Inter-Tel 8660 manual

Axxess Model 8560 Phone and ® Model 8660 IP Phone User Guide[...]

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1 ©Inter-T el, Inc. June 2003 printed in US Part no. 835.2616-2 M ODEL 8000 S ERIES P HONES Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed in formation on these and other features, refer to the complete instructions in the [...]

2 A NSWERING AN O UT SIDE C ALL EITHER, Lift the handset. OR, Press . OR, Press the flashing button. R EDIALING AN O UT SIDE N UMBER Select a line and press . The nu mber is automatically dialed. P LACING A C ALL ON H OLD Press (Hold) and hang up or place another call. T o return to the call, lift the handset and press the flashing bu tton. R ESPON[...]

3 T RA NSFERRING A C ALL TO AN O UTSIDE N UMBER 1. Press and select an outside line. 2. Dial the desired t elephone number . 3. W ait for an answer , announce the call, and then hang up. If the number is busy , there is no answer , or the transfer is refused, press the flashing button to ret urn to the caller . F ORWARDING C ALLS 1. Press . (Model [...]

4 If your button is not lit, access your mailbox as follows: 1. Dial the voice mail extension numb er . (Y ou hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber . 3. Enter your mailbox number and your personal passwo rd (if programmed). Then press . L ISTENING TO V OICE M AI L M ESSAGES 1. Access your m[...]

V OIC E M AIL O PTIONS Below is a summary of the options you can use when listening to messages, af ter playing messages, and when leaving messages. F EATURE C ODES P HONE S YSTEM AND V OIC E M AIL F EATURE G UIDE U SING V OICE M AIL T o access your voice mailbox: 1. Dial the V oice Mail extension number. 2. Press and enter your mailbox number . 3.[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to place your phone in Do-Not-Dist urb mode or f orward calls, either from another phone or through a special dial-up line. If you do not hear a tone af ter each step, or if you hear repeating ton es, you have made a mistake or the feature is restricted. S tart over . T o use Remote Feature [...]

i © Inter-T el, Inc. Septemb er 2003 printed in US FINDING Y OUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . .[...]

ii CONTENTS P AGE Programming Y our Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Programming Direct S t ation Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Programming Second ary Extension Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

FINDING YOUR W A Y 1 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Y [...]

2 FINDING YOUR W A Y Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide W ELCOME The Model 8560 Phone and M odel 8660 Internet Protocol (IP) Phone provide access to several features, each of which is desc ribed in this guide. Because the phones look and function similarly (see page 7 for exceptions), the instru ctions for how to use the [...]

FINDING YOUR W A Y 3 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide A BOUT Y OUR P HONE Y our phone has three basic types of buttons in addition to a di splay and a Message Indicator lamp. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various phone and voice mail features. [...]

4 FINDING YOUR W A Y Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Feature Button Functions The feature buttons are designed t o automate some of the commonl y-used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the bu ttons identified in th e preceding table, your phone[...]

FINDING YOUR W A Y 5 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide LCD Menu Buttons In addition to the various feature button s, your phone contains an LCD with six differ- ent lines. The top two lines show call infor mation and messages; the remaining four lines display a menu, which changes acco rding to the feature you are using[...]

6 FINDING YOUR W A Y Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Message Indicator Lamp The Message Indicator lamp (located at the top, right-hand corner of the phone) shows the same indications as the butt on. The Message Indicator lamp flashes whenever there is a waiting message. NOTE: Because the telephone system allow s for cu[...]

FINDING YOUR W A Y 7 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide IP Phone Exceptions The Model 8660 IP Phone looks and functi ons almost identically to the 85 60. The only exceptions are: • The 8660 has additional ports on the back of the phone that are used for Internet and power connections. • The Model 8660 does not suppor[...]

8 FINDING YOUR W A Y Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide W HAT Y OU S EE AND H EAR As you can see, your Model 856 0/8660 Phon e and telephone system come eq uipped with a lot of “bells an d whistles.” T o help you understand what ev erything means, it is recommended that you read the following information befor e you u[...]

FINDING YOUR W A Y 9 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide S OF TWARE C OMP ATIBILITY Y our phone is fully compatible wi th system software versions 7 .0 and later . Phones using system soft ware versions 3.0 to 6.x have limit ed functionality in the following areas: • The button will not work; ho wever , you can still us[...]

