Cisco Systems 7940 manual

Corporate Headquarters Cisco S yste ms, Inc . 170 W est Tasma n Drive San Jose , CA 95134 -1706 USA http://ww w.cisco. com Tel: 408 526-400 0 800 55 3-N ETS ( 6387 ) Fax: 408 526- 4100 Cisco IP Phone Administration Guide f or Cisco CallM anager 3.2 Cisco IP Phones 796 0, 7940, and 79 1 0 Custome r Order N umber: D OC-78 10453= Text Pa rt Num ber: 7[...]

THE SPECIFICA TIONS AND INFORMA TION REGARDING TH E PR ODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTI CE. ALL ST A TEMENTS, INFORMA TION, AND RECOMMEND A TIONS IN THIS MANU AL ARE B ELIEVED TO BE ACCURA TE BUT ARE PRESENTED WITHOUT W ARRANTY OF ANY KIND, EXPRESS OR IMP LIED. USERS MUST T AKE FULL RESPONSIBILIT Y FOR THEIR APPLICA TION OF [...]

iii Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 CONTEN TS About Th is Guide ix Overvi ew ix Audienc e ix Object ives x Organi zati on x Relat ed Do cume nta tion xi Obtain ing Docu ment ation xii World Wide Web xii Document ation CD-R OM xii Orderi ng Docume ntation xiii Document at[...]

Contents iv Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 What Featu res ar e Suppor ted on t he Cisco IP Phone? 1-9 Featur e Overv iew 1-10 Config urin g Telep hony Fe atures Usi ng Cis co Call Manager Admi nist ration 1-10 Config urin g Network Featur es Usi ng the IP Pho ne 1-11 Pr[...]

v Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Conte nts Config urin g the Hand set, Headset , and Speake rphon e 2-8 Connect ing a Han dset to a Cisco IP Phone 2-9 Connect ing a Hea dset to a Cisco IP Phone 2-9 Disabl ing th e Speake rphon e Featu re 2-10 Adding Ph ones to the Cis c[...]

Contents vi Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Additi onal Equipme nt 4-3 Safety Noti ces 4-3 Connect ing th e 7914 Ex pansi on Module 4-4 Removing the Foot stand fr om the Ci sco IP Ph one 7960 4-5 Connect ing th e Suppor t Bar to the Cis co IP Pho ne 7960 4-6 Connect ing [...]

vii Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Conte nts Config urin g Ports 5-25 Config urin g the SW Port 5-26 Config urin g the PC Por t 5-27 CHAPTER 6 Configur ing Cisc o IP Phones, Users, and Fea tures i n Cisco Call Manager 6-1 Config urin g Cisco IP Phone s in Cis co CallM a[...]

Contents viii Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Symp tom: Cisco IP P hone Not R egist erin g wit h Ci sco C allMa nage r 6-17 Ident ifyin g Erro r Me ssage s 6-17 Regist erin g the Pho ne with Cisc o Call Manager 6-18 Checki ng Networ k Connec tivit y 6-18 Verif ying TF TP[...]

ix Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About This Guide Overview Cisco IP Phone A dministration Guide for Cisco C allManager 3.2, Cisco IP Phones 7 960/7940/ 7910 provides the information you nee d to underst and, insta ll, configure, an d manage a Cisco IP Phone on you r ne[...]

About Th is Guide Objectives x Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Objectives This guid e provides the re quired step s to get the Cisco IP P hone up and ru nning on a V oice-over-IP (V oIP) networ k. Because of t he complexi ty of an IP teleph ony network, th is guide do es[...]

xi Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About Thi s Guide Rela ted Do cum ent atio n Related Documentation For more infor mati on about Cisc o IP Pho nes or Cisc o C allMan ager, refer to th ese publicat ions, wh ich ar e a v ailabl e at th e follo wing location : http://www [...]

About Th is Guide Obtaining Documentation xii Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7914 Expansion Module • Cisco IP Phone 7 914 Exp ansion Mo dule Quick Sta rt Guide Cisco Custo mer Respo nse Ap plic ations 2 .2 • Cisco Cal lManager Extend ed Serv ices Admi[...]

xiii Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About Thi s Guide Obt ain ing Do cume ntat ion Ordering Docume ntation Cisco docum entati on is a v ailab le in the fo llo wi ng wa ys: • Registered Cisc o Direc t Custome rs can or der Cisco produ ct docum entati on from the Net wo[...]

