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Avaya 4412D+ manual

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Table of contents for the manual

  • Page 1

    4406D+, 4412D+. 4424D+, and 4424LD+ T elephones User ’ s Guide Back Panels: Front Panels: Programming and Feature Codes Displays Y our T elephone Call Handling Using Features Programming and Feature Codes Copyright 2000 Avaya Inc. All Rights T o order additional 4460D+, 4412D+, 4424D+ and 4424LD+ T elephone User’ s Guides, please call 800- 457-[...]

  • Page 2

    Your Telephone Line Buttons Spkr In this User Guide, fixed buttons on your telephone are indicated by a solid red background ( ). Buttons you label and program are represented by red letters on a white background ( ). Line buttons are buttons used to make or receive inside or outside calls. Line buttons are labeled differently depending on how your[...]

  • Page 3

    Steady red The line you are using or will use when you lift the handset or press . Steady green The line is in use, or the feature programmed onto the line button is on. Flashing green An incoming call is ringing on this line button, or a call you transferred is returning on this line button. Fast-flashing green You have put a call on hold on this [...]

  • Page 4

    Dial tone (steady tone) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines are available. Error (alternating high-low tones) You dialed or used a feature incorrectly. Confirmation (double break in dial tone followed by steady tone) You used a feature correctly. Callback (5 sho[...]

  • Page 5

    To answer an outside or inside call, do one of the following: Press . Lift the handset. Use the headset. To enable Hands-Free Answer on Intercom: Press a programmed button, which allows you to respond to voice-signaled (not ringing) intercom calls without having to lift the handset or press any buttons. To make an outside call: 1 : Press the button[...]

  • Page 6

    To transfer a call to a voice mailbox: 1 : Do one of the following: Press the programmed button, and press . Press the programmed button (see "Direct Voice Mail" under "Covering Calls Features"). Select Direct Voice Mail from the display ( DicVM or Direct VM ). You cannot select features from the 4406D+ display. 2 : Dial the ext[...]

  • Page 7

    Call Handling While connected to the first party: 1 : Press . The system puts the call on hold and selects an button. 2 : Connect with the next party. You can connect to the next party by: Dialing an outside telephone number or an extension. Retrieving a call on hold. Answering an incoming call. 3 : Press again. Calls are now conferenced. Repeat St[...]

  • Page 8

    To program a button: 1 : Label a button as "Feature." 2 : Press . 3 : Lift the handset. 4 : Enter programming mode by pressing . 5 : Press the button you labeled. 6 : Press . 7 : Exit programming mode by pressing . Using Features To use a feature, do one of the following: Press and then select the feature from the display (not for the 440[...]

  • Page 9

    Using Features EXT 0 0 # 0 0 # 78 2 Features that dial numbers automatically may need special characters to allow for correct dialing or system response. Inserts 1 5 second pause in the dial sequence. Consecutive pauses are allowed. P appears on the display. Sends switchhook flash. Must be first entry in sequence. F appears on the display. Used to [...]

  • Page 10

    To use Hands-Free Answer Intercom (HFAI), you must program an HFAI button onto a button. When you press , you can talk to a person who calls you on an intercom call without lifting the receiver. To program an HFAI button: + lift handset + + + + . To program onto a button: + lift handset + ++ + . To use with the feature code: (or )+ . Camp-On allows[...]

  • Page 11

    There are two types of paging: Group , where you can broadcast an announcement through the speakerphones of telephones on extensions that are placed into paging groups. Loudspeaker , where you can broadcast an announcement over a loudspeaker connected to the system. To broadcast an announcement to a paging group, lift the handset and dial the exten[...]

  • Page 12

    To program onto a button: + lift handset + ++ + . Pickup allows you to answer calls that are ringing, parked, or on hold anywhere in the system. There are two types of Pickup: Individual and Group. Use Individual Pickup to pick up a call for one specific extension. Use Group Pickup to answer calls ringing at extensions in your Pickup group. There a[...]

