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Cisco Systems MD-110 manual

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Table of contents for the manual

  • Page 1

    Corporate Headquarters Cisco S yste ms, Inc . 170 W est Tasma n Drive San Jose , CA 95134 -1706 USA http://ww w.cisco. com Tel: 408 526-400 0 800 55 3-N ETS ( 6387 ) Fax: 408 526- 4100 Ericsson MD-1 1 0 S erial Integration Guide Cisco Unit y Text Pa rt Num ber: OL- 1290-01[...]

  • Page 2

    THE SPECIFICA TIONS AND INFORMA TION REGARDI NG THE PR ODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTI CE. ALL ST A TEM ENTS, INFORMA TION, AND RECOM MEND A TIONS IN T HIS MANUAL ARE BELIEVED TO BE ACCURA TE BUT ARE PRESENTED WITHOUT W ARRANTY OF ANY KIND, EXPRES S OR IMPLIED. USERS MUST T AKE FULL RESPONSIBILIT Y FOR THEIR APPLICA TIO N O[...]

  • Page 3

    iii Ericsson MD-110 Serial Integration Guide OL-1290-01 CONTENTS Preface v Pur pose v Audienc e v Organi zation vi Convent ions vi Cisco Uni ty Documentati on vii Obtain ing Documentat ion viii Obtain ing Technica l Assistance x CHAPTER 1 Ericsso n MD-110 Serial Int egration 1- 1 Integr ation Overvie w 1-1 Integr ation Descrip t ion 1-3 Config urin[...]

  • Page 4

    Contents iv Ericsson MD-110 Serial Integration Guide OL-1290-01 Shutti ng Down or Restar ting the Cisco Unity Server A- 2 Start ing th e Cisc o Unity Softw are A-2 APPENDI X B Assigni ng Dialogic Ports for a Dual Phon e System Integration B-1[...]

  • Page 5

    v Ericsson MD-110 Serial Integration Guide OL-1290-01 Preface This p r ef ace descri bes the p urpose , audience, or ganizati o n, and con ve ntions of t he Ericsson MD -110 Se rial Integr a tion Guid e . It also provides infor mation on how to obtain relat e d documentatio n . Purpose The Ericsson MD -110 Se rial Integr a tion Guid e provides inst[...]

  • Page 6

    Preface Organiza tion vi Ericsson MD-110 Serial Integration Guide OL-1290-01 Organization Chapter 1 of the Ericsson MD-110 Serial I nte g r ation G uide de scribes the s teps needed to integrate th e phone sys tem and the voice me ssaging syste m. Chapter 2 descri bes the s teps n eeded for a “ dual phone syst em integr ation ” — an inte grat[...]

  • Page 7

    vii Ericsson MD-110 Serial Integration Guide OL-1290-01 Preface Cis co Uni ty Docu mentat ion The Ericsson MD -110 Se rial Integr a tion Guid e also uses th e foll o wing convention: Cautio n Means re a d e r b e c a re f u l . In this situation, you m ig ht do something tha t cou ld result in equi pment dam age or loss of data. Cisco Unity Do cume[...]

  • Page 8

    Preface Obtaining Documentation viii Ericsson MD-110 Serial Integration Guide OL-1290-01 Obtaining Documentation The follo wing sections pro vide sources for obta inin g docum e ntation fr o m Cisco Systems. World Wid e Web Y ou can a ccess the mo st curren t Cisco docu mentati on on the W orld Wide W e b at the follo wing sites: • http://www .ci[...]

  • Page 9

    ix Ericsson MD-110 Serial Integration Guide OL-1290-01 Preface Obt aining Do cumentat ion Documenta tion CD-ROM Cisco docum entation and ad ditional l iterature are a vai lable in a CD-R OM packag e, whi ch ship s with your produc t. The D ocume ntation CD-R OM is updated monthly an d may be mo re curren t than prin ted docum entatio n. The CD-ROM [...]

  • Page 10

    Preface Obtainin g Technical Assist ance x Ericsson MD-110 Serial Integration Guide OL-1290-01 Obtaining Tech nical Assistance Cisco pr ovides Cisco.co m as a start ing point for all technical assi s tance. Custome rs and p artners c an obt ain doc umentat ion, trou bleshoo ting tips, and sample conf igurati ons from o nline tools. F o r Cis co.com[...]

