HP (Hewlett-Packard) 2800 manual

User’s Guide[...]

[...]

HP Bus iness In kjet 2 800 se ries printer User’ s Guide[...]

Copyright Information © 2005 Copy rig ht Hewl ett -Pack ard De ve lopm ent C omp an y, L. P. Edi tion 1, 2/ 20 05 Re pro duc tio n, ad ap tatio n or trans la tion wit hout pr ior w ritt en pe rmis sion i s pro hibi ted, ex cept as all owe d un der th e copyr igh t l aws. The i nf o rmat io n c on tain ed he rei n i s su bj ec t to ch ange w i thou[...]

EN WW 3 Cont en ts 1 Gett ing start ed Fi n ding other resour ces for the p roduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Understanding the printer pa rts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2 Installin g acces so ries Ins talli ng tr ay 2 . . . . .[...]

4 ENWW 5 Con trol p ane l Understanding control-pane l messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Types of control-pane l messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Control-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

EN WW 5 A HP supp lies and accesso r ies Ord ering p rint ing sup pli es onl i ne . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Ac cessorie s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Supplies . . . . . . . . . . . . . . . .[...]

6 1 - Gett ing started ENWW 1 Gettin g sta rted Thank y ou for buy ing the printer. This guide provides deta il s about ho w to u se the printer and to resolve printer a nd printing problems. Finding other res ources for the pro duct You can obtain product informati on and f urther troub leshooting resources that are not included in th i s guide fr[...]

EN WW Finding other res ources for the p roduct 7 System tes ts and print outs (s uch the demo page print out and paper- path test ) Provi des infor mation to help diagnose problems in the pr in t mechanis m and pap er pat h. z Demo pag e pri nt out z Paper- path test See Admini ster t he pr inter . HP websi tes Provi des the l atest pr inte r soft[...]

8 1 - Gett ing started ENWW Underst anding the prin ter par ts Fr on t v ie w 1 Control panel 2 Printhead cove r 3 Ink ca rtridge cover 4 Printhead latch 5 Printheads 6 Ink cart rid ges 7 Front manual feed slot 8 Tray 1 9 Sta ck indi cator 10 Guides 11 Output t ray 12 Tray 2 13 Tray extension lock 14 Tray 2 Cover 7 1 2 3 6 11 12 9 8 4 10 13 14 5 13[...]

EN WW Understanding the printer parts 9 Co ntrol panel See C ontrol pa nel f or m ore information. 1 (Power button) 2 (Help button) 3 (Attention light) 4 (Ready light) 5 Control-panel di splay 6 (Back b utton) 7 (Up Arrow button) and (Down Arrow button) 8 (Sele c t button) 9 (C anc e l bu t to n ) 10 (Resu me button) 1 2 3 4 5 7 8 10 9 6[...]

10 1 - Getting started ENWW Bac k view 1 Parallel (IEEE 1284) connector 2 USB connector 3 Power input 4 Guide 5 Rear access panel 6 Rear manual feed slot 7 Auto-duplex unit (HP Business Inkjet 28 00dt and HP Business I nkjet 28 00dtn pri nters) 8 HP Jetdirect pri n t server (HP Bus ine ss I n kjet 2800 dtn printer) 8 1 2 3 5 6 7 4[...]

EN WW Installing tray 2 11 2 Ins ta l lin g ac cess or ies Insta l ling t ray 2 Tray 2 com es with the HP B usiness Inkjet 2800dt and HP Business Inkjet 2800d tn printers. It c an hold up t o 250 sheets of plain paper. To in stall tray 2 1 Unpack the tray, remove the packing tape s and materials, and move the tray to t he prepared location. 2 Turn [...]

12 2 - I nstalling acces sories ENWW Installing the auto- duplex unit You can print on both sides of a s heet of paper autom atically when the auto-dupl ex unit is installed on the p rinter. The auto-duplex unit comes with the HP B u siness Inkjet 28 00dt and HP B usine ss Inkjet 2800dtn printers. F o r i nf orm ation on using it, see Enabl ing acc[...]

EN WW Install i ng the HP Jetdirect print server 1 3 Installing th e HP Jetd irect print server Your pri nt er can be sha red in a network e nvironment by connect ing it directly to the n etwork with a n HP Jetdirect print server. The print server can be us ed in both client-server and peer-to-peer printing configurations. It can provide better per[...]

14 2 - I nstalling acces sories ENWW To o btai n more info rmati on If you encounter any problems or difficulty pri n ting over a net w ork, see the f ol lowin g resource s. In add it ion to these resources, printer inform ation and c onfiguration feat ures are av ailable through HP Web Jetadm in. See HP W eb J etadmin sof t ware o r visi t http://[...]

EN WW Inst alling m emor y modules 15 Insta l li ng memor y module s If yo u often print complex graphics or P ost Script ® (PS ) document s, or if you pr int with the auto-duplex unit, you might want to add more memory to the printer. Note Addi ng mem ory gives the printer the ability to process t he se more c omplex print jobs, but mi ght not in[...]