About Th is Guide Obtainin g Techn ical Assist ance xiv Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Obtaining Tech nical Ass istance Cisco pr o vides Cisco. com as a start ing po int for all technical assi stance. Custome rs and p artners c an obt ain doc umentat ion, trou bleshoo t[...]

xv Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About Thi s Guide Obtaini ng T echnical Assi stance Inquiri es to Cisco T AC are categoriz ed accordi ng to the urgency of the issue: • Priority lev el 4 (P4)— Y ou need informa tion or assistance concerni ng Cisco product ca pabili[...]

About Th is Guide Document C onventi ons xvi Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco TAC Escalation Center The Cisco T A C Esca lati on Cent er addre sses issu es that are clas sif ied as priority lev el 1 or priority l ev el 2; these cl assifications a re assigne d when s[...]

xvii Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About Thi s Guide Docum ent Conv ent io ns Note Means r eader t ak e note . No tes cont ain h elp ful sugg est ions or r efer ence s to mater ial not covered in th e publica tion. Cautio n Means re a d e r be c a re f ul . In this sit[...]

About Th is Guide Document C onventi ons xviii Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Va r o it u s Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteis ton parissa, ota selvää sähkökytkentöih[...]

xix Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 About Thi s Guide Docum ent Conv ent io ns Advars el Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr , må du vare oppmerksom på de faremomentene som el[...]

About Th is Guide Document C onventi ons xx Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04[...]

C HAPTER 1-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 1 An Overview of th e Cisco IP Phone The Cisco IP Phone pr ovid es functio nality simila r to t hat of a traditio nal analo g phone, but must be con figured and mana ged like other ne twork devices. Y o u can choose among thr [...]

Chapter 1 An Overview of the C isco IP Pho ne Unders tanding the Ci sco IP Phone M odels 79 60 and 7940 1-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Understandin g the Cisco IP Phone Mo dels 7960 and 7940 The C isco IP Phon e mode ls 7960 a nd 7940 a re full-f eatured , mult ilin[...]

1-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone Underst anding th e Cisco I P Phone Model s 7960 and 7 940 Figur e 1 -2 Cisco IP Phone 7940 1 Handset with indicator light Functions like a tr aditional h andset. The light strip at the top[...]

Chapter 1 An Overview of the C isco IP Pho ne Unders tanding the Ci sco IP Phone M odels 79 60 and 7940 1-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 7 ? button Displays help on LCD screen fo r a phone button or function and pro vides status in formation ab out the current c all. [...]

1-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone Underst anding the Cisco IP Pho ne 7910 Understandin g the Cisco IP Phone 7910 The Cisco IP P hone 7910 is d esigne d primari ly for comm on-use ar eas th at requ ire basic feat ures, suc h[...]

Chapter 1 An Overview of the C isco IP Pho ne Unders tanding the Ci sco IP Phone 7 910 1-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 1 Handset with indicator light Funct ions like a traditi onal handset. 2 LCD screen Displa ys fea tures su ch as t ime, da te, d irector y numbe r ,[...]

1-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone What Ne tworking Prot ocols Ar e Used? What Networking Pro tocols Are Used ? Cisco IP Phones su pport several indu stry-stan dard and Cisco ne tworking protocol s required for voice comm un[...]

Chapter 1 An Overview of the C isco IP Pho ne What Net working Proto cols Are Use d? 1-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Dynamic Host Configuration Protocol (DHCP) DHCP dyna mically allo cates and assi gns an IP addre ss to network devices. DHCP enab les you to conne ct [...]

1-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone What Fea tures ar e Supp orted o n the Ci sco IP Phone ? What Features a re Sup ported on the Cisco IP Pho ne? The Cisco IP Phone funct ions much like a tradit ional anal og phone, all o wi[...]

Chapter 1 An Overview of the C isco IP Pho ne What Featur es are Support ed on the Cisco IP Phone? 1-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Feature Ove rview Cisco IP Phones pro vide t raditional telephon y fu nctionality , such as call forwarding and transf erring, redial i[...]

1-11 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone What Fea tures ar e Supp orted o n the Ci sco IP Phone ? This gu ide provides p artia l ins tructio ns for pr oced ures th at inv olve Cisco CallManag er Administrati on. These instruct io[...]

Chapter 1 An Overview of the C isco IP Pho ne Unders tanding the Req uirements for Installing and Configuring the Cis co IP Phone 1-12 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Understandin g the Requirement s for Installin g and Configuring the Cisco IP P hone T o i nstall and c [...]

1-13 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 1 An Overv iew of the Ci sco IP Phone Understanding the Requirements for Installing and Configuring the Cis co IP Phone 3. Add t he pho ne to Cisco Call Manager . Provides c all processin g in the IP te lephony net work. See t[...]

