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Avaya M7310 manual

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Table of contents for the manual

  • Page 1

    - Issue 02a - (03 October 2011) M7310 Telephone User Guide IP Office[...]

  • Page 2

    M7310 Telephone User Guide Page 2 - Issue 02a (03 October 2011) IP Office © 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and correct[...]

  • Page 3

    M7310 Telephone User Guide Page 3 - Issue 02a (03 October 2011) IP Office Contents Contents Telephone Overview 1. ..................................................................... 7 1.1 M7310 Telephone ..................................................................... 7 1.2 Which Telephone System? ............................................[...]

  • Page 4

    M7310 Telephone User Guide Page 4 - Issue 02a (03 October 2011) IP Office ............................................................................ 70 12.8.14 Group Listen ............................................................................ 70 12.8.15 Group Pickup ..........................................................................[...]

  • Page 5

    M7310 Telephone User Guide Page 5 - Issue 02a (03 October 2011) IP Office Telephone Overview Chapter 1.[...]

  • Page 6

    [...]

  • Page 7

    M7310 Telephone User Guide Page 7 - Issue 02a (03 October 2011) IP Office Telephone Overview: M7310 Telephone 1. Telephone Overview 1.1 M7310 Telephone On IP Office, the M7310 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher software. This guide is for IP Office Standard Version mode, separate user guides[...]

  • Page 8

    M7310 Telephone User Guide Page 8 - Issue 02a (03 October 2011) IP Office 1.3 Button Functions In addition to the standard buttons 0 to 9, * and # buttons for dialing, the phone also has the following additional keys listed below. Some buttons may use either icons or words depending on your locale and the particular model of the phone that you have[...]

  • Page 9

    M7310 Telephone User Guide Page 9 - Issue 02a (03 October 2011) IP Office Telephone Overview: Button Functions 1.4 Feature Codes The phone can access a range of functions by pressing the phone's Feature key and dialing the required feature code. · Speed Dial: Feature 0 <index> Dial a stored number. Follow it with a 3-dight number system[...]

  • Page 10

    M7310 Telephone User Guide Page 10 - Issue 02a (03 October 2011) IP Office Administration Feature Codes The following feature codes are used to edit phone settings. Some functions may request a security code after the feature code is entered. When this occurs, enter your login code and press #. · Button Inspect: Feature *0 After selecting this fun[...]

  • Page 11

    M7310 Telephone User Guide Page 11 - Issue 02a (03 October 2011) IP Office Telephone Overview: Feature Codes 1.5 Short Codes In addition to the Feature codes supported by the phone, you can also dial short codes provided by the telephone system. These are useful as they can be dialed from any type of phone on the system. Some short codes require yo[...]

  • Page 12

    M7310 Telephone User Guide Page 12 - Issue 02a (03 October 2011) IP Office Forwarding · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. · Set the Forward Unconditional Destination: *07*N# Set the destination number ( N ) for forward uncondit[...]

  • Page 13

    M7310 Telephone User Guide Page 13 - Issue 02a (03 October 2011) IP Office Telephone Overview: Short Codes 1.6 Status Letters When the phone is idle, it normally displays the date, time and extension number. It may also show any of the following status letters at the bottom left of the display. · B = Barred A B is shown on your phone's displa[...]

  • Page 14

    M7310 Telephone User Guide Page 14 - Issue 02a (03 October 2011) IP Office 1.8 Key Lettering Some older phones have the Q and Z letters printed on the 0 key rather than on the 7 and 9 keys respectively. For functions that use letter input, the latter standard keypad marking is assumed. 1.9 What's My Extension Number? The label under the handse[...]

  • Page 15

    M7310 Telephone User Guide Page 15 - Issue 02a (03 October 2011) IP Office Making Calls Chapter 2.[...]

  • Page 16

    M7310 Telephone User Guide Page 16 - Issue 02a (03 October 2011) IP Office 2. Making Calls If you are not already on a call, then you can just dial the number. The first available appearance button will be used for the call. Alternatively, you can press a specific appearance button in order to make a call using that button. The number of call appea[...]

  • Page 17

    M7310 Telephone User Guide Page 17 - Issue 02a (03 October 2011) IP Office Making Calls: Redial the Previous Number 2.3 Making a Page Call You can make a page call to another user or to the available members of a group. The users do not have to take any action to hear the page. The phones called must support handsfree auto-answer in order to hear t[...]

