Toshiba Stratagy IVP8 manual

Installation Guide Stratagy IVP8[...]

Publication Information T oshib a Amer ica Inform ation System s, Inc., T el ecommunication Systems Divisio n, rese rv es the righ t, wi tho ut prior noti ce, to revi se this in f or ma tion publicatio n for any reason, inc lu ding, but not lim it ed to, utili zati on of new advances in the sta te of tec hni cal arts or to simply change the des ign[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agreement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULL Y READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMATION (COLLECTIVEL Y , “SOFTW ARE”) IN[...]

T oshiba America Information Systems, Inc. T elecommunication Systems Division Limite d W arranty T oshiba America Information Systems, I n c., ( “ TA I S ” ) warrants that this v o ice processing equipment (except for f u ses, lamps, and other con sumables) will, upon d eli very by T AIS or an authorized T AIS dealer to a retail customer in ne[...]

Before Y ou Install Stratagy in Str ata CTX... please r ead and complete both sides of this checkl ist. This checklist only highlight s important installation information. Please reference the S tratagy IVP8 or S tratagy DK Inst allation Guide for details on programming individual features, etc. Unless otherwi se note d in these i nstructions, r ef[...]

4 'RRX ZDQWWRDFWLYDWHWKH'66%XV/DPSI HDWXUH" PDKU/BDKU car ds must be instal led and pr ogrammed for a DSS Consol e. ❐ Instal l and pro gram the PDKU/BDKU in the S trata CTX. ❐ Refer t o the S trata CTX Pr ogramming Manual for DSS programmi ng. ❐ Set the dss_ac tive para mete r to T RUE . ❐ Configu[...]

Before Y ou Install Stratagy in Strata DK... please r ead and complete both sides of this checkl ist. This checklist only highlight s important installation information. Please reference the S tratagy IVP8 or S tratagy DK Installation Guide for details on programming individual features, etc. Unl ess ot herwise noted in these i nstructions, r efere[...]

4 ,V6WU DWD'.· V'70)WRQHGHWHFWLRQHQDEOHG" S trata DK needs to r ecognize S tratagy ’ s DTMF signaling. ❐ Make sure an RRCS is installed on th e DK424i/DK424/DK280 RCTU, a K5RCU, K5RCU2 or K4RCU3 i n the DK40i/ DK40/DK16e/DK16, o r CRCU in the DK24/ DK56/DK96. ❐ Run Progr am 03 and assign the se code(s) where [...]

Stratagy IVP8 Installation Guide 01/02 i Contents Introduction Organizati on ............ .................................... .................. ........................... ...................... ..... .................. . iii Conventions.... ........................... .................................... .................................... ....[...]

Contents Chapte r 3 – Maintenanc e ii Stratag y IVP8 Inst a llation Guide 01/02 Toshiba Plug and Play .......................... .................................... .................................... ........ .......... 21 Telephone Sys tem Configuration .................. .................................... ........................... ......[...]

Stratagy IVP8 Installation Guide 01/02 iii Introduction This Inst allation Gui de introduces yo u to the Str atagy IVP8 V oice Processing Sys tem and serves as a supple m ent to the Strat agy I&M Manual . Al l informatio n concerning the Strata gy IVP8 is contain ed in this document . Applicable ref erences can be f ound in the Stratagy I&M[...]

Introduction Related Documents/Media iv Strata gy IV P8 Installation Guide 01/02 Related Documents/Media Note Some documen ts list ed here may appea r in differe nt ver si ons on the CD-ROM, FYI, or in print . T o find t he mo st c ur ren t v ers io n, ch eck th e ve rs ion/ date in the Publ icat io n Informat ion on the bac k of the doc ument ’ [...]

Stratagy IVP8 Installation Guide 01/02 1 The Grand T our 1 The S tratagy IVP8 voice process ing circuit ca rd (shown at right) suppor ts up to eigh t ports, and i nstalls in sele cted card slot s of a Strat a CTX or Strat a DK Base or Exp ansion Cabinet/Key Ser vice Unit (KSU). Each S tratagy IVP8 has been prepr ogrammed at the factor y for out-of [...]

The Grand T our Hardware 2 Stratag y IVP8 Inst a llation Guide 01/02 Figure 1 Stratagy IVP8 H ardware Compon ents Intern al Mode m The S tratagy IVP8 has a n intern al (soft) modem th at operates at up to 2400 baud and can be used for remot e maint ena nce. 6027 Front View Side View Backplane Connector Flash Drive Strap Port 2 Port LEDs Status Ligh[...]

