Canon DR-2020 manual

User Manual Please read t his manual before using t he scanner. After you finish reading this manual, keep it i n a safe place for futur e refer ence.[...]

2 READ CAREFULLY BEFORE OPENING THE SEALED DISK PACKAGE CANON SOFTWARE LICENSE AGREEMENT IMPORTANT-READ THIS AGREEMENT BEFORE OPENING THE SEALED DISK PACKAGE! BY OPENING THE SEALED DIS K PACKAGE, YOU ARE D EEMED TO AGREE TO BE BOUND BY THIS AGR EEM ENT. This legal document is a lic ense agreement between you and Canon Electronics Inc. (“Canon”)[...]

3 CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR OR DEALER SHALL HAVE NO OB LIGATION TO INDEMNIFY YOU A GAINST ANY CLAIM OR SUIT BR OUGHT BY A THIRD PART Y ALLE GING THAT THE SOFTWA RE, ACCOMP ANYING DOCUMENTATI ON OR THE USE THEREOF INFRIN GES ANY INTELLE CTUAL PROPE RTY OF SUCH THIRD PARTY. THE ABOVE IS CANON’S ENTIRE LIABILITY A ND YOUR EXCLUSI[...]

4 FCC REGULATIONS (F or 120 V mode l) Document Scanner, M odel M11071 This device complies wit h Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this devic e must accept any interferenc e received, including interference that may cause undesired oper ation. [...]

5 Für EMVG Dieses Produkt ist zum Gebrauch im Wohnbereich, Geschäfts-und Gewerbebereich s owie in Kleinbetrieben vorgesehen. Für 3. GPSGV “Maschinenlärminfor mations-Verordnung 3. GPS GV: Der höchste Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO 7779” Model Name s The following names may be provided for the sa fety regulat[...]

6 Preface Thank you for purchasing the Canon Document Scanner imageFORMULA DR-2020U . Please read this m anual thoroughly before us ing the scanner to familiarize yourself with its capabili ties, and to mak e the most of its many functions. After reading t his manual, store them in a safe place for future re ference. Manuals fo r the Scan ner The d[...]

7 Symbols Used i n This Manu al The following symbols are used in this m anual to explain procedures , restrictions, handling precautions, and instructions that should be observed for safety. WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the scanner safely, always pa[...]

8 Table of Cont ents Preface ................ ........... ........... ................. ........... ........... .... 6 Symbols Used in This Manual ..................................................... 7 How This Manual is Organized ............... ................................ .... 7 Before Usi ng the Sc anner ................ ............. ....[...]

9 Configuring the Scanner S ettings ...... ............... ................. .. 52 Before Using Adobe Acrobat 9.0 ........................................ .. 55 Mode-Dependent Func tion Limitations ......... .............. ......... 57 Scanner Operation S ettings .................................................... .. 58 Opening the Scann er Proper[...]

10 Before Using the Sc anner Important Safety In structi ons To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions des cribed below. Installat ion Locat ion The perfo rmance of this scanner is affec ted by th e environment in which it is insta lled. Make sure that t he loca tion where the scann er is i ns[...]

11 Power Sup ply ● Connect only to a power outlet of the rated voltage and power supply frequency (either 120 V, 60 Hz or 220-240 V, 50/60 H z, depending on your region). ● Do not connect other electrical equipment to the same power outlet to which the scanner is connected. Also, when using an extension cord, make sure that the extension cord i[...]

12 Moving the Scan ner ● Before mov ing the scanner, m ake sure to turn the po wer switch OFF, and discon nect the power plug from the p ower outlet. ● When moving the scanner, make sure to lock the lock switch and carry the scanner w ith both hands so as not to drop it. The scanner weighs approximately 17.2 lb (7.8 kg). ● When using the s ca[...]

13 CAUTION ● Do not install the scanner on a surf ace that is unstable, tilted, or in an area subject to excessive v ibrations, as this m ay cause t he scanner to fall, resulting in personal injury or damage to the scanner. ● Do not block the ventilation openings. Doing so may cause the scanner to overheat, creating a risk of fire. ● Never pl[...]