16 2 - I nstalling acces sories ENWW 6 Align the DI MM so that the notche s on the lower ed ge line up with the r aised mark s in the DI MM slot . 7 Insert and press the DI M M into the slot unt i l the DIMM snaps into place. 8 Replace the side cover. 9 Connect the power cord and any cables, and turn on the p rinter. 10 Enable the DIMMs in the prin[...]

EN WW Enabling ac c essories in the printer dri ver 1 7 Enabling accesso ries in th e printer driver Note T he Mac O S automaticall y turns on the auto-dup lex unit and tray 2 in the prin ter dri ver when you install the printer software. However, you wil l need to manually enable the DIMMs. To en able acc essories on Wind ows com puters After inst[...]

18 3 - Us ing the printer ENWW 3 Us in g t he pr in t e r Sel ecti ng pr i nt medi a The printer is design ed t o work well with most types o f office paper. It is best to test a variety of print medi a types b efore buyin g large quantities. Use HP media for optimum print quality. See HP supplies an d accessories . Tip s for s elect ing and usin g[...]

EN WW Selecting p r i nt media 19 Phot o p aper z Use the Best mode to prin t photogr aphs. Note that in this mode, printing takes longe r and more m emor y may be requ ired f rom y our computer a nd prin ter . z Remov e each sheet as it prints and set it aside to dry . Allowing wet media to stac k up ma y cause sm ear ing. Tran sparencie s z Inser[...]

20 3 - Us ing the printer ENWW JIS B4 (257 by 364 mm; 10.1 by 14. 3 inc hes) JIS B5 (182 by 257 mm; 7.2 by 10. 1 inch es) Tabl oid (279 by 432 mm; 11 by 17 inches ) A3 (297 by 420 mm; 11.7 by 16. 5 inc hes) Super B, A3 Nobi (330 by 483 mm; 13.0 by 19. 0 inc hes) En velopes U.S. #10 Env elope (105 by 241 mm; 4.12 by 9. 5 inch es) Mon arch Envel ope [...]

EN WW Selecting p r i nt media 21 Supp or ted medi a ty pe s an d we igh ts Betwee n 11 0 to 330 mm wide and 220 t o 483 mm long (4.33 to 13. 0 i nches wide and 8. 6 5 to 19 . 0 i n c he s l o ng ) Betwee n 96 to 330 mm wide and 146 to 483 mm long (3.77 to 13. 0 i nches wide and 5. 7 5 to 19 . 0 i n c he s l o ng ) Med ia s iz e Tray 1 Tra y 2 Fr o[...]

22 3 - Us ing the printer ENWW Set ting m inimum marg i ns The document margi ns must match (or exceed) these minimum margin settings in portrait orientation. Note W hen you are using the aut o-duplex unit, the minimum top and bottom margin mu st match or exceed 12.7 mm (0.5 inch). Med ia Lef t m argi n Right margin Top m a rg in Bottom margin U.S.[...]

EN WW Loadin g media 23 Load ing me dia To lo ad tray 1 or tra y 2 1 If you are loading t ray 1, raise the ou t put tray a nd pull t ray 1 out of the printer by gras ping under the front of the tr a y 1. If you are l oa ding tray 2, pull out tray 2 and rai s e its cover. 2 If you are loading A3 or larger s ized media, e xtend the tray by pres sing [...]

24 3 - Us ing the printer ENWW 4 Insert the media print-side down along the right o f t he tray. M a ke sure the stack of m edia aligns with the ri gh t and back edges of the tray, and does not spill o ve r the edges. 5 Press the buttons of the media guides a nd slide the gui des to the edges of t he loaded m edia. Tr a y 1 6 If yo u removed tray 1[...]

EN WW Changing print settings 25 Changi ng pr i nt set t in gs You can chang e print setting s (such a s media size or type) from an app lication or t he printer driver. Changes made from an applicati on take precedence over cha nges made from the printer driver. However, afte r the a pplication is closed, the settings retu r n to the defaults conf[...]

26 3 - Us ing the printer ENWW Printi ng with th e fro nt or rear manual feed slot Note T he rear m anual feed slot i s not a vailable if you h ave installed an auto - duplex unit. 1 For W in dows: a Open the printer dri v er. b On t he Pa p e r/ Qu a l it y tab , select the manual feed option from the Source is drop-down list. c Change any other d[...]

EN WW Printi n g on both side s (duplexing) 2 7 4 If you are usi ng the r e ar manual feed slot, do t he foll o wing: a If the auto-duplex unit is installed, replace with t he rear access panel. b Slide t he m edia width guide to the required media wid th. c Insert a sheet of medi a print-side up into th e left si de of the slot until the printer g[...]

28 3 - Us ing the printer ENWW To pe rform d uplexi ng (Wi ndow s) Note F or automatic- duplexing, ensure the a uto-duplex unit is properl y installed an d e nabled. Se e Enab ling accesso ries in the printer d river . The p rin t e r w ill p rin t o n o ne si de (sim p le x) of the medi a if the auto-duplex un it is not installed. 1 Load the appro[...]

