Inter-Tel 8560 manual

User Guide Model 8560 Display Phone Model 8660 IP Phone[...]

[...]

1 ©Inter-T el, Inc. Janu ary 2003, Printed in US Part no. 835 .2616-1 A XXESS M ODEL 8000 S ERIES Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed in formation on these and other features, refer to the complete instructions i[...]

2 A NSWERING AN O UT SIDE C ALL EITHER, Lift the handset. OR, Press . OR, Press the flashing key . R EDIALING AN O UT SI DE N UMBER While on a call or after selecting a line, press . A line is selected auto- matically , and the number is dialed. P LACING A C ALL ON H OLD Press (Hold) and hang up or place another call. T o ret urn to the call, lift [...]

3 T RA NSFERRING A C ALL TO AN O UTSIDE N UMBER 1. Press and select an outside line. 2. Dial the desired t elephone number . 3. W ait for an answer, announc e the call, and then hang up. If the number is busy , there is no answer , or the transfer is r efused, press the flashing key to return to the caller . F ORWARDING C ALLS 1. Press . (M odel 85[...]

4 If your MSG key is not lit, access your mailbox by following these steps: 1. Dial the voice mail extension numb er . (Y ou hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber . 3. Enter your mailbox number and your personal passwo rd (if programmed). Then press . L ISTENING TO V OICE M AIL M ESSAGES 1.[...]

V OIC E M AIL O PTIONS Below is a summary of the options you can use when listening to messages, after the message has played, and when leaving a mes- sage. F EATURE C ODES P HONE S YSTEM AND V OIC E M AIL F EATURE G UIDE U SING V OICE M AIL T o access your voice mailbox: 1. Dial the V oice Mail extension number. 2. Press and enter your mailbox num[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to place your phone in Do-Not-Dist urb mode or f orward calls, either from another phone or through a special dial-up line. If you do not hear a tone af ter each step, or if you hear repeating ton es, you have made a mistake or the feature is restricted. S tart over . T o use Remote Feature [...]

i Model 8560 Display Phone and Model 8660 IP Phone User Guide FINDING Y OUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . .[...]

ii CONTENTS P AGE Model 8560 Display Phone and Model 8660 IP Phon e User Guide Programming Direct S tation Selection Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Programming Secondary Extensio n Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Using Account Codes . . . . . . . . . . . . [...]

FINDING YOUR W A Y 1 Model 8560 Display Phone and Model 8660 IP Phone User Guide Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Y our[...]

2 FINDING YOUR W A Y Model 8560 Display Phone and Model 8660 IP Ph one User Guide W ELCOME It’ s time to get connected with the future using your new Model 8560 Display Phone and Model 8660 IP (Inter net Protocol ) Phone. The About This Guide section lists the different sections of this user gui de, along with a brief explan ation of the informat[...]

FINDING YOUR W A Y 3 Model 8560 Display Phone and Model 8660 IP Phone User Guide A BOUT Y OUR P HONE NOTE: The Model 8660 IP Phone is very simi lar to the Model 8560 Display Phone. Because they are so similar , the information in thi s user guide applies to both phones unless otherwise indicated. For IP Phone exceptions, see page 7. The buttons on [...]

4 FINDING YOUR W A Y Model 8560 Display Phone and Model 8660 IP Ph one User Guide Feature Key Functions The feature keys are designed to automa te some of the commonly-used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the keys iden tified in th e preceding ta ble, your phone has a Spe[...]

FINDING YOUR W A Y 5 Model 8560 Display Phone and Model 8660 IP Phone User Guide LCD Menu Keys In addition to the various feature keys, your phone contains an LCD with six different lines. The top two lines show call in formation and messages; th e remaining four lines display a menu, which changes accordin g to the feature you are using. T o selec[...]

6 FINDING YOUR W A Y Model 8560 Display Phone and Model 8660 IP Ph one User Guide Message Indicator Lamp The Message Indicator lamp (l ocated at the top, right-hand corner of the phone) shows the same indications as the Message key . The Message Indicat or lamp flashes whenever there is a waiting message. NOTE: Because the telephone system allow s [...]