10 FINDING YOUR W A Y Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide[...]

GETTING ST ARTE D 11 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Y our Phone’ s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Y our Phone’[...]

12 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide I NTRODUCTION Now that you know w hat your phone ca n do, it’ s time to start using it. In this secti on, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail mes- sages, and much more. A DJUSTING Y OUR P HONE ’ S V IEWING A NGLE Y o[...]

GETTING ST ARTE D 13 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide A DJUSTING Y OUR P HONE ’ S LC D C ONTRAST Y our phone has a feature that allows you to adjust the LCD contrast. This feature is only available when the phone is in the idle state. Y ou can choose from eight different contrast levels by using the V olume butt on, [...]

14 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide S ETTING U P V OICE M AIL T o begin using your voice mailbox you will need to complete a few basic set-up pro- cedures to initialize your mailbo x, customi ze your personal greeti ngs, and record your voice mail directory name. See page 51 for addi tional voice mail[...]

GETTING ST ARTE D 15 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Recording Y our Personal Greetings Y ou can store tw o dif ferent personal greetings in your voice mai lbox: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeti[...]

16 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Recording Y our V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your directory name: 1. Access your mailbox as d escribed on page 36 .[...]

GETTING ST ARTE D 17 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide M AKING AND R ECEIVING C ALLS Making and receivi ng calls is the basic pu rpose of any phone. With your phone, you can make/receive intercom and outsid e calls and make emergency calls. Intercom Calls Y our extension number allows other people to place interc om cal[...]

18 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide If there is no answer or if the phone is busy when you place an intercom call, you can do any of the following: • T o leave a station message , press or the LEA VE MESSAGE menu but- ton and then hang up. • T o leave a voice mail message , press or the LEA VE VOI[...]

GETTING ST ARTE D 19 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Receiving Intercom Calls Y our phone can receive both intercom and non-handsfree intercom calls. If the hands- free feature is enabled on your phone, inte rcom calls are automatically answered. Non-handsfree intercom calls (see page 17 ) override the handsfree optio[...]

20 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide T o receive an Off-Hook V o ice Announce call (through your speaker) while you are on a call: When you hear a single tone and see an incoming call display , you can do the follow- ing: • T o accept the call on the speakerphone without ending your current call: Whe[...]

GETTING ST ARTE D 21 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Out side Calls W it h outside calls, y ou can talk to people who a ren’t members of your phon e system. When you make an outside call, however , you must dial any area codes or long dis- tance digits that your telephone company requires. Placing Out side Calls T o[...]

22 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Receiving Out side Calls T o re ceive an outside call: EITHER, Lift the handset. OR, Press or the ANSWER menu button. Depending on ho w your system is programmed, you may be abl e to press the flashing button instead. Instead of answering a ri nging call, pr ess one[...]

GETTING ST ARTE D 23 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that ph one or it can be picked up at another phone using t he Call Pickup[...]

24 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press or the CNF menu button to put the cal[...]

GETTING ST ARTE D 25 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide T RANSFERRING C ALLS Although transferring calls is considered a basic function of a phone, your Model 8560/8660 Phon e has many adva nced options for th is feature. W ith your phone, you can transfer to another extension, voice mail, or even an outside line. T o An[...]

26 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at another phone. For example, if the attendant transf ers a call to you but you have stepped away from your phone, you can pick up the ca[...]

GETTING ST ARTE D 27 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to anothe[...]

28 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Automatic System Forwarding Automatic System Fo rwarding allows your system administ rator to route calls based on the type of call and the status of you r te lephone. Although you canno t program the path of a system forward, you can enable or disable th is feature[...]

GETTING ST ARTE D 29 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide R EDIALING A N UMBER Although most phones redial the last n umber dialed , your system administrator can program your phone to redial the last number saved . T o use the Last Number Dialed featur e (if enabled): EITHER, W ith or without the handset lifted, press . A[...]

30 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide D ISPLAYING I NFORMATION ON Y OUR P HONE Y our 8560/8660 Phone has two lines of display where you can view information, such as the date and time or the outside party’ s name /number . Date, T ime, Name, and Extension Number Y ou can temporarily display the system[...]

GETTING ST ARTE D 31 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide U SING A H EADSET W ith an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If your headset ha s a power-saver mode, make su re the system administrator has the Headset Connect T one flag enabled in the telephon[...]

32 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. Y ou can also use the speakerphone for on-hoo k dialing, call monitoring, and background music. Mute Button T o mute the microphone so th[...]

