Cisco Systems 7971G-GE manual

Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone 7970G/7971G-GE A dministration Guide f or Cisco Unif ied Communications Manager 7 .0 (SCCP and SIP) Text Part Number: OL -15299-01[...]

THE SPECIFICATION S AND INFORMAT ION REGARDING THE PRODUCTS IN THIS MANU AL ARE SUBJECT T O CHANGE WITH OUT NOTICE. A LL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICAT ION OF ANY[...]

iii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Security Guid elines xiii Cisco Product Security Overview xiii Document Conventions xiii CHAPTER[...]

Contents iv Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Installing Cisco Unified IP Phones 1-21 Checklist for Installing the Cisco Unified IP Phone 7970 Se ries 1-21 CHAPTER 2 Preparing to Install the Cisco Unified IP Pho ne on Your Network 2-1 Understanding Intera ctions wit[...]

Contents v Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Disabling a Headset 3-4 Using External Devices 3-4 Installing the Cisco Unified IP Phone 3-5 Attaching the Cisco Unifie d IP Phone E xpansion Module 79 14 3-7 Adjusting the Placement of the Cisco Unified IP Phone 3-8 Adjus[...]

Contents vi Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Trust List Menu 4-31 802.1X Authenticatio n and Status 4-31 CHAPTER 5 Configuring Featur es, Templates, Services, and Users 5-1 Telephony Features Available for the P hone 5-1 Configuring Corporate and Persona l Director[...]

Contents vii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Expansion M odule(s) Screen 7-12 Call Statistics Screen 7-13 CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-1 Disabling and Enabling Web Page Ac cess 8-3 Device Informat[...]

Contents viii Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Mod ule 7914 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a F actory Reset 9-14 Using the Qu[...]

Contents ix Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Ci sco Unified Comm unications Manager E-2 Configuring the Phone E-3 Performing Final E[...]

Contents x Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01[...]

xi Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Preface Overview Cisco Unif ied IP Phone 7970G/797 1G-GE Administr ation Guide f or Cisco Unif ied Communications Man ager 7 .0 provides the information you need to unde rstand, install, config ure, manage, and troubleshoot the pho[...]

xii Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Preface Related Documentation For more informati on about Cisco Unified IP Phones or Cisco Unif ied Communi cations Manager , refer to the follo wing publications: Cisco Unified IP Phone 7970 Series These publications are av ail[...]

xiii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Preface Cisco Unified Communications Manager Administration These publications are av ailable at the following URL: http://www .cisco.com/en/US/products/sw/v oicesw/ps556/t sd_products_support_seri es_home.html Cisco Unified Com[...]

xiv Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Preface Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the publication. Caution Means re a d e r b e c a re f u l . In this situation, you might do something that co ul[...]

CH A P T E R 1-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unif ied IP Phone 7970 Se ries are full-featured telephones that pro vide voice communicat ion ov er an Internet Protocol (IP) netw ork. The y function much lik [...]

1-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Figur e 1 -1 Cisco Unified IP Phone 1 Programmable b uttons Depending on conf iguration, programmable bu ttons provid e acc[...]

1-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protoco ls Are Used? What Networking Protocols Are Used? Cisco Unified IP Phones support se veral industry-standard and Cisco n etworking proto cols required fo[...]

1-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols Are Used? T able 1 - 1 Supported Netw orking Pr otocols on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes Bootstrap Protoco l (Bo[...]

1-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protoco ls Are Used? Internet Protocol (IP) IP is a messaging protocol that ad dresses and sends packets across the network. T o communicate usi ng IP , network[...]

1-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols Are Used? Related Topics • Understanding Interactions with Other Cisco Unif ied IP Communications P roducts, page 2-2 • Understanding the Phon e [...]

1-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Suppo rted on t he Cisco Unified IP Phone 7970 Series? What Features are Supported on the Cisco Unified IP Phone 7970 Series? The Cisco Unif ied IP Phone func[...]

1-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Configuring Telephony Features Y ou can mod ify certain settin gs for the Cisc o Unified IP Phone from the Cisco U[...]

1-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phone s T o alle viate these threats, the Cisco Unified IP telephony network es tablishes and maintains authenticated and [...]

1-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Overview of Supported Security Features T abl e 1-3 provides an o vervie w of the security features that the Cisc[...]

1-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phone s T able 1 -3 Ove rview of Secur ity Featur es Feature Description Image authentication Signed binary f iles (with [...]

1-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Related Topics • Understanding Security Prof iles, page 1-12 • Identifying Auth enticated, Encrypt ed, and Pr[...]

