) Data Output Assignmen ts Processor T ype: All RCTU s (Releas e 3.2 a nd above ) Program T ype: System Initialized Default: All LE D s are OFF Program 77-[...]

System & Station Program 77 -4 – RSIU O pen Archite cture Inte rface (OAI) Da ta Output Assignment s Strata DK Programming 5/99 3-167 System & Stati on LED 01/LED 02: RSIU Open Architecture Interface (OAI) Data Output Assignments (Caller ID/DNIS/ANI/ O AI Ou tput Options) T urn LED 01 ON if the OAI port sho uld send Call er ID and/or ANI [...]

System & St ation Program 7 8 – CO Lin e Special Ringing As signmen ts 3-16 8 Strata DK Programming 5/99 Program 78 – CO Line Sp ecial Ringing Assignments Processor T ype: DK14, DK40i Program T ype: Station Initialized Default: All LE D s are OFF     Proc essor CO Line Range Proces sor CO Line Ran ge DK14 001~004 RCTUBA/BB 001~0[...]

System & Station Program 78 – CO Line Special Ringing Ass ignment s Strata DK Programming 5/99 3-169 System & Stati on Program 78 Overview This prog ram assign s ground/l oop start CO lines: ♦ to ring over exte rnal page during nig ht mode ♦ to be use d with DISA feat ures ♦ for dir ect access t o IMDU/RMDS modem ♦ for A uto Atte [...]

System & St ation Program 7 9 – Door Phon e Ringing 3-17 0 Strata DK Programming 5/99 Program 79 – Door Phone Rin ging Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: All LE D s are OFF DP = Door Phone Program     Processo r Port Rang e Processo r Port Rang e DK14 000~00 9 RCTUBA/ BB 000 ~079[...]

System & Station Program 79 – Door Ph one Ringin g Strata DK Programming 5/99 3-171 System & Stati on Program 79 Overview This prog ram assign s the door phone ringi ng featu re to port s. LED 20: Muted Ring to Busy Electronic and Digi tal T el ephone If all electroni c and digit al tele phones are busy and a d oor phone but ton is pres s[...]

System & St ation Program *79 – Door Ph one to [DN ] Flashing As signmen ts 3-17 2 Strata DK Programming 5/99 Program *79 – Door Pho ne to [DN] Flashi ng Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: No [DNs] assigned to ring fo r any door phone Program *79 Overview This prog ram assigns do[...]

System & Station Program 8 0 – EKT and DK T Ringing T on es (CO Li ne Calls) Strata DK Programming 5/99 3-173 System & Stati on Program 80 – EKT and DKT Ringing T ones (CO Li ne Calls) Processor T ype: DK14, DK40i, All RC TUs Program T ype: Station Initialized Default: T one 1 is ass igned to a ll ports Program 80 Overview External s pe[...]

System & St ation Program *80 – Call Forwa rd Statio n Ring A ssignme nt 3-17 4 Strata DK Programming 5/99 Program *80 – Call Forward Station Ring Assignment Processor T ype: All RCTU s with R elease 3 .2 and abo ve Program T ype: Station Initialized Default: LED 01, 04, and 07 ON for all lines Program *80 Overview Sets the Call Forwar d (C[...]

System & Station Programs 81 ~89 – Gro und/Loop S tart/CO Line Station R inging Strata DK Programming 5/99 3-175 System & Stati on Programs 81~89 – Grou nd/Loop Start/CO Li ne Station Ringing Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: All LEDs ON fo r Port 000 (81 ), Port 001 (8 7), all othe r LE[...]

System & St ation Programs 81~89 – G round/Loo p Start/CO Li ne Station Ringing 3-17 6 Strata DK Programming 5/99 Program 81~89 Overv iew Programs 8 1~89 assign t elephones or a Distrib uted Hunt group to each CO li ne that will ring. Use Progr ams *81, *84 and *87 to assi gn which [P D N] an d/or [PhDN] b uttons flas h when a call comes in o[...]

System & Station Programs 81 ~89 – Gro und/Loop S tart/CO Line Station R inging Strata DK Programming 5/99 3-177 System & Stati on Day , Day2, Night refer to the b utton’ s three modes. Attendant Console (DK424 only) Programs 8 1~89 are us ed to rin g individu al atte ndant conso les and/o r to enable a ttendant console incomi ng CO li [...]

System & St ation Programs 81~89 – G round/Loo p Start/CO Li ne Station Ringing 3-17 8 Strata DK Programming 5/99 ♦ S tation assign ed in Program 82 and the [DN] assigned i n Program *81 – r ing after a 12- second de lay for 12 second s and then s top ringing. Assign th e appropria te [DN] or /LQH or 3 RROHG/LQH *U S buttons to thes[...]

System & Station Pro grams *81, *84, and * 87 – Gr ound/ Loop S tar t/CO Line t o [DN] LED F l ash A ssign men ts Strata DK Programming 5/99 3-179 System & Stati on Programs *81, *84, and *87 – Ground /Loop Start/ CO Line to [DN] LED Flash Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: CO[...]

System & St ation Programs *81, *84, and *87 – G round/Loo p Start/CO Line to [ DN] LED Flas h Assign ments 3-18 0 Strata DK Programming 5/99 Programs *81, *84 and *87 Overview Ground/l oop start CO lines can be assigned t o ring and flash sp ecific Di rectory Number button s, includi ng [PDNs], [S DNs] or [PhDNs]. The se programs assign whic[...]

System & Station Pro grams *81, *84, and * 87 – Gr ound/ Loop S tar t/CO Line t o [DN] LED F l ash A ssign men ts Strata DK Programming 5/99 3-181 System & Stati on Figure 3-2 Strata DK CO L ine Button/Directory Numb er [DN] Button Ring ing Control Logic Diagram Telephone Receives Beep and Camp-On Tone Telephone Receives Ring Tone Telepho[...]

System & St ation Programs *81, *84, and *87 – G round/Loo p Start/CO Line to [ DN] LED Flas h Assign ments 3-18 2 Strata DK Programming 5/99 Program *81 CO Line to S t ation [DN] LED flashing Con trol Logic a lso appli es to Programs *84 and *87. Program 81 CO Line to Stat ion Ringin g Control Lo gic also a pplies t o Programs 82 ~89. Import[...]

System & Station Program 93 – CO Li ne Identif icatio n Strata DK Programming 5/99 3-183 System & Stati on Program 93 – CO Line Id entification Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: Blank Program 93 Overview Assigns a lphanumeric name s (such as “W A TS BAND 5”, “FX T O NY ,” “MR J[...]

System & St ation Program 9 3 – CO Lin e Identific ation 3-18 4 Strata DK Programming 5/99 ➤ T o e nter CO line id enti ficat ion 1. Enter Progr am 93 and select the desi red CO line. 2. U s ing th e g uide below e nter t he CO li ne ide ntifi catio n info rm atio n. Numeric Mode  ~  are trea ted as numer als. Dial pad starts in n ume[...]

System & Station Program 97 – Printin g Program Da ta through SMDR Strata DK Programming 5/99 3-185 System & Stati on Program 97 – Printing Program Data through SMDR Processor T ype: DK14, DK40i, All RC TUs Program T ype: System Initialized Default: Prints ou t custom er database Program 97 Overview Contents of each pr ogram can be sent[...]

System & St ation Program 9 7 – Printing Prog ram Data thr ough SMDR 3-18 6 Strata DK Programming 5/99[...]

Strata DK Programming 5/99 4-1 T oll Restricti on T oll Restriction 4 This chapt er gi v es you an ove rview of th e T oll Re stri ct ion fe atu r e and st ep- by -st ep instr uct io ns to fill in t he T ol l Restrict ion System Recor d Sheets fo r DK14, DK40i, and all RCTUs. T oll Restriction Meth ods T o ll Restrict ion screen s and select ively [...]

T oll Restriction T oll Restric tion Featu res 4-2 Strata DK Programming 5/99 Station Priority Classes 1~8 Eight cl asses of T oll Restrict ion can be defined to assign dif ferent level s of prio rity to i ndividual stations with RCTUC/D and RCTUE/F . Four classe s are support ed with DK14, DK40i, RCTUA, a nd RCTUBA/BB. Classes can be defi ned so e[...]

T oll Restriction Comple ting the T oll Rest riction System Re cord Strata DK Programming 5/99 4-3 T oll Restricti on Completing the T oll Res triction System Record The foll owing inst ructions explain h ow to complete Sys tem Reco rd Sheets u sed to pro gram the T o ll Res tr ic ti on f eat ur e. The y ar e arrange d in t he same orde r i n which[...]

T oll Restriction Prog ram 40 – Sta tion C O Line Acc es s 4-4 Strata DK Programming 5/99 Program 40 – Station CO Line Access Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: All LE Ds ON for al l CO li nes (all s tations can acce ss all l ines)     Processo r CO Line Range [PDN] Port R[...]

T oll Restriction Program 40 – Station CO Line Acc ess Strata DK Programming 5/99 4-5 T oll Restricti on Program 40 Overview This prog ram is used to allow or de ny each st ation and/or DISA to use CO lin es on a lin e by line basis. Th is appli es to all analog and digital li ne types. Any stat io n c an have ac ces s to as many li ne s a s d es[...]

T oll Restriction Prog ram 41 – Sta tion O utg oi ng Ca ll Re stric tio n 4-6 Strata DK Programming 5/99 Program 41 – Station Ou tgoing Cal l Restriction Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: All LE Ds OFF for a ll CO lin es (all s tations c an acces s all li nes)     Process[...]

T oll Restriction Program 41 – Station O utgoing Call Res triction Strata DK Programming 5/99 4-7 T oll Restricti on Program 41 Overview Program 41 restri cts eac h station ( or Direc t Inward System Acces s (DISA) CO l ine) fr om outgoing access t o each l ine. If rest rict ed, that stat ion can stil l answer a ring ing li ne or pi ck up a cal l[...]

