Inter-Tel 8620 manual

Axxess Model 8620 Phone User Guide ® Axxess IP Mode[...]

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1 © Inter-T el, Inc. October 200 3 printed in US Part no. 835.2616-3 M ODEL 8000 S ERIES P HONES Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed in formation on these and other features, refer to the complete instructions in[...]

2 A NSWERING AN O UT SIDE C AL L EITHER, Lift the handset. OR, Press . OR, Press the flashing button. R EDIALING AN O UT SIDE N UMBER Select a line. Then press or dial . The number is automatically dialed. P LACING A C ALL ON H OLD Press (Hold) and hang up or place another call. T o return to the call, lift the hand set. Then press or the flashing [...]

3 T RANS FERRING A C ALL TO AN O UTSIDE N UMBER 1. Press or and select an outside line. 2. Dial the desired t elephone number . 3. W ait for an answer , announce the call, and then hang up. If the number is busy , ther e is no answer , or the transfer is r efused, press or the flashing button t o return to the caller . F ORWARDING C ALLS 1. Press .[...]

4 If your button is not lit, access your mailbox as follows: 1. Dial the voice mail extension numb er . (Y ou hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber . 3. Enter your mailbox number and your personal passwo rd (if programmed). Then press . L ISTENING TO V OICE M AIL M ESSAGES 1. Access your ma[...]

V OICE M AIL O PTIONS Below is a summary of the options you can use when listening to messages, after playing messages, and when leaving messages. F EATURE C ODES * * Some feature codes may not apply to your phone. For a list o f feature codes specific to your phone, consult the user guide. P HONE S YSTEM AND V OICE M AIL F EATURE G UIDE U SING V O[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to place your phone in Do-Not-Dist urb mode or f orward calls, either from another phone or through a special dial-up line. If you do not hear a tone after e ach step, or if you hear repeating ton es, you have made a mistake or the feature is restricted. S tart over . T o use Remote Feature [...]

i © Inter-T el, Inc. November 2003 pri nted in US FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . .[...]

ii CONTENTS P AGE Performing a “Hookfl ash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Programming Y our Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Programming Direct S tation Selection Bu ttons . . . . . . . . . . . . . . . . . . . . . . .[...]

FINDING YOUR W A Y 1 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Y our Ph[...]

2 FINDING YOUR W A Y Axxess ® Model 8620 Phone User Guide – Axxess IP Mode W ELCOME Y our new Model 8620 Phone provides access to several features, each of which is described in this g uide. The About This Gui de section below lists the different sec- tions in this user guide and describes the type of information you can find there. If you need [...]

FINDING YOUR W A Y 3 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode A BOUT Y OUR P HONE Y o ur Model 8620 Phone is equi pped with a two-line display , a hearing aid-compatible handset, a message indicator lamp, an i nternal speaker and microphone, and two basic types of buttons. • Dialpad buttons: Allow you to enter numbers and letters.[...]

4 FINDING YOUR W A Y Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Feature Button Functions The feature buttons are design ed to automate som e of th e commonly used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the bu ttons identified in the pr eceding table, your phone has[...]

FINDING YOUR W A Y 5 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Display Y our Model 8620 Phone has two lines of di splay with 16 char acters per line. When your phone is idle, this display shows your extension number , your username, the time of day , and the date. At ot her times , it may display Do-Not-Distur b (DND) mes- sages, num[...]

6 FINDING YOUR W A Y Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Message Indicator Lamp The message indicator lamp (located at the top, rig ht-hand corner of the phone) shows the same indications as the button. This indicator flashes whenever there is a waiting message. Power Requirement s The Model 8620 Phone requires either an indi v[...]

FINDING YOUR W A Y 7 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode A BOUT V OICE M AIL V oice mail is an application that is part of the Inter-T el V oice Processor . With the voice mail application, you an d other call ers can send and receive recorded messages from any station, toucht one telephone, or other de vice on the pho ne syste[...]

8 FINDING YOUR W A Y Axxess ® Model 8620 Phone User Guide – Axxess IP Mode W HAT Y OU S EE AND H EAR Y our Model 8620 Phone and the telepho ne system come equipped with many fea- tures. T o he lp you unde rstand what eve r ything means, it i s recommended that you read the following information before you use your phone: • A red lamp indicates[...]

GETTING ST ARTED 9 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Adjusting Y our Phone’ s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . 10 Adjusting Y our Phone’ s LCD C[...]

10 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode I NTRODUCTION Now that you know w hat your phone can do, it’ s time to start using it. In this secti on, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail mes- sages, and much more. A DJUSTING Y OUR P HONE ’ S V IEWING A NGLE Y our Mode[...]

