HP (Hewlett-Packard) 3700 series manual

HP C olor L as erJet 3 5 5 0 and 3 7 00 se r ies pr inter Use[...]

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HP Color LaserJet 3550 and 3700 series printer User Guide[...]

Copyright and License © 2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in[...]

HP customer care Online Services For 24-hour access to information using a modem or Internet connection. World Wide Web URL: for the HP Color LaserJet 3550 series printer, updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/clj3550 ; for the HP Color L[...]

To check the printer status and settings and view troubleshooting information and online documentation, use HP toolbox. You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP toolbox. See Using the HP toolbox . H[...]

Table of contents 1 Printer basics Quick access to printer information .................. .......................... ........... ....................... ............. 2 User guide links ..................... .................... ... ................................ ............... . .......... ........ ....2 Where to look for more information .....[...]

PowerSave time ............ ........... .................. ........... ............ ............. ................... ............... . 41 Display brightness ..................... ....... ....... ....................... .................... .... ....... . .................. 42 Personality (available for the HP Color LaserJet 3700 series printer) ..[...]

Options for binding 2-sided printing jobs .......................................................................... 83 Manual 2-sided printing ................ .................... ................................. .............. .................83 Special printing situations ................ ...................... ......... ....... .............[...]

Approximate replacement intervals for supplies for the HP Color LaserJet 3550 series printer ............... ................... .. ... ................. ............................... ......................... 108 Approximate replacement intervals for supplies for the HP Color LaserJet 3700 series printer ............... ................... .. ..[...]

Print quality problems associated with paper jams .......... ............... ................... ............191 Print quality problems associated with toner buildup inside the printer .................... .....191 Print quality troubleshooting pages ....... . ................... ................... ....................... ...........191 Calibratin[...]

Checking DIMM installation ............................................................................................ 225 Installing an HP Jetdirect print server card in the HP Color LaserJet 3700 series printer . . .226 To install an HP Jetdirect print server card ................ ............. .............. .............. ...........226 Glossa[...]

1 Printer basics This chapter contains information on becoming familiar with the printer features. The following topics are covered: ● Quick access to printer information ● Printer configurations ● Printer features ● Walk around ● Printer software ● Print media specifications ENWW 1[...]

Quick access to printer information User guide links ● Walk around ● Replacing supplies and parts Where to look for more information Several references are available for use with this printer. For the HP Color LaserJet 3550 series printers, see http://www.hp.com/support/clj3550 . For the HP Color LaserJet 3700 series printers, see http://www.hp[...]

Using the printer User Guide —Detailed information for using and troubleshooting the printer. Available on the CD-ROM that came with the printer. Online Help —Information about printer options that are available from within the printer drivers. To view a Help file, access the online Help through the printer driver. ENWW Quick access to printer [...]

Printer configurations Thank you for purchasing the HP Color LaserJet 3550 series printer or the HP Color LaserJet 3700 series printer. These printers are available in the configurations described below. HP Color LaserJet 3550 printer The HP Color LaserJet 3550 printer is a four-color, laser printer that prints 16 pages per minute (ppm) in both mon[...]

HP Color LaserJet 3700 printer The HP Color LaserJet 3700 printer is a four-color, laser printer that prints 16 pages per minute (ppm) in both monochrome (black and white) and color. ● Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of various paper types and sizes or 10 envelopes and a 250-sheet paper feede[...]

HP Color LaserJet 3700dn printer The HP Color LaserJet 3700dn printer includes the features of the HP Color LaserJet 3700n printer, automatic 2-sided (duplex) printing, and a total of 128 MB of SDRAM. HP Color LaserJet 3700dtn printer The HP Color LaserJet 3700dtn printer includes the features of the HP Color LaserJet 3700dn printer, plus an additi[...]

Printer features This printer combines the quality and reliability of Hewlett-Packard printing with the features listed below. For more information on the features of the HP Color LaserJet 3550 series printer, see the Hewlett-Packard website at http://www.hp.com/support/clj3550 . For more information on the features of the HP Color LaserJet 3700 se[...]

HP Color LaserJet 3550 series printer HP Color LaserJet 3700 series printer Fonts Not applicable ● 80 internal fonts available for both PCL and PostScript emulation. ● 80 printer-matching screen fonts in TrueType™ format available with the software solution. Paper handling ● Prints on paper from 76 by 127 mm (3 by 5 inches) up to 215 by 355[...]

HP Color LaserJet 3550 series printer HP Color LaserJet 3700 series printer Connectivity ● Hi-Speed Universal serial bus (USB) 2.0 cable interface. ● HP Jetdirect en3700 external print server; standard on the HP Color LaserJet 3550n printer. ● HP Web Jetadmin software. ● Standard, bidirectional, parallel cable interface (IEEE-1284 compliant[...]

Walk around The following illustrations identify the locations and names of key components of this printer. Front view (shown with 500-sheet paper feeder) 1 on/off switch 2 Tray 3 (optional; 500 sheets of standard paper) 3 Tray 2 (250 sheets of standard paper) 4 Tray 1 5 front door 6 printer control panel 7 output bin extender, for use with B5 (JIS[...]

Back and side view 1 upper rear door 2 parallel connection (available on the HP Color LaserJet 3700 series printer) 3 lower rear door (rear output bin) 4 USB connection 5 power connection 6 Tray 3 (optional) 7 on/off switch 8 EIO connection (available on the HP Color LaserJet 3700 series printer) 9 DIMM access door (available on the HP Color LaserJ[...]

Printer software Included with the printer is a CD-ROM containing the printing system software. The software components and printer drivers on this CD-ROM help you use the printer to its fullest potential. See the getting started guide for installation instructions. NOTE For the latest information about the printing system software components, view[...]

Printer drivers for the HP Color LaserJet 3550 series printer Operating system 1 JetReady 4.1 Windows 98, Me Windows NT 4.0 Windows 2000 Windows XP (32-bit) Windows XP (64-bit) Windows Server 2003 (32-bit) Windows Server 2003 (64-bit) Macintosh OS 1 Not all printer features are available from all drivers or operating systems. See the online Help in[...]

Additional drivers The following drivers are not included on the CD-ROM, but are available from http://www.hp.com/go/clj3700software . These drivers are for the HP Color LaserJet 3700 series printer only. ● OS/2 PS and PCL printer driver ● UNIX model scripts ● Linux drivers NOTE The OS/2 drivers are available from IBM and are packaged with OS[...]

UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks. It is available for download from HP Customer Care Online at http://www.hp.com/support/net_printing . Linux For information about Linux support, go to http://www.hp.com/go/linux . Utilities The HP Color LaserJet 3550 series prin[...]

Features The HP embedded Web server allows you to view printer and network card status and manage printing functions from your PC. With the HP embedded Web server, you can do the following: ● view printer status information ● determine the remaining life on all supplies and order new ones ● view and change tray configurations ● view and cha[...]

Print media specifications For optimum results, use conventional 75 g/m 2 to 90 g/m 2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. Supported paper weights and sizes Tray 1 paper sizes 1 Tray 1 Dimensions Weight or thickness Ca[...]

Tray 2 paper sizes 1 Tray 2 Dimensions Weight or thickness Capacity Letter 216 by 279 mm (8.5 by 11 in) 60 to 105 g/m 2 (16 to 28 lb bond) 250 sheets (75 g/m 2 ; 20 lb bond) Legal 216 by 356 mm (8.5 by 14 in) 60 to 105 g/m 2 (16 to 28 lb bond) 250 sheets (75 g/m 2 ; 20 lb bond) Executive 184 by 267 mm (7.3 by 10.5 in) 60 to 105 g/m 2 (16 to 28 lb b[...]

