THOMSON TG585 V8 manual

Setup and User Guide THOMSON TG585 v8 Wireless Multi-User ADSL2+ Gateway[...]

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THOMSON TG585 v8 Setup and User Guide[...]

Copyright Copyright ©1999-2010 THOMSON. All rights reserved. Distribution and co pying of this do cument, use and communication o f its contents is not permitted witho ut written authoriz ation from THOMSON. The con tent of this docume nt is furnished for informati onal use only , may be subject to ch ange without notice, and should not be con str[...]

E-DOC-CTC-20090 708-0001 v1.0 i Contents About this Setup and User Guide .................... ......................... 1 1 Installation............................ ........................................................ 3 1.1 Before you start ......... ........... ............ ........... ........... ............ ........... ........... ...... 4 [...]

E-DOC-CTC-2009 0708-0001 v1.0 ii Contents 5 Internet Security ............ .................................... ........................ 41 5.1 Firewall.. ........... .......... ............. .......... ........... ........... .......... ............. ........... .... 42 5.2 Parental C ontrol ........... ............. ........... .......... .......[...]

E-DOC-CTC-20090 708-0001 v1.0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols T erminology Generally , the THOMSON TG585 v 8 will be referred to as Thomson Gateway in this Setup and User Guide. T ypographical Conventions Following typograph ical convention is us ed throughout this manual:  Sample text indicates a h[...]

E-DOC-CTC-2009 0708-0001 v1.0 2 About this Setup and User Guide[...]

E-DOC-CTC-20090 708-0001 v1.0 3 1 Installation 1 Installation Introduction In a few minutes you will b e able to access the Intern et using your Thomson Gateway. This Setup an d User Guide will s how you how to set up your Thomson G ateway and how to con nect your computer(s) to the Internet. Main features As soon as you have completed the inst all[...]

E-DOC-CTC-2009 0708-0001 v1.0 4 1 Installation 1.1 Before you start DSL Service The DSL ser vice must b e activated on your telephone li ne by your service provider . Decoupling the voice and DSL signal As soon as the DSL service is acti vated two kinds of signal s will be avai lable on you r telephone lin e:  V oice signals  DSL signals T o [...]

E-DOC-CTC-20090 708-0001 v1.0 5 1 Installation Wired connection If you want to connect o ne or more computer usi ng a wired connection, ma ke sure those computers are equipped wi th an Ether net Network Interface Card (NIC). Internet connection Y ou may need the following connection details from your service provider:  Y our service provider’ [...]

E-DOC-CTC-2009 0708-0001 v1.0 6 1 Installation 1.2 Installing your Thomson Gateway War n i ng Do not plug in any cables or connect any d evices until you are in structed to do so. Installation methods There two ways to set up your Thomson Gateway:  Guided Installation The Setup wizard includ ed on the Setup CD will guide you through all con figu[...]

E-DOC-CTC-20090 708-0001 v1.0 7 1 Installation 1.2.1 Guided Installation Requirements  Y our computer must ru n one of the following operating systems:  Microsoft Windows 7 or higher  Microsoft Wind ows 7 x64 or high er  Microsoft Windows V ista (SP1) or higher  Microsoft Windows V ista x64 (SP1) or higher  Microsoft Windows XP SP[...]

E-DOC-CTC-2009 0708-0001 v1.0 8 1 Installation CD menu On the CD Menu , you can click:  Initial Setup to connect your computer to th e Thomson G ateway and configure it.  Reconfigure my Thomson Gateway to fully re configure your Thomson Gateway .  Setup my computer to connect your computer to the Thomson Gateway network.  View Documenta[...]

E-DOC-CTC-20090 708-0001 v1.0 9 1 Installation 1.2.2 Manual Installation Requirements JavaScript must be enab led (this is the defaul t setting) on your brow ser . For more info rmation, consult the help of your web browser . Procedure Proceed as follows: 1 Connect the Th omson Gateway to your broadband servi ce . 2 Power on the Thomson Gateway . 3[...]

E-DOC-CTC-2009 0708-0001 v1.0 10 1 Installation Configure the Thomson Gateway Proceed as follows: 1 Open your web br owser . 2 The Thomson Gateway informs you that you have not yet con figured your Thomson Gateway. If this window does not appear browse to http://dsldevice.l an or to the IP address of your Thomson Gateway (by default: 192.168.1.254 [...]