EN WW Printing on specia l and custom - size m edia 2 9 Printi ng on special and custom-size media This section provides information on how to print on media such as envelopes , photo paper, postcards, and transparen cies, as well as custom-size media. To p r in t on speci al media (W indows) 1 Load the appropriate media. See Loadi ng media . 2 Wit[...]

30 4 - Conf igu ring and man aging the printer ENWW 4 Conf igu ring an d ma na ging the pr int er Manag ing t he pri nter Over vie w of prin ter m ana ge men t task s The following table lists t h e printer t o ols that can be used to manag e the printer. It l ists the most c ommon tools that a re used for ad ministrator functions. For more informa[...]

EN WW Managing t he printer 31 Mon itor the p rin ter Note F or information abou t opening and us ing specific m anagement t ools, see Overview of printer manag eme nt t o ols . Ad m iniste r the pri nter This section contains information about adm inistering the printer and modify printer s e ttings. Note F or information abou t opening and us ing[...]

32 4 - Conf igu ring and man aging the printer ENWW Use th is too l... ...t o do the fo llow ing. Contr ol pan el z Set the co ntrol-pa nel lang uage: 1 Press (Se lec t button) on th e cont rol panel. 2 Press (Down Arrow but t on) until CONFI GURE D EVI CE is high lighted, a nd the n p ress (Se lec t button). 3 Press (Down Arrow but t on) until SYS[...]

EN WW Managing t he printer 33 Co nfig ure ne tw ork op tion s This section contains information about configuring the printer’s network settings. For inform ati on a bout opening and using spec ific mana gement tools, see Overview of printer managem ent tool s . For a list of current settings, print a c on figuration page. See Underst anding an [...]

34 4 - Conf igu ring and man aging the printer ENWW To op en t he EW S You can ope n the E WS in t he following way s: Note T o o pen t he EWS from the Toolbox (Windows) or the HP Inkjet Toolbox (Mac OS), the printer must be on a network and must have an IP address. z Web bro w s er In a supported Web browser on your computer, type the IP address t[...]

EN WW Managing t he printer 35 Tool b ox (W ind ows ) The T oolbox prov ides status a nd mai ntenance i nf ormation about th e printer. It al so provid es links t o t his gu ide for help i n performi ng basic printing t asks and solving problems. Note If the Toolbox wa s not installed with t he other printer s of tware compon ents, you ca n install[...]

36 4 - Conf igu ring and man aging the printer ENWW HP I nst ant Su ppor t HP I nstant Support is a suite of Web-ba s e d troubl eshooting tools that help you quick ly identify , diagnose, and resolve printing problems. It provides t he following information abo ut your device: z Easy access to tr oubleshooting tips Provides tips that are c u stomi[...]

EN WW Managing t he printer 37 To g ain acces s to HP Inst ant S upport z T o olbo x (Wi ndo ws) Cli ck the Inf ormati on tab, and then click HP In stant Suppor t . z Embedd ed Web server In a Web browser, type the IP add ress assigned to the device (t his information is listed on the conf iguration pa ge; see Understanding and prin ti ng the confi[...]

38 4 - Conf igu ring and man aging the printer ENWW Underst anding and print ing the con figur ation page Use the configuration page to view current printer settings, ink sup ply status, and printhead health; to help troubleshoot printer problems. The configuration pag e also contains a log of recent event s. If the printer is conn ected t o a netw[...]

EN WW Upgrading the firm ware in the prin t er 3 9 To pr i nt a c onf igu ra ti on pa ge z Co ntr o l pa nel 1 Ensure the printer is turned on. 2 Press (Select butt on) on t he control pa nel. 3 Ensure INFO RM ATIO N MENU is highlighted, a nd then press (S elect button). 4 Press (Down Arrow bu tton) until the opt ion to print c onfiguration pag e i[...]

40 4 - Conf igu ring and man aging the printer ENWW Config uring th e pr inter (W ind ows) You can conne ct the printer directly to a comput er, or you can s hare the prin ter among other users on a network. Note You m us t have administrator privileges to install a p rinter dri v er in Windows 2000 or Windows X P . Di rect conn ecti on You can con[...]

EN WW Configuring the printer (Windows) 41 To co nnect th e printer before th e installing softw are If you conn e ct ed t he pri n te r t o the c omp uter b ef o r e in s ta llin g the p rin t e r sof tw a re , the Foun d Ne w Hard wa re wi zard appeared on the computer screen. Note If you have turned on t he printer, do not turn off t he printer [...]

42 4 - Conf igu ring and man aging the printer ENWW Ne twor k conn ecti on If the pri nt er has network capability, the printer c an be shared in a network environment by connect ing it directly to the network . This ty pe of conne ction offers th e a bility t o ma nage the printer using t he em bedded W eb server from any comput er on the network.[...]

EN WW Configuring the printer (Windows) 43 To in stall the p rinting so ftware on client com p uters After the printer d rivers have been installed on the compu ter that is a cting as the print server, the printing functionality can be shared. Individual Windows users who want to use the network printer must inst a ll the software on t h eir com pu[...]