2 Control panel This chapter contains information on the printer control panel, which provides control of printer functions and communicates information about the printer and print jobs. The following topics are covered: ● Control panel overview ● Control panel menus ● Menu hierarchy ● Information menu ● Paper handling menu ● Configure [...]

Control panel overview The control panel provides control of printer functions and communicates information about the printer and print jobs. Its display provides graphic information about printer and supplies status, making it easy to identify and correct problems. Control panel buttons and lights 1 help ( ) button 2 back arrow ( ) button 3 ready [...]

Button name Function Up arrow Down arrow Navigate menus and text, and increase or decrease the values of numerical items in the display. Back arrow Navigates backward in nested menus. Menu Enters and exits menus. Stop Halts the current job in progress, presents a choice to resume or cancel the current print job, clears paper from the printer, and c[...]

Printer display 1 message/prompt area 2 supplies gauge 3 print cartridge colors from left to right: black, cyan, magenta, and yello w The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and yellow). W[...]

Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer. Any changes that you make using the computer will override the printer control panel settings. See the Help files associated with the software, or for more info[...]

Menu hierarchy The following tables list the hierarchies of each menu. To access the menus 1. Press M ENU once to access MENUS . 2. Press or to navigate the listings. 3. Press to select the appropriate option. 4. Press to return to the previous level. 5. Press M ENU to exit the MENUS . 6. Press to see additional information about a menu. MENUS Info[...]

Paper Handling TRAY 1 SIZE TRAY 1 TYPE TRAY 2 SIZE TRAY 2 TYPE TRAY 3 SIZE TRAY 3 TYPE Configure device menu See Configure device menu and Changing printer control panel configuration settings for more information. Configure Device PRINTING COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX (available for the HP Color LaserJet 3700dn and 37[...]

SYSTEM SETUP SHOW ADDRESS (available for the HP Color LaserJet 3700 series printer COLOR/BLACK MIX TRAY BEHAVIOR Powersave Time DISPLAY BRIGHTNESS PERSONALITY (available for the HP Color LaserJet 3700 series printer) CLEARABLE WARNINGS (available for the HP Color LaserJet 3700 series printer) AUTO CONTINUE SUPPLIES LOW JAM RECOVERY RAM DISK (availa[...]

DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS paper path test MANU AL SENSOR TEST COMPONENT TEST PRINT/STOP TEST ENWW Menu hierarchy 27[...]

Information menu Use the information menu to access and print specific printer information. Menu item Description PRINT MENU MAP Prints the control panel menu map, which shows the layout and current settings of the control panel menu items. See Printer information pages . PRINT CONFIGURATION Prints the printer configuration page. PRINT SUPPLIES STA[...]

Paper handling menu The paper handling menu allows you to configure trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. NOTE If you have used previous HP LaserJet printers, you might be accustomed to configuring Tray 1 to first mode or to cassette mode. To mimic the settings f[...]

Configure device menu The configure device menu allows you to change or reset the default print settings, to adjust the print quality, and to change the system configuration and I/O options. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this men[...]

Menu item Values Description WIDE A4 NO YES Allows you to change the printable area of A4 paper so that eighty 10-pitch characters may be printed on a single line. The default is NO . Available for the HP Color LaserJet 3700 series printer. PRINT PS ERRORS OFF ON Allows you to select to print PS (emulated PostScript) error pages. The default is OFF[...]

Menu item Values Description PCL FORM LENGTH ORIENTATION FONT SOURCE FONT NUMBER FONT PITCH FONT POINT SIZE Symbol set APPEND CR TO LF SUPPRESS BLANK PAGES Allows you to configure settings for the printer control language. FORM LENGTH sets the number of lines per page. The default is 0 . ORIENTATION determines long-edge versus short-edge page layou[...]

Menu item Values Description ADJUST COLOR CYAN DENSITY MAGENT A DENSITY YELLOW DENSITY BLACK DENSITY RESTORE COLOR VALUES Allows you to modify the half tone settings for each color. The default for each color is 0 . SET REGISTRATION PRINT TEST PAGE Source ADJUST TRAY 1 ADJUST TRAY 2 ADJUST TRAY 3 Allows 1-sided and 2-sided image alignment. The defa[...]

Menu item Values Description OPTIMIZE T1 DOWN T1 UP T2 UP 1 T1 UP 2 T2 DOWN 1 T2 DOWN 2 LEADING EDGE UP LEADING EDGE DOWN REDUCE BKGROUND 1 REDUCE BKGROUND 2 FUSER DOWN 1 FUSER DOWN 2 FILM OFFSET GHOST PREVENTION PRE-ROTATION RESTORE OPTIMIZE Allows you to optimize certain parameters for all jobs rather than (or in addition to) optimizing by paper [...]

Menu item Values Description SHOW ADDRESS AUTO OFF AUTO allows the printer's IP address to be shown on the printer control panel, alternating with the Ready message. The default is OFF . This menu item is displayed only if the printer is connected to a network (available for the HP Color LaserJet 3700n, 3700dn, and 3700dtn printer models). COL[...]

Menu item Values Description DISPLAY BRIGHTNESS 1–10 Allows you to adjust the brightness of the printer's control panel. The default is 5. See Display brightness . PERSONALITY AUTO PS PCL Sets the default personality to automatic switching, PCL, or PostScript emulation. The default is AUTO . See Personality (available for the HP Color LaserJ[...]

Menu item Values Description Language A list of available languages appears. Sets the default control panel language. See Language for more information. I/O menu This menu allows you to configure the printer's I/O options. See Network configuration . Menu item Values Description I/O TIMEOUT 5–300 Allows you to select the I/O timeout in secon[...]

Menu item Values Description RESTORE FACTORY SETTINGS None Allows you to clear the page buffer, to remove all perishable personality data, to reset the printing environment, and to return all default settings to factory defaults. However, this menu does not restore HP Jetdirect network settings to factory default values. POWERSAVE OFF ON Allows you[...]

Diagnostics menu The diagnostics menu allows you or a service representative to run tests that can help identify and solve problems with the printer. Menu item Description PRINT EVENT LOG This item will print an event log that will display the last 50 entries in the printer event log, starting with the most recent. SHOW EVENT LOG This item displays[...]

Changing printer control panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings, such as tray size and type, PowerSave time, printer personality (language), and jam recovery. The printer control panel can also be accessed from a computer by using the Settings page of t[...]

To set manually feed prompt 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight TRAY BEHAVIOR . 7. Press to select TRAY BEHAVIOR . 8. Press to highlight MANUALLY FEED PROMPT . 9. Press to select[...]

To disable or enable PowerSave 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight RESETS . 5. Press to select RESETS . 6. Press to highlight POWERSAVE . 7. Press to select POWERSAVE . 8. Press or to select ON or OFF . 9. Press to set the selection. 10. Press M ENU[...]

To set the personality 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight PERSONALITY . 7. Press to select PERSONALITY . 8. Press or to select the appropriate personality ( AUTO , PS , or PCL )[...]

To set the auto continue 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight AUTO CONTINUE . 7. Press to select AUTO CONTINUE . 8. Press or to select the appropriate setting. 9. Press to set the[...]

Jam recovery This option allows you to configure the printer response to paper jams, including how it handles the pages involved. AUTO is the default value. ● AUTO . The printer automatically turns jam recovery on when sufficient memory is available. ● ON . The printer reprints any page involved in a paper jam. Additional memory is allocated to[...]

Using the printer control panel in shared environments If your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: ● Consult your system administrator before making changes to control panel settings. Changing control panel settings could affect other print jobs. ● Coordinate with other [...]