  • Page 11

    xi Ericsson MD-110 Serial Integration Guide OL-1290-01 Preface Obtaini ng T echnical Assi stance Contacting TAC by Using the Cisco TAC Website If you have a priorit y lev el 3 (P3) or priori ty level 4 (P4) p roblem , cont act T A C by going to the T A C websi te: http://www .cisco .com/tac P3 and P4 level problems are defined as follows: • P3 ?[...]

  • Page 12

    Preface Obtainin g Technical Assist ance xii Ericsson MD-110 Serial Integration Guide OL-1290-01[...]

  • Page 13

    C HAPTER 1-1 Ericsson MD-110 Serial Integration Guide OL-1290-01 1 Ericsson MD-110 Serial Integration Integration Overview Before per forming the f ollo wing integration steps, confir m that the Cisco Unity ™ serv er is ready for the inte gration by com p leting the appropriat e tasks in Chapters 1 through 3 of the Cisco U nity Installa tion Guid[...]

  • Page 14

    Chapter 1 Ericsson MD-110 Serial Integration Integra tion Overv iew 1-2 Ericsson MD-110 Serial Integration Guide OL-1290-01 Requirements The Eri csson MD-110 i ntegration suppo rts configurations of t he following compone nts: Phon e System • Ericsson M D-110 • Software le vel BC6 or later • ICU car d installed to provide the seri al data por[...]

  • Page 15

    1-3 Ericsson MD-110 Serial Integration Guide OL-1290-01 Chapter 1 Ericsson MD -110 Serial Integration Integration Description Integration Description The Eri csson MD-1 10 integration uses a data link, which con sists of an RS-2 32 seria l cable co nnecting the phon e syste m and the Cisc o Unity serve r . The voice messaging lines from the pho n e[...]

  • Page 16

    Chapter 1 Ericsson MD-110 Serial Integration Integra tion Descript ion 1-4 Ericsson MD-110 Serial Integration Guide OL-1290-01 Integration Features The Ericsson MD-110 integ ration with Cisc o Unity provide s the f ollo wing featu res: Call fo rward to personal greeting When an incom ing call is routed to an unanswered or b usy extension, the call [...]

  • Page 17

    1-5 Ericsson MD-110 Serial Integration Guide OL-1290-01 Chapter 1 Ericsson MD -110 Serial Integration Configuring Cisco Unity for the Integration Configuring Cisco Unity for the Integrati on After ensurin g that the Cisco Unity serv er is ready for the inte gration by comp leting t he appropr iate t asks in Ch apter s 1 thro ugh 3 of the Cisco Unit[...]

  • Page 18

    Chapter 1 Ericsson MD-110 Serial Integration Configurin g Cisco Unity for the Integration 1-6 Ericsson MD-110 Serial Integration Guide OL-1290-01 To enter port settings Step 1 In the Cisco Unity Administrator , go to Syst em > Port s . Step 2 Select a port in the table. Step 3 Indicate the setti n gs for the port. For a hunt group , use the firs[...]

  • Page 19

    1-7 Ericsson MD-110 Serial Integration Guide OL-1290-01 Chapter 1 Ericsson MD -110 Serial Integration Program ming the Phon e System Step 6 Sav e the f ile and clos e the text e d ito r . Step 7 For the setting to take ef fect, exit the Cisco Unity softwar e, then restart the serv er . For more infor m ation, se e the appendix, “ Exiti ng and Sta[...]

  • Page 20

    Chapter 1 Ericsson MD-110 Serial Integration Program ming the Phone Sys tem 1-8 Ericsson MD-110 Serial Integration Guide OL-1290-01 Step 3 Use the GH command t o create a hun t group for t he voice messaging por ts. Make sure that the phone syste m sends calls onl y to Cisco Unit y voice ports that are set to Answer Calls on th e System > Ports [...]

