Toshiba IP5000 manual

T elecommunication Systems Division May 2008 IP5000-Series T elephone User Guide ®[...]

Publication Inf ormation T oshiba America Information Systems, Inc., T elecommunication Systems Division, re serves the right, without prior notice, to revise this information publication for any reason, including, but no t limited to, utilization of new advances in the state of technica l arts or to simply change the design of this document. Furth[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ T AIS ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULLY READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMATION (COLLECTIVEL Y , “SOFTWARE”) INS[...]

T oshiba America Infor mation Systems, Inc. T elecommunication Systems Division End-User Limited W arranty T oshiba America Information Systems, Inc., (“T AIS”) warrants that this telephone equipment manufactured by T oshiba (except for fuses, lamps, and other consumables) will, upon delivery by T AIS or an authorized T AIS dealer to a retail c[...]

W ARRANTIES FOR NON-TOSHIBA BRANDED THIRD P ARTY PRODUCTS A valuable element of T oshiba’s product strategy is to of fer our cu sto mers a complete product portfolio . T o provide this value to our customers at the most optim al prices, we of fer both T oshiba-branded and third-p arty manufactur ed pr oducts tha t support our T oshiba S trata CIX[...]

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Strata CIX IP5000-series T elephone UG 05/08 i Contents Introduction Organization ....................................... ...................... ....................... ...................... ......... .....ix How to Use This Guide.......................... .................. ....................... ...................... ...............x Conventio[...]

Contents Chapter 3 – SoftIPT ii Strata CIX IP5000-series T elephone UG 05/08 Speakerphone/Microphone Sensitivity Ad justment ........... .................. .................. ........19 Telephone Terminology ..................... .... ..... ......... .................. .................. .................. ........20 Making a Call ...............[...]

Contents Chapter 4 – Feature Oper ations Strata CIX IP5000-series T elephone UG 05/08 iii Chapter 4 — Feature Operations Account Code Calls ............. .................. ....................... ...................... ....................... ........35 Verified/Non-Verified Account Codes ...................... ...................... .........[...]

Contents Chapter 4 – Fe ature Oper atio ns iv Strata CIX IP5000-series T elephone UG 05/08 Echo Cancellation .............................. .................. ...................... ....................... ................. 60 Emergency Call ...................................... ..... .... ..... .................. .... ..... .... ..... .........[...]

Contents Chapter 5 – ADM/DSS Console Strata CIX IP5000-series T elephone UG 05/08 v Chapter 5 — ADM/DSS Console Add-on Modules ....................... ...................... ....................... .................. ...................... ....8 1 ADM ....................... ...................... ....................... .................. ....[...]

Contents Chapter 8 – Administrator Programming vi Strata CIX IP5000-series T elephone UG 05/08 Chapter 8 — Administrator Programming Initializing the IP Telephone .................................... ....................... ...................... ...........105 IP Setup Instructions ............ .................. ..... .... ..... .... ..... ..[...]

Contents Appendix A – References Strata CIX IP5000-series T elephone UG 05/08 vii Appendix A — References Call Forward .................... .................. ...................... ....................... ...................... .......... .159 Soft Keys ....................................... .................. ....................... ........[...]

Contents Appendix C – Centrex Application viii Strata CIX IP5000-series T elephone UG 05/08[...]

Strata CIX IP5000-series T elephone UG 05/08 ix Intr oduction This user guide describes how to use the Toshiba IP5000-series telephones with the Strata CIX670, CIX200, CIX100, CIX100-S , and CIX40 telephon e systems. These include: • Strata IP5000-series digital tele ph ones shown in T able 1 on Page 2 . • S trata IP Add- on Modules. • S trat[...]

Introd uction How to Use This Guide x Strata CIX IP5000-series T elephone UG 05/08 • Appendix A – Refer ences includes tables that support procedures in the Basic and Feature Operation chapters. • Appendix B – Hardwar e Connections includes tilt angles and telephon e wiring diagrams. • Appendix C – Centrex Appl ication describes the Cen[...]

Introd uction How to Use This Guide Strata CIX IP5000-series T elephone UG 05/08 xi Con ventions Description [DN] Represents any Directory Numb er button, also known as an extension or intercom number . T elephones can have multiple extensions. Incoming calls ring extensions bottom to top. [PDN] Represents any Primary Directory Number button (the e[...]

Introd uction Related Documents/Media xii Strata CIX IP5000-series T elephone UG 05/08 Related Documents/Media Note Some documents listed here may appear in dif ferent versions on the electronically or in print. T o find th e most current version, check the version/ date in the Publication In formation on the back of the document’ s title page. R[...]

Strata CIX IP5000-series T elephone UG 05/08 1 The Grand T our 1 The IP5000-series telephones connected to a Strata CIX telephone system, running Release 5.2 or higher software, include a selection of IP telephone models and matching IP add-on modu les, as well as a 60 button DSS Console. See Table 1 for more details. The IP5000 telephones of fer a[...]

The Grand T our 2 Strata CIX IP5000-series T elephone UG 05/08 T able 1 IP5000 Ser ies T elephones Description Ima ge 10 Button IP T elephon e: • 4 line L CD with bac k light opti on • Full d uplex Speakerphone • Headset I /F • Ringing LED 20 Button IP T elephon e: • 4 line L CD with bac k light opti on • Full d uplex Speakerphone • H[...]

The Grand T our Strata CIX IP5000-series T elephone UG 05/08 3 The IP5000-series telephone upgrade option s includ e: T able 2 IP5000 Series Add-on Modu les Description Image 10 Button ADM for IP5000-series • LCD programmable key strip with back light 20 Button ADM for IP5000-series • Paper Key S trip 60 Button DSS for IP5000-series • Paper K[...]

The Grand T our IP5000-ser ies T elephone Ov er view 4 Strata CIX IP5000-series T elephone UG 05/08 IP5000-series T elephone Overview The illustration of the IP5000- series telephone shown belo w gives a general idea of the basic attribut es found on most of th ese telephones. The positioni ng of the buttons varies per telephone model. Legend A. St[...]

The Grand T our IP5000-series T elephone Overview Strata CIX IP5000-series T elephone UG 05/08 5 Fixed Buttons The fixed buttons on the dial pad help perfo rm standard functions quickly and easily . Layout s Fixed buttons are laid out dif feren tly on the IP5000 -series telephones. 9-line LCD T elephone 10 and 20 Button 4-line LCD T elephones Fixed[...]

The Grand T our IP5000-ser ies T elephone Ov er view 6 Strata CIX IP5000-series T elephone UG 05/08 The Fixed buttons are describe d b elow . T able 3 Fixed Button Defi nitions Button Definitions Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that ac tivated the LED. This is the telephone’ s [PDN] mes[...]

The Grand T our IP5000-series T elephone Overview Strata CIX IP5000-series T elephone UG 05/08 7 Spdial Press Spdial and enter 3-digit S peed dial access code. S peed dial access code s must be setup before the y can be acces sed. See “S peed Dial” on page 71 . R edial Press Redial to dial the last te lephone number ca lled (internal or externa[...]

The Grand T our IP5000-ser ies T elephone Ov er view 8 Strata CIX IP5000-series T elephone UG 05/08 Programmable Feature Buttons Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis. See T abl e 21 on page 164 for a list of Programmable Feature Buttons. Note Programmable Feature Buttons a[...]