44 4 - Conf igu ring and man aging the printer ENWW Config uring th e pr inter (M a c OS) You can use the printer wit h a sing le Macintosh comput er using a USB cabl e, or you can share the printer among other users o n a network. To in stall th e softw are for n etwork or direct conne ction 1 Connect the printer to t h e computer w ith the USB ca[...]

EN WW Configuring the printer (Mac OS ) 4 5 To sh are amon g com puters wit h the sa me opera ting sys tem Use the following s teps to share the printer among Macintosh compute rs with the same operating system: 1 Turn on printer sha ring on t he com put er that is connected to t h e printer (t he host). • Mac OS X (10.2.x and later): Open System[...]

46 4 - Conf igu ring and man aging the printer ENWW Uninst al ling the printer software To u ninsta ll the softw are for Window s comp uters If you are using Windows 2000 or Windows XP, you mus t have administrator privi leges to uninstall the printer software. 1 From the Windows desktop, c lick Start , point t o Pr o g rams , followed by the pri n[...]

EN WW Understanding c ontrol-panel mes sages 47 5 Con tr ol pane l The cont rol panel al lows you t o change printer settings, view printer statu s and printer messag es, and diagnose pri nter problems. A dditional menu items can ap pear in t he control pa nel, depending on the options insta lled in t h e printer. Understan ding control-panel messa[...]

48 5 - Cont rol panel ENWW Co ntrol -pa nel mess age s The following table describes some of the common c ontrol-panel m essages . For informati o n on: z Replacing the pr intheads or ink car tr idges: See Repl ac ing the ink cart rid ges and Maintaining t he printheads . z Loading paper : See Loa ding m edia . Messag e Description CLOSE AL L COVE [...]

EN WW Understanding c ontrol-panel mes sages 49 [COLO R] INK CA RTR IDGE I S E XPIRING SOON When the ink cart ridge expi res , r ep lace with a new HP ink car tridge. Press ( Resume butt on) to clear th is mess age. NON-H P [ COLOR] IN K CART RID GE ... A non-HP i nk ca rtridge has be en detect ed. Replac e with a HP in k cartr idge. To conti nue p[...]

50 5 - Cont rol panel ENWW Underst anding con t rol- pane l menus Info rma tio n men u This menu contains printer information pages that give details about the printer and its c onfiguration. To print an information page, scroll to the desired page and press (Se lect button). Messag e Description PRINT ME NU MAP This i tem pr ints a map of the pri [...]

EN WW Understandin g control-panel m enus 51 Pap er Ha nd lin g me n u These s ettings control the defaul t media options. Howe ver, settings made i n the s oftware application from which y ou print or in the printer driver override cont rol panel setting s for the current print job. Messag e Valu e or Su bmenu Description TRAY 1 S IZE NOT S ET SUP[...]

52 5 - Cont rol panel ENWW TRAY 2 S IZE NOT S ET SUPER B (13 X 19 IN.) A3 NO BI A3 A4 B4 (J IS) B5 (J IS) EXECU TIV E LEGAL LETTE R STATE MEN T 11 X 17 CUSTO M This item all ows yo u to sel ect the media s ize l oaded i n Tr ay 2. Defaul t = NOT SET TRAY 2 T YPE NOT S ET PLAIN PA PER This item shows t he m e dia type f or T r ay 2. Defaul t = NOT S[...]

EN WW Understandin g control-panel m enus 53 Co nfig ure Dev ice menu Items in this men u affect printer be havior. Con fi gure the printer according t o your printing needs. Res etting the pr inter You may need to reset t he printer i n the fo llowing circumstanc es: z Y ou want to restore the p rinter’ s def au lt settings. z Communication betw[...]

54 5 - Cont rol panel ENWW Prin ting me nu The item s in this menu are used when printing from M S-DOS ® , UNIX, and Linux. If you r computer is running Windows or Mac OS, configure these settings using the printer driver. Messag e Valu e or Su bmenu Description COPIE S 1 - 100 This item set s the num be r of copies to print. Defaul t = 1 DEFAU LT[...]

EN WW Understandin g control-panel m enus 55 Mai nte na nce me nu Pr in t Qu al it y m en u This menu allows you to adjust aspects of print quality, in cluding calibration, printhead alignment, a nd quality level. . Diag nosti cs menu This menu allows you to view t h e printer’s event l og. Pape r Pa th Te st m enu This menu allows you to test va[...]

56 5 - Cont rol panel ENWW Changi ng net work ing para meter s from the c ontr ol pane l The EIO (enhanced input/ output) subm enu appea rs on the I/O menu only when an HP J etdirect print server i s installed. If t he printer contains an HP Jetdirect pri nt server, you can configure basic networking paramet ers using the EIO menu. Network printer [...]

EN WW Changing networking param eters f r om the control pa nel 57 CFG I PX/ SPX NO YES Sele cts whether to use the IPX/SPX me nu and set the I PX/SPX pr otocol parameter s. In the IPX/ SPX menu, you can specify the frame typ e paramet er us ed on your ne t work. z The defaul t is A UTO , wh ich a utom ati call y s ets and limi ts the fr ame type t[...]

