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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Avaya one-X 9600 Series, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Avaya one-X 9600 Series one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Avaya one-X 9600 Series. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Avaya one-X 9600 Series should contain:
- informations concerning technical data of Avaya one-X 9600 Series
- name of the manufacturer and a year of construction of the Avaya one-X 9600 Series item
- rules of operation, control and maintenance of the Avaya one-X 9600 Series item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Avaya one-X 9600 Series alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Avaya one-X 9600 Series, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Avaya service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Avaya one-X 9600 Series.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Avaya one-X 9600 Series item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Display -based IP telephones with a con- te xt sensitive, graphical interfac e that can: • Impro v e and simplify the traditional telephone experienc e. • Pro vide increased call contr ol and call management capabilities. • Help boost productivity . • Increase work er satisfaction. T ake bril li ant audi o, add great productivity fe atures [...]
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Page 2
2 Cus tom iza ti on O p tio ns to P ers on ali ze y our De skphone With new features an d enh ancements , it’ s n atural to ask whet her it ma kes sense to bu y a new ph one now or wait for the nex t model. Avaya one-X™ De skphone Ed iti on address es t hese req ui rements by bui ld ing adaptabi l ity and exibi l ity right into the phone it[...]
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Page 3
3 For the Everyday user: the 9620. For the E ver yday us er , a phone is one of many communications tools along wit h perhaps IM , emai l and PD A. Whi le common fu nc - tions such as director y and s peed dia l are impor tant to th is user , many other features th at would t ypically be f o u n d o n a t r a d i t i o n a l b u s i n e s s p h o n[...]
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Page 4
Abo ut Avaya Avaya de live r s In tel li ge nt Co m mu ni c ati on s s ol ut io ns t ha t he lp co mp an ies t ra ns fo rm th ei r bu si ne sse s to ac hi eve mar ket - pl ace ad va nt ag e. M o re t ha n 1 mi ll io n bu si n es se s wor ld wid e , including more than 9 0 percent of th e FO RT UN E 5 00 ® , u se A va ya solutions for IP T elephony[...]