The Grand T our Software Stratagy IVP8 Installation Guide 01/02 3 Status Light The s tatus ligh t i ndi cates the st ate o f the Stra tagy IVP 8: V oice Po rt Stat us Lights Each port has a status l ight labelled 1 ~8 on the front o f the St ratagy IVP8 unit that indicates the hookswitc h and ring stat es of the port. The lights are On/Of f based o[...]

The Grand T our Software 4 Stratag y IVP8 Inst a llation Guide 01/02 Main Menu The S tratagy Admin Mai n Menu (shown be low with sample data) dif fers from the st andard S tratagy M ain Me nu in only t hese ways: • The T ools ut ility r eplaces the Fil ecopy option. T he Filecop y option is av ailable from the T ools menu. • A Quit func tion is[...]

The Grand T our Software Stratagy IVP8 Installation Guide 01/02 5 Users Me nu – Opti on s Sc reen Y ou should n ote the differ enc es b etwe en the Str at agy IVP8 ’ s User Menu – Opti ons scr ee n (shown below with samp le data) and the Options sc reen supported by the other S tratagy sys t ems: • The DSS Port fi eld replaces t he Alternat[...]

The Grand T our AMIS Networking 6 Stratag y IVP8 Inst a llation Guide 01/02 AMIS Networking As more advanced fe atures have been added to the DOS ® -bas ed Stratag y sys tems , memo ry mana gem en t ha s becom e a cr itic al issu e in s of tware deve lopm ent. Beca u se o f th is, T AIS/ TSD looks to ward feature interac t ion as a way to cr eate [...]

The Grand T our Exclusiv e Stratagy IVP8/Stratagy DK Feature s Stratagy IVP8 Installation Guide 01/02 7 Exclusive Stratagy IVP8/Stratagy DK Features Paramet ers Because of the unique na ture of t he interacti on process between the Str atagy IVP8 and Strata C TX or Str ata DK , th ree para mete rs are us ed ex clus ivel y wi th the Strat agy IVP8 ([...]

The Grand T our Exclus ive Stratag y IVP8/Stratagy DK Features 8 Stratag y IVP8 Inst a llation Guide 01/02[...]

Stratagy IVP8 Installation Guide 01/02 9 Installation 2 Before s tarting the in stallation, r ead through th ese instructi ons thoroughly . Important i nformat ion is inc luded in thi s guid e that is cr ucial to a su ccess ful insta llatio n. Step 1: Unpack and I nspect Stra tagy IVP8 1. When you r eceive the syst em, examine a ll packages car efu[...]

Installation Step 2: Prog ram S trat a 10 Stratag y IVP8 Inst a llation Guide 01/02 Step 2: Program Strata Strata CT X Syste ms T o the S trata CTX processor , the Stratagy IVP8 functions a s an analog card (RSTU). Although there a re some special p rogram settings required for the S tratagy IVP8 (e.g., DSS/BLF feat ure), the Stra ta C TX sh oul d [...]

Installation Step 3: Shut Down Stra ta CTX/Strata DK Stratagy IVP8 Installation Guide 01/02 11 Strata DK Sys tems Note The foll owing instruc tions ar e based on the Stra tagy IVP8 being install ed in a pre-exi sting Strata DK. If the Strata DK is a new instal lati on, see First -time Prog rammi ng in C hapt er 1 – Overview o f the S trata DK Pr [...]

Installation Step 4: Install Stra tagy IVP8 12 Stratag y IVP8 Inst a llation Guide 01/02 Step 4: Inst all Stratagy IVP8 Strata CT X Syste ms CAUTION! See cauti ons under Step 1 on page 9 before pr oceeding. 1. Lo cate th e pr o per slo t fo r t he Str atagy IVP8. (IVP8 can be insta lled in any Stra ta CT X slo t. ) 2. Inse rt the card into the appr[...]

Installation Step 4: Install Stratagy IVP8 Stratagy IVP8 Installation Guide 01/02 13 T able 1 Stratagy IVP8 Slot Assign ments DK424i/DK424 Note For the D SS/BLF featu re, the Stratagy IVP8 must reside in a higher-numb ered slot than the PDKU card that th e Stratagy IVP8 monitors (see Figure 2 on page 14 ). Install th e ca rd in a univ ersal s lot s[...]