  • Page 18

    M7310 Telephone User Guide Page 18 - Issue 02a (03 October 2011) IP Office 2.6 Pre-Dialing (Enbloc) By default, when you start dialing a number, your phone immediately connects to the telephone system. It then starts passing the digits you dial to the phone system as and when you dial them. However, in this traditional dialing mode, you cannot corr[...]

  • Page 19

    M7310 Telephone User Guide Page 19 - Issue 02a (03 October 2011) IP Office Making Calls: Pre-Dialing (Enbloc) 2.7 Using Speed Dials Speed dials are telephone numbers that are stored by the telephone system. There are two types of speed dial: personal speed dials and system speed dials. You or your system administrator can enter numbers that you wan[...]

  • Page 20

    M7310 Telephone User Guide Page 20 - Issue 02a (03 October 2011) IP Office 2.8 Account Codes The telephone system can store a set of account codes. Account codes can be used to keep track of calls in relation to particular work, activities or clients. They can also be used to keep track of calls by particular users. · When an account code is enter[...]

  • Page 21

    M7310 Telephone User Guide Page 21 - Issue 02a (03 October 2011) IP Office Answering Calls Chapter 3.[...]

  • Page 22

    M7310 Telephone User Guide Page 22 - Issue 02a (03 October 2011) IP Office 3. Answering Calls While you still have a call appearance button available you can receive incoming calls. The button icon on the call appearance button will show a slow flashing icon. To Answer a Call when Idle 1. If your phone is idle or you only have parked or held calls,[...]

  • Page 23

    M7310 Telephone User Guide Page 23 - Issue 02a (03 October 2011) IP Office Answering Calls: Answering a Page Call 3.4 Call Pickup Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options: · Answer any ringing call on the telephone system. · Answer a call ringing a particular user. · Answer a cal[...]

  • Page 24

    [...]

  • Page 25

    M7310 Telephone User Guide Page 25 - Issue 02a (03 October 2011) IP Office Call Controls Chapter 4.[...]

  • Page 26

    M7310 Telephone User Guide Page 26 - Issue 02a (03 October 2011) IP Office 4. Call Controls 4.1 Adjust the Call Volume While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for whichever device you are currently using (handset or speaker). 1. With the call connected, press the and keys to adjust the volume[...]

  • Page 27

    M7310 Telephone User Guide Page 27 - Issue 02a (03 October 2011) IP Office Call Controls: Switching Between Calls 4.4 Transferring Calls To transfer a call, your phone must have an available call appearance button. If all your current call appearance buttons are in use, you must either end or park one of your existing calls. · Your system administ[...]

  • Page 28

    M7310 Telephone User Guide Page 28 - Issue 02a (03 October 2011) IP Office 4.7 Headset Operation Your phone has a headset socket located under the phone. If you connect a headset, it overrides the phone's handsfree speaker and microphone and is controlled by the Handsfree button (bottom right). · To answer a call using the headset, press the [...]

  • Page 29

    M7310 Telephone User Guide Page 29 - Issue 02a (03 October 2011) IP Office Call Controls: Ending Calls 4.10 Groups Your system administrator can include you as a member of a group or groups along with other users. Each group has its own extension number which is used to call the group. When a call is presented to a group, it is presented to the ava[...]

  • Page 30

    M7310 Telephone User Guide Page 30 - Issue 02a (03 October 2011) IP Office 4.11 Holding and Parking Calls Holding a call and parking a call are two similar actions. The table below summarizes the main differences between parking a call or holding a call. When a call is ... Held Parked ... the call occupies an appearance button. Yes No ... the calle[...]

  • Page 31

    M7310 Telephone User Guide Page 31 - Issue 02a (03 October 2011) IP Office Call Controls: Holding and Parking Calls 4.11.2 Holding Calls You can hold as many calls as your phone can receive. · The held call will still occupy the call appearance on which it was made or answered. · While held, the caller will hear music on hold. If your system does[...]

  • Page 32

    [...]

  • Page 33

    M7310 Telephone User Guide Page 33 - Issue 02a (03 October 2011) IP Office Conference Calls Chapter 5.[...]