Chapter 1 An Overview of the C isco IP Pho ne Unders tanding the Req uirements for Installing and Configuring the Cis co IP Phone 1-14 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 9. Configure the phone feat ures such as call w aiting, call for ward, call park, an d cal l pi ckup. Pr[...]

C HAPTER 2-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 2 Preparing to Install the Cisco IP Phone on Your Network Cisco IP Ph ones enab le you to c ommuni cate usi ng voice ov er a dat a network. T o do this , the I P Phone s depend upon a nd inter act wit h sev eral o ther key Cis[...]

Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Unders tanding Inte ractions wi th Other Cis co IP Telepho ny Product s 2-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 This section co ver s the follo wing top ics: • Understan ding Ho w the Cisco IP Phone Inter[...]

2-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Understanding the Phone Startup Process This shared physi cal link ha s the following implicat ions for the VLAN configurati on on the n etwork: • The cu rrent VLA [...]

Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Unders tanding the Pho ne Startup Proces s 2-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 • Accessi ng TFTP Serv er, pag e 2- 5 • Requesting t he Configuration File, page 2-5 • Cont acting C isc o CallM anag[...]

2-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Understanding the Phone Startup Process Accessing TFTP Serv er In addition t o assigning an IP address, the DHCP server also di rects the Cisco IP Ph one to a TFTP Se[...]

Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Guidelin es for Configu ring Ports on Cis co IP Phones 2-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco CallManager info rms de vices using .cnf form at conf iguratio n file s of their load ID . De vices using[...]

2-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Guidelin es for C onfigur ing Por ts on Cisc o IP Ph ones Using the Access Port Use the ac cess port to connect a ne two rk de vice, such as a com puter , to the phon[...]

Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Guidelin es for Configu ring Ports on Cis co IP Phones 2-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Use t he fol lowing infor mation to choo se a power sou rce for the phone : • If you plug a phone into th e o[...]

2-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Guidelin es for C onfigur ing Por ts on Cisc o IP Ph ones Connecting a Hand set to a Cisco IP Phone All Cisco IP P hones inc lude a handset designed espec ially f or [...]

Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Adding Phones to the Cis co CallManage r Databas e 2-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Using a Headset with a Cisco IP Phone 7910 The C isco IP Phon e 7910 does not have a separat e headset j ack. Howe[...]

2-11 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Addin g Phones t o the Ci sco Call Manager Database Ti p T o get help usi ng the Cisco CallMa nager app lication, acc ess context-sensit iv e help by cho osing Help [...]

Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Adding Phones to the Cis co CallManage r Databas e 2-12 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Step 4 T o mo dify phone settings , choose Devi ce > Pho ne . Use the Find and List Phones windo w to enter sea[...]

2-13 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Addin g Phones t o the Ci sco Call Manager Database Proc edure Step 1 Log in to the Cisco CallManage r Administration ap plication. Step 2 From the me nu bar , choos[...]

Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Adding Phones to the Cis co CallManage r Databas e 2-14 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Proc edure Step 1 Log in to the Cisco CallManage r Administration ap plication. Step 2 From the me nu bar , choose[...]

2-15 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 2 Preparing t o Install the Cis co IP Phone on Your Networ k Configurin g the Cisco IP Phone 7960 to Supp ort the 791 4 Expansion Mo dule Using the Bulk Ad min istration Tool The Cisc o Bulk Admini stration T ool (BA T) is a p[...]

Chapter 2 Prepari ng to Install the Cisco IP P hone on Your Netw ork Configurin g the Cisco IP Phon e 7960 to Support t he 7914 Expa nsion Module 2-16 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 The Fin d and L ist Phone p age re-dis plays showing a list of t he phone s matching you[...]

C HAPTER 3-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 3 Installing the Cisco IP Phone These topi cs help you insta ll the Cisco IP Phone on an IP telephony network: • Before Y ou Begin, page 3-1 • Connecting the Cisco IP Phone to the Network, page 3-4 • Adjusting Pl acement[...]

Chapter 3 Installing the Cisco IP Phone Before You Be gin 3-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Before instal ling th e Cisco IP Phone, re vie w th e requireme nts in t hese section s: • Network Req uirements , page 3-2 • Cisco CallManager Conf igur ation, page 3-2 •[...]

3-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 3 Instal ling the Cisc o IP Phone Before You Begin Safety Rev ie w the f ollo wing w arnings before installin g the Cisco IP Phone. War ni ng Read the installation instructi ons bef ore you connect the sy stem to its power sour[...]