1-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phone s Related Topics • Identifying Auth enticated, Encrypt ed, and Protected Phone Calls, page 1-13 • De vice Confi[...]

1-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Establishing and Identifyi ng Secure Conference Calls Y ou can initiate a secure conference call a nd moni tor th[...]

1-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phone s Call Security Interacti ons and Restrictions Cisco Unif ied Communications Manager checks the phone security stat[...]

1-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Feat ur es for Cisco Unified IP Phones Supporting 802.1X Authenticati on on Cisco Unified IP Phones These sections pro vide information about 802.1X sup[...]

1-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phone s • Cisco Unif ied IP Phone—The phone acts as the 8 02.1X supplicant, which i nitiates the request to access th[...]

1-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones If the initiator pho ne is configured f or encryption, the bar ge initiator can bar ge into an authenticated or [...]

1-19 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones Checklist for Configuring t he Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager T abl[...]

1-20 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 4. Add and configure directory nu mbers (lines) on the phone by completing the required f ields in the Director [...]

1-21 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you ha ve added th e phones to the Cisco Unif ied Communications Manager database, you can complete[...]

1-22 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones T able 1 -7 Chec klist for Instal ling the Cisco Unified IP Phone 7970 Ser ies T ask Purpose For More Information 1. Choose the po wer sourc[...]

1-23 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones 5. When you are co nfi guring the netw ork setti ngs on the phone, you can set up an IP address for the pho ne by either using DHCP or manu [...]

1-24 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones[...]

CH A P T E R 2-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unif ied IP Phones enable you to communi cate using voice over a data network. T o provide this capability , the IP Pho nes depend up on and in[...]

2-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Understanding Interacti ons with Other Cisco Unified IP Communications Products Understanding Interactions with Other Cisco Unified IP Communications Pr[...]

2-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Ph one Understanding How the Cisco Unified IP Phone Interacts with the VLAN The Cisco Unif ied IP Phone 7970 Series ha ve an in t[...]

2-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Providing Power to the Phone • Po wer Outage, page 2-5 • Obtaining Addition al Information about Po wer , page 2-6 Power Guidelines T abl e 2-1 prov[...]

2-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Ph one Phone Power Consumption and Display Brightness The po wer consumed by a p hone depends on its po wer configuration. See Ta[...]

2-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Understanding Phone Configura tion Files Obtaining Additional Information about Power For rel ated information about po wer , refer to the docu ments sh[...]

2-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Understanding the Ph one Startup Process A phone accesses a default conf iguration file name d XmlDef ault.cnf.xml from the TFTP serv er when these cond[...]

2-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Understanding the Phone Startu p Process 3. Configuring VLAN . If the Cisco Unif ied IP Phone is connected to a Cisco switch, the switch ne xt info rms [...]

2-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phones to the Cisco Unif ied Communica tions Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installin[...]

2-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Un ified Communications Manager Database T abl e 2-5 provides an ov erview o f these methods for adding phones to the Cisco [...]

2-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phones to the Cisco Unif ied Communica tions Manager Database Note When you confi gure the cluster for mix ed mode through the Cisco CTL client,[...]

2-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Using Cisco Unified IP Pho nes with Different Protocols Adding Phones with Cisco Unified Communications Manager Administration Y o u can add phones ind[...]

2-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Using Cisco Unified IP Ph ones with Differ ent Protocols • Con verting an In-Use Phone from SIP to SCCP , page 2-13 • Deploying a Pho ne in an SCCP[...]

2-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 2 Preparin g to Install t he Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Procedure Step 1 In Cisco Un ified Communicati ons Manag er Administra tion, dele te the existi[...]

CH A P T E R 3-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 3 Setting Up the Cisco Unified IP Phone This chapter includ es the follo wing topics, which help y ou install the Cisco Unif ied IP Phone 797 0 Series on an IP telephon y network: • Before Y ou Begin, page 3-1 •[...]

3-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Compo nents • IP network that supports DHCP or manual assignment o f IP address, gate way , and subnet mask Note The Cisco Un[...]

3-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Ph one 7970 Series Components Each port supports 10/10 0 or 10/100/1000 Mbps half- or full-duple x connections to extern al dev ices. Y o u can u[...]

3-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Compo nents Note In some cases, hum may be reduced or eliminated b y using a local po wer cube or po wer injector . These en vi[...]

3-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone • Shorten the length of th e e xternal device cable. • Apply ferrites or other such de vices on the cables for the external de vice. Cisco[...]

3-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-2 Cisco Unified IP Phone 7970 Ser ies Rear Cable Connections Related Topics • Before Y ou Begin, page 3-1 • Attaching th e Cisco[...]

