HP (Hewlett-Packard) XZ 100 manual

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ii zt1100/x z100 and x t1000 S eries Troubles hootin g and Self -Repa ir Gui de Notice This manual and any examples contained h erein are provi ded “as is” and are su bject to change w ithout notice. Hewlett -Packard Co mpany makes no warranty of any kind w ith regard to t his manual, including, but not limited to, the implied warranties of m e[...]

zt1100/x z100 and x t1000 S eries iii Troubles hootin g and Self -Repa ir Gui de Contents Product Information ......................................................................................................... 5 Notebook F eatures.............................................................................................................. ...[...]

iv zt1100/x z100 and x t1000 S eries Troubles hootin g and Self -Repa ir Gui de Reference Inf ormation .................................................................................................... 57 Password Rem oval Policy .............................................................................................................. 57 Hewl[...]

zt1100/x z100 and x t1000 S eries Product Inform ation 5 Troubles hootin g and Self -Repa ir Gui de Product Information This section intr oduces the n otebook and i ts component s, and briefly descri bes basic operation. Notebook Features Figur e 1. Fr o nt Vie w 1. One-Touch b uttons (pr ogrammabl e). 2. Power button. 3. Keyboard statu s ligh ts: [...]

6 Product Inf orm ation zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de Figur e 2. Bac k Vie w 15. AC adapt er jack . 16. Parallel p ort (LPT1) (c olored b urgundy). 17. External monitor (VG A) port (c olored bl ue). 18. S-video (T V out) port ( colored yellow ) (selected m odels). 19. Univ ersal ser ial bus (U SB) port[...]

zt1100/x z100 and x t1000 S eries Product Inform ation 7 Troubles hootin g and Self -Repa ir Gui de Figur e 3. Bot t om Vi e w 32. Infrared port (sele cted mod els). 33. Battery. 34. CD/ DVD drive latc h. 35. RAM cover. 36. Battery latch. 37. Docki ng port. 38. M ini-PCI cover (no u ser- replaceable part s insi de). 39. Hard di sk driv e retain ing[...]

8 Product Inf orm ation zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de Figure 4. Main St at us Li ghts 1. Hard disk drive activity . • On: the notebook is accessing the hard disk drive. 2. Power mode . • Green: the notebook is on (e ven if the display is off). • Amber: the notebook i s on standby . • Off: the n[...]

zt1100/x z100 and x t1000 S eries Product Inform ation 9 Troubles hootin g and Self -Repa ir Gui de Figure 5. Key board St at us Li g hts 1. Caps Lock . Caps L ock is activ e. 2. Num Loc k . Num L ock is activ e. (The Key pad Lock m ust also be on to use the embedded key pad.) 3. CD/DVD drive acti vity. The driv e is active. Figure 6. Multimedi a B[...]

10 Product Inform ation zt1100/x z100 and xt1 000 S eries Troubles hootin g and Self -Repa ir Gui de Operating the Notebook Note This manual des cribes th e notebook in its origin al fact ory config uration, with all s ettings at their default va lu es . Turning the Notebook On and Off Power mode To enter this mode To turn on again On Power mode st[...]

zt1100/x z100 and x t1000 S eries Product Inform ation 11 Troubles hootin g and Self -Repa ir Gui de Resetting the Notebook If Window s or the notebook stops responding and y ou cannot turn the note book off, try the follow ing in the order listed. Press the power butt on to restart. • If possibl e, restart or turn off the noteboo k from wi thin [...]

12 Product Inform ation zt1100/x z100 and xt1 000 S eries Troubles hootin g and Self -Repa ir Gui de Hardw are Specifications The specificat ions shown bel ow are subject to cha nge. F or the latest speci fications, see the H P Notebook web sit e (www.hp .com/ notebooks). Physical A ttributes Dimensions: 13.3/14.1- in mode ls: 318 × 273 × 35 .8 m[...]

zt1100/x z100 and x t1000 S eries Product Inform ation 13 Troubles hootin g and Self -Repa ir Gui de Input/Output 3 universal serial bus (USB) p orts. 15-pin VGA video-o ut (blue) with DDC support. (R esolution up to 1600 × 120 0 × 64K or 16M colors. R efresh rate of 60 to 100 Hz, dependi ng on resolution and color depth.) RJ-45 LAN jac k . 25-pi[...]

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zt1100/x z100 and x t1000 S eries Troubles hootin g and Diag nostic s 15 Troubles hootin g and Self -Repa ir Gui de Troubleshooting and Diagnostics This section contai ns solutions to several ty pes of problems you m a y encounter when using the notebook. Try the solutions one at a tim e, in the order in which t hey are presented. You can also find[...]