GETTING ST ARTED 11 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode S ETTING U P V OICE M AIL T o begin using your voice mailbox you will need to complete a few basic set-up pro- cedures to initialize your mailbo x, customi ze your personal greeti ngs, and record your voice mail directory name. See page 41 for addition al voice mail option[...]

12 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Recording Y o ur Personal Greetings Y ou can stor e two dif ferent personal greetings in your voice mailbo x: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is[...]

GETTING ST ARTED 13 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Recording Y o ur V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your directory name: 1. Access your mailbox as d escribed on page 28 . 2. Pr[...]

14 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpo se of any phone. W ith your Model 8620 Phone, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Y o ur extension number allows other people to place interc o[...]

GETTING ST ARTED 15 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode If there is no answer or if the phone is busy when you place an intercom call, you can do any of the following: • T o leave a st ation mes sage : Press and then hang up. • T o leave a voice mail message: Press and wait for the message center to answer . (See page 27 fo[...]

16 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Out side Calls W it h outside calls, y ou can talk to people wh o aren’t members of your phon e system. When you make an outside call, however , you must dial any area codes or long dis- tance digits that your telephone company requires. Placing Out side Calls T o place[...]

GETTING ST ARTED 17 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Receiving Out side Calls T o r eceive an outside call: EITHER, Lift the handset. OR, Press . Depending on how your sy stem is program med, you may be able to use one of the following metho ds instead of pressing : • Press the flashing bu tton, if you have one. • Press [...]

18 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode P LACING C ALLS O N H OLD Y o u can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that ph one or it can be picked up at another phone usin g the Call Pickup (Rev[...]

GETTING ST ARTED 19 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press to put the call on hold . 2. Place another i[...]

20 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode T RANSFERRING C ALLS Although transferring calls is considered a basic function of a phone, your Model 8620 Phone has many advanced options for this feature. W ith your phone, you can transfer a call to another extension, voice mail, or even an outs ide line. T o Another [...]

GETTING ST ARTED 21 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at another phone. For example, if the attendant transf ers a call to you but you have stepped away from your phone, you can pick up the call usin[...]

22 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another exte[...]

GETTING ST ARTED 23 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Automatic System Forwarding Automatic System Fo rwarding allows your system adminis t rator to route calls based on the type of call and the status of you r te lephone. Although you canno t program the path of a system forward, you can enable or disable th is feature on yo[...]

24 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode R EDIALING A N UMBER The Redial feature allows you to quick ly redial the last outside num ber you dialed. Although most phones redial the last n umber dialed , your system administrator can program your phone to redial the last number saved . T o use the Last Number Dial[...]

GETTING ST ARTED 25 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode U SING A H EADSET W ith an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If your headset ha s a power-saver mode, make su re the system administrator has the Headset Connect T one flag enabled in the telephone syste[...]

26 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. The microphone has a mute feature, wh ich, when enabled, allows you to hear the other party but they cannot hear you. (This does not put the pa[...]

GETTING ST ARTED 27 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode U SING THE M ESSAGE B UTTON In today’ s busy wo rld, it’ s almo st guaran teed that you will cal l someone that is on another call, does not answer , or is in DND. But, with the button, you can let the other person know you called. When you leave a message, you can: ?[...]

28 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Genera lly , pressing duri ng any voice mail operation will advance you to th e next step. For exa mple, when leaving a voice mail messa ge for[...]

GETTING ST ARTED 29 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode U SING V OICE M AIL M ESSAGES Once you’ve accessed you r mailbox, the system will tell you how many ne w and saved messages you have. Y ou can then lis ten to messages, delete messages, save messages, etc. Listening to Messages T o listen to messages: 1. Access your mail[...]

30 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode 4. When the message has fini shed playing, you have the following op tions: • Press to replay the message from the beginning. • Press to reply to the message. Y ou have the following options: — Press to leave a voice mail mes sage for the caller . If the caller had [...]

GETTING ST ARTED 31 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Undeleting Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e. Messages that are not undeleted within [...]

32 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Sending Messages T o send a mess age: 1. Access your mailbox as d escribed on page 28 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subscriber’ s name. 5. Record your message after the tone. Whil e recording, you have the[...]

GETTING ST ARTED 33 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Canceling Unheard Messages Y ou can cancel unret rieved messa ges that you ha ve sent to in dividuals, bu t not mes- sages that you sent to group lists. T o cancel unheard messages: 1. Access your mailbox as d escribed on page 28 . 2. While listening to the voice mail main[...]

34 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can use t he DND feature. This halts all pages and ca lls to your phone, except queue callbacks, recalls, and di rect ring-in calls. Wh en othe r users call your [...]

GETTING ST ARTED 35 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode T o enable DND: 1. Press . 2. EITHER, Dial the two-digit number corresponding to t he message you want to use. OR, Press the (high) or ( low ) end of the V olume button t o scroll through the messages. 3. If desir ed, customize the second displ ay line by dialing the desir[...]