3-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 Attaching the Cisco Unified IP Phone Expansion Module 7914 The Cisco Unif ied IP Phone Expansion Module 79 14 can be atta[...]

3-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Note Refer users to their Us er Op ti ons we b p age s so they can conf igure b uttons and program b uttons to access phone se[...]

3-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement o f the Cisco Unified IP Ph one Figur e 3-3 Conne cting a Cable Lock to the Cisco Unified IP Phone 7970 Series Mounting the Phone to the Wall Y ou can mount[...]

3-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Star tup Process Procedure Step 1 Push in the footst and adjustment b utton. Step 2 Adjust the footstand so it is flat against the back of t he phone. Step 3 I[...]

3-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Caution If the line ke ys flash red in sequence after flashi ng yello w , do not power d own the pho ne until the sequence of red flashes comp[...]

3-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone • DNS server IP addr ess Collect this informati on an d see the instructions in Chapter 4, “Configur ing Settings on the Cis[...]

3-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Un ified IP Phone Step 4 Scroll to LSC and press the Update softkey . The phone prompts for an auth entication string. Step 5 Enter the authentic[...]

3-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone[...]

CH A P T E R 4-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Un ified IP Phone includes many configurable network an d device settings that you ma y need to modify before the phone is fu nctional for your users. Y[...]

4-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Configuration Menu s on the Cisco Unified IP Phone 7970 Series • Editing V alues , page 4-3 • Overvie w of Options Configurable from a Pho ne, page 4-4 • Net[...]

4-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Configuration Menus on the Ci sco Unified IP Phone 7970 Series Unlocking and Locking Options Config uration options that can be changed fro m a phone are locked b y d[...]

4-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Overview of Options Co nfigurable from a Ph one Note The Cisco Unified IP Phone pro vides sev eral methods you can use to reset or restore option setting s, if nec[...]

4-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration Menu Related Topics • Displaying a Conf igurat ion Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing V alues , page 4-3 ?[...]

4-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Network Configuratio n Menu For info rmation about the k eys you can use to edit options, see the “Editing V alues” section on page 4-3 . T able 4-2 Netw or k [...]

4-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration Menu SW Port Conf iguration Speed and duplex of the netw ork port (labeled 10/100 SW on the Cisco Unified IP Phone 7970, and 10/100/1000 SW o n [...]

4-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Network Configuratio n Menu T able 4-3 IPv4 Configur ation Menu Options Option Description T o Change DHCP Server IP ad dress of the Dynamic Host Configuration Pro[...]

4-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration Menu DHCP Address Releas ed Releases the IP address assigned by DHCP . 1. Unlock netw ork conf iguration options. 2. Scroll to the DHCP Address [...]

4-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Related Topics • Displaying a Conf iguration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing V alues , page 4-[...]

4-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu • Media Conf iguration Menu, page 4-19 • Po wer Save Conf iguration Menu, page 4-22 • Ethernet Conf iguration Menu, page 4-23 • Sec[...]

4-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu An option may also display one of mo re of the designations or icons sho wn in Ta b l e 4 - 5 : SIP Configuration Menu (SIP Phones Only[...]

4-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu SIP General Configuration Menu The SIP General Conf iguration menu di splays inform ation abou t the conf igurable SIP parameters on a SIP [...]

4-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Line Settings Menu (SIP Phones Only) The Line Settings menu displays in formation that rela t es to the configurabl e parameters for ea[...]

4-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Related Topics • Displaying a Conf igurat ion Menu, page 4-2 • De vice Confi guration Menu, page 4-10 HTTP Configuration Menu The HTTP [...]

4-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Locale Configuration Menu The Locale Conf iguration menu displays infor mation about the user locale and the n etwork locale used by th[...]

4-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu NTP Configuration Menu (SIP Phones Only) The NTP Conf iguration menu displ ays information about t he NTP server and mode conf iguration us[...]

4-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Re verting F ocus Priority Indicates whether the phone shifts th e call focus on the phone screen to an incoming call or a re verting h[...]

4-19 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Media Configuration Menu The Media Conf iguration menu displays whether the headset, speakerphone, and video capability (SCCP phones only) [...]

4-20 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Recording T one Indicates whethe r a recording tone (often referred to as a beep tone ) is enabled or disabled for the phone. If the re[...]

4-21 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Recording T one Duration Indicates the length of time in milliseconds that the beep tone plays. If the v alue you conf igure here is less t[...]

4-22 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Power Save Configuration Menu The Pow er Sav e Configurati on menu displays the settings that control when the LCD screen on a phone tu[...]