The Grand T our LCD Strata CIX IP5000-series T elephone UG 05/08 9 LCD 9-Line LCD Display The LCD on the 9-Line LC D telephone (sh own below) in idle state shows: T op to Bottom Line 1 or the top line of the LCD will di splay your user name (if programmed) and your extension numb er . Line 2 will show the Date and time. Line 3 will show informatio [...]

The Grand T our LCD 10 Strata CIX IP5000-series T elephone UG 05/08 Browser Note This feature applies to the IP5131-SDL telephone. T oshiba’ s IP5131-SDL with it’ s lar ge display screen also supports an HTML browser to allow navigation on the W orld W ide W e b or a company’ s intranet. The phone can have a homepage setup that allo ws naviga[...]

Strata CIX IP5000-series T elephone UG 05/08 11 Sof t Keys Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen (shown right). Soft Keys dynamically change their functions and label depending on the state of the telepho ne. The dynamic fe ature associat ed with the Soft Key is displayed on the bottom l ine of the LCD display[...]

The Grand T our Soft K e ys 12 Strata CIX IP5000-series T elephone UG 05/08[...]

Strata CIX IP5000-series T elephone UG 05/08 13 The Basics 2 This chapter reviews the basic operations of the IP5000-series telephones. The instructions apply to a ll telephone model s, except when noted otherwise. Customizing Y our T elephone V olume Control  T o adjust the handset volume  Press the Vo l  to increase volume and Vo l  t[...]

The Basics Customizing Y our T el ephone 14 Strata CIX IP5000-series T elephone UG 05/08  T o adjust handset Beep T one 1. W ith the handset of f-hook, dial the Beep T one Adjustment Code #6101 (default code). Y o u hear beep tone . 2. Press Vo l  or Vo l  to reach the desired level. LCD Contrast A vailable on backlit telephon es and backl[...]

The Basics Customizing Y our T ele phone Strata CIX IP5000-series T elephone UG 05/08 15 Brightness Control A vailable on backlit telephones with 4-line LCD’ s and back lit add-on module.  T o change the LCD back light brightness 1. Press Hold + 3 + 6 + 9 (simultaneou sly). 2. Press Bright softkey to increase brightness. 3. Press Dim softkey t[...]

The Basics Customizing Y our T el ephone 16 Strata CIX IP5000-series T elephone UG 05/08 Backlight On/Off A vailable on backlit telephon es and backlit add-on module.  T o change Backlight Settings 1. Press Hold + 3 + 6 + 9 (simultaneou sly). 2. Press the Mic button. 3. Press Hold . 4. Use table below to choose preferred settings. 5. Press Hold [...]

The Basics K e ystrip Lab els Strata CIX IP5000-series T elephone UG 05/08 17 Keystrip Labels A vailable on 9 Line LCD telephone and 1 0 Button LCD Add-on Mo dule  T o program LCD Keystrip Labels 1. Dial #9876 (or press the flexible Pr ogr am button) 2. Press the Speak er button. 3. Press the button you wish to label. 4. Use the dialpad to enter[...]

The Basics Ring T ones 18 Strata CIX IP5000-series T elephone UG 05/08 Dial Pad and Button Beep s IP telephones can emit a “beep” whenever a dial pad or feature button is pressed. The “beeps” are On by default. Follow these steps to turn the “beeps” On or Off. 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press 0 . 3. Press Hold . 4. P[...]

The Basics Ring T ones Strata CIX IP5000-series T elephone UG 05/08 19 S peakerphone/Microphone Sensitivity Adjustment When you are using the spe akerphone, high ambie nt noise levels may cause th e party you are talking with to be to cut of f frequen tly . If this happens, follow these steps to lower the sensitivity of the microphone on a IP5000-s[...]

The Basics T elephone T er mi nology 20 Strata CIX IP5000-series T elephone UG 05/08 T elephone T erminology When making or receiving calls on you r IP500 0-series teleph one yo u may experience one or more of th e following call features dep ending on how your telephone is configured. • Line – is synonymous with trunk wh ich is the line that c[...]

The Basics Making a Call Strata CIX IP5000-series T elephone UG 05/08 21 Making a Call There are three ways to originate a call from the telephone: Handset 1. T o make a call, lift the ha ndset, then dial the number . A line may be automatically selected or choo se a line manually . Dial tone is heard through the handset. The Speak er and Microphon[...]

The Basics Making a Call 22 Strata CIX IP5000-series T elephone UG 05/08 Dial Directory This feature is supported on IP5000-series telephones with an LCD displ ay running on CIX R5.2 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory.  T o access the Directory 1. Press DIR soft key (shown right)[...]

The Basics Answ ering a Ca ll Strata CIX IP5000-series T elephone UG 05/08 23 Answering a Call There are several ways to answer a call: Handset  When the telephone is programm ed for Ringing Line Preference, pick up the handset and the telephone automati cally answers the ringing line. ... or press the button associated with the ringing line (fl[...]

The Basics On a Call 24 Strata CIX IP5000-series T elephone UG 05/08 On a Call While on a call you can perform the following: Switching Between Handset and Speakerphone  Press Spkr and place the handset on-hook to switch from handset to speakerphone mode.  T ake the handset of f-hook to switch from sp eakerphone to handset mode . Microphone ([...]

Strata CIX IP5000-series T elephone UG 05/08 25 Automatic Hold This features enab les you to move from o ne Line button to anothe r Line button without pressing Hold. Check with your System Administrator to make sure this settin g is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to another without pressing H[...]

Strata CIX IP5000-series T elephone UG 05/08 26 Message W aiting Use your Msg LED/button and LCD to see/retrieve message(s). An extension can rec eive up to four si multaneous Message W aiting indications and LCD messages. One message is reserved for the Messa ge Ce nter . Y our telephone can be progr ammed to have up to four additional (flexible) [...]

The Basics Message W aiting Strata CIX IP5000-series T elephone UG 05/08 27 T urning On/Off MW LED on Another Extension If you call an extension and it’s busy or there is no answer, you may be ab le to light that extension’s Message Waiting LED and en able that extensio n to call you back. The ability to perform this featur e is set in system p[...]

The Basics Message W aiting 28 Strata CIX IP5000-series T elephone UG 05/08 LED Indicator Det ails Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated w ith the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Ta b l e 6 ). Note LEDs [...]

Strata CIX IP5000-series T elephone UG 05/08 29 Sof tIPT 3 The SoftIP T is a software phon e client that runs on appropriatel y equipped wireless Pocket PCs with Pocket PC 2003 operating software, as well as on wired or wireless laptops, tablets and desktop PCs with the Microsoft ® W indows XP ® operating software (OS). The W indows XP versio n o[...]

SoftIPT Message W aiting 30 Strata CIX IP5000-series T elephone UG 05/08 Sof tIPT Icons Directory (Folder) – Clicking this icon enables you to access the directory you create using MS Outloo k. Refer to “Creating a Directory” on page 3 3 . Setup (W rench) – Clicking this icon enables you to view and change SoftIP T settings. Help (Question [...]

SoftIPT Message W aiting Strata CIX IP5000-series T elephone UG 05/08 31 Flexible Buttons All Flexible Buttons must be programmed for y our telepho ne in system p rogrammi ng and vary for individual teleph ones. If a button does not appear on yo ur display or telephone keystrip label, see your Syst em Administrator fo r button assignments. Line But[...]

SoftIPT Basic SoftIPT Functions 32 Strata CIX IP5000-series T elephone UG 05/08 Basic Sof tIPT Functions S t art the Sof tIPT  On a PC, double click on the SoftIP T icon on your PC desktop.  On a Pocket PC, clic k Start > SoftIP T . Making a Call  To make a call 1. Click Speaker then select the on-screen dial pad buttons to dial a call.[...]

