Polycom 300 and 310 manual

Polycom, Inc. 1 USER GUIDE Polycom ® VVX ® 300 and 310 Busines s Media Phones Version 5.0.0 | August 2013 | 1725 - 49089 - 001 Rev C[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 2 Copyright ©2013, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanica l, for any purpose, without the express written pe[...]

Polycom, Inc. 3 Contents About This Guide ...................................................................................................... 6 Conventions Used in this Guide ..................................................................................................... 6 Terms and Writing Conven tions .....................................[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 4 Managing Conference C alls .......................................................................................................... 30 In itiating Conference Calls .............................................................................................[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 5 Logging In and Out of a P hone ...................................................................................................... 70 Placing Calls in the Logged-Out St ate ...................................................................................[...]

Polycom, Inc. 6 About This Guide This guide uses a number of conventio ns that help you t o understand information and pe rform tasks. Conventions Used in this Guide This user guide contains terms, grap hical elements, and typographic c onventions. You need t o familiarize yourself with these terms, elements, and conventions to successfully perform[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 7  Icon A picture on the screen . The following types of icons are ava ilable on VVX phones:  An icon that you can select to access a function, feature, sett ing, or application. F or example, when you’re in Home view, you can select the New Call icon ([...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 8 Name Icon Description Web Info The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver The Timesaver icon highlights a faster or alternative method for accompl[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 9 Getting Started This chapter contains general information you need to know before you start using your Polycom phone. This chapter descr ibes phone ’s hardware and phone views and how to n avigate menus and enter data. Using Basic Features This chapter desc[...]

Polycom, Inc. 10 Getting Started This user guide helps you navigate and use your Polyc om ® VVX ® 3 00 or VVX 31 0 phone. It provides an overview of your phone, and walks you through tasks so you can suc cessfully use your phone t o perform basic and advanced phon e functions. This chapter provides you with details you need to know ab out your VV[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 11 Use the following table to understa nd the hardware feature s on your VVX 300 and 310 phone. Table 1: VVX 300 and 310 Hardware Features Feature Description Speaker Provides ringer and hands-free (speakerphone) audio output. Dialpad Enables you to enter numbe[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 12 Troubleshooting: I Can’t Access Different Phone Views The views you can access depend on the number of calls your phone has, and whether your phone has an active call. If your phone is idle, you can access Home and Lines view by pressing . If your phone ha[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 13  DND Enables Do Not Disturb fo r your phone. When DND is e nabled, your phone doesn’t ring and incoming calls go to voicemail.  Settings Provides you with acce ss to phone features and settings you can u se to customize your phone. The following are [...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 14 Calls View You can access Calls view if your phone has an active and held call in progress, or you have one call on hold . In Call view, you can use the up an d down arrow keys to see all your active and held calls. If your phone has more than on line, your [...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 15 Icon Description Icon Description Incoming call New messages Active conference Presence status (Available) Placed call Presence status (Busy or In a Call) Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence sta[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 16 Task Action Place a call Press Dial or use the right arrow key from a call list. Highlight calls in Calls view Use the up and down arrow keys to select a call. The available soft keys , such as Hold or Resume , display for the highlighted call. Select a menu[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 17 Available Text Options in Mode Available Text Options in Encoding ASCII Latin (to enter accented characters) Katakana (for Japanese characters) Unicode (to store characters as double bytes) Cyrillic (for Russian characters) Using the Dialpad Keys You can use[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 18 Task Action Delete one or more characters Us e the left and right arrow keys until the cursor is positioned to the right of the characters you want to delete, and press . Registering Your Phone Y our system administrato r configures your phone with t he nece[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 19 To access the Web Configuration Utility for y our phone: 1 Launch a web browser from a comp uter on the same network as your ph one. 2 In the address bar of your web browser, enter the IP address of your phone and press Enter . For example, if your phone’s[...]

