Mitel 7000 manual

3300 CITELlink Gateway for 7000 Series Norstar Phones M7310 Phone User Guide[...]

NOTICE The information contained in this docume nt is believed to be accurate in all respects but is not warranted by M ITEL N ETWORKS J Corporation. The information is subject to change without notice and should not be construed in any way as a commitme nt by M ITEL N ETWORKS or any of its affiliates or subsidiaries. M ITEL N ETWOR KS and its affi[...]

-i- Contents ABOUT YOUR PHONE 1 Conventions 2 Using Your Norstar Phone with the 3300 CITELlink Gateway 3 TIPS FOR YOUR COMFORT AND SAFETY 3 Don't cradle the handset! 3 Protect your hearing 3 CUSTOMIZING YOUR PHONE 4 Ringer Control 4 Handset Receiver Volume Control 4 Speaker Volume Control 4 Display Contrast Co ntrol 4 Feature K eys 5 Language [...]

-ii- CALL HANDLING 11 Hold 11 Transfer 12 Conference 12 Conference Split 12 Add Held 13 Swap 13 Call Forward 14 Call Forward - Remote 15 Call Forward - End Chaining 15 Call Forward - Forced 16 Call Forward - Override 16 Messaging - Advisory 16 Messaging - Callback 17 Messaging - Cancel Callback 18 Messaging - Cancel All Callbacks 18 USING ADVANCED [...]

-1- ABOUT YOUR PHONE The Mitel Networks 3300 CITELlink Gate way allows your Nortel Networks™ Norstar phone to work on a Mitel Networks 3300 Inte g rated Communications Platform (3300 ICP). When used with a 3300 IC P, your M7310 phone has 13 fixed-function keys ( SUPERKEY, TRAN S/CONF, REDIAL, ME SSAGE, HOLD, CANCEL, SPEAKER, UP ARROW, DOWN ARROW,[...]

-2- Phone buttons Phone status indicators Conventions The following conventions are used in this user guide: z Fixed-function keys are identified by bold uppercase letters (for example, TRANS/CONF ). z Softkeys are identified by bold letters and th e word "softkey" (for example, "Press the Yes softkey."). z Text that appears on [...]

-3- Using Your Norstar Phone with the 3300 CITELlink Gateway Please note the following differences in the way your CITELlink Norstar phone now operates: z You can program speed call numbers, personal keys as well as enable/disable features using SUPERKEY . To navigate through the menus, use the YES and NO softkeys. z Some features requ ire you to d[...]

-4- CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: z Press or . To adjust the Ringer Pitch or Vo lume while the phone is idle: 1. Press SUPERKEY . 2. Press the No softkey until "Ringer Adjust?" appears. 3. Press the Yes softkey. 4. To adjust the ring er pitch, press the Yes softkey. To adjust[...]

-5- Feature Keys To display information abou t a key: 1. Press SUPERKEY . 2. Press a personal key or REDIAL . 3. Press SUPERKEY . To re-program a personal key: Note: Use the personal keys with indicato rs (see page 2) for features that need an indicator (s uch as Do Not Distur b or Call Forward). 1 .P r e s s SUPERKEY . 2 . Press the No softkey unt[...]

-6- MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Li ne, press a Line Ap pearance key. 3. Dial the number, - OR - Press a Speed Call key. - OR - Press REDIAL . Answer a call z Lift the handset. - OR - Press the flashing Line appe ar ance key and lift the handset. Redial To redial the last number that [...]

-7- Phonebook For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display; for example, if the le tter C is required, press the digit 2 three times. Use the softkey to correct errors. If the next letter in a name is on the same key as the pr evious letter, press the softkey before proceeding. If req[...]

-8- Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press SUPERKEY . 2. Press a personal k ey[...]

-9- Speed Call - Personal Note: Personal Speed Call lists must be configured by the Administrator. To store a personal Speed Call number: 1. Lift the handset. 2. Dial 67 . 3. Enter an index number between 00 and 09 . 4. Dial the number to be stor ed (press Hold between digits to create a pause during dialing - press Hold more than once to len gthen[...]

