Toshiba Strata CTX28 manual

Digital Solutions Divisio n June 2004 V oice Processing System User Guide[...]

Publicati on Informati on T oshiba America Information Sys tems, Inc., Digita l Soluti ons Division, reserves the right, without prior notic e, to revise this informati on publication for any reason, in cluding, but no t limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further ,[...]

TOSHIBA AMERICA INFORMA TION SY STEMS, INC. ( “ TA I S ” ) Digital Solutions Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELATED INFORMA TION (COLLECTIVELY , “SOFTWARE”) INST ALLED[...]

T oshiba America Information Systems, Inc. Digit al Solutions Divi sion Limited W arranty T oshiba Am er ica Inform at i on Syst ems, Inc., (“T A IS”) warrants that this vo ic e pro cessing equip ment (exce pt for fuse s, lamps, an d other consu mabl es) will, upon de li ve ry by T AIS or an autho riz ed T AIS dealer to a re tail cust om er in [...]

Strat a CT X28 V oice Processing User Guide 06/04 i Contents Introduction Organizati on ................. ........................... .................................... ........................... ..... v Conventions ......... ........................... .................................... ........................... ............. vi Action/Resp[...]

Contents Chapte r 2 – Gett ing Started ii Strat a CTX28 V oice Processing User Guide 06/04 Message Desti nation Selecti ons ........... ........................... .................................... .........9 Personal Dis t ribution Lists ...................... .................................... ...........................9 System Dis tribut[...]

Contents Chapter 5 – Manag e Mailbo x Strat a CT X28 V oice Processing User Guide 06/04 iii Chapter 5 – Manage Mailbox Change Your Greeting ..... .................. ........................... .................................... ......... 46 Create o r Record Over a P ersonal Greet ing .................... .................................... [...]

Contents Chapte r 6 – In tegratio n Featur es iv Strat a CTX28 V oice Processing User Guide 06/04[...]

Strata CTX28 V oice Processing User Guide 06/04 v Introduction This guide de scribes th e voice messa ging capabil ities and procedures for ma king your voice mail syste m wo rk for yo u. Organization This gui de is divided as follows: • Chapter 1 – T he Grand T our is an o verview of the voi ce mail s ystem. T opic s covered are: fea tures to [...]

Introduction Conve ntions vi Strata CTX28 V o ice Processing User Guide 06/0 4 Conventi ons Conventions Des cription Not e Elab orate s spe cifi c item s or re fere n ces ot her infor matio n. W ithi n some table s , general notes apply to t he entir e table a nd number ed notes appl y to s pecific items. Important! Calls attenti on to imp ortant i[...]

Introduction Related Do cu me nts /M edi a Strata CTX28 V oice Processing User Guide 06/04 vii Action/R espon se T able Related Document s/Media Note Some docu ments li sted here may appea r i n dif ferent ve rs ions on the CD-ROM, FYI, or in print. T o find the most cur rent ver sion, ch eck the ve rsion/date in t he Publica t ion Informatio n on [...]

Introduction Related Documents/Media viii Strata CTX28 V oice P rocessing User Guide 06/0 4[...]

Strata CTX28 V oice Processing User Guide 06/04 1 The Grand T our 1 This chap ter provides an overview of the s ystem and cov ers the following ge neral topics: • Feature s to personaliz e your ma ilbox • Message que ues • Message t ypes • Greetin gs • Special deliver y options • Future de livery • Message de stination sel ectio ns ?[...]

The Grand T our Overvi ew 2 Strata CTX28 V oice Processing User Guide 06/04 Over view Y our voice mail s ystem manages multiple voice processi ng functi ons simultaneousl y 24-ho urs-a-da y , 7-days-a -week. Y our mail box is always a vailable for c allers to lea ve privat e voice messa ges. In addi tion, you can u pdate your gr eeting at your conv[...]

The Grand T our Overview Strata CTX28 V oice Processing User Guide 06/04 3 Figure 1 Admin Mai n Menu Play the ne xt message Save the current message Delete the current message Forward the current message Reply to the current message Special Functions Replay the current message Play the Previous message Return to Main Menu (number of messages to be [...]