3 I/O configuration This chapter describes how to configure certain network parameters on the printer. The following topics are covered: ● USB configuration ● Parallel configuration (HP Color LaserJet 3700 series printer only) ● Enhanced I/O (EIO) configuration (HP Color LaserJet 3700 series printer only) ● Network configuration ENWW 47[...]

USB configuration All printer models support USB connections. The USB port is on the back of the printer. Connecting the USB cable Plug the USB cable into the printer. Plug the other end of the USB cable into the computer. 1 2 USB port connection 1 USB port 2 USB connector NOTE You cannot connect the printer to one computer using the parallel cable[...]

Parallel configuration (HP Color LaserJet 3700 series printer only) The HP Color LaserJet 3700 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a b-connector plugged into the printer’s parallel[...]

Enhanced I/O (EIO) configuration (HP Color LaserJet 3700 series printer only) This printer comes equipped with one enhanced input/output (EIO) slot. The EIO slot holds compatible external devices, such as the HP Jetdirect print server network cards or other devices. Plugging an EIO network card into the slot increases the number of network interfac[...]

NetWare networks When using Novell NetWare products with an HP Jetdirect print server, Queue Server mode provides improved printing performance over Remote Printer mode. The HP Jetdirect print server supports Novell Directory Services (NDS), as well as bindery modes. For more information, see the HP Jetdirect Print Server Administrator’s Guide . [...]

Network configuration NOTE The network configuration feature is available for the HP Color LaserJet 3700 series printer when an EIO device is installed. You might need to configure certain network parameters on the printer. You can configure these parameters from the printer control panel, the embedded Web server, or for most networks, from the HP [...]

Configuring TCP/IP parameters using BOOTP or DHCP 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO 1 . 7. Press to select EIO 1 . 8. Press to highlight TCP/IP . 9. Press to select TCP/IP . 10. Press to sel[...]

Setting an IP address 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO 1 . 7. Press to select EIO 1 . 8. Press to highlight TCP/IP . 9. Press to select TCP/IP . 10. Press to select CONFIG METHOD . 11. Pres[...]

Setting the subnet mask 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO 1 . 7. Press to select EIO 1 . 8. Press to highlight TCP/IP . 9. Press to select TCP/IP . 10. Press to select CONFIG METHOD . 11. Pr[...]

Setting the default gateway 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO 1 . 7. Press to select EIO 1 . 8. Press to highlight TCP/IP . 9. Press to select TCP/IP . 10. Press to select CONFIG METHOD . 11[...]

Setting the syslog server 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO 1 . 7. Press to select EIO 1 . 8. Press to highlight TCP/IP . 9. Press to select TCP/IP . 10. Press to select CONFIG METHOD . 11. [...]

Setting the idle timeout 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO 1 . 7. Press to select EIO 1 . 8. Press to highlight TCP/IP . 9. Press to select TCP/IP . 10. Press to select CONFIG METHOD . 11. P[...]

Disabling network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: ● decreases printer-generated network traffic ● prevents unauthorized users from printing to the printer ● provides only pertinent information on the configuration page ● allows the p[...]

To disable AppleTalk 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO 1 . 7. Press to select EIO 1 . 8. Press to highlight APPLETALK . 9. Press to select APPLETALK . 10. Press to select ENABLE . 11. Press [...]

4 Printing tasks This chapter describes how to perform basic printing tasks. The following topics are covered: ● Controlling print jobs ● Selecting paper ● Configuring trays ● Printing on special media ● 2-sided (duplex) printing ● Special printing situations ● Managing memory (HP Color LaserJet 3700 series printer only) ENWW 61[...]

Controlling print jobs In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull paper when you send a print job. The Source , Type , and Size settings appear in the Page Setup , Print , or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatica[...]

Priority for print settings Changes made to print settings are prioritized (or take precedence) depending on where the changes are made: NOTE The names of commands and dialog boxes might vary depending on your software application. ● Page Setup dialog box . This dialog box opens when you click Page Setup or a similar command on the File menu of t[...]

Operating System Temporary change settings for print jobs Permanently change default settings 1 Macintosh OS X On the File menu, click Print . Change settings that you want on the various pop-up menus. On the File menu, click Print . Change settings that you want on the various pop-up menus, and then on the main pop-up menu, click Save Custom Setti[...]

Selecting paper You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print media. Before purchasing any paper or specialized forms in quantity, verify that your paper supplier obtains and understands the print media requirements specified in th[...]

● Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 190° C (374° F) for 0.1 second. ● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190° C (374° F) for 0.1 second. To order HP Col[...]

Configuring trays The HP Color LaserJet 3550 and 3700 series printer allows you to configure trays by type and size. You can load different paper in the printer trays and then request paper by type or size in the application or the printer driver. NOTE If you have used previous HP Color LaserJet printers, you might be accustomed to configuring Tray[...]

Tray 1 custom paper Use the ANY SIZE size setting when the paper on which you want to print does not exactly match the size of the paper specified in the document you are printing. The printer will look first for paper that exactly matches the document, and then it will look for and print from the tray set to ANY SIZE or ANY TYPE . Use the ANY CUST[...]

1. Press to highlight Y DIMENSION . 2. Press to select Y DIMENSION . 3. Press or to highlight the correct value. 4. Press to select the value. If the value entered is outside the valid range, Invalid value will appear for two seconds. The display prompts you to enter another value. Printing from Tray 1 (multipurpose tray) Tray 1 is a multipurpose t[...]

3. Slide out the tray extender and, if necessary, open the additional tray extender. 4. Slide the width guides slightly wider than the print media. ? 5. Place print media into the tray with the side to be printed up, and the top, short edge in first. NOTE If you are printing on two sides, see 2-sided (duplex) printing for loading instructions. ? 70[...]

6. Slide the paper width guides inward until they lightly touch the print media stack on both sides without bending it. Make sure the print media fits under the tabs on the width guides. ? CAUTION Wait for the printer to finish printing before closing Tray 1 (optional). Closing the tray before the printer finishes can cause jams. 7. If you are prin[...]

To load envelopes into Tray 1 1. Open Tray 1. 2. Slide out the tray extender and, if necessary, open the additional tray extender. 3. Set the paper width guides. ? 72 Chapter 4 Printing tasks ENWW[...]

4. Load up to 10 envelopes in the center of Tray 1 with the side to be printed on facing up, with the stamp area closest to the printer, and the short edge toward the printer. Slide the envelopes into the printer as far as they will go without forcing them. ? 5. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure [...]

Printing from Tray 2 and Tray 3 Tray 2 holds up to 250 sheets of standard paper. Tray 2 adjusts for many sizes. Optional Tray 3 holds up to 500 sheets of standard paper. Tray 3 attaches underneath Tray 2. Tray 3 accepts letter- and A4-size paper. When Tray 3 is properly installed, the printer detects it and lists Tray 3 as a choice in the control p[...]

3. Move the side width guides until the blue arrows on the width guides point to the size of paper you are loading. 4. On the back of the tray, press the blue ridges and slide the length guides until the arrow symbol points to the size you are loading. 5. Load the paper into the tray. If this is special paper such as letterhead, load it with the si[...]

6. Push down on the stack of paper to lock the metal lift plate into place. Make sure that the stack of paper is flat and that the paper is below the height tabs. 7. Slide the tray back into the printer. Loading paper into Tray 3 1. Pull the tray out of the printer and remove any paper. 76 Chapter 4 Printing tasks ENWW[...]

