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A good user manual
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Table of contents for the manual
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Page 1
CH A P T E R 6-1 Cisco Unified IP Phone Administ ration Guide for Cisc o Unified Communications Man ager 8.0 OL-21035-01 6 Troubleshooting and Maintenance This chapter provi des information that can assist you in tr oubleshooting probl ems with your A T A 187 or with your IP telepho ny netwo rk. It also ex plains ho w to clean and maintain your pho[...]
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Page 2
6-2 Cisco Unified IP Phone Administ ration Guide for Cisco Unified Communications Manager 8.0 OL-21035-01 Chapter 6 Troubleshootin g and Maintenance Resolving Startup Problems – Disconnect a functioning p hone from another port and co nnect it to this networ k port to v erify the port is activ e. – Connect the phone t hat will not start up to a[...]
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Page 3
6-3 Cisco Unified IP Phone Administ ration Guide for Cisc o Unified Communications Man ager 8.0 OL-21035-01 Chapter 6 Troubleshooting and Maintenance Resolving Startup Problems Verifying DNS Settings If you are using DNS to refer to the TFTP serv er or to Cisco Unif ied Communication s Manager , you must ensure that you hav e specif ied a DN S serv[...]
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Page 4
6-4 Cisco Unified IP Phone Administ ration Guide for Cisco Unified Communications Manager 8.0 OL-21035-01 Chapter 6 Troubleshootin g and Maintenance Resolving Startup Problems T o create a ne w conf iguration f ile, follo w these steps: Procedure Step 1 From Cisco Unified Commu nications M anager , choose Device > Phone > Find to locate the p[...]
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Page 5
6-5 Cisco Unified IP Phone Administ ration Guide for Cisc o Unified Communications Man ager 8.0 OL-21035-01 Chapter 6 Troubleshooting and Maintenance ATA 187 Resets Unex pectedly ATA 187 Resets Unexpectedly If users report that their phones are resetting du ring calls or while idle on t heir desk, you should in v estigate the cause. If the netw ork[...]
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Page 6
6-6 Cisco Unified IP Phone Administ ration Guide for Cisco Unified Communications Manager 8.0 OL-21035-01 Chapter 6 Troubleshootin g and Maintenance ATA 187 Resets Unexpectedly The A T A 187 sends messages w ith request type 151 to ren ew the DHCP address leases. If the DHCP server e xpects messages with request type 150, the le ase will be denied,[...]
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Page 7
6-7 Cisco Unified IP Phone Administ ration Guide for Cisc o Unified Communications Man ager 8.0 OL-21035-01 Chapter 6 Troubleshooting and Maintenance Troubleshooting ATA 187 Security Checking Power Connection In most cases, a phone will restart if it po wers up by using e xternal po wer b ut loses that connection and switches to PoE. Similarly , a [...]
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Page 8
6-8 Cisco Unified IP Phone Administ ration Guide for Cisco Unified Communications Manager 8.0 OL-21035-01 Chapter 6 Troubleshootin g and Maintenance General Troubleshoo ting Tips Prolonged broadcast stor ms cause phones to reset, or be unable to mak e or answer a call A prolonged Lay er 2 broadcast storm (lasting se veral minutes) on the voice VLAN[...]
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Page 9
6-9 Cisco Unified IP Phone Administ ration Guide for Cisc o Unified Communications Man ager 8.0 OL-21035-01 Chapter 6 Troubleshooting and Maintenance Where to Go for More Tro ubleshooting Information Where to Go for More Troubleshooting Information If you ha ve ad ditional questio ns about troubleshoo ting t he A T A 187, se v eral Cisco.com web si[...]
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Page 10
6-10 Cisco Unified IP Phone Administ ration Guide for Cisco Unified Communications Manager 8.0 OL-21035-01 Chapter 6 Troubleshootin g and Maintenance Cleaning the ATA 187 • Cisco Products and Services (T echn ical Support and Documentation): http://www .cisco .com/cisco/web/support/in dex.html Cleaning the ATA 187 T o clean your A T A 187, use a [...]