The Grand T our Featur es to Pers onalize Y our Mailb ox 4 Strata CTX28 V oice Processing User Guide 06/04 Feature s to Per s onalize Y our Mailbox Y our voice mail p r ocessing syst em offers a v ariety o f features to p ersonali ze your User ID M ailbox. The follow ing are a f ew of thos e featur es: • User ID Mailbox Sec urity Code – Y our U[...]

The Grand T our Messag e Queue s Strata CTX28 V oice Processing User Guide 06/04 5 Note The Pendin g messages featur e is avai lable on a mailbox -to-mailbox basi s. Check with your Syste m Administ rator to find out if your mailbox is configu red for this fe ature. When you pre ss   from the Main Men u to play messages, your voice mail sy[...]

The Grand T our Messa ge T ypes 6 Strata CTX28 V oice Processing User Guide 06/04 Message T ypes New and Saved M essages can consist of the foll owing special typ es of messa ges— forwarde d and mes sage repl y . Forw arded Me ssage Any mess age sent t o you can be forw arded to a single de stination or a personal or syste m di strib utio n list.[...]

The Grand T our Greeting s Strata CTX28 V oice Processing User Guide 06/04 7 Greetings Y ou can select e ither a personal or syst em greeti ng to play to cal lers when y ou do not answer or when your t elephon e is busy . Depending on how your system is configured, caller s may hear a separate busy greet ing —th e s yst em or the cu sto m busy gr[...]

The Grand T our Special Delivery Op tions 8 Strata CTX28 V oice Processing User Guide 06/04 S p ec ia l Deliv ery Options In addit ion to re cording and sending a new message, you can mar k the messa ge ur gent, private, or request a return recei pt. Urgent Messages c a n be marked ur gent b y the sende r and alway s play first i n the New Messag e[...]

The Grand T our Messag e Destination Selections Strata CTX28 V oice Processing User Guide 06/04 9 Messa ge De st in at io n Sele ct io ns At the be ginning of the Sen d Messages menu, you ar e asked to enter the message destina t ion(s).Y ou can choose t o ente r a single de stination (e.g., Use r ID) or multiple destina tions (e .g., personal lis [...]

The Grand T our User Opt ions 10 Strata CTX28 V oice Processing User Guide 06/04 System Dis tri bution List s In addit ion to Per s onal Distribu tion List s, your voi ce mail sys t em supports syst em- wide dis tributi on lists creat ed by the Sy stem Administrato r for use by everyone in your compan y . Y ou should chec k with your System Admi ni[...]

The Grand T our User Prompt s Strata CTX28 V oice Processing User Guide 06/04 11 decide to receive the call, le t the call forwar d to your mailbox , or trans fer the call to another extensio n with or without a n announ cement. • Busy Gr eeting – Y o u can recor d your o wn custom b usy greet i ng that plays whe n caller s reach yo ur extensio[...]

The Grand T our User T utor ial ( New Us er) 12 Strata CTX28 V oice Processing User Guide 06/04[...]

Strata CTX28 V oice Processing User Guide 06/04 13 Getting S t arted 2 This ch apt er i nstruc ts yo u on a ccess ing and e xiti ng your mailb ox and outli nes t he us er tutor ial st e ps. User T utorial When you log on to the your voi ce mail sys tem for th e very first time, y ou hear a tutori al that walk s you th rough the f ollowing basic s t[...]

Getting Sta rted Step 1: Access Your Mailb ox 14 Strata CTX28 V oice Processing User Guide 06/04 S tep 1: Access Y our Mailbox The Main Me nu (shown bel ow) is your starting poin t for al l of your v oice mail system’ s messaging fea t ures. Pressing   fr om m ost m en us re turns you to the Ma in Menu. T o access y our mailbox, you need[...]

Getting Star ted Step 1: Access Y our Mail box Strata CTX28 V oice Processing User Guide 06/04 15 From Ext er nal T elephone From Interna l T elep hone 1. From an ext ernal telepho ne, call your voice mail system on ___________ . The system answers wit h your stan dar d company greetin g. 2. When voice ma il answers, pre ss  . Y our voice mail p[...]

