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Cisco Systems SMTP manual

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Table of contents for the manual

  • Page 1

    Corporate Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 526-4100 A dministration Guide f or Cisco Unif ied MeetingPlace SMTP E-Mail Gate w a y Re lease 5.4 Ju ly 28, 20 06 Text Part Number: OL -11018-01[...]

  • Page 2

    THE SPECIFICATION S AND INFORMAT ION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJECT T O CHANGE WITH OUT NOTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICAT ION OF ANY [...]

  • Page 3

    iii Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 CONTENTS Preface v Purpose v Audience v Naming Conventions v Documentation Conventions vi Cisco Unified MeetingPlace Documentation vii Obtaining Documentation vii Cisco.com vii Product Documentation DVD viii Ordering Documentation viii Documentation[...]

  • Page 4

    Contents iv Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Understanding the Con figuring the E-Mail Gateway Dialog Box 3-2 Setting E-Mail Notification Parameters 3-3 Understanding th e Notifications Dialog Box 3-4 Changing the Cisco Unified MeetingPlace Gateway SIM Configuration 3-5 Understanding t[...]

  • Page 5

    v Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface See the follo wing sections: • Purpose, page v • Audience, p age v • Naming Con v entions, page v • Documentation Co n ven tions, page vi • Cisco Unif ied MeetingPlace Documentation, page vii • Obtaining Documen tation, page vi i ?[...]

  • Page 6

    vi Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Documentation Co nventions Documentation Conventions Ta b l e 1 Pr oduct Naming Con ventions Te r m Definition Referred to in This Document As Cisco Unif ied MeetingPl ace 8100 series server Includes Cisco Unified MeetingPlace 8106 and Cisco [...]

  • Page 7

    vii Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Cisco Unified MeetingPlace Doc umentation Cisco Unif ied MeetingPlace documentatio n also uses the follo wing con ventions: Note Means reader take n ote. Notes contain helpful sugg esti ons or references to mate rial not co vered in the docu[...]

  • Page 8

    viii Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Documentation Fe edback Y ou can access international Cisco w ebsites at this URL: http://www .cisco.com/p ublic/countries_languages.shtml Product Documentation DVD The Product Documentation DVD is a comprehensi ve library of technical prod[...]

  • Page 9

    ix Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Cisco Product Security Overview From this site, you will f ind information abo ut how to : • Report security vulnerabi lities in Cisco products. • Obtain assistance with secur ity incidents that in volve Cisco p roducts. • Register to r[...]

  • Page 10

    x Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Obtaining Technica l Assistance Obtaining Technical Assistance Cisco T echnical Support pro vides 24-hour -a-day aw ard-winning techni cal assistance. The Cisco T echnical Support & Documentat ion website on Cisco.com features extensi v e [...]

  • Page 11

    xi Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Obtaining Additional Publ ications and Information For a complete list of Cisco T AC con tacts, go to this URL: http://www .cisco.com/techsupport/co ntacts Definitions of Service Request Severity T o ensure th at all service re quests are rep[...]

  • Page 12

    xii Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Obtaining Additional Pub lications and Information • iQ Magazine is the quarterly pub lication from Ci sco Systems designed to help gro wing companies learn ho w they can use technolog y to increase re venue, streamline their busi ness, an[...]

  • Page 13

    CH A P T E R 1-1 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 1 Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway See the follo wing sections in this chapter: • About Cisco Unif ied MeetingPlace SMTP E-Mail Gate way , page 1-1 • Ho w E-Mail Notif ication W orks, page 1-1 About Cisco [...]

  • Page 14

    1-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 1 Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway How E-Mail Notification Works – Gets the schedule notif ication from the post of fice. – V erif ies that the user prof ile of the sche duler is conf igured to send notif icatio[...]

  • Page 15

    CH A P T E R 2-1 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway This chapter d escribes how to install C isco Unified Meeting Place SMTP E-M ail Gateway. See the follo wing sections: • Preparing for the Installation, page 2-1 • Install[...]

  • Page 16

    2-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Installing the Cisco Unifi ed MeetingPlace Gateway SIM Installing the Cisco Unified MeetingPlace Gateway SIM Y ou must install Cisco Unif ied MeetingPlace SMTP E-Mail Gatew ay Relea[...]

  • Page 17

    2-3 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 2 Installing Cisco Un ified MeetingPlace SMTP E-Mail Gateway Installing Cisco Unified M ee tingPlace SMTP E-Mail Gateway Step 6 In the f ield, enter the IP ad dress of the computer on which you w ant to install Gate way SI M and click Next [...]