16 Troubles hootin g and Diag nostic s zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de CD and DVD Problems If y ou can’ t boot f rom a CD in the C D/ DVD drive • Make sure the CD is boot able, such as a Re covery CD . • Make sure the CD- RO M/D VD drive is selected as the boot device — see “ Changing the Boot [...]

zt1100/x z100 and x t1000 S eries Troubles hootin g and Diag nostic s 17 Troubles hootin g and Self -Repa ir Gui de If a DVD mov ie doesn ’ t fill the screen • Each side of a do uble-sided DVD has a different format (standard or widescreen). In widescreen format, bl ack bands appear at the top and bot tom of the screen. To v iew the standard fo[...]

18 Troubles hootin g and Diag nostic s zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de If one or mor e display pixels look ba d TFT di spla y manufacturing is a highl y precise but imperfect technol ogy, and manufacturers cannot produce display s that are cosmetically perfect. Most, if not all, TFT display s exhibit som[...]

zt1100/x z100 and x t1000 S eries Troubles hootin g and Diag nostic s 19 Troubles hootin g and Self -Repa ir Gui de If y ou hav e display pr obl em s while using a si m p le port repli cat or or a CRT moni t or • If you dock to a si mple port replicator or attach a C RT monitor whil e the notebook is o ff, the notebook may not properly recognize [...]

20 Troubles hootin g and Diag nostic s zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de Heat Problems Keep in m ind that your notebook norm ally gets warm during routi ne operation. Charging the bat tery and running gam es and other programs that drive CPU usage toward 100% can f urther increase the notebook ’ s temper[...]

zt1100/x z100 and x t1000 S eries Troubles hootin g and Diag nostic s 21 Troubles hootin g and Self -Repa ir Gui de If y ou can ’ t type the eur o symbol • Hold Alt GR when you press the marked key . • The euro sy mbol is not on the U.S. E nglish keyboard. Ma ke sure the embedded key pad is active (Fn+F8) and Num Lock is on, then press and h [...]

22 Troubles hootin g and Diag nostic s zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de Memory Problems If a message say s you are out of memory • Make sure drive C is not run ning low on free space. • Use the mem or y troubleshoot er in Windows Help and Su pport. • If you are hav ing memory problem s while running[...]

zt1100/x z100 and x t1000 S eries Troubles hootin g and Diag nostic s 23 Troubles hootin g and Self -Repa ir Gui de If the modem di al s i nc orrectly • Check the tel ephone num ber you ent ered, including any digits required for outside acc ess or long distance. • In Control P anel, open P hon e and Modem Options, and c heck the dialing opti o[...]

24 Troubles hootin g and Diag nostic s zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de If the mod em isn ’ t detected • Check the m odem setup. In Control P anel, open Phone and Modem O ptions. • Click Start, Co ntrol Panel, Performance and Mai ntenance, Sy s tem . O n the Hardware tab, ope n the Device Manager. I[...]

zt1100/x z100 and x t1000 S eries Troubles hootin g and Diag nostic s 25 Troubles hootin g and Self -Repa ir Gui de Parallel and USB Problems If a USB mou se doesn ’ t work prope rly • Make sure you fol lowed the manufacturer ’ s installation instruction s completely and have installed the mouse properly . If not, repeat the procedure. • Ma[...]

26 Troubles hootin g and Diag nostic s zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de PC Card (PCMCI A) Problems If the notebo ok d oesn ’ t recognize a P C card • Remov e and reinsert the PC card. • Put the notebo ok on standby, then resum e. • Restart the notebo ok. • If the card requi res an IRQ, make sure[...]

zt1100/x z100 and x t1000 S eries Troubles hootin g and Diag nostic s 27 Troubles hootin g and Self -Repa ir Gui de • If the not ebook ’ s hard disk drive frequently runs (as indicated by the hard driv e light on the front of the notebook) w h ile the n otebook appears to be pause d or running slowly, Window s is likely spending excess ti me wr[...]

28 Troubles hootin g and Diag nostic s zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de • Certain applications can cause excess CPU and power usage. (Users can get Intel Pow e r Monitor from www.intel.co m and monitor CPU load. ) • When play ing DVD movies on battery power, use Power Options in Control Panel to selec[...]

zt1100/x z100 and x t1000 S eries Troubles hootin g and Diag nostic s 29 Troubles hootin g and Self -Repa ir Gui de Pri nti ng Probl ems Hint You can s olve m ost printin g problem s b y using the pr inting tr oubleshoo ter in W indows He lp and Support. If a printe r doesn ’ t print • Make sure the printer i s on and has paper in it. • Make [...]

30 Troubles hootin g and Diag nostic s zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de If the notebo ok won ’ t boot from t he f l oppy di sk dri ve • Make sure the drive is installed correctly. • Make sure the floppy disk drive is selected as t he boot device — see “ Cha nging the Boot Dev ice ” on page 11.[...]

zt1100/x z100 and x t1000 S eries Troubles hootin g and Diag nostic s 31 Troubles hootin g and Self -Repa ir Gui de If you cann ot co nn ect to a particular computer o n the network • Make sure the com puter is properly connected to the network. • Make sure your TC P /IP setup i s correct for your network: click St art, Control Panel, Network a[...]