  • Page 34

    M7310 Telephone User Guide Page 34 - Issue 02a (03 October 2011) IP Office 5. Conference Calls Multiple conference calls are supported, with parties addable to each conference call until the system's total conference capacity (128) is reached. However, a maximum of 64 parties is supported in any particular conference call. Conference resources[...]

  • Page 35

    M7310 Telephone User Guide Page 35 - Issue 02a (03 October 2011) IP Office Conference Calls: Adding a Call to a Conference 5.3 Viewing Conference Details You can display a list of the parties involved in a conference call. 1. Press Release (or press the Detail soft key). 2. The details of the parties in the conference are displayed. Your own detail[...]

  • Page 36

    [...]

  • Page 37

    M7310 Telephone User Guide Page 37 - Issue 02a (03 October 2011) IP Office Directory Chapter 6.[...]

  • Page 38

    M7310 Telephone User Guide Page 38 - Issue 02a (03 October 2011) IP Office 6. Directory This menu is accessed by pressing a button set to the Directory function. It is used to display names and numbers that you can then use for making calls. In some dialing scenarios it can also be accessed using the Dir soft key when displayed. The contacts shown [...]

  • Page 39

    M7310 Telephone User Guide Page 39 - Issue 02a (03 October 2011) IP Office Directory: Viewing Contacts Details 6.2 Make a Call from the Directory You can use any directory contacts to make a call. You can also use the directory in many telephone functions where you need to select the number for a destination, for example during transfers. 1. Access[...]

  • Page 40

    M7310 Telephone User Guide Page 40 - Issue 02a (03 October 2011) IP Office 6.4 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. This is done using the same process as for adding personal speed dials. · ! WARNING Note that no warning is given if the entry is alread[...]

  • Page 41

    M7310 Telephone User Guide Page 41 - Issue 02a (03 October 2011) IP Office Call Log Chapter 7.[...]

  • Page 42

    M7310 Telephone User Guide Page 42 - Issue 02a (03 October 2011) IP Office 7. Call Log You can access your call log by pressing Feature 812 . The call log you see is a call log stored on the telephone system. If you login at another 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phone , your call log moves with you. Your call log contains your 10[...]

  • Page 43

    M7310 Telephone User Guide Page 43 - Issue 02a (03 October 2011) IP Office Call Log: Accessing the Call Log 7.2 Viewing Call Details You can view additional details about the currently shown call. 1. Press Feature 812 . The display will change to show your call log records. · Use the * key to select which call log records you are viewing. The opti[...]

  • Page 44

    M7310 Telephone User Guide Page 44 - Issue 02a (03 October 2011) IP Office 7.3 Making a Call You can use the call log to make calls to the number included in the currently selected call record. 1. Press Feature 812 . The display will change to show your call log records. · Use the * key to select which call log records you are viewing. The options[...]

  • Page 45

    M7310 Telephone User Guide Page 45 - Issue 02a (03 October 2011) IP Office Voicemail Chapter 8.[...]

  • Page 46

    M7310 Telephone User Guide Page 46 - Issue 02a (03 October 2011) IP Office 8. Voicemail If enabled, voicemail is used to answer calls to you that have rung unanswered for your "no answer time", the default is 15 seconds. It is also used to answer calls when you have do not disturb enabled. Default Short Codes Short codes are numbers that [...]

  • Page 47

    M7310 Telephone User Guide Page 47 - Issue 02a (03 October 2011) IP Office Logging In/Out Chapter 9.[...]

  • Page 48

    M7310 Telephone User Guide Page 48 - Issue 02a (03 October 2011) IP Office 9. Logging In/Out You may always use the same phone in the same location. However, the telephone system provides features that allow you to use any phone on the system to make and receive your calls. To do this your system administrator need to assign you a login code. · Lo[...]

  • Page 49

    M7310 Telephone User Guide Page 49 - Issue 02a (03 October 2011) IP Office Logging In/Out: 9.1 Logging In on a Phone Already in Use If you have a login code, you can login at a phone that is already in use by another user. The existing user is logged out. 1. Dial the short code for logging in. The default is *35*N*L# where N is replaced by your ext[...]

  • Page 50

    [...]

  • Page 51

    M7310 Telephone User Guide Page 51 - Issue 02a (03 October 2011) IP Office Redirecting Calls Chapter 10.[...]