  • Page 18

    2-4 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Installing Cisco Unified Mee tingPlace SMTP E-Mail Gateway Step 7 In the SMTP Server Information d ialog box, do the follo wing: a. In the Server f ield, enter the hostname or IP ad[...]

  • Page 19

    2-5 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 2 Installing Cisco Un ified MeetingPlace SMTP E-Mail Gateway Verifying the Cisco Unified MeetingP lace SMTP E-Mail Gateway Installation Step 15 Click Finish . Note If the InstallShield W izard w as unable to copy certain f iles during th e [...]

  • Page 20

    2-6 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Uninstalling Cisco Unified Mee tingPlace SMTP E-Mail Gateway Step 2 If you stopped the MeetingPl ace SMTP Gatew ay service before you stopped th e MeetingPlace Notifi cation Gate wa[...]

  • Page 21

    CH A P T E R 3-1 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation This chapter describe s how to configure your Cisco Unified MeetingPla ce SMTP E-Mail Gateway for operation. See the follo wing sections: • Accessing and [...]

  • Page 22

    3-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 3 Configuring the Cisco U nified MeetingPlace SMTP E -Mail Gateway fo r Operation Accessing and Configuring the Cisco Unified Meetin gPlace Gateway Configurations Tool • Click the Not Requir ed radio b utton when the e-mail serv er does no[...]

  • Page 23

    3-3 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 3 Configuring the Cisco Unified MeetingPlac e SMTP E-Ma il Gateway for Operation Setting E-Mail Notification Parameters Setting E-Mail Notification Parameters Y o u can conf igure the Cisco Un ified MeetingPl ace SMTP E-Mail Gate w ay to pl[...]

  • Page 24

    3-4 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 3 Configuring the Cisco U nified MeetingPlace SMTP E -Mail Gateway fo r Operation Setting E-Mail Notification Parameters authentica tion. Y ou can also spe cify that th e Cisc o Unified MeetingPlace S MTP E-Mail Ga tew ay use a URL in the no[...]

  • Page 25

    3-5 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 3 Configuring the Cisco Unified MeetingPlac e SMTP E-Ma il Gateway for Operation Changing the Cisco Unified MeetingPlac e Gateway SIM Config uration Changing the Cisco Unified MeetingPlace Gateway SIM Configuration The Gate way SIM facili t[...]

  • Page 26

    3-6 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 3 Configuring the Cisco U nified MeetingPlace SMTP E -Mail Gateway fo r Operation Changing the Cisco Unified Meetin gPlace Gateway SIM Configuration To Change Parameters in the Cisco Unified MeetingPlace Gateway SIM Step 1 On the computer on[...]

  • Page 27

    3-7 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 3 Configuring the Cisco Unified MeetingPlac e SMTP E-Ma il Gateway for Operation Changing the Cisco Unified MeetingPlac e Gateway SIM Config uration Ta b l e 3-4 describes elem ents in the MeetingPlace Serv er Entry dialog box. Ta b l e 3-4[...]

  • Page 28

    3-8 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 3 Configuring the Cisco U nified MeetingPlace SMTP E -Mail Gateway fo r Operation Changing the Cisco Unified Meetin gPlace Gateway SIM Configuration[...]

  • Page 29

    CH A P T E R 4-1 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 4 Customizing Meeting Notifications This chapter describes ho w you can cu stomize the information in the notices t hat Cisco Unified MeetingPlace SMTP E-Mail Gate way distr ibutes to meet ing participants. See the follo wing sections:[...]

  • Page 30

    4-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 4 Customizing Meeting Notifications How to Customize a Notification Template • Information about ho w to acce ss recordings o f the meeting How to Customize a Notification Template See the follo wing sections for informat ion on customizin[...]

  • Page 31

    4-3 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 4 Custom izing Meeting Notifications How to Customize a Notification Template Identifying Notification Templates The notif ication templates that Ci sco Unifi ed MeetingPlace uses are as follo ws: • NotifySchedule.tpl —Used to generate [...]

  • Page 32

    4-4 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 4 Customizing Meeting Notifications How to Customize a Notification Template To Edit a Notification Template W e recommend that you mak e backup copies of templ ate fil es that you want to modi fy . Y ou can copy the fi le to another folder [...]