Chapter 3 Installing the Cisco IP Phone Connecti ng the Cisco IP Ph one to the Ne twork 3-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 War ni ng The plug-socket combination must be acc essible at all times because it serves as the main disconnecting device. Connecting the Cisco IP [...]

3-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 3 Instal ling the Cisc o IP Phone Connect ing th e Cisco IP Phone t o the Ne twork Figur e 3-1 Cisco IP Phone Mo dels 7960 and 794 0 Cable Conne ctions 1 A C adap ter port (DC 48V) 5 Access port (10/ 100 PC) 2 Pow er supply wit[...]

Chapter 3 Installing the Cisco IP Phone Connecti ng the Cisco IP Ph one to the Ne twork 3-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Figur e 3-2 Cisco IP Phone Model 791 0 Cable Conn ections 1 A C adap ter port (DC 48V) 4 Network port (10/ 100 SW) 2 Pow er supply with A C adapter[...]

3-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 3 Instal ling the Cisc o IP Phone Adjusting Placement of the Cisco IP Phone Adjusting Placemen t of the Cisco IP Phone The Cisco IP Phone includes an adj ustable foo tstand. Whe n placing th e phone on a desktop surface , you c[...]

Chapter 3 Installing the Cisco IP Phone Adjusting Pl acement of t he Cisco IP Phone 3-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Use the follo wing pro cedure to mount the pho ne on the wall using the stan dard footstand . Refer to Figu re 3-3 for a graph ical o ver vie w of th e[...]

3-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 3 Instal ling the Cisc o IP Phone Verifying the Phone Startup Process Figur e 3-3 P ar ts Used in W all Mounti ng the Cisco IP Phone Verifying the Ph one Startup Process After the Cisco IP Pho ne has po wer con nected to it, t [...]

Chapter 3 Installing the Cisco IP Phone Con figu ring S tartu p Netw ork Settin gs 3-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 3. These me ssages display as ph one starts up: – Conf iguring VLAN – Conf iguring IP – Conf iguring CM List – Connecting – Registering – R[...]

C HAPTER 4-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 4 Adding the Cisco IP Phone 7914 Expansion Module The Cisc o IP Phone 7914 E xpansion M odule atta ches to th e Cisco IP Phone 7960 and extends it s functionality by ad ding 14 line appe arances and/or speed dial num bers per [...]

Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Installing the 7914 Expansion Module These sec tions descr ibe how to install the Exp ansion Mo dule: • Before Y ou Begin, page 4-2 ?[...]

4-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module Each F ootsta nd Kit con tains: • One suppor t bar (singl e with one thum b screw , or double wi th two thumb screws) • One footsta n[...]

Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 War ni ng Ultimate disposal of this product s hould be handled according to all national laws and regulations. War ni ng Do not work on[...]

4-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module • Conn ecti ng th e Po wer Supply , page 4-1 1 • Conn ecti ng th e Fo ot stan d, pag e 4-1 2 Note T o ensure a successful installat i[...]

Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Figur e 4-2 Foo t Pins on the Cisc o IP Phon e 7960 Connecting the Supp ort Bar to the Cisco IP Phone 7960 T o con nect the sup port ba[...]

4-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module Figur e 4-3 Connect or Pins on the Sup por t Bar Connecting the 7914 Expansion Module to the Support Bar T o connect t he Expans ion Modu[...]

Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Figur e 4-4 P ar t Connec tions on the E xpansi on Module and Suppor t Bar[...]

4-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module Figur e 4-5 Thumb Scr ew Connections Connecting the RS 232 Cable T o c onnect the RS 232 cabl e, follow these steps, a nd refer to the f [...]

Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Note If you are instal ling a seco nd 7914 Expansi on Module, conti nue with St eps 3 and 4. Ot herwis e go t o the “Connec ting the[...]

4-11 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module Connecting the Powe r Supply T o connect t he po wer supply , follo w these steps. Proc edure Step 1 Dependi ng on how your Cisco IP Pho[...]

Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-12 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Figur e 4-7 P o wer S upply Conn ector P ort Connecting the Footstand T o connect the footsta nd to the supp ort ba r , follow th ese [...]

4-13 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 4 Adding t he Cisco IP Pho ne 7914 Expa nsion Module Installing the 7914 Expansion Module Note Note: There are four posit ions in each o f the thr ee sets of op en slots on the s uppor t bar . Thi s lets you choo se the angle [...]