2. Raise the output bin extension. 3. Adjust the length guides. For letter-size paper, raise the blue rear stop. For A4-size paper, lower the blue rear stop. 4. Adjust the width guides. For letter-size paper, press the center of the side width guides outward as far as possible. For A4-size paper, press the blue ridges, on the outside of the side wi[...]

5. Load the paper into the tray. If this is special paper, such as letterhead, load it with the side to be printed down and the top edge toward the front of the tray. NOTE If you are duplex printing, see 2-sided (duplex) printing for loading instructions. 6. Make sure the stack of paper is flat in the tray at all four corners, and keep it below the[...]

Printing on special media Use these guidelines when printing on special types of media. Transparencies When printing on transparencies, use the following guidelines: ● Handle transparencies using the edges. Oils from your fingers deposited on the transparency can cause print quality problems. ● Use only overhead transparencies recommended for u[...]

Adhere to the following guidelines to help ensure proper printing on envelopes and to help prevent printer jams: ● Do not load more than 10 envelopes into Tray 1. ● The weight rating of envelopes should not exceed 90 g/m 2 (24 lb bond). ● Envelopes should be flat. ● Do not use envelopes with windows or clasps. ● Envelopes must not be wrin[...]

HP LaserJet Tough paper When printing on HP LaserJet Tough paper, use the following guidelines: ● Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems. ● Use only HP LaserJet Tough paper with this printer. HP products are designed to work together for optimu[...]

2-sided (duplex) printing The printer can print on both sides of the paper. If the printer is not equipped with automatic 2-sided printing, see Manual 2-sided printing . Automatic 2-sided printing (available for the HP Color LaserJet 3700dn and 3700dtn printers) NOTE You must specify automatic 2-sided printing options in your software application o[...]

To enable or disable 2-sided printing from the printer control panel NOTE Changing settings for 2-sided printing through the printer control panel affects all print jobs. Whenever possible, change settings for 2-sided printing through your software application or printer driver. 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure De[...]

To manually print on two sides (duplex) 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: For Tray 1, load the letterhead paper with the first side down, bottom in first. For Tray 2 (250-sheet tray) or Tray 3 (500-sheet tray), load th[...]

8. Go to the printer. When the MANUAL FEED prompt appears, remove any blank paper from Tray 1. Insert the printed stack with the blank side up, top edge in first . You must print the second side from Tray 1. NOTE Do not discard any blank sheets from the printed stack. 9. If prompted by a message at the control panel, press . NOTE If total sheets ex[...]

Special printing situations Use these guidelines when printing on special types of paper. Printing a different first page Use the following procedure to print the first page of a document on a different paper type than the rest of the document. For example, you can print the first page of a document on letterhead paper and the rest on plain paper. [...]

To stop the current print job using the printer control panel Press S TOP on the printer control panel to pause the job that is currently printing. Press to highlight Cancel Current Job . Press to cancel the job. To keep printing the job, press to resume printing. If the print job is too far into the printing process, you may not have the option to[...]

Managing memory (HP Color LaserJet 3700 series printer only) This printer supports up to 448 MB of memory. You can add additional memory by installing Dual Inline Memory Modules (DIMMs). To allow for memory expansion, the printer has three DIMM slots, which accept 64, 128, or 256 MB of RAM each. For information about installing memory, see Working [...]

5 Managing the printer This chapter describes how to manage the printer. The following topics are covered: ● Printer information pages ● Using the embedded Web server (HP Color LaserJet 3700 series printer only) ● Using the HP toolbox ENWW 89[...]

Printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration. The procedures for printing the following information pages are described here: ● menu map ● configuration page ● supplies status page ● usage page (available on the HP Color LaserJet 3700 series p[...]

Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. 1. Press M ENU to enter the MENUS . 2. Press to highlight Information . 3. Press to select Information . 4. Press to hig[...]

Usage page (available for the HP Color LaserJet 3700 series printer) The usage page lists a page count for each size of paper that has passed through the printer. This page count includes the number of pages that were printed on one side (simplexed), the number that were printed on two sides (duplexed), and totals of the two printing methods for ea[...]

PCL or PS font list (available for the HP Color LaserJet 3700 series printer) Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM.) 1. Press M ENU to enter the MENUS . 2. Press to highlight Information . 3. Press to select I[...]

Using the embedded Web server (HP Color LaserJet 3700 series printer only) When the printer is directly connected to a computer, use the HP toolbox to view web pages for the printer status. When the printer is connected to the network, the embedded Web server is automatically available. You may access the embedded Web server from Windows 95 and lat[...]

Information tab The Information pages group consists of the following pages. ● Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0 percent indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Sett[...]

Networking tab This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anything other than an HP Jetdirect print server card. Other links Th[...]

Using the HP toolbox The HP toolbox is a Web application that you can use for the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting information. ● View online documentation. ● Set up pop-up alerts (Windows only). You can view the HP toolbox when the printer is directly connected to your [...]

HP toolbox sections The HP toolbox software contains the following sections: ● Status tab ● Troubleshooting tab ● Alerts tab ● Documentation tab ● Advanced Printer Settings window Other links Each page in the HP toolbox contains links to the HP website for product registration, product support, and for ordering supplies. You must have Int[...]

Set up status alerts page On the Set up status alerts page, you can choose to turn alerts on or off, specify when the printer should send an alert, and choose from two different types of alerts: ● a pop-up message ● a task bar icon Click Apply to activate the settings. Set up e-mail alerts page On the Set up e-mail alerts page, you can set the [...]

Information tab The Information tab provides quick links to the following information: ● Device status ● Configuration ● Supplies status ● Device information ● Event log ● Usage page (HP Color LaserJet 3700 series printer only) ● Print Info pages Settings tab The Settings tab has links to several pages that allow you to view and chang[...]

6 Color This chapter describes how the printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Managing color ● Matching colors ENWW 101[...]

Using color The HP Color LaserJet 3550 series printer and the HP Color LaserJet 3700 series printer offer great color printing as soon as you set up the printer. They provide a combination of automatic color features to generate excellent color results for the general office user. Also, the HP Color LaserJet 3700 series printer provides sophisticat[...]

NOTE Factors such as the type of monitor you use and the room’s lighting can affect the appearance of colors on your screen. For more information, see Matching colors . The latest versions of Adobe PhotoShop ® , CorelDRAW, Microsoft Office, and many other applications use sRGB to communicate color. Most importantly, as the default color space in[...]

Managing color Setting color options to Automatic will typically produce the best possible print quality for color documents. However, there may be cases when you want to print a color document in grayscale (black and white) or wish to change one of the printer's color options. ● Using Windows, print in grayscale or change the color options [...]

The Neutral Grays setting determines the method used for creating gray colors used in text, graphics, and photographs. For the HP Color LaserJet 3700 series printer, the following options are available for the Neutral Grays setting: ● Black Only generates neutral colors (grays and black) using only black toner. This guarantees neutral colors with[...]

Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) proces[...]

7 Maintenance This chapter describes ways to maintain your printer. The following topics are covered: ● Managing supplies ● Replacing supplies and parts ● Cleaning the printer ● Configuring e-mail alerts ENWW 107[...]

Managing supplies Using, storing, and monitoring print cartridges can help ensure quality printer output. Supplies life The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. For example, when printing text at 5 percent coverage, an HP print cartridge lasts an average of 4,000 or 6,000 pages, depe[...]

Item Printer message Page count Approximate time period 1 Print cartridges REPLACE BLACK CARTRIDGE REPLACE <COLOR> CARTRIDGE 6,000 pages 2 4 months Image Transfer kit REPLACE TRANSFER KIT 75,000 pages 3 50 months Image Fuser kit REPLACE FUSER KIT 75,000 pages 3 50 months 1 Approximate life is based on 1,500 pages per month. 2 Approximate aver[...]