Getting Sta rted Step 2: Recor d Y our N am e 16 Strata CTX28 V oice Processing User Guide 06/04 S tep 2: Record Y our Name Y our name is announ ced whenever you log ont o your mailbox, the directory i s accesse d, the system gree ting is s elected, or when a m essage is sent by ano ther voic e mail user . Note Y our voice mail system may not be co[...]

Getting Star ted Step 3: Record Y our Pers onal Greeting(s ) Strata CTX28 V oice Processing User Guide 06/04 17 S tep 3: Record Y o ur Personal Greeting(s) The tu torial now pr ompts you to record your perso nal greet ing. This g reeting b ecomes your Pers onal Greeting #1. Y ou can rec ord up to si x other greeti ngs (s ee “Creat e or Record Ove[...]

Getting Sta rted Step 4: Change Y our Security C ode 18 Strata CTX28 V oice Processing User Guide 06/04 S tep 4: Change Y our Security Code The tu torial prompt s you to change your mailbox ’ s security code from the preassign ed code. Y ou sho uld cha nge your sec uri ty co de on a regular ba sis thereaft er t o ensure the privacy of your messag[...]

Getting Star ted Step 5: Exit Y our Mailbox or Us er Mode Strata CTX28 V oice Processing User Guide 06/04 19 S tep 5: Exit Y our Mailbox or User Mod e ³ T o exit your mai lbox, press   to han g up from a T oshiba te lephone system When you pr ess  to hang up, you hear “ Thank you for call ing. Good-bye.” ...or  to[...]

Getting Sta rted Step 5: Exit Y our Mailbox or User Mode 20 Strata CTX28 V oice Processing User Guide 06/04[...]

Strata CTX28 V oice Processing User Guide 06/04 21 Play Messages 3 This chap ter explains ho w to u se the Pla y Message s featur e. It discusses : • Acce ss Me ssag es • Playback Controls • Play your message s • Special functions Depending upon your telephon e system and telep hone, a message wait ing li ght is l it on your t elephone whe [...]

Play Mess ages Playbac k Contro ls 22 Strata CTX28 V oice Processing User Guide 06/04 If new message s arri ve while you are acces sing your mailbox, you r voice mai l system notifi es you tha t a new message is i n the queue upon re turning t o the Main men u. Playback Co ntrols While pla ying a me ssage, you c a n pause, control the volume, locat[...]

Play Mes sages Playback Control s Strata CTX28 V oice Processing User Guide 06/04 23   Play Next Message Plays ne xt message i n queue. If you ar e at the last messag e in the queue, goe s to the first m essa ge in t he sam e qu eue.    Play Previous Mess age Plays pr evious me ssage in queue. If you are a t the fi rst mes sage in t [...]

Play Mess ages Play Y our Messag es 24 Strata CTX28 V oice Processing User Guide 06/04 Play Y our Mess ag e s When you acc ess your mai l box, your voice mai l system t ells you the numbe r of ur gent, new and saved mes s ages (if suppo rted by your syst em; check wit h your System Administrato r) you have in y our mailbox . If your mailbox i s emp[...]

Play Mes sages Play Y ou r Mess ages Strata CTX28 V oice Processing User Guide 06/04 25 1. From the Mai n Menu, press  Pl ay Messag es. A message pl ays. Once you pla y a message, your voi ce mail system prompts you with the Play Messa ges Menu un til you press  t o exit the menu or you act ivate ano t her selecti on. While t he message pl[...]

Play Mess ages Play Y our Messag es 26 Strata CTX28 V oice Processing User Guide 06/04  Dele te the curre nt message Flags th e cu rrent mes sag e fo r de leti on. The Play Messages Menu plays. W hen you exit Play Mes sages, your voice mail system tell s you the number of messages t o be delet ed. If you d o not want to delete a message, save th[...]

Play Mes sages Spec ial Fu nct ions Strata CTX28 V oice Processing User Guide 06/04 27 S pecial Functions Y ou can c hec k the da te an d tim e a me s sag e was s ent, or rev iew a m essa ge se t for future delivery in the Play Messag es menu. When you pla y a message, this op tion is a vailable by pressing  Speci al Functi ons. ³ Press a n opt[...]

Play Mess ages Special Function s 28 Strata CTX28 V oice Processing User Guide 06/04  Return to the Special Func tions Men u Y our voice mail sy stem tell s you the total number of messages tha t will be deleted when you log out of you r mailbox, an d then r eturns t o the Speci al Functions Menu.  Continuous Delete Deletes mul tiple mes sage[...]

