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Cisco Systems 7971G-GE manual

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Table of contents for the manual

  • Page 1

    7-1 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communica tions Manager 6.0 OL-12232-01 CH A P T E R 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapte r describes ho w to us e the follo wing menu s and screen s on the Cisco Unif ied IP Phone 7970 Series to vie w model in formation, status mes[...]

  • Page 2

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Model Inform ation Screen 7-2 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communi cations Manager 6.0 OL-12232-01 Model Information Screen The Model Information scre en includes th e options that are described in Ta b l e 7 - 1 . T o display the[...]

  • Page 3

    7-3 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communica tions Manager 6.0 OL-12232-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu Status Menu The Status menu includes these option s, which prov ide information about the phone and its operation: • Status Messages—Displays [...]

  • Page 4

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-4 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communi cations Manager 6.0 OL-12232-01 Status Messages Screen The Status Messages screen displays up to the 10 most recent status messages that the phone has generated. Y ou can access[...]

  • Page 5

    7-5 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communica tions Manager 6.0 OL-12232-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu T able 7 -2 Status Messag es on the Cisco Unified IP Phone 7970 Ser ies Message Description Possible Explanation and Action BootP server used The [...]

  • Page 6

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-6 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communi cations Manager 6.0 OL-12232-01 Checksum Error Do wnloaded soft ware f il e is corrupted. Obtain a ne w cop y of the phone firmw are and place it in the TFTPPath directory . Y o[...]

  • Page 7

    7-7 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communica tions Manager 6.0 OL-12232-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu Dialplan P arsing Error (SIP phones only) The phone could not parse th e dialplan XML file pro perly . Problem with the TFTP do wnloaded dialplan [...]

  • Page 8

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-8 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communi cations Manager 6.0 OL-12232-01 Duplicate IP Another de vice is usi ng the IP address assigned to the phone. • If the phone has a stat ic IP address, verify t hat you ha ve no[...]

  • Page 9

    7-9 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communica tions Manager 6.0 OL-12232-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu File auth error An error occurred when the phone tried to v alidate the signature of a signed file. Thi s message includes the name of the f ile t[...]

  • Page 10

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-10 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communi cations Manager 6.0 OL-12232-01 Load Auth Fail ed The ph one could not load a config uration f ile. Check tha t: • A good ve rsion of the conf iguration f ile ex ists on the [...]

  • Page 11

    7-11 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communica tions Manager 6.0 OL-12232-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu Load Server is in v alid Indicates an in v alid TFTP server IP ad dress or name in th e Load Serv er option. The Load Server setting is not v ali[...]

  • Page 12

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-12 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communi cations Manager 6.0 OL-12232-01 No DNS serv er IP A name w as specif ied b ut DHCP or static IP configuration did not specify a DNS server address. • If the phone has a stat [...]

  • Page 13

    7-13 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communica tions Manager 6.0 OL-12232-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu TFTP server not authorized The specified TFTP serv er could not be found in the phone’ s CTL. • The DHCP server is no t conf igured properly [...]

  • Page 14

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-14 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communi cations Manager 6.0 OL-12232-01 Network Statistics Screen The Network St atistics screen displays informati on about the phone an d network performance. Ta b l e 7 - 3 describe[...]

  • Page 15

    7-15 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communica tions Manager 6.0 OL-12232-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu One of the f ollo wing val u e s: Initialized TCP-timeout CM-closed -TCP TCP-Bad-A CK CM-reset-TCP CM-aborted-TCP CM-N AK ed Keepali v eTO Failba[...]

  • Page 16

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-16 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communi cations Manager 6.0 OL-12232-01 Firmware Versions Screen The Firmware V ersions screen di splays information about th e firmw are versio n that is running on the phone. Ta b l [...]

  • Page 17

    7-17 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communica tions Manager 6.0 OL-12232-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu Expansion Module(s) Screen (SCCP Phones Only) The Expansion Modul e(s) screen displays infor mation about each Cisco Unif ied IP Phone Expansion [...]

  • Page 18

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-18 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communi cations Manager 6.0 OL-12232-01 Call Statistics Screen The Call Statistics screen displays counte rs statistics and voice quality metr ics in these ways: • During call— Y o[...]

  • Page 19

    7-19 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communica tions Manager 6.0 OL-12232-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu T o display the Call Statistics screen fo r information about the last v oice stream, follo w these s teps: Procedure Step 1 Press the Settings b[...]

  • Page 20

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-20 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communi cations Manager 6.0 OL-12232-01 TxCnt Number of R TP voice packets transmitted since voice stream was opened. Note This number is not necessarily id entical to the number of R [...]

  • Page 21

    7-21 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communica tions Manager 6.0 OL-12232-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu Min MOS LQK Lo west MOS LQK score observed from start of the voice stream. Max MOS LQK Baseline or highest MOS LQK score observ ed from start of [...]

  • Page 22

    Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-22 Cisco Unified IP Phone 7970G/7971G-GE for Ci sco Unified Communi cations Manager 6.0 OL-12232-01[...]