Using the HP toolbox Use the Supplies Status page, which is located on the Status tab. Using the embedded Web server to check print cartridge life (for network-connected printers) 1. In your browser, enter the IP address for the printer home page. This takes you to the printer status page. See Using the embedded Web server (HP Color LaserJet 3700 s[...]

Print cartridge authentication The printer automatically authenticates the print cartridges when the cartridges are inserted into the printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print cartridge. If the printer control panel message states that this is not a genuine HP print cartridge and you bel[...]

Replacing supplies and parts Carefully follow the guidelines in this section when replacing printer supplies or parts. The transfer unit, fuser, and pickup roller are printer parts designed to last the lifetime of the printer. However, if these parts become damaged, they should be replaced. Locating supplies and parts Supplies and parts are identif[...]

The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays a REPLACE <COLOR> CARTRIDGE message. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is n[...]

3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge from side to side. CAUTION Do not touch the shutter or the surface of the roller. 5. Remove the orange shipping locks and the orange shippi[...]

6. Align the print cartridge with the tracks inside the printer, and using the handle, insert the print cartridge until it is firmly seated. 7. Firmly close the front door. After a short time, the control panel should display Ready . NOTE If a cartridge is in the wrong slot or the wrong type for the printer, the control panel will display the messa[...]

To replace the transfer unit WARNING! Remove any jewelry or any other metal items from your body to avoid electric shock. 1. Lift the front door handle and pull down the front door. WARNING! Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of the transfer unit. 2. Grasp the right[...]

3. Grasp the left blue handle and lift to remove the transfer unit from the printer. NOTE For information on how to properly dispose of the used transfer unit, go to http://www.hp.com/ recycle . 4. Using handles, remove the new transfer unit from the bag. Use the blue handles on both sides to hold the transfer unit. 5. Place the new transfer unit o[...]

6. Guide the left side of the transfer unit into the front door of the printer. Insert the two pegs on the left side into the holes, and then lower the right side into the door. 7. Make sure that the blue button on the right blue handle has released (popped up). If the button has not released, grasp the right blue handle and pull the transfer unit [...]

NOTE If the old transfer unit was not at end-of-life when it was replaced (for example, if it was damaged), or if you want to continue printing past the end-of-life message, the transfer unit count must be reset using the printer control panel. Please note that the end-of-life message is provided as a customer service, and printing past it is likel[...]

2. Open the lower rear door (rear output bin). WARNING! The fuser will be hot. Wait 10 minutes before proceeding. 3. Slide out the lower rear door (rear output bin) tray extender. 4. Lift and pull the lower rear door (rear output bin) while using your finger to press the tab with ridges on the left side of the door. Remove the lower rear door (rear[...]

5. Place your thumbs on the blue ridges (near the warning label) and, using fingers, pull up on the blue latches. 6. Pull the fuser out of the printer. NOTE For information on how to properly dispose of the used fuser, go to http://www.hp.com/recycle . 7. Remove the new fuser from the bag. ENWW Replacing supplies and parts 121[...]

8. Hold the fuser with your thumbs on the blue ridges and fingers on the blue latches. Push both sides of the fuser into the printer. 9. Press the black ridges on the front of the fuser until the fuser clicks into place. 10. Rotate the green levers to the up position. 122 Chapter 7 Maintenance ENWW[...]

11. To reattach the lower rear door (rear output bin), hold the door at a 45º angle, and fit the peg into the round hole on the right side. 12. Press the ridges on the tab on the left side of the door, and fit the peg into the round hole. 13. Close the lower rear door (rear output bin). ENWW Replacing supplies and parts 123[...]

NOTE After replacing the fuser, you must also replace the pickup roller. See To replace the pickup roller for instructions. To replace the pickup roller NOTE The printer should still be turned off. 1. Remove Tray 2 and place it on a flat surface. 2. Use one finger to push on the blue side of the pickup roller until the peg comes out of the right ho[...]

4. Remove the new pickup roller from the bag. NOTE For information on how to properly dispose of the used pickup roller, go to http://www.hp.com/ recycle . 5. Hold the blue side of the pickup roller, and insert the left peg into the round hole in the printer. 6. Push in on the pickup roller while lifting up on the right side of the pickup roller, s[...]

7. Rotate the blue side of the pickup roller until it clicks into place. 8. Replace Tray 2. 9. Turn the printer on. After a short time, the printer control panel might display the message NEW FUSER KIT . 10. If the message NEW FUSER KIT appears, go to step 11. If the message does not appear, you must reset the fuser count. See To reset the fuser co[...]

To reset the fuser count 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight RESETS . 5. Press to select RESETS . 6. Press to highlight RESET SUPPLIES . 7. Press to select RESET SUPPLIES . 8. Press to highlight NEW FUSER KIT . 9. Press to select NEW FUSER KIT . 10.[...]

Cleaning the printer During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems, such as toner specks or smearing. This printer has a cleaning mode that can correct and prevent these types of problems. To clean the printer using the printer control panel [...]

Configuring e-mail alerts NOTE If your host software does not support e-mail, this feature might not be available on the HP Color LaserJet 3550 series printer. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e- mail account(s[...]

130 Chapter 7 Maintenance ENWW[...]

8 Problemsolving This chapter describes what to do if problems arise with your printer. The following topics are covered: ● Basic troubleshooting checklist ● Control panel message types ● Control panel messages ● Paper jams ● Common causes of paper jams ● Clearing paper jams ● Paper handling problems ● Troubleshooting information pa[...]

Basic troubleshooting checklist If you are experiencing problems with the printer, the following checklist can help identify the cause of the problem: ● Is the printer connected to power? ● Is the printer on? ● Is the printer in the Ready state? ● Are all necessary cables connected? ● Are any messages displayed on the control panel? ● W[...]

Control panel message types The control panel displays four types of messages that can indicate the status of or problems with the printer. Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. W[...]

Control panel messages Control panel messages Control panel message Description Recommended action If no paper is in the manual feed tray: MANUALLY FEED <TYPE> <SIZE> alternates with To continue press Paper is in Tray 1, but a job sent requires a specific paper type and size that is not currently available. Press to print from the tray.[...]

Control panel message Description Recommended action 13.XX.YY JAM IN TRAY 1 alternates with For help press Clear jam then press A page is jammed in the multipurpose tray. Press for help. or See Clearing paper jams . If the message persists after clearing all pages and exiting Help, contact HP Support. 13.XX.YY JAM IN TRAY X alternates with For help[...]

Control panel message Description Recommended action 20 INSUFFICIENT MEMORY alternates with For help press To continue press The printer has received more data from the computer than fits in available memory. 1. Press to continue printing. NOTE A loss of data will occur. 2. Reduce the complexity of the print job to avoid this error. 3. Adding memor[...]

Control panel message Description Recommended action 40 BAD SERIAL TRANSMISSION alternates with To continue press A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data. For the HP Color LaserJet 3700 series printer only. 1. Press to continue printing. NOTE A loss of data will occur. 2. If the messa[...]

Control panel message Description Recommended action 49.XXXX PRINTER ERROR alternates with To continue turn off then on A critical firmware error has occurred. 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support. 50.X FUSER ERROR For help press A fuser error has occurred. 1. Turn the printer off. 2. Verify the f[...]

Control panel message Description Recommended action 53.XX.ZZ DIMM A BANK B alternates with To continue press the STOP key An error occurred in some memory of the printer. Values A and ZZ are as follows: A DIMM Type 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot 3 4 DIMM Slot 4 ZZ Error number 00 DIMM UNSUPPORTED 01 DIMM SPD FAILURE (unrecognized memory) [...]