  • Page 21

    1-9 Ericsson MD-110 Serial Integration Guide OL-1290-01 Chapter 1 Ericsson MD -110 Serial Integration Testing the Integration Testing the Integration T o test wheth er Cisco Unity and the phone syste m are inte grated co rrectly , perform the p rocedur es in the order li sted. If any of the steps indicate s a failure , see the follo wing documentat[...]

  • Page 22

    Chapter 1 Ericsson MD-110 Serial Integration Test ing th e In tegra tion 1-10 Ericsson MD-110 Serial Integration Guide OL-1290-01 Step 11 U nder Messa ge W a iting I ndicator s (M WIs), ch eck Use MWI f or Message Notif icati o n . Step 12 In the E xtension field, ente r x . Step 13 Click the S ave ic on. Step 14 O pen the Status Mo nitor by doing [...]

  • Page 23

    1-11 Ericsson MD-110 Serial Integration Guide OL-1290-01 Chapter 1 Ericsson MD -110 Serial Integration Testing the Integration Step 10 Conf irm that the MWI on Phone 1 is acti vate d . The act iv ated MWI means th at the phone system and Cisco Unity are succe ss fully inte grated for turning on MWIs. To test an in ternal call with release transfer [...]

  • Page 24

    Chapter 1 Ericsson MD-110 Serial Integration Test ing th e In tegra tion 1-12 Ericsson MD-110 Serial Integration Guide OL-1290-01 Step 3 Set the Rings to W ait For f ield to 3 . Step 4 Click the Save icon. To test supervised transfer Step 1 From Phon e 2, enter the acc ess code necessar y to get an outsid e line, then enter the number out side call[...]

  • Page 25

    1-13 Ericsson MD-110 Serial Integration Guide OL-1290-01 Chapter 1 Ericsson MD -110 Serial Integration Testing the Integration Step 2 Under Transfer Incom ing Calls, cli ck No (Send Direc t ly to Subscriber ’ s Gr eeting) . Step 3 In the navigation ba r , click Pr o f ile to go to Subsc r ibers > Subscribers > Pr of ile. Step 4 In the Exten[...]

  • Page 26

    Chapter 1 Ericsson MD-110 Serial Integration Test ing th e In tegra tion 1-14 Ericsson MD-110 Serial Integration Guide OL-1290-01[...]

  • Page 27

    C HAPTER 2-1 Ericsson MD-110 Serial Integration Guide OL-1290-01 2 Dual Phone System Integration Cisco Unit y can be i ntegrated wit h one each o f the foll o wing phon e system s at the same time: • A traditiona l, circuit- switched pho ne system. Any traditional phone syst em that Cisco Unity inte grates wi th can be used in a dual phone system[...]

  • Page 28

    Chapter 2 Dual Phone System Integration Dual Phon e System In tegration O verview 2-2 Ericsson MD-110 Serial Integration Guide OL-1290-01 2. Integ rate the tra d itional phone system and Cisco Unity. See Chapter 1 of this inte gration guide. 3. Install Cisc o CallMa nager . 4. Inte grate Cisco CallMa nager and Cis c o Unit y. See the PDF of the Cis[...]

  • Page 29

    2-3 Ericsson MD-110 Serial Integration Guide OL-1290-01 Chapt er 2 Dual Pho ne Sy stem Inte grati on Changing Cisco Unity Administrator Settings 5. Change the Cisco Unity Administr a tor setting s. See the “ Changi ng Cisco Unity Administra to r Setti n gs ” section o n page 2- 3 . Requirements The dual p hone system inte gration supports conf [...]

  • Page 30

    Chapter 2 Dual Phone System Integration Changing Cisco U nity Adm inistrator Se ttings 2-4 Ericsson MD-110 Serial Integration Guide OL-1290-01 Cautio n Specify set tings for the traditional phone syst em before specif ying settings for Cisco CallM anager . Y o u must proce ed in this o rder , or t he integration m ay not work. 2. Specify sett ings [...]

  • Page 31

    2-5 Ericsson MD-110 Serial Integration Guide OL-1290-01 Chapt er 2 Dual Pho ne Sy stem Inte grati on Changing Cisco Unity Administrator Settings Step 3 Adjust other settings as appropr iate. For more informa tion about the oth e r settings on the Switch page, see the online Help in th e Cisco Unity Administrator. Step 4 Click the Save icon, then cl[...]