Play Mes sages Spec ial Fu nct ions Strata CTX28 V oice Processing User Guide 06/04 29 Import ant! The pl ayback sta rts with the fi rst message in the queue and con tinues until the pr eset time has expir ed. If ther e ar e two queues — new and sav ed—the playback occurs only in t he queue you ar e in when you pr ess   for continuous [...]

Play Mess ages Special Function s 30 Strata CTX28 V oice Processing User Guide 06/04[...]

Strata CTX28 V oice Processing User Guide 06/04 31 Send Messages 4 From any tone- dialing te lephone, you ca n record and send a message to a user , several users, o r to a personal o r system distri bution li st. This chap te r cover s: • Reco rding cont rols • Send a mess age • Forward a m essage • Repl y to th e cu rr ent mess ag e • S[...]

Send Messag es Recording Controls 32 Strata CTX28 V oice Processing User Guide 06/04 Recording Controls While rec ordin g a message, y ou can pause/resu me the r ecordi ng or end t he record ing using th e following keys ( shown below) .   Pause/Resume (toggle or 30 seconds) At any time whil e recordi ng messages to anot her mailbox in the sy[...]

Send Messa ges Send a M e ssage Strata CTX28 V oice Processing User Guide 06/04 33 Send a Messag e Using the Sen d Messages Menu (shown belo w), you can record a message an d send it to a sing le m ailbox o r multiple desti nat io ns ( e.g. , personal or s yst em di str ibution list ), forw ard a m essa ge ( w ith a co mm ent), or rep ly to a mess [...]

Send Messag es Send a Message 34 Strata CTX28 V oice Processing User Guide 06/04 1. From the Mai n Menu, press  Send Message s. Y our voice mail syst em prompts you to ent er the dest inatio n (i. e., Us er ID, P erso nal, S yste m Lis t, or Mult ip le De st ina tions). 2. Enter one of the followi ng destin ations: Note A message ca n be sent to[...]

Send Messa ges Send a M e ssage Strata CTX28 V oice Processing User Guide 06/04 35 •  System List Ente r a list n umbe r (  ~  ). Y ou are prompted fo r the destinat ion list number . Y our voice mail sy stem plays the list comme nt or number for confirmation. Ask y our System Administra tor for more informa tion about System List s. [...]

Send Messag es Send a Message 36 Strata CTX28 V oice Processing User Guide 06/04  Special De livery Options Y ou can send a message as ur gent, pr ivate, or with a ret urn r ece ipt re ques t. Th e s etti ngs c an be us ed in any combinati on and change d prior to sendi ng the message. See “Speci al Delivery Opti ons” on p age 43 for instruc[...]

Send Messa ges Forw ard a Mes sage Strata CTX28 V oice Processing User Guide 06/04 37 Forward a Messag e Any mess age sent t o you can be forw arded to a single de stination or a personal or syste m di strib utio n list. When forw ardin g a mes sage, recor din g a mes sage (c omm ent) is opti onal. 1. From the Pl ay Messages Menu, press  Forward[...]

Send Messag es Forward a M e ssage 38 Strata CTX28 V oice Processing User Guide 06/04 •  Personal List Ente r a list n umbe r (  ~  ). Y ou are prompted fo r the destinat ion list number . Y our voice mail sy stem plays the list comme nt or number for c onfirmation. Se e “Manage Y our Lists” on page 61 to cre ate or re vise a dest[...]

Send Messa ges Forw ard a Mes sage Strata CTX28 V oice Processing User Guide 06/04 39  Append reco rding Press  whe n done. The appende d forwarding comme nt plays a f ter the alr ea dy re cor ded m e ssag e comm ent . The syst e m prompts you to record at th e beep.  Sele ct Ad diti o nal Destinat ions Sen d the forwa rded message t[...]

Send Messag es Reply to the Current M essage 40 Strata CTX28 V oice Processing User Guide 06/04 Reply to th e Current Messag e Y our voice mail s ystem let s you reply to a mes sage that you ar e current ly playing. When you rep ly to a mess age, you do n ot have to sel ect t he sour ce of the mess age as a destina t ion since your voice ma il syst[...]