Control panel message Description Recommended action 64 PRINTER ERROR For help press alternates with To continue turn off then on Scan buffer error. 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support. 68.X PERMANENT STORAGE FULL alternates with To continue press A non-volatile storage device is full. Press to c[...]

Control panel message Description Recommended action Calibrating...<TEST> The printer is calibrating. No action necessary. Canceling... <JOB NAME> The printer is in the process of canceling a job. The message will continue to be displayed while the job is stopped, the paper path flushed, and any remaining incoming data on the active dat[...]

Control panel message Description Recommended action Event Log Empty SHOW EVENT LOG was selected from the control panel, and the event log is empty. No action necessary. FLASH DEVICE FAILURE alternates with Ready To clear press For the HP Color LaserJet 3700 series printer only. A device failure has occurred on the specified storage device. 1. Prin[...]

Control panel message Description Recommended action INCORRECT <COLOR> CARTRIDGE alternates with For help press A color cartridge is installed in an incorrect slot or the cartridge is the wrong type, and the cover is closed. Press for help. or See Changing print cartridges for more information. Incorrect supplies For status press At least one[...]

Control panel message Description Recommended action LOAD TRAY X <TYPE> <SIZE> alternates with To use another tray press Tray X is either empty or configured for a type and size other than what is specified in the job. Press for help. or Press to print from another tray. See Configuring trays for more information. Loading program X alte[...]

Control panel message Description Recommended action NON HP SUPPLY DETECTED alternates with For help press A new supply has been installed that is not made by HP. This message is displayed until an HP supply is installed or is pressed. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs [...]

Control panel message Description Recommended action Paused alternates with To return to Ready press the STOP key The printer has paused. Press the S TOP key to resume printing. Performing upgrade A firmware upgrade is in process. No action necessary. Do not turn off the printer. Performing... PAPER PATH TEST The printer is performing a Paper Path [...]

Control panel message Description Recommended action Printing... REGISTRATION PAGE The printer is generating the registration page. The printer will return to the SET REGISTRATION menu when the page is completed. Follow the instructions on the printed pages. Printing... SUPPLIES STATUS The printer is generating the supplies status page. The printer[...]

Control panel message Description Recommended action RAM DISK FILE SYSTEM IS FULL alternates with Ready To clear press For the HP Color LaserJet 3700 series printer only. The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full. 1. Use HP Web Jetadmin so[...]

Control panel message Description Recommended action REMOVE ALL PRINT CARTRIDGES alternates with To exit press Cancel Job key The printer is executing a Component Test. Remove all print cartridges. After diagnostics are complete, reinstall all print cartridges. REMOVE AT LEAST ONE PRINT CARTRIDGE alternates with To exit press Cancel Job key The pri[...]

Control panel message Description Recommended action REPLACE SUPPLIES alternates with For status press At least one supply item is out and needs to be replaced and another supply item is either out or low. 1. Press to identify which supplies should be replaced. 2. Press for help. or See Replacing supplies and parts for more information. See Supplie[...]

Control panel message Description Recommended action Rotating <COLOR> motor alternates with To exit press STOP key A component test is in progress; the component selected is <color> Cartridge motor . Press S TOP when ready to stop this test. Rotating motor alternates with To exit press STOP key The printer is executing a Component Test [...]

Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams . Paper jam locations (shown w ithout optional Tray 3) 1 output bin 2 paper path 3 Tray 1 input 4 trays 5 duplex path 6 path to lower rear door (rear output bin) Paper jam recovery This printer automatically p[...]

To disable paper jam recovery 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight JAM RECOVERY . 7. Press to select JAM RECOVERY . 8. Press to highlight OFF . 9. Press to select OFF . 10. Press [...]

Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. Common causes of paper jams 1 Cause Solution Paper does not meet HP-recommended paper specifications. Use only paper that meets HP specifications. See Supported paper weights and sizes . A supply item is installed incorrectl[...]

Common causes of paper jams (continued) Cause Solution Printer supply items have reached the end of their useful life. Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Replacing supplies and parts for more information. Paper was not stor[...]

Clearing paper jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1 1. Remove the paper from the tray. ? 2. Grasp the jammed paper by both corners and pull. ? 156 Chapter 8 Problemsolving ENWW[...]

3. Reinsert the paper in Tray 1. ? 4. Confirm that the paper guides are against the paper without bending it and that the paper does not extend above the fill tabs. ? 5. Press to resume printing. ENWW Clearing paper jams 157[...]

Jam in Tray 2 or Tray 3 1. If the optional Tray 3 is installed, pull out Tray 3 and place it on a flat surface. If the jammed paper is visible, remove it from Tray 3. 2. If the paper is not visible, check inside the printer in the top of the tray opening. Remove any paper. 3. Pull out Tray 2 and place it on a flat surface. 158 Chapter 8 Problemsolv[...]

4. If the paper is visible, remove it. 5. If the paper is not visible, check inside the printer in the top of the tray opening. Remove any paper. 6. Replace Tray 2 and optional Tray 3. NOTE Use Tray 1 and the lower rear door (rear output bin) when printing on heavier paper. See Printing on special media for more information. 7. Press to resume prin[...]

Jam inside the upper rear door NOTE The message 13.XX.YY JAM INSIDEUPPER REAR DOOR can appear on the printer control panel if the upper rear door is open. Make sure the upper rear door is closed when printing. 1. Remove any paper visible in the top output bin. ? 2. Open the upper rear door. 3. Remove any paper. 160 Chapter 8 Problemsolving ENWW[...]

4. Close the upper rear door. 5. If no paper is visible, open the lower rear door (rear output bin). 6. Press down on the green levers and remove the paper. Return the green levers to the up position after removing the page. ENWW Clearing paper jams 161[...]

7. Close the lower rear door (rear output bin). 8. If printing does not resume, press . Jam inside the fuser area 1. Open the lower rear door (rear output bin). NOTE Make sure the green pressure levers are not in the down position. If the green pressure levers are down, they can cause a jam message to display on the printer control panel. 162 Chapt[...]

2. If the paper is visible, press down on the green levers and remove the paper. Return the green levers to the up position after removing the paper, and close the lower rear door (rear output bin). 3. If the paper is not visible, turn the printer off. WARNING! The fuser will be hot. Wait 10 minutes before proceeding. 4. Slide out the lower rear do[...]

5. Remove the lower rear door (rear output bin) by lifting and pulling the right side of the door while pressing the tab with the ridges on the left side of the door. 6. Place your thumbs on the blue ridges (near the warning label), and using your fingers, pull up on the blue latches. 7. Pull the fuser out of the printer. 164 Chapter 8 Problemsolvi[...]

8. On the fuser, squeeze and lift the black tabs to open the shutter door. CAUTION Do not open the shutter door while the fuser is in the printer. 9. Remove any jammed paper. NOTE If the paper tears, make sure that all paper fragments are removed from the paper path before you resume printing. 10. Hold the fuser with your thumbs on the blue ridges [...]

12. To reattach the lower rear door (rear output bin), hold the door at a 45º angle, and fit the peg into the round hole on the right side. 13. Press the ridges on the tab on the left side of the door, and fit the peg into the round hole. 14. Close the lower rear door (rear output bin). Turn the printer on. 166 Chapter 8 Problemsolving ENWW[...]

Jam inside the lower rear door (rear output bin) 1. Open the lower rear door (rear output bin). 2. Press down on the green levers and remove the paper. 3. Lift the green levers, and close the lower rear door (rear output bin). 4. If printing does not resume, press . ENWW Clearing paper jams 167[...]