  • Page 13

    EXT EXT EXT EXT Coverage allows a call ringing at one extension (a sender) to ring at another extension (a receiver) at the same time, and to be answered at either extension. There are two types of Coverage: Individual and Group. Individual Coverage can be Primary or Secondary Coverage. With Primary and Secondary Coverage, a call not answered at a [...]

  • Page 14

    Use Forward to send calls arriving at your extension to another number. This number can be an inside extension, an extension on another system in a private network, or an outside number. Turn on forward from your extension. To send calls to an extension: (or )+ + the extension number. To send calls to an outside number: (or )+ + code (usually 9)+ t[...]

  • Page 15

    Programming and Feature Codes Covering Calls Features (continued) You can cancel Follow Me and Forward from the sending or receiving telephone. If you forward your calls to an outside number, you can cancel from your extension or from a remote location by using Remote Access. Check with your System Manager. To cancel from the sending telephone: (or[...]

  • Page 16

    Use Auto Dial buttons for one-touch dialing of frequently called telephone numbers. You can program two types of Auto Dial buttons: Inside and Outside. On the 4406D+ telephone, use Personal Speed Dial instead of Auto Dial buttons. To program an Inside Auto Dial button: + lift handset + + + + the extension number. To program an Outside Auto Dial but[...]

  • Page 17

    If you have a 4424LD+ telephone, you can create your own personalized list of names. To add listings: + Directory + Personal Dir + Enter New + Type up to an 11-character name (Select A-F from the display and letters G-Z are shown under the faceplate of your telephone) + Enter + Enter the number using the dialpad + Enter + Respond to the number disp[...]

  • Page 18

    Programming and Feature Codes Directory and Speed Dialing Features (continued) Use Personal Speed Dial on a 4406D+ telephone to program up to 24 numbers that can be dialed by using a two-digit code. To prevent the loss of programming on your buttons, do not use Personal Speed Dial on a 4412D+, 4424D+, or 4424LD+ telephone. To program your Personal [...]

  • Page 19

    Do Not Disturb prevents calls from ringing and prevents paging over a speakerphone. You must program a Do Not Disturb button to use this feature. To program a Do Not Disturb button: + lift handset + + + + . Programming and Feature Codes Do Not Disturb Privacy Functions 4 7 EXT DND 0 0 # 0 0 # This feature should be programmed on a button with LEDs.[...]

  • Page 20

    Programming and Feature Codes Inspect allows you to see information about an incoming call that is ringing, alerting, or on hold or to see what is programmed on a button. To use the Inspect feature, you press the programmed button and then the line button for the incoming call. To program an Inspect button: + lift handset + ++ + . Programming Funct[...]

  • Page 21

    To use the Posted Message feature: For 4412D+, 4424D+, or 4424LD+ telephones: To post a message: + Posted Msg ( Post ) + Select the message from the display. To cancel a posted message: + Posted Msg ( Post ) + Cancel + . For 4406D+ telephones: To use posted messages, you must program a Posted Message button. Posted Message should be programmed on a[...]

  • Page 22

    Feature names appear differently on the multiline 4400-Series telephones, depending on whether the display is a 2-line display (4406D+, 4412D+, and 4424D+ telephones) or a 7-line display (4424LD+ telephone). Feature 2-Line Display 7-Line Display Account Code Entry Authorization Code Auto Dial Inside Outside Call Waiting Camp-On Conference Coverage [...]

  • Page 23

    4412D+ and 4424D+ Displays 2-line by 24-character . Takes you to MENU MODE screen (see figure). button Takes you to next screen. button Takes you to previous screen. Takes you to Home screen showing date and time. Four softkeys Use to select items from display. 4406D+ Display The 4406D+ telephone’s 2-line by 16-character display is used primarily[...]

  • Page 24

    4424LD+ Display 7-line by 24-character . Takes you to MENU MODE screen (see figure below). button Takes you to next screen. button Takes you to previous screen. Takes you to Home screen showing date and time. Ten softkeys Use to select items from display. Menu Exit 4424LD+ Displays Menu Exit Menu Exit When you press , a screen like the following ap[...]