FINDING YOUR W A Y 7 Model 8560 Display Phone and Model 8660 IP Phone User Guide IP Phone Exceptions The 8660 IP Phone looks and functions almost identically to the 8560 . The only exceptions are: • The 8660 d oes not support the O ff-Hook V oice Ann ounce feature (see page 18 ). • The 8660 does not support the Enhanced Speakerpho ne Mode featu[...]

8 FINDING YOUR W A Y Model 8560 Display Phone and Model 8660 IP Ph one User Guide W HAT Y OU S EE AND H EAR As you can see, your 8560 D isplay Phone, 8660 IP Pho ne, and Axxess system come equipped with a lot of “bells and whistles .” T o help you und erstand what every thing means, it is recommended that you read the following information befo[...]

FINDING YOUR W A Y 9 Model 8560 Display Phone and Model 8660 IP Phone User Guide S OF TWARE C OMP ATIBILITY Y our pho ne is fully compatible with Axxess system soft ware versions 7.0 and later . Phones using system software version s 3.0 to 6.x have limited functio nality in the fol- lowing areas: • The Station Speed-Dial key will not work; howev[...]

10 FINDING YOUR W A Y Model 8560 Display Phone and Model 8660 IP Ph one User Guide[...]

GETTING ST ARTED 11 Model 8560 Display Phone and Model 8660 IP Phone User Guide Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Y our Phone’ s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Y our Phone’ s L[...]

12 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide I NTRODUCTION Now that you know what you r 8560/8660 Phone can do , it’ s time to start usi ng it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much mor e. A DJUSTING Y OUR P HONE ’ S V IEWING A NG[...]

GETTING ST ARTED 13 Model 8560 Display Phone and Model 8660 IP Phone User Guide S ETTING UP VOICE MAIL T o begi n using your voice mail box you will need to com plete a few basic set-up pro- cedures to initialize yo ur mailbox, cust om ize your personal greetings, and record you voice mail directory name. See page 47 for addi tional voice mail op t[...]

14 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide Recording Y our Personal Greetings Y ou can store two different personal greetings in your voice mailbo x: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is[...]

GETTING ST ARTED 15 Model 8560 Display Phone and Model 8660 IP Phone User Guide Recording Y our V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your directory name: 1. Access your mailbox as d escribed on page 33 . 2. [...]

16 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide M AKING AND R ECEIVING C ALLS Making and receiving calls is the basi c purpose of any phone. W ith you r Display Phone, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Y our extension number allows other people to place interc o[...]

GETTING ST ARTED 17 Model 8560 Display Phone and Model 8660 IP Phone User Guide If the phone is busy when you place an intercom call, you can do any of the fol- lowing: • T o stay on the line and wait for the phone to become available: D o not hang up. After a system timer expires, you hear music until the phone is available. (Y ou cannot do this[...]

18 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide T o disable your phone’s handsfr ee answering feature: W ith the handset in the cradle, dial . (R epeat this step if you want to enable this feature again.) Instead of answering a ringing call, you ca n press one of the following menu keys: • SEND TO V -MA IL : Sen[...]

GETTING ST ARTED 19 Model 8560 Display Phone and Model 8660 IP Phone User Guide Out side Calls W it h outside calls, y ou can talk to people who a ren’t members of your phon e system. When you make an outside call, however , you must dial an y area codes or long dis- tance digits that your telephone company requires. Placing Out side Calls T o pl[...]

20 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide Receiving Out side Calls T o re ceive an outside call: EITHER, Lift the handset. OR, Press or the ANSWER menu key . Depending on how your system is programme d, you may be able to use one of the following metho ds inst ead of pressing : • Press the flashing key , if [...]

GETTING ST ARTED 21 Model 8560 Display Phone and Model 8660 IP Phone User Guide P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that ph one or it can be picked up at another phone using t he Call Pickup (Re[...]

22 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first cal l, press or the CNF menu key to put the call on [...]