GETTING ST ARTE D 33 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speak- erphone call over a limited volume level range (typical ly the range is 1 to 3). NOTE: T o use this feature, the system admini strator or inst aller must progra[...]

34 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide U SING THE M ESSAGE B UTTON In today’ s b usy world, it’ s alm ost guaranteed that y ou will call someone th at is on another call, does not answer , or is in DND. But, with the button, you can let the other person know you called. When you leave a message, you [...]

GETTING ST ARTE D 35 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Retrieving Messages T o retrieve a message (Message button and lamp are flashing): Lift the handset and press . A call is au tomatically placed to the phone or mes- sage center that left the message. (See th e following section for info rmation abou t accessing your[...]

36 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Genera lly , pressing during any voice mail o peration will advance you to the next step. For exa mple, when leaving a voice mail messa g[...]

GETTING ST ARTE D 37 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide U SING V OICE M AIL M ESSAGES Once you’ve accessed you r mailbox, the system will tell you how many new an d saved messages you have. Y ou can then lis ten to messages, delete messages, save messages, etc. Listening to Messages T o listen to messages: 1. Access yo[...]

38 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide 4. When the message has fini shed playing, you have the following op tions: • Press to replay the message from the beginning. • Press to reply to the message. If yo u are using version 5.1 or later soft- ware, you have the following options (earlier versions onl[...]

GETTING ST ARTE D 39 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Undeleting Messages NOTE: This feature is available only in software versions 5.1 and later . If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are the[...]

40 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Sending Messages T o send a message: 1. Access your mailbox as d escribed on page 36 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subscriber’ s name. 5. Record your message after the tone. Whil e recording, you hav[...]

GETTING ST ARTE D 41 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide Canceling Unheard Messages NOTE: This feature is available only in software versions 5.1 and later . Y ou can cancel un retrieved messa ges that you have sent to individual s, but not mes- sages that you sent to group lists. T o cancel unheard messages: 1. Access yo[...]

42 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can use the DND feature. This halts all pages and ca lls to your phone, except queue callbacks, recalls, and di rect ring-in call s. When othe r users call [...]

GETTING ST ARTE D 43 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide T o enable DND: 1. Press or the DN D menu butto n. 2. EITHER, Dial the two-digit number correspondin g to the message you want to use. OR, Press the SCROLL menu b utton (and PREVIOUS or NEXT ) or press the (high) or (low) end of the V olume button to scroll throu gh[...]

44 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you wi th eight short tones, and your[...]

GETTING ST ARTE D 45 Axxess ® Model 8560 Phone and Model 8660 IP Pho ne User Guide T o re quest a r eminder message: 1. W ith th e handset in the cradle, dial . 2. EITHER, Dial the desired two-digit num ber for the message that you w ant. OR , Press the SCROLL (and PREV IOUS and NEXT) or press or to scroll through the messages. 3. While the desire[...]

46 GETTING ST ARTE D Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide[...]

MOVING ON 47 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Phone Configuration. . . . .[...]

48 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely , and perform various ot her functions. S ETTING P REFERENC[...]

MOVING ON 49 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Selecting a Ring T one The ability to change your ring to ne is helpful in clo se-quar tered environments. If your ring tone is unique, you can quickly identify when a call is ringing on your phone. T o select the type of ring tone for your phone: 1. W ith the handset in th[...]

50 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Enabling Automatic Call Answer The Automatic Call Answer feature deter mines whether or not you are automatically connected to a caller when you lift the handset (or press ). If this feature is enabled, you are automatically connected when you go off-hook. If it is disabled,[...]

MOVING ON 51 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide V oice Mail Options Y our voice mailbox contains personal optio ns to allow you to customize voice mail functions. However , before you change your voice mail options, you must first initial- ize your mailbox (see page 14 ). Changing Y our Mailbox Password Y our password pr[...]

52 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Changing the Call Screening T ransfer Method NOTE: The Call Screening feature i s available on ly if it is enabled for you r mailbox (ask your system administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual),[...]

MOVING ON 53 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Programming a Fax Destination NOTE: This feature is available only in software versions 5.1 and later . W ith th e Inter -T el V o ice Processor , callers can use your mailbox to send you a fax. T o use this feature, you must specify the destination fax number . T o change [...]