Send Messa ges Reply to t he Current Mess age Strata CTX28 V oice Processing User Guide 06/04 41  Append repl y Press  whe n done. The appende d reply plays af ter the alread y recorded portion. T he s ystem prompts you to r ec ord a t t he bee p.  Select Addit ional Destinat ions Sen d the messag e to additional destinat ions. Y ou [...]

Send Messag es Reply to the Current M essage 42 Strata CTX28 V oice Processing User Guide 06/04 •  System List Ente r a list n umbe r (  ~  ). Y ou are prompted fo r the destinat ion list number . Y our voice mail sy stem plays the list comme nt or number for confirmation. Ask y our System Administra tor for more informa tion about Sy[...]

Send Messa ges Special De livery Options Strata CTX28 V oice Processing User Guide 06/04 43 S p ec ia l Deliv ery Options Y ou can send a me ssage as u rgent, pri vate, o r with a re turn rec e ipt request. The setti ngs can be used in any combin at ion and changed prior to sendin g the message. When you send , forward or repl y to a messa ge, this[...]

Send Messag es Future Del ivery 44 Strata CTX28 V oice Processing User Guide 06/04 Futur e De livery Y our voice mail system can be configure d so tha t your messag e is delive red at a fu ture specif ied time and date . Afte r m ark ing the message for fut ure delivery , you can re view (play , sa ve, d elete ) the m essa ge at a ny t im e bef ore[...]

Strata CTX28 V oice Processing User Guide 06/04 45 Manage Mailbox 5 Y our voice mail s ystem provi des sp ecial opt ions to c ustomize and manage y our mail box fe atu res ( m enu s how n be lo w). From t he Mai n Menu: Manage Mai lbox Change your Greeti ng Change your User Options Manage your List s Manage your Guest U ser IDs Return to Mai n Menu[...]

Manage Mailbox Chang e Y our Gree ting 46 Strata CTX28 V oice Processing User Guide 06/04 Change Y our Greeting Y ou can select e i ther a person al or syst em greeting to pl ay calle rs when you do not answer or when your t elephone is busy . This sec tion discusses the three basic greeting contr ols (menu shown belo w): • Create o r record over[...]

Manage Mailbox Chang e Y our Gree ting Strata CTX28 V oice Processing User Guide 06/04 47 Create or Record Ove r a Persona l Greeting Personal greetings shou ld be info rmative and advis e callers when you will be availa ble to return t heir calls or respond to their message s. Y ou can update pe rsonal greeti ngs as often as you want. Y ou can sto[...]

Manage Mailbox Chang e Y our Gree ting 48 Strata CTX28 V oice Processing User Guide 06/04 Sample Greeting “Hi. T his is Mary S mith of the T oshib a Mark eting Department . It is Monday , June 19, an d I am in the off ice today . I a m either o n the telephone or have stepped a w ay for a few minutes and you r call has been for warded to my voi c[...]

Manage Mailbox Chang e Y our Gree ting Strata CTX28 V oice Processing User Guide 06/04 49 Change Y our Greeti ng Selection 1. From the Mai n Menu, press  Manage Mailbox . Y our voice mail sy stem plays the Manag e Mailbox Menu. 2. Press  Chang e your Greetin g. Y our voice mail system prompts wit h a list of options f rom the Chang e Y our Gr[...]

Manage Mailbox Chang e Y our Gree ting 50 Strata CTX28 V oice Processing User Guide 06/04 Review a Greeting 1. From the Mai n Menu, press  Manage Mailbox . Y our voice mail sy stem plays the Manag e Mailbox Menu. 2. Press  Chang e your Greetin g. Y our voice mail system plays a l ist of op tions from the Cha nge Y our Greeting Men u. 3. Press[...]

Manage Mailbox Change Y our User Opti ons Strata CTX28 V oice Processing User Guide 06/04 51 Change Y our User Options Y our voice mail s ystem provi des a number of special opt ions to impr ove time management a nd product i vity (menu shown be low). For ex ample, the DND f e ature can provi de blo cks of ti me for mee tings or projects unint erru[...]