GETTING ST ARTED 23 Model 8560 Display Phone and Model 8660 IP Phone User Guide T RANSFERRING C ALLS Although tra nsferring calls is consid ered a basic functi on of a phone, Disp lay Phone has many advanced options for this feat ure. W ith your phone, you can transfer to another extension, voice mail, or even an outside line. T o Another Extension[...]

24 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide T o an Outside Number 1. Press or the TRANSFER menu key . 2. Select an outgoing line by pressing the OUTSIDE PHONE m enu key . 3. Dial the desired te lephone number . 4. W ait for an answer , announce the call, and then hang up. If the number is busy , ther e is no ans[...]

GETTING ST ARTED 25 Model 8560 Display Phone and Model 8660 IP Phone User Guide F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another ex[...]

26 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide Automatic System Forwarding Automatic System Forwarding allows your System Admi nistrator to route calls b ased on the type of call and the status of you r te lephone. Although you cannot program t he path of a system forward, you can enable or disable th is feature on[...]

GETTING ST ARTED 27 Model 8560 Display Phone and Model 8660 IP Phone User Guide R EDIALING A N UMBER Although most ph ones redial the last num ber dialed , your System Admi nistrator can program your phone to redial the last number saved . T o use the Last Number Dialed featur e (if enabled): EITHER, W ith or without the handset lifted, press . A l[...]

28 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide D ISPLAYING I NFORMATION ON Y OUR P HONE Y our 85 60/8660 Phone has two lines of display where you can view information, such as the date and time or the outside party’ s name /number . Date, T ime, Name, and Extension Number Y ou can temporarily display the system d[...]

GETTING ST ARTED 29 Model 8560 Display Phone and Model 8660 IP Phone User Guide U SING A H EADSET W ith an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If yo ur headset has a power-saver mode, make sure the System Administrator has the Headset Connect T one flag enabled in the telephone sys[...]

30 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. Y ou can also use the speakerphone for on-hook dialing, call monitoring, and background music. Mute Key T o mute the microphone so that you [...]

GETTING ST ARTED 31 Model 8560 Display Phone and Model 8660 IP Phone User Guide Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speak- erphone call over a limited volume level range (typical ly the range is 1 to 3). NOTE: T o use this feature, the System Admini strator or installer must program you[...]

32 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide U SING THE M ESSAGE K EY In today’ s b usy world, it’ s almost guaranteed that you w ill call someone that i s on another call, does not answ er , or is in DN D. But, with the key , you can let the other person know you called . When you leave a message, you can: ?[...]

GETTING ST ARTED 33 Model 8560 Display Phone and Model 8660 IP Phone User Guide A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Generally speaking, pressing during any voice mail op eration will advance you to the next step. For example, when leaving a voice mail messa[...]

34 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide U SING V OICE M AIL M ESSAGES Once you’ve accessed you r mailbox, the system will tell you how many new an d saved messages you have. Y ou can then lis ten to messages, delete messages, save messages, etc. Listening to Messages T o listen to messages: 1. Access your [...]

GETTING ST ARTED 35 Model 8560 Display Phone and Model 8660 IP Phone User Guide 4. When the message has fini shed playing, you have the following op tions: • Press to replay the me ssage from the beginning. • Press to reply to the message. If yo u are usin g version 5.1 or later soft- ware, you have the following options (earlier versions only [...]

36 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide Undeleting Messages NOTE: This feature is available only in software versions 5.1 and later . If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programm ed by your System Admi nistrator). Any retrieved messag es are then [...]

GETTING ST ARTED 37 Model 8560 Display Phone and Model 8660 IP Phone User Guide Sending Messages T o send a message: 1. Access your mailbox as d escribed on page 33 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subsc riber ’ s name. 5. Record your message after the tone. Whil e recording, you have [...]

38 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide Canceling Unheard Messages NOTE: This feature is available only in software versions 5.1 and later . Y ou ca n cancel un retrieved messa ges that you have sent to individuals, bu t not mes- sages that you sent to group lists. T o cancel unheard messages: 1. Access your[...]

