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Avaya 16-603578 manual

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Table of contents for the manual

  • Page 1

    A vaya one-X ™ Deskphone V alue Edition SIP for 1603SW -I IP Deskphone User Guide 16-603578 Issue 1 June 2010[...]

  • Page 2

    Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such c[...]

  • Page 3

    Downloading documents For the most current versions of documentation, see the Avaya Support Web site: http://www .avaya.com/support Contact A vaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional sup[...]

  • Page 4

    4 Avaya one-X ™ Deskphone V alue Edition SIP for 1603SW-I IP Deskphone User Guide June 2010[...]

  • Page 5

    Contents Chapter 1: Introduction to the 1603SW -I SIP T elephone........................................................ 7 Overview of phone buttons and features ..........................................................................................................8 LEDs ...........................................................................[...]

  • Page 6

    6 Avaya one-X ™ Deskphone V alue Edition SIP for 1603SW-I IP Deskphone User Guide June 2010[...]

  • Page 7

    Chapter 1: Introduction to the 1603SW -I SIP T elephone The 1603SW-I telephone is a multiline SIP telephone for use by enterprises with Avaya Aura ™ Communication Manager and Avaya Aura ™ Session Manager call processing systems or enterprises with Avaya Aura ™ Midsize Business T emplate call processing system.The 1603SW-I SIP telephone puts c[...]

  • Page 8

    Overview of phone buttons and features No. Name Description 1 Message waiting indicator An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call. 2 Phone display There are two lines in the phone display . The ph[...]

  • Page 9

    No. Name Description 3 Call appearance buttons There are 3 buttons that can be programmed by the system administrator as call appearance buttons. The right-most call appearance button can be programmed as a call appearance button or a feature button. See Call appearance/feature button below for more information. Press a call appearance button to ma[...]

  • Page 10

    LEDs Each call appearance button has two LEDs, one green and one red, to indicate the status of the call appearance. The status is identified by whether the LED is on, off, or blinking as described in the following table. T able 1: Call appearance button LEDs LED Description Steady green and steady red Call appearance is active. Slow blinking green[...]

  • Page 11

    Paper labels Next to each call appearance button and the feature button is a paper label. The label identifies the call appearance number or the feature that has been programmed on the button by your system administrator . Y ou can remove the labels if you want to change a label or write on a blank one. Printed labels are also available for your te[...]

  • Page 12

    Introduction to the 1603SW-I SIP T elephone 12 Avaya one-X ™ Deskphone V alue Edition SIP for 1603SW-I IP Deskphone User Guide June 2010[...]

  • Page 13

    Chapter 2: Logging in to and out of your telephone Logging in and out maintains your personal options if you share a telephone with other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence. Logging in to your telephone Log in from the initial screen that[...]

  • Page 14

    Logging in to and out of your telephone 14 Avaya one-X ™ Deskphone V alue Edition SIP for 1603SW-I IP Deskphone User Guide June 2010[...]

  • Page 15

    Chapter 3: Making calls Use the procedures in this chapter to make calls from your telephone. Making a call If you are not on a call, simply dial the number you want to call. 1. Do one of the following: • Lift the handset. • Press the Speaker button. • Press an available call appearance button. 2. Dial the number you want to call. Redialing a[...]

  • Page 16

    Making calls 16 Avaya one-X ™ Deskphone V alue Edition SIP for 1603SW-I IP Deskphone User Guide June 2010[...]

  • Page 17

    Chapter 4: Handling calls Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call. Answering a call When you receive an incoming call, the incoming call is usually selected automatically . However , if you are already on a call or if you receiv[...]

  • Page 18

    Putting a call on hold 1. Press the Hold button to put your active call on hold. The fast blinking green LED next to the call appearance button indicates the call is on hold. 2. T o resume the call, press the call appearance button for the call on hold. T ransferring a call 1. If the call you want to transfer is not your active call, press the call[...]

  • Page 19

    Chapter 5: Conference calls Y ou can use conference calls to speak with up to two people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Making a conference call 1. While active on a call, press[...]

  • Page 20

    1. Press the Hold button during a conference call. The blinking green LED next to the call appearance button indicates the conference is on hold. 2. Press the call appearance button to resume the conference call. Dropping the last person added from a conference call While active on a conference call, press the Drop button. Conference calls 20 Avaya[...]

  • Page 21

    Chapter 6: Getting your messages The red light on the upper right-hand corner of your telephone is illuminated when you have messages waiting. Y our messages are an administered function. Contact your system administrator with any questions. Logging into your voice mail 1. T o log in to your voice mail, follow the instructions provided by your syst[...]

  • Page 22

    Getting your messages 22 Avaya one-X ™ Deskphone V alue Edition SIP for 1603SW-I IP Deskphone User Guide June 2010[...]

  • Page 23

    Chapter 7: Advanced telephone features Avaya call management systems provide many advanced telephone features. The feature button on your telephone can be programmed as an auto-dial button and be administered to dial voicemail access, speed dial, or a Feature Access Code. The feature button label identifies the feature that has been assigned for yo[...]

  • Page 24

    Advanced telephone features 24 Avaya one-X ™ Deskphone V alue Edition SIP for 1603SW-I IP Deskphone User Guide June 2010[...]

  • Page 25

    Chapter 8: A vaya Menu Y ou can use the A vaya Menu to adjust and customize phone settings, select the display language, view network settings, and log out. T o access the Avaya Menu, press the A button. T o exit the Avaya Menu, press the A button twice. The Avaya Menu has five sub-menus: Screen Lets you adjust the display brightness and contrast a[...]

  • Page 26

    Changing the ring pattern 1. Press the A button. 2. Press # to scroll to Sounds. 3. Press * to select Sounds. 4. Press - or + on the volume button to select a ring type. Y ou hear each ring type when you select them. T urning button click sounds on and off 1. Press the A button. 2. Press # to scroll to Sounds. 3. Press * to select Sounds. 4. Press [...]

  • Page 27

    T urning visual alerting on or off When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. Y ou can turn V isual Alerting on or off. 1. Press the A button. 2. Press # to continue. 3. Press * to select Screen. 4. Press # to scroll to Visual Alert. 5. Press - or + on the volume button [...]

  • Page 28

    3. Press * to select Advanced. 4. Press # to scroll to Language. 5. Press * to select Language. 6. Press # to scroll to the desired language. Note: Other languages may be available. Contact your system administrator . 7. Press * to save your selection. 8. Press + to confirm or - to cancel. V iewing network information 1. Press the A button. 2. Pres[...]

  • Page 29

    Index A advanced options changing language ............................................... 27 setting automatic gain control .............................. 27 advanced telephone features about .................................................................... 23 automatic gain control setting ......................................................[...]

  • Page 30

    changing .............................................................. 26 T telephone display icons .............................................. 10 T ransfer ...................................................................... 18 V viewing network information ....................................... 28 visual alerts configuring ................[...]