Manage Mailbox Chang e Y our User O ptions 52 Strata CTX28 V oice Processing User Guide 06/04 Change Y our Do Not Disturb (DND) Setting If you s et this f eature t o on, your voice mai l system au tomatically sen ds calls to your User ID (mai lbox) without first rin ging your tele phone. The System Admin istrator c an also se t this f eature t o tu[...]

Manage Mailbox Change Y our User Opti ons Strata CTX28 V oice Processing User Guide 06/04 53 Chan ge Y our C all Sc reenin g Setting If you s et this f eature t o on, your vo ice mail system as ks calle rs for t heir name an d comp a ny . Without th e cal l er ’ s know ledg e, th e syst em re lays t hat i n form ation to you and provi des you wit[...]

Manage Mailbox Chang e Y our User O ptions 54 Strata CTX28 V oice Processing User Guide 06/04 Chan ge Y our Se curity Cod e Each User ID in the system has a s ecurity code. The code must be entered b y you in order t o “log on” t o your User ID mail box, enab ling you t o access yo ur messages, setti ngs, gre etings, e tc. Note Y ou can change [...]

Manage Mailbox Change Y our User Opti ons Strata CTX28 V oice Processing User Guide 06/04 55 Create or Record Ove r Y o ur Busy Greeting Y ou can record yo ur own custom busy greeting that p lays when ca llers reach yo ur extensi on and it is busy . While your cal lers ar e list ening to t he busy gree ting, th ey can enter a differen t User ID, pr[...]

Manage Mailbox Chang e Y our User O ptions 56 Strata CTX28 V oice Processing User Guide 06/04 Select Y our Busy G re eting 6. Press  to re turn to the Manage Mailb ox Menu Y ou can select an other use r Manage Mailb ox option. ...or  to re tu rn t o the Main Menu. Y ou can select an other Main Men u option. 1. From the Mai n Menu, press[...]

Manage Mailbox Change Y our User Opti ons Strata CTX28 V oice Processing User Guide 06/04 57 Record Y our Name Y our name is announ ced whenever you log ont o your mailbox, the directory i s accesse d, the system gree ting is s elected, or when a m essage is sent by ano ther voic e mail user . Y our voice mail s ystem prompt s you throu gh the enti[...]

Manage Mailbox Chang e Y our User O ptions 58 Strata CTX28 V oice Processing User Guide 06/04 Change Y our Me ssage No tific at ion Y our User ID can ha ve up to 10 notifi cation records programmed by the Sys tem Adminis trator with a s pecific notification m eth od (message w aitin g lights, pag ers, voice, et c.) and the time/ day when tha t noti[...]

Manage Mailbox Change Y our User Opti ons Strata CTX28 V oice Processing User Guide 06/04 59 4. Enter t he notifica tion temp la te nu mber (  ~  ). S t rata g y con firms the te mpla te num ber , spe ll s the templa te titl e, states whethe r the tem plate i s enabled or disable d, and tells you t he phone number (if appli cable ). Note T[...]

Manage Mailbox Chang e Y our User O ptions 60 Strata CTX28 V oice Processing User Guide 06/04 Review Y our Opti on Settings 1. From the Mai n Menu, press  Manage Mailbox . Y our voice mail sy stem plays the Manag e Mailbox options. 2. Press  Change your User Opti ons. 3. Press  t o Review your Opti on Se ttings . Y our voi ce mail sy st[...]

Manage Mailbox Manage Y our Li sts Strata CTX28 V oice Processing User Guide 06/04 61 Manage Y our List s Y our voice mail syste m provides the ab ility to cr eate and manage up to seven person al distri bution l ists. The lists consist of the User IDs t o which you most frequently se nd messages. At the t i me you create a l ist, you a r e given t[...]

Manage Mailbox Manage Y our Lists 62 Strata CTX28 V oice Processing User Guide 06/04 4. After s electing a lis t, you can pres s:  Review your current list The sys t em prompts you with the name (and exte nsi on) of eac h U ser ID on th e li st .  Add a Use r ID to the list Y our voice mail system pr ompts you to enter the User ID. Ente r the[...]