Chapter 4 Adding the C isco IP Phon e 7914 Expa nsion Mod ule Installing the 7914 E xpansion Module 4-14 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Start Up Seque nce After the 79 14 Expansion Module i s install ed, upon sta rtup the lig hted buttons are all steady re d. Then th e [...]

C HAPTER 5-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 5 Configuring Network Settings on the Cisco IP Phon e Because the Cisco I P Phone is a network device, it in cludes many configur able network set tings. Y ou must configur e many of these optio ns before the phone is access i[...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Access ing the Ne twork Config uration Setting s 5-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Accessing the Network Configuration Settings By default, the network co nf iguration optio ns are locke d to pre ven t users[...]

5-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Verifying Network Setting s Cisco IP Phone 7910 Proc edure Step 1 Press **# This st ep eit her lo cks or u nlocks the op tions, depending on th e previous state. Continue wi[...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Verify ing Networ k Sett ings 5-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7910 Proc edure Step 1 Press setti ngs . Step 2 Press 3 (Network C onfiguration ). Step 3 Scroll th rough the op tions to d ispl[...]

5-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Verifying Network Setting s TFTP Serv er 1 Indicat es t he pri mary T riv ial Fi le T ransfe r Protocol ( TFTP) server use d by the pho ne to obtain con f igura tion files. [...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Verify ing Networ k Sett ings 5-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Information URL Spe cifi es the location (UL) o f the help text for the information ( ? ) button. A vailable onl y on the Cisco IP Pho ne 7960/[...]

5-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Verifying Network Setting s Forw arding Del ay Indicates whe ther the interna l switch be gins for war ding pac ke ts b etw een t he PC po rt and sw itch (S W) port on your [...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Verify ing Networ k Sett ings 5-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 PC Port Disable d Indicat es whethe r the PC port on the phone i s enabled or disable d. The por t is label ed “10/1 00 PC” on the bac k of[...]

5-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Modifying DHCP Settings Modifying DHCP Settings Dynamic Host Configuration Protoc ol (DHCP) au tomatical ly assigns IP addresse s to devices when you conn ect th em to the n[...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Modi fyin g DHC P Se tting s 5-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Enabling DHC P Cisco IP Phones ena ble DHCP by d efault, but you can rese t the pro tocol i f it becomes d isabled. Cisco IP Phone 7960/7940 Pr[...]

5-11 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Modifying DHCP Settings Step 5 Use the down v olume ke y to select Ye s . Step 6 Press # to save. Disabling DHCP If you do not use DHC P in your network, use this procedure[...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Modi fyin g DHC P Se tting s 5-12 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7910 Proc edure Step 1 Press setti ngs . Step 2 Press 6 (Network C onfiguration ). Step 3 Use the down v olume ke y to select DH[...]

5-13 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Modifying DHCP Settings Step 5 Press the Ye s s oft k e y to release th e DHCP-as signed IP address. Step 6 Press S ave . The phone r emains in an idle st ate, w ithou t an[...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configur ing I P Sett ings 5-14 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Configuring IP Settings Use the se guidel ines when ma nuall y configurin g the IP settings: • Y o u can use 0.0. 0.0 for the subne t mask only[...]

5-15 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring IP Settings Step 4 Scroll to IP Address . Step 5 Press the Edit soft key . Step 6 Use t he buttons on the d ial pad to en ter a new IP addr ess, usi ng the * ke[...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configur ing I P Sett ings 5-16 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7960/7940 Proc edure Step 1 Press setti ngs . Step 2 Use the Navigation button to sele ct Network Conf iguration . Step 3 Press th[...]

5-17 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring IP Settings Assigning S ubnet M ask The subnet mask is used to partition th e IP address into a netwo rk and a host identif ier . The subnet mask is used to mas[...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configur ing I P Sett ings 5-18 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Step 5 Use t he buttons on the d ial pad to en ter the new subnet mask, using the down arro w to back s pace a nd the * key on the d ial pa d to [...]

5-19 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring IP Settings Cisco IP Phone 7910 Changin g the domain name on the Cisco IP Phone 7910 is not cu rrently supported. Assigning D NS Servers The DNS settin g on the[...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configuring VLAN Settings 5-20 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7910 Proc edure Step 1 Press setti ngs . Step 2 Press 6 (Network C onfiguration ). Step 3 Use the down v olume ke y to select DNS s[...]