32 Troubles hootin g and Diag nostic s zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de Using the e-Diagtools Diagnostic Tests The e-Diagtools hardw are diagnostic program i ncluded with your notebook prov ides two levels of testing: autom ated testing using its basic hardw are test, and adv anced testing using indiv idu[...]

zt1100/x z100 and x t1000 S eries Troubles hootin g and Diag nostic s 33 Troubles hootin g and Self -Repa ir Gui de 16. To add information about your problem , click Comm ents and ty pe the information, then click OK . To save or print t he Support Ticket, cli ck Save As or Print. To e-m ail the Support Ticket to y our support agent, click e-Mai l.[...]

34 Troubles hootin g and Diag nostic s zt1100/xz10 0 and xt1 000 Ser ies Troubles hootin g and Self -Repa ir Gui de Components Menu Setting Description Default Keyboard Nu mlock Sets whether keyboard Num L ock is enabled at startup. Enabled LCD Display o n/off (selected m odels) Enables the LCD status panel. Enabled LCD Display Da te /Time (selecte[...]

zt1100/x z100 and x t1000 S eries Reinstal ling and U pdatin g Softwar e 35 Troubles hootin g and Self -Repa ir Gui de Reinstalling and Updating Software You can use the R ecovery C Ds to recov er the original fact or y soft ware for y our noteb ook. The Recovery C Ds also provide Windows driv ers specific to your notebook to configure a custom sys[...]

36 Reinstal ling and U pdatin g Softwar e zt1100/x z100 and x t1000 S eries Troubles hootin g and Self -Repa ir Gui de Updating the Notebook BIO S Hewlett- P ackard may provide updates to the notebook ’ s BIOS to en hance the capabilities of your system. Check the HP Business Support web site (www.hp.com /go/bizsupport). Installation utilities an[...]

zt1100/x z100 and x t1000 S eries Removing and Rep lacing P arts 37 Troubles hootin g and Self -Repa ir Gui de Removing and Replacing Parts This chapter shows how to r emove and replace the notebook ’ s user-replaceable components. Caution Always pr ovide prop er grou nding when perform ing repairs . W ithout proper groundin g, an elec trostatic [...]

38 Removing and Rep lacing P arts zt1100/x z100 and x t1000 S eries Troubles hootin g and Self -Repa ir Gui de Remo v ing the Battery Table 1. Battery Replacement Part Nu mbers Description Part Number Exchang e Part Number Battery, LiIon 8-cell F3172-60901 Requir e d Equipm ent • None. Remov a l Pr oc edure • Slide the battery ’ s release lat[...]

zt1100/x z100 and x t1000 S eries Removing and Rep lacing P arts 39 Troubles hootin g and Self -Repa ir Gui de Remo v ing the Optical Dri ve Module Table 2. Optic al Drive Modul e Re placement Part Nu mbers Description Part Number Exchang e Part Number Drive, DV D module F3377-60962 Drive, DV D/CD-R W Combo module F3377-6096 3 Requir e d Equipm ent[...]

40 Removing and Rep lacing P arts zt1100/x z100 and x t1000 S eries Troubles hootin g and Self -Repa ir Gui de Remo v i ng the Hard Disk Dri ve Table 3. Hard Disk Drive Repl a cement Part Num bers Description Part Number Exchang e Part Number Drive, hard disk (20 GB, 9.5m m, Hitachi ATA100) 0950-4193 F3257- 69105 Drive, hard disk (20,GB, 9.5m m, IB[...]

zt1100/x z100 and x t1000 S eries Removing and Rep lacing P arts 41 Troubles hootin g and Self -Repa ir Gui de Figur e 11. Re moving th e Hard Disk Tr ay Reassembl y Notes • Insert the connect or end of the drive through the op ening in the tray, then low er the drive into place. • Carefully slide the hard driv e assembly into its compartment. [...]

42 Removing and Rep lacing P arts zt1100/x z100 and x t1000 S eries Troubles hootin g and Self -Repa ir Gui de Remo v ing the Mini-PCI Card Certain notebo ok models include a m ini-PCI card that contai ns either a modem or com bined modem and 802.11 wirel ess. Table 4. Mini -P CI Card Replac ement Part Numbers Description Part Number Exchange Part [...]

zt1100/x z100 and x t1000 S eries Removing and Rep lacing P arts 43 Troubles hootin g and Self -Repa ir Gui de Figur e 12. Re moving th e Mini-P CI C ard Reassembl y Notes • Reattach the cable(s) to the card, and tuc k them into the compartment. • Gently press the card into the connector at an an gle of about 30 ° , until it is fully insert ed[...]