E-DOC-CTC-20090 708-0001 v1.0 11 1 Installation 1.3 Adding a New Computer to your Network Guided Installation If you configured your Thomson Ga teway using the Guided Installation , use the same procedure on the computer that you want to add. When the Setup wizard informs you that the Tho mson Gateway has already been configured, select No and clic[...]

E-DOC-CTC-2009 0708-0001 v1.0 12 1 Installation 1.4 Connecting a Computer Using the Ethernet Cable Requirements  Both your comput er and Thomson Gate way must have a free Ethernet port.  Y our computer must be configured to o btain an IP address automatically . Th is is the default setting. Ethernet cable In your package, you will find a cabl[...]

E-DOC-CTC-20090 708-0001 v1.0 13 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter To p i c Page Thomson Gateway LED Behaviour 14 Thomson Gateway GUI 19 Backing Up/Re storing your Con figuration 22[...]

E-DOC-CTC-2009 0708-0001 v1.0 14 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of:  Status LEDs  WPS Button LED  Ethernet LEDs[...]

E-DOC-CTC-20090 708-0001 v1.0 15 2 Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the top pa nel of your Th omson Gateway, you can find a number o f status LEDs, indicatin g the state of the device. Power LED Ethernet LED Wireless LED Colour State Descripti on Green Solid on Power on, normal op eration Red Solid on Power on, self-tes t fa[...]

E-DOC-CTC-2009 0708-0001 v1.0 16 2 Thomson Gateway Basics Broadband LED Internet LED Colour State Descripti on Green So lid on DSL line synchronised Blinking Pending DSL line synchronisation Off No DSL line Colour State Descripti on Green Solid o n Internet connectivity , no activity Blinking Internet activity Red Solid on Internet co nnection setu[...]

E-DOC-CTC-20090 708-0001 v1.0 17 2 Thomson Gateway Basics 2.1.2 WPS Button LED WPS button The Wi-Fi Protected Setup (WPS) bu tton allows yo u to add new wireless clients to your net work. For more information, see “3.1 Connecting Y our Wireless Clien t via WPS” on page 24 . WPS Button LED Colour State Description Green Solid On Client successf [...]

E-DOC-CTC-2009 0708-0001 v1.0 18 2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). LED Status Description Off No connection o n this port Solid on Ethernet li nk up Blinking Data is flowing from/t o this port[...]

E-DOC-CTC-20090 708-0001 v1.0 19 2 Thomson Gateway Basics 2.2 Thomson Gateway GUI Introduction The Thomson Gateway Graphical User Interface (GI U) al lows you to configure your Th omson Gateway using your web br owser . Requirements JavaScript must be enab led (this is the defaul t setting) on your brow ser . For more info rmation, consult the help[...]

E-DOC-CTC-2009 0708-0001 v1.0 20 2 Thomson Gateway Basics Components All the pages contain fol lowing components: Menu The menu co nsists of th e following menu items:  Home: Allows you to go back to the home pa ge.  Thomson Gat eway : Provides basic information on the Thom son Gateway.  Broadband Connection : Allows you to view/configur e[...]

E-DOC-CTC-20090 708-0001 v1.0 21 2 Thomson Gateway Basics Language bar The language bar allows you to chan ge the la nguage of the Thomson Gateway Web interface. Login section In this section you can se e the current user name. By clicking the user name, you can:  Change your password.  Switch to another user . Navigation bar The location ba [...]

E-DOC-CTC-2009 0708-0001 v1.0 22 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it is recommended to backup your configuration for later use. This way you can alw ays return to your working config uration in case of problems. Backing up your configuratio[...]

E-DOC-CTC-20090 708-0001 v1.0 23 3 Wireless Access 3 Wireless Access Introduction With the built-in wireless access point you do no longer need a cab l e connection between your computer and your Thomson G ateway. What you need to set up a wireless network T o set up a wireless network, you need the following compon ents:  A Wireless Access Poin[...]

E-DOC-CTC-2009 0708-0001 v1.0 24 3 Wireless Access 3.1 Connecting Y our Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows y ou to add new wireless clie nts to your netwo rk in a swift and easy way , without the need to ente r all your wireless setting s (network name, wireless key , encr yption type). Requirements  Y our wireless cl[...]