Installation Step 5: Restart Stra ta CTX/Strata DK and V erify Stratag y IVP8 is Func tioning Properly 14 Stratag y IVP8 Inst a llation Guide 01/02 Figure 2 Strata DK424i/DK424/DK280 PDKU DSS/Busy Lamp Field Slot Assignmen t Example s (console_ slot_id configured as 0) Step 5: Restart Strata CTX/Strata DK and V erify Stratagy IVP8 is Functioning Pr[...]

Installation Step 7: Install Stratagy Ad m in Software (VSA.3x) Stratagy IVP8 Installation Guide 01/02 15 Step 7: Install Stratagy Admin Software (VSA.3x) Important! S tratag y Admin Release 3 sof twar e is only support ed by the S tratagy IVP8, S tratagy Flash and the S tratagy DK Release 3 and cannot be use d with other Release 2 syst ems. Note L[...]

Installation Step 8: Connect Stratagy Adm i n PC to Strat agy IVP8 16 Stratag y IVP8 Inst a llation Guide 01/02 Step 8: Connect Str atagy Admin PC to Stratagy IVP8 Communicati on betwee n the S tratagy Admin PC an d the St rata gy IVP8 is ac complis hed by one o f two methods : local or remot e. Stratag y IVP 8 uses the se ria l P ort 2 b y defa ul[...]

Installation Step 8: Connect Stra tagy Admin PC to Stratag y IVP8 Stratagy IVP8 Installation Guide 01/02 17 Remote Conne ction Remote communi cation with the S tratagy IVP8 require s the install a tion of a modem on th e S tratagy Admin PC (if a modem does not already exis t). The Str atagy IVP8 comes equippe d with an inte rnal modem of 2400 baud [...]

Installation Step 9: Confi gure Stratagy Admin Software 18 Stratag y IVP8 Inst a llation Guide 01/02 Step 9: Configur e Stratagy Admin Software Settin gs for the communica tion port in S tratagy Admin mus t match the corre sponding paramete rs set in the Stra t agy S ystem Con f i gur at ion fi le o n t he Strata gy I VP8 . For exam ple, the S trat[...]

Installation Step 9: Configu re Stratagy Admin Software Stratagy IVP8 Installation Guide 01/02 19 T able 2 Stratagy Admin PC Configuration Fields Field Description/Default Advertising Advertis ing string th at displays whe n the Main Menu screen blanks after a spec ified num ber of minutes of inac tivity (per tmo_b lank parameter i n the ins tall.c[...]

Installation Step 10: Access Stratagy IVP8 20 Stratag y IVP8 Inst a llation Guide 01/02 Step 10: Access Strat a gy IVP8 Prior to acce ssi ng Strata gy I VP8, verify that Strat agy IVP8 is ope rati onal by mak ing a t est c all into the syst em. Note Menu screens detaile d in this sec tion ar e availa ble only in S tr atagy Admin ver sion VSA. 2G or[...]

Installation Step 1 1: Configure Stra tagy IVP8 Stratagy IVP8 Installation Guide 01/02 21 Manual Dialing M ode 1. Pres s Enter to go to th e Manual Dialin g Mode screen. 2. Go of f-hook on the st andard telephone and dial the telepho ne number . Once conne ction is made to the S tratagy IVP8 external modem, a carrie r tone is heard. 3. Pres s Enter[...]

Installation Step 1 1: Configure Stratagy IVP8 22 Stratag y IVP8 Inst a llation Guide 01/02 Change T oshiba Plug and Play Option 1. From th e T ools menu , press 5 . 2. From th e T oshiba Plug and Play scre en, enter the number of the selecti on. The Stra tagy I VP8 util ity au toma tical ly defines the telephone s ystem dial codes a nd tone pat te[...]

Installation Step 1 1: Configure Stra tagy IVP8 Stratagy IVP8 Installation Guide 01/02 23 Modify Codes and Integrat ion Patt erns 1. From th e T ools menu , press 4 . The T elephone Sys tem Configuration screen display s . 2. From th e T elepho ne System Configur ation screen, press 1 . The T elephone Sys tem Dial Codes scr een displ ays (sho wn ri[...]

Installation Step 1 1: Configure Stratagy IVP8 24 Stratag y IVP8 Inst a llation Guide 01/02 CAUTION! T ake care whe n making changes and then r estarting Stratagy IVP8. In some cases, i f invalid informat ion has been entered, Str atagy IVP8 may not r eboot corr ectly . (See “ Autom atic Syst em R ecov ery ” on pa ge 42 for info rmat ion o n fi[...]