5-21 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring TFTP Options Step 8 Press V alidate . Step 9 Press S ave . Cisco IP Phone 7910 Proc edure Step 1 Press setti ngs . Step 2 Press 6 (Network C onfiguration ). Ste[...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configu ring TFTP Opti ons 5-22 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7960/7940 Proc edure Step 1 Press setti ngs . Step 2 Use the Navigation button to sele ct Network Conf iguration . Step 3 Press th[...]

5-23 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring TFTP Options Using an Alternat e TFTP Serv er If you a re usi ng DHCP , but you want to override the T FTP ad dress that the phone recei ved thro ugh DHCP , ena[...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configu ring TFTP Opti ons 5-24 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 If an alterna te TFT P server is current ly una ssigned, the opti on disp lays as: Alternate TFTP NO Step 4 Press * to ed it. Step 5 Use the down[...]

5-25 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring Ports Step 6 Use the b uttons on t he dial pa d to enter a backup T FTP server addr ess, using the * key on the dial pa d or the . soft ke y to e nter periods. [...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configurin g Ports 5-26 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 This section co ver s the follo wing top ics: • Configuring the SW Port , page 5-26 • Configuring the PC Port , page 5-27 Configuring the SW Port Fol[...]

5-27 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 5 Configuring Network Setting s on the Cisco IP Phone Configuring Ports Step 8 Press the V alidate soft key . Step 9 Press the Sav e soft k ey to sa ve this change. Cisco IP Phone 7910 Proc edure Step 1 Press the Settings bu t[...]

Chapter 5 Configuring Netwo rk Settings on the Cisco IP Phone Configurin g Ports 5-28 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Step 6 Use the bu ttons on the dial pa d to enter the selected optio n. T o enter lett ers, use th e numbe rs associ ated wit h a partic ular letter . Fo[...]

C HAPTER 6-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallMan ager After you install Cisco IP Phones in your netw ork, conf igure their network settin gs, and ad d them to Cisc o CallMan ager , you must the n use Cisco C[...]

Chapter 6 Config uring Ci sco IP Pho nes, Users, and Feat ures in Ci sco Call Manager Configurin g Cisco IP Phones i n Cisco CallMa nager 6-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Configuring Ci sco IP Phones in Cisco C allManager After yo u add Cisc o IP Phones to Cisc o Call[...]

6-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 6 Configuri ng Cisco IP Ph ones, Us ers, and Fea tures in Cisc o CallM anager Configuring Cisco IP Phones in Cisco CallManager Caller ID Displa ys numbe r and nam e of calle r Fro m Cisco Cal lManag er , choose: Device > Pho[...]

Chapter 6 Config uring Ci sco IP Pho nes, Users, and Feat ures in Ci sco Call Manager Configurin g Cisco IP Phones i n Cisco CallMa nager 6-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Message waitin g Users press this b utton to conne ct to the v oic e- me ssa gi ng sy ste m. From[...]

6-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 6 Configuri ng Cisco IP Ph ones, Us ers, and Fea tures in Cisc o CallM anager Adding Users to Cis co CallM anager Adding Users to Cisco C allManager Cisco CallManager Admi nistration allo ws you to display and maintain inform a[...]

Chapter 6 Config uring Ci sco IP Pho nes, Users, and Feat ures in Ci sco Call Manager Modifyin g Phone But ton Templates 6-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Possible P hone Bu tton Template Configurations The num ber of buttons and fe atures tha t you can cus tomiz e v a[...]

6-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 6 Configuri ng Cisco IP Ph ones, Us ers, and Fea tures in Cisc o CallM anager Modifying Phone Button Templates Updating Button Labels If you chang e the button assignm ents on the Cisco IP Phone 791 0, you can also update their[...]

Chapter 6 Config uring Ci sco IP Pho nes, Users, and Feat ures in Ci sco Call Manager Configurin g Corporate D irectories 6-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Configuring Co rporat e Directories Cisco IP Phone mode ls 7960 and 794 0 can store a dire ctory of e mployee nam[...]

6-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 6 Configuri ng Cisco IP Ph ones, Us ers, and Fea tures in Cisc o CallM anager Providing Information to End Users After y ou co nfigure t hese ser vices, verify t hat your u sers h av e access to the Cisco Call Manage r IP Phone[...]

Chapter 6 Config uring Ci sco IP Pho nes, Users, and Feat ures in Ci sco Call Manager Providing I nformatio n to End Users 6-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 • Provide end user s with access to user doc umentat ion for the Cisc o IP Phones. For e xampl e, the Cisco I[...]