SoftIPT Basic SoftIPT Functions Strata CIX IP5000-series T elephone UG 05/08 33 Creating a Directory Y ou can create a directory wi th MS Outlook 2002 /2003 (not Outlook Ex press). 1. Open MS Outlook 2002/2003. 2. Double click on the Contacts icon, click on the New contact icon. 3. T ype in the contact information, click Save and Close. Add as many[...]

SoftIPT Basic SoftIPT Functions 34 Strata CIX IP5000-series T elephone UG 05/08 Labeling Feature Buttons From the Softphone Setting window , you can change six telephone button labels on a PDA and 10 on a PC. Changing th e label does not chang e the function. T o change the function, see “Progr am min g Fea t u r e Bu tto ns” on page 96 . Note [...]

Strata CIX IP5000-series T elephone UG 05/08 35 Feature Operations 4 This chapter gives you more details about your IP5000-series tel ephone’ s advanced functions. An alphabetical lis t of supported features has b een compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or V oluntary) can be used for a va[...]

Feature Operations Account Code Calls 36 Strata CIX IP5000-series T elephone UG 05/08 Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depe nding up on the applica tion, but in either case, the caller must enter a code before proceeding.  T o dial using Force[...]

Feature Operation s Account Code Calls Strata CIX IP5000-series T elephone UG 05/08 37 V olunt ary Account Codes (V erified/Non-V erified) V oluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for[...]

Feature Operations Advisor y Messages 38 Strata CIX IP5000-series T elephone UG 05/08 Advisory Messages Advisory messaging enables you to store an informativ e message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined messages, shown in the table below . Mess[...]

Feature Operation s Alarm Notifi cation Button Strata CIX IP5000-series T elephone UG 05/08 39 Alarm Notification Button The Alarm Notificatio n Button must be setup by y our System Administrator o n your station.  When the Alarm Notifi cation button displays  Call your System Administrator. This button stops displaying when the alar m clears[...]

Feature Operations A utomatic Callback 40 Strata CIX IP5000-series T elephone UG 05/08 Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extensi on and no tify you when it becomes idle. Automatic Callback can place you in queue fo r an available outside line, if you reach a line gro[...]

Feature Operation s Background Music Strata CIX IP5000-series T elephone UG 05/08 41 Background Music Y ou can set backg round music over your tele phone speaker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/ CTX system: the first source is Qu[...]

Feature Operations Call Forw ard 42 Strata CIX IP5000-series T elephone UG 05/08 Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in System Programming) which auto matically directs calls to a predefined location, such as V oice Mail. See your Syst em Administrator to determine or change your Sys[...]

Feature Operation s Call Fo rward Strata CIX IP5000-series T elephone UG 05/08 43 S t ation Call Forward Categories Y ou can set Call Forward for the followi ng categories of calls. W ithin these categories, you can use five different types of Call Forward Settings (as detailed in the next section). • Call Forward Any Call – Forwards any call, [...]

Feature Operations Call Forw ard 44 Strata CIX IP5000-series T elephone UG 05/08 S t ation Call Forward Procedures T able 19 on Page 159 contains Call Forward Button sequences. Y ou can do a Call Forward function by entering the button sequence as desc ribed or by programm ing a Programmable Feature Button to perform the sequence. See “Programmin[...]

Feature Operation s Call Fo rward Strata CIX IP5000-series T elephone UG 05/08 45 Call Forward Examples  To set your telephone to Call Forward Busy-No Answer to an internal extension number  Press your extension button + #6041 + 3000# + 10 #6041 = Call Forward Access Code sequence 3000# = Internal Extension Number 10 = Ring time in seconds be[...]

Feature Operations Call Histor y 46 Strata CIX IP5000-series T elephone UG 05/08 Call History Incoming calls with Caller ID or ANI info rmation can be optiona lly recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time an d date of the call, and status of[...]

Feature Operation s Call P ark Orbits Strata CIX IP5000-series T elephone UG 05/08 47 Call Park Orbit s The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called or bits. Y ou or another telephone user can retrieve a parked call from its orbit by sp ecifying th e orbit number . Y ou[...]

Feature Operations Call Pickup 48 Strata CIX IP5000-series T elephone UG 05/08  T o retrieve a parked call 1. Press Par k i n O rb it or press your extension button + #32 . 2. Enter the Orbit Number where the call is parked or # for the extension from which you are calling. Y ou cannot use * to retrieve a parked call. The extension LED flashes a[...]

Feature Operation s Call Pickup Strata CIX IP5000-series T elephone UG 05/08 49  T o perform Call Pickup  Press the buttons shown in the table below for the desired Pickup feature. Notes • The Primary extension number is the di rectory number by wh ich the telep ho ne set is defined. Other , non-primary extension numbers may also app ear on[...]

Feature Operations Call T ransfer 50 Strata CIX IP5000-series T elephone UG 05/08 Call T ransfer Call transfer allows a call to be directed from one telephone to another on the CIX. External transfers to telephone numbers or network extensions off the CIX are also supported, please check with your System Administrator to see if this is enabled. The[...]

Feature Operation s Call W aiting Strata CIX IP5000-series T elephone UG 05/08 51  T o transfer a call directly to V oice Mail (VM) 1. While on a call, press Cnf/T r n . 2. Enter #407 . 3. Enter the VM mailbox number (usually the same as the extension number) + # . 4. Hang up and the caller is connected to the VM mailbox. This feature does a bli[...]

Feature Operations Caller ID 52 Strata CIX IP5000-series T elephone UG 05/08 Caller ID Incoming calls to your extens ion with Caller ID can be recorded into a rolling list that is saved on your telephon e. The call inform ation is placed in th e list along with the number, name (if provided), time an d date of the call, and status of the call (answ[...]

Feature Operation s Conference Calls Strata CIX IP5000-series T elephone UG 05/08 53  T o transfe r confe rence contr ol 1. Complete Steps 1 and 2 above to add th e line to which you wish to transfer conference control. See previous Note. 2. Announce the call and hang up to tran sfer it. This station now becomes the conference Master with the ab[...]

Feature Operations Conference Calls 54 Strata CIX IP5000-series T elephone UG 05/08 Supervising a T andem Call 1. While talking on an outside call, press Cnf/T r n . Y ou hear dial tone. The extension LED flashes (conference rate). 2. Dial an outside telephon e number . 3. After the party answers, press Cnf/T r n . The extension LED flashes (in-use[...]

Feature Operation s Conference Calls Strata CIX IP5000-series T elephone UG 05/08 55  T o add an Incoming call to the Conference 1. Place the first caller/Conference on hold. 2. Answer the incoming ringing call. 3. While speaking to the incoming caller , press Cnf/T r n button. 4. Press the blinking DN where the first caller/Conference was place[...]

Feature Operations Direct Inward System Acces s (DISA) 56 Strata CIX IP5000-series T elephone UG 05/08 Direct Inward System Access (DISA) Outside callers with touch tone telephones ca n call in to lines programmed for Direct Inward System Access (DISA) and dial an exten sion or outgoing li ne without going through an attendant or operator . Check w[...]

Feature Operation s Do Not Disturb Strata CIX IP5000-series T elephone UG 05/08 57 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, exte rnal and transferred calls do not ring your station and Off-ho ok Call An nounce calls are denied. Y ou can continue to make calls while in the DND mode. When originating a call in DND mod[...]