Installation Step 1 1: Configure Stra tagy IVP8 Stratagy IVP8 Installation Guide 01/02 25 T able 3 Stratagy IVP8 System Conf iguration Parameters – Definitions a nd Settings Paramete r Des cription accept_0 _calling_id Specifies whether Stratagy should accep t 0 as valid m ailbox number . If the paramet er is set to “ fal se, ” SMDI pack ets [...]

Installation Step 1 1: Configure Stratagy IVP8 26 Stratag y IVP8 Inst a llation Guide 01/02 dss_activ e Stratagy IVP8 monitors the Busy Lamp Fiel d (BLF) indi cators on the Strat a CTX/ Strata DK ’ s DSS console port to determi ne if an e xtension is bu sy before att empting t o transfer . This paramete r corresponds with the DSS Port fi eld assi[...]

Installation Step 12: Pro gram the Mailbo xes Stratagy IVP8 Installation Guide 01/02 27 Busy Station I dentifi cation T o use this fe ature you must configure the console _slot_id and dss_active para meters , program th e DSS Port fi eld (see S tep 12: “ Program the Mai l boxes ” on page 27 ), and install/ program a PDKU as the DSS c onsole ( s[...]

Installation Step 13: Pro gram t he Ap pli c a tio ns 28 Stratag y IVP8 Inst a llation Guide 01/02 Night T r ansfer Alter nate Routing The KT( ) token is used b y t he Ni ght T ransf er Alt er nat e Routing feature . The feature mon it or s th e DSS/BLF consol e ’ s Night T ransfer ke y in order to activate t he KT( ) token fo r alternate r outin[...]

Installation Step 13: Pro gram t he Ap pli c a tio ns Stratagy IVP8 Installation Guide 01/02 29 SMDI Calling Pa rty Identification The S t rata CT X/ Strata DK telephon e system only provi des the St ratagy IVP8 with i ncoming Calling Party ID via SMDI int egration. Data mes sages or pack ets are s ent into the sys tem to provide information conc e[...]

Installation Step 14: (Opt ion al ) Shu t Dow n St r atagy I VP8 S ystem 30 Stratag y IVP8 Inst a llation Guide 01/02 Step 14: (Optiona l) Shut Down St ratagy IVP 8 System The r estor e_ config parame te r de fa ults to tru e in th e Stratag y Sys tem C onfi gurat ion fi le (s ee Chapte r 3 – Confi gure Strat agy in the Stratagy R3 I&M Manual[...]

Stratagy IVP8 Installation Guide 01/02 31 Maintenance 3 The S tratagy Admin so ftware provide s the utilit y and diagnostic programs to main tain and monit or the S tratagy IVP8 system. This chapte r discuss es: • T o ols Ut ility – A vail able from t he Main Men u, this utilit y consist s of procedures that: • Back up and restore databa ses [...]

Maintena nce To o l s 32 Stratag y IVP8 Inst a llation Guide 01/02 T ools This sec tion discusses the T ools menu (sh own below). For the T elephone Syste m Configuration, T oshiba Plu g and Play , and Strat agy System Con figuration opt ions, see St e p 11: “ Configur e S tratagy IVP8 ” on page 21 for detail s. Tools Menu (select menu item) Ba[...]

Maintenance To o l s Stratagy IVP8 Installation Guide 01/02 33 Backup Utility The S tratagy IVP8 Backup Uti lity is used t o back up in formation fr om the S tratagy IVP8 flash drive t o the hard drive of the St ratagy Admi n PC. CAUTION! Because of possible err ors that can be induced thr ough the tel ephone network, T oshiba advis es that you per[...]

Maintena nce To o l s 34 Stratag y IVP8 Inst a llation Guide 01/02 Back up the Database(s)/Names/ Greetings 1. From th e T ools menu , press Enter . 2. From th e Backup screen (show n at r ight ) , ente r th e select ion number . A second scree n request ing a backup directo ry displays. 3. The di rectory defaul ts to C:ADMIN3BACKUP on the S trat[...]

Maintenance To o l s Stratagy IVP8 Installation Guide 01/02 35 6. If yo ur Stratag y Admin PC ’ s hard dri ve has enough availa ble disk sp ace, pres s Y to bac kup t he files ...or if not , pre ss N to can cel the back up procedure. 7. Pres s Y to continue. CAUTION! If Strat agy IVP8 is not r ebooted, a ll ports r emain in an off - hook conditio[...]