58 5 - Cont rol panel ENWW No vell NetWare frame typ e paramet ers The HP Jetdirect print server automatically sele cts a Net Ware fr ame type. Select a frame ty pe manually only wh en the pri nt server selects an incorrect frame type. To identify the frame type chosen by the HP Jetdirect print s e rver, print a configuration page from the control [...]

EN WW Printing control-panel menu m ap 59 Re sett ing t he HP Jetd ir ect pr int se rver Resetting the HP Jetdirect pri n t server rest o res the f act ory default values of the Jetdirect print server. Note W hen yo u restore the factory default val u es for t he HP Jetdirect print s e rver, all previ ous ly stored EIO setting s are lost. To r eset[...]

60 6 - Maintaining and troubleshooting ENWW 6 Maint aining a nd tr oubl esho oting Replacing the ink cartridges You can check the ink levels from the control panel or the embedd ed Web server. For information a bout usin g these t ools, see Overview of printer management tools . After removing a c art ri dge from its package, install it right away.[...]

EN WW Maintaining the printheads 61 3 Remove t he ink cartridge that requ ires repl acement by grasping it betwee n your th umb and forefinger an d p ullin g it firmly tow ard you. 4 Remove the new ink cartridge from its pa ckage. 5 Insert the cart ri dge into its o wn color-coded slot. Press down fi rm ly on the cartridge to ensure proper contact.[...]

62 6 - Maintaining and troubleshooting ENWW To al ign the pr in theads Whenev er you replace a printhead, the printer automatically aligns the printheads to ensure the be st print qua lity . However, if the appe arance o f your pri nted pa ges indicates t hat the printheads are misaligned , you can align them manually. z From the con trol pan e l 1[...]

EN WW Maintaining the printheads 63 To r eplace t he printh eads Note O nly replace printheads after you ha ve atte mpted to clean the printheads. S ee To clean printheads automatically and To clean the printhead contac ts manually . 1 Ensure the printer i s plugged in and turned on. 2 Lift t h e ink cartr i dge cov er, and then lif t the printhead[...]

64 6 - Maintaining and troubleshooting ENWW 7 Close the printhead latch. Press down to ensure it i s in the lock position. 8 Close the covers. 9 Wait while the printer in itializes the printheads and prints two alignment pages . To cl ean the print head co ntacts manua lly To find out whic h pri n theads are compatible with your printer, see S uppl[...]

EN WW Maintaining the printheads 65 6 Carefully remove any ink from the contact pads on the printhead using a dry c ott on swab or a s oft, dry, l int- free cloth t hat will not come apart or leave fibers be hind. CAUTION O nly wipe the contac t pads. W iping the nozzles (l ocated on the underside of the print head) can cause se vere damag e to the[...]

66 6 - Maintaining and troubleshooting ENWW Calibratin g the color Whenev er you replac e a printhead, the printer automatically calibrates the co lors t o ensure the best print quality. If you are not satisfied with the appearance of the colors, you c an calibrate colo rs m anu ally . z From the con trol pan e l 1 Press (Select butt on) on t he co[...]

EN WW Troublesho oting tips and resources 67 Trou ble s h ooti ng tips a nd r e s our c e s Use the following t ips and resourc es to resolve printing problems. z F or paper jam, see Cle aring ja ms . z F or paper-feed probl em s, such as the paper sk ew and paper pic k , see R esolving pape r-feed problems . Some prin ter problems can be resolved [...]

68 6 - Maintaining and troubleshooting ENWW Resett i ng the con t rol panel l a ngu age 1 Press (Powe r button) to t urn off printer. 2 Press and hold (Power bu t ton) and then press (Select button) once. 3 Release (Power button). The printer wil l initialize and prompt for l a nguage s election. 4 Scroll using (Up Arro w but ton) or (Do wn Arrow b[...]

EN WW Resolving printing problems 69 Ch eck cable connectio ns z Make sure bot h ends o f the c ab l e (USB, parallel, or net w ork) are secure. z If the printer is connected to a network, check t he fol l owing: • Che c k the Li nk light on the back of the printer. • Make su re you are not using a phone cord to conn ect the printer. • The ne[...]

70 6 - Maintaining and troubleshooting ENWW Pri nter ta ke s a lo ng ti me to p rin t Ch eck the syst em configu ration Make sure the computer m eets the minimum system requirements for the printer. See Prin t er sp e c ifi c a tio n s . Ch eck the port se tting The port setting co nfigu ration i n your syste m might not be set to ECP. See the docu[...]

EN WW Poor print q uali t y and unex pected p r i ntouts 7 1 Ch eck the pag e-orie ntatio n setting Make sure the media size and page orientation selected in the application match the settings in t h e printer driver. Ch eck the Pr eserve Layo ut set ting (Win dows) If you are using an aut o-duplex uni t to do automat ic duplex p rinting, ensure Pr[...]

72 6 - Maintaining and troubleshooting ENWW Mean ingle ss char acte rs p rint If an i nte rruption occurs to a job th a t is p rinting, the printer might not recognize the rest of th e jo b. Cancel the print job and wait f o r the printer to return t o the ready state. If the printer does not ret urn to the ready state, cancel a ll jobs, an d wait [...]