54 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Programming Remote Messaging NOTE: Y our installer or system administrator must enable this feature on your voice mailbox. W ith Remote Messaging, you can program th e V oice Process or (voice mail) to call you when your mailbox receives new message s. Using a “cascade” [...]

MOVING ON 55 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide T o set up r emote messaging: 1. Access your mailbox as d escribed on page 36 . 2. Press to select the Personal Options Menu. ( If using versio n 5.0 or earlier softwar e, skip this step.) 3. Press . NOTE: This option is not available if you do not have Remote Messagin g en[...]

56 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide S PEED D IALING Speed dialing allows you (and your system administrator) to store and access fre- quently dialed numbers. Each number is stored in you r phone (S tation Speed Dial) or in the phone system (System Speed Dial) and is identified by a location number . Once progr[...]

MOVING ON 57 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Storing S tation S peed-Dial Numbers T o store a speed-dial number , use the St ation Speed-Dial Programming feature co de to program the number in a speed-dial location. Use the following table to list the numbers that you store in speed-dial locations 0 -9. T o store a nu[...]

58 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Programming St ation Speed-Dial Numbers If your phone has programmable buttons, you can program one or mo re as speed-dial buttons. After the butto n is programmed, you must select a sp eed-dial location to associate with the button. NOTE: Before you program a speed-dial b u[...]

MOVING ON 59 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Dialing St ation Speed-Dial Numbers T o dial a S tation Speed-Dial number: If necessary , select an outgoing line. Y ou have the followi ng options: • T o use a location numbe r: Press or dial and then the desired Station Speed-Dial lo cation number (0-9). • T o use a S[...]

60 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide U SING R ECORD -A-C ALL If your telephon e system is equipped w i th a V oice Processor (voice mail), you may have access to the Record-A-Call feature. If s o, you can re cord an ongoing call as a mailbox message. Y ou can then retrieve the message, just as you would any oth[...]

MOVING ON 61 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide P AGING The Paging feature allows you to make an ann ouncement through phone spea kers or external speakers (if your system is equi pped with external paging equipment). T o prevent announcements from transmi tting through every phon e in the system, this fea- ture uses pag[...]

62 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookflash (a quick hang up and release). T o generate a hookflash while using a line: EITHER, Pres s the FLASH menu button. If the FLASH menu button is not visible, pres[...]

MOVING ON 63 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide P ROGRAMMING D IRECT S TAT I O N S ELECTION B UTTONS A button program med as a Direct Station Selection/Busy Lamp Field (DSS/B LF) but- ton provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visu ally [...]

64 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide P ROGRAMMING S ECONDARY E XTENSION B UTTONS W ith the Secondary Extensio n Appearances feature, you can program various but tons on your phone (and on th e Mini-DSS) to in dicate the call activity at a different exten- sion (primary phone). In addition to being able to see w[...]

MOVING ON 65 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide U SING A CCOUNT C ODES If your teleph one system is prog rammed to use th e S tation Message Detail Recordi ng (SMDR) feature, you might be required to enter account codes when you place a call. These codes add inform ation to pho ne record reports th at the system will per[...]

66 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide S CREENING C ALLS NOTE: This feature is a vailable only if your telephone system i s equipped with a V o ice Processor (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail. This allows you to accept and/ [...]

MOVING ON 67 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide T o perform a directory sear ch using your dialpad b uttons: 1. If your phone i s idle, press the DIRECTOR Y menu button, then press the m enu button for the desired directory (IC DIRECTOR Y , OUTSIDE DIR, or FEA TURE DIR). If placing a call, choo se between OUTSIDE DIR and[...]

68 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide V oice Mail Directory Whenever voice mail asks you to enter a mailbox number , you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user . Like the phone directories, you d on’t have to enter t[...]

MOVING ON 69 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put yo ur phone i n DND, don’ t worry . W ith the Remote Feature Access, you ca n place your phone in DND or forward calls from any other phone on the system. And, if you have a special dia[...]

70 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Remote Feature Access T o access your phone fr om another phone: 1. EITHER, Call your Direct Inward Sy stem Access (DISA) number (prov ided by your system administrator). If required, enter your password. OR , Use any phone on the system. 2. Enter . 3. Enter your extension n[...]

MOVING ON 71 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide R EQUESTING A GENT H ELP Y our telephone system may be pro grammed to support the Agent Help feature, which allows you to request help from a designat ed “Agent Help Extension” (usually your supervisor) duri ng a call. When your request call ring s at the Agent Hel p Ex[...]