T oll Restriction Program 4 2-0 – CO Line to PBX/Centrex Co nnection & Ac cess Codes 4-8 Strata DK Programming 5/99 Program 42-0 – CO Li ne to PBX/Centrex Conn ection & Access Codes Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: All LEDs OFF for all CO l ines. Assigns no access codes to P[...]

T oll Restriction Program 42 -0 – CO Line to PBX/Centrex Con nection & Acces s Codes Strata DK Programming 5/99 4-9 T oll Restricti on Program 42-0 Overview Use this program to allow Centr ex/PBX (aft er flas h) features to operat e. Do not use this pro gram when the Ce ntrex feature ( assume 9) i s used and the DK LCR is acti vated (see no t[...]

T oll Restriction Program 4 2-1~8 – PBX/Centrex Access Code s 4-10 Strata DK Programming 5/99 Program 42-1~8 – PBX/Centrex Acce ss Codes Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: Assigns no access codes to PBX g roups Program 42-1~8 Overv iew The Ce ntrex acces s cod e( s) use d to ma ke out[...]

T oll Restriction Program 43 – 0 + Credit Ca rd Dialing Option Strata DK Programming 5/99 4-1 1 T oll Restricti on Program 43 – 0 + Credit Card Dialing Option Processor T ype: DK14, DK40i, All RC TUs Processor T ype: T oll Restrict ion Initialized Default: All LEDS OFF     Proc esso r CO Line Range [PDN] Port Range Pr ocessor C O Li[...]

T oll Restriction Program 4 3 – 0 + Cr edit Card Dia ling Opt ion 4-12 Strata DK Programming 5/99 Program 43 Overview This pro gram enable s sel ected stat ion use rs to bypass thei r n ormal T oll Restri ction assig nments b y dialin g “0” immedia tely aft er seizing a CO line. Both the stat ion and th e line must be enable d for this fe atu[...]

T oll Restriction Program 44-1 ~8 – T oll Restrict ion/T r aveling Cl ass Overri de Codes Strata DK Programming 5/99 4-13 T oll Restricti on Program 44-1~8 – T oll Restriction/T raveling Cl ass Override Codes Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: All Cl as ses Bl ank (n o code ) Program [...]

T oll Restriction Program 4 4-91~93 – Em ergency Byp ass of Fo rced/V erified Account Codes 4-14 Strata DK Programming 5/99 Program 44-91~ 93 – Emergency Bypass of Forced/ V erified Ac count Codes Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: Code 9 1 = 91 1, Codes 9 2 and 93 a re blan k Program[...]

T oll Restriction Program 45-1 – LCR /T ol l Restricti on Dial Pla n Strata DK Programming 5/99 4-15 T oll Restricti on Progra m 45-1 – L CR/T oll Re stricti on Dial Plan Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: Assigns Dial Plan 7 to the s ystem (curren t North Ameri can Numbe ring Plan) W[...]

T oll Restriction Program 4 5-1 – LCR/T oll Res triction Di al Plan 4-16 Strata DK Programming 5/99 ● The S trata DK Syste m automaticall y restrict s direct dialing of 10XXX+1 and 10XXXXX+1 access c odes to a ny statio n tha t i s t oll re st ri ct ed. The se code s ar e al lo wed in sys tem sp eed dia l and LCR modifi ed digit tables. T his i[...]

T oll Restriction Program 45-1 – LCR /T ol l Restricti on Dial Pla n Strata DK Programming 5/99 4-17 T oll Restricti on Plan 3 ♦ Plan 3 is 1+AC+NXX/NXX. Use thi s plan where a user places a long distan ce call to a destina ti on out si de the ar ea code by dial in g a 1 bef ore dial i ng the are a cod e. The user plac es a long dist ance c all [...]

T oll Restriction Program 4 5-1 – LCR/T oll Res triction Di al Plan 4-18 Strata DK Programming 5/99 Plan 7 - ( 10XXX)+1+NXX+NXX/NXX The Strata DK s ys tems in thi s P rogr amming Manua l defa ult to th is pla n. Used whe n dial in g 1 before the long dista nce numbe r . Call is p laced to a d estin ation outsi de the ar ea cod e by di aling a 1 b[...]

T oll Restriction Program 45 -2 – T oll Restrict ion Disabl e Strata DK Programming 5/99 4-19 T oll Restricti on Program 45-2 – T oll Restriction Disabl e Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: All LE Ds OFF for a ll CO lin es (all li nes appl y T oll Restric tion) Program 45-2 Overview T[...]

T oll Restriction Prog ram 45 -3~6 – Spe cial Commo n Car r ier N umber s and A utho riza tio n C ode D igit Lengt h 4-20 Strata DK Programming 5/99 Program 45-3~6 – Special Common Carr ie r Numbers and Authorization Code Digi t Length Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: Assigns blank [...]

T oll Restriction Program 45 -3~6 – S pecial Com mon Carrie r Numbers a nd Authoriz ation Co de Digit Le ngth Strata DK Programming 5/99 4-21 T oll Restricti on There ar e two element s T ol l Restri ction softwa re must verify for a user to s uccessfu lly comp lete long dista nce calli ng: ♦ The fir st five d igits of the number d ialed to acc[...]

T oll Restriction Program 4 5-8~9 – T oll Restri ction Ov erride Code 4-22 Strata DK Programming 5/99 Program 45-8~9 – T oll Restriction Override Cod e Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: Leaves code as signmen ts blank Program 45-8~9 Overv iew This prog ram enab les sele cted stati on[...]

T oll Restriction Program *4 5-1 (1~4) – T oll R estriction fo r Office Codes Strata DK Programming 5/99 4-23 T oll Restricti on Program *45-1 (1~4) – T oll Restriction for Office Codes Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: Assigns 976 to fi rst office code - bl ank for oth er three offi[...]

T oll Restriction Program *45 -2 (1~6) – LCR/T oll Restric tion Bypass 4-24 Strata DK Programming 5/99 Program *45-2 (1~6) – LC R/T oll Restriction Bypass for Special Numbers that Do Not Begin with */# Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: All da ta bl ank Program *45-2 Overvie w Use thi[...]

T oll Restriction Progra m *45-2 (1~6 ) – LCR/T oll Restricti on Bypas s Strata DK Programming 5/99 4-25 T oll Restricti on This wil l allow Centrex st ation numbe rs (1200#~129 9# and 1300#~ 1399#) to de dialed - overri ding T o ll Restr iction. The call will r oute out the local LCR route im mediatel y after the # is dialed. Use this record sh [...]

T oll Restriction Program *45 -3 (1~9) – L CR/T oll Restriction Bypa ss For Speci al Numbers tha t Begin with */# 4-26 Strata DK Programming 5/99 Program *45-3 (1~9) – LCR/ T oll Restrict ion Byp a ss F or Special Nu mbers that Begin with */# Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: All da [...]

T oll Restriction Program *45 -3 (1~9) – LCR/ T oll Restriction By pass For Spe cial Numbers that Begin with */# Strata DK Programming 5/99 4-27 T oll Restricti on In the “Dat a = Digit S t rin g” par t of the progr ammin g sequ enc e, note that fo r two digi t co des, such as 87, 8 2, 67, Ke y (LED Bu tton 01) must be p resse d to get t o th[...]

T oll Restriction Program *45 -4 – Spec ial Code Di ali ng Se quenc e wit h LCR 4-28 Strata DK Programming 5/99 Program *45-4 – Special Code Dialing Sequence with LCR Processor T ype: DK424, all RCTUs (Release 4. 1 and hig her) Program T ype: T oll Restric tion an d LCR Initialized Default: All LEDs OFF Program *45-4 Overvie w When LCR is use d[...]

T oll Restriction Program *45 -4 – Speci al Code Dialing Seq uence with LCR Strata DK Programming 5/99 4-29 T oll Restricti on Program *45-4 LED 02 ON LED 02 OFF LED 01 O N Code + Pause + F-MDT + n umber + E-MD T F-MDT + Code + Pause + num ber + E-MDT LED 01 OF F Code + F-MDT + number + E-MDT F-MDT + Code + number + E-MDT F-MDT = Added digi ts in[...]

T oll Restriction Program 4 6-2~4 – T oll Restri ction Allo wed/Deni ed Area Codes by Class 4-30 Strata DK Programming 5/99 Program 46-2~4 – T oll Restriction Al lowed/Denied Area Codes by C lass Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: Incl udes all area code s in a ll class es ♦ T ables[...]

T oll Restriction Progra m 46-6~8 – T oll Restri ction Allowed/Deni ed Local Office Co des Assi gned by Cl ass Strata DK Programming 5/99 4-31 T oll Restricti on Program 46-6~8 – T oll Restrictio n Allow ed/Denied Local Offi ce Codes Assign ed by Class Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Defaul[...]

T oll Restriction Program 4 6-6~8 – T oll Restri ction Allo wed/Deni ed Local Off i ce Codes Assigned by Cla ss 4-32 Strata DK Programming 5/99 Program 46-6~8 Overv iew This prog ram de fi nes the of fice codes allo wed or denied for each T oll Restri ct io n Clas s wi thi n the home a rea code. Of f ice code t ables f or e ach class can each des[...]

T oll Restriction Programs 4 6-10~80 – T oll Restric tion Class Parameter s Strata DK Programming 5/99 4-33 T oll Restricti on Progra ms 46 -10~80 – T oll Restric tion C lass Parameters Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: All LEDs OFF Programs 46-10~80 O verview This prog ram define s [...]

T oll Restriction Programs 46-10~80 – T ol l Restrict ion Clas s Parameters 4-34 Strata DK Programming 5/99 LED 02: 01 Restricted Mark an X next to LED 02 if over se as ope ra tor or unassi st ed ove rs eas opera tor calls are rest ri ct ed for the class being defined. I f a station is allowed 0 + Credit Car d calling i n Program 43, LE D 02 must[...]