14 Features Multiple Methods for Document Feeding ● Scan multipage docum ents at up t o 20 pages per minute (for s ingle- sided documents) using the built-in feeder. The scanner can detect documents that are loaded into the feeder and begin sc anning automatically using the aut o-start function. ● Use the flatbed to scan documents that cannot b[...]

15 ● Skip Blank P age The scanner sca ns both sides of a document an d skips saving the image of any side it determines to be a blank page. ● Dropout Co lor Specify one color (red, blue, or green) to be omitted while scanning documents. ● Remove Binder Holes Erases the shadows that appear on scanne d images from binding holes on the original [...]

16 Installation Requi rements We recommend a system environm ent that meets the following conditions for opt imal use of the DR -2020U. Operating System • Microsoft Windows 2000 Profess ional SP4 or later • Microsoft W indows XP P rofessional SP3 or later • Microsoft Windows XP Home Edition SP3 or later • Microsoft Wi ndows XP P rofessional[...]

17 Names and Functi ons of Parts Front A Feed er Cover Open this to cl ear paper jams or to perform c leaning. B Docum ent Guides Adjust this to the width of the document. C Docum ent Feed Tray Open this when placing documents into the f eeder. D Docum ent Eject Tr ay Documents scanned th rough the feeder are ejected here. E Eject Tray Exten sion O[...]

18 Operation Panel A Job Buttons Specific jobs are assigned to these buttons. Scanning will start when any of these buttons are pressed. The scanned images will be processed as follows for ea ch button: COPY: Prints scanned images to a specified print er. FILE : Sav es scanned images in a specified folder. E-MAIL : Sends a new e-mail m essage with [...]

19 Error Displays Rear A USB Connector Connect the supplied USB c able (or Hi-Speed USB 2.0 com patible cable) here. B ADF Connector CAUTION Never disconnect th e ADF con nector. The feeder will stop functioning if the ADF connector is d isconnected. C Power Connector Connect the supplied AC adapter here. The business card feeder is open (waiting f[...]

20 Handling Do cuments Feeding Methods There are three feeding methods (feeder, flatbed, business card feeder) for scanning documents with this scanner. The types of documents that can be scanned with each method are as follows. Precautions for Using the Feeder • When scanning a multipage document in a single scan procedure using the feeder, make[...]

21 • Do not wear loose clothing or jewelry that may get caught in the scanner while you are using it. Doing so may result in personal injury. Be extra careful of neckties and long hair. If anything becomes caught in the scanner, immediately disconnect the power plug from the power outlet to stop the scanner. • Documents with curled edges may re[...]

22 Placing Do cuments into th e Feeder 1 Fan the pag es of the doc ument to be sca nned, and load the docum ent into th e feeder with the scanning si de faci ng up . 2 Adjust the docume nt guides to the edges of the docume nt. IMPORTANT • Close the busines s card feeder . The documents placed into the feeder cannot be scanned if the business card[...]

23 Placing Do cuments on the Flatbed 1 Place the do cument on th e flatbed with the scanning side faci ng do wn, and ali gn t he upp er le ft corner of th e docume nt with the positioning guid e on the flatbed. IMPORTANT • Do not place objects other than the document to b e scanned onto the flatbed platen glass. Doing so may result in damage or p[...]

24 Placing Ca rds into the Busine ss Card Feeder 1 Open t he busines s card feed er. 2 Hold down th e lever ( A ) on the side of the bus iness ca rd feeder , and place the cards into th e feeder w ith the scan ning side fac ing up. Fully insert the ca rds until th ey reach th e stopper s ( B ) at the back of the feeder. 3 Close th e business card f[...]

25 Scanning Supplied Softwar e The following software is supplied with t he scanner, and can be installed from t he supplied Setup disc. • ISIS/TWAIN Driver The ISIS/TWA IN driver is used for this scanner. Open the drive r to configure the scanning conditions if you are performing scan ning operations. (See p. 48.) IMPORTANT Operation of the ISIS[...]

26 Scanning with Ca ptureOnTouch This section des cribes the DR-2020U ’s scanning application, CaptureOnTouch. Capt ureO nTou ch F eat ures Using CaptureOnTouch allows you to s can using easy-t o-follow on- screen instructions. In addition, by assigning scan functions to the buttons on the DR-2020U s canner’s operation panel, you ca n perform s[...]