Feature Operations Door Lock(s) 58 Strata CIX IP5000-series T elephone UG 05/08 Setting DND for Another Extension  T o activate DND for another extension  Enter #6191 (hear Entry T one) + the Primary ex tension of the remote extension + the pass code + # (hear Success T one ). This sets DND as if activated by the Primary extension on the targ[...]

Feature Operation s Door Phone(s) Strata CIX IP5000-series T elephone UG 05/08 59 Door Phone(s) Door phones can be used to call phones sele cted in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). Y ou ca n also call a door phone and monitor the surrounding area. LCD te[...]

Feature Operations Echo Cancellation 60 Strata CIX IP5000-series T elephone UG 05/08  T o call/monitor a door phone 1. W ith the handset off-hook, press an extens ion button. Y ou hear dia l tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then en ter the door pho ne number (01~24, depending on sy stem size). A two[...]

Feature Operation s Emergency Ringdown Strata CIX IP5000-series T elephone UG 05/08 61 Emergency Ringdown If a station remains of f-hook for a pr ogra mmable period, it can be automatically treated as an Emergency Call and directed to an emer gency des tination. The station may have partially dialed a number or have dialed no digits at all. Each st[...]

Feature Operations Message W aiting 62 Strata CIX IP5000-series T elephone UG 05/08 Message W aiting Message W aiting is shown on the Msg button which will flash red when there are messages waiting. The waiting message indi cators can come from the voicemail system or they can be internal messages sent from other extensions. The messages from othe [...]

Feature Operation s Message W aiting Strata CIX IP5000-series T elephone UG 05/08 63 T urning On/Off MW LED on Another Extension When an extension is called , the calling par ty can choose to send a message to the called party . This is a notification to say that a call has been missed and the calling party would like to be called back. By sending [...]

Feature Operations Microphone Cut-Off 64 Strata CIX IP5000-series T elephone UG 05/08 Microphone Cut-Off This feature prevents callers from monitoring the so unds near your telep hone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-of f LED lig[...]

Feature Operation s Off-hook Call Announce Strata CIX IP5000-series T elephone UG 05/08 65 Off-hook Call Announce Off-hoo k Call Announce (OCA) enabl es you to complete a call to a busy telephone. Y our teleph one must be programm ed to eith er announce automatic ally or to anno unce after you press a button on your dial pad. The destination teleph[...]

Feature Operations Override Calls 66 Strata CIX IP5000-series T elephone UG 05/08 Override Calls The availab le override featu res are: • Busy Override • Do Not Disturb Override • Executive Override • Destination Restriction/T raveling Class Override • Class of Service Override • Privacy Override Busy Override Ring Over Busy Override en[...]

Feature Operation s Override Calls Strata CIX IP5000-series T elephone UG 05/08 67 Executive Override Executive Overrid e en ab le s yo u to enter an established conversation. Y our telephone can also be programmed to block Executive Override from other telephones.  T o perfor m Executive Overr ide  After reaching a busy station, press 3 ...o[...]

Strata CIX IP5000-series T elephone UG 05/08 68 Privacy Override This feature enables you to enter an established call on a line you share with another telephone. Up to two statio n users can enter an existing Central Office (CO) line-to- station call (i.e., up to three stations can be connected to a CO line). Y ou can also use this feature if the [...]

Strata CIX IP5000-series T elephone UG 05/08 69 All Call Page Y ou can make an All Call Page to telephon es assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.  T o make an All Call Page 1. W ith the handset off-hook, press All Call Page ...or dial #30 . This pages all teleph o[...]

Feature Operations Privacy 70 Strata CIX IP5000-series T elephone UG 05/08 Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applie s to mu ltiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The ap p lication of Privacy to indi[...]

Feature Operation s Speed Dial Strata CIX IP5000-series T elephone UG 05/08 71 S peed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numb ers, authorization codes, passwords feature activation codes and pauses. Spee d Di al may be used to originate a call or invoked a[...]

Feature Operations Speed Dial 72 Strata CIX IP5000-series T elephone UG 05/08 S toring a System/St ation S peed Dial Number 1. Dial #66 . The display shows “SPEED DIAL” and you hear Entry T one. 2. Dial th e S tation Speed Dial number (100~199) or Sy stem Speed Dial numbe r (200~999). The LCD shows y our digits and you hear Entry T one. 3. Dial[...]

Feature Operation s Speed Dial Strata CIX IP5000-series T elephone UG 05/08 73 Advanced Sp eed Dial Operation Spec ial Characters SD numbers may include 0 ~ 9 , # , * and Pause. For an exampl e on how to use special characters, see page 99 . Long SD Numbers Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess digits[...]

Feature Operations Speed Dial 74 Strata CIX IP5000-series T elephone UG 05/08 S toring Personal S peed Dial Names Y ou can store names with Personal Speed Di al numbers. These names will display as Soft Keys, that can be used for dialing from the tele phone LCD directories. Notes • Speed Dial locations must be assi gned to your telephone b y your[...]

• T o move one character to the right, press SCROLL or RIGHT Soft Key . T o add a space, press the RIGHT Soft Key twice. • T o backspace (delete previous ch aracter), press the PA G E or LEFT Soft Key . • T o cycle back to the first letter , continue pressing the LEFT Soft Key . 6. Press Spdial . The Speed Dial name is now programmed. 7. Go o[...]

Strata CIX IP5000-series T elephone UG 05/08 76 T ime and Date Setting (Local) IP telephones will display the time, day and date of the time zone of the telephone system location it is connected to. If the IP telephone is not loca ted in the same time zone as the telephone system, the IP telephone can be used to change the time, day and date of the[...]

Feature Operation s T one First / V o ice First Signalling Strata CIX IP5000-series T elephone UG 05/08 77 T one First / V o ice First Signalling T o determine the signalling on the telephone circuit. T one First Signalling When the telephone rings and the called part y must press Spkr or lift the handset in order to receive the call. V oice First [...]

Feature Operations T one/Pulse Dialin g 78 Strata CIX IP5000-series T elephone UG 05/08 T one/Pulse Dialing W ith some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feat ure enables you, while on these lines, to switch to tone dial to access remote eq uipment (such as an answering machine[...]

Feature Operation s Uniform Call Distr ibution Strata CIX IP5000-series T elephone UG 05/08 79 Uniform Call Distribution Uniform Call Distribu tion (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or th ey can be directly routed to the UCD (Dis[...]

Feature Operations Uniform Call Distr ibution 80 Strata CIX IP5000-series T elephone UG 05/08 Login/Logout Login and Logout is contro lled by the Login key as signed to the agent ph one (see Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed on the Login key as show n be low • Login - Key is On Steady • Logout - K[...]

Strata CIX IP5000-series T elephone UG 05/08 81 ADM/DSS Console 5 This chapter provides an overview of the op tional units that can be connected to the IP5000-series telephones. Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Modul e (LM51 10), up to two supported per tel ephone . • 20 Button Add on Mod u[...]

Strata CIX IP5000-series T elephone UG 05/08 82 ADM Buttons and LEDs The 10 button LCD add on module an d the 20 butto n keystrip add on modu les have programmable fea ture buttons that can be assig ned as CO Line, Directory Number , DSS, One T ouch Speed Dial or any other programmable featur e (shown right). When a Programmable Feature Button is p[...]

ADM/DSS Console ADM Strata CIX IP5000-series T elephone UG 05/08 83 Adding an ADM For installation instructions, please refer to the Strata CI X Installation & Maintenance. Please read the caution, if you are connectin g the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unplug the line cord from th e IP5000-series telep [...]