Polycom, Inc. 20 Using Basic Features Now that you are familiar with your phone’s user interface, you are ready to perform ba sic phone tasks that you can do on a daily basis. This chapter explain s how to handle multiple calls at one ti me, how to manipulate incoming and active calls, and how to access directo ries and lists so you can p erform [...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 21 Troubleshooting : Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t w ork, your system administrator disabled the speakerphone option . You must use the handset or a headset to answer and place calls. If your system administrator has disabl[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 22 If you don’t answer an incoming call within 10 seconds, the Inco ming Call window disap pears, and the incoming call is displayed in Call s view , as shown next. Figure 8: Viewing Incoming Calls in Calls View You can answer incoming calls in Call s view by[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 23 answers incoming calls using the spea kerphone. Ask y our system admini strator about enabling auto answer and setting how many times your phone rings before the c all is answered. If Auto Answer is enabled and you receive an incoming call while you’re in [...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 24 Lines view shows you each line on your phone and ho w many calls each line ha s, as shown below. In this example, line 2326 has one active call, and line 2327 has one held call. Figure 10 : Viewing Calls in Lines View If you press a line key that has a call [...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 25 Calling from the Dialer The Dialer displays a list o f previously placed calls. Select one of the entries to automatically enter the number into the Dialer field, or, ent er a number. As you enter numb ers, the Dialer displays a li st of similar numbers, as [...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 26 Note : Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone doesn’t automatically place the call, press Send . Placing Calls from Favorites , Rec[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 27 To redial a number: » From the Placed Calls list, as show n next, press Dial . Use the up and down arrow key to select other previ ously placed calls. Ending Calls You can end an active call in the following ways:  Place the handset on the cradle.  Fr[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 28 Enabling Headset Memory Mode This feature is useful for f ull-time headset users. You can s et up your phone so that all incoming and outgoing calls use your hea dset. You can switch to handset or speakerphone mode at any tim e. To use Headset Memory Mode, y[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 29 To reject an incoming call: » From the Incoming Call wi ndow, press Reject . You can also reject an incoming call from Li nes and Calls view. The call goes directly to voicemail. Forwarding Incoming Cal ls You can forward incoming calls to another person wi[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 30 To resume a held call:  Do one of the following:  From Lines view, press Resume . If more than one held call is o n the line, the last call that you held is resumed. If y ou have multiple lines and you press Resume , the last call that you held o n eit[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 31 Your system administrato r enables this feature on your phone. For more information, see Man aging Conference Call Participa nts . In itiating Conference Calls You can initiate a conference by calli ng two people and using t he Confrnc soft key or by joining[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 32 Ending Conference Calls To end a conference, press End Call . By default, when y ou press End Call , the other people r emain connected unless your Systems A dministrator sets your phone t o end all connections when yo u end a conference call. To end a confe[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 33  Press Hold to hold the per son. The held person can ’t hear any one , and no one can hear the held person.  Press Remove to remove the person from the conference, end the conference call, and creat e an active call between you and any participants s[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 34  From Home view, select For w ard.  From Home view, select Setting s and select Features > Forward .  If your phone is idle, press the For w ard soft key from Lines view.  If your phone is set up with mult iple lines, select the line to apply [...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 35 Note : Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence calls on shared lines. For more information about shared lines, see Managing Shared Lines . To send incoming calls from a contact to your v oicemail system[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 36  If your phone is idle, the Do Not Disturb icon, , displays next to your phone lin e in Lines view, as shown next. If you have new messages or forwarding enabled, t he messages or forwardi ng icon displays instead.  The DND icon in Home view changes f [...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 37 Power Tip: Automatically Enabling or Disabling Do Not Disturb for All Lines To automatically enable Do Not Disturb for all lines, press Set All . To automatically disable the feature for all lines, press Clear All . Listening to Voicemails Your phone indicat[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 38 To view your Recent Call s list: » From Home view, select Directo ries > Recent Call s . The Recent Call list displays, as sh own next. The following icons display nex t to entries to indicate the call ty pe:  Indicates a placed call  Indicates a r[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 39 You can do the following in the call entr y details window:  Press Dial to call the contact. You can also press the right arrow key on your phone to automatically call the contact.  Press Back to return to the Re cent Calls list.  Press Edit to chan[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 40 In the Contact Directory, you can use the arrow keys to navigate to view a contact ’s informati on, or you can enter in search criteria to find your desir ed contact. To view contact informati on: » In the Contact Directory, use the up and down arrow keys[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 41  Favorite Index An index number that displays in your Favo rites list. For more information about favorites, see Managing Favorite s .  Label A label or title for your contact.  Ring Type An assigned ringtone for calls from your conta ct.  Divert[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 42  Add contacts to your local Conta ct Directory. To view the Corporate Di rectory: » From Home view, select Directo ries > Corporate Dir ectory . By default, a blank search screen displays. To view e ntries, enter a search to find a conta ct. You can s[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 43  Changing the Audible Ring setting Updating the Incomin g Call Ringtone You can personalize your phone ’s ringt one and pick unique ringtones for the different line s on your phone. The default ringtone f or Polycom phones is Low Trill. To select an inc[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 44 Changing the Audible Ring S etting You can choose where you hear the audible ringer on y our phone. You can set the audible rin ger to play from the handset, headset, or speaker. For example, you can set your ph one to ring on your head set, instead of the s[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 45 All your Favorites display in y our Favorites list. However, only thre e favorites display in Lines and Home view for VVX 300 and 310 phones. The following figure shows a sample Favorites list. Figure 17 : Viewing the Favorites List The following figure show[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 46 3 Press Save . Managing Shared Lines If your phone shares a line with an other phone, all ph ones ring for an incoming call to one of the shared line. The call can be answered o n any of the phones of the shared line. You can transfer, hold, or set up a conf[...]