27 Select Scan Job Register the scanning conditions and output methods as jobs, and then select a job t hat matches your intended purpose to begin scanning. You can also select registered jobs using the buttons on the operation panel. • Three preset jobs are assigned to the job buttons, and the respective scanning procedures will be proces sed au[...]

28 Outputs Methods There are four methods avail able for proces sing scanned images. * [Attach to E-m ail] in [Scan First], and [Send b y E-mail] in [Select S can Job]. Starting Capt ureOnTo uch CaptureOnTouch resides on your system when you log on to Windows, and a CaptureOnTouch icon appears on the taskbar (default). When you double-click (Captur[...]

29 Scanner Set tings Configure various scan settings, such as the scanning method and document size. [Scan First ] and [Select Scan Job] share the same sc anner setting items. IMPORTANT Scanner settings include the basic settings found in the [Scanner setting] dialog box (or [Scanner setting] tab), and the advanced settings found in the driver sett[...]

30 ● [Use advanced settings dialog box] Scanner settings other than the basic settings are configured on the driver settings scr een. To open the dr iver settings scre en, select the [Use advanced settings dialog box] check box and click [Open]. For details on setting items, see “Configuring the ISIS/TWAIN Driver” on p. 48 , or refer to the H[...]

31 While scanning is in progress, the numb er of pag es scanned is displayed in addition to the scanner settings. When document scanning is finished, the output method selection screen appears. 3 Spec if y the ou tput metho d. 4 Configure settings for the output method. • [Save to folder] Specify the file name, format, and destination for the im [...]

32 • [Attach to E- mail] Specify the file nam e and format for the image file to be attached to the e-mail. To use this function, you must specify the MAPI-compat ible (Microsoft M essaging Application Pro gramming I nterface) e-mail application (such as Windows Mail and Outlook Express) that you want to use a s the default applicatio n for your [...]

33 5 Click the output bu tton to output the sca nned images . The name of the output button differs depending on the selected output method. The completion screen appears after the scanned images are output. 6 Press the STOP but ton on the op eration panel. The display panel m essage cle ars. This complet es the scan procedure. Outpu t butt on[...]

34 Scanning with the Job Bu ttons Under default settings, the following jobs are assigned to the job buttons on the scanner. When y ou load a document into the scanner and press a job button, C aptureOnTouch starts and sc anning begins. The following describes the procedure for scanning. 1 Place th e documen ts into the sc anner. For details on loa[...]

35 You can change the settings for the output method here. For details on output method settings, see “Outputs M ethods” on p. 28 . Click the output butt on to c ontinue and output the scanned images. The name of the output but ton differs depending on the selected output method. The completion screen appears after the scanned images are output[...]

36 Hin t If you select a registered job and click [Job list/edit], the [Job editing] dialog box appears allowing you to ed it the settings of the selected job. 4 Select an [Unco nfigured] job number from the job list. The title bar display changes to [ Register new job]. Hin t If you select a job that is already registered, the title bar display re[...]

37 [Compose e-mai l] This tab appears w hen [Send by E -mail] is selected in the [Output method] list box. Compose an e-mail message to which scanned images will be at tached and sent in this tab. To send a n e-mail message with sca nned image attachments, you must configure the e-mail settings. For details, see “E-Mail Settings” on p. 37 . [Sc[...]

38 4 Configure the settings fo r the mail s erver. • Enter the mail server address in [Mail Server]. • If necessary, enter t he port number to use for s ending mail in [Port number]. • Specify the authentication method for the mail server in the [Authentication method] list box. If necessary, click [Access setting] to specify a user nam e and[...]

39 Hint If you select the [Confirm output] check box and execute a job for which the output m ethod is [Send by E-ma il], the following output confirmation screen appears after scanning is finished, allowing you to confirm and edit the regist ered settings for the job . Scanning with the Regist ered Jobs 1 Place th e documen ts into the sc anner. F[...]

40 Other Me thods for Scan ning You can also operate Ca ptureOnTouch from a computer. This s ection describes the procedures for this method. Scanning from the Taskbar Menu Taskbar me nu Click (CaptureO nTouch), and click a registered job or [Scan Firs t] in the menu that appears. Scanning from the Main Screen Double-click ( CaptureOnTouch) to disp[...]