EN WW Poor print q uali t y and unex pected p r i ntouts 7 3 Clea n the i nside of th e auto -duplex u nit After extensive printing, ink might be deposited on the inside of t he auto-duplex unit causing ink to s mear whe n printing o n both sides of the paper. To remov e the de posited ink, use a lint free c loth to clean the inside of t h e auto-d[...]

74 6 - Maintaining and troubleshooting ENWW Outp ut is fade d or d ull color ed Ch eck the print mo de The Fast N ormal and Fast modes in t he printer driver allow yo u to print at a fas t er rate, they are good for prin ting drafts. To get better res ul t, select Nor m al or Best . See Changin g print settings . Ch eck the paper typ e setting When[...]

EN WW Poor print q uali t y and unex pected p r i ntouts 7 5 Co lors do no t li ne up pr ope rly Ch eck printh eads The prin theads are automatically a ligned wh en a prin t head is replaced. However, you m ig ht notice improv eme nt in t h e print qualit y by performing the alignment procedure yourself. See M ain taining the printheads . Ch eck gr[...]

76 6 - Maintaining and troubleshooting ENWW Resolvi ng paper - f eed prob lems This section provides solutions to common pape r-feed problems. For inform at i on o n resolving jam s, see Clearing jams . T r a y cann ot be ins ert ed z With the tra y rem ov ed f rom the printer , tur n the pr inter off a nd then on agai n. Reinser t the tra y . z Ma[...]

EN WW Resolving printer managemen t probl e ms 77 Mult iple pag es are bein g picked up z Make sure the media gui des are set to the correct mar kings in the trays f or the media size you are loadin g. Also make sure the guides are snug, b ut not tight, against the stack. z Make s ure that the tra y is not o verload ed with paper . z When you load [...]

78 6 - Maintaining and troubleshooting ENWW Trou ble s h ooti ng insta l latio n i ssues If you ha d trouble installing the printer, check these items: Pr obl ems pri nti ng a lig nme nt pag e When prin theads are installed or replaced, the printer automatically pri nt s two al ignment pages to align the printhea ds. This process tak es about eight[...]

EN WW Troubleshoo ting installation iss ues 79 Pro blem s co nnec tin g to a ne tw ork Note Af ter correcting any of the f ol lowin g, run the setup program again. Ge neral n etwo r k trou bles hootin g If you are unab le to i ns tall the printer software on the computer, verify that: z All cabl e connec tions to the computer and the printer are se[...]

80 6 - Maintaining and troubleshooting ENWW Clearing jams To a voi d ja ms z Make s ure tra y 2 is properly inser t ed, and the printer and tra ys are placed on a flat surf ace. z Make s ure that nothing is b lo cking the paper path. z Do not ov erloa d the tra ys. See Understanding specificat ions for supported media . z Load paper prope rly . See[...]

EN WW Clearing jams 81 3 If you cannot locate the jam, lift the output tray an d check for a jam in t ray 1. If media is jammed i n the tray, do t he following: a Pull ou t tray 1. b Pull the paper towards you. c Ensure the media is properly aligned in t he tray, reinsert the tray and lower t he output tray. 4 If you have not found t he jam and h a[...]

82 A - HP suppl ies and a ccessories ENWW A HP supp lies and a ccesso ries This section provides information on HP supplies and accessories for the printer. The i n formation is subject to c hang es , visit HP we bs ite ( http://www.hps hopping.com ) for th e latest upda tes. You may al so make p urchase t hrough the website. Order ing print ing su[...]

EN WW Access ories 83 Accessories Acc essorie s and cables M emory modu les Net work inter faces 250-she et input tra y C8261A HP auto -duplex u nit C8258A HP IEEE-1284 A- B Paral lel Cable (2 meter) C2950A HP IEEE-1284 A- B Paral lel Cable (3 meter) C2951A HP USB A-B (2 m e ter) C6518A HP 64 MB SDRAM DIMM Q1 887A HP 128 MB SDRAM DIMM C9121A HP Jet[...]

84 A - HP suppl ies and a ccessories ENWW Su pplies Ink s upp lies Ink ca rtridges Pri ntheads HP Media Plai n pa per HP 10 Bl ack C4844 A HP 11 Cy an C4836A HP 11 M agenta C4837 A HP 11 Ye llow C4838 A HP 11 Bl ack C4810 A HP 11 Cy an C4811A HP 11 M agenta C4812 A HP 11 Ye llow C4813 A HP Bri ght White Inkj e t Pap e r 500 sheets Lett er (8 .5 by [...]

EN WW Supplies 85 Phot o p aper HP M ul tip urp ose P ape r 5-ream car ton Lett er (8.5 by 11 inches ) M115R 250 sheets Lett er (8 .5 by 11 inches) 25 011 500 sheets Lett er (8 .5 by 11 inches) M112 0 500 sheets Lett er (8 .5 by 11 inches) MR311 500 she ets Legal (8.5 by 14 inches) M142 0 HP P remium Plus Phot o Paper 20 sheets , glossy Lett er (8.[...]