GETTING ST ARTED 39 Model 8560 Display Phone and Model 8660 IP Phone User Guide U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can use the DND feature. This halts all pages and ca lls to your phone, except queue callbacks, recalls, and di rect ring-in call s. When othe r users call your[...]

40 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide T o enable DND: 1. Press or the DND menu key . 2. EITHER, Dial the two-digit number correspondin g to the message you want to use. OR, Press the SCROLL menu key (and PREVIOUS or NEXT ) or press the (high) and (low) end of the V olume key to scroll throu gh the messages[...]

GETTING ST ARTED 41 Model 8560 Display Phone and Model 8660 IP Phone User Guide U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you wi th eight short tones, and your di [...]

42 GETTING ST ARTE D Model 8560 Display Phone and Model 8660 IP Phone User Guide T o re quest a r eminder message: 1. W ith th e handset in the cradle, dial . 2. EITHER, Dial the desired two-digit num ber for the message that you w ant. OR , Press the SCROLL (and PREVIOUS and NEXT) or press t he (high) and (low) end of the V olume key to scroll thr[...]

MOVING ON 43 Model 8560 Display Phone and Model 8660 IP Phone User Guide Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Phone Configuration. . . . . . [...]

44 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely , and perform various other functi ons. S ETTING P REFERENCE[...]

MOVING ON 45 Model 8560 Display Phone and Model 8660 IP Phone User Guide Selecting a Ring T one The ability to change your ring to ne is helpful in clo se-quartered environments. If your ring tone is unique, you can quickly identify when a call is ringing on your phone. T o select the type of ring tone for your phone: 1. W ith the handset in the cr[...]

46 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide Enabling Automatic Call Answer The Automatic Call Answer feature deter mines whether or not you are automatically connected to a caller when you lift the handse t (or press ). If this feature is enabled, you are automatically connected when you go off-hook. If it is disabled,[...]

MOVING ON 47 Model 8560 Display Phone and Model 8660 IP Phone User Guide Returning to Default Operation Y ou can return your phone to default levels at any time. This feature returns vol ume to default levels; cancels DND , manual call forwarding , background music, and queue requests; and restores handsfree mode , pages, hunt grou p calls, and sys[...]

48 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide Changing the V oice Mail Message Envelope When you receive a voice mail message, voice mail plays the message in an “envelope” that can include the time and date the message was left, the source of the message, and/or the message length. By defa ult, the envelope co ntain[...]

MOVING ON 49 Model 8560 Display Phone and Model 8660 IP Phone User Guide 4. Press . The system tells you what your current transfer method is. Y ou can then select the desired transfer method, as follows: • Press to select unannounced transfers. • Press to select screened transfers. • Press to select announce only transfers . • Press to ret[...]

50 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide Programming Remote Messaging NOTE: Y our installer or System Administrator must enable this feature on your voice mailbox. W ith Remote Messaging, you can program th e V oice Processor (voice mail) to ca ll you when your mailbox receives new message s. Using a “cascade” ([...]

MOVING ON 51 Model 8560 Display Phone and Model 8660 IP Phone User Guide T o set up r emote messaging: 1. Access your mailbox as d escribed on page 33 . 2. Press to select the Personal Options Menu. ( If using version 5.0 or earlier softwar e , skip this step.) 3. Press . NOTE: This option is not available if you do not have Remote Messagin g enabl[...]

52 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide S PEED D IALING Speed dialing allows you (and your System Administrator) to sto re frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed Dial) or in the phone system (System Speed Dial ) and is identified by a location number . Once pr[...]

MOVING ON 53 Model 8560 Display Phone and Model 8660 IP Phone User Guide T o view how your S tation Speed-Dial keys are programmed: NOTE: These instructi ons assume that you hav e already programmed the fea ture key as a speed-dial key . See page 56 for instructio ns on programmin g your feature key s. 1. W ith the handset in the cradle, dial . 2. [...]

54 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide U SING R ECORD -A-C ALL If your telephone system is equipped with an Axxess V oice Processor (voice mail ), you may have access to the Record-A-Call f eature. If so, you can record an ongoing call as a mailbox message. Y ou can then retrieve the me ssage, just as you would an[...]