ADM/DSS Console DSS Console 84 Strata CIX IP5000-series T elephone UG 05/08 DSS Console The 60 button Direction S tation Selection (DSS) Console operates alongside a digital telephone to provide 60 (up to 180) add itional buttons (shown right). The 60 programmable feature butto ns can be assigned as CO line, extension, DSS, One T ouch Speed Dial or[...]

ADM/DSS Console DSS Console Strata CIX IP5000-series T elephone UG 05/08 85 T ransferring to an Idle St ation Y ou can transfer internal or outside calls to an idle station from either a DSS console or a ADM.  T o transfer a call to an idle station 1. Press the DSS button corresponding to the station to be called. The call is placed automatica l[...]

ADM/DSS Console DSS Console 86 Strata CIX IP5000-series T elephone UG 05/08 Call T ransfer with Camp-on Y ou can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red.  T o transfer call to a busy station 1.[...]

ADM/DSS Console DSS Console Strata CIX IP5000-series T elephone UG 05/08 87 Paging Y ou can make an announcement page to a group of tele phone sp eakers selected in system programming with All Call P age on the DSS console. SD (if programmed) on either the DSS console or the ADM ca n b e used for page announcements. See “All Call Page” on page [...]

ADM/DSS Console DSS Console 88 Strata CIX IP5000-series T elephone UG 05/08 This page is intentionally left blank.[...]

Strata CIX IP5000-series T elephone UG 05/08 89 Headset and Handset Operation 6 The IP5000-series telephones come stan dard with a built-in headset interface. Recommended Headset s For an extensive list of recommended and supported headsets please visit T o shiba's website at www .telecom.toshiba.com Important! If you experience any electr ica[...]

Headset and Handset Opera tion A UTO or CARBON Setting 90 Strata CIX IP5000-series T elephone UG 05/08 AUT O or CARBON Setting There exist two types of headsets: ECM and Carbon. The defa ult setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone, the AUT O setting enables the headset I/F c[...]

Headset and Handset Ope ration Headset T ransmit Lev el Adjustments Strata CIX IP5000-series T elephone UG 05/08 91 Headset T ransmit Level Adjustment s  T o set the level of the Headset T ran smitter for IP5000-se ries telephones 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press # . 3. Press Hold . 4. Set the headset transmit level usin g FB[...]

Headset and Handset Opera tion Handset Lev el Adjustments 92 Strata CIX IP5000-series T elephone UG 05/08 Handset Level Adjustment s Change the Carbon setting if a Carbon type handset or he adset is connected to the handset jack.  T o change the Carbon Setting 1. Press 3+6+9+Hold (simultaneou sly). 2. Press 0 . 3. Press FB6 to toggle On/Off. FB,[...]

Headset and Handset Ope ration Handset Lev el Adjustments Strata CIX IP5000-series T elephone UG 05/08 93  T o adjust the Handset or He adset Receiver L evel for IP5000-series te lephones 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press Redial . 3. Press Hold . 4. Set the level FB2: -6~8 [dB] (default: 0 dB). 5. Press Hold to set the option.[...]

Headset and Handset Opera tion Handset Lev el Adjustments 94 Strata CIX IP5000-series T elephone UG 05/08[...]

Strata CIX IP5000-series T elephone UG 05/08 95 User Programming 7 User programming allo ws yo u to customize yo ur LCD telephone. Y ou will be able to: • Enter numbers in your personal Speed Dial list • Program One T ouch and Programmable Feature Buttons • Register Call Forward assignments • Assign Message W aiting Keys • Assign the back[...]

User Pr ogramming Programming F eature Buttons 96 Strata CIX IP5000-series T elephone UG 05/08 Programming Feature Buttons Y ou can use the User Programming Mode (described below) for customizing your IP5000-series display tele ph one without the aid of an Administrator or Service T echnician. The User Programming mode is acc esse d with a Prog ram[...]

User Pr ogramming Programmable F ea ture Button Codes Strata CIX IP5000-series T elephone UG 05/08 97 Setting/Changing a Programmable Feature Button’ s Function 1. Press #9876 to enter User Programming Mode. 2. Press Hold . 3. Press the Programmable Feature Button to set or change. 4. Enter the Programmable Feature Button Code (see Ta b l e 1 2 )[...]

User Pr ogramming One T ouch Button s 98 Strata CIX IP5000-series T elephone UG 05/08 One T ouch Buttons One T ouch buttons can be used for storing fre quently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to s tor e additional numbers). One- touch buttons can be preassigned to your te lephone – your System Adm[...]

User Pr ogramming One T ouch Buttons Strata CIX IP5000-series T elephone UG 05/08 99 Example of S pecial Character Usage T o create a One T ouch for Park and Page under one button , program the following sequence unde r the One T ou ch button.  CNF #33***HOLD FB1 #30 CNF – puts the caller on hold an d gets new dial tone. #33 – code to park c[...]

User Pr ogramming F eature Codes 100 Strata CIX IP5000-series T elephone UG 05/08 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 45 . I T a ble 14 Featur e Access Codes Feature Feature Access Code Sequences 1 Account [...]

User Pr ogramming F eature Codes Strata CIX IP5000-series T elephone UG 05/08 101 Remote Pic kup (pic kup another ext e n s i o n) Ext. button + #5#72 + Primar y Ext. No . Pick up an Outside Line on Hold Ext. bu tton + #5#73 + Outside Line on hol d (001~128) Pic kup a an on Hold Ext. bu tton + #5#74 + Ext. No . on hold Conferencing - Three W ay #49[...]

Strata CIX IP5000-series T elephone UG 05/08 102 Advisory Message - Activation Ext. or Phantom Ext. button + #411 + Message No . (see table in “Advisory Me ssages” on page 38 ). Hang up . Advisory Message - Cancellation Ext. or Phantom Ext. b utton + #412 . Hang up . Network Access Code (Priv ate Netw ork) 8 + Private Network No . Night Ring An[...]

User Pr ogramming F eature Codes Strata CIX IP5000-series T elephone UG 05/08 103 Speed Dial (Sto ring an S D number) Station 2 #66 + nnn + Phone No . 3 + # nnn = 100~ 199 SD bin numbers System 2 #66 + nnn + Phone No . 3 + # nnn = 200~9 99 SD bin numbers Speed Dial (Dia ling a s tored S D number ) Station 2 Sp dial 4 + nn n nnn = 100~199 Station SD[...]

User Pr ogramming F eature Codes 104 Strata CIX IP5000-series T elephone UG 05/08[...]

Strata CIX IP5000-series T elephone UG 05/08 105 Administrator Programming 8 Initializing the IP T elephone CA UTION! If you initialize the IP telephone , all settings r eturn to default. 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press Vo l s . 3. Press Hold Note St eps 4~6 are option al. 4. Press FB01 to initialize the telephone’ s functio [...]

Administrator Programming IP Setup Instructions 106 Strata CIX IP5000-series T elephone UG 05/08 IP Setup Instructions The following steps must be completed befo re starting the telephone setup. The IP password will be assigned by the T elephone Administrator and is the verification step of the telephone registration with the CIX (xIPU).  T o en[...]

Administrator Progr amming IP Setup Instructions Strata CIX IP5000-series T elephone UG 05/08 107 8. Press FB6 to enter the CIX S trata Net node nu mber of the CIX node th at contains the xIPU to which this IP T interfaces, then press Hold . This FB setting is for CIX networked systems only . 9. Press FB11 for xIPU IP address mode. Press one of the[...]