86 A - HP suppl ies and a ccessories ENWW Bu siness co m municat ion pa per HP B roch ure an d Fl yer P aper 50 shee ts, two-sided, glo ssy Lett er ( 8. 5 by 11 i nches) C6817A 50 shee ts, m atte Lett er ( 8. 5 by 11 i nches) C6955A 100 sheets , tri-f ol d, two-side d, glossy Lett er (8.5 by 11 inch es) C7020A 100 she ets, tri-f old, mat te Lett er[...]

EN WW Obtaining electronic supp ort 87 B Sup po r t an d wa rra nt y If the pri nt er is not operating properly and the suggestions in M aintain ing and troubleshoot ing do not solve the problem, try using one of t he following supp ort services to obtain assistance. Obtain ing e lec t roni c supp ort You can obtain support from H P from the follow[...]

88 B - Support and warranty ENWW Te lep h on e su pp or t num be r s In many location, HP prov ides toll free telephone s upport during the wa rranty period. However, som e of the support numbers l ist ed be low may not be t oll free. For the most current l ist of telephone support numbers, see http://www.hp.com/support . Co untr y/Re gion Tel eph [...]

EN WW Obtaining HP telephone s upport 89 El Sal vador 800-1- 785 Finl and 0203 53 232 France 0826 10 4949 German y 0180 5 258 143 Gibral tar 0870 842 2 339 Greece 801 11 22 55 47 Guatem ala 1-800- 999-5105 Guyan a 165 Haiti 183 Honduras 800-0- 123 Hong Kong 85 (2) 2802 409 8 Hungary 1 382 1111 Icel and 507 10 00 Indi a +91-80- 8526900 or 1 600 447-[...]

90 B - Support and warranty ENWW Malaysi a +180 0 805 4 05 Malta * Mexico Mexi co Ci ty: 52-58-9 922 Outsi de Mexic o City: 01-800-472 6684 Moldova * Monac o +33 (0) 1730 18475 Moro cco 22 40 47 47 Nether lands 0900 11 7 0000 New Zealand +64 (9) 356 6640 Nicar agua 174 Nigeria * Norway 800 62 800 Oman +971 4 366 2020 Panama 001-800 -711-288 4 Peru [...]

EN WW Obtaining HP telephone s upport 91 * For s u pport information, call y our HP service provider. Trinidad & Tobag o 1-800- 711-2884 Tunisi a 71 89 12 22 Turkey 212 444 71 71 United Kingdom 0870 84 2 2339 Ukrai ne Kiev: 44 49 03520 United Arabi c Emirates (UAE) 800 4520 04 366 2020 United States 1-800 HP INVENT Vatic an Cit y 02 3859 1212 V[...]

92 B - Support and warranty ENWW Hewlett-P ackard limited warranty statement Exte nt of limited warran ty 1 Hewlett-Packard wa rr ants to the en d-user customer that th e HP products s pecified above will be f r ee from defects in materials and work manship for the duration s pecified abo ve, which duration begins on the date of purchase by the cus[...]

EN WW Hewlett-Packard limited warranty statement 93 Li mitati ons of war ranty TO THE EXTENT ALLOW ED BY LO CAL L A W, NEITHER HP NOR ITS THIRD PAR TY SUP PLIERS MA KES ANY OTH ER WARRAN TY OR CONDITI ON OF ANY KIND , WHETHE R EXPRESS OR IM PLIED WARRANTI ES OR CONDIT IONS OF MERCHANT ABILITY, SATI SFACTOR Y QUALIT Y, AND F ITNESS FOR A PA RTICULAR[...]

94 B - Support and warranty ENWW HP Ink jet Supplies - Warranty Qu ick Refer ence Note T his information is intended to be an easy-to-read sum mary of the full H P warranty statement. To read the full warranty st at em ent, go to www.hp.com/support/inkjet_warranty and select your supply. Is y our pr oduc t co ver ed u nd er w arra nty ? If you be l[...]

EN WW Hewlett-Packard limited warranty statement 95 HP Ink jet Supplies - Expiration As ink ages, i t loses water. When ink is old enough, it can d ama ge the printhead s or other parts of the printing system . In normal use, most cartri dges w ill run out of ink l ong bef ore the in k is old enough to cause damag e. However, to prevent any possibi[...]

96 C - P rinter specifications ENWW C Printe r speci ficati ons Printer specification s For media and media-han dling specifications, see Select ing print media . Phys ical specifications Avail able models and physic al dim ensions Siz e (width by de pth by height ) 676 by 498 by 199 mm (26.6 by 19. 6 by 7.8 inche s) z With aut o-duplex uni t: 676 [...]

EN WW Printer specificat ions 97 Font suppo rt z 45 TrueTy pe and 35 PostScript font s buil t-in ( all PostSc ript emulat io n, PCL 5c, and PCL 6 access ible) z Int el li font and TrueType ra sterizer buil t i nto PCL 5c and PCL 6 Duty cycl e Up to 12,000 pag es per mont h Advanced sec urit y* *Appli es to f ull-f eature HP Jet direct product s wit[...]