Maintena nce To o l s 36 Stratag y IVP8 Inst a llation Guide 01/02 Important! This selection r estor es t he entir e database and all names and gr eetings. Y ou cannot r e st ore select iv e mai lbo xe s. Befo re the rest o re st ar ts, Strat agy A dmi n calcul ates the ti me the pr ocess takes and dis pl ays a stat u s mess age (sam ple sho wn at [...]

Maintenance To o l s Stratagy IVP8 Installation Guide 01/02 37 Retrieve T race File This funct i on copi es the trace da ta log file (TRACE.OUT) to the S t rat ag y Admi n PC ’ s hard driv e. As pa rt of th is fu n cti on, a Trace Fi lter Setu p sc re en ( see Figure 5 on page 38 ) e nable s you to speci fy the filt er ing ru les fo r se le ctin [...]

Maintena nce To o l s 38 Stratag y IVP8 Inst a llation Guide 01/02 T race Filter Setup Screen Figure 5 T race Filte r Setup Screen with System Default s The foll owing fields appe ar on the scr een: Categories Ca tegories/class es of the traced records. U se the s pacebar to toggl e between Y es for incl usion of data or No for exclus ion. Detail D[...]

Maintenance To o l s Stratagy IVP8 Installation Guide 01/02 39 Filecopy Use Stra ta gy A dmin ’ s Filec opy o pti on to co py fi le s to an d fr o m the flas h d riv e of th e S tratagy IVP8 and the S tratagy Ad m in PC ’ s hard drive. 1. From th e T ools menu , press 8 . The File copy screen display s (shown right ). 2. In th e Sour ce System [...]

Maintena nce Shut Down Stra tagy IVP8 40 Stratag y IVP8 Inst a llation Guide 01/02 Shut Down Stratagy IVP8 Occasion ally you need to s hut down, or exit, S tratagy IVP8 call pro cessing. Ci rcumstances include : • T urning power off to perform hardwar e maintena nce • Moving the system to another locatio n CAUTION! Never shut Stratagy IVP8 down[...]

Maintenance Shut Down Stra tagy IVP8 Stratagy IVP8 Installation Guide 01/02 41 3. En ter the new s ecuri ty cod e (the def a ult i s   ) and pr ess  . All inac t ive c h anne ls ar e taken of f-hook. All ac tive channels are given a 60 se cond time delay to compl ete processin g the current activity . After 6 0 seconds, t hey a[...]

Maintena nce Automa t ic Syste m Recover y 42 Stratag y IVP8 Inst a llation Guide 01/02 Automatic System Recov ery The St ratagy IVP8 Releas e 3 sof t wa re has a new fea tu re c al led Automat i c Syst em Reco very . If an unsucces sful startup i s detected by t he program, the syst em copies t he problem file s to a subdire ctory and res tarts us[...]

Maintenance Diagno stics Stratagy IVP8 Installation Guide 01/02 43 STRA T AGY .LOG Stratag y IVP 8 con tains a file n amed STRA T AG Y .L OG th a t is wr itte n to ev er y tim e the S tratagy IVP8 system pr operl y shuts down an d succes sfull y boots up. If a S t ratag y IVP8 system is turned o ff with out a prope r shutdown, there m ay be fi le c[...]

Maintena nce Upgrading Stratagy IVP8 V oice Ports 44 Stratag y IVP8 Inst a llation Guide 01/02 Upgrading Strat a gy IVP8 V oice Ports Upgrading the number of vo ice ports on the Stratagy IVP8 does not require any h ardware. Pl ease call C usto mer S ervic e with the fo llow ing in form a tion: • Dealer Name and Number • Order Number • Dealer [...]

Stratagy IVP8 Installation Guide 01/02 45 Index A about th is guide conventi ons , iii organiz ation , iii relate d , iv accessi ng Stratagy IVP8 , 20 local , 20 remo te direct dialing mode , 20 manual di aling mode , 21 admin_ port para m eter , 25 auto matic s ystem recov ery , 31 , 42 B backup utilit y , 33 busy sta tion identi ficati on , 7 , 2[...]

Index N ~ V 46 Stratagy IVP8 Inst allation Guide 01/ 02 N night t ransfer alter nate routing , 7 , 28 P para meters admin_por t , 25 console _slot_id , 7 , 25 , 27 dss_act ive , 7 , 26 ~ 27 ksu_time , 7 , 26 ~ 27 pbx_type , 26 trace_ cap , 26 pbx_type par amet er , 26 portabl e/desktop co m pute r , 16 program applica tion , 27 mailboxes , 27 Strat[...]

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Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard, Irvine, CA 92618-1697 http://telecom.toshiba.com[...]