T oll Restriction Programs 46-1 1~46- 81 – T oll Restriction Cla ss (1~8) Param eters Strata DK Programming 5/99 4-35 T oll Restricti on Programs 46-1 1~ 46 -81 – T oll Restriction Class (1~8 ) Parameters Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: Leaves all LE Ds OFF Programs 46-1 1~46-81 Ov[...]

T oll Restriction Program 4 7 – T oll Restricti on Except ion Office C odes Assi gned by Are a Codes (T ables 1 ~16) 4-36 Strata DK Programming 5/99 Program 47 – T oll Restriction Exception Office Codes Assigned by Area Cod es (T ables 1~16) Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: Assigns [...]

T oll Restriction Program 47 – T oll Restrict ion Excep tion Offi ce Code s Assign ed by Area Codes (T ables 1~1 6) Strata DK Programming 5/99 4-37 T oll Restricti on Program 47 Overview This prog ram define s excepti ons to pre viously de fined of fice code rest rictio ns for up t o 16 area codes, allowing six-digit T oll Rest riction. Offi ce c[...]

T oll Restriction Program 4 8 – Station T ol l Restricti on Classi fication 4-38 Strata DK Programming 5/99 Program 48 – Station T oll Restriction Classifi cation Processor T ype: DK14, DK40i, All RC TUs Program T ype: T oll Restrict ion Initialized Default: 100 for a ll ports     Processo r Port Rang e T oll Rest ri cti on Ports f [...]

T oll Restriction Program 48 – Station T oll Restric tion Cl assifica tion Strata DK Programming 5/99 4-39 T oll Restricti on Program 48 Overview This prog ram assign s a combinat ion of Digi t Restri ction and Stat ion Restr iction to e ach stati on port def ined in the s ystem. Digit Rest riction If Di git R estri ctio n is enab led fo r a part[...]

T oll Restriction Program 4 8 – Station T ol l Restricti on Classi fication 4-40 Strata DK Programming 5/99[...]

Strata DK Programming 5/99 5-1 Least Cost Routing Least Cost Routing 5 The foll owing provi des you an ove rview of t he Least Cost Routing (LCR) feature and step- by-step instru ctions to fi ll in the Le ast Cost Routi ng System recor d sheets. The quantitie s of LCR plans, CO line gr oups, etc. v ary betwee n processo rs. This ch apter and the LC[...]

Least Cost Routing LCR Cond iti ons 5-2 Strata DK Programming 5/99 Timeout after 0 (Zero) Noti fi es the syste m of th e time de lay to the us er afte r dialin g a 0, b efore a regu la r oper ator i s accesse d. Area Code and Office Co de Exceptions Separat e are a cod e ta bles and of f i ce code except ion tables (qua nti t y li ste d bel ow) ca [...]

Least Cost Routing LCR CO L ine Programm ing Referenc e T able Strata DK Programming 5/99 5-3 Least Cost Routing LCR CO Line Programmi ng Reference T able 1. Use Progr am 16 to assign CO l ines in grou ps per the reference t able below . 2. Use Progr am 40 to all ow CO line acc ess to st ations us ing LCR for ou tgoing cal ls. 3. Use Progr am 41 to[...]

Least Cost Routing Program 50-1 – LCR Parameters 5-4 Strata DK Programming 5/99 Program 50-1 – LCR Parameters Processor T ype: DK14, DK40i, All RC TUs Program T ype: Least Cos t Routi ng Initialized Default: All LEDs OFF Program 50-1 Overview This prog ram define s general operati ng paramete rs for LCR so ftware. ● Program 40 denies CO line [...]

Least Cost Routing Progr am 50 - 2 – LCR Home Ar ea Code Strata DK Programming 5/99 5-5 Least Cost Routing LED Button 04: Dial T one After LCR Access LED 04 ON: S tation users hear a si mulated dia l tone immed iately aft er diali ng the acc ess LCR code (t ypically 9), until th e first dig it of the pho ne number is dialed. The di al tone is s i[...]

Least Cost Routing Programs 50-3 (1~5) – LCR Sp ecial Cod es 5-6 Strata DK Programming 5/99 Programs 50-3 (1~5) – LCR Special Codes Processor T ype: DK14, DK40i, All RC TUs Program T ype: Least Cos t Routi ng Initialized Default: 91 1 in 31, al l other co des blan k Programs 50-3 (1~5) O verview This prog ram allows special 1 ~4 digit codes suc[...]

Least Cost Routing Program 5 0-4 – LCR L ong Distan ce Inform ation (LDI) Pl an Numb er Strata DK Programming 5/99 5-7 Least Cost Routing Program 50-4 – LCR Lon g Distance Information (LDI) Plan Number Processor T ype: DK14, DK40i, All RC TUs Program T ype: Least Cos t Routi ng Initialized Default: See the l egend bel ow Program 50-4 Overview E[...]

Least Cost Routing Progr am 50- 5 – LC R Local Call Pl an Nu mber 5-8 Strata DK Programming 5/99 Program 50-5 – LCR Local Call Plan Number Processor T ype: DK14, DK40i, All RC TUs Program T ype: Least Cos t Routi ng Initialized Default: See the l egend bel ow Program 50-5 Overview The Local Call Plan h andles spe cial codes a nd operato r calls[...]

Least Cost Routing Program 50-6 – LCR Dial 0 (Zero) T ime-out Strata DK Programming 5/99 5-9 Least Cost Routing Program 50-6 – LCR Di al 0 (Zero) T ime-out Processor T ype: DK14, DK40i, All RC TUs Program T ype: Least Cos t Routi ng Initialized Default: Assigns an LCR Di al Zero T ime-out v alue of 06 Program 50-6 Overview Enter t he maximum nu[...]

Least Cost Routing Program 5 1 – LCR Area Cod es 5-10 Strata DK Programming 5/99 Program 51 – LCR Area Codes Processor T ype: DK14, DK40i, All RC TUs Program T ype: Least Cos t Routi ng Initialized Default: Leaves T ab les 01~1 5 blank ; all co des (000~9 99) initia lized to the pla n - legend below     Proc essor LCR Pla n Number L[...]

Least Cost Routing Program 51 – LCR Area Codes Strata DK Programming 5/99 5-1 1 Least Cost Routing Program 51 Overview Use Progr am 51 to define wh ich area code calls ar e placed over which LCR Plan Number (01~08 or 01~16) . Therefor e, calls made to all ar ea codes a re routed over route de finiti ons define d in Program 54 for Pla n 08 or 16 ,[...]

Least Cost Routing Program 5 2 – LCR Offi ce Code Exceptio ns for Spec ified Area Code 5-12 Strata DK Programming 5/99 Program 52 – LCR Office Code Exceptions for Specified Ar ea Code Processor T ype: DK14, DK40i, All RC TUs Program T ype: Least Cos t Routi ng Initialized Default: Leaves all offic e code ta bles bla nk and al l table s assigned[...]

Least Cost Routing Program 52 – LCR Of fice Code Ex ceptions for Speci fied Area Cod e Strata DK Programming 5/99 5-13 Least Cost Routing Program 52 Overview This Of fice Code exce ption tab le enable s the user the flexib ility of routing s pecific off ice codes through a dif ferent c all plan th an other of fice code s used with that are a code[...]

Least Cost Routing Program 5 3 – LCR Sc hedule Assi gnments f or LCR Plan s 5-14 Strata DK Programming 5/99 Program 53 – LCR Schedule Assign ments for LCR Plans Processor T ype: DK14, DK40i, All RC TUs Program T ype: Least Cos t Routi ng Initialized Default: Assigns starting time as 0000 and R oute Defi nition s as blan k for all schedule s [...]

Least Cost Routing Program 53 – LCR Sch edule Ass ignments fo r LCR Plan s Strata DK Programming 5/99 5-15 Least Cost Routing Program 53 Overview This prog ram assign s up to thr ee time sc hedule s to each p lan. Each time s chedule co nsists of four or six d iff erent ro ute definit ion choic es (defi ned in Progr am 54) avai lable to the eight[...]

Least Cost Routing Program 5 3 – LCR Sc hedule Assi gnments f or LCR Plan s 5-16 Strata DK Programming 5/99 LCR Plan 01~16 Sched. 1~3 Prog ra m 56 LCR Station Group (see legend above) Program 5 4 Route Definition # (see le gend abov e) LC R Plan 01~16 Sched. 1~3 Program 5 6 LCR Station Grou p (see legend above) Prog ra m 54 Rout e De finiti on # [...]

Least Cost Routing Program 54 – LCR R oute Definit ion T ables Strata DK Programming 5/99 5-17 Least Cost Routing Program 54 – LCR Route Definition T ables Processor T ype: DK14, DK40i, All RC TUs Program T ype: Least Cos t Routi ng Initialized Default: 0101 Program 54 Overview Program 54 def ines dif fere nt ways of routin g calls for each of [...]

Least Cost Routing Program 5 4 – LCR Rou te Defin ition T ables 5-18 Strata DK Programming 5/99 Route Definition Number Route def inition s define the CO line gro up and modifi ed digit tables u sed for ea ch LCR Plan . See the leg end for th e number of r oute defini tion number s for your processor . CO Line Group (assigned in Program 16) Each [...]

Least Cost Routing Program 55 – LCR Mod ified Digi ts T able Strata DK Programming 5/99 5-19 Least Cost Routing Program 55 – LCR Modified Digi ts T able Processor T ype: DK14, DK40i, All RC TUs Program T ype: Least Cos t Routi ng Initialized Default: See each program in th e Program 5 5-X series Program 55 Series Ov erview This prog ram define [...]

Least Cost Routing Program 5 5-0 – Delete Number of D igits F rom the Fron t of Dialed Number 5-20 Strata DK Programming 5/99 Program 55-0 – Delete Number of Digits From the Front of Dialed Number Initialized Default: All t ables blan k Program 55-0 Overview Enter t he quantit y of digits that shoul d be dele ted from th e front of the number d[...]