  • Page 52

    M7310 Telephone User Guide Page 52 - Issue 02a (03 October 2011) IP Office 10. Redirecting Calls This section looks at the different ways that you can redirect your calls to another phone. · Follow Me Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This function can be used in two w[...]

  • Page 53

    M7310 Telephone User Guide Page 53 - Issue 02a (03 October 2011) IP Office Redirecting Calls: 10.1 Follow Me Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share ano[...]

  • Page 54

    M7310 Telephone User Guide Page 54 - Issue 02a (03 October 2011) IP Office 10.2 Forwarding Calls Forwarding is used to redirect calls to another extension or an external number. The system supports 3 different types of forward. · Forward Unconditional This forward is used immediately when it is switched on. · Forward on No Answer This forward is [...]

  • Page 55

    M7310 Telephone User Guide Page 55 - Issue 02a (03 October 2011) IP Office Redirecting Calls: Forwarding Calls 10.2.1 Forward Unconditional Forward unconditional is used to immediately redirect your calls. · By default this function is only applied to incoming external calls to you. However, if required internal calls and or group calls can also b[...]

  • Page 56

    M7310 Telephone User Guide Page 56 - Issue 02a (03 October 2011) IP Office 10.2.2 Forward on Busy Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls. · By default this function is only applied to incoming external calls to you. However, if required internal calls can also be selected. · Wh[...]

  • Page 57

    M7310 Telephone User Guide Page 57 - Issue 02a (03 October 2011) IP Office Redirecting Calls: Forwarding Calls 10.2.3 Forward on No Answer Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason. · By default this function is only applied to incoming external calls to you. However if required in[...]

  • Page 58

    M7310 Telephone User Guide Page 58 - Issue 02a (03 October 2011) IP Office 10.3 Do Not Disturb · When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone. · People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied to th[...]

  • Page 59

    M7310 Telephone User Guide Page 59 - Issue 02a (03 October 2011) IP Office Redirecting Calls: Do Not Disturb 10.4 Twinning Twinning allow calls to you to ring at both your phone and at another number. The telephone system supports two types of twinning; internal twinning and mobile twinning. Internal Twinning This method of twinning twins your phon[...]

  • Page 60

    [...]

  • Page 61

    M7310 Telephone User Guide Page 61 - Issue 02a (03 October 2011) IP Office Phone Settings Chapter 11.[...]

  • Page 62

    M7310 Telephone User Guide Page 62 - Issue 02a (03 October 2011) IP Office 11. Phone Settings 11.1 Contrast You can change the contrast on the phone display. 1. Press Feature *7 . 2. Use the number keys to select the required contrast. Alternatively, use the and buttons to change the contrast. 3. The function will automatically cancel after a 3 sec[...]

  • Page 63

    M7310 Telephone User Guide Page 63 - Issue 02a (03 October 2011) IP Office Button Programming Chapter 12.[...]

  • Page 64

    M7310 Telephone User Guide Page 64 - Issue 02a (03 October 2011) IP Office 12. Button Programming The programmable buttons on your phone can be assigned a range of functions. You cannot override the function of buttons configured as appearance buttons for calls by your system administrator. Also your administrator can apply templates to your phone [...]

  • Page 65

    M7310 Telephone User Guide Page 65 - Issue 02a (03 October 2011) IP Office Button Programming: Button Inspection 12.2 Default Buttons You can use the following process to return those programmable buttons that have default functions back to those functions. It does not affect the functions assigned to any buttons that do not have a default function[...]

  • Page 66

    M7310 Telephone User Guide Page 66 - Issue 02a (03 October 2011) IP Office 12.4 Auto Dial Button A button set to this function dials a stored number. That number can be any number composed of the digits 0 to 9 plus * and #. It can be an internal or an external number. It can be a partial number that you complete dialing after pressing the button. I[...]

  • Page 67

    M7310 Telephone User Guide Page 67 - Issue 02a (03 October 2011) IP Office Button Programming: Internal Auto Dial (User Button) 12.6 Function Button This process allows you to assign a selected telephone system function to a programmable button. This is not the full set of button functions available from the telephone system. The system administrat[...]

  • Page 68

    M7310 Telephone User Guide Page 68 - Issue 02a (03 October 2011) IP Office 12.8 Button Functions The following is a quick summary of the various telephone system functions that you can set on a programmable button. This is not a comprehensive list of all button functions available, it only covers those that can be set by telephone users. The system[...]

