Mitel Inter-Tel 5000 manual

Inter-Tel ® Voice Mail MITEL User Guide[...]

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Notice This user guide i s released by Inter-T el (D elaware), Incorporated an d provides information necessary to use Inter-T el Basic V oice Mail (BVM) and Enterprise ® Messaging (EM) voice mail on an Inter-T el Axxess ® /5000 system. The guide content s, which reflect current Inter - T el st andards, are subject to revision or change without n[...]

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Inter-T el ® V oice Mail User Guide iii About V oice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Mailbox Access . . . . . . . . . . . . . . . . . . . . .[...]

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Inter-T el ® V oice Mail User Guide 1 About V oice Mail Inter-T el voice mail is an inte grated component of the Inte r-T el Axxess/5000 phone system . This user guide p rovides feat ure instructions for Basic V o ice Mail (BVM) and Enterprise Messaging (EM) voice mail system features. Use this guide as a supplement to your endpoint user guide. Co[...]

2 Inter-T el ® V oice Mail User Guide Mailbox Access This section explains how to access and set up your voice mail account. If necessary , contact your voice mail administrator for th e voice mail extensio n number and password. T o acce ss voice mail: 1. Dial the voice mail extension number . Y ou hear the Main menu. 2. During or after the greet[...]

Inter-T el ® V oice Mail User Guide 3 Recording Personal Greetings Y ou may want to include the following information when recording your pe rsonal greeting: • Whether you are in the office and where you can be reached. • When you will be returning calls. • How to exit voice mail (for callers wh o do not want to leave a message). For example[...]

4 Inter-T el ® V oice Mail User Guide Recording Y our Directory Name Y our directory name is used to identify you in the voice mail directory and to verify your mailbox number when messages are address ed to you. Y ou can change your dire ctory name at any time. T o reco rd your directo ry name: 1. Access your mailbox as described on pag e 2 . 2. [...]

Inter-T el ® V oice Mail User Guide 5 Message Features The following are mailbox me ssage features. Listening to Messages T o listen to m essages: 1. Access your mailbox as described on pag e 2 . If E-Mail Reade r is enabled for your mailbox, press 1 or say “V oice Mail.” 2. Do one of the following: • Press 1 or say “New” to listen to ne[...]

6 Inter-T el ® V oice Mail User Guide Recovering Deleted V oice Messages Y ou can recover deleted voice messages withi n a specific time frame before they are erased from the system. The time frame can be up to 24 hour s and is programmed by your voice mail administrator . Any recovere d messages are restored as saved messages in your mailbox. If [...]

Inter-T el ® V oice Mail User Guide 7 Recording and Sending V oice Messages Y ou can record and send voice messag es to other mailbox e xtensions in your voice mail system. T o reco rd and send v oice messages: 1. Access your mailbox as described on pag e 2 . 2. Press 2 or say “Record.” 3. Say or enter the mailbox number or group list number .[...]

8 Inter-T el ® V oice Mail User Guide Using Remote Messaging Y ou can use Remote Messaging to call you when you r mailbox receives new vo ice messages 2 . Using “cascade levels” of up to nine pho ne numbers, the vo ice mail system calls each number until it su ccessfully connects to a device (for example, your home phone, a mobile phone, or a [...]

Inter-T el ® V oice Mail User Guide 9 To s e t u p R e m o te Messaging: 1. Access your mailbox as described on pag e 2 . 2. Press 4 or say “Personal” to select the Personal Options Menu. 3. Press 5 or say “Remote” to se lect Remote Messaging. 4. Press 1 or say “Primary” to set up a primary cascade, or press 2 or say “Alternate” to[...]

10 Inter-T el ® V oice Mail User Guide Mailbox Preferences Y ou can us e the following feat ures to customize voice mail option s. Changing Y our Mailbox Password Y ou can change your mai lbox password at any time. The new password can be up to 12 digits long and must be numeric. It cannot contain letters or characters. T o change your mailbox p a[...]

Inter-T el ® V oice Mail User Guide 11 Changing the Call Screening T r ansfer Method Y ou can use the followin g Call Screening Transfer options to ap ply conditions to outside calls that are transferred to your ex tension from the system Auto Attendant. 4 • Unannounce d Calls : Calls are sent directly to your extension. • Announce-Only Calls [...]