41 Scanning with Ca pturePerf ect 3.0 CapturePerfect 3.0 is an ISIS -compliant application developed for Canon document scanners. For more informat ion on CapturePer fect 3.0, refer to t he CapturePerfect 3. 0 Operation Guide. Scanning w ith Capt urePerfec t The following scanning m ethods are av ailable for selection from t he [Scan] menu in Captu[...]

42 Scan to Presentation This mode is useful when a com pact scanner is used in an environment such a s a conferenc e hall, where it is c onnected to a large display or projector. By setting CapturePerfect to full-screen display before scanning, you can display sc anned images at full size on the screen. Basic Scanning Procedure The following descri[...]

43 5 Click [O K] to finish scanner se lectio n. 6 Select [Scan Batch to File] from the [Sc an] menu. The [Scan Batc h to File Setting] dialog box appears. 7 Click [Sca nner Se tting], and con figure th e scanner settings. The properties dialog box for the scanner driver appear s. 8 Configure the sc anning cond itions. Hin t • To scan using the fl[...]

44 10 Place the do cument s into the sca nner, a nd cl ick [Sa ve] to star t scan nin g. IMPORTANT Depending on the [Feeder/Flatbed] and [Feeding Option] settings, place your documents as follows: • If [Feeding Option] is set to [S tandard Feed ing], place your documents before s tarting the scan p rocedure. When t he entire document has been sca[...]

45 12 When scanning is complete, select [Exit] f rom the [File] menu to qui t C apt ure Perfec t. Registering Jobs and Scanning You can regist er the scanning conditions and sc an mode in ad vance as a job with CapturePerfect. By selecting [ Scan Job] from the [Scan] menu, you can specify these r egistered jobs and perform scanning. Registerin g Jo[...]

46 [Scan To Mail]: Attaches sc anned images to an e-mail messa ge and sends it. [Sca n T o P rin t]: Prints scanned images to a specified printer. 5 Click [D etail Settings ]. A settings dialog box based on the specified function appears. [Sca n T o P C]: Specify the file name, format, and dest ination for the image file t o be saved. [Scan To Mail[...]

47 7 Click [O K] to close th e [Register /Edit/Delet e] dialog box . Hin t • You can register up to 99 jobs. • T o edit the settings of a registered job, select the job and click [Create/Edit]. • T o delete a registered job, select the job to delete and click [Delete]. Executing Sc an Jobs 1 Select a job title from the list box in the job reg[...]

48 Configurin g the ISIS/TWAIN Driver You can open t he ISIS/TWAIN driver to c onfigure scan conditio ns and settings when scanning documents with ISIS/TWAIN-compliant applications (such as CaptureOnTouch). This section des cribes the layout and features of t he ISIS/TWAIN driver. Driver La yout and Feat ures The ISIS/TWAIN driver consists of the f[...]

49 [Brightness] Tab Adjust the brightness and contrast of scanned images. You can also click [Gam ma] to configur e gamma corre ction settings. [Image processing] Tab Configure the image processing settings. Hint The [Reverse Image] check box does not appear if the driver is opened from an ISIS-com pliant application. [Others] Tab Configure the set[...]

50 Basic Condit ion Settings This sectio n provides an overview of the basic setting items that are needed to configure the scanner settings. Specifying the Basic Conditions for Scanning When scanning documents, mak e sure to s pecify the Mode, P age Size, Dots per inch, and Scanning S ide, from the [B asic] tab. [Mode] Select the scanning mode. Hi[...]

51 [Feeder/Flatb ed] Specify whether to scan documents using the feeder or the flatbed when the business card feeder is closed. If [Auto] is select ed, scanning occurs from the feeder only when documents are p laced in the feeder. (If there are no document s in the feeder, the document s placed on t he flatbed are scanned.) Hint • To scan using t[...]

52 Configuring the Scanner Settings Configure the scanning conditions based on the desired scanning results. When you w ant to delete blank pages in two-sided documents Set [Scanning Side] to [Skip blank page] i n the [Basic] tab to delet e scanned blank pages in a document . Hint When [Skip b lank page] is selected, the [Setting] button is enabled[...]