36 GETTING ST ARTE D Axxess ® Model 8620 Phone User Guide – Axxess IP Mode U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you with eight short tones. If you are on a[...]

37 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Phone Configuration . . . . . . . [...]

38 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely , and perform various other functi ons. S ETTING P REFERENCES Y [...]

39 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Enabling Background Music If your telepho ne system is equipped wit h a music source, you can listen to music through your speaker . T o enable or disable backgr ound music: Dial . Changing Keymap s Keymaps identify where feat ure buttons appear on your phone. Whi le all phones a[...]

40 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Changing the Language When your phone system is installed, the system admi nist rator can choo se two of fo ur different languages (American English, Brit ish English, Japanese, or Spa nish) as the primary and secondary languages. Y ou can then change the display and voice mail p[...]

41 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode V o ice Mail Options Y our voice mailbox contains personal options to allow yo u to customize voice mail functions. However, before you change your voice mail options, you must first ini tial- ize your mailbox (see page 1 1 ). Changing Y our Mailbox Password Y o ur password preve[...]

42 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Changing the Call Screening T ransfer Method NOTE: The Call Screening feature is available on ly if it is enabled for you r mailbox (ask your system administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), or on[...]

43 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Programming a Fax Destination W ith the In ter-T el V oice Processor , callers can use your mailb ox to send you a fax. T o use this feature, you must specify the destination fax number . T o change your Fax Destination Number: 1. Access your mailbox as d escribed on page 28 . 2.[...]

44 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Programming Remote Messaging NOTE: Y our installer or system administrator must enable this feature on your voice mailbox. W ith Remote Messaging, you can program th e V oice Processor (voice mail) to call you when your mailbox receives new messag es. Using a “cascade” (a ser[...]

45 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode T o set up r emote messaging: 1. Access your mailbox as d escribed on page 28 . 2. Press to select the Pers onal Options Menu. 3. Press . NOTE: This option is not available if you do not have Remote Messaging enabled. 4. Press to set up a primary cascade or pr ess to set up an al[...]

46 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed Dial) or in the phone system (System Speed Dial ) and is identified by a location number . Once program[...]

47 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode T o stor e a number in a speed-dial location: 1. W ith th e handset in the cradle, dial . 2. Dial the speed-dial location (0-9) you want to program. 3. Enter the desired name for the speed-dial number , as described bel ow: • Alphanumeri c mode (Message button and lamp lit): Pr[...]

48 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Creating St ation Speed-Dial Buttons If your phone has programmable buttons, you can program one or m ore as speed-dial buttons. After the butto n is programmed, you must select a sp eed-dial locatio n to associate with the button. NOTE: Before you p rogram a speed-dial butto n ,[...]

49 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode U SING R ECORD -A-C ALL NOTE: Thi s feature is not supp orted on pee r-to-peer (P2P) calls. Ask your system administrator if your phone is configured to use P2P audio. If your telephon e system is equipped w i th a V oice Processor (voice mail), you may have access to the Record-[...]

50 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode P AGING The Paging feature allows you to make an announcement thro ugh phone speakers or external speakers (if your system is equi pped with ext ernal paging equipment). T o prevent announcements from tran smitting thro ugh ev ery phone in th e system, this fea- ture uses page zo[...]

51 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hoo kflash (a quick hang up and release). T o generate a hookflash while using a line: Press and dial . P ROGRAMMING Y OUR F EATURE B UTTONS Depending on how your system is p[...]

52 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode P ROGRAMMING D IRECT S TAT I O N S ELECTION B UTTONS A button programmed as a Direct Station Se lection/Busy Lamp Field (DSS/BLF) but- ton provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visu ally monitor[...]

53 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode P ROGRAMMING S ECONDARY E XTENSION B UTTONS W ith the Secondary Extensio n Appearances feature, you can program various but tons on your phone to indi cate the call activity at a differen t extension (primary phon e). In addition to being abl e to see when a call is ri nging, ans[...]

54 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode U SING A CCOUNT C ODES If your teleph one system is programmed to use the S tation Message Detail Recording (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add informat ion to phone record repo rts that the system wi ll periodicall[...]

55 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode S CREENING C ALLS NOTE: This feature is a vailable only if your telephone system i s equipped with a V o ice Processor (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail. This allows you to accept and/ or re[...]

56 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode T o perform a dir ectory search using your dialpad buttons: 1. W ith th e handset in the cradle, press . 2. Press for the intercom directory , for the outside di rectory , or for the feature directory . 3. Enter letters or numbers (up to 10 characters) as described below: • Rem[...]

57 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode V o ice Mail Directory Whenever voice mail asks you to enter a mailbox number , you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user . The system finds the closest matching directory name based o[...]