44 Removing and Rep lacing P arts zt1100/x z100 and x t1000 S eries Troubles hootin g and Self -Repa ir Gui de Remo v ing the Keyboard Cover Table 5. Key board Cove r Replacement P a rt Nu m bers Description Part Number Exchang e Part Number Cover, keyboar d, 15-in (with LE D lens) (zt1100/x z100 series only) F3379-6091 1 Cover, keyboar d, 15-in (w[...]

zt1100/x z100 and x t1000 S eries Removing and Rep lacing P arts 45 Troubles hootin g and Self -Repa ir Gui de 6. Disconnect t he keyboard cover swit ch cable from the motherboard, and remov e the cover from the notebook. Figur e 14. Re moving th e Keyboar d Cover Reassembl y Notes • Make sure the key board cover switch cable is securely co nnect[...]

46 Removing and Rep lacing P arts zt1100/x z100 and x t1000 S eries Troubles hootin g and Self -Repa ir Gui de Remo ving the Keyboard Table 6. Keyboard Re pla cement Part Numbers Description Part Number Exchang e Part Number Keyboard, US En glish (zt1100/x z100 series only) F3428-6090 1 Keyboard, Fren ch (zt1100/x z1 00 series on ly) F3428-6090 3 K[...]

zt1100/x z100 and x t1000 S eries Removing and Rep lacing P arts 47 Troubles hootin g and Self -Repa ir Gui de 5. L a y the keyboard face down on the top case, forward of its norm al position, and disconnect the ribbon cable from the motherboard. Warning Do not touch the metal surfaces inside the notebook until they have cooled off. They could be v[...]

48 Removing and Rep lacing P arts zt1100/x z100 and x t1000 S eries Troubles hootin g and Self -Repa ir Gui de Remo ving an SDRA M Module The notebook has no S D RAM built into its motherboard, but has two slots for P C133 SDRAM modules: a s ystem SDRAM slot beneath the keyboard (cont aining an SDRAM module i nstalled at the factory), and an expa n[...]

zt1100/x z100 and x t1000 S eries Removing and Rep lacing P arts 49 Troubles hootin g and Self -Repa ir Gui de Reassembl y Notes • Carefully press the SDRAM module into t he connector at an angle of about 3 0 ° , until i t is fully inserted. Then press down on both sides of the m odule until the latches snap closed. Figur e 18. I nst al ling an [...]

50 Removing and Rep lacing P arts zt1100/x z100 and x t1000 S eries Troubles hootin g and Self -Repa ir Gui de Remo v i ng the Speaker s Table 8. Spe aker Replacement Part Numbers Description Part Number Exchang e Part Number Kit, speakers (L/R) F3377-6094 2 Requir e d Equipm ent • #0 P hillips screwdriver. Remov a l Pr oc edure 1. Unplug t he AC[...]

zt1100/x z100 and x t1000 S eries Removing and Rep lacing P arts 51 Troubles hootin g and Self -Repa ir Gui de Remo ving the Fan Table 9. Fan Replaceme nt Part N um bers Description Part Number Exchang e Part Number Fan, heat sink F3377-6094 6 Requir e d Equipm ent • #0 P hillips screwdriver. Remov a l Pr oc edure 1. Unplug t he AC adapter, if pr[...]

52 Removing and Rep lacing P arts zt1100/x z100 and x t1000 S eries Troubles hootin g and Self -Repa ir Gui de Figur e 21. Re moving th e Fan Reassembl y Notes • Make sure the fan wi res are not pinned under the fan, an d is securely plugged i nto its socket. • If present, m ake sure the wireless cables are not trapped u nder or behind the fan.[...]

zt1100/x z100 and x t1000 S eries Removing and Rep lacing P arts 53 Troubles hootin g and Self -Repa ir Gui de Replacing Small Parts and A c cessori es The following small parts are user- replaceable. Table 10. Re pl aci ng Small Parts Part Part Numbers Replacement Procedure Cover, mini-PCI Included in door kit F3377-6093 3 On the b ottom of the no[...]

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zt1100/x z100 and x t1000 S eries Reference Infor mation 55 Troubles hootin g and Self -Repa ir Gui de Reference Information This section includes i nformation on HP ’ s password rem oval policy, and on noteboo k display quali t y. Passw o rd Remo v a l Policy If the user forgets t he s yst e m password, the user cal ls HP Custom er Care to deter[...]

56 Referenc e Inform ation zt1100/xz10 0 and xt1 000 Series Troubles hootin g and Self -Repa ir Gui de Here are some gui delines for determining what act ion to take on customers ’ com plain ts of cosmetic imperfections in their T FT displays: 1. View the noteb ook under the custom er ’ s normal operating conditions. This means t hat if the cus[...]