Polycom, Inc. 47 Using Advanced Features This chapter describes the advanced features available on y our Polycom phone. Advanced f eatures available for Polycom VVX 300 and 310 phones include joining Mi crosoft ® Outlook ® meeting s on your phone , using your computer’s keyboard and mouse to control calls, viewing web content, and vi ewing othe[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 48 Updating Your Status You can update your status on your p hone to allow people to monitor y our status from their phones. When you update your status on you r phone , y our new status is visible to other s . You can update your status to one of the following[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 49 To enable your status to automaticall y change: 1 From Home view, select Setting s > Basic > Prefere nces > Presence > Idle Timeout . 2 From the Idle Timeout screen, enable an office hours or off hours timeout period, and enter t he number of min[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 50 Blocking Contacts Any of your contacts can a dd you to their buddy list and monitor y our status. You can prevent certain contacts from monitoring your stat us by blocking the c ontact in your Contact Directory. To block a contact from v iewing your status: [...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 51 Y ou can monitor your buddi es and their statuses from your B uddy Status list, Home view, and Lines view. To monitor buddies from your Buddy Status List : » From Lines view, press More > Buddies , or from Home view, select Settings > F eatures > P[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 52 The idle browser shows non-inte ractive web content on the idle s creen that displays when yo ur phone is idle. You cannot display the Idle Browser during an activ e call. When your phone is idle, you can view an Idle Browser as you navigate between Home and[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 53 Navigation Key Action Refresh the current web page. Stop refreshing. Return to the M ain B rowser’s home page. Return to the phone’s Home screen. Entering Information in the Main Browser The editing icons enable you t o enter information in tex t boxes i[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 54  Priority By default, broadcasts sent to Group/Channel 24 are considered Priority broadcast s. A Priority broadcast interrupts Normal b roadcasts or act ive calls. All phones recei ve Priority broadcasts unless Do Not Disturb is enabled. Phones play Prior[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 55 If you release Talk while you’re sending the broadcast, t he broadcast temporarily stops and enters a 1 0 second waiting period. During t his period, the channel remains o pen to give people a chance to reply. At any time during the waiting period, you can[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 56 During a waiting period, you can p ress and hold Talk and talk to all t he people listening on the channel. When you finish talking, release Talk . The broadcast enters anothe r waiting period until some one broadcasts again. If no activ ity occurs within th[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 57 Updating Channel Subscriptions You can subscribe to any chann el that has been enabled by y our system administrator and display s in your channels list. When you subscribe to a channel, you can send and receive PTT broa dcasts on that channel. To subscribe [...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 58 Sending Pages By default, group page are sent usi ng Paging Group 1, which is th e default group for y our phone. You can change your default paging group to another group, which is d escribed in Updating the Defa ult Paging Group . If you change your defaul[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 59 Receiving Pages During Active Calls How you handle a page when you’r e in an active call depends on the page priority and whether yo u have enabled the feature to receive a page when you’re in an active c all. If the page is a Normal page:  If your ph[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 60 To update your Paging Group su bscriptions: 1 From Home view, select Setting s > Basic > Prefere nces > Paging/PTT Con figuration > Group Paging . 2 From the Group Paging Conf iguration screen, select Group Subs criptions . 3 From the Group Subsc[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 61 Your system administrato r has assigned you login cre dentials — a domain, user name, and passw ord — so you can access the Calendar f rom your phone. If enabled, the Cal endar icon displays in Home vi ew, as shown below. To use the Calendar f eature, yo[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 62 Opening and Closing the Calendar The Calendar displays meetings in t hree views: Day, Month and M eeting view. To open the calendar: » From Home view, select Calendar . The Calendar displays in Day vi ew, as shown next, and shows you r meetings for the day.[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 63  To select another day, use the up, down, left, or right arrow key to select the day.  To close the Calendar and display the Home screen, press or Exit . Navigating Day View When you select a day in Month v iew, Day view displays. Day vi ew shows all t[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 64  View the numbers that you can call to join the meeting.  Select a meeting number to join the meeting. Do one of the following to navigate in Meeting view:  To see the meeting details, scr oll up or down.  To return to Day view, press Day . Manag[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 65 Joining Meetings from the Calendar You can join meetings from the Calendar either of the following w ays:  From a meeting reminder  From Meeting view To join a meeting from a meeting reminder: » From the reminder, press t he meeting number that displa[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 66 Using a Mouse and Keyboa rd with Your Phone You can use your computer’s mo use and keyboard to ent er information and navigate scre ens on your phone. For example, you can e nter phone numbers, contact dire ctory information, and select touchscreen objects[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 67 To quit Polycom Desktop Conne ctor: 1 Right-click the Polycom Desktop Conn ector icon, , in the Windows system tray and sel ect Exit . 2 The message Are you sure you w ant to stop Polycom Desktop Connector Server? displays. Click Ok to confirm your action. T[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 68  Hold Alt + Up Arro w key to increase the volume, and Alt + Down Arro w key to decrease the volume.  Use the mouse scroll whe el to navigate through lists and menus. Note : Placing Calls from Your Computer Keyboard If you’re using PDC, you can’t pl[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 69 Function Key Action Alt+F9 Press End Call Alt+F11 Press Alt+F12 Press Automatic Call Distribution (ACD) Sign Out , if enabled Alt+Up arrow Press Volume Up key Alt+Down arrow Press Volume Down key Troubleshooting: Why Aren’t My Mouse Pointer and Cursor Resp[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 70 Logging In and Out of a Phone If the User Login feature i s enabled and required on your pho ne, you have to log in to your phone before you begin us ing the phone. However, if you want to see y our personal phone settings from the phone, you have to log in.[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 71 To place a call to an authorized n umber from a phone i n the logged-out state : 1 Press New Call . 2 From the Place an Authorized Call screen, select the number you want to call and pres s Dial . Changing Your Password You can c hange your passwor d from an[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 72 Understanding Your User Pa ssword You are assigned a user pa ssword that you can use answer calls from your locked phone an d unlock the phone. By default, y our user password is 123 . You can change your user password at any time. To change your user pa ssw[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 73 Placing and Answering from a Locked Phone From a locked phone, anyone can dial t he standard emergency number, such as 911, and up to five other authorized numbers that an administ rator can set up. You can’t call any other numbers from a lo cked phone. If[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 74 Note : Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled, and you want to access features that require your login credentials, you must enter your login credentials again to enable [...]