  • Page 69

    M7310 Telephone User Guide Page 69 - Issue 02a (03 October 2011) IP Office Button Programming: Button Functions 12.8.8 Direct Pickup A button set to this function answers a call ringing the user or group extension number specified. 12.8.9 Directory A button set to this function allows you to access the contacts directory . 12.8.10 Do Not Disturb A [...]

  • Page 70

    M7310 Telephone User Guide Page 70 - Issue 02a (03 October 2011) IP Office · If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external [...]

  • Page 71

    M7310 Telephone User Guide Page 71 - Issue 02a (03 October 2011) IP Office Button Programming: Button Functions 12.8.23 Ringer Off A button set to this function turns your phone's ringer on or off. While the ringer is off, the button's icon is shown. 12.8.24 Self-Admin A button set to this function starts button programming . It operates [...]

  • Page 72

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  • Page 73

    M7310 Telephone User Guide Page 73 - Issue 02a (03 October 2011) IP Office Glossary Chapter 13.[...]

  • Page 74

    M7310 Telephone User Guide Page 74 - Issue 02a (03 October 2011) IP Office 13. Glossary 13.1 Abbreviated Ring A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have a call in connected. 13.2 Appearance Button Appearance buttons are used to represent calls made and received by you. The[...]

  • Page 75

    M7310 Telephone User Guide Page 75 - Issue 02a (03 October 2011) IP Office Glossary: Do Not Disturb Exceptions 13.9 Do Not Disturb Exceptions · These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for calls to you. It does not apply for calls to a group of which you are a member. 13.10 Fol[...]

  • Page 76

    M7310 Telephone User Guide Page 76 - Issue 02a (03 October 2011) IP Office · If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external [...]

  • Page 77

    M7310 Telephone User Guide Page 77 - Issue 02a (03 October 2011) IP Office Glossary: Missed Group Call 13.23 Missed Group Call The system administrator can configure whether the telephone system should keep an internal log of missed group calls. They can then also set which groups of which you are a member, should have their missed calls shown as p[...]

  • Page 78

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  • Page 79

    M7310 Telephone User Guide Page 79 - Issue 02a (03 October 2011) IP Office Index Index A Abbreviate Ring 74 Abbreviated Dial Button 71 Account Code Button 68 Entry 20 Add Contact 40, 44 to conference call 34 Administrator 77 All Call Log 20, 40, 42, 43, 44 Contacts 20, 38, 39 Answered 20, 40, 42, 43, 44 Answered Calls Log 42 Appearance Button Call [...]

  • Page 80

    M7310 Telephone User Guide Page 80 - Issue 02a (03 October 2011) IP Office Call Volume 26 Call Appearance Button 74 Call Coverage Button 74 Call Log 20, 40, 42, 43, 44 Add to Directory 40, 44 Button 68 Call from 20, 44 Delete 44 Details 43 Menu 42 Missed Calls 76 Missed Group Calls 77 Redial 44 Call Park Button 68 Call Park ID 30, 77 Call Pickup Di[...]

  • Page 81

    M7310 Telephone User Guide Page 81 - Issue 02a (03 October 2011) IP Office Index Forward Unconditional Button 68 Short Codes 11, 54, 55 Forwarding 13, 55, 75 G G 13, 29 Group 29, 76 Call log 42 Directory 38 Missed 42 Missed Calls 77 Night Service Button 70 Page Button 70 Pickup Button 70 Short Code 11, 29 Group Call Pickup 23 Group Listen 28, 70 Gr[...]

  • Page 82

    M7310 Telephone User Guide Page 82 - Issue 02a (03 October 2011) IP Office Pickup Button 70 Direct 23 Direct Pickup Button 69 Group 23 Group Button 70 Short Code 11, 23 Priority Call 17, 70 Button 70 Program Personal Speed Dial 19 Speed Dial 19 R Reason 43 Redial 16, 70 Button 70 From the Call Log 44 Release 28 Ride 30 Ring Abbreviated 74 Attention[...]

  • Page 83

    M7310 Telephone User Guide Page 83 - Issue 02a (03 October 2011) IP Office[...]

  • Page 84

    M7310 Telephone User Guide Page 84 - Issue 02a (03 October 2011) IP Office Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specif[...]