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Cisco Systems H.323/SIP manual

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Table of contents for the manual

  • Page 1

    Corporate Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 526-4100 A dministrator Guide Cisco Unif ied MeetingPlace H.323/SIP IP Gate w a y S of tw a re Re lease 5.2.1 Re vised: April 2006 Text Part Number: OL -6571-02[...]

  • Page 2

    THE SPECIFICATION S AND INFORMATION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICATION OF ANY PROD[...]

  • Page 3

    iii Administrator Guide for Cisco Un ified MeetingPlace H.323 SIP/IP Gateway Software Release 5.2.1 OL-6571-02 CONTENTS CHAPTER 1 Introducing Cisco Unified Mee tingPlace H.323/SIP IP Gateway Software Release 5.2.1 1-1 Audience 1-1 Scope 1-1 Naming Conventions Used in This Guide 1-2 New Features in This Release 1-2 Information About Cisco Unified Me[...]

  • Page 4

    Contents iv Administrator Guide for Cisco Unified MeetingPla ce H.323 SIP/IP Gateway Software Release 5.2.1 OL-6571-02 Upgrading to Cisco Unified Meetin gPlace H.323/SIP IPGW Software Release 5.2.1 From Cisco Unified MeetingPlace IP Gateway Rele ase 5. x 2-6 Upgrading to Cisco Unified Meetin gPlace H.323/SIP IP Gateway Software Release 5.2.1 From C[...]

  • Page 5

    Contents v Administrator Guide for Cisco Un ified MeetingPlace H.323 SIP/IP Gateway Software Release 5.2.1 OL-6571-02 Unable to Make Dial-Pad Key Selec tions When Using an H.323 Device 4-3 Checking the Cisco Unified MeetingPlace Au dio Se rver System When IP Ports Do Not Answer 4-4 Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Softwa[...]

  • Page 6

    Contents vi Administrator Guide for Cisco Unified MeetingPla ce H.323 SIP/IP Gateway Software Release 5.2.1 OL-6571-02[...]

  • Page 7

    CH A P T E R 1-1 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 This chapte r includes the fol lo wing sections: • Audience, page 1-1 • Scope, page 1-1 • Naming Con ventions Used in This Guide, page [...]

  • Page 8

    1-2 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 1 Introducing Cisco Unified MeetingPla ce H.323/SIP IP Gateway Software Release 5.2.1 Naming Conven tions Used in This Guide This guide does n ot prov ide information abou t conf iguring third-p arty , call-cont rol applications. [...]

  • Page 9

    1-3 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 1 Introducing Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified M eetingPlace H.323/SIP IP Gatewa y So ftware Release 5.2.1 Compone nts Information About Cisco Unified MeetingPl[...]

  • Page 10

    1-4 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 1 Introducing Cisco Unified MeetingPla ce H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Un ified MeetingPlace H.323/SIP IP Gate way Software Release 5.2.1 Components Cisco Unified MeetingPlace H.323/SIP IP Ga[...]

  • Page 11

    1-5 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 1 Introducing Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified M eetingPlace H.323/SIP IP Gatewa y So ftware Release 5.2.1 Compone nts Protocols That Cisco Unified Meetin gPlac[...]

  • Page 12

    1-6 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 1 Introducing Cisco Unified MeetingPla ce H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Un ified MeetingPlace H.323/SIP IP Gate way Software Release 5.2.1 Components H.323 clients can use out-of -band DTMF , [...]

  • Page 13

    1-7 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 1 Introducing Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified M eetingPlace H.323/SIP IP Gatewa y So ftware Release 5.2.1 Compone nts How PSTN and Cisco IP Phones Co mmunicate[...]

  • Page 14

    1-8 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 1 Introducing Cisco Unified MeetingPla ce H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Un ified MeetingPlace H.323/SIP IP Gate way Software Release 5.2.1 Components 3. Cisco Unif ied CallManager and Release [...]

  • Page 15

    1-9 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 1 Introducing Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified M eetingPlace H.323/SIP IP Gatewa y So ftware Release 5.2.1 Compone nts How H.323 Clients and Cisco SIP IP Phones[...]

  • Page 16

    1-10 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 1 Introducing Cisco Unified MeetingPla ce H.323/SIP IP Gateway Software Release 5.2.1 Additional References Additional References See to the follo wing documents for additional inf ormation: • Administrator Guide for Cisco Unif[...]