E-DOC-CTC-20090 708-0001 v1.0 25 3 Wireless Access The WPS button LED is blinking red This indicates that the Thomson Gateway co uld not find your wireless c lient. Make sure that the WPS button LED is blinking o range when you start WPS on your wireless client. T roubleshooting If you are having trouble connecting your wireless client via WPS, try[...]

E-DOC-CTC-2009 0708-0001 v1.0 26 3 Wireless Access 3.2 Connecting Y our Wireless Client without WPS Before you start Before you can connect a computer to your wireless network you need to know the wireless settings that are currently used by the Thomso n Gateway, i.e.:  The Network Name (SSID)  The wireless key What Network Name (SSID) is my [...]

E-DOC-CTC-20090 708-0001 v1.0 27 3 Wireless Access 3.3 Securing Y our Wireless Connection Introduction By using encryption, you can prot ect the wireless communication betw een the wireless clients and your Thomson Gateway with a wireless key . This way , only clients which use the correct Network Name (SSID) and wireless key can connect to your ne[...]

E-DOC-CTC-2009 0708-0001 v1.0 28 3 Wireless Access 3.3.1 Configuring WP A-PSK Encryption Procedure Continuing from “Configuring the wireless encryption” on page 27 : 1 Select Use WP A-PSK Encryption . 2 In the WP A-PSK Encryption Key box, type a the key of your choi ce. The key must be in one of the following formats:  8 to 63 alphanumeric c[...]

E-DOC-CTC-20090 708-0001 v1.0 29 3 Wireless Access 3.3.2 Configuring WEP Encryption War n i ng Although the Thomson Gatewa y allows you to use WEP or no security , it is not recommended to us e these settings. Only use WEP if yo u have wireless clients that do not support a ny higher encryptio n levels. Procedure Continuing from “Configuring the [...]

E-DOC-CTC-2009 0708-0001 v1.0 30 3 Wireless Access[...]

E-DOC-CTC-20090 708-0001 v1.0 31 4 Thomson Gateway Tools 4 Thomson Gateway T ools In this chapter In this chapter we will take a cl oser look at following features: Feature availability Depending on th e configuration offered by y our service provider , some features may not be available on your Thomson Gateway. For more informatio n, contact your [...]

E-DOC-CTC-2009 0708-0001 v1.0 32 4 Thomson Gateway Tools 4.1 UPnP Introduction UPnP is designed to automate the installation an d configuration of a (s mall) network as much as po ssible. This means that UPnP-capable devi ces can join and leave a network without an y effort of a network administrator . Supported Operating Systems The followi ng ope[...]

E-DOC-CTC-20090 708-0001 v1.0 33 4 Thomson Gateway Tools 4.1.1 Accessing Y our Thomson Gateway with UPnP Windows 7/Vista If you compute r runs Windows 7/Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gateway (d isplaye d as THOMSO N TGXXX) and click View device web page . 4 The Thomson G[...]

E-DOC-CTC-2009 0708-0001 v1.0 34 4 Thomson Gateway Tools 4.1.2 Managing your Internet connection with UPnP Windows 7/Vista If you compute r runs Windows 7/Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gatewa y (displaye d as THOMSON TGXXX). 4 If you are currently:  Connected to the I[...]

E-DOC-CTC-20090 708-0001 v1.0 35 4 Thomson Gateway Tools 4.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway GU I you can:  Enable/Dis able UPnP .  Enable/Disab le Extended Security . Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway GUI . 2 On the T oolbox menu, click Game & Appl icatio[...]

E-DOC-CTC-2009 0708-0001 v1.0 36 4 Thomson Gateway Tools 4.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microso ft Windows XP , it is recommended to add the UPnP component to yo ur system. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel . 2 The Control Pane l window appears. Click Add or Remove Progr[...]

E-DOC-CTC-20090 708-0001 v1.0 37 4 Thomson Gateway Tools Adding IGD Discovery and Control Y our Window s XP system is able to discover and cont rol Internet Gateway Device s (IGD), like the Thomson Gateway on your local net work. Therefore, it is recommended to add the IGD Discovery and Con trol client to your system. Proceed as follows: 1 On the W[...]