Administrator Programming Initial Star t-up 108 Strata CIX IP5000-series T elephone UG 05/08 Initial S t art-up When an IP5000-series telephone is connected to power it will in itialize then attempt to connect to the Strata CIX system. The start-up seque nce indicators are described below . 1. All of the Feature Buttons (FB) will light green. 2. Ne[...]

Administrator Progr amming IP T elephone Fu nction Settings Strata CIX IP5000-series T elephone UG 05/08 109 IP T elephone Function Settings These steps enable you to turn On/Off bu tton beeps, room noise cancellation, handset Busy Override, and headset volume control. Y o u can also adjust the setting for carbon headsets vs. non-carbon headsets. 1[...]

Administrator Programming Setting the IP T e lephone Headset T ransmit V olume 110 Strata CIX IP5000-series T elephone UG 05/08 Setting the IP T elephone Headset T ransmit Vo l u m e 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press # . 3. Press Hold 4. Press the Feature Buttons to turn th e LEDs On/Off for the desired volume transmission level [...]

Administrator Progr amming Reset F actory Default Settings Strata CIX IP5000-series T elephone UG 05/08 111 Reset Factory Default Settings  T o reset the LCD settings to Factory defaults 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press V olume S 3. Press Hold to access Initializing Mode. FB01 – Resets T erminal Data (This includes Handset [...]

Administrator Programming Reset F actor y Default Settings 112 Strata CIX IP5000-series T elephone UG 05/08 LCD Backlight Setting 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press MIC 3. Press Hold , display shows LCD backlight setting. 4. Press FB01 to change Backlight mode. 5. Enter: 1 = Always Off 2 = Always On 3 = On-Demand 6. Press Hold to [...]

Administrator Progr amming Reset F actory Default Settings Strata CIX IP5000-series T elephone UG 05/08 113 Handset / Headset Side T one V olume Setting 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press Redial button. 3. Press Hold to access Sound Level Setting Mode. FB03 controls Side T one mode setting. Enter: 1 = Side T one Off 2 = Side T one[...]

Administrator Programming IP5131-SDL Settings 114 Strata CIX IP5000-series T elephone UG 05/08 IP5131-SDL Settings This section contains instructions to configure the IP5131-SDL telephone. All instructions found in this section pertain to the items found in th e IP Configurations screen of the IP5131-SDL telephon e. Configurations  Press Hold + [...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 115 Advance P age 1:Displa ys or sets the Primary Name Server , the Secondar y Name Ser ver , GRQ Po r t, RRQ Port, and AP Address P age 2:Displa ys or sets the Admin address upper and lower bound, the User ID and password, as we ll as the Dynamic Port Base.[...]

Strata CIX IP5000-series T elephone UG 05/08 116 T able 17 IP5131-SDL Default Settings Major items Minor items Initial value Network Diagnosis 1 Ping address 0.0.0.0 Network Setti n g (Basic) 1 DHCP server mode <ON/OFF> ON 2 IP address 127.0.0.1 3 Subnet mask 255.255.255.0 4 Default router address 0.0.0.0 5 S tation ID blank 6 Node number bla[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 117 Sound Setting 1 Key beep <ON/OFF> ON 2 Room noise <ON/OFF> OFF 3 Handset BOV <ON/OFF> OFF 4 Carbon handset <ON/OFF> OFF 5 Carbon headset <ON/OFF> OFF 6 Headset Tx control <Normal / Low> Normal 7 Headset Tx volume <0[...]

Administrator Programming IP5131-SDL Settings 118 Strata CIX IP5000-series T elephone UG 05/08 Network Settings  T o access the Ne twork Setting screens 1. Press Hold + 3 + 6 + 9 (simultaneously), choo se the Network soft key . 2. From the IP Configurations screen, th ere are three screens for Network Settings (shown below). Use the “ J ” an[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 119 DHCP Server Settings 1. Press Hold + 3 + 6 + 9 (simultaneously). 2. From the IP Configuratio ns screen, choose Network > DHCP . The DHCP Mode screen displays. The current default set is underlined. 3. Press the On or Of f soft keys to change the set v[...]

Administrator Programming IP5131-SDL Settings 120 Strata CIX IP5000-series T elephone UG 05/08 IP Address 1. Press Hold + 3 + 6 + 9 (simultaneously). 2. From the IP Configuratio ns screen, choose Network > IP Addr . The IP Address screen displays (shown right). The current IP Address displays.  T o change settings on the screen The following [...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 121 Subnet Mask 1. From the IP Configurations screen, choose Network > Subnet. The Subnet Mask screen displays (show n right). The current subnet di splays on the one-line text field. 2. Follow the steps “T o change settings on the screen” on page 120[...]

Administrator Programming IP5131-SDL Settings 122 Strata CIX IP5000-series T elephone UG 05/08 St ation ID  From the IP Configurations screen, choose Network > Stat ion. The S tation ID screen displays (shown right). The current S tation ID displays.  T o Change or Add Information on this screen 1. Enter the New Station ID to change or add[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 123 CIX System /IPU Address Mode 1. From the IP Configurations screen, choose Network > > IPU Mode. 2. Press the Manual or Broadcas t soft key to change the set value. The value set is underlined in the display . 3. Press the Set soft key to accept the[...]

Administrator Programming IP5131-SDL Settings 124 Strata CIX IP5000-series T elephone UG 05/08 Port Setting 1. From the IP Configu rations screen, choose Network > > Port Setting. The Port Setting screen displays. 2. Press the Dynamic or Static softkey to change the set value. The set value is un derlined in the display . 3. Press the Set sof[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 125 Advanced Network Settings  T o access the Advance d Ne twor k Setting screens 1. Press Hold + 3 + 6 + 9 (simultaneously). 2. Press Advanced softkey , the Ad vanced Setting screen appears. Note There are three screens fo r Advanced Settings (shown belo[...]

Administrator Programming IP5131-SDL Settings 126 Strata CIX IP5000-series T elephone UG 05/08 IP Address for Primary DNS (Domain Name Se rver) Note If DHCP Mode is ON, you don’ t have to set any p arameters for the DNS server . 1. From IP Configurations > Advanced > P-DNS. Th e Primary DNS Address screen displays (sho wn right). 2. Follow [...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 127 GRQ Port Number 1. From IP Configurations > Advanced > GRQ Port. The current GRQ Port Number displays (shown right). 2. Enter the New number . (Maximum 5 digits). 3. Press the Set soft key to accept the change ...or press the Cancel soft key to can[...]

Administrator Programming IP5131-SDL Settings 128 Strata CIX IP5000-series T elephone UG 05/08 T able 18 Dial P ad Alphanumeric Characters Dial Pad Buttons Number of times to press the dial pad button 123456789 1 space 2 a b c A B C goto a 3 d e f D E F goto d 4 g h i G H I goto g 5 j k l J K L goto j 6 m n o M N O goto m 7 p q r s P Q R S goto p 8[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 129 External Administration T erminal IP Address Upper Bound Setting This screen can be used to set an External Administration T erminal IP Address Upper Bound. External accessing is not enabled if the Upper and Lower bound IP addresses are initial values (0[...]

Administrator Programming IP5131-SDL Settings 130 Strata CIX IP5000-series T elephone UG 05/08 External Administration T erminal IP Address Lower Bound Setting This screen can be used to set an Extern al Administration T e rminal IP Address Lower Bound. External accessing is not enabled if the Upper and Lower bound IP addresses are initial values ([...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 131 External Administration User ID Setting Use this screen to set an User ID. External accessing is enabled when the user can successfully log in with correct User ID and Password 1. From IP Configurations > Advanced > > Us er ID. The External Admi[...]