MOVING ON 55 Model 8560 Display Phone and Model 8660 IP Phone User Guide P AGING The Paging feature allows you to make an ann ouncement through phone spea kers or external speakers (if your system is equi pped with external paging equipment). T o prevent announcements from transmi tting through every phon e in the system, this fea- ture uses page z[...]

56 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide P ROGRAMMING Y OUR F EATURE K EYS Depending on how your system is programme d, some of your feature keys may be “user-programmable.” If so, you can progra m them with any of the feature codes listed in the back of this user guide or with extension numbers.The keys on th e[...]

MOVING ON 57 Model 8560 Display Phone and Model 8660 IP Phone User Guide P ROGRAMMING D IRECT S TAT I O N S ELECTION K EYS A key programmed as a Direct S t ation Se lection/Busy Lamp Field (DSS/BLF) key provides a way to dial the assoc iated extens ion with one touch . In addition, if t he key is equipped with a lamp, you can visually monitor the s[...]

58 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide P ROGRAMMING S ECONDARY E XTENSION K EYS W ith the Secondary Extension Ap pearances feature, you can program various keys on your phone (and on the Mini-DSS) to indicate the call activity at a diff erent extension (primary phone). In addition to being able to see when a call [...]

MOVING ON 59 Model 8560 Display Phone and Model 8660 IP Phone User Guide U SING A CCOUNT C ODES If your teleph one system is prog rammed to use th e S tation Message Detail Recordi ng (SMDR) feature, you might be required to enter account codes when you place a call. These codes add inform ation to pho ne record reports th at the system will period[...]

60 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide S CREENING C ALLS NOTE: This feature is available only if your telephone system is equipped with a Axxess V oice Processor (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail. This allows you to accept an[...]

MOVING ON 61 Model 8560 Display Phone and Model 8660 IP Phone User Guide T o perform a directory sear ch: 1. If your phone i s idle, press the DIRECTOR Y menu key , then press the menu key for the desired directory (IC DIRECTOR Y , OUTSIDE DIR, or FEA TURE DIR ). If placing a call, choo se between OUTSIDE DIR and IC DIRECTOR Y . 2. Enter letters or[...]

62 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide V oice Mail Directory Whenever voice mail asks yo u to enter a mailb ox number , you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user . Like the phone directories, you d on’t have to enter [...]

MOVING ON 63 Model 8560 Display Phone and Model 8660 IP Phone User Guide P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put yo ur phone i n DND, don’ t worry . W ith the Remote Feature Access, you ca n place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-u[...]

64 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide Remote Feature Access T o access your phone fr om another phone: 1. EITHER, call your Direct Inward System Access (DISA) number (provided by your System Administrator). If required, enter yo ur password. OR , Use any phone on the system. 2. Enter . 3. Enter your extension num[...]

MOVING ON 65 Model 8560 Display Phone and Model 8660 IP Phone User Guide R EQUESTING A GENT H ELP Y our telep hone system may be pro grammed to support the Agent Help feature, which allows you to request help from a designat ed “Agent Help Extension” (usually your supervisor) duri ng a call. When your request call ring s at the Agent Hel p Exte[...]

66 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide W ORK ING IN H UNT G ROUP S Y our system may be programmed w ith “hunt gro ups.” Hunt grou ps are groups of phones that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to call anyone in the gro up (using the commo[...]

MOVING ON 67 Model 8560 Display Phone and Model 8660 IP Phone User Guide Logging In and Out of ACD Hunt Group s Agents can log in to and out of the AC D hunt group at any ti me. While logged in, the agent receives calls through the ACD hunt gr oup. Whe n the agent is logged out, calls to that ACD hunt group bypass the agent. T o log in to all of yo[...]

68 MOVING ON Model 8560 Display Phone and Model 8660 IP Phon e User Guide When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not [...]

69 LEARNING MORE Model 8560 Display Phone and Model 8660 IP Phon e User Guide Learning More SECTION CONTENTS P AGE Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 What the Administrato rs Can Do for Y ou . . . . . . . . . . . . . . . . . . . . . . . .70 Frequently Asked Questions (F AQs[...]