  • Page 17

    CH A P T E R 2-1 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 T o install Release 5.2 .1, perform the follo wing procedures in this order: • How t o Complete Prerequisites for Cisco Unif ied MeetingPlac[...]

  • Page 18

    2-2 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 2 Installin g Cisco Unified MeetingP lace H.3 23/SIP IP Gate way Software Release 5.2.1 How to Configure Cisco Unified CallMan ager for Use With Cisco Unified Mee tingP lace H.323/SIP IP Gateway Software • If a fire wall separa [...]

  • Page 19

    2-3 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 2 Installing Cisc o Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 How to Configure Cisco Unified CallM anager for Use With Cisco Unified MeetingPlace H.323/SIP IP Gateway Step 5 Click the Add a New Gatewa y link[...]

  • Page 20

    2-4 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 2 Installin g Cisco Unified MeetingP lace H.3 23/SIP IP Gate way Software Release 5.2.1 How to Configure Cisco Unified CallMan ager for Use With Cisco Unified Mee tingP lace H.323/SIP IP Gateway Software Step 9 Click Insert . Assi[...]

  • Page 21

    2-5 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 2 Installing Cisc o Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 4 Enter the informat ion in Ta b l e 2 [...]

  • Page 22

    2-6 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 2 Installin g Cisco Unified MeetingP lace H.3 23/SIP IP Gate way Software Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installing Cisco Unified MeetingPlace H.3[...]

  • Page 23

    2-7 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 2 Installing Cisc o Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 2 Install Release 5.2.1b y using the pr[...]

  • Page 24

    2-8 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 2 Installin g Cisco Unified MeetingP lace H.3 23/SIP IP Gate way Software Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 7 In the Cisco Unified MeetingPlace [...]

  • Page 25

    2-9 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 2 Installing Cisc o Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 8 Click OK. Step 9 T o apply the conf i[...]

  • Page 26

    2-10 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 2 Installin g Cisco Unified MeetingP lace H.3 23/SIP IP Gate way Software Release 5.2.1 How to Install or Upgrade to Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1[...]

  • Page 27

    CH A P T E R 3-1 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 This chapter pro vides procedures for conf iguringR elease 5.2.1 and includes the follow ing sections: • Information Ab out Conf iguring Ci[...]

  • Page 28

    3-2 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 3 Con figuring Cisco Unified MeetingP lace H.323/SI P IP Gateway Software Release 5.2.1 Information About Configur ing Cisco Unified MeetingPlace H.323/SI P IP Gateway Software Release 5.2.1 Note If you are using an IP PBX that ru[...]

  • Page 29

    3-3 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 3 Configuring Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified MeetingPlace H.323/SIP IP Ga teway Software Release 5.2.1 How to Configure Cisco Unified MeetingPlace H.323/SIP IP[...]

  • Page 30

    3-4 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 3 Con figuring Cisco Unified MeetingP lace H.323/SI P IP Gateway Software Release 5.2.1 How to Configure Cisc o Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Configuring Cisco Unified MeetingPlace H.323/SIP IP G[...]

  • Page 31

    3-5 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 3 Configuring Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified MeetingPlace H.323/SIP IP Ga teway Software Release 5.2.1 Ti p Y ou can also access Release 5.2.1 confi guration s[...]

  • Page 32

    3-6 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 3 Con figuring Cisco Unified MeetingP lace H.323/SI P IP Gateway Software Release 5.2.1 How to Configure Cisc o Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 4 T o accept the settings, click Submit . Step 5[...]

  • Page 33

    3-7 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 3 Configuring Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Co nfiguring Cisco Uni fied MeetingPlace H. 323/SIP IP Gatewa y Software Release 5.2.1 for Use With Information About Configuri[...]

  • Page 34

    3-8 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 3 Con figuring Cisco Unified MeetingP lace H.323/SI P IP Gateway Software Release 5.2.1 Information About Configuring Multiple Cisco Unifie d MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 5 Click OK to apply your s[...]

  • Page 35

    3-9 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 3 Configuring Ci sco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Reservatio nless Si ngle Number Access Configuration • [*]—Matches 0 or more occurrences of the preced ing digit. Step 5 En[...]

  • Page 36

    3-10 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 3 Con figuring Cisco Unified MeetingP lace H.323/SI P IP Gateway Software Release 5.2.1 Information About Reverse Connec tion to the MeetingPlace Audio Server System Configuration Note Gateways must support the Session Initiation[...]