  • Page 33

    4-5 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 4 Custom izing Meeting Notifications How to Add Access Information in MeetingTime How to Add Access Information in MeetingTime Users may require additiona l instruction or information to acce ss Cisco Unif ied MeetingPlace meetings in your [...]

  • Page 34

    4-6 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 4 Customizing Meeting Notifications Activating Notification About Meeting Schedules To Add Instruction Information Step 1 Start MeetingT ime and log in to the Ci sco Unified Meet ingPlace A udio Server. Step 2 Click File > Open Register B[...]

  • Page 35

    4-7 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 4 Custom izing Meeting Notifications Activating Notification About Meeting Schedules • Notify a meeting scheduler that cons ecuti ve meetings were not atten ded This allo ws Cisco Unif ied MeetingPlace t o send a notif icat ion to the mee[...]

  • Page 36

    4-8 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 4 Customizing Meeting Notifications Activating Notification About Meeting Schedules[...]

  • Page 37

    CH A P T E R 5-1 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 5 Troubleshooting This chapter e xplains ho w to troubleshoo t problems that can occur after inst alling Cisco Unif ied MeetingPlace SMTP E-Mail Gate way. See the follo wing sections: • Resolving Connecti vity Problems, pag e 5-1 •[...]

  • Page 38

    5-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 5 Tro ubleshooting Resolving Attend Link Problems If MPNotify reco rds do not appear, v erify that th e hostname for the Cisco Unified MeetingPl ace Audio Server entered in th e E-Mail Gatewa y tab of the Cisc o Unif ied MeetingPlace Gate w [...]

  • Page 39

    5-3 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 5 Troubleshooting Resolving Meeting Notification Problems To Check the Profile of an Invited User Step 1 Log in to MeetingT ime. Step 2 Click File > Open Register Book > Conf igur e . Step 3 Locate the User Informa tion sectio n and c[...]

  • Page 40

    5-4 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 5 Tro ubleshooting Resolving Notifica tion Language Problems Step 5 Click Done . V erify that the mailbox mapping is correct b y doing the follo wing pr ocedure. To Verify Mailbox Mapping Step 1 In the deskto p on which the Cisco Un ified Me[...]

  • Page 41

    5-5 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 5 Troubleshooting Resolving No tification Time Zone Proble ms Step 5 Check the radio b utton for the method t hat you want to use to search the records for this user , and enter the appropriate v alue in th e “Begins wit h” fiel d. The [...]

  • Page 42

    5-6 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 5 Tro ubleshooting Resolving Problems w ith Meeting Attachments Resolving Problems with Meeting Attachments Q. Why are attach ments for mee tings that w ere schedul ed using Mee tingTime or ov er the web no t being receiv ed by the in vited [...]

  • Page 43

    A-1 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 APPENDIX A Tags You Can Use in No tification Templates Ta b l e A-1 lists and def ines the tags that you can u se in notif ication templates. Fo r instructions on modifying a notif ication template, see Chapter 4 , “Customizing Meeting Notif icati[...]

  • Page 44

    A-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Appendix A Tag s You Can Use in Notific ation Templates Meeting ID <!--#Cisco MTGID --> Inserts the meeting ID. Meeting date <!--#Cisco Month --> <!--#Cisco Month language=006 -- > <!--#Cisco Day -->, <!--#Cisco Y ear --&g[...]

  • Page 45

    A-3 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Appendix A Tags You Can Use in Notification Templates Pre vious meeting month <!--#Cisco MonthPrev --> <!--#Cisco MonthPre v language=006 --> Inserts the month of the pre vious meeting. The numeri c tag allo ws language-specif ic data to[...]

  • Page 46

    A-4 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Appendix A Tag s You Can Use in Notific ation Templates Ta b l e A-2 lists the language mapping that you can u se in tags. This tag is not intended to ha ve a label <!--#Cisco ReschedReason --> Inserts text that desc ribes what has changed abo[...]

  • Page 47

    IN-1 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 INDEX A alarm table, logging gateway erro rs 3-5 attachment s, troublesho oting 5-6 authentication option about 2-4 account name and password 2-2, 2-4 B browser, version 5-2 C Cisco MCS requirements 2-1 Cisco Unified MeetingPlace Audio Server hostn[...]

  • Page 48

    Index IN-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Ma il Gateway Re lease 5.4 OL-11018-01 O option key requirements 2-1 R recurring meetings e-mail notification when ending 4-6 e-mail notification when no one attends 4-7 T tags used to customize e-mail not ification templates 4-3 templates for e-mail notifications 4-1 types used[...]