-10- Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Li ne, press a Line Ap pearance key. 2. Dial the number. 3. Communicate by using the sp eaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communicate by using the sp eaker and the microphone. To[...]

-11- Auto-Answer To enable or disable Auto-Answer: 1. Press SUPERKEY . 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following:  To enable Auto-Answer, press the TurnOn softkey.  To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringback: z Communicate by using the sp eaker an[...]

-12- Transfer To Transfer an active call: 1. Press TRANS/CONF . 2. Dial the number of the third party. 3. Do one of the following:  To complete the Tr ansfer, hang up.  To announce the Tr ansfer , wait for an answe r, consult, and h ang up.  To cancel the Transfer, press CANCEL . Conference To form a Conference when a two-party call is al [...]

-13- Add Held To move a call on Hold to another line appearance: 1. Press an available line key. 2. Press the Addheld softkey. 3. Press the flashing line key. To add a call on Hold to an exis ting conversation or conference: 1. Press the Addheld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two-p[...]

-14- Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of yo ur phone. B-Int redirects internal calls wh en your phone is busy, an d B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don'[...]

-15- Call Forward - Remote To forward calls from a remote st ation to your current location: 1. Press SUPERKEY . 2. Press the No softkey until "Call Fo rwarding?" appears. 3. Press the Yes softkey. 4. Press the Next softkey until "I Am Here" appears. 5. Press the Yes softkey. 6. Dial the extension of the remote station. 7. Press[...]

-16- Call Forward - Forced To force an incoming call to be forwarded: z Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1* . 3. Dial the exte nsion number. Messaging - Advisory To turn Messaging - Advisory on: 1. Press SUPERKEY . 2. Press the No softkey until "Adviso[...]

-17- Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: z Press MESSAGE or the Callback softkey. To respond to a message waitin g condition on your phone: 1. Press MESSAGE . 2. If a password is required, di al your password and press th e Enter softkey. 3. Press the Yes softkey. The caller inf[...]

-18- To set, change, or clear a password (up to 7 digits, not including 0): 1. Press SUPERKEY . 2. Press the No softkey until "Set Pa ssword?" appears. 3. Press the Yes softkey. 4. Do one of the following:  To enter a new password, enter your password.  To change or clear your password, enter your current password. 5. Press the Ente[...]

-19- USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call: 1. Press SUPERKEY . 2. Press the Yes softkey. 3. Dial the Account Code digits. 4. Press the Save softkey. 5. Do one of the following:  For a verified acco unt code, pre[...]

-20- Campon To Campon to a busy station: z Press the Wait soft key. To retrieve a call when you hear Campon tone: z Press the Trade softkey. Do Not Disturb To activate or deactivate Do Not Disturb: z Press the Do Not Disturb feature key. - OR - z Press SUPERKEY . z Press the NO softkey until "Do Not Disturb" appears. z Do one of the follo[...]

-21- Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through their phon e speaker. If the paged party has Off-Hook Voice Announc e enabled, the page will be heard even when the party is on a handset c[...]

-22- Reminder To program a Reminder: 1. Press SUPERKEY . 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press SUPERKEY . 2. Press the No softkey until "Timed Reminder?" appears[...]

-23- Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belon g to as many as three pa g in g g roups with one g roup designated as your "prime" gr oup. When you need to respond to a Group Page but don' t know the identity or extension number of the paging part[...]

-24- Record a Call This feature uses your voice ma il system to record your phone conversations. Note: You may be required by law to in form the other party that you are recording the conversation. For specific instructions, co nsult your system administrator. To start recording while on a two-party call: z Press the Record Call feature key. (See F[...]

-25- Tag Call Tag Call allows you to "tag" any threat ening call that you re ceive. Using this tag, your system administ rator can identify the sour ce of the malicious call and provide this information to approp riate personel or authorities. You can only tag calls during an active two-pa rty call. Note: Tagging a call unecessa rily may [...]

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