4-23 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Ethernet Configuration Menu The Ethernet Conf iguration menu incl udes the options that are described in T able 4-15 . Security Configurati[...]

4-24 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu T abl e 4-16 describes the options on the Secu rity Config uration menu. T able 4-16 Securi ty Configur ation Menu Options Option Descr[...]

4-25 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu QoS Configuration Menu The QoS Conf iguration menu displays in formation that relat es to quality of service (QoS) for the phone. T abl e 4[...]

4-26 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Note The phone also has a Network Conf iguration menu that you access directly from the Settings menu. F or information abou t the opti[...]

4-27 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuration Menu Peer Firmware Sharing The Peer Firmware Sharing feature pro vid es these advantages in high speed campus LAN settings: • Limits cong esti[...]

4-28 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Device Configurati on Menu Related Topics • Displaying a Conf iguration Menu, page 4-2 • Network Configuration Me nu, page 4-5 CDP: SW Port Indicates whether [...]

4-29 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu Security Configuration Menu The Security Configuration that you access directly from the Settings menu pr ovides information about v ario[...]

4-30 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Security Configuration Menu CTL File Menu The CTL File screen includes th e options that are described in T abl e 4-20 . If a CTL file is instal led on the phone,[...]

4-31 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu Procedure Step 1 Press **# to unlock opti ons on the CTL File menu. If you decide not to continu e, press **# again to lock options on th[...]

4-32 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Security Configuration Menu Y ou can access the 802.1X Authentica tion settings by pressing the Settings button and ch oosing Security Conf iguration > 802.1X [...]

4-33 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu Y ou can access the 802.1X Authentication Real-Time Status b y pressing the Settings button and choosing Security Configurati on > 802[...]

4-34 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Pho ne Security Configuration Menu[...]

CH A P T E R 5-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 5 Configuring Features, Templates, Services, and Users After you install Cisco U nifi ed IP Phones in your network, con figur e their network set tings, and add them to Cisco Unif ied Communications Manager , you mu[...]

5-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Note Cisco Unified Commu nications Manager Administrati on also prov ides sev eral service parameters that you can use[...]

5-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Barge (and cBarge) Al lows a user to jo in a non-priv ate call on a sha red phone line. Bar ge features include cBar ge [...]

5-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Call display restr ictions Determines the informatio n that will display for calling or connected l ines, depending on[...]

5-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Call park Allo ws users to park (temporarily store) a call and then retrie ve the call by using anot her phone in the Ci[...]

5-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Caller ID Blocking Allo ws users to block their phone n umbers or e-mail addresses from display ing on phones that ha [...]

5-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Conference • Allo ws a user to talk simultaneousl y with multiple parties b y calling each participant indi vidually .[...]

5-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Do Not Disturb (DND) When DND is turned on, either no audible ring s occur during the ringi ng-in state of a call, or [...]

5-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Forced auth orization codes (F A C) (SCCP phones only) Controls the types of calls that certain users can place. For mor[...]

5-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Immediate Di vert—Enh anced Allo ws users to transfer in coming calls directly to their v oice mes saging system or[...]

5-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Maliciou s call identif ication (MCID) Allo ws users to notify the syst em administrator about suspicious calls th at a[...]

5-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Music on hold Plays music wh ile callers are on hold. F or more information refer to: • Cisco Unif ied Communicatio[...]

5-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Programmable line ke ys The administra tor can assign features to line but tons. Softke ys normally control these featu[...]

5-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Features A vailable for the Pho ne Secure Conference • Allows secure phones to place conference calls by using a secured conference bridge. • As ne [...]

5-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Features Available fo r the Phone Single Button Barge Allo ws users to press a line key to Barge or cBar ge into a remote-in- use call on a shared line. [...]

5-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring Corpor ate and Personal Dir ectories Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Ph one 7970 Series [...]

5-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Modifying Phone Bu tton Templates Configuring Corporate Directories Cisco Unified Communications Manager uses a Li ghtweight Directory Access Protocol (LD AP) dire[...]

5-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Modifying Phone Button Templates T o modify a phone bu tton template, choose De vice > Device Settings > Phone Button T e mplate from Cisco Unif ied Communi[...]

5-19 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring Softkey Templates Note If you change the service URL, remove an IP phone service parameter , or change the name of a phone service parameter for a phon[...]

5-20 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Setting Up Services T o conf igure softkey t emplates, choose Device > De vice Settings > Softkey T e mplate from Cisco Unif ied Communications Manager Admi[...]