Manage Mailbox Manage Guest Us er IDs Strata CTX28 V oice Processing User Guide 06/04 63 Mana ge Gu est Us er IDs Guest User IDs provi de limite d access t o the voice mail s ystem for temporary a nd project -o ri ented employees, su ch as consultant s a nd contractors. Gu est us ers can only send messa ges to their Host User ID and other guests of[...]

Manage Mailbox Use Guest Us er IDs 64 Strata CTX28 V oice Processing User Guide 06/04 Use Gues t User IDs Instru ct your gu est us ers to ca ll the v oice mail system and identi fy themse lves as gu est users of yo ur mailbox. Only then can they use voice mail to send, receiv e, and reply to the messa ges wit h your mail box (Host I D ) as a t ypic[...]

Strata CTX28 V oice Processing User Guide 06/04 65 Integration Features 6 This chap ter covers the use of your voice mail wit h the S trata CTX28. Call Forwa rd, Messag e W aiting, CTX Integr ation, Dir ect T ransf er to V oice Mail, V oice Mail Conferen ce features, and Call Monito r are all descr ibed. Call Forward Note See S trata CT X DKT/IPT T[...]

Integration Features Call F orward 66 Strata CTX28 V oice Processing User Guide 06/04 • Destinat ion – If the destinat io n is an out si de number , press after entering the destina tion. The CTX a ccepts destina tion numb ers of up t o 32 digit s. • Ti me r – This is a two digit entry r epresent ing how long ( 8 to 160 se conds) your telep[...]

Integration Features Messa ge W aitin g Strata CTX28 V oice Processing User Guide 06/04 67 Mess age W aitin g Use your 0VJ LED/b utton and L CD to s ee/r etr ie ve me ssa g e(s) . An extens ion can receive u p to four simulta neous Messag e W a iting indica tions and LCD messages. One message is rese rved for the Messa ge Center . Y our phone ca[...]

Integration Features CTX Integration 68 Strata CTX28 V oice Processing User Guide 06/04 T urning On /Off Message W aiting LE D on A nothe r Extens ion If you ca ll an extensio n and it ’ s busy or ther e is no ans wer , you can l ight that extensi on’ s Message W aiting LED and enable that e xtension to cal l you back. 1. Dial an i nternal exte[...]

Integration Features CTX Integrat ion Strata CTX28 V oice Processing User Guide 06/04 69 When your t elephon e is idle , and a messa ge arrive s for an e xtension on you r phone, the Msg LED is acti vated for t he appropri ate extens ion and upda tes th e LCD w ith th is d is pla y (show n rig ht). If ur ge nt me ss age s are in the ext ens ion ’[...]

Integration Features CTX Integration 70 Strata CTX28 V oice Processing User Guide 06/04 T able 2 V oice Mail Ma in Menu Sof t Keys for CTX Digit al T e lephones DKT 30 14 SD L DKT 3007 SD DKT 3010 SD DKT 3020 SD DKT 2010 SD DKT 2020 SD V oice Mai l Functio ns PLA Y MSGS PLA Y PLA Y Play Message s SEND SEND SEND Send Mess ages MANAG E MBX MGMT MGMT [...]

Integration Features CTX Integrat ion Strata CTX28 V oice Processing User Guide 06/04 71 DELETE DEL DEL Delete t he mess age/gue st ma ilbox DELETE MBX DEL DEL Delete a mail box from t he personal distributi on list DELETE M SG D MSG DMSG Delete m essage (Fut ure Delivery Rev iew) DIRECTOR Y DIR DIR Dire ctory plus name DND DND DN D Change Do Not D[...]

Integration Features CTX Integration 72 Strata CTX28 V oice Processing User Guide 06/04 PREVIOUS PREV Play the Pre v ious message PREV MENU PREV MENU/PREV Return to pre vious menu REC COMMENT COMM COMM Record a lis t Comment RECORD REC R EC Record REPLA Y RMSG Repl ay current message REPL Y REPL REPL Reply to the current m essage RE RECORD RREC RRE[...]

Integration Features CTX Integrat ion Strata CTX28 V oice Processing User Guide 06/04 73 Call Record to V oice Mai l Whil e on a n acti v e ca ll , a st a tio n user can re cor d the c onve rsa tion a nd sto re it in a voice mai l box. Recordings c a n also be paused o r restar ted. Dep ending upon your System Administra tor , you are given either [...]