98 C - P rinter specifications ENWW Netw ork op erating syst em compat i bility z Windows 98, Wi ndows Me, Windows NT 4.0, Windows 2000 , Windows XP 32 -bit ( Professio nal and Home Editions), Windows XP 64- bit Edition z Novell NetWar e 4.x, 5.x, 6, NDS, and NDPS z HP-UX 10 .20, 11. x z Solar is, 2.6, 7, 8 (SPARC systems only) z RedHa t Li nux 7. [...]

EN WW Printer specificat ions 99 Network manage m e nt H P Web Jetadmi n plug-ins Embedded Web server Feat ures z Abil it y to remotely confi gu re and manage networ k devi ces z Job a ccoun t ing z HP myP rin tMi leage System requirement s z TCP/IP- bas ed network z A Web browser (e ither Netscape Navi gator 4.8 or Micr osoft Inter net Explore r 5[...]

100 C - P rinter specifications ENWW Enviro nmen tal specificati ons Operati ng envir onment Operati ng temperat ure 5° to 40° C (41° to 104° F) Recommended operati ng con ditions 15° to 35 ° C (59° to 95° F) Recommended re la ti ve hu mi d ity 20 to 80 per cent nonconden sing Storag e envi r onment Storage temperat ure - 40° t o 70° C (-[...]

EN WW FCC statement 101 D Regul atory in format ion FCC stateme nt The Uni ted States Federal C ommunications Commission (in 47 cf r 15.105) has spec ified that the follo wing notices be brou ght to t he attention of u s ers of t his product. This device complies with part 15 of t he FCC rules. Operation is subject to t h e following two conditions[...]

102 D - Reg ulatory information ENWW VCCI statem ent (Japan) Re g u lat or y m o de l nu m b e r For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is S NP RC-0402 . The regulatory number should not be confused with the product name (HP Business Inkjet 2800) or pr[...]

EN WW Declaration of c onformity 103 Declaration of conform ity DECLARATION OF CONFORMITY accordi ng to ISO/IEC Guide 22 and EN 45014 Manufact urer’ s Name: Hewlett- Packa rd Singapor e (Pt e) Lt d Manufact urer’ s Address: Imagin g and Pr inting Manufactur ing Ope rations Singapor e 60 Alexand ra Terrace, #07 -01, The Comtech, Si ngapo re 1185[...]

104 D - Reg ulatory information ENWW Environm ental sustainability program Hewlett-Packard is comm itted to p r oviding qual ity products in an environmen tally sound manner. HP continuously im proves the design process es of its products to m ini mize the negative impact on the office environment and on the communities where product s are manufact[...]

EN WW Env ironm ent al su sta inab ility progr am 105 Ha z ardou s materi als This HP p roduc t contains the following materials that might require special handling at end-of-life: z Lead in the solder Re cycl ing Design for recycling has been incorporated into this product: z The number of materials has been kept to a m ini mum while ensur ing pro[...]

106 Index ENWW Index A acce ssing HP Inst ant Su pport 37 acce ssories auto-d uplex unit 12 enabli ng 17 ins tal ling 11 insta lling HP Jetdir ect pr int ser vers 13 insta lling memory, install i ng D IM M 15 insta lling tr ay 2 11 orderi ng, part number s 83 warrant y 92 acousti c emissi ons 100 adminis trator funct ions a nd tools 33 tasks ove rv[...]

EN WW Ind ex 1 07 E EIO menu 56 EIO slot specif icatio ns 96 elect rical speci f ication s 100 embedde d Web ser ver opening 34 system req uirement s 99 embedde d Web ser ver (EWS) descri ption 33 EM I st at em en t (K or ea ) 10 1 end-of -life retur ns 105 energy cons umption 100 Energy Star 104 envelop es sizes sup ported, tr ays suppor ting 20 e[...]

108 Index ENWW M Mac O S confi guring sh aring 44 insta lling sof twar e, c onnec ting print er 44 Mainten ance menu 55 managemen t tasks ove rview 30 manual feed s lot, f ront illu str atio n 8 margins, mi nimum 22 Mate r ia l Sa f et y D ata Shee ts ( MSDSs ) 105 media cards 20 clear ing jam s 80 custom- size 20 envelop es 20 HP Bright White I nk[...]

EN WW Ind ex 1 09 PowerSave m ode power c onsumpti on 10 0 Prefer ence s, Toolbo x 35 pri nt d uty cyc le 97 print qualit y troubl eshootin g 71 Pr in t Q u al ity me nu 55 print servers 83 pr in t se r ve r s, Je td ir ec t res etti ng 59 print speed 99 print speed slow troubl eshootin g 70 print er dri vers checki ng for updated 35 help 6 uninst [...]

110 Index ENWW su sta inab ility pro gram 104 symbol set s uppor t 97 T TCP/IP confi guring 33 TC P/ IP se tt ings 56 temperat ure s pecific at ions 100 tex t troubl eshoot ing 73 thermal ink j et printin g technol ogy 96 timeout for I/ O 33 Toolbox descri ption 35 Infor m ati on t ab 35 Printer St atu s tab 35 transp arenci es HP Premi um Inkj et [...]

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