Least Cost Routing Program 55-1 and 2 – Ad d Digits Bef ore and/or Af ter the Di aled Numb er Strata DK Programming 5/99 5-21 Least Cost Routing Program 55-1 and 2 – Add Digi ts Before and/or After the Dialed Numbe r Initialized Default: Leaves all table s blank except D elete Dig its, whi ch are all 00     Pause Entry Re ference (P[...]

Least Cost Routing Program 5 5-1 and 2 – Add Digits Befo re and/or Aft er the Diale d Number 5-22 Strata DK Programming 5/99 Program 55-1 and 2 Ov erview Enter t he digits that must be added to the front of the nu mber dia led in the Add Di gits T able. The maximum digits is 22, includi ng paus es. ♦ Length of pause can b e indicat ed by usin g[...]

Least Cost Routing Program 56 – LCR Station Gr oup Assignment s Strata DK Programming 5/99 5-23 Least Cost Routing Program 56 – LCR Station Group Assignments Processor T ype: DK14, DK40i, All RC TUs Program T ype: Least Cos t Routi ng Initialized Default: Assigns all sta tions to G roup 1     Processo r Port Rang e LCR Statio n Gro [...]

Least Cost Routing Program 5 6 – LCR Sta tion Grou p Assignmen ts 5-24 Strata DK Programming 5/99 Program 56 Overview The purpos e of this program is to assig n all def ined statio n ports to one of fou r or eight LCR S tation Gr oups (see Program 56, r ecord shee t notes) . ♦ S ta ti on gr oup s ar e compl et el y ind ependent of one an other [...]

Strata DK Programming 5/99 6-1 Automatic Call Distribution Automatic Call Distribution 6 This chap ter provides ACD programming information f or the S t rata DK424 system and i ts stations. AC D is not available for the DK14 or DK40i . The progr ams specif ic to ACD are listed b elow . ♦ Prog ram 03 – RSIU, RSSU, PIOU, or PI OUS ACD/MIS Slot As[...]

Automatic Call Distribution Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MI S Slot Assignments 6-2 Strata DK Programming 5/99 Program 03 – RSIU, RSSU, PI OU, PIOUS ACD/MIS Sl ot Assignments Initialized Default: n/a Program 03 Overview This prog ram is for spe cifying RS IU, RSSU, PIOU, or PIOUS ACD/MIS Sl ot Assignmen ts. If MIS outp ut is requ ire[...]

Automatic Call Distribution Program 09 – Auto Attend ant Prompt/ ACD Group Assignm ents Strata DK Programming 5/99 6-3 Automatic Call Distribution Program 09 – Auto Attendant Prompt/ACD Group Assignments Initialized Default: n/a 1. Do not use di g its 2, 3 , and 4, unl ess the station numberin g plan is chan ged. Thes e nu mbers con flict wit h[...]

Automatic Call Distribution Program 0 9 – Auto Atte ndant Promp t/ACD Grou p Assignmen ts 6-4 Strata DK Programming 5/99 ➤ T o enter two-dig it dialing pr ompts along with th eir destination gr oup numbers 1. Enter Progr am 09. “SELECT” appe ars on the LCD. 2. Press t he desired l eading dig it. “AUT O A TT DIAL” displ ays on the LCD. 3[...]

Automatic Call Distribution Program *09 – ACD Group DID Line Digit Assignment s Strata DK Programming 5/99 6-5 Automatic Call Distribution Program *09 – ACD Group DID Line Digit Assignme nts Initialized Default: See table below Program *09 Overview Program *09 assigns DID/T ie li ne incoming d igits to a p articular ACD Group and assign s DID d[...]

Automatic Call Distribution Program 10-4 – ACD/ISDN Parameters 6-6 Strata DK Programming 5/99 Program 10-4 – ACD/ISDN Parame ters Initialized Default: LEDs 12 and 14 are ON Program 10-4 Overview This prog ram provide s three s ystem opti ons. When e nabled/di sabled th ese optio ns apply t o all ACD Groups and Agents. ACD syst em options are se[...]

Automatic Call Distribution Program 10 -4 – ACD/ISDN Parameter s Strata DK Programming 5/99 6-7 Automatic Call Distribution Note During busy ACD call traf fic conditio ns, th e algorit hm routes calls t hat have been waiting in the ACD Gr oup queue direc tly to the f irst Agent t elephone tha t becomes avail able. LED 03: Supervisor Monitor T one[...]

Automatic Call Distribution Program 1 1 – ACD Timi ng Assign ments 6-8 Strata DK Programming 5/99 Program 1 1 – AC D Timing Assignments Initialized Default: See table below     Processo r ACD Group Numb ers RCTUBA/BB 01~08 RCTUC/D 01~16 RCTUE/F 01~16 Code Tim e Initiali zed Data Notes 1 0 000~360 0 sec. 00 30 sec. 0000 = No Ove rflo[...]

Automatic Call Distribution Program 1 1 – ACD Timing Assig nment s Strata DK Programming 5/99 6-9 Automatic Call Distribution Program 1 1 Overview The ACD timer s listed bel ow can be set i ndividual ly for each ACD Gr oup. ACD timers appl y to loop, T ie, DID, DNIS, a nd ANI lines , not ground st art lines. Code 1: Time in ACD Queue Before Overf[...]

Automatic Call Distribution Program 1 1 – ACD Timi ng Assign ments 6-10 Strata DK Programming 5/99 Code 5: Music Timers 1, 2, and 3 Defines the time i nterval that ACD call ers in qu eue are se nt music fo llowing t he first, second, or third annou ncement. Range of each musi c timer is 0 00~999 seco nds (about 5 se conds to 16 1 ⁄ 2 minutes) .[...]

Automatic Call Distribution Program 1 1 – ACD Timing Assig nment s Strata DK Programming 5/99 6-1 1 Automatic Call Distribution Code 9: Call Disconnect T i mer Defin e s the ma xim um time a n ACD call ca n rema in in que ue (ra nges fr om 01 ~ 60 min utes) . This timer sh ould be used when using loop start, T ie, or DID, DNIS , ANI on ACD lines [...]

Automatic Call Distribution Program 1 4-0 – Loop /Ground Sta rt Line D irect to ACD G roup Assi gnments 6-12 Strata DK Programming 5/99 Program 14-0 – Loop/Ground Start Line Dire ct to ACD Group Assign ments Initialized Default: No CO lines assigne d to direct rin g to ACD Groups (all LEDS OFF ) Program 14-0 Overview Assigns ground and l oop st[...]

Automatic Call Distribution Program 14-1 – ACD Agen t Identific ation Code Assignment s Strata DK Programming 5/99 6-13 Automatic Call Distribution Program 14-1 – ACD Agent Identification Code Assignments Initialized Default: blank Use th e Re cord S h eet th at foll ows P rogr am 18 . Program 14-1 Overview This prog ram assigns Agent Iden tifi[...]

Automatic Call Distribution Program *14 -1 – Aut o Answer with Zip T one Assigne d to Agent I D 6-14 Strata DK Programming 5/99 Program *14-1 – Auto Answer with Zip T one Assigned to Agent ID Initialized Default: Group N umber = 01. Agent ID Co de = blank . DA T A 0 = No Auto Answ er . Use th e Re cord S h eet th at foll ows P rogr am 18 . Prog[...]

Automatic Call Distribution Program 18 – Agent N ames for SMIS/MIS Ass ignment s Strata DK Programming 5/99 6-15 Automatic Call Distribution Program 18 – Agent Names for SMIS/MIS As signme nts Initialized Default: blank Program 18 Overview Each Agent ID numbe r (set in Progra m 14-1) can be ass igned an alphanume ric name ( 8 charac ters maximu[...]

Automatic Call Distribution Program 1 8 – Agent Names for SMIS/MIS As signments 6-16 Strata DK Programming 5/99 ➤ To e r a s e d a t a ➤ Press LED bu tton 01. Numeric Mode 0 to 9 ar e treate d as numeral s. Note Dial pad starts out i n Numeric Mode. Pre ss  button to swi tch to Alph a Mode. Figure 6-1 Alpha Mode 0 123 456 789 Moves cursor [...]

Automatic Call Distribution Program 14-2 – ACD Supervisor Pa sswords Strata DK Programming 5/99 6-17 Automatic Call Distribution Program 14-2 – ACD Supervisor Pas swords Initialized Default: All blan ks Program 14-2 Overview Assigns a Supervisor I D code to each ACD Gro up. Only one c ode is all owed per Gro up. When a Supe rv isor ID code is l[...]

Automatic Call Distribution Program *14 -2 – DID, Tie, DN IS, ANI Line After Shif t/Overflow Substituti on Destina tions 6-18 Strata DK Programming 5/99 Program *14-2 – DID, T ie, DNIS, ANI Line After Shift/ Overflow Sub stitution Destin ations Initialized Default: Port 000 Program *14-2 Overvie w Assigns a Normal Ringing or AA substitut e dest[...]

Automatic Call Distribution Program *14-2 – DID, Tie , DNIS, ANI Line Af ter Shift/Overfl ow Substitu tion Destinati ons Strata DK Programming 5/99 6-19 Automatic Call Distribution Notes ● If the assignments f or an ACD Group: Overflow Queue T imer (Progr am 14-4), Overfl ow Queu e Poin t (Pro gram 14-5), a nd/or Afte r Shift ( Program 14- 6) d[...]

Automatic Call Distribution Program 1 4-3 – Annou ncement/ Music Port an d Queue Pattern 6-20 Strata DK Programming 5/99 Program 14-3 – Announcement/Music Port and Queue Pattern Initialized Default: all bl ank s Program 14-3 Overview This prog ram is used to make a nnouncement /music port and queue p attern a ssignments. All announcemen t devic[...]

Automatic Call Distribution Program 1 4-3 – Annou ncement/ Music Port an d Queue Pattern Strata DK Programming 5/99 6-21 Automatic Call Distribution Each ACD Group c an have from one to three announcement s and a sepa rate music so urce. Announcement s and/or music sources can a lso be share d in any combi nation betwee n ACD Groups (s ee Flowcha[...]