Administrator Programming IP5131-SDL Settings 132 Strata CIX IP5000-series T elephone UG 05/08 Dynamic Port Base 1. From IP Configurations > Advanced > > Dynamic Port Base. The Dynamic Port Base screen displays (shown right). 2. Enter the new port number (maximum 5 characters) . 3. Press the Set soft key to accept the change ...or press th[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 133 PC Port T ype 1. From IP Configurations > Advanced > > > PC Port T ype. The PC Port T ype screen displays (shown right). 2. Press the Access or T runk softkey to set the value. The set value will be underlined. 3. Press the Set soft key to ac[...]

Administrator Programming IP5131-SDL Settings 134 Strata CIX IP5000-series T elephone UG 05/08 Sound Settings  T o access the Sound Setting screens  From the IP Configurations men u, choose the Sound soft key . Note There are three screens for Sound Settings (s hown below). Use the and soft keys to move from on e screen to another . The gener[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 135 Keybeep, Room Noise, Handset BOV , Carbon Handset, and Carbon Headset Important! The following st eps apply to all of the above items. 1. From the IP Configuratio ns screen, select Sound > Keybeep (or any of the above items). The appropriate screen di[...]

Administrator Programming IP5131-SDL Settings 136 Strata CIX IP5000-series T elephone UG 05/08 Headset Tx V olume Setting Screen  From the IP Configurations screen, select Sound > > Headset Tx V ol. The Headset Tx V olume screen displays.  T o C hange Information on this screen 1. Enter the New volume level. 2. Press the Set soft key to[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 137 Headset Tx and Rx V olume 1. From the IP Configuratio ns screen, select Sound > > Handset Tx/Rx V olume. The appropriate screen will display . 2. Enter the new volume level. 3. Press the Set soft key to accept the change. ...or press the Cancel sof[...]

Administrator Programming IP5131-SDL Settings 138 Strata CIX IP5000-series T elephone UG 05/08 Key Repeat  From the IP Configurations menu, select Key Repeat. The Key Repea t Settings s creen displays. The general operation on the Key Repeat screens is as follows: • T o view details of an item displayed on the screens above, press the soft key[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 139 Repeat Delay T imer and Repeat Rate T imer Important! The following st eps apply to the above two items.  From the IP Configurations menu, select Key Repeat > Repeat Delay T imer or Repeat Rate T imer . The appropriat e screen disp lays (sho wn rig[...]

Administrator Programming IP5131-SDL Settings 140 Strata CIX IP5000-series T elephone UG 05/08 Other Setting  From the IP Configurations menu, select Others. The Others screen displays. This screen contains Language, Input timer Mode, Input T imer V alue settings, Backlight settings. Notes The general operation on the Other Settings screens is a[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 141 Input Time r Mode Se tting Screen 1. From the IP Configu rations menu, se lect Others > Input T imer Mode. The Input Timer Mode Setting screen displays. 2. Press the On or Of f soft keys to change the set value. 3. Press the Set soft key to accept the[...]

Administrator Programming IP5131-SDL Settings 142 Strata CIX IP5000-series T elephone UG 05/08 Backlight Mode Screen 1. From the IP Configurations menu, select Others > BL Mode. The Backlight Mode screen displays. 2. Choose Always Off, Always On or On-Demand softkey to setup when yo u would like to use the backlight. 3. Press the Set soft key to[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 143 Loop Back T est 1. Press Hold + 3 + 6 + 9 (simultaneously). 2. From the IP Configurations screen, select Net Diag > Loop Back T e st. Notes • Press Exit to move back a screen. • An IP address of cu rrent Ping sen d-to party is displ ayed in the se[...]

Administrator Programming IP5131-SDL Settings 144 Strata CIX IP5000-series T elephone UG 05/08 resulted in an input error will be displa yed as it is when moving to the Address Setting Screen.) 5. Select the Cancel so ft key to cancel the intended setting change and to move to the Loop Back T est Screen without rewriting the NV -RAM data. Ping St a[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 145 Factory  From the IP Configurations menu select Factory . The Factory Setting screen displays. The general operation on the Factory Settings screens is as follows: • T o view details of an item displayed on the screens above, press the soft key that[...]

Administrator Programming IP5131-SDL Settings 146 Strata CIX IP5000-series T elephone UG 05/08 Display/Key T est 1. From the IP Configurations menu select Factory > Display/Key T est. The Displa y/Key T est Mo de screen displays. 2. Press the soft key next SK01~SK14. The SKxx displays in the center of the screen (Key T est mode shown right). 3. [...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 147 Display Mode 1. From the IP Configurations menu select Factory > Display Mode. The Display Mode screen displays. 2. Press the IP5131 or T est soft keys to change the set value. The IP5131 setting allows default operation of the display as it was desig[...]

Administrator Programming IP5131-SDL Settings 148 Strata CIX IP5000-series T elephone UG 05/08 Initialize  Select Configuration > Initialize. The Initialize screen displays. The general operation on th e Initialize screens is as follows: • T o view details of an item displayed on the screens above, press the soft key that corresponds to tha[...]

Administrator Progr amming IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 149 Reset 1. From the IP Configurations menu select Reset. The Reset screen displays. This screen will also display when you press the Set soft key after a setting change is made in the Network, Adva nced and Initialize screens. 2. Press Exec to reset the te[...]

Administrator Programming IP5131-SDL Settings 150 Strata CIX IP5000-series T elephone UG 05/08[...]

Strata CIX IP5000-series T elephone UG 05/08 151 Info Manager TM 9 These applications can be used with the IP5131-SDL telephone or a PC with a web browser. Info Manager Administrat ion details can be found in the St r a t a C I X Pr ogramming Manual, V olume 3 – Application and Implementa tion.  To L o g i n 1. After you enter the IP Address o[...]

Info Mana gerTM IP5131-SDL Settings 152 Strata CIX IP5000-series T elephone UG 05/08 Note The application options screen displays (shown right). Press the soft keys to select an application. Y ou also have an option to cycle through all the applications (Cycle), an option to configure the application, or an option to logout. Y ou get logged out of [...]

Inf o Mana gerTM IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 153 W eather 1. From the Options screen, press the W eather soft key to check the weather of a location. The W eather screen showing the cities displays (shown right). 2. Select a city by using the corresp on din g softkeys. The weather for that c ity displays (shown [...]

Info Mana gerTM IP5131-SDL Settings 154 Strata CIX IP5000-series T elephone UG 05/08 News 1. From the Options screen, press the News soft key to view company news headlines. 2. T o view details pertaining to an item, press the soft key next to the news item. For example, you can either press the soft key next to “01-20: See’ s Candy Sale” or [...]

Inf o Mana gerTM IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 155 Calendar Y ou can select Calendar to view your calendar on a Microsoft Exchange Se rver . 1. From the Options screen, select Calendar . The calendar screen displays (shown righ t). 2. Select the Login to Outlook softkey . The Calendar Login screen displays (shown [...]

Info Mana gerTM IP5131-SDL Settings 156 Strata CIX IP5000-series T elephone UG 05/08 For details on an item, select the corresp onding softkey next to the date on the meeting screen. The Meeting details display (shown below righ t).  For the T elephone to notify you of a Meeting 1. Select the softkey next to the m eeting time on the Meetings scr[...]