C HAPTER 7-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 7 Troubleshooting the Cisco IP Phone Cisco IP Phones in clude diagnosti c screen s that enable you to co llect inf ormati on that can assist yo u in troubleshoo ting probl ems in your IP telep hony network. These sec tions pro[...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Obtainin g Status, Model , and Version Info rmation 7-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Displaying Statistics for Current Call If you e xpe rience p roblem s during an acti ve call, you can collect in forma tion during t[...]

7-3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Obtaining Status, Model, and Version Information Troub lesho otin g Tips • The RxT ype/ TxT ype indic ates whic h codec i s being used fo r the cal l betwee n this phon e and the ot her [...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Obtainin g Status, Model , and Version Info rmation 7-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 T a ble 7 -1 St atus Me ssages Message Expla nati on Possib le E xplan atio n and Act ion BootP ser ver used The phon e obtaine d it[...]

7-5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Obtaining Status, Model, and Version Information DHCP timeout DHCP serv er did not re spond. • Networ k is busy—the error s should resolv e them selve s when t he netwo rk load redu ce[...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Obtainin g Status, Model , and Version Info rmation 7-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Error upd ate loc ale One or m ore local ization f iles could not be foun d in t he TFT PPath director y or were not va lid. The loc[...]

7-7 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Obtaining Status, Model, and Version Information No de fa ult r out er DHCP o r st ati c co nf ig urati on did no t spe cif y a def aul t router . • If the phon e has a stat ic IP add re[...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Obtainin g Status, Model , and Version Info rmation 7-8 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Displaying Network Statistics Use t he networ k statistic s to ob tain i nformat ion about the ph one and network perform ance. Cisc[...]

7-9 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Obtaining Status, Model, and Version Information • REr—num ber of r ecei ve errors at th e phone . • Bcast—n umber of br oadcas t pack ets rece i v ed. • TCP-timeou t—connectio[...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Obtainin g Status, Model , and Version Info rmation 7-10 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 • Port 0 Half , 10—the net work port is in a link up stat e and has auto -ne gotiated a half-dupl ex, 10-Mbps c onnectio n. •[...]

7-11 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Obtaining Status, Model, and Version Information Step 3 Press the Select soft key . Step 4 Select Mo del Informa tion . Step 5 Press the Select soft key . The follo wing information displ[...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resett ing the Cisc o IP Phone 7-12 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Step 4 Select F irmwar e V ersions . Step 5 Press the Select soft key . The fi rmware statist ics display the follo wing informatio n: • Applicatio n [...]

7-13 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Erasing L ocal Configuration Cisco IP Phone 7910 Press **#* * to r eset the C isco IP Phone 7910. Erasing Local Con figuration If you want to eras e all locall y stored configur ation op [...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Updating F irmware Ve rsion 7-14 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Cisco IP Phone 7910 Proc edure Step 1 Press setti ngs . Step 2 Press 6 (Network C onfiguration ). Step 3 Use the down v olume ke y to select Erase Conf igu[...]

7-15 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Resolving Startup Problems Step 3 From the Cisc o CallM anager Admi nistratio n choose System > Devi ce Defa ults. Locate th e De vice T ype field co rresponding to t he model IP Phone[...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Star tup Probl ems 7-16 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Symptom: C isco IP Phon e Does Not Sta rt Up and LCD S creen Does Not Display If you con nect a Ci sco IP Phone in to the ne twork port, the LEDs sh ould[...]

7-17 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Resolving Startup Problems Symptom: Cisco IP Phon e Not Registering with Cisco CallM anager If the pho ne proc eeds pas t the f irs t stage (L ED bu ttons f lashi ng on and o f f) and con[...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Star tup Probl ems 7-18 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Registering the Phone with Cisco C allManager Registration with a Cisco CallManager se rver can only be succ essful if the p hone has been added to the s[...]

7-19 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Resolving Startup Problems Y o u must unlock the network settings befor e you can assign an alternat e TFTP server (see “ Accessi ng the Ne twork Configuration Se ttings” s ection on [...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Star tup Probl ems 7-20 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Verifying Cisco CallManag er Settings On the Cisco IP Phone, press settings > Network Conf iguratio n > CallManager 1, 2, 3 , 4 . The Cisco IP Phon[...]

7-21 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Resolving Startup Problems Creating a New Configuratio n File If you con tinue to have problem s with a partic ular phone , despite al l attempt s at resoluti on, th e configurat ion file[...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Star tup Probl ems 7-22 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 force a firmwa re upgr ade from C isco C allM anag er on to t he phone . Anyti me a phone has to load a ne w image, it h as to restart itself and re-re g[...]

