Nortel Networks Norstar Voice Mail 4.0 manual

••••••••••••••••••••••••• •••••••••••••••••••••••••••••••••••••••• Norstar Voice Mail 4.0 FAX User Guide[...]

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P0886631 Issue 1.0 F AX User Guide Contents Norstar Voice Mail FAX User Guide 1 Learning about the Norstar Voice Mail FAX option 1 About the virtual Fax line 2 Your Personal mailbox greeting 2 Recording a Greeting 3 Receiving a Fax message 4 Retrie ving Fax messages 5 Transferring a Fax message to your mailbox 6 Setting the Preset fax machine 6 Pri[...]

ii Contents F AX User Guide P0886631 Issue 1.0[...]

P0886631 Issue 1.0 F AX User Guide Norstar V oice Mail F AX User Guide This guide explains how to use the Norstar Voice Mail FAX option with your personal mailbox. It explains how to receive, print and send fax documents (Fax messages). All Norstar telephones provide Norstar Voice Mail voice prompts. On telephones with display buttons, the voice pr[...]

2 Norstar V oice Mail F AX User Guide F AX User Guide P0886631 Issue 1.0 About the vir tual Fax line A line can be assigned to a mailbox to act as a virtual fax line. Any Fax messages sent to the virtual fax line bypass the greeting and Automated Attendant. The Fax message is sent immediately to your mailbox. This Fax message is accessed in the sam[...]

Norstar Voice Mail FAX User Guide 3 P0886631 Issue 1.0 F AX User Guide Recording a Greeting To record a Greeting: 1. Press . 2. Enter your password and press OK or . Your unique password was determined when you first opened your mailbox and performed the initialization steps. If you are recording a greeting from a telephone that has not been assign[...]

4 Norstar V oice Mail F AX User Guide F AX User Guide P0886631 Issue 1.0 Receiving a Fax message You can receive two types of Fax messages: non-voice introduced and voice introduced. An introduction is a voice message the caller leaves with the Fax message. In a non-voice introduced Fax message, the caller only leaves the Fax message. It is not pos[...]

Norstar Voice Mail FAX User Guide 5 P0886631 Issue 1.0 F AX User Guide When you receive a message in your mailbox, your telephone display shows: This display indicates that you have a new voice message or a Fax message in your mailbox. To check messages you must open your mailbox. To open your mailbox: An average Fax message, consisting of text onl[...]

6 Norstar V oice Mail F AX User Guide F AX User Guide P0886631 Issue 1.0 T ransferring a Fax message to your mailbox When a caller is attempting to leave a Fax message in your mailbox and you answer the call, transfer the call to your mailbox. Inform the caller that you are transferring them to your mailbox. To transfer a fax call to your mailbox: [...]

Norstar Voice Mail FAX User Guide 7 P0886631 Issue 1.0 F AX User Guide 5. This display appears if there is no preset fax machine. If the fax machine is preset, the display shows: Preset fax . You have the option of changing the preset fax telephone number. 6. Press PHONE or to enter the fax telephone number. Press EXT or to enter the fax extension [...]

8 Norstar V oice Mail F AX User Guide F AX User Guide P0886631 Issue 1.0 Printing Fax messages Fax messages left in your mailbox can be printed to any fax machine. You can choose to print all of your Fax messages at once or print them individually. If you print all of the Fax messages at once, you cannot listen to any voice introductions included w[...]

Norstar Voice Mail FAX User Guide 9 P0886631 Issue 1.0 F AX User Guide Printing all of the new or saved Fax messages on the Preset fax machine To print all of the new or saved Fax messages on the Preset fax machine: For information about changing the Preset fax machine, refer to " Setting the Preset fax machine" on page 6. After you end t[...]

10 Norstar V oice Mail F AX User Guide F AX User Guide P0886631 Issue 1.0 Printing all of the new or saved Fax messages using the Other option To print all the new or saved Fax messages using the Other option: After you end the session, Norstar Voice Mail prints the Fax messages on the assigned fax machine. 1. Press . 2. Enter your password and pre[...]

Norstar Voice Mail FAX User Guide 11 P0886631 Issue 1.0 F AX User Guide Printing all of the new or saved Fax messages using the Manual option To use the Manual option, you must first open your personal mailbox from a fax machine telephone. To retrieve and print all your new or saved Fax messages using the Manual option: 1. From the fax machine tele[...]

12 Norstar V oice Mail F AX User Guide F AX User Guide P0886631 Issue 1.0 Printing a Fax message on the Preset fax machine To print a Fax message on the Preset fax machine: For information about changing the Preset fax machine, refer to " Setting the Preset fax machine" on page 6. 1. Press . 2. Enter your password and press OK or . 3. Pre[...]

Norstar Voice Mail FAX User Guide 13 P0886631 Issue 1.0 F AX User Guide Printing a Fax message using the Other option To print a Fax message using the Other option: 1. Press . 2. Enter your password and press OK or . 3. Press PLAY or . 4. The date that the fax was received and the Fax ID number appears on the display. Press until you find the Fax m[...]

14 Norstar V oice Mail F AX User Guide F AX User Guide P0886631 Issue 1.0 Norstar Voice Mail prints the Fax message on the assigned fax machine. Printing a Fax message using the Manual option To print a Fax message using the Manual option, you must first call and open your personal mailbox from a fax machine telephone. To print a Fax message using [...]

Norstar Voice Mail FAX User Guide 15 P0886631 Issue 1.0 F AX User Guide Fax cover sheet A fax cover sheet is printed with each Fax message you print using the Preset and Other feature. The fax cover sheet contains the following information: • the date and time the fax was printed • the name and telephone number of the mailbox owner • the dest[...]

16 Norstar V oice Mail F AX User Guide F AX User Guide P0886631 Issue 1.0 Sending Fax messages A Fax message and a Fax message voice introduction can be sent to any personal mailbox. To send the Fax message you must call the personal mailbox from a fax machine telephone. To leave a Fax message in a personal mailbox: 1. Place the document that you w[...]

Norstar Voice Mail FAX User Guide 17 P0886631 Issue 1.0 F AX User Guide Forwarding a Fax message to another mailbox You can forward a received Fax message to another mailbox and add an introductory message as a part of the new message. The message appears as a Fax message in the recipient’s mailbox. If you cannot forward a Fax message, ask your S[...]

18 Norstar V oice Mail F AX User Guide F AX User Guide P0886631 Issue 1.0 7. Press YES or to record an introduction to the Fax message. Note: Press NO or if you do not want to record an introduction to the forwarded Fax message, and go to step 10. 8. Record the introduction and press OK or to end the recording. Note: Press RETRY or to re-record the[...]

Norstar Voice Mail FAX User Guide 19 P0886631 Issue 1.0 F AX User Guide Forwarding a Fax message to an external number You can also forward a received Fax message to an external number. However, no introductory message can be added to the Fax message. To forward a Fax message to an external number: 1. Press . 2. Enter your password and press OK or [...]

20 Norstar V oice Mail F AX User Guide F AX User Guide P0886631 Issue 1.0 Fax System Group message (Fax Broadcast) A Fax System Group message can be sent whenever you want to notify a special group by way of a fax, of a pending event or company notice that only pertains to that group. All Fax System Group Lists are created by the System Coordinator[...]

Norstar Voice Mail FAX User Guide 21 P0886631 Issue 1.0 F AX User Guide Sending a Fax System Group message (Fax Broadcast) Before you send a Fax System Group message, ensure that your System Coordinator has added the Fax System Group List, and the List contains all the fax machines that are to receive the Fax message. To send a Fax System Group mes[...]

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