5-21 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features , Templates, Services, and Users Managing the User O ptions Web Pages Refer to Cisco Unif ied Communicatio ns Manage r Administr ation Guide for more information about adding users. Refer to Cisco[...]

5-22 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the U ser Options Web Pa ges • Tr u e —Option disp lays on the User Option s web pages (default). • Fal s e —Option does not display on the User [...]

CH A P T E R 6-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 6 Customizing the Cisco Unified IP Phone This chapter e xplains ho w you customize configuration f iles, phone ring sounds, background i mages, and other phone features. This chapte r includes the se topics: • Cus[...]

6-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Phone Ring s Creating Custom Phone Rings The Cisco Unified IP Phone ships with two def ault ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco [...]

6-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Creating Custom Backg round Images PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the fo llo wing requirements for proper playback on Cisco Uni[...]

6-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Backgr ound Images The image choices that users see come from PNG images and an XML fi le (called List.xml) that are stored on the TFTP serv er used by the phone.[...]

6-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Creating Custom Backg round Images PNG File Requirements for Custom Background Images Each background imag e requires tw o PNG fi les: • Full size image—V ersion that display[...]

6-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Configuring Wide band Codec Note If the folder does not e xist, the folder is creat ed and the f iles are uploaded to the fo lder . Step 3 Y ou must also copy the customized imag[...]

6-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Configuring the Idle Display • Advertise G.722 Codec—From Cisco Unif ied Communications Manager Ad ministration, choose Device > Phone . The default v alue for this pr odu[...]

6-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touch screen Y o u can conf igure settin gs in Cisco Unified Comm unications Manager Admin istration to turn of f the display a[...]

6-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Automatically Disab ling the Cisco Unified IP Phone Touchscreen Display Idle T imeout Leng th of time that the phone is idle before the display turn s off. Applies only when the [...]

6-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touch screen[...]

CH A P T E R 7-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes ho w to use the follo wing menus and screens on the Cisco Unified IP Phone 7970 Series to vie w model informat[...]

7-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Model Info rmation Screen Model Information Screen The Model Information scre en includes th e options that are described in Ta b l e 7[...]

7-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Status Menu T o di splay the Status menu, press the Settings button and then select Status. T o e xit the Status menu, pres[...]

7-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu T o remo ve current status messages, press the Clear softkey . T o e xit the Status Messages screen, press the Exit softke [...]

7-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu DHCP timeout DHCP server did n ot respond. • Netwo rk is busy—The er rors should resolve themselv es when the network l[...]

7-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Error update locale One or more localization f iles could not be found in the TFTP direct ory or were not v alid. The local[...]

7-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Load Auth Failed The phone could not lo ad a configuration file. Check that: • A good v ersion of the co nfigu ration f i[...]

7-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu No DNS serv er IP A name was speci f ied but DHCP or stat ic IP config uration did not specify a D NS server address. • I[...]

7-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Network Statistics Screen The Network Stat istics screen displays inform ation about the phone and netw ork performance. Ta[...]

7-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu One of the f ollo wing v alues: Initialized TCP-timeout CM-closed -TCP TCP-Bad-A CK CM-reset-TCP CM-aborted-TCP CM-N AK ed[...]

7-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Firmware Versions Screen The Firmware V ersions screen displays information about the fir mware versio n that is running o[...]

7-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu T o e xit the Firmware V ersion sc reen, press the Exit softkey . Expansion Module(s) Screen The Expansion Module(s) scree[...]

7-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu Call Statistics Screen The Call Statistics screen disp lays counters st atistics and voi ce-quality metrics in these w ays[...]

7-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Sender Size Size of v oice packets, in milliseconds, in the transmit ting voi ce stream. Rcvr Packets Number of R TP voice[...]

7-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Stat us Menu MOS LQK V ersion V ersion of the Cisco pro pr ietary algorithm used to calculate MOS LQK scores. Cumulative Conceal Ratio [...]

7-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu[...]

CH A P T E R 8-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unif ied IP Phone has a web page f rom which you can vie w a variety of infor mation about the phone, includi ng: • Device information • Network co nfi[...]

8-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Procedure Step 1 Obtain the IP address of the Cisco Unifie d IP Phone by using o ne of these meth ods: • Search for the phone in Cisc[...]

8-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and E nabling Web Page Acce ss Disabling and Enabling Web Page Access For securi ty purposes, you may choose to pr ev ent access to the web pages for a phone. If[...]

8-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration Network Configuration The Network Conf iguration area on a phone’ s web page displays net work conf iguration informatio n and information abou t [...]

8-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Domain Name Name of the Domain Name Sy stem (DNS) domain in whi ch the phone resides. IP Address Internet Protocol (IP) add ress of the phone. Subnet[...]