72 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide W ORK ING IN H UNT G ROUP S Y our syst em may be programmed with “hunt gro ups.” Hunt gr oups are group s of phones that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to call anyone in the gro up (using the com[...]

MOVING ON 73 Axxess ® Model 8560 Pho ne and Model 8660 IP Phone User Guide Logging In and Out of ACD Hunt Group s Agents can log in to and out of the ACD h unt group at any ti me. While logged in, the agent receives calls through the ACD hunt gr oup. Whe n the agent is logged out, calls to that ACD hunt group bypass the agent. T o log in to all of[...]

74 MOVING ON Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guid e When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is no[...]

75 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guid e Learning More SECTION CONTENTS P AGE Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 What the Administrators Can Do for Y ou . . . . . . . . . . . . . . . . . . . . . . . 76 Frequently Asked Questions (F AQs[...]

76 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide I NTRODUCTION If you want to know mo re about your phone and voi ce mail system, this is the section for you. W ith additional information and an F AQ, you should be able to find answers to most of your question s. W HAT THE A DMINISTRATORS C AN D O FOR Y OU The administ[...]

77 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guid e F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If you have prob- lems with your ph one or voice mailbox, refer to th is section before you co ntact your system administrator or yo ur local Inter-T el dealer . Q[...]

78 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide Q8. Why can’ t I pr ogram a Station Speed -Dial number to the button I want? It keeps say- ing that the butt on is non-programmable. A8. Y our system administrator has programmed that button as a non-programmable but- ton. Because you cannot overr ide system programmin[...]

79 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guid e D EFAULT F EATURE C ODES Use the blank spaces below to enter custom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES * These defaults may differ based on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW C ODE Select Line Group 1-208[...]

80 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent Help Reject [...]

81 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guid e G ENERAL F EATURE C ODES (C ONTINUED ) FEA TURE NAME FEA TURE CODE NEW CODE Message – Silent Message 367 Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Buttons 397 Program S tation Password 392 Queue (Callback) Request 6 Record[...]

82 LEARNING MORE Axxess ® Model 8560 Phone and Model 8660 IP Phone User Guide NOTES[...]

83 Axxess ® Model 856 0 Phone and Model 8660 IP Phone User Gu ide Index A Abbreviations 5 About This Guide 2 About Voice Mail 7 About Your Phone 3 Accessing Your Mailbox 36 Accessing Your Phone 70 Account Codes 65 ACD Hunt Groups 72 Adding Parties to a Conference 24 Adjusting Your Phone’s LCD Contrast 13 Adjusting Your Phone’ s Viewing Angle 1[...]

84 Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Directories name 16 outside 21 phone 66 search 68 using 66 voice mail 68 Disabling account codes 65 automatic call answer 50 background mus ic 49 call forwarding 70 cascade levels 55 do-not-disturb 70 group listen feature 32 hunt group calls 72 paging 61 record -a-cal l 60 system for[...]

85 Axxess ® Model 856 0 Phone and Model 8660 IP Phone User Gu ide LCD Contrast 13 LCD Menu Buttons 5 Leaving Messages 34 Liquid Crystal Display (LCD) Menu bu ttons 3 Listening to Messages 37 Logging In and Out of ACD Hun t Groups 73 M Mailbox Almost Full/Full 36 Making an Emergency Call 22 Making and Receiving Calls 17 Making Calls 17, 21 Making P[...]

86 Axxess ® Model 8560 Phone and Model 8660 IP Ph one User Guide Returning feature buttons to default 62 to a call 32 to a held call 23 your phone to default 50 Reverse Transfer (Call Pick Up) 23 Ring Intercom Always 17 S Saving the Last Number Dialed 29 Saving Volume Le vels 48 Screening Calls 66 Search Order 53 Searching in the Directories 68 Se[...]

V OICE M AIL F LOWCHART ACCESSING YOUR MAILBOX • EITHER , Press the Mes- sage button to respond t o a message from voice mail. OR, Call the voice mail extension number , press , and enter yo ur mailbox number . • Enter your p assword and then . # SUBSCRIBER MAILBOX MENU Listen to New Message Send A Message Listen to Saved Messages Personal Opti[...]

Part No. 550.81 13 Issue 8.0, September 2003 A661/9224A[...]