Automatic Call Distribution Program 1 4-3 – Annou ncement/ Music Port an d Queue Pattern 6-22 Strata DK Programming 5/99 Figure 6-2 ACD Queue Announc ement and Mus ic Patterns Or Or QUEUE PATTERN 1 Go back to repeat announcement 1 assigned in Code 5 above, no overflow point OP0 in Program 14-5XX0. Announcement 1 Code 1 Code 4 Music Source Program[...]

Automatic Call Distribution Pro gr am 14- 4 – Que ue Time Out Ov er flow D esti nati on Strata DK Programming 5/99 6-23 Automatic Call Distribution Program 14-4 – Queue Time Out Overflow Destination Initialized Default: Port 000 Program 14-4 Overview This prog ram sets t he overfl ow point des tination f or CO li ne calls tha t are in an ACD qu[...]

Automatic Call Distribution Program 1 4-4 – Que ue Time Out Overfl ow Destinati on 6-24 Strata DK Programming 5/99 If the overflow dest ination is to a Normal Ring assi gnment (Pro grams 81~89 and *81, *84, a nd *87), Atte nda nt Con sol e or the built -i n AA, cal l s will exit que ue an d overflow i f t he de stinati on i s idle or bu sy . Th i[...]

Automatic Call Distribution Program 1 4-5 – Over flow Point a nd Ring N o Answer R outing Des tination Strata DK Programming 5/99 6-25 Automatic Call Distribution Program 14-5 – Overflow Po int and Ring No Answer Routing Desti nation Initialized Default: Overf low p oin t= 0, no over flow p oin t Program 14-5 Overview There ar e two basic optio[...]

Automatic Call Distribution Program 1 4-5 – Over flow Point a nd Ring N o Answer R outing Des tination 6-26 Strata DK Programming 5/99 Calls i n que ue c an overfl ow whe n they rea ch a parti cul ar poi nt in the queue p attern ( af ter t he f ir st , second, or third mus ic timer e xpires) or calls can cycle in the queue p attern an d the same [...]

Automatic Call Distribution Program 1 4-5 – Over flow Point a nd Ring N o Answer R outing Des tination Strata DK Programming 5/99 6-27 Automatic Call Distribution ♦ If no ove rflow poin t is sel ected (DA T A = 0) and the queue over flow time i s set to infinity (Progra m 1 1-1), call s do not ove rflow . ♦ If the o verflow ope ration is at o[...]

Automatic Call Distribution Program 1 4-5 – Over flow Point a nd Ring N o Answer R outing Des tination 6-28 Strata DK Programming 5/99 ♦ Assign Anno uncement 3 to any vacant PDKU or PEKU port (Progra m 14-33). XX = ACD Group number , DA T A = V acant Po rt Number ZZZ. ♦ Assign musi c in Program 14- 34. Notes In both Ca ses 1 and 2 a bove: ♦[...]

Automatic Call Distribution Program 14 -6 – After Shift Se rvice Destina tion Strata DK Programming 5/99 6-29 Automatic Call Distribution Program 14-6 – After Shift Service Destination Initialized Default: Desti nation = In coming p ort 000     Proc essor ACD Grou p Numbers [PDN] Port Range [PhDN] Port Range RCTUBA/BB 0 1~08 000~079[...]

Automatic Call Distribution Program 1 4-6 – After Shift Se rvice Destin ation 6-30 Strata DK Programming 5/99 Program 14-6 Overview This prog ram assign s the dest ination for ACD call s, or call s transfer red to an ACD gr oup, that come in after the AC D shi ft h as en ded. After Shi ft begi ns when the Su pervisor presses the (QGRI$&[...]

Automatic Call Distribution Program 14-7 1 – Queu e Size for Al arm, Immedi ate Assig nments Strata DK Programming 5/99 6-31 Automatic Call Distribution Program 14-71 – Queue Size for Alarm, Immediate Assignments Initialized Default: Queue Size = 010 Program 14-71 Overvie w The sy stem causes the Sup ervisor 5 HVHW4X HXH$ODU P button t o [...]

Automatic Call Distribution Program 1 4-72 – Queue Siz e for Alarm 1 6-32 Strata DK Programming 5/99 Program 14-72 – Queue Size for Alarm 1 Initialized Default: Queue Size = 010 Program 14-72 Overvie w The sy stem causes the Sup ervisor 5 HVHW4X HXH$ODU P button t o flash and t he Supervi sor telephone t o sound a on e second ON, one seco[...]

Automatic Call Distribution Program 1 4-73 – Queue Siz e for Alarm 2 Strata DK Programming 5/99 6-33 Automatic Call Distribution Program 14-73 – Queue Size for Alarm 2 Initialized Default: Queue Size = 010 Program 14-73 Overvie w The sy stem causes the Sup ervisor 5 HVHW4X HXH$ODU P button t o flash and t he Supervi sor telephone t o soun[...]

Automatic Call Distribution Program 1 4-8 – Alarm Patte rn Assignme nts 6-34 Strata DK Programming 5/99 Program 14-8 – Alarm Patte rn Assignments Initialized Default: 0 for each gr oup Program 14-8 Overview This prog ram select s the type o f queue ala rm that is sent to the Supe rvisor t elephone fo r each ACD Group. Onl y one al arm type is a[...]

Automatic Call Distribution Progra m 14-9 – W ork Unit Ass ignments Strata DK Programming 5/99 6-35 Automatic Call Distribution Program 14-9 – W ork Unit Assign ments Initialized Default: accoun t digits f or each Group = 0 2 Program 14-9 Overview This prog ram selects t he lengt h of the W ork Unit code for each ACD Group. Agents tal king on a[...]

Automatic Call Distribution Program 1 5 – Groun d/Loop/T ie/DID Lin e Options 6-36 Strata DK Programming 5/99 Program 15 – Ground/Loo p/T ie/DID Line Options If loop start l ines are rou ted to ACD Groups, set each line to automatic ally rel ease when t he CO sends th e AR signal aft er the outsi de party hang s up. Use Prog ram 15 Code 1 an d [...]

Automatic Call Distribution Program 39 – Flexib le Button As signmen ts for ACD T ele phones Strata DK Programming 5/99 6-37 Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD T e lephon es Initialized Default: Logica l port n umber = ph ysical port numbe r Program 9 0, 91-1, or 9 1-9 initia lizes Pro gram 02 T o shiba[...]

Automatic Call Distribution Program 3 9 – Flexi ble Button A ssignments for ACD T elephone s 6-38 Strata DK Programming 5/99 X Rings a Supervisor [DN] button, enabling an Agent to request assistance w hile talking on an ACD c all. Calls the highest numbered Supervisor telephone or [PDN] X Manually cancels unused wrap-up time. This enables an Agen[...]

Automatic Call Distribution Program 39 – Flexib le Button As signmen ts for ACD T ele phones Strata DK Programming 5/99 6-39 Automatic Call Distribution Program [PDN] in Program 39 X This is the [PDN] of the Supervisor telephone. Supervisor telephones do not require a unique [PhDN] like Agent telephones. T oshiba recommends programm ing more than[...]

Automatic Call Distribution Program 3 9 – Flexi ble Button A ssignments for ACD T elephone s 6-40 Strata DK Programming 5/99 Program 39 Overview This prog ram assign s ACD Agent and Sup ervisor buttons f or T o shiba digit al and/o r electr onic telepho nes. All ot her butt on codes ( see Progra m 39 Record Sh eet in Chap ter 10—Rec ord Sheet s[...]

Automatic Call Distribution Program 39 – Flexib le Button As signmen ts for ACD T ele phones Strata DK Programming 5/99 6-41 Automatic Call Distribution Yes Yes Yes Yes Yes No Direct Yes No No No No No Continue Continue Other Send call to ACD Group queue: go to ACD Flowchart 6-2. Possible ways to route CO line calls to ACD group. CO line transfer[...]

Automatic Call Distribution Program 3 9 – Flexi ble Button A ssignments for ACD T elephone s 6-42 Strata DK Programming 5/99 No No No Go back to 1 above. Go back to 1 above. Go back to 1 above. Yes Continue GO to ACD Flowchart 6-7 "Ring No Answer." B A C Yes Yes Yes Yes No Yes Yes 1 Has agent ACD Call button in ACD group become idle bef[...]

Automatic Call Distribution Program 39 – Flexib le Button As signmen ts for ACD T ele phones Strata DK Programming 5/99 6-43 Automatic Call Distribution No Yes Yes No Yes Yes Yes Yes Yes Yes Tie/DID/ DNIS/ANI Tie/DID/DNIS/ANI Ground/Loop Busy Idle No No No Yes Or Or Or Ground/ Loop Has the queue overflow timer in Program 11-1 expired? Is destinat[...]

Automatic Call Distribution Program 3 9 – Flexi ble Button A ssignments for ACD T elephone s 6-44 Strata DK Programming 5/99 No Yes Yes Yes Yes Yes Yes Tie/DID/DNIS/ANI Tie/DID/DNIS/ANI Busy Idle NO NO Yes Or Or Or Ground/ Loop Ground/loop No Yes Has the call received the number of announcements and music Is destination busy? Is the line ground/l[...]

Automatic Call Distribution Program 39 – Flexib le Button As signmen ts for ACD T ele phones Strata DK Programming 5/99 6-45 Automatic Call Distribution No Yes Yes No Yes Yes Yes Yes No Yes No Yes Or Or Or Or Or Or End of ACD Shift Conditions Ring idle agent Is destination busy? Is destination busy? Is an agent ACD Call button idle in the group? [...]

Automatic Call Distribution Program 3 9 – Flexi ble Button A ssignments for ACD T elephone s 6-46 Strata DK Programming 5/99 No Yes Yes No Yes Yes LED 04 OFF LED 04 ON Yes Yes No Yes No Yes Or Or Or All agents in ACD group are unavailable when a call is transferred to the group from a station or Auto Attendant, or routed to the group directly by [...]