8-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration DHCP Enabled I ndicates whether DHCP is being used b y the phone. DHCP Address Released Indicates the setting of the DHCP Add ress Released option o[...]

8-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Headset enabled Indicates whether the H eadset butt on is enabled on the phone. User Locale V ersion V ersion of th e user locale loaded on the phone[...]

8-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Statistics Network Statistics These network statistics areas on a ph one’ s web page provide informatio n about network traf fic on the phone: • Ethernet Info[...]

8-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Rx longErr T otal number of FCS error pack ets or Align error packets receiv ed that are greater than 1522 bytes in size Rx size64 T otal number of pack[...]

8-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Device Logs Device Logs The Dev ice Logs area on a phone’ s web page pro vides information you can use to help monitor and troubleshoot the phone. • Console Logs—I[...]

8-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Start T ime Int ernal time stamp indicating when Cisco Un ified Communicatio ns Manager requested that the p hone start transmitting packets. Stream [...]

8-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the follo wing maximum MOS LQK score und[...]

8-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Related Topics • “Configuring Settings on th e Cisco Unified IP Phone” chapter • “Configuring Features, T emplates, Services, and Users” [...]

8-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics[...]

CH A P T E R 9-1 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 9 Troubleshooting and Maintenance This chapter pro vides information that can assist you in troubleshooting pro blems with your Cisco Unified Unified I P Phone 7970 Series or with y our IP telephony network. It al s[...]

9-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal Startup Process When you connect a Cisco Unif ied IP Phone into the network port, the phon[...]

9-3 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems • V erifying TFTP Server Settings, page 9-3 • V erifying IP Addressing and Routing, page 9-3 • V erifying DNS Settings, page 9-4 • V erifying Cisco Un[...]

9-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems If you are using DHCP , check the IP addresses distributed b y your DHCP server . Refer to Understa nding and T r oubleshooting DHCP in Catalyst Switc h or En[...]

9-5 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems Note A service must be activ ated before it can be star ted or stopped. T o acti v ate a service, choose To o l s > Service Activ ation . Creating a New Co[...]

9-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Cisco Unified IP Phone Resets U nexpectedly If the phone is al ready in the Cisco Unif ied Commu nications Manager database, its con figur ation fi le may be dama ged. See the “Creati[...]

9-7 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Cisco Unified IP Phone Re sets Unexpectedly Verifying DHCP Settings Follo w this process to help determine if the p hone has been properly conf igured to use DHCP: 1. V erify that you h[...]

9-8 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Troubleshooting Cisco Unified IP Pho ne Security Procedure Step 1 Use the Erase softke y to reset phone settings to their defa ult va lues. See the “Resetting or Restorin g the Cisco [...]

9-9 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Troubleshooting Cisc o Unified IP Phone Security Phone reports TFTP authorization f ailure. • The TFTP address for the phone does not exist in the CTL f ile. • If you create d a ne [...]

9-10 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance General Troubleshoo ting Tips General Troubleshooting Tips T abl e 9-2 provides general tr oubleshooting informatio n for the Cisco Unif ied IP Phone. Factory Reset Deleted 802.1X Shar[...]

9-11 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance General Troubleshootin g Tips Moving a network conn ection from the phone to a workstation If you are po wering your phone throu gh the network connectio n, you must be careful if you [...]

9-12 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance General Troubleshooting Ti ps for the Cisco Un ified IP Phone Expansion Module 7914 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 T abl e 9-3 provid[...]

9-13 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Resetting or Restoring th e Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco U nified IP Phon e: • [...]

9-14 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Using the Quality Report Tool Performing a Factory Reset When you perform a f actory reset of the Cisco Unified IP Phone, the follo wing information is erased or reset to its default v[...]

9-15 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Monitoring the Voice Quality of Calls Y o u can conf igure users’ Cisco Unified IP Ph ones with QR T . When y ou do so, users can report pr oblems with phone calls b y pressing the Q[...]

9-16 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Monitoring the Voice Quality of Calls It is important to di stinguish signif icant changes from random chan ges in metrics. Signif icant changes are scores that change about 0.2 MOS or[...]

9-17 Cisco Unified IP Phone 7970G/7971G-GE Ad ministration Guide for Cisco Uni fied Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting a nd Maintenance Where to Go for More Tro ubleshooting Information Note V oice quality metrics do not account for no ise or distortion, only frame loss. Where to Go for More Troubleshooting Information[...]

9-18 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Chapter 9 Troubleshootin g and Maintenance Cleaning the Ci sco Unified IP Phone[...]