Polycom, Inc. 75 Customizing the Phone’s Display In the previous chapters, you learned h ow to customize call s , such as how to change call volu me, forward incoming calls, or divert ca lls from a contact. But what if you want to customize the display? This chapter shows you how you can customiz e your phone’s screen. B asic customizations inc[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 76 You can choose from a va riety of time and date dis play formats, including options to display the day, month, or year. You can also turn off the time and date display so the display doesn’t show at a ll. Select and set options that are rig ht for you. The[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 77 When you change the Maximum Intensity, you modify t he entire backlight intensity scale. For example, if you decrease the Maximum Intensity , the low, medium, and high levels for both Backlight On and Backlight Idle intensities de crease. The backlight autom[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 78 Changing the Background Pic ture To change the background p icture: 1 From Home view, select Setting s > Basic > Prefere nces > Background > Select Background . The Background screen display s. Your screen displays the default option or other opt[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 79 5 Click Save . The file is added to the list of possible backgrounds. To sele ct the new file, see Changing th e Background Picture . Displaying Screen Savers Another way to personalize your phone is to use the idle browser a s a screen saver. The s creen sa[...]

Polycom, Inc. 80 Troubleshooting If your phone is unable to o perate properly, you need to find or troubleshoot known issues. To solve issues with your phone, your sy stem administrator can ask y ou to restart your phone, upd ate the phone’s configuration, or test phone hardware. This chapter shows you ho w to perform all these ta sks. Understand[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 81 Caution: Restarting Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, try to restore the phone to normal operation without restarting the phone. In addition, ask your administrator if the phone need[...]

Polycom, Inc. 82 Getting Help This chapter provides reso urces where you can acce ss useful Polycom or partner docum ents and web links. Related Documents For additional information about t he VVX 300 and 310 phones, see the following documents:  User Documents:  Polycom VVX 3 00 and 310 Business Media Phone Qu ick User Guide , which is a qui[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 83 The Polycom Community The Polycom Community gives you acce ss to the latest developer and support information. Participate in discussion forums to share idea s and solve problems with y our colleagues. To registe r with the Polycom Community, create a Polyco[...]

Polycom, Inc. 84 Copyright, Safety, and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the Un[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 85 Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from:  Failure to follow Polycom’s installation, operation, or main[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 86 Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin se[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 87 Latviski [Latvian] : Ar šo Polycom (UK) Ltd deklarē, ka VVX 300/VVX 310 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem . Lietuvių [Lithuanian] : Šiuo Polycom (UK) Ltd deklaruoja, kad šis VVX 300/VVX 310 a[...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 88 Special Conditions for this User Guide  PTC General Warning : The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates [...]

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Polycom, Inc. 89 Restriction of Hazardous Substances Directive (RoHS) All Polycom products comply with the requirements of the EU RoHS Directive. Statements of compliance can be obtained by contacting RoHSinformation@polycom.com . Polycom Take Back In addition to any mandate[...]