Automatic Call Distribution Program 39 – Flexib le Button As signmen ts for ACD T ele phones Strata DK Programming 5/99 6-47 Automatic Call Distribution Yes No Yes Yes Yes Yes Yes No Or Or Or An ACD call routes to an idle agent telephone, but it is not answered when it rings. 0880 Talk on ACD call. Ring idle agent ACD Call button. Is destination [...]

Automatic Call Distribution Program 3 9 – Flexi ble Button A ssignments for ACD T elephone s 6-48 Strata DK Programming 5/99 Yes Start: call enters queue from ACD Flowchart 6-1. No No Continue Yes, overflow point 1. No, send continuous music. Yes, continue to repeat announcement/music. Caller continues to hear music source. Has the Program 11-51 [...]

Automatic Call Distribution Program 39 – Flexib le Button As signmen ts for ACD T ele phones Strata DK Programming 5/99 6-49 Automatic Call Distribution Yes Start: call enters queue from ACD Flowchart 6-1. No Yes No No Continue Yes, Overflow Point 2 Repeat second announcement and music only. Caller is connected to second announcement port. This p[...]

Automatic Call Distribution Program 3 9 – Flexi ble Button A ssignments for ACD T elephone s 6-50 Strata DK Programming 5/99 Yes Start: call enters queue from ACD Flowchart 6-1. No Yes No Caller is connected to second announcement port. this port is assigned in Program 14-32 (not Program 14-33). Caller continues to hear music source. Has the Prog[...]

Automatic Call Distribution Program 39 – Flexib le Button As signmen ts for ACD T ele phones Strata DK Programming 5/99 6-51 Automatic Call Distribution Start: call enters queue from ACD Flowchart 6-1. Yes No No No Yes Overflow point 3 Yes Yes No 3rd only 1st, 2nd, and 3rd 2nd and 3rd Caller is connected to 2nd announcement port. This port is ass[...]

Automatic Call Distribution Program 3 9 – Flexi ble Button A ssignments for ACD T elephone s 6-52 Strata DK Programming 5/99[...]

Strata DK Programming 5/99 7-1 ISDN ISDN 7 This chap ter p rovid es y ou w ith a n ov ervie w of Inte gra ted S yste ms Di gita l Ne twor king (ISD N) a nd provide s step-by- step ins tructio ns to fill in the ISDN r ecord shee ts. Incl uded is an o verview of system an d trunk pro gramming for ISDN. System Programs Overview System pro gramming for[...]

ISDN System Programs O verview 7-2 Strata DK Programming 5/99 Flowcha rt 7-1 ISDN System Programs ➤ T o rec ord and enter the data for IS DN system pr ograms 1. Run Progra m 03-Assign the RP TU (PRI) PCB slot posi tion as t ype 79. (See “Progr am 03 for DK424 – Flexi ble PCB Cabinet S lot Assignment s” on Page 3- 6 .) Assign the RBSU withou[...]

ISDN ISDN Rela ted Progr am s Strata DK Programming 5/99 7-3 ISDN 5. For BRI, run Program *44 to ini tialize th e Service Profile Ide ntifier (SPID) in terface. The TE initial izes the SP ID and sends it to the ne twork. Once the S PID is confir med from the CO, it does no t have to be sent to th e switch a gain. 6. For BRI and PRI, run Program *4 [...]

ISDN ISDN Relat ed Programs 7-4 Strata DK Programming 5/99 Flowcha rt 7-2 ISDN T runk Programs Programs 81~89, *81~*87 Direct Ringing Lines Programs*09, *17, *71~*73 DID Ringing Programs 71 and 72 DNIS Ringing Standard T runks BRI PRI Program *16 Define ISDN T runk Group T ype (non-ISDN,PRI, BRI). Program 16 Assign T runk Groups. Program 16 Assign [...]

ISDN T runk Prog rams Overv iew Strata DK Programming 5/99 7-5 ISDN T runk Programs Overview See Fl owchart 7-2 for an ov erview of the ISDN trunk progr amming procedu re. ♦ If you are insta lling all standa rd tru nk groups , skip Prog ram *1 6 (the de fault is for all standa rd TGs). ♦ If you are in stall ing BRI ISDN, use Pr ogram *16 to as [...]

ISDN Program 1 6 – Assig n CO Line Groups 7-6 Strata DK Programming 5/99 Program 16 – Assign CO Lin e Groups This progr am ass ig ns CO line groups (or Dial 9 group s) . Refe r to this progra m only for BRI l in es. Do no t make changes to trunk gro ups assigne d in Program *16 as PRI type. Thes e will be assign ed automa ticall y when PRI prog[...]

ISDN Program *16 – ISDN T runk Group T ype Assignme nt Strata DK Programming 5/99 7-7 ISDN Program *16 – ISDN T runk Group T y pe Assign ment Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: T runk, PRI, BRI Initialized Default: T ype 1 (non-ISDN) Program *16 Overview This prog ram must be ente red prior to Progr[...]

ISDN Program *42 – Cloc k Source 7-8 Strata DK Programming 5/99 Program *42 – Cloc k Source Processor T ype: DK40i, All RCTUs (R elease 4.0 or higher). For Rele ase 3.1 an d earlier p rogrammi ng, see below . Program T ype: System, T1, PRI, BRI Initialized Default: Blank Program *42 Series Ov erview This prog ram assigns t he T1, PRI or BRI int[...]

ISDN Pro gram * 4 2-1 – P rima ry Timi ng Re fere nce A ssign men ts (Rel eas e 3.1 a nd ear lier ) Strata DK Programming 5/99 7-9 ISDN Program *42-1 – Prima ry T iming Reference Assignments (Release 3.1 and earlier) Initialized Default: Primary = 1, Secondary = 2 Program *42-1 Overview (Rele ase 3.1 and e arlier) Assi gn the P rima ry T i ming[...]

ISDN Program *43 -1~3 – D-Channel Control and NF AS Ass ignments 7-10 Strata DK Programming 5/99 Program *43-1~3 – D-Channel Control and NF AS Assignments Processor T ype: All RCTU s (Releas e 4.0 or hi gher) Program T ype: System, PRI Initialized Default: Blank (s ee Importa nt! below) Program *43-1~3 Over view Programs *43-1~ 3 are rela ted i[...]

ISDN Program *43-2 – Non-Facilit y Associate d Signaling (NF AS) Assignment Strata DK Programming 5/99 7-1 1 ISDN Program *43-2 – Non-Facility Asso ciated Sig naling (NF AS) Assignment Processor T ype: All RCTU s (Releas e 4.0 or hi gher) Program T ype: System, PRI Initialized Default: Blank (s ee Importa nt! below) Program *43-2 Overvie w This[...]

ISDN Program *43 -3 – Netwo rk PRI Int e rface Assignme nt 7-12 Strata DK Programming 5/99 Program *43-3 – Ne twork PRI Interface Assignme nt Processor T ype: All RCTU s (Releas e 4.0 or hi gher) Program T ype: System, PRI Initialized Default: Blank (s ee Importa nt! below) Program *43-3 Overvie w Program *43 -3 assigns each PRI int erface and [...]

ISDN Program *44 – BRI Service Profi le Identifier (SPID) Parameter s Strata DK Programming 5/99 7-13 ISDN Program *44 – BRI Service Profile Identifier (SPID) Parameters Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: T runk, BRI Initialized Default: Blank Program *44 Overview BRI interf aces g ener ally requ ir[...]

ISDN Program *60 – BRI Li ne/Station Operat ion Assignm ent 7-14 Strata DK Programming 5/99 Program *60 – BRI Line/Stati on Operat ion Assignment Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: System, BRI Initialized Default: All LEDs OFF Note Power mus t be cycled OFF , then ON be fore chan ges take ef fect. P[...]

ISDN Program *61 – Analog T runk Services for ISDN Strata DK Programming 5/99 7-15 ISDN Program *61 – Analog T runk Services for ISDN Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: T run k, PRI and BR I Initialized Default: see below Program *61 Overview When analog CO lines use ISDN f acilities, e ach analog C[...]

ISDN Program *62 – Non-ISDN S tation Beare r Service 7-16 Strata DK Programming 5/99 Program *62 – Non-ISDN Station Bearer Service Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: System, PRI a nd BRI Initialized Default: see below Program *62 Overview When S trata DK station s, except I SDN station s, use ISDN f[...]

ISDN Program *6 3 – ISDN D ialing Param eters Strata DK Programming 5/99 7-17 ISDN Program *63 – ISD N Dialing Parame ters Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: System, PRI a nd BRI Initialized Default: 4 se conds Program *63 Overview This prog ram se ts the timer f or sending dia led digit s i f t he [...]

ISDN Program *64 -1 – Direct Inward Dialing Pa rameters 7-18 Strata DK Programming 5/99 Program *64-1 – Dire ct Inward Dialing Parame ters Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: T run k, PRI and BR I Initialized Default: LED 0 1 ON fo r DID or DNI S prog rammi ng Program *64-1 Overvie w Program *64 -1 a[...]

ISDN Program *64-2 – Number of DID/DNIS Digits for T runk Groups Strata DK Programming 5/99 7-19 ISDN Program *64-2 – Number of DID/DNIS Digits for T r unk Groups Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: System, PRI a nd BRI Initialized Default: Blank Program *64-2 Overvie w This prog ram est ablishes the[...]

ISDN Program *65 – ISDN C hannel Gr oup Assignm ent 7-20 Strata DK Programming 5/99 Program *65 – ISD N Channel Group As signment Processor T ype: All RCTU s (Releas e 4.0 or hi gher) Program T ype: System, PRI Initialized Default: All LEDS OFF (see Imp ortant! bel ow) Note Program *65 must be assign ed before entering Prog ram*66. Program *65 [...]