Integration Features Direc t T ransfer to V oice Mail box 74 Strata CTX28 V oice Processing User Guide 06/04 3. T o stop rec ording, press 5 HFRUG . The LED tu rns of f and the recor ding stops. T o resume re cording at this poi nt, you nee d to begin a new rec ording, se e Step 1 on previou s page. Pau s e/R e s u m e Reco rd in g Y ou can pause t[...]

Integration Features Call Monitor Strata CTX28 V oice Processing User Guide 06/04 75 Call Monitor Using the flexi bl e &DOO0RQLWRU button on y our telephone, you can li sten to t he message a caller is re cording in your v oice mailbox. Y ou can als o answer the ca ll and talk t o the ca ller any t ime during th e message r ecordi ng. ³ T o[...]

Integration Features Call M onitor 76 Strata CTX28 V oice Processing User Guide 06/04[...]

Strat a CT X28 V oice Processing User Guide 06/04 77 Glossary This glo ssary defines f requently-used voice processin g system feature s and functions. T erm Definition Busy Greeting Y ou can sel ect your custom b usy or the sys tem busy greeti ng for call ers to hea r when your tele phone is busy . If you d o not record y our custom bus y greeting[...]

Glossa ry Direc tory ~ Ne w Mess age Queu e 78 Strat a CTX28 V oice Processing User Guide 06/04 Directory A caller ent ers digit s corresponding to the first few let ters of a user’s nam e and your vo ice mail system play s the r ecorded name (an d optiona lly extension) that matc hes the e ntered digit s. Y our voice m ail sys tem of fers the ca[...]

Glos sary Personal Greetings ~ Sys tem Gree ting Strat a CT X28 V oice Processing User Guide 06/04 79 Personal Gre etings Y ou may record up to sev en pe rso nal greetings th at a re p layed for call ers when you a re unavai lable. Although o nly one greeti ng can b e in effec t at an y one tim e, you can sw itch betwee n the gr eetings b y enter i[...]

Glossa ry System List ~ Use r Notification 80 Strat a CTX28 V oice Processing User Guide 06/04 System Lis t Desti nation (di stribution ) list of User IDs creat ed and maint ai ne d by th e Sy ste m Ad mi nis tra tor . Any user on the vo ic e mail sy stem ca n use the li st. Whe n sending message s, you ca n choose a User ID, person al list, system[...]

Strata CTX28 V oice Processing User Guide 06/04 81 Index A about th is guide conventi ons, vi organiz a tion , v relate d doc ume nts/ m edia , vii access your mailbox , 14 B basic f unctions delete , 26 forw ard, 26 play, 25 replay cur ren t messa g e, 26 reply, 26 save, 25 busy gree ting, 7 record, 55 select , 56 buttons extensi on, vi C call f o[...]

Index E ~ M 82 Strata CTX28 V oice Processing User Guide 06/04 E exit mai lbox, 19 extensi on number, vi F FIFO, 5 forward messa ge, 6 , 26 , 37 futur e deli ver y, 8 revie w, 27 settin g, 44 G gettin g started, 13 greeti ng busy, 7 , 55 , 56 chan ge, 46 personal , 7 chang e your sel ection , 49 cre ate , 47 record o ver , 47 review gr eeting, 50 s[...]

Ind ex N ~ R Strata CTX28 V oice Processing User Guide 06/04 83 destin ation, 9 forw ard, 6 , 26 , 37 futur e deli ver y, 8 , 27 , 44 new message queue, 4 , 28 notifi cation, 58 play, 21 privat e, 8 , 43 queues, 4 reply, 6 , 26 , 40 re-re cord, 35 return receipt reques t , 8 , 43 review r ecording, 35 saved mess age que ue, 5 , 28 send, 31 special [...]

Index S ~ V 84 Strata CTX28 V oice Processing User Guide 06/04 name, 16 pause/r esume, 32 , 35 record to voice mail, 73 reply mes sage, 6 , 26 , 40 additi onal users, 41 set fu ture d elive ry, 44 speci al fun cti ons, 43 return receipt reques t , 8 , 43 S securi ty code, 13 chan ge, 18 send messa ges , 31 soft ke ys, 68 special delivery opti ons p[...]