7-23 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Resolving Startup Problems Verifying DHCP Settings This pr oced ure ca n help yo u verify if th e phone has be en prope rly c onfigured to use DHCP . Proc edure Step 1 V eri fy th at you [...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Star tup Probl ems 7-24 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Y o u can chec k wheth er a Cisco IP Phon e 7960/794 0 received a comma nd from Cisco CallMa nager to r eset b y pressin g settings > Status > Netw[...]

7-25 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Reso lving Know n Issu es Step 6 T o verif y the MA C address on t he phone, see t he “V e rifying Networ k Settings” section on page 5-3 . Step 7 Power cycle th e phone. Resolving Kn[...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Know n Issues 7-26 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 Moving a ne twork connec tion from the phone to a wo rkstation If you are po wering you r phone thro ugh the netwo rk conne ction, you must be care ful if you[...]

7-27 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Chapter 7 Troubles hooting the Ci sco IP Phone Reso lving Know n Issu es Refer to the following table if you are having difficulty using your 7914 Expan sion Modul e. T able 7 -3 Expansion Module T roubles hooting Problem Solu tion No[...]

Chapt er 7 Troub lesho otin g the Ci sco IP Phon e Resolv ing Know n Issues 7-28 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04[...]

A-1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 APPENDIX A Technical Specifications The follo wing sections describe the techni cal specif icatio ns for the Cisco IP P hone. • Physica l and Operating En v ironmen t Specif icatio ns, page A-1 • Cable Speci fi cation s, pa ge A- 2[...]

Append ix A Technical Spec ification s Cable Spec ifications A-2 Cisco IP Ph one Administratio n Guide for Cis co CallMana ger 3.2, Cisc o IP Phones 7960/7940/7 910 78-10453-04 Cable Specifications • RJ-11 jack for handset co nnectio n • RJ-45 ja ck for the L AN 10/1 00BaseT conn ection (labele d LAN ) • RJ-45 j ack for a secon d 10/100 BaseT[...]

A-3 Cisco IP Phone Ad ministratio n Guide for Cisc o CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04 Append ix A Technical Spec ification s Network an d Access Por t Pin outs Acces s Po rt Co nnecto r Ta b l e A - 3 de scribes t he acce ss port co nnect or pinou ts. T able A -2 Networ k P ort Connect or Pinouts Pin N umber Func tion 1T [...]

Append ix A Technical Spec ification s Network an d Access Port Pinouts A-4 Cisco IP Ph one Administratio n Guide for Cis co CallMana ger 3.2, Cisc o IP Phones 7960/7940/7 910 78-10453-04[...]

IN- 1 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 INDE X A AC adap ter , pro vidi ng po wer us ing 2-7 access port , purpos e 2-7 adding Cisco IP Ph ones ma nual ly 2-12 Cisco IP Ph ones that us e DHCP 2-12 Cisco IP Phones u sing au to-regist ration 2-11 Cisco IP Phones u sing Bulk [...]

Index IN-2 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 resetting 6- 12 supporte d networking protocols 1-7 techni cal s pecific ation s A-1 troublesh ooting 6-1 using L DAP dire ctories 6-8 Cisco IP Phone 7 910, feat ures 1-5 Cisco IP Pho ne 7914 Expansi on Modu le config uring I P [...]

IN- 3 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Index F featu res config uring o n phon e 1-11 configur ing with Cisco CallManag er 1-10 informi ng us ers abo ut 1-11 phone f eature s (tab le) 6-2 firmw are updati ng 6-14 verify ing version 6-11 H headset supported t ypes 2-9 usin[...]

Index IN-4 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04 7914 Expan sion Modul e, defaul t template 6-7 7940, d efault tem plate 6-6 7960, d efault tem plate 6-6 modifyin g 6-5 phones featu res desc ribed (t able) 6-2 plugging i n Cisco IP Phone 3-4 ports, config uring 5-25 power pat [...]

IN- 5 Cisco IP Pho ne Administra tion Guide for Cisc o Ca llManager 3.2, Cisco IP Phones 7960/ 7940/7910 78-10453-04 Index troublesh ooting Cisco IP Pho ne 6-1 Expansi on Module 6-27 U underst anding interacti ons with Cisco CallMa nager 2-2 interaction s with Cisco Cataly st switches 2-2 startup pro cess 2-3 users adding to Cis co CallManag er 6-5[...]

Index IN-6 Cisco IP Phone Administration Guid e for Ci sco CallMana ger 3.2, Cisc o IP Phones 7960/7940/ 7910 78-10453-04[...]