58 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your phone in DND , don’t worry . W ith the Remote Feature Access, you ca n place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-up lin[...]

59 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Remote Feature Access T o access your phone fr om another phone: 1. EITHER, Call your Direct Inward System Access nu mber (provided by your sy s- tem administrator). If required, enter your password. OR , Use any phone on the system. 2. Dial . 3. Enter your extension number . 4. [...]

60 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode R EQUESTING A GENT H ELP NOTE: Thi s feature is not supp orted on pee r-to-peer (P2P) calls. Ask your system administrator if your phone is configured to use P2P audio. Y o ur telephone system may b e programmed to supp ort the Agent Help feature, which allows you to request help[...]

61 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode W ORK ING IN H UNT G ROUP S Y our system may be programmed with “hunt group s.” Hunt groups ar e groups of phones that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to cal l anyone in the group (usin g the common ex[...]

62 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the AC D hunt group at any time. While logged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all of your [...]

63 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enab[...]

64 MOVING ON Axxess ® Model 8620 Phone User Guide – Axxess IP Mode[...]

GETTING ST ARTED LEARNING MORE 65 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 What the Administrators Can Do for Y ou . . . . . . . . . . . . . . . . . . . . . . . 66 Frequently Asked Qu est[...]

66 GETTING ST ARTED LEARNING MORE Axxess ® Model 8620 Phone User Guide – Axxess IP Mode I NTRODUCTION If you want to know mo re about your phone and voi ce mail system, this is the section for you. With additional information and F AQs, you should be abl e to find answers to most of your questions. W HAT THE A DMINISTRATORS C AN D O FOR Y OU The[...]

GETTING ST ARTED LEARNING MORE 67 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your phone o r voice mailbox, refer to this section before you con tact your system administrator or you r local Inter-T el[...]

68 GETTING ST ARTED LEARNING MORE Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Q7. How do I scroll thr ough options on the display screen? A7. Press the (low) end of the V olume button to scroll down or the (high) end of the V olume button to scroll up. Q8. Why can’ t I program a S tation Speed-Dia l number to the button I want? A8. Y[...]

GETTING ST ARTED LEARNING MORE 69 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1-208 92001-92208 Automatic Route Selection 92000 Eme[...]

70 GETTING ST ARTED LEARNING MORE Axxess ® Model 8620 Phone User Guide – Axxess IP Mode G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent [...]

GETTING ST ARTED LEARNING MORE 71 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode G ENERAL F EATURE C ODES (C ONTINUED ) FEA TURE NAME FEA TURE CODE NEW CODE Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Buttons 397 Program S tation Password 392 Queue (Callback) Request 6 Record-A-Call 385 Redial 380 Redirect Call 331 R[...]

72 GETTING ST ARTED LEARNING MORE Axxess ® Model 8620 Phone User Guide – Axxess IP Mode NOTES[...]

73 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Index A Abbreviations 5 About This Guide 2 About Voice Mail 7 About Your Phone 3 Accessing Your Mailbox 28 Account Codes 54 ACD 61 ACD Hunt Groups 61 Adding Parties to a Conference 19 Adjusting Your Phone’s LCD Contrast 11 Adjusting Your Phone’ s Viewing Angle 10 Administrators 66 Agen[...]

74 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Disabling account codes 54 automatic call answer 39 background mus ic 39 call forwarding 22 cascade levels 45 group listen feature 26 handsfree answering feature 15 hunt group calls 61 message envelope options 41 paging 50 record -a-call 49 system forwarding 23 time/date option 41 Disconne[...]

75 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode L Language 40 Last Number Dialed/Saved 24 LCD 5 LCD Contrast 10 Leaving Messages 27 Listening to Messages 29 Logging In and Out of ACD Hun t Groups 62 M Mailbox 7 Mailbox Almost Full 28 Making and Receiving Calls 14 Making Pages 50 Manual Call Forwarding 22 Members, Hunt Gr oup 61 Message [...]

76 Axxess ® Model 8620 Phone User Guide – Axxess IP Mode Requesting a callback 15 a reminder message 36 agent help 60 Responding to a Waiting Call 17 Responding to Agent Help 60 Retrieving Messages 2 7 Returning feature buttons to default 51 phone to default 40 Ring Intercom Always 14 Ring Types 38 S Saving Last Number Dialed 24 Saving Volume Le[...]

V OICE M AIL F LOWCHART ACCESSING YOUR MAILBOX • EITHER , Press the Mes- sage button to respond t o a message from voice mail. OR, Call the voice mail extension number , press , and enter yo ur mailbox number . • Enter your p assword and then . # SUBSCRIBER MAILBOX MENU Listen to New Message Send a Message Listen to Saved Messages Personal Opti[...]

Part No. 550.81 19 Issue 8.1, November 2003 A661/922:A[...]