12 Inter-T el ® V oice Mail User Guide Changing the Message Envelope When you listen to voice messages (or e-mail or fax messages if E-Mail Reader is enabled), an “en velope” is played for each message. By defaul t, the envelope contains the following info rmation: • Tim e a nd D at e : The time and date the message was received . • Source[...]

Inter-T el ® V oice Mail User Guide 13 Changing the Message Search Order Y ou can change the ord er in which you retrieve you r new and saved me ssages based on the date and time they are received. When more than one message is left in your mailbox, the search order ca n be configured as first in /fir st out (the oldest message is played first) or[...]

14 Inter-T el ® V oice Mail User Guide V oice Mail Directory Subscribers or non-subscribers can use dialp ad buttons or ASR (if enabled, see page 1) to search for directory names. ASR may not b e able to locate na mes that are pronounce d differently than they are spelled. For th ese types of names, spell the name using the dialpad buttons (see th[...]

Inter-T el ® V oice Mail User Guide 15 T o sear ch the Directory: 1. Dial the voice mail number . 2. Press # or say “Directory .” 3. Press the appropriate dialpad buttons to sp ell the na me or say the last n ame of the person (see the table on page 14 ). For example, if yo u say “John,” the system locates all of the sub scribers with the [...]

16 Inter-T el ® V oice Mail User Guide E-Mail Reader Y ou can use E-Mail Reader to listen to e-mail messages a nd fax message envel opes from your mailbox 5 . E-Mail Reader uses T ext-to-S peech (TTS) to convert e-mail text into an audio file. After you listen to your message, you have the same options to save, forward, delete, and so o n, as in v[...]

Inter-T el ® V oice Mail User Guide 17 T o enter y our e-mail password: 1. Access your mailbox as described on pag e 2 . The system announces that it was unable to retrieve your e-mail and fax me ssages, and provides the followin g options: • Press # or say “Continue” to ac cess yo ur mailbox without access to your e-mail messages. • Press[...]

18 Inter-T el ® V oice Mail User Guide T o use E-Mail Reader to access your e-mail acco unt: 1. Access your mailbox as described on pag e 2 . 2. Press 3 or say “E-Mail.” Then select one of the foll owing: • Press 1 or say “New” to listen to new messages. • Press 3 or say “Saved” to listen to saved messages. 3. After the e-mail enve[...]

Inter-T el ® V oice Mail User Guide 19 Using Main Menu E -Mail Reader Count After you set up y our E-Mail Reader accoun t, the system announces the number of voice, e-mail, and fax messages you have each time you access your ma ilbox before you can listen to your messages. The voice prompt th at indicates the number of e-mail and fax messages is t[...]

20 Inter-T el ® V oice Mail User Guide Listening to Fax Message Notifications Using E-Mail Reader , you can listen to fax message notifications. When you access a fax message, E-Mail Reader announce s the fax message according to the envelope option (see pag e 12 ). Because a fax message is received by your e- mail account as an image attachment, [...]

Inter-T el ® V oice Mail User Guide 21 T roubleshooting T ip s The following table contains troubleshooting tips for basic voice mail features. Contact your voice mail administrator for additional hel p. Problem Possible Solution I do not know my voice mail password. T ry using the extension number , which is the default password. If your mailbox [...]

22 Inter-T el ® V oice Mail User Guide I cannot use ASR to enter my E-Mail Reader password. T o prevent others from overhear ing your password, you must use the dialpad buttons to enter your password. I cannot set the number of rings before a call is sent to voice mail. This feature is set by the voice mail administrator. The system does not re co[...]

Inter-T el ® V oice Mail User Guide 23 V oice Mail Flowchart (Without E-Mail Reader) Record “Greeting” “Primary” G reeting “Alternate” Greeting “System” Greeting Record Directory “Name” Rec./Chg. “Password” Chg. “Envelope” Settings “Time, Date” Message “Source” Length/Subj./Pages “All Options” “None” “[...]

24 Inter-T el ® V oice Mail User Guide V oice Mail Flowchart (With E-Mail Reader) Record “Greeting” “Primary” G reeting “Alternate” Greeting “System” Greeting Record Directory “Name” Rec./Chg. “Password” Chg. “Envelope” Settings “Time, Date” Message “Source” Length/Subj./Pages “All Options” “None” “Rem[...]

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Part No. 835.320 5 Issue 1, May 2008 A946/4316A[...]