53 When you w ant to e nhance conto urs in im ages Adjust the [Edge emphasis] setting in t he [Image processing] tab. When you w ant to elimi nate bla ck borders aroun d scanned im ages Select the [Borde r Removal] check box in the [Image p rocessing] tab. The black borders that surround scanned images are removed. When you w ant to r everse the bl[...]

54 When you w ant to clarify text that is difficu lt to read Set [Mode] to [Advanced Text Enhancement] or [Advanced Text Enhancement ll] in the [Basic] tab. T he background sur rounding the text is remov ed or proc essed, emphas izing the text f or easy reading. When you w ant to rem ove the bla ck spots in scanned images w hile scanni ng docum ent[...]

55 When you wa nt to rotate the ima ges of a docum ent that is loaded horiz ontally to the correct orie ntation Specify the rotation angle from the [Document Orientation] drop-down list in the [Image processing] tab. Hint Images are rotated according to the orientation of the loaded document and the selected angle. When you want do cument feeding t[...]

56 If you use Adobe Acrobat 9.0 with this machine and scan using the Custom Scan method, you should display the scanner’s Native Interface because you will not be able to scan correctly on the specified paper size. Procedure for Show ing the Nativ e Interface in Custom Scan 1 Click [C reate], a nd then sele ct [PDF fr om Scan ner] - [Custom Scan [...]

57 Mode-Dependent Function Limitations Depending on the [Mode] setting selected in t he [Basic] tab, some of the settings in each of the driver tabs may be disabled as follows. [Brightness] tab ✓ : Available for setting — : Not available for setting [Image proce ssing] tab ✓ : Available for setting — : Not available for setting Scanning Mod[...]

58 Scanner Op eratio n Setting s You can spe cify the wait time before the sc anner enters the s leep mode and specify whether to turn the scanner ON and OFF automatically when t he com puter is turned ON and OFF. To configure these s ettings , open the Scanner Properties screen. Opening the Scanner Properties Screen The instructions shown are when[...]

59 Scanner Property Settings This section describes the setting items in the [ CCFL Control] and [Power Control] tabs. Hint The [Event] tab is a standard tab i n the operating system. For details on this tab, refer to the operation manual or Help for your operating system. [CCFL Control] Specify the wait ti me before the s canner enters the sleep m[...]

60 Maintena nce Routine Cleaning Clean the scanner on a regular basis to maintain scanning performance. WARNING • For safety, always turn the power switch OFF and disconnect the power cord before cleaning the scanner and the inside of t he feeder. • Do not use spray-type cleaners to clean the scanner. P recision mechanisms may ge t wet and malf[...]

61 2 Close th e feeder gently . CAUTION When closing the feeder, be careful not to get your f ingers caught, as this may result in personal injury. Cleani ng the Ro ller Un it and Separati on Pa d If streaks appear in scanned images, o r if scanned d ocuments become dirty, the r oller unit and se paration pad may b e dirty. Be sure to clean them re[...]

62 3 Remove the rolle r unit. Hold the center of the roller unit ( roller portion), lift the lock leve r side ( A ), then the ot her side ( B ). 4 Grasp both sides of the separation pad with your fingers, and re move the sepa ration p ad. 5 Use a cloth damp ened with water and thoroughly wrung out to wip e the roller s and sep aration pad clean. At[...]

63 3 Lower the lock lever to s ecure the roller unit into place. You can lo wer the lock lever smo othly by gent ly bending it inward. 4 Close th e feeder co ver and document feed tray. CAUTION When closing the feeder cover and document feed tray, be careful not to get your fingers caught, as t his may result in personal injury. IMPORTANT The separ[...]

64 Troubleshooting This section des cribes the problem s that m ay occur while using the scanner and how to resolve t hem. It you cannot resolve a problem, contact your lo cal authorized Ca non dealer or your service representative. Common Pro blems an d Solu tion s Problem 1 The scanner will not turn on. Solutions (1) Confirm that the power switch[...]

65 Probl em 6 Pages are missing. Solutions When the scanner driver 's [Scanning Side] s etting is [Skip Blank Page], documents with ve ry little black may be unintentionally skipped. Select another scan mode setting such as [Simplex] or [Duplex], or decrease the [Ratio of black pixels]. If pages are skipped due to the document double feeding, [...]