A-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , you are likely the pri mary source of information for Cisco Unif ied IP Phone users in your network or comp any . It is important to prov[...]

A-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Access the Onlin e Help System on the Phone How Users Access the Online Help System on the Phone This Cisco Unified IP Phone 7970 Series provides access to a comp[...]

A-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix A Providing In formation to Users Via a Website How Users Subscribe to Servi ces and Co nfigure Phone Features End-users can access runtime v ersions of the eLearni ng tutorials (English only) fro m Cisco.com b y looking[...]

A-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Direc tory Entries • How to access the voi ce mail messaging system account. Make sure that you ha ve used Cisco Unified Commu nications Man[...]

A-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix A Providing In formation to Users Via a Website How Users Configure Persona l Directory Entries The W elcome to the InstallShield W izard for Ci sco Unified CallMan ager Personal Address B ook Synchronizer windo w displa[...]

A-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Direc tory Entries[...]

B-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series This appendix pr ovides infor mation about feature sup port for the Cisco Unif ied IP Phones 7970 Series using the SCC P or SIP protocol wit h Cis[...]

B-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix B Feature Support by Proto col for the Cisco Unifi ed IP Phones 7970 Series Call Back Supported Supported “Basic Call Handling—Placing a Call: A dditional Options” Call Display Restriction s Supported Supported Ca[...]

B-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix B Feature S upport by Protocol for the Cisco Unified IP Phones 7970 Series Directed Call P ark Supported Supported “ Adv anced Call Handling—Storing and Recei ving Parked Calls” Do Not Disturb (DND) Supported Suppo[...]

B-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix B Feature Support by Proto col for the Cisco Unifi ed IP Phones 7970 Series On-hook Dialing/Pre-Di al Supported Supported “Basic Call Handling—Placing a Call: Basic Options” Onhook Call T ransfer Supported Support[...]

B-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix B Feature S upport by Protocol for the Cisco Unified IP Phones 7970 Series W ebDialer Supported Supported “Customizing Y our Phone on the W eb—Configuri ng Features and Services on the W eb” Settings Call Statistic[...]

B-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix B Feature Support by Proto col for the Cisco Unifi ed IP Phones 7970 Series[...]

C-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX C Supporting International Users T ranslated and localized versions of the Cisco Unif ied IP Phones are a v ailable in sev eral languages. If you are supporting Cisco Unified IP Ph ones in a non-English en vironment, ref[...]

C-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix C Suppo rting International Users Support for Intern ational Call Logging Note All languages may not be immediat ely a vai lable, so conti nue to check the website for updates. Support for International Call Logging If [...]

D-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX D Technical Specifications The follo wing sections describe th e technical specif ications for the Cisco Unified IP Phone 7970 Series. • Physical and Operating En vironment Specif ications, page D-1 • Cable Specifica[...]

D-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix D Technical Specific ations Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/ 100/1000BaseT connection (labeled 10 /100/1000 SW). ?[...]

D-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix D Technical Specifications Network and Acce ss Port Pinouts Access Port Connector Ta b l e D - 3 describes the access port connec tor pinouts. T able D-3 Access P ort Connec tor Pi nouts Pin Number Function 1B I _ D B + [...]

D-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix D Technical Specific ations Network and Access Port Pino uts[...]

E-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 APPENDIX E Basic Phone Administration Steps This appendix pro vides minimum, basic confi guration steps for yo u to do the follo wing: • Add a ne w user to Cisco Uni fied Co mmunications Manager Administr ation • Configure a [...]

E-2 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Adding a User to Cisco Unified Communica tions Manager Adding a User to Cisco Un ified Communications Manager This section des cribes steps for add ing a user to Cisco U nified Commun[...]

E-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone Procedure Step 1 Choose User Management > End User , then click Add New . The End User Configurati on windo w appears. Step 2 In the User Information pane of t[...]

E-4 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone Make sure that the value compri ses 12 hexad ecimal charac ters. Example: 00127 F576611 (MA C address on john doe’ s phone) – Description—This is an option[...]

E-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone Note Calling Search Spaces are defined on the Ca lling Search Space Co nfiguration windo w of Cisco Unif ied Communications Manager Administrat ion ( Calling r ou[...]

E-6 Cisco Unified IP Phone 7970G/7971G-G E Administration Guide for Cisco Unified Communications Manag er 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone e. In the Call Picku p and Call Forw ard Settings pane of the Directory Number Configu ration windo w , choose the items (i.e. F orward All, Forward Bu sy Intern[...]