E-DOC-CTC-2009 0708-0001 v1.0 38 4 Thomson Gateway Tools 4.2 Assigning a service (HTTP , FTP ,...) to a Computer Introduction The Thomson Gateway all ows you to use one i nternet conn ection fo r multiple comput ers. This means that all your computers s hare one public I P address, as if on ly one comp uter were conn ected to the outside world. Iss[...]

E-DOC-CTC-20090 708-0001 v1.0 39 4 Thomson Gateway Tools UPnP UPnP is a technolog y that enables seamless operation of a wide rang e of games and messaging app lications. Y our comp uter will use UPnP to communicate to th e Thomson Gateway which service s are running on the computer . For example, when you start a UPnP-e nabled application on your [...]

E-DOC-CTC-2009 0708-0001 v1.0 40 4 Thomson Gateway Tools 4.3 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DN S host name (for example mywebpage.dyndns.or g) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to t[...]

E-DOC-CTC-20090 708-0001 v1.0 41 5 Internet Security 5 Internet Security Overview The Thomson Gateway offers you variou s options to secu re your network: To p i c Page Firewall 42 Parental Control 43[...]

E-DOC-CTC-2009 0708-0001 v1.0 42 5 Internet Security 5.1 Firewall Introduction The Thomson G ateway comes with an in tegrated firewall. This firewall has a number of predefined levels to allow you to adjusted the firewall to your need s. The Firewall is di sabled by default. Changing the security level Proceed as follows: 1 Browse to the Thomson Ga[...]

E-DOC-CTC-20090 708-0001 v1.0 43 5 Internet Security 5.2 Parental Control Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is di splayed: Address-based filtering With address-based filterin g (or URL-filtering) you can bl[...]

E-DOC-CTC-2009 0708-0001 v1.0 44 5 Internet Security Deny access to a specific web site Proceed as foll ows: 1 Browse to the Thomson Gateway GUI . 2 On the T oolbox menu, click Parental Control . 3 Make sure the Use Address-Based Filter check box is selected. 4 T ype the URL of the W eb site you want to block (for example “mail.provider .com”) [...]

E-DOC-CTC-20090 708-0001 v1.0 45 6 Troubleshooting 6 T roubleshooting Introduction This chapter suggests so lutions for problems you may encounter whil e installing, configuring or usi ng your Thomson Gateway. If the suggestions do not resolve the problem, look at the su pport pages on www .thomson .net or contact your service provider . T opics Th[...]

E-DOC-CTC-2009 0708-0001 v1.0 46 6 Troubleshooting 6.1 Setup T roubleshooting The Setup CD does not start automatically If your computer runs:  Microsoft Windows: 1 Click the Windows Start butto n. 2 Click Run . 3 In the Open field, type the following path: D:Setup.exe , where D stands for th e drive letter of your CD- or DVD- ROM drive.  Ma[...]

E-DOC-CTC-20090 708-0001 v1.0 47 6 Troubleshooting 6.2 General Thomson Gateway T roubleshooting None of the lights light up (T homson Gateway does not work) Make sure that:  The Thomson Gateway is pl ugged into a power socket o utlet.  Y ou are using the correct power sup ply for your Thomson Gateway device.  The Thomson Gateway is turned [...]

E-DOC-CTC-2009 0708-0001 v1.0 48 6 Troubleshooting 6.3 Wired Connection T roubleshooting Ethernet LED does not light up Make sure that:  The Ethernet cable is securel y connected to the E thernet port on you r Thomson Gateway and your computer .  Y ou are using the correct cable type for your Ethe rnet equipment, that is UTP CA T5 with RJ-45 [...]

E-DOC-CTC-20090 708-0001 v1.0 49 6 Troubleshooting 6.4 Wireless Connection T roubleshooting No Wireless Connectivity T ry the following:  Change the wireless channel .  Make sure that the wireless clie nt is configured fo r the correct wireless setting s ( Network Name, security settings).  Check the signal strength, indicated by the wirel[...]

E-DOC-CTC-2009 0708-0001 v1.0 50 6 Troubleshooting 6.5 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect t o the Thom son Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. War n i ng A reset to factory default settings deletes all confi gur ation c[...]

E-DOC-CTC-20090 708-0001 v1.0 51 6 Troubleshooting Reset the Thomson Gateway via the Reset button Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Push the Reset button until the Power LED lights red - this wi ll take about 7 seconds. 3 Release the Reset button. 4 The Thomson Gateway restarts. Y our system administrator may have [...]

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