Inf o Mana gerTM IP5131-SDL Settings Strata CIX IP5000-series T elephone UG 05/08 157 Cycle Select Cycle to cycle through the web applications. ...or 1. From the Options screen, press the Configure soft key . 2. Press Properties soft key . 3. Press the Auto soft key . The cycle screen displays (shown right). 4. Enter the Start time. Th is is t he n[...]

Info Mana gerTM IP5131-SDL Settings 158 Strata CIX IP5000-series T elephone UG 05/08[...]

Strata CIX IP5000-series T elephone UG 05/08 159 Refe rences A This Appendix contains table that su pport some of the feature operations. Call Forward T able 19 Call Forwar d Pr ocedure Feature Button Sequence Call Forwa rd Any Call - Internal and I ncoming Lin e Calls: F orwards any call, whether an inter nal call or incomi ng line call. All Calls[...]

References Call Forw ard 160 Strata CIX IP5000-series T elephone UG 05/08 Call Forward - Incoming Line Calls: F orward incoming line calls only . All Calls to an e xt. Press ext . butt on + #6013 (tone) + dial the dest. e xt. no . (tone) All Calls to outside telephone no. Press e xt. bu tton + #6013 (tone) + outside line access code + dest. telepho[...]

References Call Fo rward Strata CIX IP5000-series T elephone UG 05/08 161 No Answer to an ext. Press e xt. bu tton + #6032 (tone) + dial the other telephone’ s e xt. no . + enter other telephone’s Call F orward pass code (tone) + # + dest. telephone no. (tone) + timer ( 08 ~ 60 ) (tone) No Answer to outside telephone no. Press e xt. bu tton + #[...]

References Call Forw ard 162 Strata CIX IP5000-series T elephone UG 05/08 Busy No Answer to an ex t . Press e xt. bu tton + #6044 (tone) + dial the other telephone’ s e xt. no . + enter other telephone’s Call F orward pass code + # (tone) + dest. telephone no. (tone) + timer ( 08 ~ 60 ) (tone) Busy No Answ er to outside telephone no. Press e xt[...]

References Soft K e ys Strata CIX IP5000-series T elephone UG 05/08 163 Sof t Keys The table below is a list of soft key labels tha t appear on the LCD telephones. Press the soft key button associated with the label to activate the feature ( SK1 , SK2 , SK3 and SK4) . T able 20 Soft Ke y Pr ompts Soft Ke y Definition ABR Activates A utomatic Busy R[...]

References Button Label s 164 Strata CIX IP5000-series T elephone UG 05/08 Button Labels The button labels in Ta b l e 2 1 are for the Programmable Buttons on the telephone. Programmable buttons are the unmarked buttons on the telephone keystrip. T able 21 Programmable Feature Button Definitions Button Definitions Account Code Account Code – Pres[...]

References Button Labels Strata CIX IP5000-series T elephone UG 05/08 165 DSS Direct S tation Selection(s) – Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. Flash Flash – Press to perform the following functions: Disconnect and recall dial to ne [...]

References Button Label s 166 Strata CIX IP5000-series T elephone UG 05/08 Release and Ans Release and Answ er — Press to disconnect or complete the transf er the current outside or e xtension call and automatically answe r t he new incoming outside or e xtension call. Release Call Release — Press to disco nnect or complete the transfer of the [...]

References Button Labels Strata CIX IP5000-series T elephone UG 05/08 167 120 CO L i n e x x x Line XXX(Caller ID) Ye s 130 CO Line Group L i n e G r p x x x Line Grp XXX(Caller ID) Ye s 140 Pooled Line Key P L L n G r p x x x PL Ln GrpXXX(C aller ID) Ye s l 540 Door Unlock D o o r L o c k x x x Door Lock XXX Ye s 560 PhDN Message W aiting MW f o r[...]

References Button Label s 168 Strata CIX IP5000-series T elephone UG 05/08 900 Application St a r t - Application #93 A C D H e l p ACD Help Ye s 900 Application St a r t - Application #94 A C D P i c k U p ACD PickUp Ye s 900 Application St a r t - Application #95 E n d W r a p U p End Wra p Up Ye s 900 Application St a r t - Application #96 A C D[...]

Strata CIX IP5000-series T elephone UG 05/08 169 Har dware Connections B IP5000-Series T elephone T ilt Angles The IP5000-series telephones ha ve three tilt positi ons built in to the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of six dif f[...]

Hard ware Connections IP5000-Ser ies T elephone Tilt Angles 170 Strata CIX IP5000-series T elephone UG 05/08 IP5000-Series Desk-top Tilt Angl e With T ilt-Stand Extension IP5000-Series Wall Mount Angles 0° (no) Tilt -10° Tilt[...]

Hard ware Connections Connector Icons Strata CIX IP5000-series T elephone UG 05/08 171 Connector Icons The connecto rs on the IP50 00-series telephones are id entified with icons. The connector icons and their meaning a re shown below . Icon Functio n Add-On Module (ADM) Cable Connector AC Power Adapter (12 VDC) Input Handset Cord Headset Cord Exte[...]

Hard ware Connections Wiring 172 Strata CIX IP5000-series T elephone UG 05/08 Wir i n g IP5000-series T elephone Connectors LAN Cable LAN Connection from internal switch (optional) Handset Local Power Headset ACO Line (SDC S tatio n only) The IP5000-series telephones incl ude the special long-tail handset cords required to fit the tilt bases. ADM c[...]

Strata CIX IP5000-series T elephone UG 05/08 173 Centre x Application C Y our system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX syst em. Y our telephone may have access to one or more of the enhanced Centrex fe atures listed below: Flexible Directory Numbering A station[...]

Centrex Application Delay ed Ringing 174 Strata CIX IP5000-series T elephone UG 05/08 Delayed Ringing Outside line or Centrex lin e(s) can be programm ed fo r a 12-second and/o r 24-second ring delay at stations to permit alternate answering cond itions. Answer the line when your telephone is ringing .[...]

Strata CIX IP5000-series T elephone UG 05/08 175 Inde x A abandoned call numbers (see Call History), 46 about this book conventions, x how to use this guide, x organization, ix related documents, xii access codes, 72 , 97 , 100 account codes, 36 , 97 , 100 calls, 35 forced, 35 verified/non-verified, 35 advisory messaging, 101 all call page, 69 alph[...]

Index D ~ H 176 Strata CIX IP5000-series T elephone UG 05/08 calling from SoftIPT, 32 call park, 100 orbits, 47 call pickup, 48 , 97 , 100 held calls, 100 call waiting, 51 , 67 centrex application, 173 feature buttons, 173 class of service override, 67 Cnf/Trn, 7 CO line call transfer, 50 CO line queuing, 56 conference calls, 52 , 101 hold, 25 spli[...]

Inde x I ~ P Strata CIX IP5000-series T elephone UG 05/08 177 Hold, 7 hold, 24 line hold, 47 , 50 hot dialing, 20 , 21 I indicators LED, 28 IPT1020-SD, 60 , 114 ISDN buttons, 78 , 166 J join, 54 L language changes, 101 language code, 61 LCD 3200-series bu ttons, 31 LCR dialing out, 101 LED indicators, 28 line automatic selection, 20 ringing prefere[...]

Index R ~ V 178 Strata CIX IP5000-series T elephone UG 05/08 private network access, 10 2 programming buttons, 97 R redial, 7 repeat last number dialed, 102 ringing distinctive settings, 17 line preference, 20 ringing line preference, 23 ringing repeat, 173 S signaling tone, 20 voice first, 20 SoftIPT buttons more features, 34 setting, 34 calling, [...]