66 Software Trou bleshoot ing This section des cribes troubleshooting problems and solut ions for operating the supplied s oftware (CaptureOnTouch and CapturePerfect). If scanning is too slow (1) C lose other running programs, if any. (2) Scanning can be slowed down by memory shor tage caused by memory-res ident applications such as anti-virus prog[...]

67 Can I copy o r back up scanne r setting config urations? CaptureOn Touch Scanner settings are backed up with other setting contents as Environment settings. See also the following question, “Can I copy or back up CaptureOnTouch settings?” . CapturePe rfect Scanner setting configurations c annot be copied or backed up in CapturePerfect. Can I[...]

68 CapturePe rfect Scan using the s can batch print funct ion. Alternatively, register a job with a printer selected as the out put destination. How do I sa ve sca nned dat a in a s hared fold er? CaptureOn Touch ➜ For Scan First scanning, select [Save to folder] on the output method selection screen, and specify the shared folder as the save des[...]

69 3 If the jammed docum ent does not appear wrin kled or otherwi se d amaged, close the feeder cove r, and pres s the STOP button. The jammed document is ejected, and the error message is cleared on the display. 4 If the document is jammed at an angle or wr inkled, carefully remove the doc ument without tearing it. IMPORTANT Remove the d ocument c[...]

70 Uninstalling the Software Some scanner malfunctions can be resolved by reinstalling the software. Be sure to perform the procedure below to unin stall the software before reinstalling it. Uninsta lling th e ISIS/T WAIN Drive r This section des cribes how to uninstall the ISIS/TWAIN dr iver as an example using Windows Vista. You c an use the s am[...]

71 4 Click [Y es]. 5 Click [Finish].[...]

72 Appendix Specific ations Scanner Type Desktop AD F/flatbed scanne r Document Size Feeder Width: 5.5" to 8.5" (140 m m to 216 mm) Length: 3.9" to 14. 0" (100 mm to 356 m m) Thickness: 13 to 32 lb bond (52 to 128 g/ m 2 ) (0.002" to 0.006" (0.06 mm to 0.15 mm)) Capacity: 50 sheets or stacked to a height of 0. 2" [...]

73 Replacement Parts Roll er U ni t Product Code: 4048B001 Sepa rati on Pa d Product Code: 4048B002 • For details on replacing the roller unit and separation pad, see “Cleaning the Roller Unit and Separation Pa d” on p. 61 . • For further details on replacem ent, contact your local authorized Canon dealer.[...]

74 External Di mensions 17.3" (4 40 mm) 2.36" (60 mm) 1.97" (50 mm) 15.8" (400 mm) 16.3" (415 mm) 9.72" ( 247 mm) 7.1" (18 0 mm) 5.5" (14 0 mm) 5.91" (150 mm)[...]

75 Index A ADF connector ........... .... .... .... ....... .... .... .... ....... .... .... ...... ..... .... ... 19 Adobe Acrobat ......... ...... .... .... ....... .......... .... ..... ...... .......... ..... .... . 55 B Business card feeder ....... .... ....... .... .... .... ....... .... .... .... ...... ....17 , 24 C CaptureOnTouch ........ [...]

76 R Replacement parts Roller unit .... ..... ...... .... .... ..... ...... .... .... ....... .... .... .... ... 61 , 62 , 73 Separation pad ...... .... .... ..... ...... .... .... ....... .... .... .... ... 61 , 62 , 73 S Scanning CaptureOnTouch ....... .... ..... .... ...... .... .... ....... .... .... .... ....... .... . 26 CapturePerfect ......[...]

CANON ELECTRONICS INC. 1248, SHIMOKAGEMORI, CHICHIBU-SHI , SAITAMA 369-1892, JAPAN CANON U.S.A. INC. ONE CANON PLAZA, LAKE SUCCESS, N.Y. 11042 , U.S.A. CANON CANADA INC. 6390 DIXIE ROAD, MISSISSAUGA, ONTARIO L5T 1P7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59-61, P. O.BOX 2262, 1180 EG AMSTEL VEEN, THE NETHERLANDS CANON LATIN AMERICA, INC. 703 WATE[...]