  • Page 32

    Chapter 2 Dual Phone System Integration Changing Cisco U nity Adm inistrator Se ttings 2-6 Ericsson MD-110 Serial Integration Guide OL-1290-01 Step 2 In the Por t Assignments section, indicate the range of p orts to be a ssigned to the tradit ional ph one sy stem. The por t rang e for t he t raditio nal ph one syst em is port 1 through x , w her e [...]

  • Page 33

    2-7 Ericsson MD-110 Serial Integration Guide OL-1290-01 Chapt er 2 Dual Pho ne Sy stem Inte grati on Changing Cisco Unity Administrator Settings To select wh ich phone syste m subscribers an d call handlers u se For ex isting subscriber templates, subscribe r acco unts, and c a ll han dlers, Cisco Unity uses th e tra ditional pho ne syste m as it s[...]

  • Page 34

    Chapter 2 Dual Phone System Integration Changing the N umber of Installed Ports 2-8 Ericsson MD-110 Serial Integration Guide OL-1290-01 Step 2 For each de vice, in the Switch list select the phon e system that Cisco Unit y uses to dial ou t when notifyi ng subscrib ers of new messages. Ea ch notificati on device can be ass ociated with a spe cif ic[...]

  • Page 35

    2-9 Ericsson MD-110 Serial Integration Guide OL-1290-01 Chapt er 2 Dual Pho ne Sy stem Inte grati on Changin g the Number of In stalled Port s If you completel y remov e the traditional phone system, you must adjust the port assignme nts for Cis co CallManage r on the System > Ports page, after the v o ice cards and v oice card softw are used in[...]

  • Page 36

    Chapter 2 Dual Phone System Integration Changing the N umber of Installed Ports 2-10 Ericsson MD-110 Serial Integration Guide OL-1290-01 Step 10 Restar t the Cisco Unity se rver .[...]

  • Page 37

    A-1 Ericsson MD-110 Serial Integration Guide OL-1290-01 APPENDIX A Exiting and Starting the Cisco Unity Software and Server Exiting the Cisco Unity Software This section pro vides two procedures for exiti ng the softw are: from the Cisco Uni ty server and from anot her com puter . To exit the Cisco U nity software from the Cisco Unity server Step 1[...]

  • Page 38

    Appendi x A Exiting and Starting the Cisco Unity Software and Ser ver Shutting Down or Restarting the Cisco Unity Server A-2 Ericsson MD-110 Serial Integration Guide OL-1290-01 Step 3 In the C isco U nity St atus Monitor , under Sh utting Do wn Unity , choos e a metho d : Cisco Unit y stops running after all cal ls are finished, or Cisco Unity in t[...]

  • Page 39

    A-3 Ericsson MD-110 Serial Integration Guide OL-1290-01 Appendi x A Exiting a nd Starting the Cisco U nity Sof tware and Server Starting the Cisc o Unity Software Cisco Unity is a W indows 2000 ser vice that is conf igured to start automatically when you turn on or restart the serv er . Do one of the follo wing procedures only if you exite d the Ci[...]

  • Page 40

    Appendi x A Exiting and Starting the Cisco Unity Software and Ser ver Starting the Cisco Unity Software A-4 Ericsson MD-110 Serial Integration Guide OL-1290-01[...]

  • Page 41

    B-1 Ericsson MD-110 Serial Integration Guide OL-1290-01 APPENDIX B Assigning Dialogic Ports for a Dual Phone System Integration In a dua l phone system in tegration, C isco Unity assigns a voice messagi ng port to the tradition al p hone system for e very port a vailable on the installed v oice cards before assigning voice messa ging por ts to Ci s[...]

  • Page 42

    Appendix B Assigni ng Dialogic Ports for a Dual Phone Syste m Integration B-2 Ericsson MD-110 Serial Integration Guide OL-1290-01 To set the Port assignments in the Registry Step 1 On the Cisc o Unity se rver , click Start > Run . Step 2 In the Open f ield, enter Regedit an d press En ter . Th e Re gistry Editor appears. Step 3 Go to HKEY_LOCA L[...]