70 LEARNING MORE Model 8560 Display Phone and Model 8660 IP Phone User Guide I NTRODUCTION If you want to know mo re about your phone and voi ce mail system, this is the section for you. W ith additional information and an F AQ, you should be able to find answers to most of your question s. W HAT THE A DMINISTRATORS C AN D O FOR Y OU The administra[...]

71 LEARNING MORE Model 8560 Display Phone and Model 8660 IP Phon e User Guide F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If you have prob- lems with your ph one or voice mailbox, refer to th is section before you co ntact your System Administ rator or Inter-T el. Q1. How do I program S[...]

72 LEARNING MORE Model 8560 Display Phone and Model 8660 IP Phone User Guide Q8. Why can’ t I pr ogram a S tation Speed-Dial number to the key I want? It keeps saying that the key is non-pr ogrammable. A8. Y our System Administrator has pro gramm ed that key as a non-program mable key . Because you cannot override system progra mming from your ph[...]

73 LEARNING MORE Model 8560 Display Phone and Model 8660 IP Phon e User Guide D EFAULT F EATURE C ODES Use the blank spaces below to enter custom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES * These defaults may differ based on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW C ODE Select Line Group 1-208 9[...]

74 LEARNING MORE Model 8560 Display Phone and Model 8660 IP Phone User Guide G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent Help Reject 37[...]

75 LEARNING MORE Model 8560 Display Phone and Model 8660 IP Phon e User Guide G ENERAL F EATURE C ODES (C ONTINUED ) FEA TURE NAME FEA TURE CODE NE W CODE Message – Silent 367 Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Keys 397 Program S tation Password 392 Queue (Callback) Request 6 Record-A-Call 385 [...]

76 LEARNING MORE Model 8560 Display Phone and Model 8660 IP Phone User Guide NOTES[...]

77 Model 8560 Display Phone and Model 8660 IP Phone User Guide Index A Abbreviations 5 About This Guide 2 About Voice Mail 7 About Your Phone 3 Accessing Your Mailbox 33 Accessing Your Phone 64 Account Codes 59 ACD Hunt Groups 66 Adding Parties to a Conference 22 Adjusting Your Phone’s LCD Contrast 12 Administrators 70 Agent Help 65 Agent IDs 66 [...]

78 Model 8560 Display Phone and Model 8660 IP Pho ne User Guide Disconnecting a headset 29 Displaying date and time 28 feature keys 56 information 28 outside party’s name 28 secondary extension keys 58 speed-dial nu mbers 53 Displays, LCD 5 Distributing Calls 66 Do-Not-Disturb 64 Dropping Out of a Confer ence 22 DSS/BLF 6 E Emergency Calls 20 Ena[...]

79 Model 8560 Display Phone and Model 8660 IP Phone User Guide M Mailbox Almost Full/Full 33 Making an Emergency Call 20 Making and Receiving Calls 14 Making Calls 16, 19 Making Pages 55 Manual Call Forwarding 25 Members, Hunt Gr oup 66 Menu Keys 5 Message count 33 envelope 48 notification 51 search order 49 Message Indicator Lamp 6 Messages recove[...]

80 Model 8560 Display Phone and Model 8660 IP Pho ne User Guide Returning to a Held Call 21 Returning Your Phone to Default 47 Reverse Transfer 24 Ring Intercom Always 16 S Saving the Last Number Dialed 27 Saving Volume Le vels 44 Screening Calls 60 Search Order 49 Searching in the Directories 62 Secondary Extension Keys 58 Secondary Language 46 Se[...]

V OICE M AIL F LOW C HART ACCESSING YOUR MAILBOX • EITHER , Press the MSG key to respond to a mes- sage from voice mail. OR, Call the voice mail extension number , press , and enter yo ur mailbox number . • Enter your password an d then . # SUBSCRIBER MAILBOX MENU Listen to New Message Send A Message Listen to Saved Messages Personal Options Me[...]

Part No. 550.81 13 Issue 7.0, January 2003 A661/9224A[...]