  • Page 37

    CH A P T E R 4-1 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 This chapter pro vides troubleshooting tips about th e follow ing topics for probl ems that can occur after installing and conf iguring R[...]

  • Page 38

    4-2 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 4 Tro ubleshooting Ci sc o Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Caller Connectivity Troubleshooting Caller Connectivity • Unable to Make Calls From a Cisco IP Ph one, page 4-2 • Unab[...]

  • Page 39

    4-3 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 Troublesh ooting Caller Connectivity Dead Air Heard When Using an H.323 Device Pos s ib le C au se —Data packets transmitted across IP are [...]

  • Page 40

    4-4 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 4 Tro ubleshooting Ci sc o Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Caller Connectivity Checking the Cisco Unified MeetingPlace Audio Server System When IP Ports Do Not Answer Step 1 Check t[...]

  • Page 41

    4-5 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 Troublesh ooting Caller Connectivity Step 6 V erify that soft pho nes are not running on the gate way . Step 7 If Cisco Unified MeetingPlace [...]

  • Page 42

    4-6 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 4 Tro ubleshooting Ci sc o Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Caller Connectivity Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 When IP Calls Conn[...]

  • Page 43

    4-7 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 Troublesh ooting Caller Connectivity Checking the Cisco Unified MeetingPlace Audio Server System When Unable to Dial Out on IP Ports Step 1 V[...]

  • Page 44

    4-8 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 4 Tro ubleshooting Ci sc o Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Audio Problems Step 5 V erify that the E.164 Addr ess and H.323 ID f ields are correct for H.323 outdials. Step 6 V erify [...]

  • Page 45

    4-9 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Softwar e Release 5.2.1 Troubleshooting Audio Prob lems Echo Pos s ib le C au se —The caller is using a lo w-quality headset with Cisco IP ph one. Correctiv e Acti[...]

  • Page 46

    4-10 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Chapter 4 Tro ubleshooting Ci sc o Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Audio Problems[...]

  • Page 47

    A-1 Administrator Guide for Cisco Unified MeetingPlac e H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 APPENDIX A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheets Information About the Cisco Unifie d MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheet Before you insta[...]

  • Page 48

    A-2 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Appendix A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheets Information About the Cisc o Unified MeetingPlace H.323/SIP IP Gate way Software Release 5 .2.1 Dial Plan Information About the Cisc[...]

  • Page 49

    A-3 Administrator Guide for Cisco Un ified MeetingPlace H.323/SI P IP Gateway Software Release 5.2.1 OL-6571-02 Appendix A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5. 2.1 Installatio n Worksheets Information About the Cisco Unified MeetingPlace H.323/ SIP IP Gateway Software Relea se 5.2.1 Dial Plan For Cisco Unif ied Mee ti[...]

  • Page 50

    A-4 Administrator Guide for Cisco Unified MeetingPla ce H.323/SIP IP Gateway Soft ware Release 5.2.1 OL-6571-02 Appendix A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheets Information About the Cisc o Unified MeetingPlace H.323/SIP IP Gate way Software Release 5 .2.1 Dial Plan[...]

  • Page 51

    IN-1 Administrator Guide for Cisco Un ified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 INDEX A audio qual ity during a meeting 1-6 troubleshooting 4-8 C call-control software see Cisco Unified MeetingPla ce H.323/SIP IP Gateway Cisco IP phones about 1-7 communicating with Cisco Un ified MeetingPlace H.323/SIP IP Gateway 1-9[...]

  • Page 52

    Index IN-2 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 in band 1-5 out of band 1-5 out of band and SIP 1-5 support for 1-5 dual tone multi-frequency see DTMF E endpoints supported 1-6 supported by SIP 1-5 F fast busy signal, troublesho oting 4-3 G G.711 codec and Cisco Un ified MeetingP[...]

  • Page 53

    Index IN-3 Administrator Guide for Cisco Un ified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 S SIP phones see Cisco IP phones SIP protocol see protocols SSP protocol see protocols T telepho ny standards supported 1-4 troubleshooting audio problems 4-8 caller connectivity 4-2 Cisco IP phones 4-3 Cisco Unified MeetingPlace H.[...]

  • Page 54

    Index IN-4 Administrator Guide for Cisco Unified MeetingPl ace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02[...]