ISDN Program *6 6-1 – Cha nnel Grou p Number Pa rameters Strata DK Programming 5/99 7-21 ISDN Program *66-1 – Channe l Group Number Para mete rs Processor T ype: All RCTU s (Releas e 4.0 or hi gher) Program T ype: T runk, PRI Initialized Default: Blank Note Program *65 must be assigned before entering Program *66. If Program *65 ch anges, then [...]

ISDN Programs *66-2 and * 66-4 – Cal l-by-Call T runk Group Codes and N etwork ID 7-22 Strata DK Programming 5/99 Programs *66-2 and *66-4 – Call- by-Call T runk Group Codes and Network ID Processor T ype: All RCTU s (Releas e 4.0 or hi gher) Program T ype: T runk, PRI Initialized Default: Blank Program *66-2 Overvie w The facili ty co de a nd [...]

ISDN Programs *66-2 and * 66-4 – Cal l-by-Call T runk Group Co des and N etwork ID Strata DK Programming 5/99 7-23 ISDN Program *66-4 Call-by-C all Network ID Processor T ype: All RCTU s (Releas e 4.0 or hi gher) Program T ype: T runk, PRI Initialized Default: Blank Program *66-4 Overview Some Cal l-by-Call se rvices a re provid ed by inter -exch[...]

ISDN Program *66 -3 – Cha nnel Grou p/T runk Parameters 7-24 Strata DK Programming 5/99 Program *66-3 – Channe l Group/T runk Para meters Processor T ype: All RCTU s (Releas e 4.0 or hi gher) Program T ype: T runk, PRI Initialized Default: Blank LEDs 03~06 s pecify th e trunk ty pes shown in the fo llowing tabl e. Program *66-3 Overvie w This p[...]

ISDN Program *6 6-5 – Line Directo ry Number (L DN) Registra tion Strata DK Programming 5/99 7-25 ISDN Program *66-5 – Line Direc tory Number (LD N) Registration Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: T run k, PRI and BR I Initialized Default: Blank Program *66-5 Overvie w This prog ram is used to ass i[...]

ISDN Program * 66-6 – LD N/T ru nk Group to Chann el Group Assignm ents 7-26 Strata DK Programming 5/99 Program *66-6 – LDN/T runk Group to Channel Group Assignments Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: T run k, PRI and BR I Initialized Default: Blank Program *66-6 Overvie w This prog ram assign s Lis[...]

ISDN Program *6 6-7 – LDN/T runk Group Assignm ents Strata DK Programming 5/99 7-27 ISDN Program *66-7 – LDN/T runk Group Assignments Processor T ype: All RCTU s (Releas e 4.0 or hi gher) Program T ype: T runk, PRI Initialized Default: Blank Program *66-7 Overvie w This prog ram assigns Li sted Dire ctory Numbers ( LDNs) to each ISDN trunk grou[...]

ISDN Program * 67-1 – T runk Group C all Di rection 7-28 Strata DK Programming 5/99 Program *67-1 – T runk Group Call Direction Processor T ype: All RCTU s (Releas e 4.0 or hi gher) Program T ype: T runk, PRI Initialized Default: Both W ay Program *67-1 Overvie w This prog ram assign s the cal l direct ion for e ach ISDN trun k group.   ?[...]

ISDN Program *67-2 – Call T ypes fo r ISDN T ru nk Group Supported Strata DK Programming 5/99 7-29 ISDN Program *67-2 – Call T ypes for ISDN T runk Group Support ed Processor T ype: All RCTU s (Releas e 4.0 or hi gher) Program T ype: T runk, PRI Initialized Default: Blank Program *67-2 Overvie w This progr am defines t he call ty pe or “Beare[...]

ISDN Program * 67-3 – ISD N T run k Group Minimum Channel R eservat ion 7-30 Strata DK Programming 5/99 Program *67-3 – ISDN T runk Gr oup Minimum Channel Reservation Processor T ype: All RCTU s (Releas e 4.1) Program T ype: T runk, PRI Initialized Default: Defaul t = 00 Program *67-3 Overvie w This prog ram define s the minimum n umber of B-ch[...]

ISDN Program * 67-4 – ISD N T runk Groups Maximu m Chann el Rese rvation Strata DK Programming 5/99 7-31 ISDN Progra m *6 7-4 – ISDN T ru nk G roups Maximu m Cha nnel Reservation Processor T ype: All RCTU s (Releas e 4.1 or hi gher) Program T ype: T runk, PRI Initialized Default: 23 max imum def ault chan nels Program *67-4 Overvie w This prog [...]

ISDN Program *67 -5 – Mul t iple Ti me Zo ne Se tting s 7-32 Strata DK Programming 5/99 Program *67-5 – Multiple Time Zo ne Settings Processor T ype: All RCTU s (Releas e 4.1 or hi gher) Program T ype: T runk, PRI Initialized Default: Defaul t = 0000 Program *67-5 Overvie w This prog ram e nables se tting th ree di ffe rent ti me zones. In Rele[...]

ISDN Program *6 8-1 – Cal ling Numb er ID Prese ntation Pa rameters Strata DK Programming 5/99 7-33 ISDN Program *68-1 – Ca lling Number ID Prese ntation Parameters Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: T run k, PRI and BR I Initialized Default: all LEDs OFF Program *68-1 Overvie w This prog ram assign[...]

ISDN Program *68 -2 – Outboun d CNIS Paramete rs 7-34 Strata DK Programming 5/99 Program *68-2 – Outbound CNIS Paramete rs Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: T run k, PRI and BR I Initialized Default: Blank Program *68-2 Overvie w This prog ram define s the defa ult Call ing Party Number (CPN) for t[...]

ISDN Progra m *69-1 – CNIS Pr esentatio n Parameter s Strata DK Programming 5/99 7-35 Program *69-1 – CNIS Presentation Parameters Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: T run k, PRI and BR I Initialized Default: none Program *69-1 Overvie w This prog ram defaul ts all po rts to t he 00 index, which mea[...]

ISDN Program *69 -2 – Spe cial Numb er Assignme nt 7-36 Strata DK Programming 5/99 Program *69-2 – Special Number Ass ignment Processor T ype: DK40 i, Al l RC TUs ( Rele ase 4 .0 or high e r) Program T ype: T run k, PRI and BR I Initialized Default: none Program *69-2 Overvie w This progr am defin es the para meters for th e Cal ling Pa rty N u[...]

Strata DK Programming 5/99 8-1 E91 1 E91 1 8 This chap ter cont ains progr amming recor d sheets, along with specific instruc tions for programmin g E91 1 CAMA trunks . Enhanced 9 1 1 CAMA trunks ap ply only to t he DK424, Releas e 4.0. The RMCU/RCMS PCBs provide up to four CAMA trun k circuits. The RMCU/RCMS eliminates the need f or adjunct termin[...]

E91 1 SMDR 8-2 Strata DK Programming 5/99 ♦ Press DN b utt on and di al 9 +91 1 (with L CR). When the us er d ials 9, t he station will s ei ze LCR on its PDN, wh en the user dials 91 1, the PDN wil l drop LCR and the same PDN will conne ct to the CAMA tr unk. 91 1 plus the st ation’ s CES ID will be sent out the CAMA trunk. ♦ Press I NT butt[...]

E91 1 Progr ammi ng Overv iew Strata DK Programming 5/99 8-3 E91 1 Notes ● This rec ord is si milar to a Sta rt recor d except t hat: ● The fir st charac ter “E” i ndicates “End of Call .” ● Call dur ation is provided. ● T ime of day shows disc onnect ti me. Figure 8-2 SMDR End of Cal l Programming Over view The basic programming fo[...]

E91 1 Program *1 1-0 – E91 1/CAM A T runk As signme nts 8-4 Strata DK Programming 5/99 Program *1 1-0 – E91 1/CAMA T runk Assignment s Processor T ype: All RCTU s (Releas e 4.0) Program T ype: System Initialized Default: all LEDs OFF Program *1 1-0 Overview This prog ram enab les E91 1 calls to b e analyzed by the sys tem for appr opriate handl[...]

E91 1 Program *1 1 -0 – E91 1 /CAMA T runk Assig nments Strata DK Programming 5/99 8-5 E91 1 When thi s feature i s used, th e statio n or Attend ant console t hat answer s the E91 1 notif ication call will be connected in a thre e party c onference with the E91 1 ca lling te lephone an d the E91 1 CAMA trunk (E9 1 1 dispatc h per so n who answer[...]

E91 1 Program *1 1-1 – CAMA T runk Group Line Assignm ents 8-6 Strata DK Programming 5/99 Program *1 1-1 – CAMA T runk Group Line Assignments Processor T ype: All RCTU s (Releas e 4.0) Program T ype: System Initialized Default: all LEDs OFF Program *1 1-1 Overview This prog ram assigns l ines to CAMA trunk g roups. Each RCMU/RMCS l ine used mus[...]

E91 1 Program * 1 1-2 – CAMA T r unk Gro up Hunt ing Assig nments Strata DK Programming 5/99 8-7 E91 1 Program *1 1-2 – CAMA T runk Group Hunting Assignments Processor T ype: All RCTU s (Releas e 4.0) Program T ype: System Initialized Default: Blank Program *1 1-2 Overview This prog ram enab les E91 1 calls to h unt for an idle li ne in a CAMA [...]

E91 1 Program *1 1-5 – CAMA Digit s Sent on 91 1 Calls 8-8 Strata DK Programming 5/99 Program *1 1 -5 – CAMA Digits Sent on 91 1 Calls Processor T ype: All RCTU s (Releas e 4.0) Program T ype: System Initialized Default: 91 1 Program *1 1-5 Overview This prog ram specif ies which dig its (“91 1” or “1 1” or “1”) will be sent t o the[...]

E91 1 Program *1 1-6 – E91 1 Interd igital T imer Strata DK Programming 5/99 8-9 E91 1 Program *1 1-6 – E91 1 Interdigital T imer Processor T ype: All RCTU s (Releas e 4.0) Program T ype: System Initialized Default: Data, 2 seco nds Program *1 1-6 Overview This prog ram ass igns the a mount of ti me allo tted for the E91 1 interd igital ti mer [...]