E-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Man ager 7.0 OL-15299-01 Appendix E Basic Phone Administration Ste ps Performing Final End Us er Co nfiguration Steps Performing Final End User Configuration Steps If you are not al ready on the End User Conf iguration page, ch oose User Management > [...]

IN-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 INDEX Symbols "more" Softkey Timer 4-18 .cnf.xml configuration file 2-7 Numerics 10/100/1000 PC po rt 3-2 See also access port 10/100/1000 SW po rt 3-2 See also network port 10/100 PC port 3-2 See also access port 10/10[...]

Index IN-2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 authenticator, in 802.1X 1-17 auto answer 5-2, B-1 Auto Call Select 4-18 auto dial 5-2, B-1 Auto Line Select 4-17 auto-pickup 5-2, B-1 auto-registration using 2-10 auxiliary VLAN 2-3 B background image configuring 6-5 creat[...]

Index IN-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 Cisco Unified IP Phone adding manually to Ci sco Unified Communicat ions Manager 2-12 adding to Cisco Unified Commu nications Manager 2-9 cleaning 9-17 configuration checklist 1-19 configuration requirements 1-18 configur[...]

Index IN-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Days Display Not A ctive 4-22, 6-8 Debug Display web p age 8-2, 8-10 Default Router 1-5 4-8 Device Authentication 4-32 device authentication 1-11 Device Confi guration menu displayin g 4-2 editing values 4-3 overview 4-1 su[...]

Index IN-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 feature buttons directories 1-3 help 1-3 messages 1-2 services 1-3 settings 1-3 features configuring on ph one, overview 1-8 configuring with Cisco Unified Com munications Manager, overview 1-8 informing users about 1-8 s[...]

Index IN-6 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Quality Reporting Tool (QRT) B-4 redial B-4 ring setting B-4 secure conference B-4 Services URL button B- 4 shared line B-4 silent mon itoring B-4 single button barge B-4 speed dialing B-4 Time-of-Day Routing B-4 touchscree[...]

Index IN-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 Services URL 4-15 hunt group 5-9, B-3 log out of hunt groups 5-10 Hypertext Transfer Protoco l See HTTP I icon lock 1-13 padlock 1-13 shield 1-13 idle display configuring 6-7 timeout 4-16 viewing settings 6-7 XML service [...]

Index IN-8 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Locally Significant Certif icate (LSC) 3-12 lock icon 1-13 Logging Display 4-24 log out of hunt groups B-3 Log server 4-27 M MAC address 4-6 malicious caller iden tificatio n (MCID ) 5-11, B-3 manufacturing install ed certi[...]

Index IN-9 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 network connect ivity, verifying 9-3 networki ng protocol 802.1X 1-4 BootP 1-4 CDP 1-4 CPPDP 1-4 DHCP 1-4 HTTP 1-4 IP 1-5 RTCP 1-5 RTP 1-5 SCCP 1-6 SIP 1-6 TCP 1-6 TFTP 1-6 TLS 1-6 UDP 1-6 networking protocols, supp orted[...]

Index IN-10 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 privacy 5-12, B-4 Private Line Automated Ringdown ( PLAR) 5-12, B-4 programmable butto ns, description 1-2 programmable lin e keys 5-13, B-4 protected call 1-13 description 1-14 protected calling all calls B-4 description [...]

Index IN-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 Security Configuration menu (o n Device Configuration menu) about 4-23 options GARP Enabled 4-24 Logging Display 4-24 PC Port Disabled 4-24 Security Mode 4-24 Voice VLAN Enabled 4-24 Web Access Enabled 4-24 Security Conf[...]

Index IN-12 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 submenus on 7-3 status messages 7-3 Status Messages screen 7-3 Status Messages web page 8-2, 8-10 Stream 0 web pa ge 8-10 Stream 1 web pa ge 8-2, 8-10 Stream 2 web pa ge 8-2, 8-10 Stream 3 web pa ge 8-2, 8-10 streaming sta[...]

Index IN-13 Cisco Unified IP Phone 7970G/7971G-GE Administration Gui de for Cisco Unified Comm unications Manager 7.0 OL-15299-01 redial 5-13 ring activity 5-13 services 5-14 Services URL button 5-14 shared line 5-14 silent monitoring 5-14 speed dialing 5-15 Time-of-Day Routing 5-15 touchscreen illumination disabli ng 5-15 transfer 5-15 video mode [...]

Index IN-14 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 documentation for A-2 providing r equired information t o A-1 providing suppo rt to A-1 subscribing to services A-3 V verifying firmware version 7-11 startup process 3-10 Video Capability Enabled 4-19 video mode 5-16, B-4 [...]