Jam inside the front door 1. Open the front door. CAUTION Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of the transfer unit. 2. Remove the magenta and yellow print cartridges. 168 Chapter 8 Problemsolving ENWW[...]

3. If necessary, turn the green roller wheel toward the rear of the printer to advance the paper. Remove any paper. NOTE If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 4. Replace the magenta and yellow print cartridges. 5. Close the front door. ENWW Clearing paper jams 169[...]

Jam in the duplexer NOTE This message appears for HP Color LaserJet 3700dn and 3700dtn printer models only. The printer control panel displays the message 13.XX.YY JAM REMOVE TRAY 2 . 1. Remove Tray 2 and place it on a flat surface. 2. Remove any paper in the top of the tray opening. 3. On the left side of the tray opening, pull the green lever str[...]

4. Remove any jammed paper. 5. Push the metal paper-access plate (duplex pan) up until it locks in place. 6. Replace Tray 2. 7. Press to resume printing. ENWW Clearing paper jams 171[...]

Paper handling problems The following table lists common paper handling problems and suggested solutions for resolving them. Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide . For ordering information, see Supplies and accessories . For paper specifications for this printer, see[...]

Printer feeds incorrect page size Cause Solution The correct size paper for Tray 1 is not selected in the printer control panel. From the control panel, select the correct size paper for Tray 1. The paper size is not configured correctly for the tray. Print a configuration page or use the control panel to determine the paper size for which the tray[...]

Paper does not feed automatically Cause Solution Manual feed prompt is set to AL W AY S . The printer will always prompt for manual feed, even if paper is in the tray. Open the tray, reload the paper, and then close the tray. Otherwise, change the manual feed prompt setting to UNLESS LOADED . Using this setting, the printer will prompt for manual f[...]

Transparencies or glossy paper will not feed Cause Solution Unsupported transparencies may have been loaded. Use transparencies designed for HP Color LaserJet printers. The correct paper type is not specified in the software or printer driver. Verify that the correct paper type is selected in the software or printer driver. The tray is overfilled. [...]

Output is curled or wrinkled Cause Solution Paper is damaged or in poor condition. Remove paper from the tray and load paper that is in good condition. Printer is operating in an excessively humid environment. Verify that the printing environment is within humidity specifications. You are printing large, solid-filled areas. Large, solid-filled area[...]

Prints on one side even when 2-sided (duplex) was selected Cause Solution Manual duplex is not enabled. Select manual duplexing (2-sided). See Manual 2-sided printing . The size of paper selected does not support 2- sided (duplex) printing. Load and select a size and type of paper that supports automatic 2-sided printing. Paper handling problems (c[...]

Troubleshooting information pages From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following information pages are described here: ● paper path test page ● registration page ● event log Paper path test page The paper path test page is useful for testing the paper hand[...]

Registration page The registration page prints a horizontal arrow and a vertical arrow that show how far from center an image can be printed on the page. You can set registration values for a tray to center images on the back and front of a page. Setting the registration also allows edge-to- edge printing to be set to within approximately 2 mm (0.0[...]

Printer response problems The following table lists common printer response problems and suggested solutions for resolving them. Printer response problems No display message Cause Solution The printer on/off button is in the off position. Verify that the printer is on. Fans may run while the printer is in Standby mode (off). The printer memory DIMM[...]

Printer is on, but nothing prints Cause Solution The parallel port may have a DOS timeout error. Add a MODE command to the AUTOEXEC.BAT file. See the DOS manual for additional information. The PS (PostScript Emulation) personality is not selected. Select PS or AUTO for the printer language. See Changing printer control panel configuration settings [...]

Printer is on but is not receiving data Cause Solution The printer has not been correctly named for the network or Macintosh. For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer. Unable to select the printer from the computer Cause Solution If you are using a swi[...]

Printer control panel problems The following table lists common printer control panel problems and suggested solutions for resolving them. Printer control panel problems Control panel settings work incorrectly Cause Solution The printer control panel display is blank, even when the fan is running. Fans may run while the printer is in Standby mode ([...]

Color printing problems The following table lists common color printing problems and suggested solutions for resolving them. Color printing problems Printing black instead of color Cause Solution Grayscale is selected in the software application or printer driver. Select Color mode instead of Grayscale or Monochrome mode in the software application[...]

Inconsistent colors after installing a print cartridge Cause Solution Another print cartridge may be low. Check the supplies gauge on the control panel or print a supplies status page. See Printer information pages . Printed colors do not match screen colors Cause Solution Extremely light screen colors are not being printed. The software applicatio[...]

Incorrect printer output The following table lists common printer output problems and suggested solutions for resolving them. Incorrect printer output Incorrect fonts are printed Cause Solution The font has not been correctly selected in the software application. Re-select the font in the software application. The font is not available to the print[...]

Erratic, missing characters or interrupted printout Cause Solution You are attempting to print a PCL job with the printer configured for PostScript Emulation. From the printer control panel, select the correct printer personality, and then resend the print job. You are attempting to print a PostScript job with the printer configured for PCL. From t[...]

Some software applications automatically download fonts at the beginning of each print job. It might be possible to configure those applications to download only soft fonts that are not already resident in the printer. 188 Chapter 8 Problemsolving ENWW[...]

Software application problems The following table lists common software application problems and suggested solutions for resolving them. Software application problems Unable to change system selections through software Cause Solution System software changes are locked out by the printer control panel. Contact the network administrator. The software[...]

Print quality troubleshooting If you are experiencing problems with print quality, the following sections might help identify the cause of the problem. Print quality problems associated with paper Some print quality problems arise from use of inappropriate paper. ● Use paper that meets HP paper specifications. See Supported paper weights and size[...]

● The selected colors are undesirable when printed. Select different colors in the software application or printer driver. ● If you are using a reflective overhead projector, use a standard overhead projector instead. Print quality problems associated with the environment If the printer is operating in excessively humid or dry conditions, verif[...]

Calibrating the printer Calibration is a printer function that optimizes print quality. If you experience any print quality problems, calibrate the printer. 1. Press M ENU to enter the MENUS . 2. Press to highlight Configure Device . 3. Press to select Configure Device . 4. Press to highlight PRINT QUALITY . 5. Press to select PRINT QUALITY . 6. Pr[...]

A Supplies and accessories To order supplies in the U.S., go to http://www.hp.com/sbso/product/supplies . To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html . To order supplies in Canada, go to http://www.hp.ca/catalog/supplies . To order supplies in Europe, go to http://www.hp.com/go/supplies . To order supplies in Asia-Pacifi[...]

Spare parts and supplies availability Spare parts and supplies for this product will be available for at least five years after production has stopped. 194 Appendix A Supplies and accessories ENWW[...]

Ordering from the embedded Web server (for printers with network connections) Use the following steps to order printing supplies directly through the embedded Web server (see Using the embedded Web server (HP Color LaserJet 3700 series printer only) ). 1. In the Web browser on the computer, type the IP address for the printer. The printer status wi[...]

Part Part number Type/size J3258B HP Jetdirect 170x print server (Ethernet) J7942A HP Jetdirect en3700 external print server (10/100base Tx, Hi- Speed USB 2.0) J6061A HP Jetdirect 380x 802.11b wireless print server (USB 1.1) J6035B HP Jetdirect 175x print server (fast Ethernet, 10/100base Tx, USB 1.1) J6072A HP bt1300 Bluetooth wireless printer ada[...]

Part Part number Type/size Cables C2946A IEEE-1284 compliant parallel cable, 3 m (approximately 10 feet) long, with 25-pin male/ micro 36-pin male (“C” size) connector C6518A USB 2.0 printer cable (2-meter standard) Paper C2934A 50 sheets HP Color LaserJet Transparencies (letter) C2936A 50 sheets HP Color LaserJet Transparencies (A4) Q2419A HP [...]