E91 1 Program *1 1-8 – 91 1 Sp ecial [DN ] Notifica tion Assi gnments 8-10 Strata DK Programming 5/99 Program *1 1-8 – 91 1 Special [DN] Notification Assignments Processor T ype: All RCTU s (Releas e 4.0) Program T ype: System Initialized Default: Data, Blank Program *1 1-8 Overview This pr ogr am de signates whi ch [PDN] or P hDN] shou ld have[...]

E91 1 Program *12 – CESID Station Information Strata DK Programming 5/99 8-1 1 E91 1 Program *12 – CESID Station Information Processor T ype: All RCTU s (Releas e 4.0) Program T ype: System Initialized Default: Data Blank Program *12 Overview This progr am as signs the C aller E mergen cy Se rvice Ide n tifi ca tio n ( CES ID) in form at ion th[...]

E91 1 Program *12 – CESID Station Inf ormation 8-12 Strata DK Programming 5/99 1. When the CAMA tru nk is connecte d to the Pu blic Switched T elephone Network: CESID digits ma y be: 0-NYY -XXXX Note The hyphens are for clarity - d o not try to p rogram them in *1 2 0 = Infor mation code expec ted from a PBX on E91 1 calls. This mult i-freq uency[...]

E91 1 Program *13 – Station T o CAMA T runk G roup Assi gnment Strata DK Programming 5/99 8-13 E91 1 Program *13 – Station T o CAMA T runk Group Assignment Processor T ype: All RCTU s (Releas e 4.0) Program T ype: System Initialized Default: Data Blank Program *13 Overview This prog ram assign st ations t o diffe rent CAMA trunks gr oups (if mo[...]

E91 1 Program *13 – Station T o CAMA T runk G roup Assi gnment 8-14 Strata DK Programming 5/99[...]

Strata DK Programming 5/99 GL-1 Glossary Glossary T erm Definition AA Auto A tten dant (built- in or exte rnal) . This featu re ac ts as an a utomat ic op erato r tha t direct s incoming cal lers to sta tions by of fering a menu of dial ing prompts . ACD Automatic Call Distr ibution . Allows inco ming calls to be dis tributed to a group of ACD agen[...]

Glossary CCVY ~ DK GL-2 Strata DK Programming 5/99 CCVY Call Cent er V iewer “Y” Co nnector—Enabl es two-way tra nsmissions be tween the S trata DK and a host PC, or SMIS equi pment, and one-wa y transmis sions to o ther PCs. Ther e are four po rts on th e Call Cente r V iewer Connector f or one S trata DK, another master port, and tw o addit[...]

Glossar y DKAdmin ~ D VSU Strata DK Programming 5/99 GL-3 Glo ssary DKAdmin T oshiba's c ustomer da tabase pr ogramming and u pload/downl oad softwa re package for S trat a D K sy stem s. DKBackup T oshiba’ s customer database upload/do wnload soft ware package f or Strat a DK systems. DKT Digital T elephone. DKT2000 series T oshiba propriet[...]

Glossary E91 1 ~ ISDN GL-4 Strata DK Programming 5/99 E91 1 Enhanced 91 1 oper ation tha t provides m ore comp lete loc ator inf ormation t o the respondi ng agency . EKT Electro nic T elephone . ESF Extended Su per Frame. EOCU Off-ho ok Call Announ ce Subassembl y—An optional upg rade to th e Electroni c T ele phone Inte rface Uni t (PEKU) or El[...]

Glossary K4RCU3 ~ OCA Strata DK Programming 5/99 GL-5 Glossary K4RCU3 Dual-T one Multi-Frequency (DTMF) Receiver /ABR T one Detector Unit —An optional PCB installe d on the TMAU motherboa rd. The K4 RCU3A must be instal led to re cognize Dual -T one Multi-Fre quency (DTMF) t ones gener ated by a standar d telephon e (or any o ther devi ce connect[...]

Glossary OPS ~ PEPU GL-6 Strata DK Programming 5/99 OPS Off -premises S tatio n. PBTC A T oshiba-su pplied ca ble used t o connec t customer -suppl ied batte ries to a cabinet power suppl y in a one- or two-ca binet syste m for emer gency reserve power for t he entire syste m. PBX Private Branch E xchange—Indust ry-sta ndard ter m which refe rs t[...]

Glossary PESU ~ QCDU2 Strata DK Programming 5/99 GL-7 Glossary PESU Sta ndard/Ele ctronic T elephone Interfa ce Unit—An o ptional PCB t hat provides the system wit h a combinat ion of two standard a nd four el ectroni c telephone c ircuits . The stand ard telep hone circ uits can s upport st andard te lephones a nd optiona l hardware peripher als[...]

Glossary QKYS ~ RCMS GL-8 Strata DK Programming 5/99 QKYS Au to Atte ndan t F eatur e Key (D K14) —Prov ides built- in Auto Atte nd ant s oftwa r e without Pr ogram 03 assig nments and i nstalls di rectly onto t he QRCU3 PCB. QSTU2 S tandard T elephone Int erface Unit (DK14)—Provides two standa rd telep hone circui ts (port s) and int erfaces w[...]

Glossary RMCU ~ RGLU Strata DK Programming 5/99 GL-9 Glossary RMCU Enhanced 91 1 (E9 11) CAMA Tr unk Direct Interf ace—Enables connect ion from the DK424 (Relea se 4.0 a nd above) to E91 1 locator servi ces witho ut third -party equipme nt. The RMCU su pports two subass emblie s (RCMS) that provid e a to tal of up to four ports. RCCB Conduit Conn[...]

Glossary RKYS ~ RSIS GL-10 Strata DK Programming 5/99 RKYS Feature Key Upgr ade—Subas sembly that attache s to the co mmon control unit to provide th e system with opt ional feat ures. There are four version s of the RKYS: the RKYS1, the RKYS2, the RKYS3 and th e RKYS4, each of which provides a disti nct set o f features . RMDS Remote Maintenance[...]

Glossary RSIU ~ T API Strata DK Programming 5/99 GL-1 1 Glossary RSIU Optional RS-232 Serial Int erfa ce Unit—An optional PCB that pr ovides interf ace to any of th e following f eatures: voice mail SMDI, MI S for ACD, SMDR, local or remote DK Admin/ DK Backup Personal computer , built- in (RMDS) or e xternal system main tenance mode m, Open Arch[...]

Glossary TA ~ WSIU GL-12 Strata DK Programming 5/99 TA T ermi nal Adapte r or IS DN modem tha t conver ts PC and other types of protocol i nto a sign al that work s with IS DN. Generally , T As support RJ -1 1 voice ports and RS- 232C or V .3 5 or V .449 dat a interf aces. T1/DS-1 See RDTU. TCIU1 Caller I D—An optiona l PCB tha t provides t he Ca[...]

Strata DK Programming 5/99 IN-1 Index Index A alert s igna l button a ssignments , 3-1 18 button p rogramming example , 3-1 19 alter nate backgr ound music s ource slot as signment (see Program 19) attendant console answer but ton prio rity ass ignments, 3-133 display type, 3- 132 flexib le button codes (se e Program 59) overfl ow destinat ion assi[...]

Index E ~ I IN-2 Strata DK Programming 5/99 door phone busy sig nal/door l ock assi gnments (se e Program 77- 2) to [DN] flashing as signments (see Progr am * 79) door phone ringing ( see Program 79) E E911, 8-1 CAMA digits sent on 911 calls (see Progra m *11-5) DK424 operat ion overv iew, 8-1 trunk gr oup line assi gnments (see Pr ogram *11-1) tru[...]

Ind ex K ~ P Strata DK Programming 5/99 IN-3 Index non-fac ility associa ted signali ng (see Progr am *43-2) non-ISDN st ation bea rer serv ice (see Program *62) outbound CNI S parameter s (see Program *68-2) related pr ograms ACD/ISDN paramet ers (see Program 10-4 ) attenda nt consol e feature but tons (se e Program 59) least cost rout ing modifi [...]

Index P ~ P IN-4 Strata DK Programming 5/99 Program * 10-92 – E911 p ause befor e send timer, 3-40 Program * 10 – enhanced 911 operation, 3-3 9 Program *11 -0 – E911/CAMA tr unks, 8-4 Program *11 -1 – CAMA trunk group line assignmen ts, 8-6 Program *11 -2 – CAMA trunk group hunting assignmen ts, 8-7 Program *11 -5 – CAMA digits sent on [...]

Ind ex P ~ P Strata DK Programming 5/99 IN-5 Index Program *80 – call forwa rd station r ing assignmen t, 3-174 Program 00- part 1 – soft ware check, 2-12 Program 00- part 2 – RCTU RAM test , 2-15 Program 01- statio n logical port displa y and/o r chan ge, 3-1 Program 02 – statio n physical port dis play and/o r chan ge, 3-2 , 6-3 , 6-5 Pro[...]

Index R ~ S IN-6 Strata DK Programming 5/99 Program 48 – statio n toll re strict ion classi ficati on, 4-38 Program 50-1 – LCR parameters, 5- 4 Program 50- 2 – LCR home area co de, 5- 5 Program 50- 3 (1~5) – LCR spe cial codes, 5-6 Program 50- 4 – LCR long dist ance info rmation (LDI ) p lan n um ber, 5-7 Program 50- 5 – LCR local cal l[...]

Ind ex T ~ V Strata DK Programming 5/99 IN-7 Index stat ion class o f serv ice (see Pr ogram * 34) (see Pr ogram 35) CO line ac cess (see Pr ogram 40) hunting (voice ca lls only, see Progra m 33) logical port [PDN] assi gnment (see Pr ogram 04) display and/or ch ange (see Program 01) memory allocat ion for s tore c aller ID /ANI (s ee Program * 51)[...]

Index V ~ V IN-8 Strata DK Programming 5/99[...]