198 Appendix A Supplies and accessories ENWW[...]

B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 3550, 3550n, 3700, 3700n, 3700dn, and 3700dtn printers DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date [...]

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE[...]

Print cartridge, transfer unit, and fuser limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or ope[...]

HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of sup[...]

Repacking the printer If your printer needs to be moved or shipped to another location, perform the following procedure to repack the printer. CAUTION Shipping damage as a result of inadequate packing is the customer's responsibility. The printer must remain upright during shipment. To repack the printer CAUTION It is extremely important to re[...]

204 Appendix B Service and support ENWW[...]

C Printer specifications Specifications information The printer specifications provide information about the size and weight, amount of power needed and used, and noise output of the printer. The specifications also describe how the printer's different operating modes affect power consumption, heat output, and noise output. Physical dimensions[...]

Item 110-Volt Models 220-Volt Models Minimum recommended circuit capacity 5.3 A 3 A Electrical specifications (HP Color LaserJet 3550 series printer) Item 110-Volt Models 230-Volt Models Power requirements 100 to 127 V (+/- 10%) 50 to 60 Hz (+/- 2 Hz) 220 to 240 V (+/- 10%) 50 to 60 Hz (+/- 2 Hz) Minimum recommended circuit capacity 5.3 A 3.0 A Pow[...]

Acoustic emissions (HP Color LaserJet 3700 series printer) Sound power level Declared per ISO 9296 Printing (16 PPM) 1 L WAd = 6.4 Bels (A) [64 dB (A)] Ready L WA d = 5.5 Bels (A) [55 dB (A)] Sound pressure level: bystander position Declared per ISO 9296 Printing (16 PPM) 1 L pAm = 49 dB (A) Ready L pAm = 39 dB (A) 1 The printing speed is 16 PPM fo[...]

208 Appendix C Printer specifications ENWW[...]

D Regulatory information FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio f[...]

Power consumption Power usage drops significantly while in PowerSave mode, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR® (Version 3.0), which is a voluntary program to encourage the development of energy-efficient office products. ENERGY STAR® is a U.S[...]

More than 10 million HP LaserJet print cartridges were recycled globally in 2002 through the HP Planet Partners supplies recycling program. This record number represents 26 million pounds of print cartridge materials diverted from landfills. Worldwide, HP recycled an average of 80% of the print cartridge by weight consisting primarily of plastic an[...]

Visit http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/ environment/productinfo/safety . 212 Appendix D Regulatory information ENWW[...]

Declaration of Conformities Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 3500 HP Color LaserJet 3550 Regulatory Model Number: 3) BOISB-03[...]

Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 3700/3700n/3700dn/3700dtn Regulatory Model Number 4) BOISB-0302-00 Including Q2486A - Option[...]

Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer's Address: 8000 Foothills Blvd., Roseville, California 95747-5677, USA declares, that the product Product Name: Jetdirect en3700 External print server Regulatory Model Number 2) RSVLD--0101 Model number, J7942A confo[...]

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. D[...]

Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 3550, 3550n, 3700, 3700n, 3700dn, 3700dtn, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määrite[...]

218 Appendix D Regulatory information ENWW[...]

E Working with memory and print server cards Printer memory The HP Color LaserJet 3700 series printer has three, dual in-line memory module (DIMM) slots. NOTE For maximum flexibility in DIMM support, the formatter is designed with three 168-pin DIMM slots and a fourth 100-pin DIMM slot. Use these DIMM slots to upgrade the printer with the following[...]

Installing memory and font DIMMs You can install more memory for the printer, and you can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface o[...]

3. Open the DIMM access door by gently prying it with a flat-bladed screwdriver. Remove the door by pulling the door toward the back of the printer. 4. Loosen the screws that hold the formatter door on the printer. Remove the formatter door. 5. Remove the DIMM from the antistatic package. Locate the alignment notches on the bottom edge of the DIMM.[...]

6. Holding the DIMM by the edges, align the notches on the DIMM with the bars in the DIMM slot. 7. Firmly press the DIMM straight into the slot. Close the locks on each side of the DIMM until they snap into place. NOTE If you have difficulty inserting the DIMM or closing the latches, make sure the notches on the bottom of the DIMM are aligned with [...]

8. Align the formatter door in the tracks at the bottom of the slot, and turn the screw to attach the formatter board to the printer. 9. Replace the DIMM access door by inserting the tabs on the door into the slots on the printer. Swing the door shut. 10. Reconnect the power cable and USB/parallel cable. ENWW Installing memory and font DIMMs 223[...]

11. Turn the printer on. 12. If you installed a memory DIMM, go to Enabling memory . If you installed a language font DIMM, go to Enabling the language font DIMM . Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Windows 1. On the Start menu, point to Settings , and cli[...]

To enable fonts from the PCL 6 printer driver for Windows 1. On the Start menu, point to Settings , and click Printers . 2. Select this printer and select Properties . 3. On the Configure tab, click More . 4. Select the Font DIMM check box. 5. In the Configure Font DIMMs dialog box, click Add to add the font file. 6. In the Add Font DIMM dialog box[...]

Installing an HP Jetdirect print server card in the HP Color LaserJet 3700 series printer You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. 2. Disconnect all power and interface cables. 226 Appendix E Working with memo[...]

3. Locate an empty EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot onto the printer, and then remove the cover. You will not need these screws and cover again. 4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card. 5[...]

6. Reconnect the power cable, and turn the printer on. 7. Print a configuration page (see Configuration page ). In addition to a printer configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status information should also print. If it does not print, uninstall and reinstall the pri[...]

Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that allows a computer to find its own IP address. chooser A Macintosh accessory that allows you to select a device. control panel The area on the printer that contains but[...]

font A complete set of letters, numerals, and symbols in a typeface. fuser The assembly that uses heat to fuse the toner onto the paper or other media. grayscale Various shades of gray. halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous- tone image such as a photograph. HP Jetdirect HP product for network p[...]

page buffer Temporary printer memory used to hold page data while the printer creates an image of the page. parallel cable A type of computer cable often used to connect printers directly to a computer rather than to a network. parallel port A connection point for a device connected with a parallel cable. PCL Abbreviation for “Printer Control Lan[...]

TCP/IP An internet protocol (developed by the U.S. Department of Defense) that has become the global standard for communications. toner The fine black or colored powder that forms the image on the printed media. transfer unit The black plastic belt that transports the paper inside the printer and transfers the toner from the print cartridges onto t[...]

Index Symbols/Numerics 2-sided printing binding options 83 control panel settings 82 A accessories ordering 193 auto continue 43 C cancelling a print request 86 cleaning the printer 128 clearable warnings setting display time 43 color adjusting 104 halftone options 104 HP ImageREt 2400 102 managing 104 matching 106 print in grayscale 104 printed vs[...]

input trays configuring 29, 40, 67 IP address 54 J jam recovery setting 45 jams common causes 154 configuring e-mail alerts 129 locations 152 recovery 152 Japanese VCCI statement 216 K Korean EMI statement 216 L language changing 45 M maintenance agreements 202 manual 2-sided printing 83 media colored paper 79 envelopes 79 glossy paper 79 heavy pap[...]

resets menu 37 S safety statements laser safety 216 laser safety for Finland 217 service agreements 202 software applications 16 components and drivers 12 for networks 14 special situations custom-sized paper 86 different first page 86 stopping a print request 86 subnet mask 55 supplies ordering 193 replacement intervals 108 supplies low configurin[...]

236 Index ENWW[...]

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